Welcome

About us

Before ServiceNow…Uber, Huron Consulting

Gets out of bed for…Diversity & inclusion, workforce

planning, capacity planning,

recruiting analytics

Loves…Morris and Kyle, hiking,

podcasts, politics

Jon Getz

Before ServiceNow…GE, Downer EDI, Mercer,

Insync Surveys

Gets out of bed for…Data, data analytics and

visualization, learning

something new

Loves…Cleaning, Ramen the corgi,

listening to podcasts

Nina

Nguyen

Maximizing the impact of your HR dashboards

# T C 1 8

Nina Nguyen

Senior Talent Analyst

ServiceNow

Jon Getz

Senior Talent Analyst

ServiceNow

HR people ≠ data people

Can find data provocative

Not always trusting of data

Get caught up in details

Not very tech savvy

Content

Three ways

to maximize

the impact of

your HR

dashboards

1

Engage

3

Enable

2

Enlighten

Engage is

almost all

about visuals,

people have

to WANT to

look at your

dashboard

ENGAGE | Make it relevant

ENGAGE | Make it simple

ENGAGE | Make it simple

ENGAGE | Make it interesting

ENGAGE | Make it interesting

Enlighten people, tell

them something important

they didn’t know before,

and make it MEMORABLE

ENLIGHTEN | Make it meaningful

ENLIGHTEN | Make a point

ENLIGHTEN | Make it explicit

Use tooltips Provide definitions

Enable self-

guided learning,

put data in the

hand of the

user, create

more THIRST

for knowledge

ENABLE | Make it easy

SAMPLE

ENABLE | Make it easy

SAMPLE

ENABLE | Make data accessible

ENABLE | Elevate data needs / heighten curiosity

Moving away from….

ENABLE | Elevate data needs / heighten curiosity

Moving towards...

What

happened

here…?!?

“If you build it, they will come.”

Image source: Field of Dreams (1989), Universal Pictures

So in summary, when building HR dashboards…

Make it a pleasurable experience

Make life easy for your audience

Do the hard work to bring valuable information to light

– every bit of effort counts

Photograph by Rama: CC BY-SA 2.0 fr

"The whole principle of marginal gains came from

the idea that if you broke down everything that could

impact on a cycling performance — absolutely

everything you could think of — and then you

improved every little thing by 1%, when you clump it

all together, you're going to get quite a significant

increase in performance. So we set about looking at

everything we could.“

Sir Dave Brailsford

Team Sky Manager

At ServiceNow

APPENDIX | Some basic design principles

✓ Enhance understandingo Leave no ambiguity – explain your metrics, provide definitions on the dashboardo Leave minimal to no effort for the user to move around the dashboard – if the user has to make one extra click to get to the necessary information,

you've lost themo Include navigation instructions

✓ Use the right visualization to tell the storyo Use the right chart typeo Consider all chart elements (axes, labels, legends) – is it ‘chart junk’ or does it enhance understanding?o Consider a broad range of data literacy – can the chart be understood by anyone without you being there to explain?

✓ Space versus meaningo Consider the space used and the meaning conveyed in the visualization – is it a big block of color that only contains 1 number?

✓ Reduce 'mess’o Unnecessary lines and colors create mess, making it harder for the user to read and extract meaningo Create organisation through spacing/grouping/aligning

✓ Use color deliberatelyo If your reason for color use is just to make something ‘look nice’, don’t.o Use color to enhance understanding; color can be used to:

• Group related information and separate unrelated information

• Act as labels/themes that flow through the dashboard

• Convey meaning (e.g. red = bad; green = good)

o Use each color in the same way consistently throughout a dashboard (red shouldn’t mean one thing in one part of the dashboard and another in another part of the same dashboard)

o Use colors from a palette where possible, consider color contrasts and strengthso Consider and accommodate color blindness in your audience

Please complete the

session survey from the

Session Details screen

in your TC18 app

Thank you!

#TC18

Nina Nguyennina.nguyen@servicenow.com

linkedin.com/in/nina-nguyen-sydney

Jon Getzjon.getz@servicenow.com

linkedin.com/in/jongetz