Waters Driver Pack 2020 Release 1 , Release Notes · Xevo G2-XS QTof 966 Xevo TQ-XS 1007 Xevo TQ-S 986 General information and support details This section provides important details

*715006967**Ver.00*

Waters Driver Pack 2020 Release 1

Release Notes

715006967Version 00

Copyright © Waters Corporation 2020All rights reserved

General information

Copyright notice© 2020 WATERS CORPORATION. PRINTED IN THE UNITED STATES OF AMERICA AND INIRELAND. ALL RIGHTS RESERVED. THIS DOCUMENT OR PARTS THEREOF MAY NOT BEREPRODUCED IN ANY FORM WITHOUT THE WRITTEN PERMISSION OF THE PUBLISHER.

The information in this document is subject to change without notice and should not be construedas a commitment by Waters Corporation. Waters Corporation assumes no responsibility for anyerrors that may appear in this document. This document is believed to be complete and accurateat the time of publication. In no event shall Waters Corporation be liable for incidental orconsequential damages in connection with, or arising from, its use. For the most recent revisionof this document, consult the Waters website (www.waters.com).

TrademarksACQUITY™ is a trademark of Waters Corporation.

ACQUITY UPC2™ is a trademark of Waters Corporation.

ACQUITY UPLC™ is a trademark of Waters Corporation.

APC™ is a trademark of Waters Corporation.

Empower™ is a trademark of Waters Corporation.

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All other trademarks are property of their respective owners.

December 10, 2020, 715006967 Ver. 00Page ii

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Table of contents

General information........................................................................................................ii

Copyright notice...................................................................................................................................... ii

Trademarks ............................................................................................................................................ii

Waters Driver Pack 2020 Release 1...............................................................................5

What's new in this Driver Pack 2020 R1 release ...................................................................................6Windows support............................................................................................................................. 6ACQUITY UPC2 system Windows 10 updates................................................................................ 6ACQUITY UPC2 system startup improvements...............................................................................6UPC2 Binary Solvent Manager (ccBSM) updates............................................................................6Instrument drivers updated in DP 2020 R1......................................................................................7Instrument drivers added to the DP 2020 R1 media........................................................................7Supported chromatography data software.......................................................................................8

General information and support details................................................................................................ 9Contact Waters Technical Service................................................................................................... 9DP 2020 R1 installation media.........................................................................................................9Waters recommendation on choosing a Typical installation.......................................................... 10Backwards compatibility.................................................................................................................10Driver pack compatibility with Waters enterprise systems............................................................. 102465 Electrochemical Detector support.........................................................................................10WPC support..................................................................................................................................10Anti-virus considerations................................................................................................................10Compliance recommendations.......................................................................................................11

Instrument drivers.................................................................................................................................13Solvent managers .........................................................................................................................13Sample managers..........................................................................................................................16Column modules............................................................................................................................18Fraction collector............................................................................................................................25Accessories....................................................................................................................................26

Fixed issues in this release.................................................................................................................. 27Solvent managers..........................................................................................................................27Fraction collector............................................................................................................................27

Known issues in this release................................................................................................................ 28General.......................................................................................................................................... 28

December 10, 2020, 715006967 Ver. 00Page iii

Detectors........................................................................................................................................28Sample managers..........................................................................................................................28Solvent managers..........................................................................................................................29Column manager........................................................................................................................... 30Third-party chromatography data software defects....................................................................... 30

December 10, 2020, 715006967 Ver. 00Page iv

Waters Driver Pack 2020 Release 1

Driver Pack 2020 Release 1 (DP 2020 R1) supports instrument drivers for deployment ofinstrument control software (ICS) and firmware required to control Waters instruments. Theinstrument drivers and firmware in DP 2020 R1 support these analytical systems:

• Alliance HPLC System

• ACQUITY UPLC System

• ACQUITY UPLC H-Class Series System

• ACQUITY UPLC H-Class Bio Series System

• ACQUITY UPLC I-Class Series System

• ACQUITY Arc Systems for HPLC and UHPLC

• ACQUITY Arc Bio Systems

• ACQUITY Advanced Polymer Chromatography (APC) System

• ACQUITY UPC2 System

Additionally, this release supports Empower 3, MassLynx with compatible SCNs, the stand-aloneconsole, and third-party chromatography data software (CDS). For details, see Supportedchromatography data software (Page 8).

