downloads.netlanguages.com · Web viewThis course is designed for people working in the tourism industry. English for International Tourism is available at two levels, Lower Intermediate

English for International Tourism – Premium

Tutors' Manual

1. Introduction

2. Assessment

3. Module outlines

4. Module-by-module guide

Net Languages S.L. - C.I.F. B61615142 – Insc. R.M. B. T. 30575 F. 0113Trafalgar 14, 08010 Barcelona – Tel. (+34) 932 687 146 – Fax (+34) 932 680 239

www.netlanguages.com – [email protected]

http://www.netlanguages.com/

Contents

1. Introduction...................................................................................................................3

2. Assessment....................................................................................................................4

3. Module outlines.............................................................................................................5

English for International Tourism – Lower Intermediate (B1).....................................................5

English for International Tourism – Upper Intermediate (B2).....................................................8

4. Module guide for tutors................................................................................................11

English for International Tourism (Lower Intermediate)...........................................................11

Speaking Tutorial 1 (Section 2. Giving information).................................................13

Writing Tutorial 1 (Section 3. Talking about local features).....................................14

Speaking Tutorial 2 (Section 4. Describing places)...................................................14

Writing Tutorial 2 (Section 5. Giving tour information)............................................15

English for International Tourism (Upper Intermediate)...........................................................16

Writing Tutorial 1 (Section 2. Giving information)....................................................18

Speaking Tutorial 1 ( Section 3. Explaining local culture )........................................18

Writing Tutorial 2 (Section 4. Dealing with problems)..............................................19

Speaking Tutorial 2 (Section 5. Making a presentation)...........................................20




1. Introduction

This course is designed for people working in the tourism industry. English for International Tourism is available at two levels, Lower Intermediate (B1) and Upper Intermediate (B2). Similar contexts are covered at both levels; however, complexity and range of language is increased at the Upper Intermediate level.

Each module is organised in sections, each section focusing on common functions found within different sectors of the tourism industry; for example, giving information, responding to questions, making arrangements, dealing with problems, etc. Sections are also based on different contexts; for example, tourist information, tour guidelines, making a presentation of a tourist activity, etc. Each of these contexts implies a specific vocabulary and language area. Alongside focus on vocabulary, common expressions and grammar, learners receive practice in listening, pronunciation, speaking and writing (2 speaking tutorials and 2 writing tutorials).

Each module is divided into six sections, a final test and a feedback section. Each section has a clear context and focuses on skills practice, vocabulary, grammar and pronunciation.

The total time tutors should spend on conducting and marking tutorials per module is 1 hour 30 minutes. This corresponds to 15 minutes on each writing tutorial and 30 minutes on each speaking tutorial (20-minute conversation).

In addition to the tutorials, the students will find a ten-item test at the end of each section (a total of six tests of this type). There is also a longer, more complete test at the end of the module (Final test).




2. Assessment

Assessment of a student's progress on the English for Tourism – Premium modules is as follows:

Module tests and tutorials

Marks

Section 1 test 10Section 2 test 10Section 3 test 10Section 4 test 10Section 5 test 10Section 6 test 10Final test 40Tutorials 60 (10 marks for each writing

tutorial and 20 marks for each speaking tutorial)

Total 160

Students need to score at least 60% (96/160) to pass the module.

Marks should be awarded in the tutorials based on the students’ ability to communicate effectively at level B1 or B2 to complete the objectives of the tutorial. Remember that 6 out of 10 is a pass for the writing tutorials and 12 out of 20 is a pass for the speaking tutorials.

Written feedback and a mark both on the writing tutorials and on the speaking tutorials should be sent to the student by mail on the platform. The mark should also be inputted to the platform so that the marks display correctly for students and course administrators.




3. Module outlines

English for International Tourism – Lower Intermediate (B1)Section Functions and skills Language1. Welcoming

SummaryRevise vocabulary and polite expressions. Watch videos of different situations and practise language of welcoming, greetings and exchanging basic information.

Functions● Understand conversations in different situations● Greet people and exchange information● Understand colloquial ways of asking for things● Understand and respond to questions● Respond to questions politely● Listen and write names that are spelt for you

Listening● Video: Hotel reception, airport bus ticket stand● Questions and answers● Listen and write names that are spelt out

Vocabulary● Information places: sign, brochure, information stand, ...● Hotels: to sign, third floor, lift, ..● Airports: airport, one way, return, ...● Tourist information: map, metro, taxi, information brochure, ...

