Weber State University - WSU Career services Department Review · 2010. 7. 28. · 1! Weber State University Career Services Department Review 2005-2010 ... succeeded Hugh Jacobs

WEBER STATE UNIVERSITY CAREER SERVICES PROGRAM REVIEW

2010

2005 2010 WSU CAREER SERVICES DEPARTMENT REVIEW

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Weber State University Career Services

Department Review 2005-2010

Contents Page

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Management and Administration 15

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Information Managemen 17

Position Qualifications/Competencies Leadershi 17


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Contents Page

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Support Staff and Technical Po 19

Career Assistants 19

Facilities and Equipment 20

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Campus and External Relati 22

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Legal Responsibilit 25

Equal Opportunity, Access, Affirmative A 26

Ethics . 27

Program Evaluation, Assessment an 27

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Opportunities for Improveme . 30

Key 31

APPENDICES

A. 32 B. WSU CareerConnect© 39 C. 42 D. Career Services Or 45 E. Example of the Six- 47 F. 53 G. Direct Services Data 65 H. 68


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HISTORY OF THE DEPARTMENT

records show that in 1967, the Director of The Placement Bureau was Hugh Jacobs. The organization consisted of a Director, a Placement Coordinator, and a Secretary. Jim Kelly succeeded Hugh Jacobs and then was replaced by Dr. Steven Eichmeier. Steve re-organized the department with a Manager for Co-op and Internships and a Manager for Corporate and Education Recruiting. There were also two Career Counselors and a Librarian. The Bureau was initially located in the basement of the Stewart Library. In 1985, the Career Services Center moved into an area in the Shepherd Union building across from the bowling alley. In 1995, the Career Center moved to the Student Services Building where it is currently located. In 1999, the new Vice President of Student Affairs decentralized the Career Center. Each counselor spends some of their time in their assigned college advising and counseling students and the rest of the time they are helping students in our main office or at the Davis Campus (one advisor is full time in the College of Business and one is three quarter time in the College of Technology). Dr. Winn Stanger was hired in 2002 as the Director of Career Services. In 2007, to better meet the needs of our clients and more fully utilize the strengths of each of our professionals, we re-organized the team into two groups. One group is composed of five career counselors/employment advisors and the other is composed of five employer development professionals. The career counselors provide assessment and counseling for the students in the seven colleges, and the employer development group develops internships and career positions for all students. To assist with the change, we created funding for two part-time coordinators for employment and internship outreach. In 2010, the University enrolled 23,000 students and the need to provide more services has increased. The re-organization has helped us increase the productivity and morale of our team members and has provided new services to students, alumni, faculty and employers.

WEBER STATE UNIVERSITY MISSION STATEMENT

Weber State University offers associate, baccalaureate and master degree programs in a broad variety of liberal arts, sciences, technical and professional fields. The University provides excellent educational experiences for its students through extensive personal contact among faculty, staff and students in and out of the classroom. To accomplish its mission, the University, in partnership with the broader community, engages in research, artistic expression, public service, economic development, and community- based learning experiences in an environment that encourages freedom of expression while valuing diversity.


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STUDENT AFFAIRS MISSION STATEMENT

The Division of Student affairs promotes student learning, well-being and success through comprehensive services and programs provided in an inclusive environment. Student Affairs serves the needs of a diverse student population by offering educational experiences, leadership opportunities, and academic support which advances the social, intellectual, cultural, and civic development of students.

CAREER SERVICES MISSION STATEMENT

Career Services supports the mission and goals of Weber State University by assisting students and alumni in exploring and pursuing meaningful lifetime careers. The mission of WSU Career Services is to help students develop their self-awareness and skills to explore, clarify and implement good career choices, and strategies to locate meaningful employment upon graduation. This is accomplished by providing a broad range of developmental programs, classes, workshops and events delivered in a student-centered, state-of-the- art environment. These services include:

Career Counseling and Assessments Resume Review and Interview Preparation Employment and Internship Advising Graduate School Preparation

Career Services is a leader in continuously fostering positive partnerships with students, alumni, employers, faculty, staff and our community. These internal and external partnerships are critical in helping students and alumni discover their career potential.

OVERARCHING GOALS AND OUTCOMES

Career Services strives to achieve the following goals and outcomes:

Serve as a key campus resource for career exploration and development, internship and career employment, and graduate school preparation.

Provide a holistic model of student career exploration and employment by helping

our clients integrate their goals, values, interests, skills, and personalities with their academic and professional experience.


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Provide a variety of formats for students and alumni to interact with employers from private, government, education, and nonprofit sectors, including: on-campus recruiting, information sessions, forums and panels, and university-wide expos and fairs

Increase student participation with the Career Center in the four areas of focus:

Career exploration, interest assessments, Internships and career employment.

Serve as the resource for data related to career development, interest assessments, internships and career employment by gathering, organizing and disseminating data to the appropriate on and off-campus partners.

Maintain a high standard of customer service

expectations by creating a warm and friendly environment coupled with a knowledgeable, supportive and ethical staff.

Enhance the role of faculty in the career exploration and employment process and

expand these partnerships across campus.

Continue to expand outreach efforts to build partnerships on campus for special populations in order to meet the unique needs of these diverse groups, including disabled students, international students, multi-cultural students, women and re-entry students, first generation students, student athletes, honors students, GLTB students, and living and learning communities (housing).

Expand linkages with alumni in order to more effectively serve the needs of alumni

career changers while assisting alumni hiring employees for their own organizations.

Value lifelong learning and professional development through focusing on staff development in order to provide quality programs and meet the needs of clients.

Update technology -tech and

high-

Engage in the continuous improvement of services, training, technology and resources through the use of regional and national benchmarking, input from clients, and feedback from assessments.

Career Services at Weber State University is a member of the National Association of Colleges and Employers (NACE) and follows the Principals for Professional Conduct for Career Services and Employment Professionals.


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PROGRAM COMPONENTS The WSU Career Services Center provides a strong and comprehensive program of career exploration and assessment testing along with internship and employment advising, and graduate school preparation assistance. This service is essential in helping existing and future students, and alumni in transition, to make appropriate and successful career decisions that will affect their future success. The foundation of this program is clearly defined and implemented through the following program components.

The Career Services Center provides career and major counseling for students at any stage of their college experience. This is accomplished through career assessments that help the student understand their interests, skills, values and personality traits that affect the choices of a career and corresponding major. We utilize the MBTI personality profile and the Strong Interest Inventory, which matches interests to up to 10 possible career choices. We also use the Career Occupational Preference System (COPS) to give the student a comprehensive overview of their interests, abilities and values. A free assessment, usually for freshman, is the Career Liftoff Inventory, which provides five possible career choices based on the Holland Code. The eDiscover computer based career planning program is available to students to use for career exploration in occupations, majors, schools and job searches. This provides the student with the most current career counseling assessments and feedback combined with the most contemporary career services practices in career counseling and coaching. The career counselors and employment advisors are provided regular updates in staff meetings on the most current economic trends. These are provided through our weekly meetings of the Employer Development Group and bi-monthly meetings of the career counselors.

Career Services works collaboratively with numerous partnerships within Student Affairs, the seven academic colleges, alumni services, and employers. Some examples of collaboration are the partnerships with Disability Services, Veterans Services, Athletics, Community Services, International Students, the Diversity Center, Alumni Services, and the Student Success Center. We sponsor programs each year with these and many other organizations on and off campus.

The Career Services and Employment Advising Services align with the mission of the university particularly in the third core theme, an engaged campus and supportive student culture. We help prepare students for post-graduation success through our

graduation rates. Also, internship and employment programs increase the probability of competing effectively in finding major related employment during and after graduation. Career Services sponsors yearly career fairs and graduate school fairs to provide opportunities for our students to meet employers and graduate school representatives that would like to have them join their organizations.


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Career Services works tirelessly marketing the services it provides to students. Some examples of innovative programs during the past year are the introduction of the

These programs are discussed further in the career counseling section. The launche of our new web site and Facebook page have also been helpful. The 52-inch High Definition TV outside our office has attracted new interest from students with its ongoing coverage of events. The

has been used on all of our banners, flyers and publication materials. We have increased our visibility with these marketing initiatives and we are planning a new student success handbook and pod casting for additional exposure.

Frequent seminars and information sessions are provided for students through the weekly Career Café, and special information sessions and employer panels. WSU Career Services supports and upholds the ethical standards of NACE, our national association, and we educate our staff and faculty on the importance of complete adherence to these standards.

Career Advising/Counseling Career Services provides career counseling and employment advising to assist students

at any stage of their college experience while they are enrolled at the university and some services to alumni. Special populations such as disabled, veterans, minorities, athletes and international students are receiving additional attention, as they tend to use the career services less frequently. A student assistant was hired to focus on these groups. Five career counselors help students explore career options, gain information on the world of work, access employment information, select an academic major, develop long-term and short-term career plans, and learn strategies for career success. Counseling methods include standardized career assessment (Strong Interest Inventory, Myers-Briggs Type Indicator, etc.), utilization of information resources (career library, Occupational Outlook Handbook, O*Net/Dictionary of Occupational Titles, Career Services website, etc.), informational interviewing (e.g., Take a Wildcat to Lunch - a program connecting students with alumni, faculty, advisors, mentors, etc.), and employment skills training (resume reviews, mock interviews, training seminars, etc.).

The Career Services team encourages students to take advantage of career services as

orientation and in First Year Experience, at the block party (a fall opening week activity) re, focus

freshman, and keeps them on track with a step by step process through graduation.

Weber State Career Services provides career counseling through scheduled appointments with individuals, group programs, career planning courses, outreach opportunities, special events and information technology. Students are encouraged to take advantage of various types of educational and counseling opportunities. WSU Career Services philosophy is to work as much as possible with individual students to provide personal counseling versus group counseling. Career counseling and test interpretation sessions usually take one hour. A two credit hour career-planning course


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is taught by the five Career Counselors on line and face-to-face. Approximately forty students per semester take the class. Outreach opportunities include information sessions with employers (e.g., FBI), contract employers and large engineering companies. Special events for groups are held for general topics on resume writing, interviewing, networking, job search strategies, dress for success, and graduate school preparation. The Career Center is dedicated to a high tech/high touch philosophy and both a comprehensive website and employment services delivery system (CareerConnect©) help the center meet student needs 24/7.

A goal of Career Services is to put the needs of the students first and to refer the student to other appropriate services if assistance is needed beyond the scope of career counseling/employment advising. The groups we most frequently partner with are

Center, Counseling Center, Students With Disabilities Center, International Student Center and the Volunteer Center. Career Center professionals collaborate closely with

Career Center professionals have satellite offices within the academic colleges that increase the visibility and availability of services for students and facilitate collaboration with academic faculty.

