5th May 2014

Elin Englund Evensen 546554

Job Spits 491378

Charlotte de Valk 514859

Julia Backes 486279

Marta Stadnik 481269

Rianne Liedmeijer 513251

INHolland University of Applied Science Assessor: Jan Soomer

Group B

Proposal: Tourism Product

Trip to Durbuy, Belgium 19 - 22.05. 2014

Table of ContentIntroduction......................................................................................................................................................2

Target Group.....................................................................................................................................................3

Survey Results..............................................................................................................................................3

Transportation.........................................................................................................................................3

Accommodation.......................................................................................................................................4

Food.........................................................................................................................................................4

Tourism Product: Planning and Decisions.........................................................................................................6

Transportation..............................................................................................................................................6

Train.........................................................................................................................................................6

Bus...........................................................................................................................................................7

Final Decision Transportation...................................................................................................................8

Accommodation...........................................................................................................................................9

Hotels: Various.......................................................................................................................................10

Bungalows: Sunclass Grandhan, Durbuy................................................................................................11

Tents (camping): Durbuy Adventure......................................................................................................12

Grouphouses - Le lignely 25 (Durbuy Adventure)..................................................................................13

Final Decision Accommodation..............................................................................................................13

Food...........................................................................................................................................................15

Planning.................................................................................................................................................15

Activities.........................................................................................................................................................17

Transportation............................................................................................................................................17

Meals..........................................................................................................................................................17

Additional Activities for throughout the journey, meal or leisure time......................................................18

Revenue & costs.............................................................................................................................................19

Revenue.....................................................................................................................................................19

Conclusion..................................................................................................................................................19

Risk Reduction and Insurances.......................................................................................................................21

Appendices.....................................................................................................................................................23

Appendix 1: Bus travel transparent information........................................................................................23

Appendix 2: Accommodation transparent information..............................................................................24

Appendix 3: Food calculations....................................................................................................................25

Appendix 4: Contract..................................................................................................................................27

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Introduction

The following proposal contains information about the group visiting Durbuy in May 2014. It entails different suggestions about the tourism product elements, transportation, accommodation and food. The ensued indicates final planning and choices as well as several budget overviews. Activities intended for the journey and meals are described in detail in the following. Risk management and reductions are likewise included within the proposal. Firstly however is an introduction to the actual area of travel, location and overall organization given.

Adventure tourism is a kind of tourism, which involves many factors to create lasting experiences. One has to think in terms of safety and group dynamics for example. Adventure tourism can be defined as tourism including experiences, which are perceived as adventurous by the customer1. Therefore it is a very broad term and the

activities don't always have to take place outdoor or need to be physical. The activities can be more diverse than most people would think. The trip to Durbuy can be an everlasting experience based on the activities.

To facilitate the activities in this trip to the Ardeche, the organization of the primary things like transportation, accommodation and food has to be excellent. When this isn't the case the whole trip will fall apart. This is why our team will do everything to provide the basis of a well-organized trip to the Ardeche. This means our team has to think about every little detail to prevent any obstacles during the trip.

The team had to analyze the wishes and needs of the commissioning client (A groups) before thinking about the details. This was done with a questionnaire so it was clearer. Though there is a lot more needed to know what the A groups exactly will need. Therefore one of the main aspects of this project is communication. The communication has to be open and transparent to gain insight in the organization of the trip.

Since the communication is very important, our team has to take the opinions of the A groups into consideration at all times. This was done by loads of questions and thinking over the best options. In this proposal our team would like to present the chosen options and the underlying reasons. Our team hopes to present a clear overview on all the aspects concerning transportation, accommodation and food.

1 Handbook. Adventure Tourism by Ferdinand Postma

Image 1: www.google.com/images

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Target Group

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In order to organize a journey according to the needs of the travellers it was important to identify and analyze such target group. The below describes the efforts made to determine the target group and the outcomes of the research.

The target group in this case is a group of students from the INHolland University of Applied Science in the Netherlands. There are in total 21 participants. The group contains of both Dutch (including the teacher) and international students, from Norway, France, Poland, Germany and others. The age range is in average from 19 up to 29.A questionnaire was sent out in the beginning of the preparation phase containing different questions about the tourism product, transportation, accommodation and food. By asking these specific questions certain demands and needs were exhibited.Out of the 20 participants (+one teacher) receiving the questionnaire there were 17 valid respondents.Please find the results listed per tourism product element below.

Survey Results

TransportationThe first part of the questionnaire focused on transportation. The students were asked if they were in possession of an OV-chipcard. This asked in order decide whether taking the train was a travelling option. The result of the questionnaire showed that out of the 17 respondents, 11 had a valid OV-chipcard.

Yes65%

No35%

Do you own a valid OV-chipkaart?

The target group was also asked if they were willing to pay less for transportation, even though this might lead to less comfort. Out of the 17 respondents 13 said yes, 3 said no and 1 said it would depend.

