WebEOC Boundless Collaboration WebEOC ® Crisis Information Management Software (CIMS) John O’Dell CTO

WebEOCBoundless Collaboration

WebEOC®

Crisis Information Management Software

(CIMS)

John O’DellCTO


About ESi

• 1996 Technology Spin-out from Westinghouse Savannah River Company under program sponsored by US Dept of Energy.

• Products and Services are Public Safety and Emergency Management focused

• Based in Augusta, Georgia (USA) with Regional Offices throughout the U.S.

• International representation via select industry partners


ESi Products

• Crisis Information Management Software• Business Continuity Software• Fusion Software• Computer Aided Dispatch Software


ESi Services

• Professional Services– Project Management

– Product Implementation

– Emergency Onsite Support Services during actual incident

– Custom Software Development

– Training & Certification Programs• Onsite Training

• ESi University located in Atlanta, GA

• eLearning

– Exercise Design, Delivery & Evaluation

– EOC Design

– Information Management Display Systems

– Systems Integration (e.g., notification systems, traffic cameras, GIS, etc.)


What is Crisis Information Management Software (CIMS)

• Software found in emergency operation centers [that] supports the management of crisis information and the corresponding response by public safety agencies

• What should it do?

Source: U.S. Department of Justice / Office of Justice Programs and National Institute of Justice October 2002 CIMS Feature Comparison Report

• Be Affordable

• Be User Friendly

• Be Easy to Maintain

• Be Easy to Tailor to local agency conditions & policies

• Comply with ICS / ESF

• Integrate with other Systems

• Integrate Public Health into Emergency Management

• Operate in variety of networks

• Wide range of features

• Help Desk Support 24/7


How Does WebEOC Compare?

Requirement WebEOCAffordability Licensed Per Server, Unlimited Users

Ease of Use Basic Training in 5 Minutes; High Retention Rate

Maintenance Minimal IT/EM demands; Multiple Software Support Plans

Highly Configurable Can be Configured by Local WebEOC Administrator

ICS & ESF Includes IAP & Supports ESF; ICS/FEMA Form Suite

Integration Web Services API or ESiWebFUSION

Tie-in Public Health & Emergency Management

Supports Situational Awareness and COP for all response elements - EM, Public Health, others - at all levels (Federal, State, Local, Private)

Variety of Networks Any method that supports TCP/IP traffic via HTTP/HTTPS. Hosted, Hybrid, Local; Classified or Unclassified

Features Wide range of features to meet the needs of diverse customer base…now and in the future.

Help Desk 24/7 Support for Emergencies, Special Events & Exercises. We want to know when Customers are activated!


Why Other Incident Management Systems Fail

• Difficult to Use– Require extensive and frequent training

• Lack Configurability– Software either can’t be customized, or if it can, requires

customization by Vendor.

• Inadequate Vendor Support• Initial / Recurring Cost

– Per seat & other third party licensing fees

• Solution Not Scalable


WebEOC

• Industry Leading CIMS

“Besides availability, technologies must operate with existing standards. For example, in Central America and most of the United States, WebEOC is the disaster management software of choice.” Wells explain[ed] that “any solution developed for use in these regions must be able to interoperate with this software.”

.

Source: Dr. Linton Wells, former Assistant Secretary of Defense for Command, Control, Communications, Computers and Intelligence and DoD CIO in the January 2009 edition of Signal Online


Typical WebEOC Architecture

• Three Tier Architecture– SQL Server Database

– IIS Web Server

– IE, Safari, Firefox

• WebEOC Application – Microsoft .NET

– SOA Aware (Web Services)

– XML Technology

• Business Logic– Microsoft C#

– .Net 2.0

– ASP.Net

`

DMZ

InternetBoundary

IntranetBoundary

Web ServerIIS 6.0

GIS Server- ESRI ArcGIS Server 9.2 - Map Service - Geocoding service- Oracle or SQL Server or Shape Files (for map data)

Remote Users Database Server

Microsoft SQL Server 2005/2008

(Active/Source Server)

ReplicationIP – LAN/WAN/VPN/NAT

Data Entry Positions

Redundant Servers

Fire

wall

SQL Connection

Double-Take

Web ServerIIS 6.0

Database ServerMicrosoft SQL Server 2005/

2008(Passive/Target Server)

Other GIS Applications (Optional)

Typical WebEOC Mapper Professional Deployment


Our ESi Customers

• Federal – DOA, DOD, DOE, DHHS, DHS, DOI, VA, EPA, NASA, NRC, Senate, GAO

• State– 34 States with more than 50 state-level agencies, DC & USVI

• Local – 50% of Tier I; 57% of Tier II UASI Regions– Over 400 “Licensees”, Tens of Thousands of Users

(cities, counties, fire depts, police depts, water authorities, hospitals, airports)

• Corporate– Banking, Education, Finance, Defense, Energy, Entertainment, Healthcare,

Insurance, Manufacturing, Telecommunications, Transportation,

• International– Australia, Canada, UK, New Zealand, Central America, Iraq, etc.

www.esi911.com / Clients


WebEOC “First to Market”

• WebEOC – First Web-enabled CIMS– First Site License– First COTS product

focused on “Users” with ease of use primary goal

– Recognized by IAEM for making Virtual EOC’s a reality.