Weber State students typically have non-traditional backgrounds. WSU is an open enrollment university that provides a 2+2+2 college experience. It operates like a community college with associate degrees, like a college with 4-year degrees and like a university with 9 graduate programs. The average age of the student is 26 and 87% of our students work while they attend Weber with over 39% working full time during all or part of their education. These statistics are from the Noel Levitz student survey. The

- and part-time, on- and off-campus, internships, volunteer opportunities, and work study positions.

Career Counselors/Employment Advisors are expected to maintain paper files or electronic files for the students they serve for future reference. Also, a confidential file system is an optional service that the Career Center offers to students who choose to use it.

Career Information

Career Services makes current and comprehensive career information accessible to students as they explore and make career decisions. The career library has print copies of the O*Net and Occupational Outlook Handbook available for students to explore possible careers. Also, the virtual career library section of our website provides electronic access to E-Discover and many other useful online information resources 24/7. The library has hundreds of books that provide both general information and specific information on employment options within each of the seven academic colleges. Counselors and advisors utilize local, regional, and national wage information to help students plan effectively. Daily local and national newspapers are available to read along with weekly and monthly magazines that focus on careers. The library setting is warm and comfortable (patterned after a Barnes and Noble or a Borders experience).


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Career Counselors utilize the assessment results from each student to determine their interest, skills, values, and preferred life styles and helps them find careers that match their assessment results. From the information on current and projected employment opportunities, the counselor provides the client with the widest possible choices of employment from which to select their future opportunities.

Career Services provides seminars and information on graduate school programs that align with the student s major. During graduate school week (just before the graduate school fair), seminars are held on how to apply to graduate schools. Also, information on graduate school exam preparation is discussed.

The Career Library is staffed with a full-time librarian that manages the library materials and is able to help students access and utilize the career information.

Employment Services

WSU Career Services assists students in exploring a full range of career and work possibilities that match their career goals through one-on-one and group information and counseling sessions. After completing Career Assessments, students are encouraged

that matches our students with an alumni or community mentor that can help them know more about their potential career

,ation sessions. Internships complete

the exploration and development process. Career Services assists students in preparing and developing job-search strategies and

competencies and tools to effectively present themselves as candidates for employment. This is accomplished through one-on-one and group counseling in resume and interview preparation, hands-on experience through video recorded mock interviews with staff and

etiquette luncheons for professional polish. Career Services assists students in connecting with employers through numerous

campus interviews each semester and opportunities to meet interested employers in the all majors career fair, the health professions fair, the criminal justice fair and the construction management fair. . Also, hundreds of employers list thousands of internships and jobs on Career Connect System, Career Athletes job board and the internship website. The information technology systems provide direct application, networking, referrals, and signups for interviews and job search events.

WSU Career Services develops and maintains relationships with employers that provide career development and employment opportunities for students. During the past three years Career Services Coordinators for Internships and Employment have made contact with nearly five hundred employers, with over three hundred of these contacts visited at their businesses or on-site at Weber State (Appendix A). Thousands of internships and employment opportunities are posted each year from local, national and international organizations (Appendix B). Career Services also collaborates with the alumni center to conduct an annual survey of graduating students to evaluate their success in securing


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employment (or being accepted into graduate school), and to determine where graduates are being hired (Appendix C).

Internships and Experiential Education Weber State Career Services provides and encourages internship and work-based

learning programs. Some majors require an internship and all majors encourage experiential education. WSU is a practical application university where what you learn in the classroom can be taken to the job. encouragefocuses on informational interviewing and can lead to job shadowing opportunities. We also work very closely with Hill Air Force Base, which employs 23,000 people to be the major provider of students in their Copper Cap and Palace Acquire internship programs, for which most students that apply receive career positions during or after graduation.

Two of our largest colleges mandate internships, practicum, or student teaching requirements to graduate. Our largest college, the College of Health Professions, requires each student to complete a practicum for graduation, and we help facilitate those opportunities and connect many employers to students and faculty. The College of Education requires student teaching for each graduate and we currently manage their confidential senior files for interviews on campus and coordinate their attendance at the yearly statewide Teacher Fairs. We provide two seminars each year for employers on

practices for each of our internship coordinators for each major from each college. We are the central clearinghouse for internship data and we are coordinating the dissemination of that data to our University and state partners.

We provide internship education for employers that do not know how to start an internship or who are interested in improving the quality of their internships. All-for-credit internships are managed by the college coordinators of the majors granting the credit and all for credit internships require that learning outcomes be met. The internship coordinators from the colleges provide the supervision for the internships-for-credit. The supervisors manage the number of hours and the learning outcomes for each of the internships. The Career Center Coordinator for Internships is available to assist any employer to connect with the right coordinator who can help establish an effective internship program. We are currently developing an internship manual that will help current and future employer partners to hire more interns. This is especially important in the economic climate and market that we are now faced with where companies are hiring more interns and contract employees than ever before.

Graduate School Services

WSU Career Services assists students in identifying graduate or professional school programs that match their career goals. The Career Counselors and Employment Advisors advise students concerning their goals and how graduate school can assist them with their career plan. We collaborate with academic advisors and faculty in


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especially helpful. Career Services assists students to effectively present themselves as graduate school

candidates. During graduate fair week, we hold seminars on graduate school preparation that contains information on tips for success. Our Assistant Director of Career Services, who recently completed his Ph.D. program, teaches the seminar and, with his recent experience, he is very credible. Each advisor knows the specifics of their own majors so they serve as the major point of contact for each student.

Career Services assists students in obtaining information on graduate schools through accessing information from our library print media and from our web information. Data from the O*Net and Occupational Outlook Handbook as well as from The National Association of Colleges and Employers is shared concerning the necessity and timing for a graduate degree.

The WSU Career Center helps students in connecting with graduate/professional schools through our Graduate School Fair held each fall. We participate as an integral part of the Utah Consortium that sponsors the yearly graduate school fair. Three years ago the fair drew 72 graduate schools and last year there were 94 graduate program participants with over 300 students attending. This is important as nearly 40% of WSU students report they plan on attending a graduate school now or in the future. Career Services is one of the main advocates for the formation of a university-wide pre-professional and graduate school advisory group. Presently the Director of Career Services serves on the Graduate School Council at WSU, which meets monthly to promote WSU masters programs.

PROGRAM MANAGEMENT

The Director and Assistant Director compose the leadership team that manages Career Services (Appendix D). The Career Center Team, composed of the 7 professionals, 3 secretaries, and 2 coordinators, meet every two weeks during the fall and spring semesters and yearly for a planning retreat, to make sure Career Services goals align with the mission of the institution and the needs of the clients that we serve. We receive

to ensure a clear message is provided to students. We deliver many senior seminars in classes and present career modules for each First Year Experience class. All of these activities are focused on the institutional mission of Student Success during and after graduation.

A mission statement and overarching goals have been developed by the Career Services Team (p. 4) and three to four goals are created yearly at the planning retreat and tracked through the six-column model (a model used throughout the division for departmental planning). The goals are prioritized and action steps are agreed upon for their accomplishment (see Appendix E). A yearly accomplishment report is completed


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for the Vice President of Student Affairs and presented at the Directors meeting each summer. Submissions to the Board of Regents are regularly turned in for outstanding results.

Regular benchmarking visits are made each year to partner Universities to share and gather information on best practices. Also, Career Services professionals participate yearly at the Utah Association of College Educators meeting, which conducts a best practices session. Each professional attends a yearly national or regional conference with one of the objectives to bring back and discuss new programs or ideas that could help us better meet the needs of our clients. One of the main purposes of our bi-monthly counselor meetings is to discuss better ways to be as effective and efficient as possible in our work.

The policies and procedures in the Career Center are reviewed, as needed, during our regular staff meetings. The staff meeting involves all team members and ideas from the counselors meetings, the Employer Development Meetings and the Front Office Team Meetings are presented for opportunities to grow and develop as a Career Center. Also, budgets are discussed and ideas for expenditures and needs for conservation are presented and agreed on through consensus.

Career Services conducts several evaluations each year and the results are shared with the group. The career fair, graduate school fair, and the cap and gown surveys provide Career Services with valuable information to help us know the key needs of our clients. Also, a student survey at our front office provides important information to sharpen our customer service skills. We are surveyed each year for the by WSU secret shoppers and have had several people a year recognized for high achievement, with an employee last year receiving a 100% award for exceptional customer service.

ORGANIZATION

The external and internal organization of career services, including its place within the institution, supports its mission. Career Services has been rewarded with support and

Internship Outreach program. In the eight years I have been the Director, I believe Student Affairs generally and Career Services specifically are at the highest levels of university and community support, and positive visibility that have been experienced.

The Career Services function is focused on developing positive relationships with students, academic, administrative and student affairs colleagues, employers, and alumni. Our Student Affairs leadership has made a high priority of collaboration within and outside of Student Affairs, especially with our faculty partners. We have had several opportunities to have panel discussions with groups of faculty and Student Affairs colleagues and have listened and learned from each other. Our student workers have helped us better connect with students and our student outreach coordinator, for special populations, has brought many more athletes and minority students into the Center in


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the past year than ever before. In 2010, Career Services received the Outstanding Team Performance Award from Student Affairs for our collaborative work with the Disability Center for Student Placement. There is still room for improvement regarding collaboration but much progress has been made over the last several years.

The internal organization of Career Services is clearly defined through an organization chart (Appendix D). The Career Services Director reports to the Associate Vice President of Student Affairs and the Director has eight direct reports of Career Counselors, Employment Advisors and Coordinators of Employment and Internships. The Assistant Director of Career Services directly supervises the three Recruiting Secretaries and two Student Assistants. This reporting has allowed for the development of the supervisory skills of the Assistant Director and allowed for his growth and development for future opportunities at Weber State. The titles, roles, and reporting lines support the efficient and effective functioning of Career Services and our programs. It allows for the Director to focus more attention on developing partnerships and fostering stronger collaborations within WSU and externally with employers and other universities. WSU students are fortunate to have one Career Counselor/Employment Advisor for each college to focus on their majors, employers and graduate schools.