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From these results it is applicable to look into the option of taking the train to Durbuy, since trains often have less comfort and could be less expensive than busses. It is also relevant to bring up the fact that none of the respondents require any special treatment when it comes to transportation (wheelchair, guide-dogs, crutches etc).

AccommodationThe next part of the questionnaire focused on the accommodation, in other words, where the students would be sleeping during the trip. As the target group consists of both genders it was important to ask if any certain arrangements had to be made concerning bedrooms and/or bathroom. Questions about shared or separate facilities were asked. The results here were mixed. About half of the respondents would not like to share a room with the opposite sex and 11 respondents did not mind sharing a bathroom with others.

Yes47%No

53%

Mind sharing a bedroom with opposite sex?

Yes35%

No65%

Mind sharing a bathroom with

sam sex?

It would therefore be wise to look into accommodation where a shared situation would not occur in order to eliminate problems. Considering the accommodation type it was necessary to ask people if they would mind sleeping in a tent, as this is known to be a rather adventurous option. From the 17 respondents only 5 would mind sleeping in a tent.

Yes29%

No71%

Mind sleeping in a tent?

Most of the target group is also willing to pay less even though it might lead to less comfort and most are interested in sustainable accommodation.

FoodAs the third part of the questionnaire, the food and all the relevant issues were examined amongst our target group.Firstly it was important to know, whether there are any nutrition issues amongst the students in order to

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take suitable precautions to avoid them eventually. Here very important to know were food allergies and special requirements. When asking 17 students about whether they struggle with any food or overall allergies, only one of the group members gave the answer: “yes”. There are however other precautions to be taken in consideration when making decision on the types of meals that are to be served. As a result of the survey, it is known that three students out of 17 follow specific nourishment. Two of them do not tolerate pork and one student doesn’t consume pork nor cheese.

6% Yes

94% No

Suffering from al-lergies?

yes18%

no82%

Following a specific diet?

It was also important to determine different meal amounts and times as well as of course the budget. The most accurate would be to cook at the accommodation in order to cut the costs as much as possible. However there must be willingness amongst the clients for independent preparation of the meals. For the question: Do you mind preparing cooking on your own, only one person answered negatively. The 94% of the group however was determined to cook own meals. The amount of meals per day was important to know in order to plan the budget and ingredients. According to the survey only two students would require four meals per day, other 15 are satisfied with three meals per day.

yes6%

no94%

Minding cooking?

88% Three

12% Four

How many meals per day?

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Whereas the choice and common need of amount of meals per day and own cooking seemed to be pretty pretty clear, the aspect of bevearge brings about different requirements within out target group. Following the results of the survey concerning the drinks are presented:

Drinks

Frequency Percent

Valid

Morning tea 2 11.1

Morning coffee 2 11.1

Evening tee 2 11.1

Cold drinks 4 22.2

Morning evening tea and morning coffee 2 11.1

Morning evening coffee 1 5.6

Morning tea and cold drinks 2 11.1

Morning evening tea 1 5.6

All drinks at all different times of the day 1 5.6

Total 17 94.4

Based on the table, there is a huge variety of needs concerning the drink offer throughout a day. However the most of the students (4 out of 17) would be satisfied with only cold drinks. Finally, research team wanted to investigate into the necessity of hospital near by the accommodation, as some of the clients might have some medical conditions. This issue was detected and as a result it turned out that none of the students need close access to the hospital. That fact can brings a conclusion that our target group seems to be healthy and fit people without any medical conditions. That fact will help our operations to go smooth and without urgency to provide special care for participants.

Some tips and advices from the participants, which are going to be taken under consideration as well: Kexin: “I just remembered that there are some transport discount cards for group travellers in Belgium you may want to check out. For example 10 travels inside Belgium is 51euro so it is 5.1 euro per travel and it can be used by 10 people. So everyone just have to pay from Amsterdam (or any where else they live) to Essen or Masstricht (the farrest from Netherlands) and when we arrive in Belguim we will just use the 10-time travel tickets. I don't know if you understand or not. Feel free to add me on fb if you want.

Rianne: “I really do not like insects and other sorts of reptiles in my living/sleeping area”

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Tourism Product: Planning and Decisions

In order to have a successful student trip it was important to consider not only the target group but all options that might fall under their needs and requests. Therefore a lot of research and planning had to be involved. The following indicates the occurred possibilities per tourism product element including companies, positive and negative aspects as well as final decisions.

Transportation

TrainThe train was seen as one of the travel possibilities. As mentioned within the target group analysis above were people asked for the public transportation card in order to determine the overall train travelling costs. The table above indicated that 11 of the 17 students posses a OV chipcard.