DP 2020 R1 supports the following operating systems:

• Windows 10 (64-bit) Enterprise and Professional editions

• Windows Server 2008 R2 Standard edition

• Windows Server 2012 R2 Standard edition

• Windows Server 2016 Standard edition

Requirement: DP 2020 R1 uses Microsoft .NET Framework version 3.5. Ensure thatMicrosoft .NET Framework version 3.5 is installed and enabled.

Restrictions:• The following operating and data systems are not supported in this release: Windows 7,

Windows XP, Windows 8.1, Windows Server 2003, and Empower version 2154 and earlierversions.

• The 2420 ELS detector will not operate after you install DP 2020 R1. The solution is to use adedicated Empower workstation using version 1.40 of the ICS.

• The ACQUITY UPLC M-Class System, ACQUITY UPLC M-Class System with HDXTechnology, ionKey/MS Systems, and nanoACQUITY UPLC Systems work with MassLynxsoftware and third-party chromatography software only. Empower does not support thesesystems.

December 10, 2020, 715006967 Ver. 00Page 5

See also:• For detailed installation instructions, see the Waters Driver Pack 2020 Release 1 Installation

and Configuration Guide .

• For system configuration information, see the appropriate chromatography data software'sinstallation guide, for example, the Empower 3 Installation, Configuration, and UpgradeGuide. For MassLynx, see the MassLynx 4.2 online Help and the appropriate SCN releasenotes.

What's new in this Driver Pack 2020 R1 releaseFor a list of specific issues that were fixed in DP 2020 R1, see Fixed issues in this release (Page27).

Windows supportThe DP 2020 R1 driver pack is compatible with the Windows 10, 64-bit, Enterprise orProfessional edition operating system only. Windows 7 is not supported with DP 2020 R1.However, DP 2020 R1 is compatible with LAC/E modules running Windows 7 with driver packsreleased prior to DP 2020 R1.

ACQUITY UPC2 system Windows 10 updatesThis release adds Windows 10 support for ACQUITY UPC2 systems.

ACQUITY UPC2 system startup improvementsThis release improves system startup as follows:

• All modules installed in the ACQUITY UPC2 system now display in the System Startupwindow.

• Users can set the Convergence Chromatography Manager's Automatic Back PressureRegulator (ABPR) pressure from the System Startup window using the Equilibrate toMethod tab.

UPC2 Binary Solvent Manager (ccBSM) updates• Adds improved chiller management.

• Easily power-on and power-off the ccBSM pump head chillers.

• Set the pump head chillers to power-off after a specified idle time.

• Displays ACQUITY UPC2 delta system pressure on the control panel.


• Users can assess the solvent manager back pressure stability of the ACQUITY UPC2

system.

• ACQUITY UPC2 system delta pressure continuously updates over the span of oneminute.

Instrument drivers updated in DP 2020 R1The following table provides details on the updated instrument drivers for this release. SeeInstrument Drivers (Page 13) for a complete list of the current firmware and drivers.

Table 1: Software changes in this release

Modulename

Part number Systems ICS name inDeploymentManager

NewICSversion

Firmwareupdated

ACQUITYUPC2 BinarySolventManager(ccBSM)

186015036 ACQUITYUPC2

UPC2 Binary SolventManager

1.75 No

ACQUITYUPC2

ConvergenceManager(ccM)

186015037 ACQUITYUPC2

ConvergenceManager

1.75 No

ACQUITY ArcQuaternarySolventManager-R(QSM-R), ArcBioQuaternarySolventManager-R(bioQSM-R)

186017000,186017011

ACQUITY Arcand ACQUITYArc Bio

Quaternary SolventManager-R

1.75 No

ACQUITY ELS 186015027 All ACQUITYUPLC

ELS Detector 1.75 No

Instrument drivers added to the DP 2020 R1 mediaThis release adds instrument drivers for the modules shown in the following table.

Note: See Instrument Drivers (Page 13) for additional details including part numbers, Waterssystems that use the modules, and checksums where applicable.


Table 2: Instrument drivers now available on the media

Waters module name ICS version

25X25 Quaternary Gradient Module (QGM) 1.10

2432 Conductivity Detector (CD) 1.65

Fraction Collector (WFC) III 1.10

Supported chromatography data softwareDP 2020 R1 supports the following software:

• Empower 3 Feature Release 4 and Feature Release 5

• MassLynx software with compatible SCNs (see MassLynx supported mass spectrometers(Page 8) or MassLynx supported MSs with M-Class (Page 9))

• Stand-alone console

DP 2020 R1 focuses on enhancements for the ACQUITY UPC2 system. The system supportsthird-party chromatography data software (CDS). DP 2020 R1 and ACQUITY UPC2 were notevaluated with third party CDS.