BUDGETS The career services budget is mainly provided by E&G funding, which is money provided by

the state legislature. Ninety four per cent of the E&G funding is committed to salaries, wages and benefits. Other funding for salaries, wages and benefits come from two federal grants. The Perkins Grant funds ½ of salary and benefit costs for a career counselor and an employment advisor. The Job Location Development Grant pays for one secretary and two part time coordinators for internships and employment. The other soft funded accounts are as follows: The confidential file services account is funded by students who voluntarily open a confidential file to be administered and by career services with up to 5 mailings or faxes of the files sent to employers or graduate schools. This fee is $25 for the life of the file. With electronic files becoming more common this service will soon be terminated for new graduates and self managed files will be used. Net proceeds from the annual career fair, health professions fair and the graduate school fair fund the Career Fair account. The career services gift account is funded by contributions from corporate and college partnerships and gifts from employers who want to give back to the career center. The confidential file account is used to account funds the professional development needs of staff members for conferences, seminars and professional association memberships. We are able to generate approximately $100,000 per year which is used to support our technology needs, professional development, employer outreach for internships and employment, marketing, current expenses, facility upkeep and new program development. Budget priorities are determined by requests from the career center staff to support our goals and objectives for students and other clients. An important consideration for expenditures is the


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recommendations from the Associate Vice President of Student Affairs on division priorities. We try to be good partners and we share our funds with other departments for one-time expenditures such as marketing incentives for student participation and other collaborative programs. Brett Perozzi continues to be supportive of generating outside funds to sustain existing programs and fund new programs. A separate budget attachment will be made available for the site committee to review and make comments, suggestions and recommendations for our continued improvement.

HUMAN RESOURCES

Weber State Career Services is fortunate to have an adequate number of professional and support staff to meet the needs of students. With one counselor/advisor for each college, it is possible to focus on the unique requirements of each major and promote specific internships, jobs and graduate schools that will help the students reach their highest potential. The addition of the Employment and Internship Coordinators has greatly improved the outreach efforts to create more internship and employment opportunities for students. The student workers have been in the Center for two years and are very knowledgeable about our services and keep us in tune with student needs.

The Career Center has instituted hiring and promotion practices that are inclusive and nondiscriminatory. It has been a priority to maintain a good balance of gender, ethnicities, and ages. Of the 15 staff members, including 2 students, there are 9 women and 6 men. One of the staff is Native American, and the ages run from 20 to 74. WSU is recruiting more Hispanics than ever and, when a new person is hired, someone with a Hispanic background would be helpful to meet the needs of this growing student group.

Weber State Human Resources requires an annual performance review for each full-time team member. During the annual review, the job description is reviewed, updated, and goals are established. Career discussions are held to be sure all team members are given opportunities to increase their skills and grow within the organization.

Most salaries for team members are commensurate with similar jobs in the institution,

positions in other departments and at similar institutions. There is a plan to rectify the wage difference but it has not yet been approved. This year will be the third year without a wage increase for all team members, and we are losing even more ground to similar jobs in the area. This could present a problem with employee morale and retention over time.

Career Center staff members are required to take an ethics course from the University legal department, and all full-time employees have completed the course. We have training on the legal and confidential aspects of our jobs through in-service training in staff meetings and at retreats, and WSU will facilitate a one-day training course from NACE in 2010 for all WSU and UACE professionals. Career Services professionals attend at least one regional or national conference per year for professional


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development, and all team members are encouraged to complete certifications, degrees and trainings offered by the university training department.

MANAGEMENT AND ADMINISTRATION

Career Services is staffed by individuals who (in combination) possess competencies in

the key program functions in Career Counseling and Employment Advising. WSU Career Services has three professionals who have earned doctorate degrees, three with master s degrees, and two with bachelor s degrees to counsel and advise students. The professional group has very low turnover, with experience in the Career Center ranging from a high of 28 years to a low of 9 years. Length of service for our front office team ranges from ten years to three years. The experience of all team members covers areas such as: needs assessment, program design, strategic planning, program integration, staffing procedures, staff development, budget planning, political sensitivity, and negotiation skills. The Director has 25 years of human resource management experience and degrees in business management, corporate training and organization development. Professionals have degrees that have trained them as highly skilled counselors and/or advisors.

PROGRAM AND EVENT ADMINISTRATION

All members of the Career Services team participate in the programs and events of the

Career Center each year. The responsibility for leading and administering the Career Fair rotates between each professional every seven years. The career counselor from that college manages the specialty fairs such as criminal justice, health professions and construction management. Each professional is experienced in needs assessment, goal setting, program planning, time management, problem solving and attention to detail. The Director and Assistant Director provide expertise in budget allocation for each fair.

TEACHING/TRAINING/EDUCATING

The professionals who teach the career management class and conduct workshops are experienced with and have competencies in program and workshop design and delivery, training/teaching /presenting and public speaking and career coaching and mentoring. The instructors are experienced in working with individuals and groups and with diverse populations. The professionals recently completed a two-day training workshop on Career Coaching with NACE and they are applying appropriate counseling/coaching techniques with their students. Each team member is familiar with the basic


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technologies that relate to the fulfillment of their jobs and we have a technology coordinator on staff to answer questions and provide assistance.

MARKETING/PROMOTION/OUTREACH

The Career Center has a coordinator assigned to marketing/promotion/outreach and two student assistants work with the coordinator and the Director to develop a marketing plan and implement outreach programs to increase the visibility of our services to students, faculty targeted student populations students and to increase the effectiveness of outreach programs to clients. The development of attractive written and interpersonal communication materials has improved with the help of the student assistants. The

accomplished during the past year. Examples of success come from the increased traffic in the center from special populations such as athletes, disabled students, and international students. Multiple methods of advertising and marketing strategies are used to attract students to career center activities such as flyers, emails, posters, events calendars, and faculty encouragement. The Director and Assistant Director have worked to develop fundraising activities and increased funding for the center by approximately $100,000 a year through grants, partnerships, and gifts. There is a great deal more that can be done, and the corporate partnership program expansion is our next step toward greater self- sufficiency.

In order to establish a baseline for evaluate our marketing efforts, we have recently implemented new methods for logging student sessions and attendance at career-related activities and events (Appendices F & G). This has included installing card-swipes at our front desk and library and acquiring portable computers that can be set up outside of career events to track attendance. Although we plan to do more in this area within the next year (including developing electronic systems for collecting information from students at intake, tracking progress in the Career Pathways program, and assessing student satisfaction), the data we have collected has already been used to focus our marketing activities and adjust the days and times when career events are held in order to maximize student attendance.

BROKERING/CONNECTING/LINKING The Career Center Team is effective at organizing information, people, and processes to

accomplish the goals and objectives of Career Services, Student Affairs and the Weber State University. The yearly planning process, six column model, accomplishment reports, and individual goal setting through the annual review keep us focused on how we can best connect with clients. More can be done in consulting with students through needs surveys and student voice. Advisory boards could be considered to augment the feedback we currently receive through personal contacts and surveys.


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INFORMATION MANAGEMENT

Greg Nielsen, the Assistant Director, is the Career Center Coordinator of Technology and does an excellent job of finding new ways to disseminate information to our clients utilizing new technology. He also does our data analysis and everyone is involved in data collection. The Career Center also has a Data Management Secretary (April Geffre) who works to collect and format data on the services we provide to students (while also serving as our librarian). A new Career Services website implemented in 2010. This website was developed through a partnership with two students from the MBA program who had professional web development experience. The $3,000 cost was covered by a grant from the Small Business Development program in the Goddard School of Business. The purchase of career center resources has been possible with our $100,000 annual fund raising efforts. With these resources, we have added Career Liftoff, Career Athlete, and Internships.com. After benchmarking with UNLV recently and previewing Career Search at NACE we are considering purchasing this software for next year to assist our students in this challenging work environment.

POSITION QUALIFICATION/COMPENTENCIES

LEADERSHIP BY CAREER SERVICES MANAGERS The organizational structure of Career Services is well suited to meet the needs of the

Career Center staff and the students that are served. The Career Services leadership at the Director and Assistant Director level has the formal education and training with relevant work experience and personal skills and competencies that allow the Career Center to fulfill its mission. Both the Director and Assistant Director have PhDs and each has management experience sufficient to meet the needs of the department.

The leaders of Career Services have reasonable accountabilities for the accomplishment of the goals and objectives of Career Services and their performance is fairly assessed. Their performance reviews show that they overall exceed the expectations of their job descriptions.

The Career Center is fortunate to have the ability to generate outside financial resources to meet the needs of its people and programs. The resources are effectively managed in a conservative manner that has allowed for surpluses to be accrued. The surpluses have helped to offset temporary budget reductions while preserving the people and programs that help students.

Career Services leaders articulate the vision of the organization through the establishment of effective organizational principles. Training sessions are held at regular staff and counselor meetings and during the annual retreat. The yearly retreat also focuses on strategic planning where goals and objectives are set that will meet the


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needs of the clients we serve. The leadership practices ethical behavior, focuses on student success, effectively manages the human resources, and budgets the finances effectively. Focusing on the strengths of each team member and valuing the differences has allowed everyone to be recognized for their contributions and encouraged a greater awareness of the importance of each person to the success of the team.

The Career Services leaders have worked to identify individual, organizational, and environmental conditions that would inhibit goal achievement. The reorganization of the department in 2007 to create the Career Counseling Group and the Employer Development Group. The retreats and training sessions have helped build team cohesiveness and increased morale. There are still opportunities for improved communication, trust, and inclusiveness that are part of our goals and objectives.

Career Services supports and partners with many campus organizations that result in additional opportuniti

learn from volunteer service. Also, students are given credit for visiting with their academic advisor for major advising, and they are required to work with our alumni office

Continuous improvement is a constant theme in all of our retreat and training sessions.

Frequent benchmarking provides new ideas that are regularly discussed and implemented. Recent improvements from benchmarking include facility improvements, career café, Pathways to Success, a new web site, internship and employer outreach, corporate partnerships, the career athlete program, and software additions.

The key constituents of the Career Center are students, alumni, faculty and employers. Most of the programs that help these groups have been mentioned except our partnership with alumni. We have developed several joint programs that reach out to WSU alumni in coordination with the Alumni Office. Some examples are the annual survey of graduates, Applicant Search program, the Career Lift Off program, and the Career Management Seminar. The Career Services Director completes a career intake with each alumnus that request help from the Career Center, and referrals to specific counselors for their majors are made if needed.

PROFESSIONAL POSITIONS The professionals on our team have from 10 to 28 years of experience and the Career

Counselors/Employment Advisors have Ph.D.Advisors do not give or interpret career assessments but are specialists on internships and employment and each has a relevant Bachelor degree. As stated before, we experience very little turnover and we are fortunate to have the resources and support that we enjoy.

With the education, experience, maturity, and longevity of our professionals we are able to serve multiple roles and functions. Even though each person has areas of strength


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and specialization, all are able to perform effectively in their assigned areas with students, faculty, administrators, and employers. The core competencies of career and employment counseling, student employment, internships, work-study, graduate school advising, and computer technology are all covered from the expertise of the Career Center team members.

SUPPORT STAFF AND TECHNICAL POSITIONS

Weber State Career Services has an adequate number of administrative and technical

staff to meet the needs of its clients. Three full time administrative staff are assigned to manage the front office and library. One secretary handles data management and provides full time service in the Career Library. The other two secretaries are managing recruiting for corporations and school districts. All three are qualified to handle their specific assignments and are cross-trained to fill in for each other. Each person has attended training on ethics and confidentiality. All are knowledgeable with the technology used in the Career Center, and two serve as trainers for the professionals for technology assistance.