Grammar● Learn different ways of asking questions● Polite questions

2. Giving information

SummaryStudy vocabulary of people and things in a city. Watch a video and practise answering questions and giving directions. Then, speak about your work and give directions to places where you live.

Functions● Understand a visitor's request● Give information and explanations● Give directions to places in a city● Say when you don't understand something● Respond to questions appropriately● Speak about your work and what you do

Listening● Video: Tourist information office● Listen and understand questions

Speaking● Speak about your work● Give directions to places where you live

Vocabulary● People: conductor, crew, driver, ...● Things in a city: a corner, a building, an intersection, ...● Giving directions: keep going, turn left, ...

Grammar● Short answers to questions● Language of giving directions




Section Functions and skills Language3. Talking about local features

SummaryPractise listening to explanations and descriptions of local features and culture. Study useful words and phrases, word order, making recommendations and using active and passive verb forms. Then write about a local feature or event.

Functions● Talk about features and culture where you live● Describe places and talk about why they are significant● Talk about historical events● Make recommendations● Describe cultural events

Listening● Explanations about local features and culture

Writing● Write about a local feature or event

Vocabulary● Local features: narrow, iron, cobblestone, ...● Useful nouns: movement, trend, development, ...

Grammar● Make recommendations: it's worth ..., If I were you ... , You mustn't miss ...● Active vs. passive verb forms

4. Describing places

SummaryPractise essential vocabulary for describing places and landmarks, and study short descriptions, focusing on verb forms and pronunciation. Then speak about progress on the course and describe a local landmark.

Functions● Describe and talk about buildings and monuments● Talk about progress on the course and ask for clarification

Reading● Famous landmarks: Website texts

Speaking● Talk about progress on the course and describe a local landmark● Vowel sounds

Vocabulary● Places: site, resort, village, ...● Buildings and constructions: city hall, castle, church, ...● Religious places: mosque, church, cathedral, ...

Grammar● Different verb forms: active and passive, present and past




Section Functions and skills Language5. Giving tour information

SummaryPractise describing obligations and giving recommendations, and being polite. Study language in tour information and practise answering questions about a walking tour. Then write about a dialogue.

Functions● Say what is allowed and not allowed● Make recommendations● Give instructions politely● Read and understand written rules and instructions● Give longer answers to questions, including necessary information about a tour

Reading● Tour information brochure: Walking tours● Understand the meaning of expressions in context

Listening ● Listen and understand the gist of answers

Writing ● Write a dialogue between a tourist and a guide

Vocabulary● Tours: available, refreshments, refund, ...● Adjectives: comfortable, chilly, available, ...

Grammar● Express obligations and recommendation: must, mustn't, have to, don't have to, should, shouldn't, can, are (not) allowed to● Language of signs: keep out, out of order, ...● Polite forms● Questions and short answers

6. Describing tourist activities

SummaryPractise saying and understanding dates and numbers, study useful vocabulary to describe and talk about activities and attractions to use when making a recommendation.

Functions● Say and understand dates and numbers● Read and understand tour information● Describe different tourist activities● Talk about arrangements and conditions ● Make recommendations about things to do and tourist activities

Reading● Brochures: Tourist activities and attractions

Listening ● Listen and understand dates, times and numbers ● Listen and understand the gist of answers

Vocabulary● Dates, times and numbers● Transport: coach, cable car, shuttle bus, ...● Brochure key words: views, hiking, four-wheel drive, ...● Adjectives: amazing, exotic, ideal, ...● Adjective/noun combinations

Grammar● Make recommendations● Written conventions of dates and times




English for International Tourism – Upper Intermediate (B2)




Section Functions and skills Language1. Welcoming

SummaryPractise greeting and giving information, watch a video and then practise small talk and making recommendations.

Functions● Welcome and greet people● Give instructions and information about a tour in an engaging way● Make small talk and friendly chat● Talk about yourself and ask about others

Listening● Video: Starting a walking tour

Speaking● Signposting when giving instructions: First of all, before we begin, ...● Using question tags to engage listeners● Ask questions to show interest

Vocabulary● Tourism: itinerary, schedule, accommodation, ...

Grammar● Question tags● Review: Making recommendations: should, mustn't miss, really worth visiting, ...

2. Giving information

SummaryStudy money vocabulary, watch a video of someone giving information, practise ways of saying that you understand, of clarifying and offering help, and practise colloquial language. Then write an email explaining about your work.

