Welcome to The Annual

GM's Meeting January 2014

Agenda

• Training Goal• Central Training Division Organization Chart• 2013 achievements.• 2013 Top Performers “Training Hours per Average. No. of

Employees”• 2014 Goals• 2013 Vs. 2014 training hours per average. No. of employees • 2013 Training activities Vs. 2014 Plan.

Training Goal

To develop our employees competencies to be able to achieve the company mission statement.

Competencies= Knowledge + Skill + Behavior

To ensure this: • Will send you a list of all 2012 and 2013 participants in the ETF to

avoid nominating them in 2014.

• Also, will send you the a list of all participants in the internal basic and supervisory training during the last 6 months in 2013 to avoid nominating them in the first 6 months in 2014

Corporate Training Division Organization Chart

Corporate Training Division

Regional Training Manager South Sinai

Training Coordinator

Regional Training Manager Red Sea, Luxor and North Coast

Training ManagerReplaced by Task force HR admin at Coraya since Nov

2013

Asst. Training Manager

Training Coordinator

Mid August 2013

Red Sea, Luxor & North Coast

2013 Achievements

Total Training AchievementMakadi

Hurghada = AQM + Ivory + Safaga

Upper Egypt = Luxor

Marsa Allam = MC JLV

Borg El Arab + North Coast (Seasonal)0

1000

2000

3000

4000

5000

6000

7000

5,825

2,1871,740

121

1,136

150489

5,481

2,683

1,358

69

1,103

138 105

No. of Staff By Destination

20122013

2013 Achievements

Total Training AchievementMakadi

Hurghada = AQM + Ivory + Safaga

Upper Egypt = Luxor

Marsa Allam = MC JLV

Borg El Arab + North Coast (Seasonal)0

10000

20000

30000

40000

50000

60000

44,014

19,558

10,205

415

10,454

777 2,605

51,740

23,946

12,085

227

13,960

525 704

Training Hours by Destination

20122013

2013 Achievements ETF

F&B Skills by AHLA

FO Skills by AHLA

HK Skills by AHLA

HACCP Skills by AHLA

Stewarding skills by AHLA

CHDT by AHLA

HACCP For Management by ETF

F&B For Management by ETF

Marketing is every body's job by ETF

Leadership for Management by ETF

Front Office for Management

Modern & Strategic Management0

20406080

100120140160180200

83

17

88 91

28

76

34 3845

37

0 0

177

40

127

169

60

95

18 14

33

70

1934

No. of Staff by Topic

20122013

2013 Achievements Johnson Diversey

Jaz Academy: J.D High level training for STW.

Jaz Academy: J.D New hire staff for STW

Jaz Academy: J.D High level training for H.K

Jaz Academy: J.D New hire staff for H.K0

20

40

60

80

100

120

140

14

35

18

4637

92

49

128

No. of Staff by Topic

20122013

2013 Achievements The Management Training Program

Name Position Hotel Start Finish Status Now Khaled Abdel Latif F&B Manager Oasis & Family 26/03/2012 14/01/2013 EAM SYM Makadi Club Mahmoud El Tobgy F&B Manager Crystal & Oriental 24/11/2012 14/01/2013 Dir. F&B Mirabel

Complex Ossama Moustafa RDM Oasis & Family 25/04/2013 01/07/2013 Finalized all required

training Mohamed Gouda RDM Saraya 25/04/2013 01/09/2013 Finalized and pending

English placement test Hossam Mohamed F&B Manager Saraya 15/09/2013 Ongoing Ongoing Ahmed Hassan Asst. FC Almaza Bay 26/12/2012 Still Pending Still Pending

Joseph Saad RDM Star 02/02/2014 Will Start as of Feb 2014

Management Training “2013”:

