WE ARE ASPECTThe way consumers communicate has changed dramatically, resulting in the contact center as

we know it undergoing a massive, consumer-driven transformation. Customer engagement

has become the sole battleground for loyalty, where winners thrive and losers languish.

For 45 years Aspect has worked with companies who want to win, helping them serve and engage

their customers in differentiated and optimal ways. As the industry has evolved, so have we. It’s no

longer about simply satisfying needs. It’s about valuing people’s time, reducing effort and fitting

into their busy lives. In a world where relationships have a direct impact on revenue, we know that

what we do is more important than ever. And, we know that how we do it can significantly enhance

our customers’ growth and profitability.

Our MissionAspect’s mission is as straightforward as it is profound: to

simplify and improve the customer experience. We believe

this is a critical competitive advantage for companies who

get it right – and that we are uniquely positioned to help.

Our robust, intuitive and beautifully-designed software provides everything needed to delight both consumers and

employees alike. Simply put, we believe better software = better customer relationships.

Our SolutionsAspect solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable

experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year –

supporting billions of consumer interactions.

Aspect Via™ is our complete customer engagement platform with native cloud customer self-service, contact

center interaction management and workforce optimization capabilities. The solution leverages Aspect’s breadth

and depth of proven technology – combining it with next generation components designed specifically for the cloud

and a first-of-its kind, unified, role-based interface that agents, supervisors and administrators all love. Aspect Via

eliminates costs, limitations and complexities that have crippled companies… until now.

To succeed in this new era, companies must become experts at engaging their customers in personalized ways that reduce effort and increase value.

Native cloud capabilities with

automatic upgrades

Simplified configuration and administration

across capabilities

Support for personalized, omni-channel

engagement and context continuity Shared real-time and historical reporting

A unified persona-based interface Open API framework for easy integration with

enterprise data sources and business systems

In addition to our all-in-one customer engagement center, we offer Aspect Via™ Workforce Management™ and

a range of market-leading hosted and on-premises solutions. Our products and services address the toughest

challenges and biggest opportunities facing today’s contact center, sales, support and marketing organizations.

Explore them all at aspect.com.

Why Aspect?We are a group of passionate professionals with a deep

understanding of what it takes to adapt to the needs

and expectations of today’s digital-first consumers and

employees. We combine a long history of expertise gained

from thousands of implementations with battle-tested

technology and relentless innovation.

Our awards and accolades demonstrate Aspect’s commitment to excellence in our products, services and solutions.

When we say that we have a long history of expertise, we’re not kidding. We built the first ACD in 1973, the first WFM solution in 1980 and the first dialer in 1981… and the innovation hasn’t stopped. Today we have 740+ patents and patents pending.

© 2017 Aspect Software, Inc. All Rights Reserved. 6962US-A 6/17

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of the top 54

GENERALMERCHANDISERS

of the top 53

HEALTHCAREINSURERS

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COMMERCIALBANKS

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AIRLINECARRIERS

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TELECOMPROVIDERS

Powering 1.4M Agents Worldwide

Supporting 100+M Daily Customer Interactions

1750+ EMPLOYEES Across 80 Countries

2,100Worldwide Customers

Ready to learn more?We’re eager to listen, provide answers, share insights and collaborate with you.

Contact us today to start the conversation www.aspect.com.