Note: It is expected that any Waters ICS changes remain compatible with third party CDS. Referto the appropriate documentation for known issues specific to third party CDS.

MassLynx supported mass spectrometersThe following table lists the mass spectrometers tested with this release. Waters expects thatother mass spectrometers that were not tested are compatible with this release. For example,they function as expected after you install the appropriate Software Change Note (SCN).

Mass spectrometers supported Systems

QDa • Alliance HPLC

• ACQUITY UPLC

• ACQUITY UPLC H-Class Series

• ACQUITY UPLC I-Class Series

• ACQUITY Arc

• ACQUITY Arc Bio

• ACQUITY UPC2

SQD2 • ACQUITY UPLC

• ACQUITY UPLC H-Class Series


Mass spectrometers supported Systems

• ACQUITY UPLC I-Class Series

• ACQUITY UPC2

Mass spectrometers with M-Class systems supported by MassLynxThe following table lists the mass spectrometers and SCNs tested with M-Class systems. Watersexpects that other mass spectrometers not tested are compatible with this release, meaning theywill function as expected after you install the appropriate SCNs. Note that Waters supports theability to “switch” to DP 2019 R2 if it is co-installed. However, you cannot run two different driverpack versions at the same time.

Note: For DP 2020 R1, Mass spectrometers supported (but not tested) include those runningMassLynx 4.2 with Windows 10.

Mass spectrometers tested SCN

Xevo G2-XS QTof 966

Xevo TQ-XS 1007

Xevo TQ-S 986

General information and support detailsThis section provides important details related to Waters driver packs.

Contact Waters Technical ServiceIf you are located in the USA or Canada, report malfunctions or other problems to WatersTechnical Service (800 252-4752). If you are located elsewhere, phone the Waters corporateheadquarters in Milford, Massachusetts (USA), or contact your local Waters subsidiary. TheWaters' Web site includes phone numbers and e-mail addresses for Waters locations worldwide.

DP 2020 R1 installation mediaThe media that ships with DP 2020 R1 includes one DVD. The Analytical DVD provides theDeployment Manager that installs all modules supporting analytical systems. It also includes theICS for MS control in Empower. For detailed instructions, see the Waters Driver Pack 2020Release 1 Installation and Configuration Guide .

See also: For a complete list of supported modules, see Instrument drivers (Page 13).


Waters recommendation on choosing a Typical installationWaters recommends using the Typical installation option. If you have specific questions, contactWaters Technical Service.

Backwards compatibilityWaters recommends that you run instruments at the current firmware version and that theinstrument firmware matches the driver pack. To upgrade, install the new driver pack, and thenupdate the firmware to the latest version. Although not recommended, users can install the newdriver pack without updating the instrument firmware, providing that the firmware version alreadyinstalled is included in a driver pack released within 24 months of the newly installed driver pack.Exceptions are described in the following sections.

Note: You can use DP 2020 R1 with firmware that was available in DP 2019 R1. Any featuresdependent on new firmware are not supported. Waters recommends upgrading to the latestfirmware to enable the expected features.

Driver pack compatibility with Waters enterprise systemsIn Empower, the DP 2020 R1 driver pack supports control of ACQUITY UPLC H-Class Series, I-Class Series, Arc, and UPC2 systems on the same workstation. You can connect up to foursystems to the workstation at the same time.

In MassLynx, the DP 2020 R1 driver pack supports control of ACQUITY UPLC H-Class Series, I-Class Series, M-Class, Arc, and UPC2 systems on the same workstation. You can connect oneLC system to the workstation at a time.

2465 Electrochemical Detector supportDriver pack DP 2020 R1 does not support the 2465 Electrochemical Detector (ECD). Thedetector requires driver pack version 1.00.

WPC supportDriver pack DP 2020 R1 supports WPC v3.30 for ACQUITY UPLC systems with 2D technologyand ACQUITY UPLC M-Class systems.

Requirement: WPC v3.30 does not support existing Prep SFC systems. You must use theSFC-specific WPC v2.40 with Prep SFC systems.

Anti-virus considerationsSome real-time virus scanners mistake normal data acquisition and instrument control for virusactivity, and thus interfere with proper operations. Full-system scans and live updates can benetwork-intensive, disk-intensive, and CPU-intensive, and they can also interfere with normal


data acquisition. Schedule scans and updates for idle times when data acquisition does notoccur.

Certain anti-virus program features like "intrusion prevention" and "tamper protection" can alsointerfere with normal operation. Disable them as well.