The planning for this need of transportation here fore started with the costs determination. If the students were to take the train the total costs for the students without the OV-Chipcard from Haarlem to Maastricht would be (return ticket included):30,20 € x 11 = 332,20 €If the train option would be selected it was however important to create a payment fairness, meaning the total amount would have to be divided by the total amount of participants. Making it 332,20 € / 21 = 15,9 €From Maastricht the student groups would have to change train and

take the international train over to Belgium. The next stop would then be Liège-Guillemins. From Maastricht the OV-chipkaart is no longer valid, so from here all the students would have to pay the full price. The international train also does not offer any group discount.

The price from Maastricht to Liège-Guillemins is 15,20 € (return ticket included).

From Liège-Guillemins there is no available public transport, so the students would have to order a taxi. It is very difficult to come up with an exact price for the taxi drive, since this depends on the taxi company and route.

When travelling, the food planned to be bought before arrival would have to be transported on the train. This would possibly lead to storage difficulties concerning space and temperature. Furthermore would the food need to be carried throughout the train change overs.

Positive Negative

Low price Comfort (not everyone might get a seat, no one together)

Easy to book Crowded

Luggage and food storage

Having to change various times in a big group

Does not take group to final destination (taxi would need to be added)

It was finally decided that taking the train is not an option for the group journey to Durbuy. It eliminates a total group feeling because of separate seating, leads to difficulties concerning storage of luggage and food

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and includes a great discomfort regarding the change overs in a big group several times at unknown destina-tions.

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Bus

Since the main aspect of transportation is convenience for the target group, different bus companies were compared. It was essential to get a clear view on prices. On the other hand comfort is important as well, taking in consideration it is a 4 hour trip. The journey to the destination has to be easy, comfortable and relatively inexepensive. Therefore it is key to search for high standards of quality in terms of safety, comfort and reliabilty for a proportional price.

The first step was to place a request on a website which compares different bus companies. On www.huurjebus.nl one can place the details of the trip and within a few days offers are sent. The second step was to select the best ones out of these offers. Because the price had to be within the budget, meaning as cheap as possible, only the cheapest options were selected. The third step was to compare the offers of the relevant bus companies. The below indicates such comparision of the final three choices.

Van de PolThe first offer which was selected was of the company Van der Pol. They responded as the first on the request which was a good sign regarding reliability. They offered the price of 1802 euros including BTW, driver, insurance drivers, gas and touring car. Their busses looked very comfortable, although this was not the main interest of the target group. It wasn't a bad price but it was cheaper to travel with other bus companies.

Positive NegativeGood and fast communication High priceComfort

ConclusionWhereas price is very important for the target group, this bus company wasn't chosen, simply because other bus companies offered a cheaper price.

EE Tours

The second bus company was found on the INHolland Blackboard. The bus company was called in order to ask for an offer. It appeared to be difficult to reach them by phone and mail. This was a first downside to the second possible company. When they were reached they responded in a very friendly way. There was time to think about the professional offer they send by mail. Their price was relatively cheap; it was 1550 euros. Unfortunately this didn't included tolls, longer hours, parking, caring for the driver (hotel, breakfast, lunch, dinner, drinks etc). It seemed the price could be eventually a lot higher. The payment had to be made within 7 days, which is a narrow timeframe considering a big group and collecting everyones’ money.

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Positive NegativeLow price Bad and slow communicationFriendly service Extra costs tob e expectedProfessional offers made Narrow payment timeframe

ConclusionWhereas EE Tours had a relatively inexpensive price there were a lot of additional costs. The slow response was also a negative part. It wasn't clear what was the total price and communication is important as well. This is why this bus company wasn't chosen.

Look ToursThe third bus company put also an offer on www.huurjebus.nl concerning the request. The price they offered was 1500 euros including everything like BTW, driver, insurance drivers, gas. They were easily reached by phone. They offered a small bus without luggage room for a price of 1000 euros. Although it

seemed like a good idea, the luggage room is needed for bags, food and drinks. The busses seemed not that luxurious on the other hand which however was not that important concerning the target group.

Positive NegativeGood communication Simple, not very luxuriousLow pricePrice all inclusive (no additional charges)

ConclusionWhereas the only negative aspect were the simple busses, this seemed the best option. Since price was more important consider than luxury for the target group, this bus company has the best inclusive price for the offered quality.

Final Decision Transportation Look Tours was chosen for the journey to Durbuy and the travel back to Haarlem. Appendix one includes detailed budget and company information. A final transparent document including more financial and company information can be found in appendix one of this document.

Image 7: www.google.com/images

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AccommodationFor the trip to Durbuy, there had to be decided upon which accommodation had to be hired in order to stay the four days in Durbuy. With a group of 21 participants, there were four possibilities concerning the type of accommodation in Durbuy namely:- Bungalows- Tents (camping)- Grouphouses- Hotels

In the questionnaire, offered to the 20 participants, questions concerning the subject 'accommodation' were asked in order to find out what the preferences of the students are. These preferences however, did not necessarily determine the final accommodation choice. Nevertheless had they to be taken into account when making the final choice for accommodation. The result of each question was decisive when more than half of the respondents chose a certain option. By doing it this way it is possible to satisfy as many participants as possible. The following questions were asked to the participants:

Do you mind sharing your room with the opposite sex?

