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Good Thinking
Welcome to the Community Manager
Mental Health & Wellbeing Roundtable
About Darren GoughDarren GoughFounder of Island23 Limited, Community Lead at Good Thinking
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15+ years experience in online Community & Social spaces
Former Community Manager of MoneySavingExpert.com
Community Consultant for global brands
Community Lead for NHS Good Thinking initiative
About Dr Richard GrahamDr. Richard GrahamClinical Director at Good Thinking: The London Digital Mental Wellbeing Service
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Dr Richard Graham is a Consultant Child & Adolescent Psychiatrist, former Clinical Director of the Adolescent Directorate at the Tavistock Clinic.
In 2009, he became Clinical Director for award-winning online mental health platform Big White Wall (www.bigwhitewall.com), training and supporting its therapeutic moderators.
In June 2016, he was appointed the Executive Board of the UK Council for Child Internet Safety (UKCCIS is the British Government’s principal advisory body for online safety and security for children and young people) and Co-Chairs the Digital Resilience Working Group.
Agenda for today
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2.00 Welcome and Introductions
2.10 Opening remarks from Darren & Richard
2.30 Workgroup task 1
2.45 Grace Joyce / TheStudentRoom
3.15 Workgroup task 2
3.30 Break
3.45 Sylvia Mac / LoveDisfigure
4.10 Bethan Harvey / Mental Health Foundation
4.30 Review of the afternoon and next steps
4.40 Networking & Voxpops
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What is today about?
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Having a voice
Time to discuss
Judgment free
All contributions are valuable
Safe space to be open
Meeting others who understand
Learning from experience
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To discuss and define where are biggest challenges lie when dealing with mental health and wellbeing in both our communities and in ourselves
How can we build thriving communities when we don’t have the tools to deal with the mental health challenges that exist
Agree the type of support, materials, training and resources needed to help community managers and social professionals
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● Mental Health needs occur in unexpected places
● Members expect every post to be treated as urgent● The threat of trolls is an ever present challenge
● Do other Community Managers deal with this?● If they do, what actions do they take?● How are we fair but firm?
● What can I do?
Your community
● It feels like you’re always on
● Where does your personal responsibility start and finish?● How do you keep senior stakeholders onside?● How do we cover our community 24/7?● It feels like I’m alone in dealing with this● I feel like I’ve burnt out
● How do I upskill to deal with this better?
You
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Hallelujah!
Remember...
Community Management, whether hobby or
career is a job with boundaries.
It has a start, end and must strike a balance
with the rest of your life.
How we work together to manage our
communities will be the key to dealing with
mental health in online spaces.
Contacts and further information
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Dr. Richard Graham Darren Gough
LINKEDINRichard Graham
TWITTER@rgraham120
LINKEDINDarren Gough
TWITTER@darren_gough
WEBSITEwww.good-thinking.uk
TWITTER@goodthinkingUK