Empower installationsFor Empower software installations, exclude the Empower installation folder (usuallyC:\Empower) and its sub-folders.

MassLynx installationsFor MassLynx installations, exclude these folders:

• For 64-bit computers: C:\Program Files (x86)\Waters Instruments, and its sub-folders.

• The MassLynx installation folder, usually C:\Masslynx, and its sub-folders.

Antivirus considerations - Stand-alone installationsFor stand-alone console software installations, exclude C:\Program Files (x86)\WatersInstruments and its sub-folders.

Compliance recommendationsAny time you install, change, or uninstall software or system modules in a regulated environment,Waters recommends that you follow your organization's approved standard operatingprocedures.

A risk-based review may assist you in a regulated environment to evaluate changes detailed inthe release notes. Using company SOPs, determine if any documentation updates andrequalification of the system modules, chromatographic system, or chromatographic data system(CDS) are required.

Instrument update classification (minor update)Waters considers this update to be a minor change from previous versions. This update isdesigned to not alter the physical specifications of instruments or systems. Waters expects thatmethods run and data generated on instruments before and after the update will be consistent.As with any change, you should evaluate the impact of this update to your instruments orsystems.

Software requalification optionsConsider using the requalification options outlined below to verify software installation and correctoperation:


• To confirm that the new files loaded properly, consider performing a software installationqualification.

• To confirm the operation of the newly loaded software, consider performing an operationalqualification (user or vendor) for the updated software installation.

• To determine if additional testing is required, consider evaluating the changes in the softwarerelease, to assess the risk associated with the installation. Depending on the risk, it may beappropriate to perform existing, updated, or new software tests. These tests may be knownas performance qualification tests, user acceptance tests, verification tests, or validationtests.

To assist you, if required, Waters provides various levels of Qualification (or Compliance)Services and validation consultancy through our Professional Services organization.

When multiple, identical systems are involved, consider a risk-based approach to qualificationactivities.

Instrument requalification options after software or firmware changeConsider using the requalification options outlined below to verify hardware installation andcorrect instrument operation:

• To confirm that the firmware files on the system modules were installed correctly, compare thechecksum values in the product release notes to the checksum values displayed in theconsole.

• To confirm instrument system operation with any newly loaded software, driver, or firmware,consider performing an operational qualification for the updated instrument system.

• To confirm performance, control, and communications of the instrument system, considerconducting a performance qualification (user or vendor) or system suitability test.

Requalification with Waters' Total Assurance PlansThe Waters' Total Assurance Plan (TAP) with System Qualification Option covers upgrades andrequalification of the instrument driver, software, firmware, or hardware in these cases:

• During yearly requalification, as provided in the plan.

• If installing this release is required for operation of a new module or system, wherequalification of the new module or system is covered by the plan.

Requalification of the CDS software and computers after a driver upgrade may or may not beincluded in your TAP.

Review your TAP to determine which services are covered and which are not covered. Forsituations not covered by the plan, Waters can perform the qualification, but additional chargeswill apply.


Instrument driversThe tables in this section list the software and firmware drivers included in DP 2020 R1.

You can determine the currently installed ICS and firmware versions on a system from the Waters Console. From the Help menu, select AboutConsole. In an Empower Enterprise environment, the About Console dialog box shows the ICS versions on the client and the LAC/E module.

Tip: To confirm that the firmware files were installed correctly, compare the checksum values in the table below to the checksum values displayedin the console. You can do this by selecting the module in the system tree, and then selecting Configure > View Module Information.

Solvent managersTable 3: Solvent managers

Module name Part number Systems ICS name inDeploymentManager

ICS version Firmware namein DeploymentManager

Checksum

ACQUITY UPLCBinary SolventManager (BSM),ACQUITY UPLCBinary SolventManager (BSM)PLUS

186015001,186015000,186015082

ACQUITY UPLCand ACQUITYUPLC I-ClassSeries, ACQUITYUPLC H-ClassSeries

Binary SolventManager

1.73 Binary SolventManager [V1.72]

0x19251B64

ACQUITY UPC2

Binary SolventManager (ccBSM)

186015036 ACQUITY UPC2 UPC2 BinarySolvent Manager

1.75 ACQUITY UPC2Binary SolventManager

0x1090528B

ACQUITY UPC2

ConvergenceManager (ccM)

186015037 ACQUITY UPC2 ConvergenceManager

1.75 ACQUITYConvergenceManager

0x72815285


Table 3: Solvent managers (continued)