Yes No

8 out of the 17 respondents did mind sharing their rooms with the opposite sex. Since this is almost 50% of the respondents, this had to be seriously taken into account when deciding upon accommodation type. For example, one large sleeping area should be avoided in order to avoid many complaints from the clients.

Do you mind a public bathing area? Please note that males and females are separated.

Yes No

6 out of 17 respondents did mind a public bathing area in which males and females are separated. Almost 35% of the 17 respondents preferred a private bathing area. Providing almost a quarter of the group with private bathing areas, could have been considered, however could have become very difficult to organize due to the extra costs that it will bring as well as the increased number of separate bathing rooms needed.

Do you mind sleeping in a tent?

Yes No

28 % of the participants did mind sleeping in a tent according to the questionnaire. Since this was a small number, there had to be decided whether this would become a problem on location. In the questionnaire, the respondents had the possibility to explain their choices.Some of the 5 respondents who rejected sleeping in a tent clarified their choice, however none of these were very serious.

Are you interested in sustainable accommodations?

Yes No

10 out of the 17 respondents were interested in sustainable accommodations.This gave the possibility to specifically search for sustainable accommodations, in order to satisfy the customers. Tents could for example have been favourable here.

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Do you require a hospital or any other medical provision nearby?

Yes No

According to the questionnaire, none of the respondents require special medical provision.This made clear that medical provision does not necessarily have to be nearby.

Are you willing to pay less, even though it might lead to less comfort?

Yes No

Out of the 17 respondents, 11 respondents were willing to pay less, even though this might lead to less comfort during the stays. This meant that more that 50% did not mind lower budget accommodations.This was favorable, since the total budget could be kept as low as possible.

Hotels: Various

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Concerning hotels, there were around 70 hotels at the destination however, many of them did not have room availability anymore for 10 rooms (10 x 2 persons = 20 persons).The hotels that had availability offered prices around 2000,- euros for four days. This would be, relatively seen, the most expensive option and less desired option also due to all separated rooms and no public group area which will, as well as the bungalow, create a lot of individuality.

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Bungalows: Sunclass Grandhan, Durbuy In Durbuy, the following company was available for renting bungalows.For one bungalow type II (6 p) from 19 to 22/05 the costs were 258 euro. Included here were ; rent, energy lump sum, taxes, park & service charges, supplement for 6th person and cleaning.Since there are 20 participants, 3 bungalows of six persons and 1 bungalow of five persons were required. This brought a total price of around 1000,- euro’s.The clients were asked which one of the accommodation types was their favorite. Only one group out of three responded, mentioning that bungalows were their favourite.

Image 5: www.google.com/images

Positive NegativeLow Price Group split up

ConclusionHowever this option was quite cheap and favoured by one group of the participants, the organisators decided not to book Sunclass Grandhan. This due to the fact that staying in bungalows would cause the groups to split up to much to their own bungalows. Since this trip is a group trip, too much separation of the groups and a lot of freedom in own individual activities is not desired. Splitting up the participants into 4 bungalows would create too much separation and adding to this, the organisators could lose a lot of control over groups, because the bungalows offer a lot of privacy.

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Tents (camping): Durbuy Adventure

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In Durbuy, the following company was available for renting ground for tents.Durbuy Adventure had spots available for all the tents in one area. The prices:The prices are:- 5€/day for a tent (2 persons)- 10€/day for a hut (9 persons)- 5,50€/person/dayShower, electricity, water and taxes included.Durbuy Adventure could not offer cooking facilities on the spot, nor tents/nor breakfast/lunch/dinner facilities. So, the group would have had to take their own (cooking) materials such as tents, tables, stove(s) etc. The total price from 19 to 22/05 for two huts (each 9 persons) and a tent (2 persons) for 4 days: 166,- euro’s.

Positive NegativeLow Price Group split upFull Adventure experience No cooking facilities

No covered group space

ConclusionAs 5 out of the 17 respondents were against tent accommodations, there had to be a good statement why the tents would be favored over all the other types of accommodation, in order to avoid possible complaints from these 5 respondents. Placing all accommodation possibilities next to each other, there could not be thought of a favorable statement except for the fact that the tents were relatively cheap and would create a feeling of adventure. Eventually, the decision did not fell on the tent accommodations because own tent material was required and adding to this, the weather could be, in this season, very unreliable.