Functions● Explain and give information about tax free shopping● Say when you understand or don't understand what is said● Offer to help or explain

Listening● Video: Giving information● Understand questions and requests

Speaking● Ask for clarification● Give appropriate answers to questions

Writing● Write an email explaining about your work

Vocabulary● Money: refund, discount, receipt, ...● Travel money: prepaid, deposit, budget, ...

Grammar● Colloquial language: just wondering, of some kind, how come, ...● Word order

3. Explaining local culture Functions● Welcome and greet people● Talk about greeting conventions in different

Vocabulary● Greetings and actions: kiss, hug, bow, ...● Parts of the body: palm, thumb, waist, ...







4. Module guide for tutors

English for International Tourism (Lower Intermediate)

Contents:This module covers the following content:

1. WelcomingRevise vocabulary and polite expressions. Watch videos of different situations and practise language of welcoming, greetings and exchanging basic information.

Vocabulary: Information (sign, brochure, information stand, ...) Different situations: Introducing and recognising different functions and functional

language Vocabulary: (Hotel reception, floor, lift, ...) Videos: Different situations Different ways of asking questions Questions and answers Being polite (1) Practise listening: Spelling names Test 1

2. Giving informationStudy vocabulary of people and things in a city. Watch a video and practise answering questions and giving directions. Then, do Speaking Tutorial 1.

Vocabulary: People (visitor, staff, guest, ...) Video: Answering questions Questions and answers Listening: Questions and answers Vocabulary: Things in a city (corner, building, intersection, ...) Giving directions Speaking Tutorial 1 (Giving directions) Test 2

3. Talking about local featuresPractise listening to explanations and descriptions of local features and culture. Study useful words and phrases, word order, making recommendations and using active and passive verb forms. Then do Writing Tutorial 1.

Practise listening: Sentence dictation Listening: Local features and culture Describing local features and culture Vocabulary: Useful words and phrases (trend, district, movement, ...) Word order Making recommendations Verb forms: Active and passive Writing Tutorial 1 (A local feature or cultural event)




Test 3

4. Describing placesPractise essential vocabulary for describing places and landmarks, and study short descriptions, focusing on verb forms and pronunciation. Then do Speaking Tutorial 2.

Vocabulary: Places (national park, archaeological site, market town, ...) Vocabulary: Buildings and constructions (city hall, castle, cathedral, ...) Reading: Famous landmarks Pronunciation: Vowel sounds Language review: Verb forms Speaking: Reading aloud Speaking Tutorial 2 (A local landmark) Test 4

5 Giving tour informationPractise describing obligations and giving recommendations, and being polite. Study language in tour information and practise answering questions about a walking tour.

Obligations and recommendations Being polite (2) Reading: Tour information Vocabulary: Tour information (available, refreshments, refunds, ...) Answering questions and giving additional information Vocabulary and useful expressions Writing Tutorial 2 (Answering questions and giving information) Test 5

6. Describing tourist activitiesPractise saying and understanding dates and numbers, study useful vocabulary to describe and talk about activities and attractions to use when making a recommendation.

Practise saying and understanding dates and numbers Vocabulary: Transport (coach, ferry, shuttle bus, ...) Reading: Tourist activities and attractions Vocabulary: Key words to describe activities and attractions (view, day trip,

hiking, ...) Useful adjectives Reading: Tour description Listening: A tour recommendation Test 6

Final testCheck what you have learnt.

FeedbackSend us your feedback on this module.




Tutorials:There are two speaking tutorials and two writing tutorials in this module.

Speaking Tutorial 1 (Section 2. Giving information)These are the instructions the student sees in the module:

During the tutorial you will talk about the following:

1. Your work: Where you work and what you do. Situations where you need to speak English.

2. Giving directions: Your tutor will ask you for directions to different places on the map below.

a large shoe store: Letter F on the mapa police station: Letter B on the map, but it is not on the ground level. Go

downstairs. It's at the entrance to the train station.a department store: Letter H on the map. An entrance is at the intersection

opposite letter A. the airport bus: Letter I on the map.

Practise giving directions to these places before the tutorial.




Useful phrases for phoning: Hello, this is ....Can I speak to ..., please?Hello ..., this is .... I'm phoning to do Speaking Tutorial 1 of the English for Tourism module.

Now contact your tutor to arrange your speaking tutorial.

Mark: Award a mark out of 20.

Writing Tutorial 1 (Section 3. Talking about local features)These are the instructions the student sees in the module:

Write a short description of a local feature or cultural event like the ones you have studied in this section. Try to include the language that you have studied in this section. Write 100 to 150 words.