Checksum

ACQUITY UPLCQuaternarySolvent Manager(QSM),bioQSM,QSM PLUS,bioQSM PLUS,QSM-XR PLUS,andbioQSM-XR PLUS

186015018 (QSM),186015041(bioQSM),186015080 (QSMPLUS),186015081(bioQSM PLUS),186015083 (QSM-XR PLUS),186015084(bioQSM-XRPLUS)

ACQUITY UPLCH-Class Seriesand ACQUITYUPLC H-Class BioSeries

QuaternarySolvent Manager

1.73 QuaternarySolvent Manager[V1.72]

0x93EFE762

ACQUITY ArcQuaternarySolvent Manager-R (QSM-R), ArcBio QuaternarySolvent Manager-R (bioQSM-R)

186017000,186017010

ACQUITY Arc andACQUITY Arc Bio

QuaternarySolvent Manager-R

1.75 QuaternarySolvent Manager-R [V1.72]

0x897ACE21

ACQUITY UPLCIsocratic SolventManager (ISM)andACQUITY APCIsocratic SolventManager (p-ISM)

186015019,186015050

All ACQUITYUPLC andACQUITYAdvanced PolymerChromatography

Isocratic SolventManager

1.73 Isocratic SolventManager [V1.72]

0x9AF42CBA


Table 3: Solvent managers (continued)



Checksum

ACQUITY UPLCµBinary SolventManager (µBSM)

186016003 ACQUITY UPLCM-Class

µBinary SolventManager

1.74 microBinarySolvent Manager[V1.56]

0x0AE1E908

ACQUITY UPLCnanoBinarySolvent Manager(nanoBSM)

186016002 nanoACQUITY nanoBinarySolvent Manager


0x0AE1E908

ACQUITY UPLCµAuxiliary SolventManager (ASM)


Auxiliary SolventManager


0x0AE1E908

ACQUITY UPLCAuxiliary SolventManager (ASM)

186016021 nanoACQUITY Auxiliary SolventManager


0x0AE1E908

2545 QuaternaryGradient Module(QGM)2535 QuaternaryGradient Module2555 QuaternaryGradient Module

186004556,186004557,186255500

HPLC Waters 25X5QuaternaryGradient Module

1.10 Waters 25X25QuaternaryGradient Module

220C2ECD


Sample managersTable 4: Sample managers



Checksum

ACQUITY UPLCSample Manager(SM)

186015005,186015006

ACQUITY UPLC Sample Manager 1.73 Sample Manager[v1.65]

0x42C0E8CB

ACQUITY UPLCSample Manager –Flow ThroughNeedle (SM-FTN,bioSM-FTN, SM-FTN PLUS, andbioSM-FTN PLUS)

186015017,186015040,186015046,186015085 (H-Class PLUS),186015086 (H-Class Bio PLUS),186015088 (I-Class PLUS)

ACQUITY UPLCH-Class Series, H-Class Bio Series,andI-Class Series

Sample Manager-FTN

1.74 Sample Manager-FTN [v1.71]

0x285858D7

ACQUITY UPLCSample Manager –Fixed Loop Series(SM-FL and SM-FLPLUS) andACQUITY UPC2

Sample Manager –Fixed Loop (ccSM-FL)

186015060,186015035,186015087 (SM-FL PLUS)

ACQUITY UPLC I-Class Series andACQUITY UPC2

Sample Manager 1.73 Sample Manager-FL [v1.70]

0x30B5761D

ACQUITY ArcSample Manager –Flow Through

186017001,186017007,186017011

ACQUITY Arc Sample ManagerFTN-R

1.73 Sample ManagerFTN-R [v1.71]

0xA7F6FD36


Table 4: Sample managers (continued)



Checksum

Needle-R, with orwithout heating/cooling (SM FTN-R)ACQUITY Arc BioSample Manager –Flow ThroughNeedle-R (bioSM-FTN-R)

ACQUITY APCSample Manager –Flow ThroughNeedle (SM-pFTN)

186015051 ACQUITYAdvanced PolymerChromatography

Sample Manager-FTN

1.73 Sample ManagerAPC [v1.60]

0x31502C7A

Waters 2707Autosampler, withor without Cooler

186004462 or186004463 (w/Cooler)

HPLC W2707 1.30 W2707Autosampler

0xE020ED1E

ACQUITY UPLCSample Organizer(SO) andACQUITY UPLCSample Organizerfor rotary tray-stylesample managers