Student Affairs Technology and Computer Services provide technical support and maintenance. In addition, we are fortunate to have an Assistant Director that serves as our Coordinator for Technology. He trains the team and answers questions that arise on hardware and software needs. He developed a three-year rotation plan and purchases all new equipment and software for the center. He maintains the licenses and keeps the property control logs to ensure compliance with University Policy.

CAREER ASSISTANTS

The two career assistants we employ have been with us for two years and work up to 20 hours per week. One focuses on marketing and the other focuses on web design and data input. They are both involved with customer service and public relations. Each

week, and the front office team evaluations have verified their excellent work.

Both assistants are full time college students, and the front office team and the Assistant Director train them. A training manual has been developed which assists them in learning the correct procedures and ensures consistency of job performance. They are evaluated yearly like our other team members and are directly supervised by the Assistant Director who has the necessary educational credentials and work experience that is appropriate for supervision.

The career assistants attend the Front Office Team staff meeting and one of the two attend the Career Center staff meetings to increase their involvement with the Career


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Center Team and to receive continuing education in customer service training, program procedures, and technology utilization. The career assistants are excellent contributors to the success of our office. Becca and Shannon bring a student prospective that is invaluable and play an important part in our outreach efforts.

FACILITIES AND EQUIPMENT

The career center was constructed in 1995 after benchmarking career centers in the Western United States. After visiting every career center in Utah I feel we have one on the finest offices in the state. The second floor location next to the Counseling Center and across from the Testing and Tutoring Center provides some natural traffic flow but a consistent marketing effort is necessary since we are not in the student union anymore.

The Career Center provides private offices for the full time and part time professionals that permit them to perform career counseling/employment advising confidentially. The support staff have an adequate work area with their own computer and locked files. The reception and student waiting area is brightly colored with visible direction signage. The classroom for the Career Management class and information workshops seats 30 people and is well equipped with Wi-Fi, a TV, and DVD player. It can be divided into three sections for interviews or smaller group meetings. Three storage rooms are available but more could be used. All are secure and a specially keyed storage area for the technology equipment is used to protect the confidentiality and safety of information. The computer security protocols for the University are followed. The computers for staff and students are new or nearly new and are on the three-year rotation program. The four computers in the library are less than one year old.

There are six private interview rooms for employers and the classroom can be divided for an additional three rooms. The interview rooms have recently been dry walled and painted and the WSU interior decorating class provided recommendations for updating the interview waiting room and each interview room. The plan is to re-decorate those areas with the student recommendations before the end of August. An employer lounge is provided with two refrigerators, a microwave, and an individual serve hot chocolate, coffee and tea maker.

The facilities are accessible to persons with disabilities, and the parking for visitors is next to the Student Services Building. A wheelchair accessible ramp and elevator are outside our building and office. The disability services office provides assistance for students with hearing or speaking disabilities. We received a special award for the work we do with disabled students in 2010.

The Career Center is warm and inviting for students and is a professional environment for employers, alumni, parents and others. Magazines and newspapers are available if a student or employer is early, and candy dishes are at the front desk and the library for all visitors. The center was completely repainted in 2010 with accent walls in burgundy, blue, purple and tan. The library has a Career Café theme with four café tables and 12 chairs accent the area. Four tall café table and stools face out of the windows and a


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leather coach and two leather side chairs complete the redecoration. New computers and new desk chairs for the Carhigh definition TV on the outside of the Career center helps us get the message out to students on our services.

The hours for the Career Center are extended during the fall and spring semesters from 7:30 AM until 5:30 PM. During the summer semester, we return to normal hours of 7:30 AM until 4:30 PM. Flexible hours are utilized with the professional staff so a counselor/advisor can be available to meet students during the hours the center is opened. If a client cannot come during regular hours, the team will work evenings or special hours to meet client needs whenever possible.

TECHNOLOGY

The Career Services website (www.weber.edu/careerservices) was completely redesigned by two Weber State MBA students as part of their experiential education.

links within the university. It has the Career Services mission statement, programs and services available to students and our contact information. A screen shot of the website homepage is included (Appendix C).

Career Services has contracted with CPP, a provider of assessment materials, to provide on line assessments with MBTI and Strong Interest to take care of the on line community and the off-more robust than under the current paper and pencil assessment system. This will be introduced in the fall of 2010. The Career Liftoff assessment is completed online and the results are sent to the Career Center for the student to receive feedback from the career counselor. This is paid for by Career Services and has been a strong marketing tool and is available for alumni.

WSU CareerConnect ©; Appendix B) supports the campus part-time employment, the part and full time off campus employment and the internship and professional employment. These employment systems include online opportunity listings and student resume databases.

The Career Services team makes informed choices regarding the use of technology applications and systems available through professional associations and private vendor-based systems. The technology team investigates new technologies at state, regional, and national conferences as well as through benchmarking with other Utah Career Centers. The new ideas are presented to the group and consensus is reached for additions or deletions to our systems. Member of our team are trained on the systems by internal or external trainers. Some examples of recently incorporated technology applications are Career Liftoff, Applicant Search, One Wire, and Intersnships.com. These additions are based on our mission, student and employer needs and the budget constraints we are experiencing.

http://www.weber.edu/careerservices


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The funding of Career Services Technology comes from the net Career Fair funds. Formerly, funding was from the current expense account or a special allocation from Student Affairs. With budget cuts it has been necessary to find outside funding, and since this benefits employers and students, the utilization of Career Fair contributions from the employers makes sense. Career Services has developed and maintains a technology plan for replacing equipment on a rotating basis and so costs are balanced over different years.

The technological applications to Career Services ensure client confidentiality and are consistent with legal and ethical standards. The data security and privacy of student records adhere to the institutional privacy policy. The CSO, Career Connect, system is managed by an outside server that meets the industry standards for security.

CAMPUS AND EXTERNAL RELATIONS

During the past five years Career Services has been a leader in campus outreach efforts. Developing collaborative relationships with key stakeholders is critical for our successful outreach to students. Effective partnership have been established with Deans from each college, faculty chairs, Disabled Students, International Students, LDS Institute Leadership, Alumni, Athletes, and Veterans. Institutional support has increased thru these efforts. We have come to appreciate what each department does to help students and the knowledge helps us make appropriate referrals, share common resources, and exchange information. More can be done with involving academic administration and faculty in career planning and employment programs. The Deans from The College of Business and The College of Technology are the most involved with our programs and funding. More will be done with all colleges as we bring the Career Services Internship Coordinator into closer contact with each internship coordinator for each college major.

Career Services stays current with legal issues regarding recruitment and hiring of students and alumni. We attend conferences, seminars, and webinars that train our team on current laws and their application to our clients. The most recent topic has been on the current laws affecting paid and unpaid internships. A seminar for internship coordinators and employers is schedule d for August 18, 2010. Unless an internship is with a non-profit organization all internships will have to be paid in the future.

Career Services participates in Chairs meetings at many of the colleges and the Director is a member of The Graduate Council. We participate in student orientation programs,

the two-hour career management class and present the First Year Experience career module for up to 12 classes per semester. The FYE students come to the Career Services classroom to get to meet our people and get to know the Career Center. We

going to be.


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Career Services is the main gatherer and disseminator of employment requirements, labor market trends, salary information, and specific job and employment information that can be related to academic panning and curriculum development. The annual report is provided for the Vice President of Student Affairs, the Provost, and the Deans of each college. Employment information is provided to the Board of Regents, Chambers of Commerce, and students and employers. We assist anyone within the university community with the information that will help students be successful.

Career Services arranges programs provided by alumni such as employer information sessions, mock interviews, panel discussions and career fairs. We acknowledge the returning alumni with a special ribbon on their nametags and recognize them at the welcome breakfast.

Career Services is the facilitator between employers, faculty members, and administration concerning career issues and trends for students and graduates. Through employer spotlights, employer information sessions, and faculty and employer site visits we are able to be most helpful in providing understanding of the common and diverse needs of all parties.

Parents are more involved than ever with their children college education. Career for all freshman

students. We address their concerns at orientation and provide employment information on our website. We educate them about FERPA when they call or stop in to ask about

The Career Services leadership and key counselors and advisors act as the contacts to

the media regarding data related to career development, labor market trends, and employment outcomes. Several articles each semester are published in the university paper, the Signpost, and an article a year is in the local newspaper called the Standard Examiner. The Director does a radio and television interview for the career fair each year.

The Career Services professionals attend at least one local, regional, or national conference per year. Each person has $2,000 per year that can be used to attend NACE, NACDA, MPACE, or other career counseling and employment advising conferences that will benefit him or her the most professionally. These funds are generated from the career and graduate school fairs and can be augmented with staff development funds for professional development. How many conferences they attend depends on how they wisely they utilize their funds.

EMPLOYER RELATIONS AND RECRUITMENT SERVICES

d strategic planning are created in the Employer Development Group composed of five employment developers and one recruiting secretary. The proposals are presented to the career team in regular staff meetings for discussion and consensus. The policies and procedures are then disseminated to employers through their emails and the personal contacts we make.


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Career Services develops and maintains relationships with employers who are identified through the Employer Development Group and that may provide internships and career opportunities for students and alumni. Input is solicited from the career team members, Deans, faculty, other university career centers, professional associations, and service organizations. Since 2007, there have been 314 employers visited to discuss part time, fulltime, internships and career positions (see Appendix A). The coordinator also consults with the employers concerning WSU majors and the students available for consideration.

Career Services seeks employer feedback to enhance customer service and make changes that allows for continuous improvement. Feedback is currently captured through employer satisfaction surveys at the career fair (Appendix F). Also, every employer visit asks if we are meeting their needs and what additional needs they have. The monthly employer spotlights in staff meeting and the quarterly site visits are focused on employer satisfaction. Each recruiter that visits WSU is personally greeted and their feedback is solicited after their visit with the students. More can be done in this area.

The Employment Outreach Coordinator involves employers in programs that meet

Center through participating in mock interviews, information sessions, student/employer mixers, and visits to classes (Appendix G).

Employer feedback is provided to career team members in staff meetings and to faculty through the career counselor or employment advisor working with their college. Information on student preparation for jobs and curricula are the most common topics for feedback.

A prime focus for the employment outreach coordinator is to talk to employers about the quality of our students and graduates and to market our career center programs. Encouraging the employer to post jobs on our system free of charge is also a focus. Visiting the campus for student information sessions or attending the career fair is another important commitment to get from the employer visit.