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Grouphouses - Le lignely 25 (Durbuy Adventure)

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Besides 'Le Lignely 25' , Durbuy Adventure offered 5 possibilities for group houses with a capacity of 20 persons or more. Le Lignely 25 was the cheapest option amongst these 6 possibilities and therefore, there was decided to not continue with the other group houses. With a price of less than 80 euro's per person for the whole stay, this option was the second most expensive option out of the 4 accommodation type options. Included in the group house are: rent, energy, water, lump sum, taxes, park & service charges. The house has a fully equipped kitchen, a separate 'leisure' salon and 10 separate bedrooms, 2 bathrooms and 4 toilets, giving enough privacy which is desired by most respondents. ConclusionThe group house has as a huge benefit that it offers enough privacy for everyone; however it is still one large area, so it creates a feeling of being together. The price is payable and within the budget. The many facilities that the group house offers create a comfortable feeling. No negative aspects can be thought of except the fact that the group house is less adventurous than the tent accommodations. The adventurous activities that will be done during the days will probably compensate this.Positive NegativeAll group together under one roofCommunity cooking and BBQ facilitiesComfortEasily to be reached

Final Decision Accommodation Eventually, the following accommodation has been chosen: Group house Le Lignely 25Clarification of why this accommodation was favored over the others: The bungalows would be relatively cheaper however, the group will be quite often obligatory separated as the bungalows are separated. The fact that the groups are separated in this way would become too much individual and less of a group experience, which is contra the goal of this trip. With the Lignely on the other hand the group will be together in one accommodation experiencing the entire trip as a team. Additionally offers Lignely privacy for everyone who desired this, also considering the gender requirements wanted by some participants.Since the weather in this season is very unreliable and most of the team doe not have his/her own equipment, tents were also eliminated from the accommodation possibilities. The sensation of sleeping in tents could be very adventurous however; the activities that will be organized during the days should compensate the fact that the group will miss this sensation.The separated rooms and the lack of a public group space are very decisive for not choosing a tent, neither hotel as accommodation. Adding to this, renting 10 rooms in a hotel would be the most expensive,

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unaffordable option.The entire pros and cons of the various accommodations types have been considered and the most appearing were with the group house. There were no major disadvantages, which could influence the trip negatively and based on this, the final conclusion was made. A final transparent document including more financial and company information can be found in appendix two of this document

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FoodThe third part of the managing obligations of group B, was to make sure sufficient and appropriate food would be available during the trip. The group chose to also include questions concerning this topic within the questionnaire. This way, the personal and cultural preferences could be taken into account when deciding what food will be brought to Durbuy. One clear choice was already made before any further planning: buying the food in the Netherlands, bring it in the touring car and store it in the chalet in Durbuy. Besides not having a car available in Durbuy to transfer the food from a supermarket to the accommodation, the timeframe wouldn’t allow to go out for groceries neither. Saturday 17th of May, all the products will be bought, meaning only two days before the excursion starts. This will all be done at the Sligro, a major supermarket, offering discounts on products that were bought in big numbers.The group already visited this supermarket, getting an idea of what needed to be bought and how much that would approximately cost in the end. Appendix 3 at the end of this proposal indicates an overview of the expected food product costs. This list was made after going to the Sligro.Before going to the Sligro, the results of the questionnaire were studied, to ensure people with special needs were thought of. These results were seen:

Three persons do not eat pork. Pork free meals are preferable. One of these three persons doesn’t eat cheese neither, therefore Cheese would have to be

served separately. There are no food allergies. No limitations concerning food have to be set. All people but one, do not have problems with cooking. There is no problem in having self-

cooked meals. There is a big variety in preferred drinks. A flat division between coffee, tea and cold drinks

makes it necessary to bring a relatively wide range of beverages.

Luckily, there are no big needs coming from the students. This makes it a lot easier to do groceries and still please every student during the trip.

PlanningBefore the trip to the supermarket, an e-mail was sent to every communicator of the A-groups, asking what their plans for the meals, including times, would be. Unfortunately, only group A3 replied to this question, telling that they were planning on having a barbeque on the last day of the trip. That was the only request made, so it meant that the other days would be filled in, according to the best intentions of group B. The following schedule was made:Day One (19th May) 1) No breakfast in the bus, to be taken by the

students themselves2) Picnic in the woods, because the accommo-

dation will not allow us to enter the house before 16.00

3) Diner of pasta, made by group A1

Day Two (20th May) 1) Breakfast in house, organized by group A12) Lunch in house or at location, depending on

time schedule of group A23) Taco’s as diner, made by group A2

Day Three (21st May) 1) Breakfast in house, organized by group A22) Lunch in house or at location, depending on

time schedule of group A33) Barbeque at the chalet, organized by A3

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Day Four (22nd May) 1) Breakfast in house, organized by group A32) Lunch just before leaving with the bus, or-

ganized by group A3

Every breakfast will consist of sandwiches (small baguettes), together with different spreads, ham and cheese, as well as milk and cereal. Every lunch will also consist of sandwiches, with the same toppings as the breakfast. The sandwiches for the lunch need to be made during the breakfast, to eventually save time between excursions. The students themselves prepare both of those meals.A different crew organizes the diners each night. The whole group of students will be divided in three smaller groups, each given either 1) cooking time, 2) cleaning time or 3) relaxing time. This way, every group will have the same amount of work during the trip.