186015020,186015021,186015014

All ACQUITYUPLC, H-ClassSeries, H-ClassBio Series, I-ClassSeries, and Arc

N/A Controlled by theSample Manager

Sample Organizer[v1.60]

0x96FA9AB0

ACQUITY UPLCnanoSample

186016007 nanoACQUITY µSample Manager- FL

1.74 microSampleManager [V1.56]

0x3BFB8029


Table 4: Sample managers (continued)



Checksum

Manager(nanoSM)

ACQUITY UPLCmicroSampleManager-FL (µSM-FL)


µSample Manager- FL

1.74 microSampleManager-FL[V1.56]

0x301EDC11

ACQUITY UPLCHDX Manager

186016011 nanoACQUITYUPLC System withHDX Technology,ACQUITY UPLCM-Class Systemwith HDXTechnology

HDX Manager 1.74 HDX Manager[V1.57]

0x3F56CB0D

Column modulesTable 5: Column heaters



Checksum

ACQUITY UPLCColumn Heater

N/A ACQUITY UPLC N/A Controlled by thesample manager

Controlled by thesample manager

N/A


Table 5: Column heaters (continued)



Checksum

ACQUITY UPLCColumn Heater/Cooler (CHC)

186015008 ACQUITY UPLC Column Manager Controlled by thesample manager


0x8E9D1DC0

ACQUITY UPLCColumn Heater,Active (CH-A)

186015042 ACQUITY UPLC H-Class Series andH-Class Bio Series,ACQUITY UPLC I-Class Series

N/A Controlled by thesample manager


N/A

ACQUITY UPLCHigh-TemperatureColumn Heater(HTCH)

186015010 ACQUITY UPLC N/A Controlled by thesample manager


N/A

Table 6: Column managers



Checksum

ACQUITY UPLCColumn Manager

186015007,186015009

ACQUITY UPLC Column Manager 1.73 Column Manager[V1.40.74]

0x8E9D1DC0

ACQUITY UPLCColumn Manager,Active (CM-A)

186015043,186015038

ACQUITY UPLCH-Class Seriesand H-Class BioSeries, ACQUITYUPLC I-ClassSeries,

Column Manager 1.73 Column Manager(Active) [V1.69]

0x17AC4A76


Table 6: Column managers (continued)



Checksum

ACQUITY UPC2

ACQUITY UPLCColumn ManagerAuxiliary (CM-AUX)

186015049,186015039

ACQUITY UPLCH-Class Seriesand H-Class BioSeries

N/A Controlled by theColumn Manager,Active (CM-A)

Controlled by theColumn Manager,Active (CM-A)

N/A

ACQUITY Single-Zone ColumnManager (CM-S)


Column Manager 1.73 Column Manager(Active-S) [V1.62]

0xC1CCF89D

Trap ValveManager (TVM)


Trap ValveManager

1.74 Trap ValveManager [V1.53]

0x4026CB5B

Table 7: 30-cm Column heaters and managers



Checksum

ACQUITY UPLC30-cm ColumnHeater (30-cm CH)

186017008 ACQUITY Arc N/A Controlled by theSample Manager

Controlled by theSample Manager

N/A

ACQUITY UPLC30-cm ColumnHeater/Cooler (30-cm CHC)

186015011,186017009

All ACQUITY UPLCand ACQUITY Arc



N/A

ACQUITY UPLC30-cm Column

186015045 ACQUITY UPLC H-Class Series and



N/A


Table 7: 30-cm Column heaters and managers (continued)



Checksum

Heater with ActiveSolvent Preheating(CH-30A)

H-Class Bio Series,ACQUITY UPLC I-Class Series, andArc

ACQUITY UPLC30-cm Single-ZoneColumn Manager(CM-30S)


Column Manager 1.73 Column Manager(30S) [V1.62]

0xBED9D41A

Detectors

Table 8: Detectors

Module name Part number Systems ICSname inDeploymentManager

ICSversion

Firmware name inDeployment Manager

Checksum

ACQUITY TUV 186015028 All ACQUITYUPLC

TUVDetector

1.70 TUV Detector (1)[V1.70]

0xB9E50966

ACQUITY TUV, thermallyenhanced

186015031 All ACQUITYUPLC

TUVDetector

1.70 TUV Detector (2)[V1.70]

0xD4B0C7BC

ACQUITY PDA 186015026 All ACQUITYUPLC

PDADetector

1.70 PDA Detector (1)[V1.65] a

0xF7835E17

ACQUITY PDA, thermallyenhanced


PDADetector


0xDF9B3A2E


Table 8: Detectors (continued)