To be sure there is a healthy dialogue between employers and faculty, career services sets up quarterly employer site visits, mixers for students and employers, panel discussions and classroom visits. Career Services is developing a special focus on small and medium size employers. Those employers with less than 100 employees create 95% of all jobs. Therefore, since the NACE conference in June 2010, we are developing a strategy to reach out to small and medium sized businesses. In many cases they may not have a full time human resources person or someone who is responsible for internships. Often they want to hire college students for internships or for full time career

businesses with our students and graduates. Career Services offers a variety of services to employers that reflect student interests

and employer needs. We offer campus recruiting, resume access, job listings, internships, and referrals of students for open positions based on the qualifications of the employer. The career team also provides information to employers regarding the


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ecruiting work easier and help them be successful in hiring WSU students.

Career Services encourages employers to participate in the career planning course, the

classroom visits. Career Services encourages employers to list their job vacancies with the career

services office on a continuing basis and to provide the office with information concerning offers, salaries and hires. Every employer receives instruction and assistance to register their company on Career Connect and on Rocky Jobs the Utah consortium web site. All jobs can be advertised free of charge.

institution including scholarships and partnerships. A proposal has been submitted for $50,000 for support of ½ the cost for student visits to six U.S. cities for internship previews and interviews. Also, naming rights for the career center is being proposed.

Weber State Career Services in collaboration with the UACE consortium of career centers has a policy for third party recruiters access to Career Connect and invitations to the career fair and utilization of the career center for interviews. It includes identifying the company identities for which they are recruiting and adherence to the NACE PRINCIPLES FOR PROFESSIONAL CONCUCT. The Career Center has reached out more to third party recruiters the last two years with the changing landscape of work. Ten of the largest recruiters participated in a very well attended panel discussion for career fair week on contract work. They represented some of the best know companies locally and nationally who were hiring exclusively through contract recruiters.

LEGAL RESPONSIBILITIES

The Career Services team members are knowledgeable about accepted and current professional practices and are responsive to those obligations and limitations imposed on the operation of our program by relevant civil and criminal laws, institutional policies and any contractual commitments. All staff have been trained and abide by FERPA laws and maintain the privacy of student information. Data is protected properly and the security of our files and equipment meet the audit recommendations of WSU.

The Career Services team has access to the legal advice necessary to carry out our assigned responsibilities. The institution provides an affirmative action and EEOC lawyer as part of the three person, full time legal team. The legal team keeps us updated on the changing laws and potential liabilities in a timely fashion. Training is conducted regularly with the affirmative action lawyer to be sure we are up to date on the laws.

Career Services is in compliance with laws regarding grant applications and grant regulations. Three funding sources are provided by grants to Career Services in the form of Perkins, Job Location Development, and Veterans Counseling. We work closely


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with the Grants Department of WSU and the Financial Aid Director to be sure we are meeting all requirements of our grants.

Career Services works closely with the International Students Department to ensure compliance with laws regarding eligibility to work in the United States. The Director of Career Services has 25 years of experience in Human Resources and attends seminars yearly to stay current with the laws on hiring international students. The Director of International Students is still the expert in this area, and we refer to him concerning specific questions to ensure students get accurate and up-to-date information.

EQUAL OPPORTUNITY, ACCESS, AFFIRMATIVE ACTION AND DIVERSITY

Career Services adheres to the spirit and intent of equal opportunity laws in all activities. The Career C s do not discriminate on the basis of race, color, religion, age, national origin, gender sexual orientation, disability, marital status or veteran status. Our programs, services, events, and facilities are accessible to all students.

The Career ServiceExtended hours of operation are provided during fall and spring semesters from 7:30 until 5:30. We have over 40% of our students that work full time so extended hours meet their needs. During the summer and holidays we are open from 7:30 until 4:30. The Career Team is willing to work with individual or group needs after hours and we provide a 24- -line service. During fall and spring semester one counselor works a day a week at the Davis Campus and provides evening hours until 7:30 PM.

The Career Services staff members serve as advocates by bringing the needs of all students to the attentions of the institution. Career services makes every effort to educate faculty about legal and ethical issues relating to student referrals and recommendations and to ensure the employers using our services adhere to the word and spirit of EEOC and Affirmative action. We support the diversity center and encourage our team to participate in as many trainings and activities as possible. Betty Simons and Jody Perkins conducted two training sessions on diversity in 2010. Betty Simons is our outreach coordinator for special populations in our office and a portion of her funding comes from disadvantaged students.

Career Services provides educational programs that help students from diverse backgrounds and individuals with special needs to identify an address their unique needs related to career development and employment. A special seminar for disabled students is presented to help them with their special needs. Also, the Career Center has participated in panel discussions with employers to help them understand the advantages of hiring the disabled. We have a strong partnership with Services for Students with Disabilities to provide hiring with federal agencies.


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Career Services works to provide an inclusive environment where everyone feels comfortable working in or visiting the career center. We subscribe to the principles of courtesy, respect, and professionalism in all we do. We work to be kind and caring in our relationships and to find ways to value the differences that make us unique and adds to the strength of our team.

One area for continued improvement is gaining additional understanding of the needs of the GLTB community and better meeting those needs and counselors and advisors.

encourage other to take the training and identify themselves as safe zone participants.

ETHICS

All persons involved in the delivery of career services to students maintain the highest

the NACE PRINCIPLES FOR PROFESSIONAL CONDUCT as well as any additional ethical standards and/or codes that may apply. The Director and Assistant Director do all they can to provide guidance and education on ethical standards to all persons involved in providing career services. Training sessions have been conducted on this topic.

PROGRAM EVALUATION, ASSESSMENT AND RESEARCH

Career services conducts systematic qualitative and quantitative evaluations of its program quality in order to determine whether and to what degree its mission and goals are being accomplished. A range of measures are employed to maintain objectivity and comprehensiveness in our evaluations. The data collected include responses from students, employers, and other constituencies. The results are evaluated and used in revising and improving programs, services, and staff performance. Some of our evaluations are career fair feedback from students and employers. Evaluations and suggestions for our services are in the front office and the results are reviewed in staff meetings. Course evaluations for the career development class and the FYE class module are completed for each class and presentation. The cap and gown annual survey is completed at the alumni center and the results have been referenced previously. One on one interviews with Deans are conducted at least annually to review our people and program effectiveness. On-line surveys have been tried and more can be done on a longitudinal basis at 6 or 12 months after graduation to generate more robust data. We have plans for the use of student voice to evaluate specific programs and events. We are participating on a design team to have a university wide evaluation tool that would be required for graduation. Some changes that have been instituted from career fair surveys are improvement in food choices, parking, signage, introductions to faculty and hours of operation. New activities in the career center, career café and new


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technology are being offered because of feedback from surveys. We work closely with our assessmenour evaluation work. The CSO system has many capabilities to gather quantitative information that is mentioned in the appendices.

Career Services prepares and disseminates an annual report, special reports for the President of the University, the Provost, Deans, Vice Presidents and faculty to help them track progress on institutional, departmental and student employer needs. Career services gathers, participates in, and conducts relevant research on career development; academic success; admissions and retention; student learning; employment trends and career interests. Many opportunities exist to increase our evaluation data. It would be helpful to complete the NACE standards evaluation in the next year for all sections and areas of career services.

SUMMARY

The major changes and accomplishments in Career Services over the past five years has been as follows: 1. The reorganization of the department took place in 2007. Two groups were created

focusing on the strengths of each professional. The Career Counseling Group is composed of five counselors, focusing on career counseling for students from all colleges with an emphasis on the undeclared student. The Employer Development Group also is also composed of five professionals and focus their efforts on employer development work to increase internships and career positions. Also, as part of the reorganization an Assistant Director was appointed allowing for succession planning in the department.

2. Two new positions were created and funded. Both of the positions are part time without benefits and are filled by retired business executives. The employment outreach coordinator focuses on finding more career opportunities for students, graduates and alumni. He has visited with over 314 employers since 2007. The internship coordinator started in 2009 and focuses on finding internships for students of all majors. He has contacted 181 companies for internships and is prepared to launch a new web site exclusively for internships. The funding was provided through a partnership with the Deans of Business and Technology.

3. Funding for the career center has increased during the past five years to more than $100,000 per year through career fair, graduate fair, corporate partnerships, college partnerships, expanded grants and gifts.

4. The Career Center was re-modeled and re-decorated. The career center has a complete new look. The career café theme has been adopted and the center has four new color schemes, new furniture in the library and new computers that emphasize a warmer, friendlier and more welcoming environment. Career café is


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held every Wednesday from 11:00 AM until 1:00 PM with food and special information sessions to attract more students in to the career center.

5. Pathways To Success. A new program was developed in 2009 focusing on engaging students in their freshman year and assisting them with their career counseling and employment advising throughout their college years and into successful career or graduate school after graduation. The program utilizes career coaching techniques and will help get students involved early and often with their counselor and help graduates be better prepared to transition to successful careers.

6. Marketing of Career Services. Marketing, marketing, marketing is essential to our

point of view. With her help we have recreated the web site, created a face book page, purchase markets the current events, created a logo and branded the career center with banners and posters.

STRENGTHS

The major strengths of the departments are as follows:

1. Counselor and Advisor education and experience. Unlike many of our sister university career centers WSU career services experiences very little turnover with the professionals in the career center. The Director and the five career counselors/employment advisors have advanced degrees. Three have doctorates

advising experience. All have been with WSU from between a low of 10 years to a high of 28 years. They are very knowledgeable and dedicated to students, WSU and their profession.

2. Facilities and equipment. We have one of the finest facilities and some of the most advanced technologies and software programs that are available. The redecoration of the career center has brought more people to the center and they return more often.

3. Holistic approach to career counseling and employment advising. WSU is fortunate in comparison with some of our sister universities with our approach to counseling and advising. The opportunity to work with students early and often throughout their college experience helps counselors and students develop a mentoring relationship. Having both areas to grow and develop in allows variety and makes the job more interesting. Teaching the career development class increases the knowledge of each professional and keeps him or her learning and applying new ideas. Also, the on-line class allows for extra income. Working with one college and their corresponding majors, employers and graduate schools provides more valuable assistance to each of our constituents.


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4. Funding and resources. As mentioned above having access to over $100,000 in additional funding allows us to better serve students, career team members, alumni, and provides a level of security for our people and the programs we value. Even though this is soft money and it needs to be allocated wisely the attitude of revenue generation is supported by Student Affairs.

5. Student Affairs support and leadership. Compared to benchmark universities in Nevada, Arizona and Idaho we have exceptional leadership at WSU student affairs and excellent support of career services which allows us to operate without undue oversight and encourages risk taking with new ideas and programs that are

services and its importance to students and our other clients increases our visibility and credibility at Weber State and allows us to grow our outreach efforts.

We intend to improve on these strengths through serious application of the six column model and outcome assessments that focus on these strengths while identifying and improving on area of limitation that inhibit the accomplishment of the mission of the career center and the overarching goals we have established.