ConclusionOf course, the information in this chapter and the planning list above and appendix three can still be subject to changes. The actual shopping, taking place of Saturday 17th of May, will prove to be the final deciding moment. Thus, only after having done the shopping, a final decision, price and inventory can be made for sure.

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Activities

In order to get the travel group bond throughout their journey the tourism product organizers planned to include certain fun games. The following explains such games in details. Please note that the below is only a list of activities, not all are guaranteed to be included and some others might be added.

TransportationAs most travellers do not know each other well before the trip some of the following icebreakers are planned to entertain our clients in the bus going to Durbuy.

Three Truths and A Lie The group will be split up into teams, different to current project groups. Each team member must write down four statements about themselves on a piece of paper. Three must be truthful facts and the other a made up lie, reasonable enough to convince the others that it might be true. Take turns reading the statements. The listeners must try to pick out the false statement from the true ones. Focus the game on team building by relating the statements to the subject of ‘Adventure/Tourism’

Who am I?Each group member will try figuring out his/her own "identity" when playing "Who am I?” The class will be split up in small groups (different to project groups). Each member will write another fellow traveller’s name on the paper. By asking the others in the round questions each person with a sticky note will try and figure out who he/she is. Only yes or no questions can be asked.

Singing alongAt the beginning of the trip a few papers containing simple song lyrics will be handed out. One of the songs can be chosen by the group to be the hymn of the trip. This song can be sung the entire bus ride (and all along the trip), sometimes in canon sometimes not. This will lead to strong positive identity interdependence.

Sentence buildingOne person will start with a totally random word. The following one will add another word that might lead to a final sentence and so on. With this game everyone will has to think fast and random. The outcomes are mostly funny and will therefore lead to fun throughout the journey.

MealsAll meals will be enjoyed as a group. Even though everyone will be quite busy eating and talking about the activities and trip a couple of small games might be implemented throughout the mealtime.

Message Under a PlateStudents try identifying funny, peculiar phrases when playing "Message Under a Plate." The host puts one slip of paper containing a different phrase under each dinner plate. Before eating dinner, participants read the card and try using the phrase or question as naturally as possible in conversation. If played as a race, the student using his phrase last loses. If played as a competition, the student who uses his phrase without anyone noticing wins.

Team cookingOne group will be asked to prepare food out of the ingredients provided- they can only use those ingredients, which are given. There will be a time limit. The dish will be awarded for creativity and collaborating in the kitchen with some surprise. There will be judge needed to control teamwork while working on it in the kitchen as well as grading the taste and creativity of a dish.

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Tasting the food with the tied eye One voluntary will be needed. With a blindfold, he / she will be given to taste differed food ingredients/ drinks and will be obliged to guess what that food/ drink is. The game will be based on developing the trust amongst the team since that is the virtue, which is surpassingly missing regarding our target group.

Additional Activities for throughout the journey, meal or leisure timeThe following games are team-building activities that might be considered either throughout the meal, journey or even leisure time, optionally chosen by the group.

Miming Life StoryGive each participant two or three minutes to tell their life story using no words. Each must mime out the major points of her life with her body and props available in the room only. This activity will allow others to sense the creativity of fellow group members as well as providing a way to learn more about each other. Allow each team member two minutes at the end of her mime skit to verbally explain her story.

One Line at a TimeGive each student a piece of paper and a pencil. Ask them to write down one line of a story, any story, that they have made up in their heads. Ask each guest to pass the paper to his right hand side. Ask the students to read the line of the story that has been given to them by their neighbor and then write one line to continue on with the story. Continue this trend of passing the paper until the original papers end up in the hands of the ones that started the story on that page. Go around the table and have each participant read the story that was created. Open discussion for team building purposes about the motivation of writing.

Never Have I Ever The host creates a deck of 20 or so "Never Have I Ever..." statements, and has one player pick a card from the deck and read it aloud. Players who have done the "Never Have I Ever" take a sip from their drink and must elaborate on their experience if another player asks. Play continues until all students have asked a "Never Have I Ever" question.

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Revenue & costsThis part is about the exact amounts of money the group had to deal with, both income and expenses. This surely is an important aspect of handling such an excursion. People who put their money in someone’s hands, need to know they can trust that person. Also, it is advisable to first get the finances straight, before making decisions on the quality and quantity of the product. That is why this chapter is solely dedicated on giving a transparent overview of what money can be spent and how much there will be spent.

