Warranty Management - Fast Start for Automotive Supplierssapidp/011000358700001066512013E/... · SAP Fast Start for Automotive Suppliers ... Header Excel data (“External data”)

Automotive Consulting SolutionWarranty Management - Fast Start for Automotive Suppliers

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Agenda

1. Benefit for the Customer

2. Description of the Function

3. The Function in the System

4. Technical Information


Customer Benefit

Proven solutions/services of SAP Automotive Consulting

Solutions already running productive at several customers

Solutions and documentation are available in German and English

Prompt implementation possible

Defined timeframe for implementation

Exact calculation of implementation cost. Implementation for fixed price

6 months of free follow up care operations for bug corrections starting at the date of installation within

the development landscape. Afterwards chargeable consulting support starts

No additional ongoing costs (i.e. maintenance cost)

Time

Cost

Solution


Agenda






Motivation

Simplify processing of 0km complaints

Unify data formats coming from the customer

Automate the creation of notifications


Customer complaints arise from many different claim reasons

Complaints

0-KMField-

WarrantyGoodwill Service contracts

OEM

Supplier


OEMs deliver their information on different channels…

0-KM

KTL/BVA (Excel file)Financial debit

OEM

Supplier

Check report /

Parts shipment

Complaints

Field-



…which makes an integrated processing difficult for suppliers.

0-KM

Excel processing

OEM

Supplier

Open item in FIQuality processes in

QM

Missing integration

KTL/BVA (Excel file)Financial debitCheck report /

Parts shipment

Complaints

Field-



Integrated process

Once the process is integrated over channel borders, new possibilities

arise

Linking quality analysis with monetary evaluation

How much does this quality issue cost?

Improved checking leading to a reduction of customer debits

Use technical arguments from QM analysis as well as business arguments such as warranty

terms and plausibility checks for your discussion with the customer

Increase supplier recovery

By linking all sources of information, you can significantly increase you supplier recovery


SAP WTY hilft Ihnen, die Prozesse zu integrieren

OEM

Supplier

SAP WTY

The missing link

0-KM

Open item in FIQuality processes in

QM

KTL/BVA (Excel file)Financial debitCheck report /

Parts shipment

Complaints

Field-



SAP Fast Start for Automotive Suppliers

Use the WTY Fast Start for Automotive Supplier and rise to the challenges of this business

1. Challenge:

Processing Excel data from the customer

2. Challenge:

Integration of technical (QM) and monetary (WTY) checks

3. Challenge:

Assigning customer collective debits (FI) to single damage

cases (WTY, QM)


SAP ERP

Challenge 1: Processing customer Excel data

• Fast Start for Automotive Suppliers consolidates and harmonizes data for a transparent

commercial processing.

• Unifies field and 0km complaints.

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Solution : Upload tool for the import

Importing manifold data formats

Supported file formats are:

XLS, XLSX, tab-delimited text-files

Saving file layouts

Several layouts per customer

Adapting layouts in customer master data

Data cleansing and data mapping

DDIC-conversion helps to convert field content into SAP format (such as data fields)

Conversion for customer material number to own material number

Own specific conversions can be integrated


Upload: Process

Transparent data import

Status tracking for each line

New, To be processed, Mapping successful, Process done, Error

Exclude items

Items can be dropped at any step of processing when errors occur.

Two-step processing

The XLS is transferred into an SAP table and can then be check by users

In a second step conversion to internal data formats happens: DDIC conversion, material number

conversion, currency determination, own conversion


Upload: Creating QM notifications and/or WTY claims

Automatic document creation

Data plausibilization and completion

Org data determination (Plant, SalesOrg, etc.)

Checking for mandatory fields (customizable)

Longtext import (such as OEM fault analysis)

Configurable field mapping

The mapping of uploaded fields to fields in the notification can be influenced by BAdI It is possible to fill customer

specific fields

Update existing documents

New version of a file trigger an update to existing documents


Challenge 2: Integration QM with WTY

Type of integration is dependent on the order of processes. Several

combinations are possible:

Simultaneous creation

If no other tool is used for notification creation, you can create both claim and notification directly

through the Upload. Both documents will be linked 1:1.

