Welcome to The Annual Regional GM's Meeting January 2013

Welcome to The Annual

Regional GM's Meeting

January 2013

Agenda

• Training Goal• Central Training Division Organization Chart• Training activities (Internal & External)• 2012 achievements.• 2013 Goals

Training Goal

To develop our employees competencies to be able to achieve the company mission

statement.

Competencies= Knowledge + Skill + Behavior

Corporate Training Division Organization Chart

Corporate Training Division

Regional Training Manager South Sinai

Training Coordinator

Regional Training Manager Red Sea, North Coast, Upper Egypt &

Great Cairo

Training Manager

Asst. Training Manager

Training Coordinator

Training Activities2012

1. Basic Training for R&F and SV level• Orientation• Interacting with guests• Basic Comm. & Tele.

Handling• Complaint Handling• Basics of Behavior• Business Etiquette• Breakage Control• IQ for Wowing our Guest• Cross exposure Training..

• F&B skills • Stew Skills • HK Skills• Basic General Languages for

Hotels • Johnson Diversey – Jaz

Academy• Egyptian Chefs Association• Life Guard and First Aid• e-Cristal Training • Energy Efficient Solution Day

by Phillips..

Training Activities2012

2. Supervisory Training• Building Supervisors• Adv. Comm. skills for SVs..

• CHDT..

3. Managerial Training• Adv. Bus. Etiquette & Protocol• Time Management &

Delegation• Motivation & People Model• Conflict Management• Advanced Train The Trainer• Adv. Business Writing

Workshop..

• HACCP for Management• F&B for Management • FO for Management• Marketing is everybody job • Leadership for

Management• IDI• Egyptian Chefs

Association..

2012 Achievements

Total Training AchievementMakadi

Hurghada = AQM + Ivory + Safaga (Apr 2012)

Upper Egypt = Luxor + Aswan (Aug 2012)

Marsa Allam = MC + AD (Mar 2012)

Borg El Arab + JLV (May 2012)

North Coast (Seasonal)0

1000

2000

3000

4000

5000

6000

7000

2,826

1,624

32266

814

0 0

6,641

2,1871,740

360

1,715

301 338

No. of Staff By Destination

20112012

2012 Achievements

Total Training AchievementMakadi





North Coast (Seasonal - 2 months)0

10000

20000

30000

40000

50000

60000

31,092

15,422

3,105653

11,912

0 0

51,405

19,558

10,205

4,376

13,884

1,723 1,659

Training Hours by Destination

20112012

The Core of the Orientation Program

Company History &

Philosophy

GSITripAdvisor

Holidaycheck

Generic StandardsCourtesy,

Communication & Complaint

Handling

Sustainability2013

Smile / Clean as you

go

Basics of BehaviorHygiene

Grooming

Sexual Harassment

HR Session

2012 Achievements The Induction Program


Total Induction Program Makadi






500

1000

1500

2000

2500

3000

1,147

607

1900

350

0 0

2,688

992 930

109

460

15047

No. of Staff By Destination

20112012


Total Induction Program Makadi






2000

4000

6000

8000

10000

12000

14000

16000

18000

6,944

3,527

1,1980

2,219

0 0

15,996

5,869 5,498

654

2,712

981282

Training Hours by Destination

20112012

2012 Achievements The Management Training Program

MTP Main Objective:

Our Department heads are the second line and the future managers, they need to be ready to take over. The First step in the HIGH management level is the “EAM” position –Every EAM should be a potential Hotel Manager with a solid background.

The Following Policy is tailored to achieve the above target.

1. Performance Appraisal form

2. The First Assessment Test

3. Tailor made Personal Development Plan


4. Management Training Program:This is the “on job” training and the duration spent in each department is based on the Management Trainee’s background.

The average duration is approximately (+/-) as follows:

# Department Days Hours / Day Total Trg. Hours1 Housekeeping 15 3 452 Laundry 15 3 453 FO & Sales awareness with

EAM Rooms 5 2.30 11.5

4 8 6 485 Recreation 4 3 126 Engineering 9 4 367 Stewarding 4 3 128 Kitchen 20 3 609 F&B 20 4 80

10 HR 4 3 1511 Finance 3 4 1212 EAM 3 3 9 Total 111 385.5


5. Actual Individual skills training record (2 forms)

6. Essential off job training (Planned twice a year)• Advanced Business Writing• Time Management and Delegation• Motivation and People Model• Conflict Management• Leadership by ETF• Modern Management & Strategic Management by ETF (Optional)

• Plus English Placement test – AUC (level 10 as a minimum and subject to JHR GM approval)

7. Online Assessment

2012 Achievements Languages

English by ETF @ MM

English by ETF @ MC

English by ETF @ AQM & Ivory

German by Al Ahram @ MM

German by Al Ahram @ AQM0

50

100

150

200

250

300

240

8778

91

63

206

99

254

165

118

No. of Staff by Destination

20112012

2012 Achievements ETF

F&B Skills by AHLA

FO Skills by AHLA

HK Skills by AHLA

HACCP Skills by AHLA

Stewarding skills by AHLA

CHDT by AHLA

HACCP For Management by ETF

F&B For Management by ETF

Marketing is every body's job by ETF

Leadership for Management by ETF0

20

40

60

80

100

120

140

160

70

21

125

148

36

103

44

20

0 0

98

35

107118

28

83

5240 45 41

No. of Staff by Topic

20112012

2012 Achievements Johnson Diversey

Jaz Academy: J.D High level training for STW.

Jaz Academy: J.D New hire staff for STW

Jaz Academy: J.D High level training for H.K

Jaz Academy: J.D New hire staff for H.K0

10

20

30

40

50

60

14

35

18

52


2012

2012 Achievements Egyptian Chefs Association

Total ECA

Save Money and Serve Quality

Live cooking competition Workshop by ECA

Menu Planning and Menu Engineering by ECA

Plate Presentation Training by ECA

Knife handling -Mise en Place -Professional Cooking Techniques05

10152025303540

9 9

0 0 0 0

35

0

6 5 5

19


20112012

http://www.egyptchefs.com/eTrainOnPremises.asp

http://www.egyptchefs.com/eTrainOnPremises.asp


How can you benefit from your ECA Corporate Membership? You will only benefit when you make use of your membership = participate!

Benefits of Participating:

Staff motivation

Improves food standards

Investment in training = less staff turnover

Staff turnover is more expensive than the price of training

Chefs like to work at places which are active and participate to ECA events


Corporate Membership entitelments:

Discounted member prices for all ECA services

Automatic notification of all ECA activities.

Recognition and Free on line recruitment on ECA website www.egyptchefs.com

Announcement of kitchen promotions and other news in ECA Publications.

http://www.egyptchefs.com/

2013 Plan Goals

1. Merging the 2 regions in the company in regards to Training

2. Increase number of trainees and consequently number of training hours.

3. Emphasizing on the 30 EDT program

4. Adding new Training topics for all levels based on Training needs analysis.

5. Others if any.

Thank you for your attention

Documents

Welcome to The Annual Regional GM's Meeting January 2013