WELCOME BRILLIANT BASICS Q1 2016

COMMUNICATION

Brilliant Basics for 2015/16

Q1 Communicating Better Together

Q2 harm Free Care

Q3 Leaving Our Care Q4 Care & Compassion

Brilliant Basics Boards

Brilliant Basics Boards

• Act as a role model, a local leader &

a visible advocate for End of Life Care

• Enable individuals & teams to learn &

develop their end of life care practice

• Communicate & network around End of Life Care practice within their clinical area

• Support individuals & teams in local reviews/ audits/surveillance relative to the organisational

local need

End of Life Care Champions

The Division with the highest % of Named EOL champions is ……..

DMAC Surgery

CSS

BRILLIANT BASICS Q1 2016 COMMUNICATION

DEPUTY DIRECTOR OF NURSING

Debra Armstrong

What was that you said Doris ...?

Ready?

Time’s up!

“ we have two ears and one mouth so that we

can listen twice as much as we speak……”

“The most important thing in communication

is to hear what isn't being said……”

“If you have something to say, say it, stop talking –

effective communication starts with listening......”

What was that you said Doris ?...

Importance of Communication

What is the data saying?

Trust Dashboard - Achieving Good Communication

40%

50%

60%

70%

80%

90%

100%

02/1

5

03/1

5

04/1

5

05/1

5

06/1

5

07/1

5

08/1

5

09/1

5

10/1

5

11/1

5

12/1

5

01/1

6

02/1

6

Achieving Good Communication

CMFT Complaints data

05

1015202530

Complaints Relating to Communication

teams

A

Trust PET data indicates what % of patients were able to talk about their worries and fears?

74% B 78%

C 76% D 73%

A

National Inpatient Adult Survey: what % of patients felt they received enough information about their care?

22% B 23%

C 19% D 25%

A

The Maternity survey 2015, what % of women were always given time to ask questions in the antenatal check up?

89% B 81%

C 79% D 93%

A

How many different languages are spoken in Manchester?

153 B 210

C 181 D 160

A

The theme of this years N+M conference is?

Do the change you want to do B Change what you

like

C Only change if you want to D Be the change you

want to be

A

What is the % of children in Manchester that are living in poverty?

42% B 43%

C 41% D 44%

A

The Nations first free public library opened in Manchester, but in what year?

1753 B 1853

C 1857 D 1653

A

At a recent listening event patients asked about the New Accessible Information Standard. All organisations need to implement this by?

31st July 2016 B 31st October 2016

C 31st May 2016 D 31st December 2016

A

The Accessible standard states information must be available in 4 formats what are they ?

Facebook, large print, pictures, braillle B French, large print, easy

read, facebook

C Large print, braille,easy read, e-mail D Braille, e-mail, easy

read,pictures

A

QCR data indicates what % of patients felt staff included them in conversation when caring for them?

99% B 97%

C 93% D 95%

A

PET data indicates what % of patients were told who to contact if they were worried post discharge?

87% B 88%

C 89% D 90%

A

Roughly how many volunteers does the hospital have?

300 B 400

C 500 D 600

Let’s check the scores

on the doors!

Round 2

Ask the Audience

From our in-patient data gender profiles, what % of patients were female?

49%

51%

From BB Q1 2013 where will you find the jar of hearts?

2nd Floor Near To The Management Offices

Ground Floor Near The White Rabbit

From QCR data what % of telephones rang for more than 30 seconds?

78%

84%

The first modern computer was built at the University of Manchester, what was it called?

Crystal

Baby

On average how many tweets does our Chief Nurse send per day?

4

7

What was the Winter campaign of 2015 to support frail and elderly patients?

Provide them with a flask of tea

Provide them with a Twiddlemitts

How many wards/ departments were presented with a GOLD award at the Gala Dinner April March 2016

15

14

Let’s check the scores

on the doors!

Round 3

Quick Fire Round

How many FFT responses has the Trust received to date during 2015/16?

A 36 000

B 37 000

How many words do we think per minute?

A 1500 - 2500

B 1000 - 3000

What % of communication is made up from body language?

A 55%

B 56%

From the RMCH Oncology survey what % of parents were able to discuss treatment options for their child?

A 100%

B 99%

From our in-patient data gender profiles, what % of patients were female?

A 49%

B 51%

What is the average reading age in Manchester ?

A 7 years

B 8 years

How many face to face translation appointments have been carried out for our patients?

A 38 000

B 36 000

Do you know what the national target is for arriving at an A+E department and initial assessment?

A 20 minutes

B 15 minutes

From the Adult in patient survey what % of patients felt that the staff worked well as a team?

A 78%

B 75%

Which non executive board member champions the Trust Dementia campaign?

A John Amaechi

B Cathy Cowell

And the winner is….