ICSversion


Checksum

ACQUITY PDAe λ


PDADetector


0xF7835E17

ACQUITY PDAe λ, thermally enhanced


PDADetector


0xDF9B3A2E

ACQUITY PDA TS 186015053 All ACQUITYUPLC

PDADetector


0xDF9B3A2E

ACQUITY UPC2 PDA 186015034 All ACQUITYUPLC

PDADetector


0xDF9B3A2E

ACQUITY FLR 186015029 All ACQUITYUPLC

FLRDetector

1.69 FLR Detector[V1.69]

0xD99F06EF

ACQUITY RI 186015070 All ACQUITYUPLC

RIDetector

1.40 RI Detector[1.40]

0xAA39BF4C

ACQUITY ELS 186015027 All ACQUITYUPLC

ELSDetector

1.75 ELS Detector[1.40] b

0x216F9370

2489 UV-Vis 186002487,186248900,186017002

Alliance HPLCand ACQUITYArc

2489UV/VisDetector

1.73 2489 Detector[V1.69]

0xBAB5BE45

2998 PDA 186002998,186299800,186017003


2998 PDADetector

1.73 2998 Detector[V1.70] a

0xED702600


Table 8: Detectors (continued)


ICSversion


Checksum

2475 FLR 186002475,186247500,186017006


2475 FLRDetector

1.73 2475 Detector[V2.20]

0xDBCEAB47

2414 RI 186241400,186241401,186017004


2414 RIDetector

1.73 2414 Detector[V2.10]

0x5038C65E

2424 ELS 186002424,186242400,186017005


2424 ELSDetector

1.73 N/Ac 0x123F2F1E

2432 CD 186243200 Alliance HPLC,ACQUITY Arcand ACQUITYUPLC H-ClassSeries,ACQUITY UPLCH-Class BioSeries Systems

2432ConductivityDetector

1.65 N/A N/A

a. Do not downgrade PDA firmware if it is at version 1.69 or higher. Contact Expert Center.

b. Contact Waters Expert Center for the latest ELS firmware, version 1.65.

c. Contact Waters Expert Center for the latest 2424 ELS firmware, version 1.65.


Table 9: Empower only mass detectors and spectrometers



Checksum

ACQUITY QDa 186008511,186006511

Alliance HPLC, AllACQUITY UPLC,and ACQUITY Arc

QDa Detector 1.72 N/A N/A

ACQUITY TQ 176001263 All ACQUITY UPLC Waters TQDetector

1.44 N/A N/A

ACQUITY SQ 176000872 All ACQUITY UPLC Waters SQDetector

1.44 N/A N/A

ACQUITY SQD2 186005832 Alliance HPLC, AllACQUITY UPLC,and ACQUITY Arc

Waters SQDetector 2

1.52 N/A N/A


Fraction collectorTable 10: Fraction collector

Module name Part number System ICS name inDeploymentManager


Checksum

Waters FractionManager –Analytical

186006857 HPLC and UPLC Fraction Manager– Analytical

1.66 Fraction Manager– Analytical[V1.60].sft

0x31d1e50e

Waters FractionCollector III

186001878 HPLC and UPLC WFCIII 1.10 W261E (firmwareversion not shownin the DeploymentManager)

N/A


Accessories

Module name Systems ICS name inDeploymentManager

ICS version Checksum

Local ConsoleController

All ACQUITYUPLC

Local ConsoleController

1.60 N/A

ColumnsCalculator

HPLC and UPLC ColumnsCalculator

2.00 N/A

Waters PumpControl Software

Waters ACQUITYsolvent managers,Waters 25X5QuaternaryGradient modules

Waters PumpControl Software

3.30 N/A

e-SAT/IN All ACQUITYUPLC

Waters Empowere-SAT/IN Software

1.3 N/A

DeploymentManager

N/A N/A 3.1.258.5 N/A


Fixed issues in this releaseThis section lists the problems resolved in this release. The numbers identify issues that Waterspersonnel monitor in the legacy system change request tracking tool (marked with SCR-), in the newissue tracking tool (marked with INS-), and customer-reported issues tracking tool (marked with CRI-).

Solvent managers

INS-7432

Instrument or software component: ccBSM

For systems running the Windows 10 operating system with a ccBSM module and no other solventmanager, Stop Flow is always disabled. For systems that include a ccBSM module and another solventmanager, Stop Flow is enabled. However, when you click Stop Flow, the flow stops for the alternatesolvent manager only.

