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Welcome Bienvenue
Conference objectives
• Expose you to the most recent developments/thinking in the industry
• Provide you with an update on key market trends
• Create an environment conducive to networking and the exchange of ideas
• Hopefully, have a little fun along the way !
COMMON THREADS
Common Threads is a nonprofit organization and think tank committed to educating individuals, families and
communities about healthy food choices through the power of cooking. They teach children living in underserved
communities how to cook wholesome, healthy meals in professional led, curriculum-based after-school programs
On behalf of Scotiabank, Visa, and our presenters, a donation in the amount of $2,500 has been made to COMMON THREADS.
2013 Conference by the numbers
• 82 clients , 29 vendor representatives, 35 Scotiabankers
• 17 hot topic sessions
• 15 industry specialists offering: – 5 plenary sessions
– 10 breakout “hot topic” sessions
• 11 roundtable discussion sessions
• 82 clients: – 66 from Canada
– 16 from the U.S.
• 22 Pathway clients
• 54 CentreSuite clients
Clients
Vendors
Scotiabankers
Partners – Collaborating to Deliver
i-Solutions
Bank Card Security
Customer Contact Centre
Thank you to our conference sponsor!
Additional Sponsors
Sponsors
The Scotiabank Commercial Card Product and Implementation
Team
Product Management
James Hummel
Senior Product Manager
Product Management
Ryan D’Sa
Product Manager
Product Management
Frances Nakamura
Product Manager
Product Management
Erica Bohorquez
Product Manager,
Senior Analyst
Implementation Management
Vimal “Wicks” Wickramasinghe
Senior Implementation Manager
Implementation Management
Priom Howlader
Implementation Manager
Implementation Management
Carlos Wilson
Implementation Manager
Implementation Management
Reisha Moffat
Implementation Manager
Implementation Management
Dwayne Ashley
Implementation Manager
Implementation Management
Debra Remeshylo
Senior Implementation Manager
Calgary
Implementation Management
Zulqer Khan
Implementation Manager
Calgary
Implementation Management
Matias Pendola
Implementation Manager
Calgary
Implementation Management
Kirk Mason
Senior Analyst
Implementation Management
Janelle Bernardo
Senior Analyst
Implementation Management
Greg Waugh
Senior Analyst
Implementation Management
Ellen Kokkoros
Senior Analyst
Implementation Management
Andrew Hakala
Analyst / Administration
Awards and Recognitions
Awards / Recognition
•International Approval Rate
For 2012, Scotiabank’s Commercial Card operations received three Quality
Performance Awards from Visa. These awards recognize Scotiabank Commercial
Cards for having achieved “Best-in-Class” status for:
Awards / Recognition Awards / Recognition
For 2012, Scotiabank’s Commercial Card operations received three Quality
Performance Awards from Visa. These awards recognize Scotiabank Commercial
Cards for having achieved “Best-in-Class” status for: •International Approval Rate
•Fraud Chargeback Effectiveness
Awards / Recognition
For 2012, Scotiabank’s Commercial Card operations received three Quality
Performance Awards from Visa. These awards recognize Scotiabank Commercial
Cards for having achieved “Best-in-Class” status for: •International Approval Rate
•Fraud Chargeback Effectiveness
•Non-Fraud Chargeback Effectiveness
Awards / Recognition
For 2012, Scotiabank’s Commercial Card operations received three Quality
Performance Awards from Visa. These awards recognize Scotiabank’s “Best-in-
Class” status for:
•International Approval Rate
•Fraud Chargeback Effectiveness
•Non-Fraud Chargeback Effectiveness
Better cardholder experience
Commercial Payments International
The Global Resource for Commercial
Cards & Payments Professionals
“Scotiabank: Finalist – Best Overall Commercial Card Issuer 2012”
New York City, March 2013
Awards / Recognition
Product Update
Since Seattle Conference
• Electronic Account Payment = Visa Payments Automation (VPA)
– Better supplier enrollment
• In Canada, CHIP cards re-issued / staggered
• TSYS iSolutions – CentreSuite enhancements
– Receipt imaging, among others
• Commercial Card Administration System – CCAS
• Successful deployment of Visa’s Intellilink Compliance Management tool on Scotiabank program
New Services Coming Soon
• Visa Payables Automation
– Straight-through processing will allow our clients to submit files directly to Scotiabank/Visa for processing without the need to pass account information to vendor (aka “Buyer Initiated Payment”)
– Coming Fall 2013
Hot Topic Session with Cameron McPhail and Paul Cargnelli of Visa
New Services Coming Soon
• Visa Central Travel Account
– New reconciliation service provided by Visa
– Almost full (95% to 98%) reconciliation of travel expenses
– Ideal for customers with large numbers of travelers booking through one travel account
Hot Topic Session with Rob Nicholson and Paul Cargnelli of Visa
New Services Coming Soon
• US portfolio Chip Conversion
– “Liability shift” in fall of 2015
– Cards will be converted to chip in 2014
Hot Topic Session with Debra Remeshylo and James Hummel
New Services Coming Soon
• TSYS Spend Control
– Extensive card control for clients, including date, time, amount, enhanced MCC code blocking, and regions
– Single card issuance (virtual and physical card)
Hot Topic Session with Rajesh Shakkarwar and Kevin Wirth
• Visa Consumer Authentication Service (VCAS)
– New “invisible” service to reduce fraud for card-not-present transactions
– Will be used on transactions completed by merchants enrolled in the “Verified by Visa”
New Services Coming Soon
Plenary Session with Gordon Jamieson of Visa
We are listening. . .
• Program Manager, Account Manager, & Senior Analyst Feedback
• RPMG Benchmarking Survey – Provides us with a general/anonymous overview of your thoughts and
concerns
• iSolutions Focus groups and pre-release review webinars
• User Conference! – Post-Conference online Survey awaits you on Monday morning
• Client Satisfaction Survey – Currently in progress
Over to Cameron. . . .