Notification / part first

Notification is created manually. The Upload creates the claim, notification is found through check

report number and material number, document flow is established between both documents .

Excel / Claim first

The claim is created using Upload. When the notification is created manually, the system find

the claim using check report number and material number and proposes to create the document

flow link.


Result : Q-Notifications and claims are linked for each damage case

KTL/BVA (Excel file)

Excel Upload

OEM

Supplier

FolgebelegFolgebeleg

FolgebelegFolgebelegClaims1 claim per damage

Q-Notifications1 notif per damage

Fehlende IntegrationConfigurable Mapping


Each documents holds the processes that it is best at


Excel Upload

OEM

Supplier


FolgebelegFolgebelegClaims1 Claim per damage

Q-Notifications1 Notif per damage

Technical and logistical processes:

Fault analysis, 8D, …


Each documents holds the processes that it is best at


Excel-Upload

OEM

Supplier



Commercial processes:

Warranty check, plausibility, prices, etc.

Claims1 Claim per damage

Q-Notifications1 Notif per damage


Challenge 3: Integration QM/WTY with a collective debit

In one transaction, the debit value is distributed to all relevant claims.

This adjusts the claims’ values

Proportional distribution or manual distribution are supported

Taxes are calculated automatically

Distributing the debit value

to the claims

The single claims related to the debit are collected in a collective

document

This collective document is also a “claim” document and used for

collective FI posting

Summarizing all related

claims in one collective

document

By posting the collective document against the customer account, the open

item in FI is closed

Full integration into SAP account determination and CO objects

Possible integration with SAP Dispute Management

Closing the open item in FI


Assign claims to a collector and post the collector


Excel Upload

OEM

Supplier


FolgebelegFolgebelegClaims1 Claim per damage

Collective Claim1 collector per dispute / debit

Open item in FI

assign

Q Notifications1 Notif per damage


Integrated scope of the solution

More than the sum of its parts

The ACS Fast Start for Automotive Supplier contains and combines the scope of several

ACS solutions

The following consulting solutions are also available as separate ACS and are part of the Fast

Start for Automotive Suppliers:

Warranty Management Fast Start

Claim Upload standalone

Warranty/QM integration

Warranty Workbench

Financial integration with OEMs

Collective postings

Automation using VSR

More information on available solutions on : http://www.sap.de/acs/warranty

http://www.sap.de/acs/warranty


Through integrating several areas the “Fast Start for Automotive

Suppliers” delivers a complete End-2-End process

Warranty Workbench

Speed of processing

increased:

Free criteria claim

search

Mass-perform claim

action directly in the list

Ad-hoc reporting

Project and tools

Complete support

Complete user

documentation

Customizing

documentation and

handover to your IT

Tools that simplify

ongoing process

development

Tools for master data

migration and

maintenance

Prices, Messages,

Accounts

Best Practices are

delivered in many areas

Prices and taxes

FI account determination

CO objects

Messages and forms

WTY process

Contains among others

these process steps:

Plausibility checks

Warranty term checks

Assignment of posting

competency

Release messages to

partners (initial reject,

claim letter)

Reject claims


Integrated quality and warranty processing

Implementation at a fixed price

Die ACS Fast Start for Automotive Suppliers delivers a complete implementation of best

practice solutions in your system.

Installation, customizing und technical adaptation

Technical elements are transported into your system. We perform the necessary customing.

Adaptations need for integrating the solution into your system are included.

Integration

We integrate the claim process into your existing QM process. Additional integration into your

system (FI account determination, catalogs, prices) is guaranteed. Master data checks and go-

live preparation

Documentation

We deliver an extensive documentation package, including end user documentation, cut-over

lists and technical documentation


Integrated quality and warranty processing

Project accelerator

Using ACS Fast Start for Automotive Suppliers, you projects are faster, safer and cheaper.