Fixed in: DP 2020 R1

INS-7433

Instrument or software component: ccM

When a leak occurs, the Convergence Manager does not stop the flow of the ccBSM module. When anyother module detects a leak, it stops the flow of the ccBSM module.


INS-10011, CRI-520

Instrument or software component: QSM-R

Previously, in Japanese versions of Empower 3 software, the QSM-R status LED remained unlit insteadof showing a green status during normal operation.


Fraction collector

INS-14757, CRI-2082

Instrument or software component: WFC III

In some cases, a WFC III module operating with driver version 1.10 and Windows 10 stopped respondingcausing Empower to display the Chromatographic system lost error message. The issue isresolved. The system now performs collection during a run without losing connection to the instruments.



Known issues in this releaseFor a comprehensive list of all known issues since Driver Pack 4, see Waters Driver Pack Known andFixed Issues, 715005660 Version 5.

General

Opening Help in Windows 10Some Windows Updates prevent the correct Help topic from appearing when you open Help from theConsole and instrument control panels. A message stating that the page cannot be displayed appears.The most recent Windows Updates correct the issue.

If a subsequent Windows Update prevents the correct Help topic from appearing, you can search fortopics by opening the Help window, and then use the Search tab in the left-hand pane.

INS-15650

Instrument or software component: ACQUITY console client

In Empower environments, sometimes the console client becomes unresponsive when the user movesmodules to the Hidden Modules pane in the Arrange Instrument Modules window.

Reported in: DP 2020 R1

Solution: Restart the console from the control panel.

Detectors

INS-14328

Instrument or software component: QDa

The QDa stops producing logs when you restart the QDa while the Run Samples window, the console, orboth are open.


Solution: Close, and then open all Run Samples windows and the console.

Sample managers

INS-16545

Instrument or software component: Multiple instruments

During an installation, the Deployment Manager sometimes displays an error that an instrument installfailed.



Solution: Initiate another installation of the driver pack. If the device is not displayed on the list ofinstruments to be installed, you can ignore the error. The instrument installed correctly.

Solvent managers

INS-12543

Instrument or software component: ISM

A CO2 pressure drop may cause the ccM to send a Stop Flow severity alarm to the ccBSM through theEthernet cable. However, no Stop Flow severity alarm is sent to the ISM.


Solution: Install the contact closure cables between the UPC2 to stop the flow input of the ISM.

INS-13963

Instrument or software component: ccBSM

An over-pressure alarm occurs when a solvent select valve change is programmed together with acolumn selection change between the secondary CM-30S to the primary CM-30S.


Solution: Create a method that changes the solvent select valve to the desired setting and leaves thecolumn position unchanged. Set the ccBSM flow rate to 0.00 mL/min in this method. Insert this method asan equilibrate function in the sample list before the Method Set with the intended initial conditions. In thisway, the solvent selection valve position is changed in the first method, and the column position ischanged in the second.

INS-15478

Instrument or software component: ISM

The ISM menu items in the console do not show after running an ISM leak test.


Solution: Restart the computer.

INS-15736

Instrument or software component: ccM

When the ccM encounters a Leak detected error, the System Status LED indicator remains greenwhen it should display red. This behavior only occurs when solvent is flowing through the ccBSM.


Solution: None.


Column manager

INS-14558

Instrument or software component: CM-30S

An ACQUITY UPC2 system with a CM-30S installed equilibrates, but is unresponsive and does notcontinue to the next injection.


Solution: Add an equilibrate line to the sample set before each column switch. Set the run time to 10seconds and the flow to zero.

Third-party chromatography data software defects

INS-1680, INS-14792, INS-14794, INS-14795, INS-14797, INS-14798, INS-14799, INS-14800,INS-14801Users running Chromeleon version 7.2.8 or 7.2.10 may experience this issue when data is collected usingan ACQUITY system. In the Sequence Properties dialog field titles display as heavy, illegible text.Chromatography Studio is missing the title bar, and functionality like close window (right top corner x) andminimize are not available.


Solution: After saving the method, restart the Chromeleon console.

Waters known issue identifier Waters module name

INS-1680 PDA

INS-14792 SM-FTN

INS-14794 ISM

INS-14795 SM FTN-R

INS-14797 FLR

INS-14798 30-cm CH

INS-14799 RI

INS-14800 TUV

INS-14801 TVM


Documents

Waters Driver Pack 2020 Release 1 , Release Notes · Xevo G2-XS QTof 966 Xevo TQ-XS 1007 Xevo TQ-S 986 General information and support details This section provides important details