WebEOC Products

• Core– WebEOC Professional– WebEOC Air– WebEOC ST– ESiWebFUSION

• Plug-ins– WebEOC Mapper Professional– WebEOC Resource Manager– WebEOC Team Manager– WebEOC for Hospitals

• Interfaces– EM Resource– EM Track– MIR3


WebEOC Features

• Real Time Situational Awareness & COP– Status Boards– Internal Messaging Plug-in– Chat (Informal Communication)

• Track Multiple Incidents and Events• Manage Actual and Exercise Events Simultaneously• Self Registration• Reporting• Simulation


WebEOC Features (Cont’d)

• Control Panel– Intuitive User Interface– Tailored to User Needs– Access / Read / Write to Status

Boards– Access Tools

• Chat, Checklists, Contacts, Messages

– Access Plug-ins• File Library, MapTac

– Access Links / URLs



• Unlimited Status Boards– Significant Events

– Road Closures

– Shelters

– Infrastructure

– Position Logs

– Media / Press Release

– SITREPS

– Mission / Task

• Board Wizard– Create Your Own!


Information Managementthe Old Fashion Way


Information ManagementThe WebEOC Way


What’s the Difference?


Information Management



• MapTac– Non-GIS Briefing Tool– Publish

• Maps

• Photos

• Dispersion Models

• Evacuation Routes



• Simulator– Import / Build / Edit

Simulations– Use for Training, Drills, &

Exercises– Play Back Archived

Events• Aids in After Action &

Post Event Analysis

• Replay for Initial or Recurring Training

– Use in Parallel with Real World Activities



• Checklists– Input Position Checklists– Main / Sub-Steps– Steps Easily Ordered /

Reordered– Mark as Complete,

Open, Previously Accomplished or Not Applicable

– Add / Display / Hide Remarks

– Employ E-Times


WebEOC Mapper Professional

• View live, dynamic, multi-user WebEOC board data on map

• Display data from multiple Status Boards

• Combine WebEOC data with other GIS data or services

• Build Status Boards with geocoding capability

• GeoRSS feeds


WebEOC Ease of Use

Control Panels can be tailored to individual users


WebEOC Security

• Application Security– ESi Programmers

Receive Training in Secure Code Development

– ESi Contracts with Aspect Security

• Code Level Reviews• Penetration Testing

– Passwords Hashed (SHA512) & Stored in Database

• Federal Government– DHS

• FEMA – DITSCAP– Classified System

• FEMA & TSA – NIST– Unclassified Systems

– US Army• Certificate of Networthiness,

October 2009


WebEOC Support

• www.WebEOC.com– User Forum to

Exchange Ideas– Knowledgebase– Download Updates– Share Boards– Feature Requests

• Support Portal– 24/7 Emergency

Support– 8x5 Routine Support– Check WO Status


WebEOC in Action

• WebEOC was used to manage these events:– 9/11 2001 City of Atlanta

– 2001 American Flt 587

– 2004 SELENDANG AYU

– 2004 & 2008 DNC

– 2005 London Bombing

– 2005 & 2009 Inauguration

– 2007 San Diego Wildfires

– 2008 – Hurricanes Gustav, Hanna, Ike

– 2009 H1N1 Pandemic


WebEOC Local Deployment – Onslow County, NC

– All County/Municipal Departments

– Local DOD/USCG Facilities

– All FDs, VFDs, EMS, and Police Stations/ NCSHP

– Hospital/ Healthcare Facilities

– Onslow County Schools

– NGOs / ARC/ SA / CitCorps

– Print and Broadcast Media

– Local Businesses and Citizenry


WebEOC Regional Deployments

• Federal Partners• Virginia DEM &

Maryland EMA• NCR Region

– City of Alexandria– Arlington County– District of Columbia– Fairfax County– Loudoun County– Montgomery County– Prince George County– Prince William County– AND all inclusive municipalities

• Other Regional Implementations

– Baltimore Metro Council– Mid-America Regional Council

(Kansas City area)– Southern California– Capital Area Council of

Governments -CAPCOG (Texas)