Integration of customer fields to standard structures is prepared. Many BAdIs allow you to adapt

the ACS based process to you requirements

Customizing tools and implementation facilitators

Tools to analyze you process model, for changing claims in mass processing, for helping you

define regular jobs and for accelerating your projects

Implementation guide

Naming conversions, development guidelines and checklists let you profit of more than 15 years

of experience in Warranty Management


Agenda






Upload

Example Excel file


Upload

Overview

Header

Excel data (“External data”)

SAP data (“Internal data”)

Lieferant

Kunde

Ausgang zum

Lieferanten

Ausgang zum

Kunden

Eingang vom

Kunden

Eingang vom

Lieferanten

SAP

Warranty

SAP QM


Upload

Processing

Status management and

header information

Processing using

buttons

Managing additional

data

Local file upload


Upload

External data

Status for each line /

ignore linesLines in external

format


Upload

Mapping

Mapping external data to internal formats

Setup as master data

We deliver conversion logic

Material number conversion (Customer material Material)

Org data checks

VIN decoding

Etc.

You can implement own conversion function modules


Upload

Converted (internal) data

Status per line /

ignore line

Field content in

internal format


Upload

Processing

Direct access to the

notification

Possibility to access old uploads


Synchronizing QM notification and WTY claim

While saving one document, the other is changed / updated

Synchronization can be set up in a synchronization profile

that sets the direction and the content of data transfers


Warranty process

Clerk determination

Automatic determination of clerks can assign claims to an employee or a group of

employees

Fast Start delivers a table for determination according to :

Country, partner

Combination of both

Additional criteria can be added using a BAdI


Warranty process

Formally checking incoming claims

Data quality is a key to a good warranty process. Therefore, Fast Start contains formal and plausibility

checks that help you to increase the quality of data and decisions

All checks are realized in the VSR rule framework

Integrating the checks into the action matrix is part of the solution

Rules and business content are delivered

Mandatory fields on all claim levels

Checking duplicate claims

Checking for completeness and plausibility of information


Warranty process

Warranty checks

Checking for validity for warranty terms is the heart of the warranty process.

Several types of warranty terms (normal, extended warranty, goodwill, …) can be checked in one

claim

Checks are integrated into the action matrix

All types of counters (time, operating hours, km, …) can be used


Warranty process

FI/CO posting and reversal

Setup of FI account determination is part of the ACS

CO object determination is set up to you needs and can happen on

individual documents per claim

Posting competence flexible to user level

Temporary posting stops for year-end closure or system maintenance

Adjusted to

your needs

Integration into the action matrix. Complete with error handling and reversal

Possibility to post initial debits, but also adjustment postings

Mass processing, collective posting

Transparency is kept even after several adjustments (versioning concept)

Process

integration


Assigning a debit to claims:

Post the OEM’s initial debit to all relevant claims (I)

Flexible settings

Claim selection



Post the OEM’s initial debit to all relevant claims (II)

1. Open FI item 2. Distribute to claims Manual

Proportional to claimed values

Mix of both

3. Distribute tax

Posting happens

on a claim’s IC

version. This links

the payment to a

damage case (via

QM notification)



Save money using factor agreements and OEM negotiations

Factor agreements are negotiated with OEMs for all

claims with specific characteristics. Claims are adapted

automatically

If for certain claims, special conditions are

negotiated, the can be transferred into

claims in one mass startp. These

condicitons can be absolute or

percentages, per claim or as a grand total.



Collective postings combine the claims’ FI postings

Claims use the same action for single claim posting and collective posting. The rest is

done by the system

The direct FI posting of a single claim is replaced by adding it to a collective document

the contains single claims as items.

The collective claim is then posted in one

single FI posting

Criteria for which claims are combined in

one collective claim can be set up in

customizing


QM/WTY integration – Claim posting can be held back until QM

notifications are processed.