RevenueThere is a maximum amount of money each student will pay for this excursion. That amount is €200, excluding the activities that will be organized on location by other organizers.As already clarified is the total amount of participants 21.An easy, though important calculation can be made with these details:

CostsThe eventual aim of this organization is to get the best possible services and products, for the lowest possible price. In other words, look for the highest price-quality ratio. Important to consider is what expenses have to be done. The task was to figure out a way to cover the following three subjects, together with an explanation of what decision has been made for that subject:

Transportation

Look-ToursPrice: €1500Including: bus, gasoline, a driver and space for duffle bags

Accommodation

LignelyPrice: €394 booking costs €800 deposit ±€300 extra costs 2 €1194

Food

Predicted Price: €750

ConclusionTo make everything clear, here is an overview of the revenue and expenses of the trip:

Revenue Costs RemainsNumber of students

Fee per student Accommodation Transport Food

2 costs for energy, cleaning etc., will be subtracted from deposit at the end of the stay

€200 x 21 persons = €4200

Spendable maximum =€4200

Total expected expenditure:€1500 + €1194 + €750 = €3444

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21 €200 €1500

€71.5 p.p.

€1194

€56.8 p.p.

± €750

€35.7 p.p.Total

€4200

€200 p.p.

Total

€3444

€164 p.p.

Total

€756

€36

It is very important that the actual expenses don’t exceed the maximal spendable money. In this case, the expected expenditure, €3444, is a lot less than the revenue of the excursion, €4200. Seeing that the expenditure also includes a deposit, of which most likely a part will be refunded at the end of the trip, a positive conclusion can be made. Namely, that the trip to Durbuy will probably be cheaper than thought beforehand.

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Risk Reduction and InsurancesThis booking as well as all group bookings in general faces many risks and obstacles throughout its progress. In order to limit these to a minimum the following risk reduction procedures were taking into consideration.

ContractAll travellers were asked to read and sign a contract especially fitted to this group journey up front. This contract encompassed aspects such as payments, travel insurance and damage control. Signing such agreement was compulsory for everyone wanting to join the voyage. By including a contract the risk of non- or late payments was reduced. It was furthermore insured that any problems that might occur concerning deposits paid were eliminated3.

Payments DeadlinesThe payment for the entire amount was split into half. This was done out of two reasons. Firstly so the participants would not have to pay a large amount of money all together at once. Secondly in order for the organizers to receive a higher amount first, covering probable late payments. Such deadlines were made clear to each member of the travel group way in advance of the deadline via email. Several notices with high importance were given. Consequences were also stated in the contract mentioned above.

Number of ParticipantsIn order to be 100 percent certain about the amount of participants, a group list was sent out numerous times. Each member was given the chance to withdraw from participating just before first payments were to be made. By doing so it was insured that everyone in the list will actually take part in the travel and the risk of people dropping out last minute was minimized.

Arrival and Departure TimeThe organizers of the tourism product (transportation, accommodation and aliments) had to insure that the travel group would arrive just in time for the first activity to start and leave inline with the last one to finish. Here fore lots of communication was necessary. Constant email contact with the organizers of the activities was and is necessary in order to eliminate the risk of bad timings.

Target Group Needs and RequestsAs mentioned earlier on in this proposal was the target group analyzed, by using questionnaires, in order to find out more about their needs. By doing so it was insured that all special needs such as certain allergies, food diets or living facility requests were included within planning and bookings. The number of unhappy travellers was herewith minimized and the one of happy ones, maximized.

ReservationsThe risk of accommodation and/or transportation being already booked was great considering the season travelled in. The large amount of participants additionally increased such risk. In order to make successful reservations it was necessary to start contacting possible accommodations and transportations way in advance of travelling. The amount of time given for the bookings however was rather short which is why the group had to insure that each step was made clearly and fast. All decisions were discussed and made within the organizing team. This too assured completeness and transparency.

BudgetAll travellers had to pay different amounts of money as stated earlier on. The risk of some people doubting a certain amount or not agreeing with such is quite high in a large group. Therefore full transparency of all aspects concerning the budget had to be given to the group. The organizers managed this by composing different documents including all costs and spending.

3 See appendix 4 for full contract

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‘What to bring’ listAll participants will be provided with a ‘what to bring’ list to ensure that everyone will pack the right things. This list will be provided about a week before departure.

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Appendices

Appendix 1: Bus travel transparent information

Company Look-Tours, a family company based in Zevenhuizen, providing us with a Volvo touring car, with space for 50 people. Trustworthily part of ‘Koninklijk Nederlands Vervoer’, guaranteeing a safe trip. Website: www.look-tours.nl .

Departures & arrivalsPrice: €1500. This includes a round trip to Durbuy, gasoline, a driver, taxes, bags, games, lots of space, lots of fun and more. This is why the first payment of €150 is due before May 2nd, transferred to: J.J. Spits; IBAN: NL74 INGB 000 887 88 44; BIC: INGBNL2A.