Send the completed task to your tutor.


Speaking Tutorial 2 (Section 4. Describing places)These are the instructions the student sees in the module:


1. Your progress on the course: What new things you have learnt. More things that you would like to learn. Any questions or doubts that you have about what you have studied so far.

2. A local landmark: Tell your tutor about a local landmark where you live or work. Remember to talk about the following:

describe the landmark and where it is explain its history what is interesting about it

You should prepare and make notes on what you are going to say before you have your tutorial.

Useful phrases: This is one of the most visited monuments in ...Construction started in ...It was designed and built by ... in ...It is the most famous ... in ...It's located in ...




The building is made of ...It's meant to symbolise ...This is a very interesting example of ...I think this is interesting because ...

Useful phrases for phoning:

Hello, this is ....Can I speak to ..., please?Hello ..., this is .... I'm phoning to do Speaking Tutorial 2 of the English for Tourism module.

Now contact your tutor to arrange your speaking tutorial.


Writing Tutorial 2 (Section 5. Giving tour information)These are the instructions the student sees in the module:

Write a dialogue where you are answering questions and giving information. Follow the steps below:

Think of a tour or visit to a place of interest in your local area. Note down important information about that tour or visit. Think of questions that tourists could ask about the tour or visit. Write a dialogue between a tourist and guide or a person working in a tourist

information centre.

Try to include the language that you have studied in this section. For example:

Ways of making recommendations or expressing obligations: can, should, have to, must, mustn't, don't have to

Useful vocabulary: refreshments, delicacies, brochure, refund, fee, weather forecast, meeting point, midday, ...

Useful phrases: make your wayquite chillycomfortable walking shoesa sit-down lunchnot providedplenty of opportunitiesavailable onlineat the latesttakes between ... and ...




get back to the hotel

Write 150 to 200 words. Send the completed task to your tutor.


English for International Tourism (Upper Intermediate)

Contents:This module covers the following content:

1. WelcomingPractise greeting and giving information, watch a video and then practise small talk and making recommendations.

Vocabulary: Tourism (accommodation, shuttle, brochure, ...) Video: Starting a walking tour Greeting and giving information Using question tags Making small talk Review: Making recommendations Test 1

2. Giving informationStudy money vocabulary, watch a video of someone giving information, practise ways of saying that you understand, of clarifying and offering help, and practise colloquial language. Then do Writing Tutorial 1.

Vocabulary: Money (refund, discount, receipt, ...) Vocabulary: Travel money (prepaid, balance, charges, ...) Video: Giving information Understanding, clarifying and offering help Listening: Understanding questions and requests Questions and answers Understanding colloquial language Review: Word order Writing Tutorial 1 (Write about your work.) Test 2

3. Explaining local culturePractise useful vocabulary to talk about customs and cultural differences, listen and read about cultural differences, review the use of modal verbs and passive verb forms. Then do Speaking Tutorial 1.




Vocabulary review (bill, guest, cheek, ...) Vocabulary: Greetings and actions (bow, shake hands, gesture, ...) Listening: Greetings and body language Reading: Greetings and body language Listening: Personal space, behaviour and dress Language review: Modal verbs (can, needn't, must, ...) Reading and listening: Coffee and meals Grammar: Using passive verb forms Speaking Tutorial 1 (Customs and cultural differences) Test 3

4. Dealing with problemsPractise useful vocabulary and language to talk about travel problems and watch a video of a guide negotiating with a tourist about a problem. Then do Writing Tutorial 2.

Vocabulary: Travel problems (baggage receipt, travel insurance, ...) Listening: Travel problems and solutions Practice: Travel problems and solutions Expressing future ability and necessity Explaining what to do Video: Dealing with a problem Useful expressions Speaking practice Writing Tutorial 2 (Write a dialogue: Dealing with a problem) Test 4

5. Making a presentationPractise useful vocabulary, listen to and watch a presentation, focus on preparing a presentation and practise speaking. Then do Speaking Tutorial 2.

Vocabulary: Compound nouns (natural resources, tour operator, ...) Listening: A presentation Vocabulary: Presentation words (sustain, boost, preserve, ...) Connectors: And, but and so Function words and content words Writing practice Speaking practice: Sentence stress Speaking Tutorial 2 (Make a presentation) Test 5

6. Describing placesPractise useful vocabulary to talk about landmarks and buildings, watch a video of a tour guide's description, read about features of a hotel, listen to visitors being shown around, and review the use of adverbs.




