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Wednesday September 29, 2010
Public want better Komuter serviceStory and photo by ELAN
[email protected]
COMMUTERS, having long been driven up the wall by the irregular
Komuter train services are
demanding that KTM Berhad address the problem immediately.
They claim that the service is getting from bad to worse,
especially after KTM reduced the frequency
of trains early this year.
The move to increase the waiting time from 15 minutes to 30
minutes has aggravated the situation.
A check by StarMetro revealed that the commuters were made to
wait for a minimum of 30 minutes
before they could catch a train.
Made to wait: The public waiting for the train to arrive.
Service is also irregular during peak hours and commuters are
forced to board the cramped trains.
Commuters are also unhappy over the frequent breakdown of
ticket-vending machines and auto
gates at the KTM stations.
Malaysian Trade Union Congress (MTUC) vice-president A.
Balasubra-maniam, who made a few
trips on the Komuter train recently, described the service as
poor, inefficient and unreliable.
Balasubramaniam said he had travelled on the train on several
occasions last month and was not
impressed with the service.
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He said his car was in the workshop and he thought travelling on
the Komuter from his office in Port
Klang to Kuala Lumpur for his appointments would be good.
However, on the first trip, I was made to wait for 90 minutes
before the train arrived and I was la te
for my appointment.
I first thought the delay was due to unavoidable circumstances.
However, I was proven wrong when
I had to wait for more than 40 minutes before I got a train home
from KL Sentral on the same day,
he told StarMetro.
Balasubramaniam said he made two more trips from Port Klang to
Kuala Lumpur and vice-versa
before deciding that he had seen enough of the Komuter.
He said he would not be travelling on the Komuter train anymore
as the service caused more
inconvenience than using other modes of transport.
Thousands of people are relying on the Komuter to get to their
office and I am sure they are facing
trouble in their office for going late to work every day, he
said.
We have a lot of women, old people and children travelling on
the t rains and I feel KTM must act
fast on improving the situation, he added.
Charlie Fernanxo, 55, from Seremban, said he was fed up with the
KTM service.
Until two years ago, Charlie said, he was one of those who had
been commuting on the train to work
daily.
However, he said because of the poor service he has decided not
to use the Komuter.
Recently, I tried commuting on the train and was shocked to find
that the service had deteriorated.
I cannot accept this and decided that I would never travel on
the Komuter train again, he said.
College student Raymond Heng said he had been using the service
for more than two years from
Klang to his college in Bandar Sunway.
He said the waiting was unbearable and there was frequent
disruption of service.
Sometimes, I am forced to wait longer than the 30 minutes due to
the disruption, he said, adding
that the delay had resulted in a cramped and uncomfortable ride
for commuters.
Awaluddin Sapian, 63, said the irregular service had forced him
to reduce his trips to Klang from his
house in Port Klang.
He said the long wait was unbearable, especially for old people
like him.
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Previously, there will be a train every 15 minutes but now you
have to wait for more than 30
minutes.
I hope KTM will do something to improve the service, he
said.
George Emanuel, 45, of Subang Jaya, said the condition of the
trains was far from desirable.
He said the compartments were in bad shape and rain water was
entering through the gaps.
We even found cockroaches in the compartments, he added