OPPORTUNITIES FOR IMPROVEMENT

1. Reinventing our services and renewing our focus. We have found with the large increase in student population to 23,000 students it is necessary for us to look at everything we do and see if it is meeting the needs of our current students and other clients. On-line assessments, career coaching techniques, outreach to under- served students, technology innovations, social networking and marketing, fund raising, alumni services are some of the important areas to rethink. The NACE STANDARDS are an excellent template for this reflection on improvement.

2. Pathways to Success. The Pathways to Success program has the potential to positively impact student success. Plans are being made to increase the marketing for new freshman, the registering of new students in the program and the tracking of existing participants. We believe that each student that completes the program will be more competitive in finding career emplothe program.

3. Resources needed for improvement. Continued funding, an open mind of all involved, continued support from Student Affairs leadership, strong association and support from the deans and faculty, professional development to accept and implement new ideas and raises for my people.


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KEY ISSUES AND CONCERNS FOR SITE REVIEW

The key issues and concerns that I would like the site review team to address are the weaknesses mentioned above as well as any ideas from their experiences that would help us move to the next level in serving our students as well as our other clients more effectively. Marketing ideas, academic support suggestions, fundraising methods, assessment ideas for continued improvement, social networking recommendations and any other ideas and suggestions would be helpful.


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APPENDIX A Employer Outreach Data

WSU Career Services visits new employers on a weekly basis to establish relationships, promote our graduates, and learn about internship and professional employment opportunities that are available for WSU students. In addition, we actively participate in many employment-related organizations and attend numerous recruiting events hosted by other organizations in order to build relationships with employers and develop new employment opportunities for WSU student


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Outreach Focus Description Employer Visits Visited 314 companies to gather information on hiring practices and

promote the hiring of WSU students/alumni. External recruiting events

Sent representatives to 39 different external career events (e.g. fairs at other universities, etc.) in the state and established business contacts with 833 recruiters.

Professional affiliations Active participation in the Ogden Weber Chamber of Commerce (Larry Burdett, our employer outreach coordinator serves on two chamber committees), Wasatch Employers Network, Society for Human Resources Management, National Association of Colleges and Employers, Rocky Mountain Association of Colleges and Employers, many others.

How to hire and intern program

Sept, 2008; April 2009, WSU Campus. 43 companies have attended.

Table A.1. Summary of Career Services employer outreach efforts (5/1/2007 to 5/1/2010).

Access (Salt Lake City, Utah) ADP National Account Services (Salt Lake City, Utah) Aerotek (W. Valley City, Utah) Aflac (Clearfield, Utah) Albertsons Distribution Center (North Salt Lake, Utah) Alorica (Magna, Utah) Altius Health Care (W. Jordan, Utah) Amer Sports (Ogden, Utah) America First Credit Union (Ogden, Utah) America West Bank (Layton, Utah) American Express (West Valley City, Utah) American Family Insurance (Roy, Utah) American Red Cross, No. Ut. Chapter (Ogden, Utah) Americom (Salt Lake City, Utah) Anvil Cabinet (Brigham City, Utah) APX Alarms (Provo, Utah) Arnco (North Salt Lake, Utah) Arrowpoint Solutions (Clearfield, Utah) ASAP (Logan, Utah) ASAP Advantage (Logan, Utah) Assistant Staffing (Bountiful, Utah) Associated Food Stores (Farr West, Utah) Associated Grocers (Salt Lake City, Utah) ATK Launch Systems (Brigham City, Utah) Autoliv (Ogden, Utah) Avalanche Software (Disney) (Salt Lake City, Utah) AXA (Salt Lake City, Utah) Bank of Utah (Ogden, Utah) Barnes Aerospace (Ogden, Utah) Barnes Banking Co. (Kaysville, Utah) Baxter Biolife Plasma Services (Ogden, Utah)

BD Medical (Sandy, Utah) Beneficial Financial (Layton, Utah) Beneficial Financial Group (Salt Lake City, Utah) BG Services (Salt Lake City, Utah) Big D Construction (Salt Lake City, Utah) Biwater Surgical (Salt Lake City, Utah) Boeing Co. (Clearfield, Utah) Boeing Co. (Commercial Aircraft) (Salt Lake City, Utah) Bonneville Int. (Salt Lake City, Utah) Border Patrol (Tucson, AZ) Bountiful City Corp. (Bountiful, Utah) Bowman/Kemp (Ogden, Utah) Brigham Young University (Provo, Utah) Browning (Morgan, Utah) Bureau of Reclamation (Salt Lake City, Utah) Campbell Scientific (Logan, Utah) Carollo Engineers (Salt Lake City, Utah) Centerville City Corp. (Centerville, Utah) Cerro Wire & Cable (Ogden, Utah) Chamber of Commerce (Ogden, Utah) Chevron USA Refinery (North Salt Lake, Utah) CHG (Salt Lake City, Utah) Chromolox (Ogden, Utah) Church of Jesus Christ of Latter Day Saints (Salt Lake City, Utah) Cintas (Salt Lake City, Utah) Citigroup (Layton, Utah) Clearfield City Corp. (Clearfield, Utah) Clearfield Job Corps. (Clearfield, Utah) Coldwell Banker (Salt Lake City, Utah) Concentra (Sandy, Utah)

Table A.2. Companies visited by WSU Career Services (May 2007 to May 2010; n=314)


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Control 4 (Draper, Utah) Convergys (Ogden, Utah) Cornerstone Research (Farmington, Utah) CR England Inc. (Salt Lake City, Utah) Data Mark (Salt Lake City, Utah) Davis & Bott CPA (Brigham City, Utah) Davis Behavioral Health (Kaysville, Utah) Davis County Corp. (Farmington, Utah) Davis County Health (Farmington, Utah) Deer Valley Lodging (Park City, Utah) Deseret Book (Salt Lake City, Utah) DFG (Ogden, Utah) Discover Financial Services (W. Valley City, Utah) Dixie State College (St. George, , Utah) Edge Products (Ogden, Utah) Eimco Water Technologies (Salt Lake City, Utah) Eli Lilly & Co. (Salt Lake City, Utah) Elkay (Ogden, Utah) Enable Industries (Ogden, Utah) Encover (Sandy, Utah) England Logistics (Salt Lake City, Utah) England Logistics (Salt Lake City, Utah) Enterprise Car Rental (Salt Lake City, Utah) ESOEN (Taco Bell) (Salt Lake City, Utah) Evans & Sutherland (Salt Lake City, Utah) Fairchild Semiconductor (W. Jordan, Utah) Family Connection Center (Clearfield, Utah) FBI (Salt Lake City, Utah) FedEx Ground (North Salt Lake, Utah) Fidelity (Salt Lake City, Utah) First National Bank (Layton, Utah) Forthgear (Kaysville, Utah) Fresenius Medical (Ogden, Utah) Frito Lay (Salt Lake City, Utah) Futura Industries (Clearfield, Utah) Gem Buildings (Brigham City, Utah) Golden West Credit Union (Ogden, Utah) Gossner Cheeze (Logan, Utah) Grand America Hotel (Salt Lake City, Utah) Grant Victor (Kaysville, Utah) GraybaR (Salt Lake City, Utah) Graymont (Salt Lake City, Utah) Great Salt Lake Minerals (Little Mountain, Utah) Greenlight Group (Salt Lake City, Utah) Griffin Hill (Orem, Utah) GSC Foundries (Ogden, Utah) H C Brill Co. (Pleasantview, Utah) HAFB 75th Force Support Squadron (HAFB, Utah) Hanjin Shipping (Salt Lake City, Utah)

Harman International (Sandy, Utah) Haynie & Company, CPA (Salt Lake City, Utah) Health South (Sandy, Utah) Hexcel (Salt Lake City, Utah) Hill Air Force Base - Contracting Office (Layton, Utah) Hill Air Force Base (Layton, Utah) Hill Air Force Base - Supply Chain Mgt. Wing (Layton, Utah) HK Systems (Salt Lake City, Utah) Holcim (Croyden, Utah) Holly Refinery (Woods Cross, Utah) Honeywell (Freeport Center, Utah) Huber Erickson Bowman, CPA (Salt Lake City, Utah) Hughes General Contractors (North Salt Lake, Utah) Huish Distributing (Salt Lake City, Utah) i365 (formerly Evault) (Salt Lake City, Utah) Icon Health & Fitness (Logan, Utah) Icon Health & Fitness (Ogden, Utah) Ikano Communications (Salt Lake City, Utah) IM Flash (Lehi, Utah) Ingeo (Logan, Utah) Ingeo (Logan, Utah) Integra Telecom (Salt Lake City, Utah) IntelliServ (Provo, Utah) Interior Solutions (Salt Lake City, Utah) Intermountain Health Care Administrative offices (Salt Lake City, Utah) Intermountain Logan Regional Hospital (Logan, Utah) Intermountain Valley View Med. Center (Cedar City, Utah) International Rescue Mission (Salt Lake City, Utah) Interwest Construction (North Salt Lake, Utah) Iomega (Roy, Utah) JC Penney Support Center (Spanish Fork, Utah) Jones, Waldo, Holbrook, McDonough (Salt Lake City, Utah) Juniper Systems (Logan, Utah) Ken Garff Automotive (Salt Lake City, Utah) Keystone Recruiting (Layton, Utah) Kimberly Clark (Ogden, Utah) Kmart (Salt Lake City, Utah) Kohl's Dept. Store (Layton, Utah) Kroeger Dairy (Layton, Utah) KTVX Channel 4 (Salt Lake City, Utah) L-3 Communications (Salt Lake City, Utah) Lagoon Corp (Farmington, Utah) Lake City Trucks (Salt Lake City, Utah) Lakeview Hospital (Bountiful, Utah) Layton City Corp. (Layton, Utah)

Table A.2 (continued)


