We are all knowledge managers

Liz Hedgecock

www.nw.hee.nhs.uktwitter.com/HENorthWest

Overview

• What are the benefits of knowledge management? What’s in it for me?

• The story so far

• Plans for the future

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Two sides to KM

‘To make sense of the world, for ourselves and those we hope to move, we must wade through a mass of material flowing at us every day – selecting what’s relevant and discarding what’s not.’

‘Just imagine what we could achieve if we all knew what each one of us knows.’

John Browne, Group Chief Executive, BP

Daniel Pink, To Sell Is Human, p. 147

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Overview

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KM enablers help with:

• Harvesting and storing knowledge effectively

• Finding people with particular knowledge and skills

• Personal knowledge management

• Knowledge-sharing

• Time saving

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The story so far

• Knowledge Management Survey – scoping

• eWIN evaluation and modification

• SLA for library services

• Everyday KM activity: after action reviews, peer assist

• Writing for publication course

• Developing a KM strategy and plan

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HENW staff are…

• great at personal knowledge management

• excellent at harvesting and storing knowledge

• keen to know more about other teams and projects and what goes on at HENW

• not always sure how to find colleagues with particular skills or knowledge

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Plans for the future

• Develop/strengthen KM culture

• Support and promote internal and external knowledge-sharing opportunities

• Develop the knowledge architecture

• eWIN, CRM, web

• KM tools for teams

• Build KM capability

• eWIN communities

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Thank you for listening

Time for discussion and questions