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Welcome to the IMCOM Portal
You must create your portal account. Instructions begin on page 5.
Once you have created your account, you will need a few things to access your application: Internet Explorer 9, 10
or 11, Citrix Receiver 4.6 or later (4.10 recommend for new CAC login), appropriate browser settings, and a user
name and password for many of your applications. This document will help you with that. If you have not created
your account, please go to page 5 for that procedure.
Please Note:
You must install the latest version of Citrix Receiver (https://www.citrix.com/downloads/citrix-
receiver/legacy-receiver-for-windows/receiver-for-windows-4101.html) if your browser is Internet Explorer 9
or above to connect to the portal. You will need admin rights to install Citrix Receiver. If you don't have
admin rights to your machine, contact your GISO or your NEC.
Close ALL browsers before trying to login again (this clears your cache and allows changes to be saved).
To login to the IMCOM portal:
• Go to the IMCOM Portal URL: https://www.mwr.army.mil/ • Under MIS login, click on the NEW CAC Log In button to login.
• You will then be prompted to enter your credentials (choose the “more choices” link, then your EMAIL certificate from the dropdown). Your next page will be the IMCOM Citrix Portal.
• If you wish to log in to SNACS, FMBS WEB, BI or Foodtrak, choose the appropriate link under Global
Applications at the bottom left of the page.
Once logged into the portal you will be taken to the Citrix Web Interface page. Here you will see the folders that
contain the applications you requested access to. Most are located under the MIS Applications folder i.e. SMIRF,
TLMS, and iMets. IMTO is located under the IMCOM folder if you have been authorized IMTO access.
Remember, the IMCOM portal only provides an icon to call a program. Login access within these programs is given by that program’s Program Manager. Some programs require permission to even get an icon added to your folder. Be sure you have contacted the program manager and have a login for that application before you contact the IMCOM support desk. (Some programs, like SMIRF, do not require a separate login.)
Starting on the next page are the applications and the approving agencies. Contact these people for passwords to
the applications.
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DFAS OLVR access: [email protected]
OLRV password resets/account reactivation: [email protected]
Eventmaster Sunny Park - [email protected]
FMBS – FMBS is now accessed thru this link: https://cloud.mwr.army.mil/fmbsweb/. You must first have an MWR
portal account and authenticate into the MWR Portal before you can access FMBS thru this link.
IMCOM-Readiness [email protected] IMCOM-Sustainment [email protected] IMCOM-Training [email protected] IMCOM-Europe [email protected] IMCOM-Pacific [email protected] CWF-PRF [email protected] DLA [email protected] All Others [email protected]
applications.
IMETS
Please contact the installation Financial Management Office
IMETSv2
PERSTAT [email protected] [email protected]
SNACS / Prism
You do not need a portal account for PRISM/SNACS.
SNACS/PRISM Help Desk: usarmy.jbsa.imcom-hq.mbx.g9-naf-contracting-systems-administrato@mail.mil
It is accessed from the URL: https://cloud.mwr.army.mil/SNACS/ You will, however, need a password and user ID issued from your Regional SNACS manager, [email protected] or, for Pacific Region, [email protected].
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SEE BELOW FOR CORRECT BROWSER SETTINGS:
Open Internet Explorer. On the toolbar, choose Tools, then Compatibility Vew Settings.
Check to see if the army.mil address is in the Websites….box. If not, navigate to the portal, open up
compatibility view and ADD add army.mil, armybiznet.com, armybiznet.local, disa.mil, apps.army.mil.
After saving your changed settings, navigate back to “Tools”. Choose “Internet Options.”
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Go to the Advanced tab. Scroll all the way down till you get to the groups SSL and TLS. Make sure that
TSL1.0 is checked and SSL 2.0 is not. (It’s okay if TLS 1.1 and TLS 1.2 are checked.)
Your settings are complete!
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US Army IMCOM Portal Account Creation
Before you start make sure you have a signed AUP and PIIAUP electronically signed or
scanned and filed on your computer where you can find it. The link to the files is found in Step
4.
Instructions for creating an account on the IMCOM Portal MIS Application Portal.
Close all other browser windows.
You have the option of submitting your account request thru the helpdesk (starting at step 8 below), or using the automatic system (starting at step 1.)
1.) Go to https://www.mwr.army.mil
Click here to create an account (it could take up to 5 minutes to get
response…please don’t close your browser.)
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If you receive the following screen message, click (continue to website not recommended):
2.) Click on the accounts link in the top right hand corner.
3.) Please click on the DOD EMAIL CA-XX certificate and select ok
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4.) Please follow the instructions to complete and upload your AUP form and PII forms.
Then select continue (if you have inadvertently closed the accounts window and get
an error that says the action is forbidden please close all Internet explorer windows
then reopen and start again). If you cannot digitally sign the form, print it, sign it,
and scan it to a file that can be uploaded to the IMCOM Portal If you receive an
IMPUT error message at any time during this process, contact the Helpdesk at:
https://cloud.mwr.army.mil/DirectService/ss Label error as "IMPUT ERROR."
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5.) Complete the second page, if the pull down menu for Garrison: and Position: are
grayed out for you, then continue to the next selection, if you receive and error that
the system is unable to find you, and they are not grayed out, specify your Garrison
and position in the drop down menus. Once the form is complete please select
continue at the bottom of the page.
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6.) You will receive a message that your account was successfully created.
7.) Submit a ticket to the Help Desk requesting the applications you need. The request
will be forwarded to the Program Managers of the software…some will require further
documentation.
8.) Alternately, you can request a portal account and application thru the helpdesk where it will be created manually. A digitally signed AUP and PII is required for the portal account, and further documentation may be required for certain applications.
9.) Once you have received your portal account, go back to the home page https://www.mwr.army.mil .
You will not need to go back to the Accounts Tab once you created your account. To access the site, Be sure you are following the below login steps; the "more choices" is particularly important...even if the email cert is displayed without using "more choices," you need to choose "more choices" then the email cert.
(1) Close all browsers and start a new one. (2) Go to the https://cloud.mwr.army.mil (3) Click on "Citrix Log in" (4) Select a Certificate pops up...choose the "more choices" link, then the EMAIL certificate (5) PIN box pops up...enter your PIN (6) Now the browser opens up to your program icons...click on the program (7) Widows Security popup, choose "more choices", the the EMAIL certificate (8) program opens up
Note: FMBSweb is access via a link on the Home Page. Here is the link:
https://cloud.mwr.army.mil/fmbsweb/
