Washroom News Summer 2014

t 01622 833633 f 01622 832419 e [email protected]

SUMMER2014

Claygate’s Company Newsletter

washroomnews

See page 2 for more details

Claygate are pleased to announce the arrival of

the new range from Bathroom Brands


newproducts

The ‘timeless luxury’ of the collection offers a different and unique look to the usual traditional Victorian flair and consequently presents a ‘beautiful era’ within today’s bathroom industry. Arcade will work well in either a traditional or contemporary interior, offering customers another choice when designing their dream bathroom. This collection is the personification of the modern bathroom echoing the industry’s stance on the importance of a bathroom space in the household. The collection offers something different within the bathroom industry, not just with the cosmetics, but also with the production. The PVD nickel finish has been favoured to ensure maximum durability, compared with the normal fragile nickel that is usually selected. Its resilience means that Bathroom Brands can use this finish for a range of products, including enclosures, baths and fittings with assurance. Additionally, this means that Bathroom Brands has possibly

set the standard for other manufacturers to follow suit and opt for the PVD nickel finish to achieve maximum quality in their luxury ranges. Arcade signals a new wave in luxury bathrooms, emphasising the need for a relaxing space away from life’s stresses and strains, whilst indulging in lavish and beautiful surroundings. The collection will be available to purchase from Claygate, around August/September time. As well as the arrival of Arcade, there have been a few changes at Bathroom Brands. Aqua Cabinets, Cleargreen and Zamori are no longer stand-alone brands, but collections within Britton Bathrooms. By re-labelling Britton as ‘stylishly contemporary’ and transferring the previous brands over, it indicates that Bathroom Brands has carefully considered what each of its brands does and where they are positioned in the market. For more information about these changes or about the Arcade collection, please contact Sales on 01622 833633.

Bathroom Brands have unveiled a new luxury brand called Arcade to add to their extensive portfolio. Available exclusively to approved dealers, the brand includes ‘beautifully crafted ceramic sanitaryware, decadent

free-standing baths and superb showering masterpieces’, that reflect the Belle Époque period of pre-First World War Paris.

We understand that the theme of public washrooms has rapidly changed and adapted for the modern era. In similar circumstances to bathrooms, washrooms have become more important within the overall look and feel of a commercial space. The stylish, luxurious design of modern washrooms enhances the way in which staff and visitors view the commercial premises or company. Polished accessories, such as hand dryers, soap dispensers and toilet roll holders complete a clean, stylish look that many commercial premises look for. These items are available in different finishes to compliment all themes and designs of a washroom. Washroom Solutions was created in order to focus more on this side of the bathroom industry, helping our customers

to quote for contracts within this market. Depending on area, products are available for next day delivery and some collections offer a range of colours to cater for every type of commercial space.

The catalogue is available to view on our Brochure section on our website. Please go to http://www.claygate.co.uk/site/brochures/

newproducts productnews

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ISSUE 1

OUT NOW!

INCLUDES:

n TOILET CUBICLES

n COMMERCIAL SANITARYWARE

n HANDRYERS

n WATER CYLINDERS

We are proud to announce the release of our new brochure, Washroom Solutions. The 30-page publication showcases products that meet the needs of a washroom space and features some

existing ranges from our sanitaryware, brassware and accessories collections, as well as new products, such as hot water cylinders, hand dryers, toilet cubicles and hygiene items.