35

Layton Construction Co. (Salt Lake City, Utah) Lazyboy (Tremonton, Utah) LDS Church Information Communications Dept. (Salt Lake City, Utah) LeGrand Johnson Construction (Logan, Utah) Levy Home Entertainment (Freeport Center, Utah) Lifetime Products (Freeport Center, Utah) Lindqust Mortuaries (Ogden, Utah) Lofthouse Foods (Ogden, Utah) Logistic Specialties (Farmington, Utah) Macys (Salt Lake City, Utah) Malaleuca (Idaho Falls, Idaho) Malt-O-Meal (Tremonton, Utah) Mariott Hotel (Ogden, Utah) Maurices (Ogden, Utah) MBS Busines Systerms / Shred Masters (Ogen, Utah) Mckay Dee Hospital (Ogden, Utah) Medicity (Salt Lake City, Utah) Mediconnect Global (So. Jordan, Utah) Medifit (Salt Lake City, Utah) Megaplex Theatres (Sandy, Utah) Merit Medical (Salt Lake City, Utah) Midtown Clinic (Ogden, Utah) Mineral Resource International (MRI) (Ogden, Utah) Moog Inc. (Salt Lake City, Utah) Morinda (tahitian Noni) (Orem, Utah) Murdock Chevrolet (Woods Cross, Utah) Myriad Genetics (Salt Lake City, Utah) NACT (Provo, Utah) Nelson Laboratories (Salt Lake City, Utah) New York Life Ins. Co. (Ogden, Utah) Neways (Springville, Utah) Northrop Gruman (Clearfield, Utah) Novell (Provo, Utah) Nucor Building Systems (Brigham City, Utah) Nucor Steel Plant (Plymouth, Utah) Nuskin (Provo, Utah) Nutraceutical (Ogden, Utah) N-Vision (Layton, Utah) OC Tanner (Salt Lake City, Utah) O'Currance Teleservices (Salt Lake City, Utah) Ogden Chamber of Commerce (Ogden, Utah) Ogden City Corp. (Ogden, Utah) Ogden Clinic (Ogden, Utah) Okland Construction Co. (Salt Lake City, Utah) Omniture (Orem, Utah) ON Semiconductor (Pocatello, Idaho) Oracle (Sandy, Utah)

Orbit (Promold/Hydro rain/Fluid Studio) (North Salt Lake, Utah) Paradigm Business Solutions (Draper, Utah) Parker (Salt Lake City, Utah) Petersen Inc. (Ogden, Utah) Pioneer Adult Rehab. Center (PARC) (Clearfield, Utah) Praxair (Salt Lake City, Utah) Primary Childrens Hospital (Salt Lake City, Utah) Professional Education Institute (Salt Lake City, Utah) Project Engineering Consultants (West Jordan, Utah) Prosper Learning Center (Provo, Utah) Quartzdyne (Salt Lake City, Utah) Questar (Salt Lake City, Utah) R & O Construction (Ogden, Utah) R C Willey (Salt Lake City, Utah) Regence Blue Cross (Salt Lake City, Utah) Reno A & E (Reno, Nevada) Rio Tinto (Salt Lake City, Utah) Rockwell Collins (Salt Lake City, Utah) Rocky Mountain Powerq (Salt Lake City, Utah) Roy City Corp. (Roy, Utah) SabiOso (Clearfield, Utah) Salt Lake City Corp. (Salt Lake City, Utah) Salt Lake City Police Dept. (Salt Lake City, Utah) Salt Lake County Corp. (Salt Lake City, Utah) Sam's Club (Layton, Utah) Sandy Regional Health Care (Sandy, Utah) Sarcos (Salt Lake City, Utah) Schreiber Foods (Smithfield, Utah) Sears Holdings (Kmart Region) (Salt Lake City, Utah) Sears/ Kmart (Ogden, Utah) Shaw Naptech (Clearfield, Utah) Sinclair Oil Co. (Salt Lake City, Utah) Sky West Airlines (Salt Lake City, Utah) Smiths Food & Drug (Kroeger) (Layton, Utah) Sorenson Development (Salt Lake City, Utah) South Davis Community Hospital (Salt Lake City, Utah) Southern Classic Foods (Ogden, Utah) Southern Utah University (Cedar City, Utah) Sovereign Financial (Salt Lake City, Utah) Spillman Technologies (Salt Lake City, Utah) St. Marks Hospital (Salt Lake City, Utah) Staker Parson (Ogden, Utah) Standard Examiner (Ogden, Utah) State Criminal Justice Division (Draper, Utah) State of Utah (Workforce Services) (Salt Lake City, Utah) State of Utah Nat. Res. (Oil, Gas, Water) (Salt Lake City, Utah)



36

State of Utah (DCFS, Juvenile Ct, & Disa.) (Salt Lake City, Utah) State of Utah (Human Services) (Salt Lake City, Utah) State of Utah (Transportation) (Salt Lake City, Utah) State of Utah Corrections (Salt Lake City, Utah) State of Utah Dept. of Health (Salt Lake City, Utah) State of Utah Dept. of Tech Services (Salt Lake City, Utah) State of Utah Juvenile Justice Youth Services (Salt Lake City, Utah) State of Utah Natural Resources (Salt Lake City, Utah) State of Utah Public Safety - Highway Patrol (Salt Lake City, Utah) Superior Air Handling (Clearfield, Utah) Target Stores (Layton, Utah) TCR Composites (Ogden, Utah) Teleperformance (Clearfield, Utah) The Buckner Company (Salt Lake City, Utah) The Summit Group (Salt Lake City, Utah) Theradoc (Salt Lake City, Utah) Thermo Fisher Scientific (Logan, Utah) Thomasarts (Farmington, Utah) Top Ten Reviews (Ogden, Utah) Ultradent (Salt Lake City, Utah) Union Pacific Railroad (Campus Visit) (Salt Lake City, Utah) Union Pacific Railroad (Salt Lake City, Utah) Union Telephone (Mountain View, Wyo.) United Way of Utah County (Provo, Utah) University of Utah (Salt Lake City, Utah) UPS (Outside of Salt Lake County) (Ogden, Utah) US Food Service (Clearfield, Utah) US Forest Service (Ogden, Utah) US Postal Service (Salt Lake City, Utah) US Secret Service (Salt Lake City, Utah) Usana (Salt Lake City, Utah) USIS (Layton, Utah) USTAR (WSU) (Ogden, Utah) UTA (Ogden, Utah) Utah Retirement Systems (Salt Lake City, Utah) Utah State University (Logan, Utah) Vector Marketing Groiup (, ) Veizon (W. Valley City, Utah) Verizon (West Valley City, Utah) Veterans Administration Hospital (Salt Lake City, Utah) Vulcraft (Brigham City, Utah) W. Bountiful City Corp. (West Bountiful, Utah)

Walmart Distribution Center (Corinne, Utah) Wasatch Peak Physical Therapy (Layton, Utah) Watson Pharmaceuticals (Salt Lake City, Utah) Weber Basin Water District (Layton, Utah) Weber State University - Davis Campus (Layton, Utah) Weber State University - Training & Learning Center (Layton, Utah) Wells Fargo Bank (Salt Lake City, Utah) Wells Fargo Bank, Norther Utah Area (Ogden, Utah) Wells Fargo Financial (Ogden, Utah) West Liberty Foods (Tremonton, Utah) Westech (Salt Lake City, Utah) Western Electric Coordinating Council (Salt Lake City, Utah) Western Zirconium (Ogden, Utah) Westhost (Providence, Utah) Williams International (Ogden, Utah) Wolf Creek (Eden, Utah) Xango (Lehi, Utah) Xpedx (Salt Lake City, Utah) YESCO (Ogden, Utah) Your Community Connection (Ogden, Utah) Zero Corp. (North Salt Lake, Utah) Zions Bank (Operations & Specialties) (Salt Lake City, Utah) Zions Bank (Salt Lake City, Utah) Zions Bank Branches (SLC to Logan, Utah)



37

UNIVERSITY/COLLEGE VISIT DATE NUMBER OF CONTACTS BYU Career Fair 9/30/09 30 BYU Tech Fair 10/7/09 23 U of U Career Fair 10/7/09 12 Ogden/Weber Chamber Expo 10/8/09 31 USU Tech Fair 10/8/09 19 Salt Lake Community College 10/13/09 17 Career Fair WSU Bus. & Industry night 10/14/09 17 DATC Career Fair 10/22/09 32 WSU Vendor Fair 10/27/09 24 Salt Lake Chamber Expo 10/27/09 19 WSU Health Fair 11/3/09 13 Biz Net Fair 11/12/09 14 WSU Construction Mgt. Fair 1/20/10 13 BYU Tech Fair 1/21/10 30 UVU Career Fair 1/26/10 30 BYU Career Fair 1/27/10 38 U of U Career Fair 2/9/10 31 WSU Career Fair 2/10/10 60 USU Career Fair 3/3/10 18 UVU Job Fair 3/12/10 22 WSU Criminal Justice Fair 3/26/10 28 Salt Lake Community College 4/6/10 21 Job Fair UVU Community Job Fair 4/14/10 19 Davis Chamber Expo 4/22/10 13 Biz to Biz Fair 5/6/10 12 Table A.3. Visits by WSU Career Services to other university/college career fairs (2009-2010 academic year) as well as employer contacts during WSU events.


38

OTHER UNIVERSITY RECRUITING VISITS BYU Idaho 1/14/10 Southern Utah University 5/17/10 Dixie State College 5/18/10 VISITS TO OUT OF STATE COMPANIES Melaleuca, Idaho Falls, ID 1/14/10 AMI Semi Conductor, Pocatello, ID 1/14/10 Reno Agriculture and 5/28/09 Electronics CORPORATE TOURS Union Pacific Railroad 11/18/09 Coordinated with other Universities. 20 people attended ARUP Lab 1/12/10 13 people attended SLC OSHA Lab 4/9/10 Coordinated with Ed. Walker in the Department of chemistry. 9 faculty and students attended. Table A.4. Other recruiting visits (2009-2010 academic year).


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APPENDIX B WSU CareerConnect© Data (Jobs Posted, Etc.)

WSU CareerConnect© is an online tool used to connect Weber State students and alumni to potential employers and job opportunities. Students can publish their resumes online, view job announcements, and search a database of information on thousands of employers. The system is also used to announce and manage upcoming recruiting events (employer info sessions, career fairs, etc.).


40

Figure B.1. Screenshot of job search results on the WSU CareerConnect© system.

Metric Total Jobs Posted Posted directly onto CareerConnect© System 11,254

Posted through Rocky Mtn. Career Consortium© 730

Student Activity

Total registered on system (as of 5/25/2010) 10,328 System logins 88,927 Documents uploaded 5,660 Resume referrals 13,096

Employer Contact Activity

Total registered on system (as of 5/25/2010) 4,794 System logins 21,940 Registered for career events through system 964

Table B.1. Summary statistics for the WSU CareerConnect© System (Date Range: 1/1/2005 to 5/26/2010).


41

Figure B.2. Summary of jobs posted by Career Services (1/1/2005 to 5/26/2010). Number of unique employers with jobs posted = 2,520.

Figure B.3. Student logging onto to the CareerConnect system by month (2008-2010)

732965%

118811%

201618%

5575%

1641%

Full-‐time

Part-‐time (on-‐campus/workstudy)

Part-‐time (off-‐campus)

Temporary/Seasonal

Other ntotal = 11,254

1801 1778

2289

3331

2689

2344

1618

1906

3132

2187

1818

2221

0

500

1000

1500

2000

2500

3000

3500

May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr


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APPENDIX C Annual Survey of Graduates (Executive Summary)

The WSU Graduation Survey represents a collaborative effort between WSU Career Services and the WSU Alumni Center in collecting and compiling information on recent graduates. It is designed as a tool to assist faculty and administration in planning curriculum and advising students. The information is collected at the time of graduation using an electronic survey. In some cases the information has been supplemented with data collected by the academic departments during exit interviews. Full survey results are available from the WSU Career Center.