2013 Achievements Egyptian Chefs Association

Total ECA

Thai Cooking class with Thai expert by ECA

Fruit & Vegetable carving by ECA

Food Costing by ECA

Sauce Preparation by ECA

Sugar Magic Workshop in Hurghada by ECA0

5

10

15

20

25

30

35

4035

16

4 52 2 3

No. of Staff by Topic

20122013

http://www.egyptchefs.com/eTrainOnPremises.asp

New Topics introduced in 2013

2013 Top Performers “Training Hours per Average. No. of Employees “

Top

Perf

orm

ers Hotels 2013 Target 2013 Actual 2014 Target

Ivory 10 24 25Star 20 22 23Lamaya & Samaya 20 18 20Saraya 20 16 20Coraya 20 16 20SHTG & MWW & Palms 20 15 20Safaga 15 15 15Beach 20 13 20Sun & Marine 20 12 20Salaya & DEM 20 12 20Oasis & Family 20 11 20Club 20 11 20AQM 20 10 20Jaz Little Venice 10 5 10Luxor 10 2 10Almaza Beach Bay 8 2 5IBL Borg El Arab 10 0 5

South Sinai

2013 Achievements “Sinai”

Total Training Achievement

Zone APalace, Fanara, Lido, Il Mercato

Zone BMirable, Belvedere,

Sharks Bay

Dahab Taba0

500

1000

1500

2000

2500

3000

3500

2,926

1,617

1,038

18883

No. of Staff By Destination

20122013

2013 Achievements “Sinai”

Total Training Achievement

Zone APalace, Fanara, Lido, Il Mercato

Zone BMirable, Belvedere,

Sharks Bay

Dahab Taba0

5000

10000

15000

20000

25000

3000026,644

15,462

9,639

1,189354

Training Hours by Destination

20122013

2013 Achievements ETF “Sinai”

F&B Skills by AHLA

FO Skills by AHLA

HK Skills by AHLA

HACCP Skills by AHLA

Stewarding skills by AHLA

CHDT by AHLA

HACCP For Management by ETF

F&B For Management by ETF

Marketing is every body's job by ETF

Leadership for Management by ETF

Front Office for Management

Strategic Management

Modern Management0

20

40

60

80

100

120

140

160

180

53

5

48

169

5053

0

34

170

3019

0 0 2

17

0 0 1

No. of Staff by Topic

20122013

2013 Achievements Johnson Diversey “Sinai”

Total 2012 Johnson Diversey - Jaz Acad-

emy

Jaz Diversey Academy (H.K)

Jaz Diversey Academy (Kitchen Hygiene)

Total 2013 Johnson Diversey - Jaz Acad-

emy

0

20

40

60

80

100

120

140

160

180

161

63

34

97

No. of Staff by Topic

20122013

2013 Achievements The Management Training Program “Sinai”

Total Management Training for 2013:

Name Position Hotel Started Finished Status Now

Moustafa Amin RDM Mirabel Complex 24/06/2013 21/09/2013 completed

2013 Achievements Egyptian Chefs Association “Sinai”

Total ECA0

0.5

1

1.5

2

2.5

0

2

No. of Staff by Topic

20122013

http://www.egyptchefs.com/eTrainOnPremises.asp

2013 Top Performers “Training Hours per Average. No. of Employees “Sinai”

Top

Perfo

rmer

sHotels 2013 Targets 2013 Actual 2014 Targets

IBL Palace 12 23 24IBL Fanara 12 19 20IBL Lido 12 15 16Jaz Belvedere 12 12 15SYM Sharks Bay 12 12 15IBL IL Mercato 12 11 15Jaz Mirabel 12 10 15IBL Dahabeya 12 10 15SYM Sea Star 12 6 5

2014 Goals & Targets Vs

2013

2014 Targets “2 Regions”

1. More emphasis on the 30 EDT program2. Participating in 2 new courses will be introduced by ETF

(Customer Care + Green Hotel) mainly for South Sinai3. To achieve 2014 targeted number of training hours per

average number of employees as follows:

Red Sea, Luxor & North Coast

Beach Saraya Star

SHTG & Aquapark & Palms Ivory LuxorCoraya

Salaya & DEMJaz Little Venice

0

5

10

15

20

25

30

13

11

16

11

22

12

15

10

24

15

2 2

16

18

12

0

5

20 20 20 2021

20 20 2021

20

10

5

20 20 20

5

10

2013 Actual2014 Target

2013 Vs. 2014 training hours per average. No. of employees

2013 Internal Training Activities & 2014 Plan

Induction Program

Basics Of Behavior

Complaint Handling

Basic Communication skills and telephone handling

IQ for WOWing our guest

Interacting with guest & delighting them

Business Etiquette

Breakage Control0

102030405060708090

100

59

1610

6 8 10 8 7

90

18 20 19 21 18 20 17

2013 No. of Times2014 No. of Times

Basic Training for R&F

2013 Internal Training Activities & 2014 Plan

Building Supervisor

Advanced Communication

Staying Positive in the tough work environment0

2

4

6

8

10

12

14

3

5

3

11

10

13

2013 No. of Times2014 No. of Times

Intermediate Training for Supervisors

2013 Internal Training Activities & 2014 Plan

Advanced Business Writing

Time management & Delegation

Managing Conflict at the workplace

Motivation & People Model

Quality Management0

0.5

1

1.5

2

2.5

3

3.5

1

2

1

2

0

2 2 2 2

3

2013 No. of Times2014 No. of Times

Advanced Training for Executives and Management

“NEW”

2013 ETF Training Activities & 2014 Plan

0

2

4

6

8

10

12

7

10

8

43

6

1

4

12

1 10 0

76

7

4

2

7

2

7

2 2

01 1

0

2013 No. of Times2014 No. of Times

ETF Training

“NEW”

“NEW”

2013 JD – Jaz Academy Training Activities & 2014 Plan

JD New hired Staff for HK

JD New hired Staff for ST

JD High level Staff for HK

JD High level Staff for ST0

1

2

3

4

5

6

7

8

6 6

3 3

7 7

0 0

2013 No. of Times2014 No. of Times

Johnson Diversey – Jaz Academy

South Sinai

IBL PalaceIBL Fanara

IBL IL MercatoIBL Lido

Jaz Belvedere

SYM Sharks BayJaz Mirabel

IBL DahabeyaSYM Sea Star

0

5

10

15

20

25

30

26

20

1615

12 12

10 10

6

27

21

18

1615 15 15 15

5

2013 Actual2014 Target

2013 Vs. 2014 training hours per average. No. of employees

2013 Internal Training Activities & 2014 Plan

Induction Program

Communication

Int. with & Delight guest

Breakage Control

Basics Of Behavior

Complaint Handling

Service Excellence

Sexual Harassment0

5

10

15

20

25

30

18

43

7

43

2

9

24

9 9 9

12

9 9

18

2013 No. of Times2014 No. of Times

Basic Training for R&F

2013 Internal Training Activities & 2014 Plan

Advanced Comm.

Basic Supervision

Breakage Control

Leadership & 3 Cs

Types of Managers

Train the trainer

Goals & Action plans0

2

4

6

8

10

12

14

2

13

2 2

1

3

1

2

9

3

0

2

0 0

2013 No. of Times2014 No. of Times

Intermediate Training for Supervisors

2013 Internal Training Activities & 2014 Plan

Advanced Business Writing

Mid Management Program

Management Tips

Evaluating People

Time management & Delegation

Planning & Decision Making

0

1

2

3

4

5

6

7

8

9

10

0

8

1

5

0

8

2

9

1

9

2

9

2013 No. of Times2014 No. of Times

Advanced Training for Executives and Management

2013 ETF Training Activities & 2014 6 month Plan

0

2

4

6

8

10

12

23

10

3

1 1 1 10 0

2 21

2 2 2 2 2

0 0 0

2 2 2

2013 No. of Times2014 No. of Times

ETF Training

“NEW”

“NEW”

2013 JD – Jaz Academy Training Activities & 2014 Targets

JD New hired Staff for HK

JD New hired Staff for ST0

1

2

3

4

5

6

3 3

5 5

2013 No. of Times2014 No. of Times

Johnson Diversey – Jaz Academy

Any Questions?

Thank you for your attention