– Northeast Florida– South Florida

National Capital Region


WebEOC Nationwide Deployment – Transportation Security Administration

• Mandated as Agency’s IMS– Used for Situational

Awareness and to build a Common Operational Picture

– Office of Law Enforcement / Federal Air Marshal Service ConOps

– Used by Transportation Security Operations Center (TSOC) Watch Floor and the 450 airports TSA monitors

– Used to brief TSA and DHS Leadership

Certification and Accreditation completed and ATO granted April 30, 2006

SOURCE: Privacy Impact Assessment for the TSA Operations Center Incident Management System, July 7, 2008


WebEOC in Nuclear Industry

• Utilities use WebEOC for Crisis Management & Reporting– Counties within EPZ

– Affected State(s)

– US Nuclear Regulatory Commission

– FEMA

• Used by NRC & DOE HQs and DOE Tier 1 sites and National Labs

Source: IEMA Notice 22016589. Exelon employs WebEOC at all facilities for reporting and event monitoring. At its Illinios facilities, WebEOC serves as Nuclear Accident Reporting System (NARS) and is used to share information with US NRC, Illinois EMA, and other offsite agencies.

Bryon, IL (Exelon Nuclear)


Other EM-Related Products

• ESiWebFUSION™– Central Communications Hub

– Allows WebEOC Servers to communicate with other WebEOC Servers

– Store and Forward

• Enhancement over Dual Commit

– WebEOC Systems make outbound connections only (firewalls remain in place)

– Adapters or Interface to 3rd Party Systems

• ContinuityPlanner™– COOP/COG Planning Tool– Based on SunGard LDRPS– Templates to Build

• Response, Recovery, Crisis Management, COOP Plans

– Contains Plan Navigators™– Based on Federal Continuity

Directive 1 (FCD1)


CIMS Components

• Common elements of a CIMS– Event reporting (Significant Events, Section Logs, etc.)

– Request for Assistance/Mission Tasking

– Situation Reports

– Categorical (Shelter Management, Road/Bridges, Press Releases

– People Management

– Resource Management

– Notification Management

– Situational Awareness


Information Management the WebEOC Way

• Information is not erased and updated, new records are created

• Viewable from anywhere with proper network connectivity and permissions

• Able to see what information was available at the time decisions were made

• All the information pertaining to the event is in one location

• Create your own status boards, just like before• Seamlessly move information from one status board to

another


Benefits of a Crisis Information Management System

• Increases efficiency in collaboration • Enables faster response to a disaster or crisis• Enables better decisions based on bringing in

knowledge from the edges • Decreases disaster costs in lives and material• Improves daily operations• Provides flexible, user-configurable solutions• Provides a Common Operating Picture (COP)


Benefits of a Web-based Crisis Information Management System

• Users only require a device capable of running a web browser• Does not require client software installation and maintenance• “Real-Time” emergency information available to anyone on the

network (Intranet or Internet)• Same client software for other web hosted resources

(maps/GIS, plans/procedures, photos, weather, etc.)• Scalability• Lower cost• Uses the “Internet” concept for what it was designed for. Many

points of presence and alternate routing (“Fault Tolerance”).• For Users - Hardware and operating system independent

(Windows, Unix, MacOS, etc.)


Regional WebEOC Implementations

• National Capital Region (NCR)

• Mid-America Regional Council (MARC) Kansas City

• Southern California Region (City of Los Angeles and surrounding counties)

• State of South Carolina

• Florida - Northeast Region (Jacksonville area)

• Florida - Southeast Region (Miami, Fort Lauderdale, Broward County, etc.)

• Capital Area Council of Government (CAPCOG) Austin TX

• City of Baltimore and Surrounding Jurisdictions

• North Carolina


Regional Capabilities

• Regional Instance of WebEOC– Regional Boards– Regional Information

• Dual Commit– Push Information to others– Controlled Release of Information

• Resource Manager– Centralized Resource Database– User Defined Process for Requesting and Fulfilling

Resources– Remote Access


New Regional Capabilities

• Regionally Enable WebEOC. • ESiWebFusion

– Publish/Subscribe Methodology– API for Other Applications– Regional Boards/Regional Incidents– Regional Implementation of Resource Manager– Regional use of Chat and Messages


ESiWebFusion (New Collaboration Tool)

WebEOC WebEOCESiWebFUSION

DisconnectedUsers

3rd PartySystems


Subscription Boards

County WebEOC State WebEOC


Regional Communication


ESi Contact Information

The Demonstration

ESi823 Broad Street

Augusta, GA 30901www.ESi911.com

(706) 823-0911

Documents

WebEOC Boundless Collaboration WebEOC ® Crisis Information Management Software (CIMS) John O’Dell CTO