43

Employment

Employed Full-Time (as of survey): 65% (3337/5101) Working in Employment Related to Major: 74% (3260/4422)

Employed in Utah (as of survey): 92% (2091/2261) Masters:

Average Salary (full-time only) Bachelors: Associates:

$53,360 (n=90) $39,311 (n=1272) $40,375 (n=245)

Education Plans

Plan to Immediately Continue Education: 46% (2487/5375) Applied to a Graduate Program (as of survey): 33% (832/2485)

Applicants Accepted (as of survey): 33% (277/832) Table C.1. WSU graduates at a glance (2005-2009).

Figure C.1. Report full-time salaries for WSU graduates (2005-2009; combined WSU majors and degrees).


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Figure C.2. Increasing response rate for the WSU Graduate Survey (2005-2009).

0

200

400

600

800

1000

1200

1400

1600

1800

2005-‐2006 2006-‐2007 2007-‐2008 2008-‐2009

11961294

1472

1625

# Re

spon

dents

Survey Year


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APPENDIX D Career Services Organizational Chart


46

Figure D.1. Career Services organizational chart.


47

APPENDIX E 6-Column Planning Model

The following model is used by Career Services and the WSU Division of Student Affairs for strategic planning and establishing outcome measures.


48


49


50


51


52


53

APPENDIX F Career and Graduate School Fair Data

WSU Career Services organizes and sponsors a career fair for all majors each spring semester, a graduate school fair each fall (in collaboration with the WSU graduate council and other universities in the state), and specialized career fairs for education, health professions, and criminal justice (in collaboration with the academic colleges. These events provide students, alumni, and members of the community with the opportunity to interface directly with recruiters from a broad variety of companies and graduate school programs.


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Fair Organizations Participating WSU Students Attending n count avg/yr n count avg/yr

WSU Career Fair 5 512 102 2 2052 1026 Utah Graduate Schools Fair 3 249 83 2 738 369

Utah Teacher Recruiting Fair 5 540 108 5 495 99

Health Professions Fair 5 110 22 - - - Other Fairs 2 25 13 - - - Table F.1. Summary statistics for WSU Career Fairs (2005-2010).

Figure F.1. WSU Career Fair attendees logged by time block (Spring, 2009).

Figure F.2 (next 6 pages). Lists of companies attending WSU Career Fairs (2005-2010).

020406080

100120140160

150132 122

159137

10490 94

61 53

19# Attend

ees

Time Block (Start)


55


56


57


58


59


60


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Total Respondents: 56 Question 1: Were you greeted appropriately and given adequate assistance upon arrival? Yes 54 (96%) No 2 (4%) Question 2: Did you have sufficient time to visit with students? Yes 52 (93%) No 4 (7%) Question 3: WSU has traditionally held only a Spring Fair. Would you support a Fall Fair as well, and/or support both? Favor Spring 23 (70%) Favor Fall 2 (6%) Favor Both 8 (24%) Question 4: Does this date meet your recruiting needs? Yes 52 (93%) No 4 (7%) Question 5: Please rate WSU students regarding preparedness, appearance/dress and professionalism (1=worst, 10=best). Avg. Rating 7.2/10 Question 6: How would you rate the WSU Career Fair as compared to other fairs you have attended (1=worst, 10=best)? Avg. Rating 7.8/10 Question 7: Please rate our notification, information, registration and follow-up information (1=worst, 10=best)? Avg. Rating 8.7/10 Figure F.2. Employer survey results for the Spring, 2010 WSU Career Fair.


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r? Organized Lots of room for displays, wide aisles, well organized overall Help with setup, information and assistance needed throughout the day - GREAT JOB!! The interactive students Amount of employers. Other job fairs have had lower turnout of employers. Coach Mac and the Employer Info Session We liked the set-up. It kept the flow of students going. Organization. Easy in/out Meeting great students Booth location The advertising and the number of people who attended Attentive staff and volunteers Good atmosphere for the event (facilities) Large display area, assistance with materials The drop off service was wonderful! Wow! Great response, lots of students. Tech Sales students I love how organized it was. I also really appreciated the short info session at breakfast. Great support for set-up, take down and volunteers were great! How prepared, layout Experienced students with working background Location, spacious area, student hosts Seemed to have students to visit with at a steady pace The set-up and attendance number Very well arranged. Good hospitality. Open feel, bright and friendly help Interacting with career services and staff and making connections with students The friendliness of everyone Helpful, friendly staff Good lunch choices. Listens to our needs. Volunteers are extremely helpful. I sincerely

appreciate them. The students and time frame Room set-up (open) and lunch Lots of activity. No down time. Everything was well placed, you guys were extremely accommodating. First Class Job! Great environment. Very friendly. Food at lunch Organized. Large range of potential employees. High volume of qualified students Great Service Tech Sales program is great for us. Student help was great!

Table F.2. (continued)


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Everyone seemed to already know about my company based on professor referrals Amount of Tech Sales grads Student turn out Very Professional The attendance/Business professions Lots of interaction with students Good sales applicants Very clean and organized appearance. Loved the drop off for equipment! Good People, Love WSU! The assistants were a wonderful help and very pleasant. Professional environment I just wanted to give you a thumbs up. Things went very smoothly and I thought it was

well done. When I catch my breath I want to follow up with the interview on campus program as well. Thanks again!

To make the WSU Career Fair more beneficial to students and employers, what can be changed, added, or discontinued?

List of Participants: Add to each company name a list of the majors they are looking to hire, then arrange list by majors. Employers hiring could be listed multiple times, if needed. Allows students to target the right employers.

Lunch: we had to elbow our way among students and listen to their crude talk. Shortened hours: Good, really maximized our time. Signs: Could use better campus signage directing to right parking (despite was emailed twice). I had to move from W-8

Mix up the exhibitors. Not all medical or Business together. Excellent fair, thank you More professional student counseling I thought the fair was very well done and I was impressed with the attendance. Thank

you. I have four resumes that I will interview from. On average, I will collect 7-10. Past years

at Weber have been better. I think the presentation for employers was too long. There was a lot of unnecessary

information given. A shorter presentation would be more beneficial. I have been disappointed in the turnout from past fairs, but am impressed this year.

Much better! Easier way to pay on line. Thanks! We would really appreciate a technical fair, but other than this suggestion you have done

a stellar job! Thank You! Some students said they didn't know it was today and were unprepared. This is working well More separation of professional and intern positions. Maybe a job fair specific to

internships would be helpful. I think it's successful. Possibly add the majors of interest to the signs.

Table F.2. (continued)


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Incomparrison to BYU, the weber students were less prepared to talk to employers. Perhaps they need to do more research about the companies they plan to talk to. The dress code should be business attire. It puts them in a more elite category when they look the part.

Discontinue students being required to attend for class credit ~ Wast of time. More tables for breakfast. Produce a short video in place of the live presentation. Arrange booths by majors (business, engineering, Nursing/Health) Lets students focus on booths that match what they are looking .

I would recommend 2 fairs and lower the price for more attendance and opportunity for students.

Parking I can't think of anything You are doing a great job! Please inform students that in the worst economic downturn they need to look and act

their best. The fair is always very well done. I cannot think of any change. Lecture from President and Director should be eliminated All the volunteers "offered" to help, but when I asked for things (water, 10 copies, picking

up some lunch for me) they were confused or put out. Just give more direction/training. Generally speaking, career fair was good, and always

has been and we will be back. Great job as always! As always this is a good career fair. I like attending the event over at the events center

also. Table F.2 (continued)


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APPENDIX G Direct Services Data

WSU Career Services provides a broad variety of individualized services to students including career counseling, employment advising, resume review, mock interviews, graduate school advising, and an employment file service. These services are provided in the main Career Services office as well as in satellite offices in the College of Applied Science and Technology, College of Science, and Goddard School of Business, and at the Davis Campus. In addition, many employers visit WSU Career Services each year to interview students on campus or to present information sessions.


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Figure G.1. Direct services provided to students by type (Sept 2009 - Apr 2010; 1958 total student sessions were electronically logged). Classes, seminars, and services provided at satellite locations are not included in these calculations.

ABF Freight Academics West Charter Schools BJ Services Box Elder School District Canyons School District CED Cintas Davis School District Granite School District Heritage Financial Hill Air Force Base Jordan School District LDS Church Mass Mutual

Morgan School District New York Life Northwestern Mutual Ogden School District Paychex Peace Corps Questar Randolph Air Force Base Senator Hatch Southwestern Sherwin-Williams Weber School District Victaulic Zions Bank

Table G.1. Organizations interviewing students in the WSU Career Center, 2008-2010 (n= 28). Many of these organizations recruited multiple times.

16%

10%

10%

26%

7%

8%

16%7%

Career Intake

Career Test Intepretation

Career Counseling

Careeer Library

Mock Interview

Credential File

Recruiter Interview

Resume Review


67

Aerotek Arrowpoint Solutions ARUP Laboratories Border Patrol Bureau of Alcohol, Tobacco & Firearms Drug Enforcement Agency Federal Bureau of Investigation Hill Air Force Base Homeland Security Immigrations and Customs Enforcement Agency IRS Criminal Investigations Division

Kelly Services LDS Church Employment Manpower Peace Corps Resource MFG SOS Staffing Solutions Southwestern Spherion Transportation Security Administration Vital Signs

Table G.2. Organizations conducting or participating in formal information sessions for students on the WSU campus (2008-2010). These sessions were attended by a total of 250+ students.


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APPENDIX H Career Services Website

WSU Career Services provides a broad variety of individualized services to students including career counseling, employment advising, resume review, mock interviews, graduate school advising, and an employment file service. These services are provided in the main Career Services office as well as in satellite offices in the College of Applied Science and Technology, College of Science, and Goddard School of Business, and at the Davis Campus. In addition, many employers visit WSU Career Services each year to interview students on campus or to present information sessions.


69

Figure H.1. Screenshot of the WSU Career Services website (new site launched in December, 2009).


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Metic Value Total # of site visits 15,267 Avg. site visits/day 318 Avg. pages viewed/visit 2.59 Average time on site/visit 1 min: 55 sec % new visits 59.5%

Traffic sources

Direct traffic 51.2% Referral from weber.edu 38.8% Google 6.4% Bing 1.0% Other 2.6%

Table H.1. Analytics for the Career Services Website (6 month period from 1/1/2010 to 5/28/2010).