Extra infoThere is enough space for everyone to take a duffel bag (we will provide you with a basic list of things-to-take later). We will stop in Eindhoven to have a stretch and toilet stop. Please be present thirty minutes before departure!!! We’ve done our best to include everything and satisfy all needs and wishes. Still, you could be missing something. If you do, please tell us and we will try to fix it!

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Appendix 2: Accommodation transparent information

Company We will stay in the largest adventure park in Belgium with over 60 outdoor activities possible. This will be excellent for our amazing adventure trip. The accommodation type will be Lignely 25. The Lignely is on top of the of the hill in a wonderful environment, The Lignely is sourrounded by forests close to a village. For more information: http://www.durbuyadventure.be/en/renting-holiday-house-durbuy-lignely-25.php

Departures and ArrivalThere:Date & Time: May 19th, 16:00Location: Durbuy(Check in)

...and back againDate & Time, May 22th, 14:30(Check out)

PriceCosts: € 394.00+ Guarantee: € 800.00 = € 1194

Extra infoThe house has to cleaned between 10am and 4pm, so the key will be given after 4 pm. Please keep the accommodation clean as possible. We’ve done our best to include everything and satisfy all needs and wishes. Still, you could be missing something. If you do, please tell us and we will try to fix it!

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Appendix 3: Food calculations

Dinner Monday (Chicken Pasta):Black pasta 500g 2,50 €Champignon 1kg 3,95 €Minced onion 1,15 €Tomato pasta sauce 2L 5,65 €Chicken 2Kg 15 €

Dinner Tuesday (Taco)Taco tortillas 12 pack 3,95 €Taco seasoning 8 pack 5,25 €Taco sauce 800g 5,15 €Guacamole 950g 6,20 €Taco shells 12 pack 1,55 €Minced meat 1,5 Kg 10 €Cucumber pr. Stuck 0,60 €Tomatoes 1Kg 2,30 €Iceberg Lettuce 1,15 € Cheese 1Kg 7,80 €Corn 3L 3,35 €Lime 1 Kg 3,95 €

Dinner Wednesday (BBQ)Satesauce 1Kg 3,25 €Heinz mixed sauces 3,95 €Ketchup 750 ml 2,75 €Mayo 750 ml 2,35 €Potatosalad 2,5 Kg 5,75 €Hamburgers 30 pack 19,5 €Chicken Cajun skewers 23,5 €Chicken meatballs 30 pack 5,55 €Woody sausages 12 pack 3,25 €Turkey sausages 6 pack 2,50 €Paprika 2 pack 1,50 €

Breakfast and lunchPineapple 4,50 €Nutella 885g 4,25 €Hagelslag 6x400g 10,75 €Different jams 4 €Cornflakes 4x500g 10,95 €Teabags 100 pack 3,65 €Eggs 30 pack 4,05 €Frozen sandwiches 80 pack 14,45 €Ham 500 g 3,75 €Sliced cheese 90 pack 12 €Piladelphia 2,35 €Energy bars total of 40 €

Drinks & snacks:Corona 25 €

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Coke 24 pack 12 €Fanta 24 pack 11 €Peanuts 10,25 €Chili peanuts 6,50 €

Utilities (if needed):Toilet paper 28 pack 9,75 €Dishwasher tablets 5,10 €Dishwasher brush 3,70 €Sponges 0,70 €Napkins 1,95 €Towels 1,95 €Handsoap 2,45 €Dishwashing soap 1,85 €Charcoal 4,95 €

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Appendix 4: Contract

Contract for students going to Durbuy, Belgium 19.05-22.05.14By signing this I agree with the following:

1. I agree to pay a deposit on 60 €, which group B will transfer back no less than a week after the trip is done.

2. I am alone responsible for making sure I have valid travel insurance during the trip.3. If any deduction on the guarantee/deposit money occurs because of me, I will pay the amount of

the deduction to group B.4. If I cause any damage to either the accommodation or the transportation, accident or not, I have to

pay the amount of the destruction right away and contact my insurance company. Nobody else is to be responsible for this.

5. If I cause any damage to either the accommodation or the transportation, accident or not, I alone will have to pay for the cost of the damage, repair etc.

6. If I cause any damage to either the accommodation or the transportation, accident or not, I will have to come forward and admit my actions.

7. If however an unknown, fellow student has done any damage to the accommodation or the trans-portation who does not step forward, I will have to pay a share of the cost (split equally among the entire group).

8. If I have not made the deadlines of the payments I will have to pay a supplementary fee of 50 € per additional exceeded day.

9. I will respect that the food bought by project group B for this trip is meant for only the group. If I need additional applies I will cover those needs myself and not take from the group supplies.

Name & Student number

Signature Date & Place

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