Please scan the QR code to be directed

to the Claygate RapidFit™ web page where you

can download the complete brochure


salessalessalessalessales

Samantha Williams01622 833651

Karina Matthews (PT)01622 833634

Jordan Barwick01622 833646

Claire Rootes01622 833622

CUSTOMER SERVICES

Kristina Manktelow01622 833645

Colin Coates01622 833624

Malcolm Thomas01622 833630

SALES DIRECTOR

Dionne Banks 01622 833631

Heather Adsett01622 833639

SALES MANAGER SALES OFFICE SUPERVISOR

SU

PERV

ISO

R

Elly Sculley01622 833638

TEAM CMark Arnold07764 150013

▼SUPPORTING SALES CO-ORDINATORS

AREA SALES MANAGER

Debbie Bowen 07764 150009

AREA SALES MANAGER

Kerry Fuller01622 833648

▼


salessalessalessalessales salessalessalessalessales

Paula Sayers07764 150006

AREA SALES MANAGER

▼ ▼

SUPPORTING SALES CO-ORDINATORS

Tony Crosby07764 150020

▼

▼

AREA SALES MANAGER

Tom Bolton 07764 150008

AREA SALES MANAGER

AREA SALES MANAGER SUPPORTING SALES CO-ORDINATORS

Clive Moore07764 150012

Thomas Morris01622 833649

Rachel Camier01622 833637

Jodie Sparrowhawk01622 833612

Sarah Hamilton01622 833636

TEAM A

Shannon Arthur01622 833623

TEAM B

Leona Butcher01622 833635

Kaylee Durling01622 833653

Alex Sutcliffe-Roberts01622 833655


staffnewsWe said ‘farewell’ to our Sales Co-Ordinator, Aaron Jones in March. Aaron worked for Claygate for three years, acquiring a strong basis for his new role and building a great rapport with our customers. He has taken this valuable experience and applied it to the other side of the bathroom industry.

Aaron

Another to fly the Claygate nest is Credit

Controller, Emma Emanuel. Emma started working for

Claygate nearly seven years ago, joining the Sales team and progressed into Accounts shortly after the company moved to

bigger premises. Taking her extensive knowledge and

experience, Emma is now a city girl, commuting to

London everyday.

After nine years, Area Sales Manager, Andy Tattersall left Claygate in May to start a new chapter at one of our top manufacturers, Roca, as one of their Area Sales Managers. Andy has gained valuable experience and the skills to continue managing the South East region, for one of the world’s stylish and reputable bathroom manufacturers. Thus, he is now our rep for Roca and we shall be working with him closely on a regular basis.

Andy

We have had a few departures and arrivals at Claygate recently.

We will miss them all, but we hope they enjoy their new jobs and we wish them good luck!

Emma

We have also seen the arrival of Bryony Clayson, taking on the new role of Assistant to the Directors’ PA, emphasising the continuous expansion within the company. Whilst assisting PA, Gemma, Bryony has already gained a great insight into the Human Resources side of Claygate, helping to organise events and carry out everyday tasks around the premises.

Bryony

Alex S Roberts joined the Sales department earlier this year and has settled in quickly. Under Heather’s supervision, Alex has confidently learnt the ropes and is currently building a strong rapport with customers. He will be working closely with Shannon on Team A, looking after Paula’s customers.

Alex

We would also like to send our congratulations to another two members of our staff. Customer Services Supervisor, Claire Rootes and her partner Andrew are expecting their first baby and Sales Co-Ordinator, Karina Matthews and her husband, Paul are expecting their second. Both Karina and Claire are due in the Autumn and we would like to send our congratulations and best wishes to them all!

Claire Karina

Cera, Justin and their son Oscar

We will be looking forward to working with them all in the upcoming months.

Our Sales Co-Ordinator, Kerry Fuller is moving to our Customer Services department on 16th June. Due to our Customer Services Supervisor, Claire departing for maternity leave in the Autumn, Kerry will be learning the side of our aftersales care, gaining experience beyond the point of sale and supporting our customers with any problems that may arise.

Due to Andy’s departure, there

have been some alterations in our

ASM areas. ASM Tom Bolton, whose area

covered South West London to South Wales, will now be taking over the South East, whilst we introduce our new ASM, Debbie Bowen for Tom’s previous area. Debbie has a vast amount of experience in the Sales industry,

previously working as Area Sales Executive

for MX Group and Area Sales Manager for TC

Bathrooms.

Spring brought another little bundle of joy to Claygate, as our Sales Co-Ordinator, Cera Thorpe gave birth to a beautiful baby girl, Ava Wish Thorpe. Weighing 8lbs, 3oz, Ava made her way into the world at 10.15pm on Wednesday 12th March, with a full head of dark hair! Congratulations to Cera, her husband Justin, (from our Warehouse department) and Oscar!

