The global authority on honest communication to drive and sustain success.

We make businesses run faster

and more profitable with less risk.

More than 50% of opinions, judgements and conclusions are wrong.

Percentage of work problems traced to a lack of honest communication.

of executive teams fail to receive negative news that is material to firm performance in a timely manner because employees are afraid of being tainted by the bad news.

Percentage of annual salary it costs to replace a salaried employee. Lack of effective honest communication is the leading cause of employee turnover.

Estimated cost of communication barriers per 100 employees in productivity loss annually.

59% of employees will not share negative feedback unless more than

$1M is at risk. 29% require more than $10M to be at risk.

• Increase speed and profitability without capital investment

• Build trust• Manage and take action during times of

ambiguity and uncertainty• Discover what customers truly need so you can

help them be successful and gain their loyalty

• Not being surprised and blindsided• Innovation that beats the competition • Strategy formulation • Not missing out on opportunities • Speed of implementation and execution• Profitable growth

Executives of successful organizations never assume honest communication just happens.How do you know...• you are in the know about issues and problems?• your customers are sharing their true wants, needs, and desires? • that employees are sharing their innovative ideas?

Executives of successful organizations benefit from our cross-discipline solutions. We have supported the:

#1 Supply Chain Organization#1 Emergency Management Organization#1 Oncology Association…among others big and small

#1 Defense Contractor#1 Hotel Chain#1 Gold Mining Company#1 Military Organization

Advance an Honest Fact-Based Culture that Prevents Surprises and Grows the Organization

• Prevent being surprised or blindsided by exposing hidden problems within your organization so that costly corrective action is not needed.

• Create a safe environment that drives open, honest communication and harness the ‘power of conflict’.

• Recognize and implement the signs of healthy organizations, teams, and relationships.

• Break down the echo chambers, as well as thermal layers and walls, that block communication flow up, down and across the organization.

• Implement and reward the 3 levels of honest communication.

• Establish alignment, yet create the safety to challenge each other and avoid organizational blind spots - ‘Conflict Collaboration’.

• Harness the power of ambiguity to drive perpetual collaboration.

• Provide the skills to influence, regardless of position or authority.

• Create a proactive mosaic workforce, where people think of and act with the company first and position second.

Solidify Alignment with ‘Conflict Collaboration’

• Convert committees (win or lose separately) into high-performing teams(win together).

• Implement the 7 guidelines to high performing teams to sustain success.

• Recognize and implement the three major types of teams:1. Revolutionary teams2. Growth teams3. Sunset teams

• Reboot leadership teams that are old teams, new, or challenged.

Build Teams that Consistently Win Together

• Overcome resistance and turn non-believers into believers.

• Learn when and how to launch at good enough (2 hours and 18 minute process™).

• Promote and advance “unsolicited and borderless ideas”.

• Inspire excellence and motivate today’s workforce.

• Lead through difficult changes and the rollercoaster of uncertainty.

Lead, Execute & Sustain Successful Changes

Operate and Capitalize on the ‘Speed of Now’

• Tomorrow is too late and today is already old.

• Thrive in the ‘Age of Impatience and Distractions’.

• Increase customer happiness and improve market share.

• Use speed to improve quality, innovation, and profitability.

Getting to the Honest Truth:Notice vs. ImagineThe Key to Innovation,

Collaboration, and Growth

Need for SpeedHow to operate at the

“Speed of Now”

2-Hours & 18 Minutes Strategy

From Idea to Implementation for Organizational Success

The Fish Isn’t Sick… the Water is Dirty

How to have Honest and Difficult Conversations with Anyone at Anytime

Leading Through Change & Uncertainty

Cross-Generational Communication

How to Connect, Communicate and Collaborate with Any Generation

Influencing With or Without Authority

Honest Persuasion that Makes Things Happen –Internally and Externally

Be a Change ChampionHow to Sustain the Boom and

Avoid the Bust of Change

Reboot & RevolutionizeCreate revolutionary Teams that Transform and Sustain Results

• Outside-Inside Approach™

• Implementation Integrator Summary Analysis™• The 2 Hours & 18 Minute Strategy™

• 4 Pillars to leading through change and uncertainty™

• 7 Stages to create a true team that wins™

• 9 Step formula on how to resolve any conflict with anyone™

• 10 Biggest mistakes which disrupt the momentum of change and how to resolve them™

“As a leader of over 2,200 employees in 50 locations worldwide, the results of The Steven Gaffney Company and their training has been some of the best work we’ve ever hired anyone to do! It has helped our team come together and work more effectively as a whole...”

—BU GM, SAIC

“I first hired Steven 10 years ago as part of a program for my entire staff of about 1000 IT professionals. Today, a decade later as an HR director, I’ve continued to recommend his techniques when I coach people with interpersonal conflicts, communication challenges, and managers who have performance challenges.”

—COO, EMM Technology

“Steven’s strategies and techniques are incredibly positive, highly motivating, and thoughtfully laid out based on specific needs. From our experiences working with Steven, we have enhanced our strategies and metrics, and have increased our productivity dramatically…With his support, we now have the sense we are one team that is open and honest in our communication, and would recommend Steven to anyone who wants to develop a highly motivated, collaborative team that will achieve results.”

—VP, Marriott International

“Steven has given me the tools and techniques to be more open-minded and confident. With these new skills, I have seen examples of productivity improvements of 20 percent, and savings of hundreds of thousands of dollars. Our ability to deliver on time has been a direct result of how we now structure our organization, thanks in part to Steven’s customized seminars and suggestions. Steven’s training is interactive, engaging, tangible, practical, and relevant.”

—Sr. Director, Cobham

“Steven’s work is so impactful because it’s such a solid core value system. Not only do the basic fundamentals of honest communication really work, but it sticks because it is so elegant yet easy to implement.”

—HR Director, Cedars-Sinai Medical Center

• Is the global authority on honest communicationand business transformation

• 20 years of experience providing unmatched results for a staggering client list

• Esteemed member of the Million Dollar Speakers Group of the National Speakers Association

• Authored Just Be Honest; Honesty Works!; Honesty Sells; Guide to Increasing Communication Flow; 21 Rules for Delivering Difficult Messages; The Fish Isn’t Sick…The Water is Dirty; and Be A Change Champion – the only book specifically dedicated to keeping up the momentum of change

• Is a cancer survivor

• Had trouble speaking until the age of 3½, teaching him the importance of effective communication. Now you can’t keep him quiet.