Before posting a claim, the system check the status of the linked QM notification

Claim can only be posted when the notification status is set.


Warranty process

Framework message determination and release

SAP Warranty Management uses the standard SAP message determination that many other

processes in ERP use.

Message determination and release are fully integrated into the process and happen

automatically

Message form and content are delivered and can be adapted according to your requirements

(customer fields, logos etc.)

The framework makes it easy to integrate additional messages into the process


Warranty process

Initial rejection and final decision

Messages are setup so that they are sent as attachment to an email recipient


Warranty process

Reject claims

Claims can be rejected from many defined points in the process

Reopening rejected claims is implemented


Cross-process features

Coding and naming conventions

Fast Start is all about integration – with standard process, with your developments and with

other ACS:

We use BAdI and Enhancement Spot technology to integrate different layers of software

Common naming conventions for all development objects are used.

Naming conversion for customizing – especially the action matrix – are introduced

This includes standard actions, our ACS actions and your own actions

Reusable coding snippets are available for your use.



Extensions to WTY user interface

We deliver all tables with

usable layouts

All documents are collected in the

document flow

The most important

information on damage and

repair is always visible

OEM reference information



Integrated pricing

Fast Start contains a complete implementation of pricing that combines your

sales prices and claim specific conditions:

Conditions for reducing claims

Percentages or absolute, on header or item level

Reduction by item type

Maximum values per item type

Labor values are flexible by partner,

country, and more



Authorization concept

Our authorization concept is the product of more than 10 years of

experience.

Specific roles for claim processors, key users, developers

Individualize these roles according to Country

Claim type

Org data

The concept has explicitly been designed

to be extendable



Other features

Many small and big features have proven their value in many customer projects:

Integrating SAP standard catalogs for damage codes, labor values, external costs

1-Click access buttons for the most important actions in a claim

Synchronizing partners on header and version level

Automatic item type determination from material number and vice versa

Integration of IDocs and notifications into the document flow

Org data on header and version level

Layouts for item table and navigation tree

…


Additional programs and implementation tools

Tools for process development

Where-used list for function modules in actions

Where-used list for actions in processes

Check an action matrix for completeness and plausibility

Graphical display of an action matrix

Other development tools

Authorization check for actions

Key User and analysis tools

Searching claims by change document

Search by WTY IDocs

List display of error logs for a claim

Master data maintenance and migration


Tools for process development


Installation and implementation service

Fast Start is more than a technical matter. We support you in adapting IT to your business

requirements and use the Best Practice of SAP Consulting.

We deliver templates for all relevant blueprint activities

Processes of Fast Start are completely integrated into you existing environment

We adapt forms to your company layout (header and footer area)


Documentation and support

Successful quality and claim processing doesn’t end with implementing SAP – that is where

it starts!

Fast Start contains all necessary documentation, how-tos and the support that you need to make

full use of your SAP Warranty Management system.

Key User documentation

Technical implementation

Customizing documentation

Functional handover to Key Users

Support – Free error correction for 6 months after the implementation


Project accelerator

All new functions are easily accessible using Easy Access Menus and

a customizing tree


Agenda






Technical Information

Available for SAP ERP ECC 6.0

Technical installation possible remotely

Modification free

Delivery in Z-namespace


Source of Information

OSS-System

Notes (Search term: Automotive Consulting Solutions)

Internet

Overview-, Detail- and Customer presentations

http://www.sap.com/acs

Email - distribution list

Signing up through [email protected]

http://www.sap.com/acs

Thank you!Clemens Paulus

Senior Consultant Warranty

Management

Consulting Automotive

SAP Deutschland SE & Co. KG

Hasso-Plattner-Ring 7

69190 Walldorf, Germany

M +49/151 438 19510

E [email protected]

mailto:[email protected]


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Warranty Management - Fast Start for Automotive Supplierssapidp/011000358700001066512013E/... · SAP Fast Start for Automotive Suppliers ... Header Excel data (“External data”)