Tom

Debbie


Goingplacesstaffnews

Mel, Paul and Andrew

with Neil and Tim in front

We have had a few departures and arrivals at Claygate recently.

Like all of our departments, Transport is a vital piece of the puzzle. However, its operation is

not always obvious to everyone and it certainly requires a lot of organisation.We have 32 Mercedes and Iveco vehicles on site; 24 of them are 7 ½ tonne lorries and 8 of them are 3 ½ tonne vans. Drivers arrive for the new working day between 4am and 7am, depending on their destination, with their vehicles fully loaded from the previous night. Our drivers cover miles and miles of our delivery areas, especially as our new regions of Norfolk, Suffolk and South Wales are becoming busier each week. Life on the road can be rewarding, yet sometimes isolating. We see the images from our driver, Dave Scott aka Tarquin on our Facebook and Twitter pages, displaying their beautiful and tranquil surroundings whilst delivering orders to our customers in the West Country and we see that they have the fantastic opportunity to

experience and visit the most picturesque places in the UK. Yet, for others, they can experience long periods of time with no interaction or communication apart from our customers for a few minutes at a time. Take for instance, one driver, Stuart who makes the journey from our premises to Poole, its surrounding areas and back in one day. That’s 400 miles covered, equating to 2,000 miles each week! Pretty impressive we think! During the bad weather at the end of last year, our drivers endured high winds, heavy rain and battling through high water to get orders to our customers. It goes without saying that they are circumstances that are beyond our control, but our drivers worked extremely hard to overcome these obstacles. Another factor that our drivers have to face is parking, in London in particular. It has always been a huge problem and it’s set to become worse as time goes by. With all the restrictions and

traffic, parking outside a customer’s showroom in the Capital is a tricky task. Cameras have now been installed at the front and rear of the vehicles, ensuring extra security when parking and unloading. Like all of our departments, Transport is a vital piece of the puzzle. We are very proud of our fleet and those who have been here a while will tell you that due to the distinctive look of our vehicles, you will start to see them everywhere in no time at all!

An insight into our transport departmentAn insight into our transport department

Did you know?

It has been calculated that one driver has driven 100,000 miles in the past 13 months!


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websitenews

AVERAGE PRICE INCREASES FROM 2ND JUNE 2014

Polypipe average 7.5%Please note the following products will have a price increase from 2nd June 2014

As Brazil is hosing the World Cup this June, we are organising at fancy dress day aptly named, ‘Football Funday’ on Tuesday 24th June. Claygate staff will pay £1 each for dressing up in something patriotic for the day. All money raised will be donated to Kent Air Ambulance, supporting them and the fantastic work they do. As last year’s event was such a success, we will be participating in the Dragon Boat Race at Bewl Water in Lamberhurst on Saturday 13th September. Approximately 30 members of staff will be attending the event, with at least 20 competing as

a team in three races and the rest assisting with the tombola stall by the marquee. All funds raised will be in aid of local charity, Kent Air Ambulance. More information about our Just Giving page and fundraising from the boat race and fancy dress will be provided in the next few weeks, so keep your eyes peeled on our Facebook and Twitter pages! Your support is greatly appreciated, as always!

charitynewsIt’s that time again where we take full

advantage of famous events and raise as much as possible for a great cause!

To make our website a more useful tool for our customers, we have added a ‘Products’ tab at the top of the homepage. This tab includes technical specification and any additional information that might be helpful. We are in the process of including the majority of the products we stock, section by section, mirroring the order shown in our Price Book. As you can imagine, this will take some time. However, for now, we have ensured that our own brands of Artésan, G,

Aquanite and Planet are available, as well as a few other products that many of our customers regularly ask information on. Also added under the ‘Products’ tab is Polypipe. Although we cannot list every individual item of Polypipe, of course, we have downloaded and attached the latest brochures so our customers can locate what they need as soon as possible. We will keep you updated on the progression of the rest of our portfolio in the coming months.

2014WC

www.claygate.co.uk

Documents

Washroom News Summer 2014