Vocabulary: Parts of a building (column, vault, buttress, ...) Vocabulary: Cities (landmark, quarter, suburb, ...) Video: A guide’s introduction Vocabulary: Describing a place (ornamentation, plain, earthquake, ...) Grammar: Using adverbs Reading: The history of a building Listening: Showing visitors around Test 6

Final testCheck what you have learnt.

FeedbackSend us your feedback on this module.

Tutorials:There are two speaking tutorials and two writing tutorials in this module.

Writing Tutorial 1 (Section 2. Giving information)These are the instructions the student sees in the module:

Write an email to your tutor explaining about your work. Cover the following points in your email.

where you workwhat you dowhat you have to do at work in Englishthings that you find difficult to do in Englishareas that you would like to improve on

Write 150 to 200 words.



Speaking Tutorial 1 ( Section 3. Explaining local culture )These are the instructions the student sees in the module:


1. Your work: Where you work and what you do. Situations where you need to speak English.




2. Cultural differences: Discuss the following questions with your tutor.

Do you agree with the information in the podcast?What other points would you add?What are some general tips for travellers to your country?Talk about the following in your country:

greetings personal space behaviour in public dress tipping eating and drinking

Useful phrases for phoning: Hello, this is ... Can I speak to ..., please?Hello ..., this is .... I'm phoning to do Speaking Tutorial 1 of the English for Tourism module.Now contact your tutor to arrange your speaking tutorial.


Writing Tutorial 2 (Section 4. Dealing with problems)These are the instructions the student sees in the module:

Write a short dialogue about dealing with a problem. Choose ONE of the situations below, or write about a real problem that you had to deal with at work.

Problems:1. The airport bus service is not functioning because of a strike.2. A room reservation has been lost because of a computer error.3. The walking tour has been cancelled because of lack of interest.4. A visit to the temple has been re-scheduled because of the prime minister's visit.5. There is a €10 surcharge on the taxi fare because it's after midnight.6. You have had to change a tour itinerary because of bad weather and flooding.

You can use the dialogue from exercise 12 as a model. Try to use the phrases in bold.

Tour guide: Hi, Mrs Johansen, can I speak to you for a minute? It's about the tour you and your husband booked for tomorrow.

Mrs Johansen: Oh dear. Is there some kind of problem?




Tour guide: Yes, unfortunately there is. I'm afraid there has been an overbooking on the wetlands birdwatching tour that you and your husband booked.

Mrs Johansen: Oh no! That's a bit of a disappointment!

Tour guide: We're very sorry about this. We've only just been informed ourselves about the overbooking. However, we've been working hard to come up with an alternative for you and would like to see what you think.

Mrs Johansen: Alternative! Oh. OK. Is there a similar tour that we could join if it's impossible to go on the one we booked?

Tour guide: Yes, there is. Actually, there are two places free on the Monegros tour, which also starts tomorrow.

etc.

Write 150 to 250 words.



Speaking Tutorial 2 (Section 5. Making a presentation)These are the instructions the student sees in the module:

Send your tutor an email suggesting a day and time for the speaking tutorial. During the tutorial you will give a short presentation.

1. Presentation.You are going to practise giving a short presentation. Choose a topic that you are familiar with, for example something related to your job, or some aspect of tourism in your country.

Preparation:a. Choose some slides to illustrate your talk. They will also help you remember what you have to say. You can make these slides using PowerPoint.b. Make a list of the main points for each slide. Your points should consist of the important content words, as we practised in exercise 10. You can include some key words in each slide.c. Practise talking through your slides. Please don’t read a prepared script, but speak from notes, or using the slides.




d. When you are ready, contact your tutor and do your presentation.

2. Making presentations. If you are not able to prepare your presentation, you will discuss the following questions with your tutor.1. How often do you give presentations in your job? / Have you ever given a presentation?2. What was the last presentation about? / What was it about?3. Did you read a text, speak from notes or did you improvise?4. What technical support did you use?5. What are the characteristics of a good presentation in your opinion?Useful phrases for phoning: Hello, this is ... Can I speak to ..., please?Hello ..., this is .... I'm phoning to do Speaking Tutorial 2 of the English for Tourism module.Now contact your tutor to arrange your speaking tutorial.





Documents

downloads.netlanguages.com · Web viewThis course is designed for people working in the tourism industry. English for International Tourism is available at two levels, Lower Intermediate