Welcome

Andrew JohnsonDirector General

Welcome Guests

• Nikki Austen – Euro RSCG Skybridge

• Adam Beard – RSA Insurance Property Solutions

• Keith Harman – Fresh Travel

• Max Balfour – Metavante

• Diana Horner – Restaurant Gift Card

• Julian Timm – Empire Cinema

Apologies

• Nooshin Abderbbani – Tesco

• Yvonne West – Sainsbury’s

• Nicky Tollafield – Shoe Vouchers

• Debbie Hughes – Tenpin

• Rachelle Smith – Prepay Solutions

• John Weaver – IGH Solutions

• Wayne Harrington – Capital Incentives

Welcome your New Chair’s

Yvonne West Rachelle Smith

Sainsbury’s Prepay Solutions

Play Video here

New Executive

Helen Child

G-T-P

Executive Members Roles

Yvonne West, Chair – Research, Finance & Constitution

Rachelle Smith, Chair – Conference

Bill Alexander – Finance & Constitution, Liaisons with other Associations

Executive Members Roles

Helen Child - Regulatory & Legal, Liaisons with other Associations

Caroline Watson – Website, Membership

Development & Recruitment

Denise Porter – Website, Membership

Development & Recruitment

Executive Members Roles

Arun Glendinning – Regulatory & Legal, Research

Kevin Lake – PR

Wayne Harrington – Social Events

Secretariat

• Secretariat (day-to-day running) of the association administered by Andrew’s company Revive Sales & Marketing Ltd

• Contract includes Andrew working part time as Director General

• The secretariat contract is coming up for renewal later this year

• Executive are open to feedback on the current service offered and ideas on moving forward

Issuer member questions

• Happy with data fields being collected?• Arrangements for 2008 data to be re-collected• Timeliness of data submission• What data fields should you be completing?• Definition of consumer on line sales• % total market the members represent• Q3 review data and agree what data to be shared in SIG’s• Do you want workshop on how to fill in data?• Do you want workshop on ‘using the data to build my

business strategy’?

Service member questions

• What elements of the data would you like to see?• Value of the data?• Are you prepared to pay?

Service Member Discussion• All members would like clarity on all the definitions mean. E.g does

Leisure include Marriott??, What does ‘Other Non Food’ mean etc.• Service members:

– Expect to receive all top level data as part of their membership.– They would like to see further Break downs by Channel – B2B/ Consumer –

Paper/Gift cards/e-vouchers– See actual Sales v promotional– Unit Volumes as well as turnover– Sales by sector– Some members would be happy to ‘Pay as you go’ for report when they needed

them, however general consensus was, they would not want to see a rise in the membership for all, as some members simply don’t need the reports.

– Those that would pay extra would pay no more than £250 per adhoc report.– Service members also suggested that perhaps they should submit their own

data?

Afternoon Tea & Networking

‘What If’ – Woolworths II

Managing the potential PR nightmare

Val Mumby – ClarevilleJohn Starr - Clareville

Negative PR

Can we expect negative PR this Christmas?

Annual media topic?

What can we all do about it?

Customer Confidence

Unredeemable gift cards and vouchers

Safety of funds

Expiry dates

Why pick on us?

Easy target

Big names

Lots of customers

Journalists are becoming more savvy

The Media Who are they?

National print, broadcast, regional media including:

– Watchdog– Inside Out– You and Yours– Mail on Sunday

Consumer champions?

Reputation

Protect your brand and the reputation of the industry

Every positive has a negative

The Call

What do you do when the call comes in?

Do you have a protocol?

Do you want us to have a protocol?

The Call Five things to do

1) Ask – who?, what?, when? and why?

2) Listen and write down the answers

3) Delay

4) Think about your response and who else needs to know

5) Call back

Member Comments

• 1 member felt the association had not done enough during last Christmas negative press, and believe we should be more proactive.

• They believe as an association we should communicate 1 message to appease consumers

• Suggested a ‘Light Protocol’ be put in place• More emphasis on positive PR in the first

instance

Conference Feedback

• Positive feedback from delegates, sponsors and exhibitors

• Increased non-member delegates

• Well established as the conference for prepaid gifting

Conference 2010

• In March or April• 1 day event• London venue• 2 streams – ‘advanced’ & ‘beginners’• Suggestions for sessions now open• Potential Sponsorships, exhibition stands and

speaking slots contact Sarah at UKGCVA office• Exec to organise a working Group

E-money MatrixForm of Token Reconciliation System Acceptance Type Load Type Spend Type

Paper Manual Single Brand – single legal owner

Individual Goods & Services

Card Electronic – data storage of voucher number

Single Brand – franchise Corporate Goods, Services & Cash 2

Virtual – PC Electronic- data storage of number & value

Single Brand – group structure – national

Government 1

Virtual – Mobile Single Brand – group structure – international

Mixed

Contactless Multi Brand – single owner different trading styles KEY

Multi Brand – group structure

No relevance

1 currently likely to be in scope but maybe out of scope under new regs

Multi Brand – limited network – commercial agreement 1

Out of scope

2 if prepaid product can be exchanged for cash in scope now and under new regs

Multi Brand – restricted loop – scheme branded

Likely to be in scope

Multi Brand – open network – scheme branded

Not clear

Membership Year Achievements

• Membership stands at 74• Increased attendance at meetings – 110 in Feb• Networking and social events• Rebrand • New data from Ernst & Young• Special Interest Groups trialed• YouGov & Giftex Prepay research• Management of negative press• Negotiations and representation re: PSD, EMD & VAT• Successful conference• Greater alliance with BRC & PIF

Housekeeping

• Prepaid 09, Clarion event last week at The Brewery, 400 attendees, good gift card & voucher stream

• Touchstone Exhibitions organisers of Times Crème and National Incentive Show has folded

• British Retail Consortium Dinner on 23rd September places available, contact Sarah

• UKGCVA partnership

• Tuesday 13th October

• Sheraton Park Lane, London

• Entries for Awards by 30th June

Open Loop Seminar

• UKGCVA & PIF partnership

• Complete survey on line or given today

• Results will determine if seminar goes ahead

&

Travel to Tiger Tiger – 6pm

Next members meeting 6th October 2009