Wanda D. Cleckley3 Echo Avenue

Richmond, Virginia 23223(202) 904-7724

wandacleckley@yahoo.com

Summary of Experience and Skills Twenty years of service to at-risk youth, adults, chronically homeless population, homeless families; Established rapport and ongoing communications with those in transition and seeking life direction; Excellent interpersonal skills and ease in working with all levels of staff, age group and cultures; Skilled in handling confidential matters; Committed to delivering high quality work and customer service; Coordinated various in-house and off-site company training, and meeting; Supervised office staff, building facility and vendors; Recruiting experience support staff to include conducting phone screens and interviews; Conduct one to one and group counseling for residents of supportive housing and residential

treatment facility for youth and adults; Maintain compliance with company policy, HIPPA regulations, confidentiality adherence; Regular communication with outside agencies and community service providers for the purposes of

client support and referral and augmenting services to residents; Attend meetings as requested at service provider meetings in the community.

E&G Anderson Richmond, VA9/2016 – PresentAccount Executive/Customer Service AgentCustomer Service agent; qualifying applicants for “Lifeline Assurance” service for Assurance Wireless Telephone Company. A free telephone service for customers who receive government assistance. Reviewed and submitted required documents to company database for processing, review and approval. Interviewed and qualified applicants throughout the Northern Virginia area. Dealt directly with public, data entry and compilation of data and provided documents for review. Instructed in management and marketing principles.

Union Temple Baptist Church Washington, DC2/2013 to Present (Volunteer)Office Administrator - Outreach Case ManagerResponsible for the day to day operations of the organization; Supervise staff, both maintenance and volunteer staff; Answer telephone, create documents; Respond to inquiries both oral and written of those seeking information, services; Prepare contracts for rental space within the facility; Extensive work on MS Word, transcription and long hand dictation; Assist with coordination and facilitation of events as needed; Duties vary according to the needs of the employer; Conduct home visits to clients transitioning from Temporary Assistance to Needy Families (TANF); Perform surveys gathering pertinent information regarding client’ experience with TANF; Daily interaction within the community seeking clients and documenting travel.

Harbor House, Inc. Miami, Florida12/2009 to 2/2013Program Manager – Interim AdministratorConduct intake and assessment of new residents; worked with City’s Emergency Bed Program for the City of Miami; Responsible for the administration and reporting of all clientele entered into the facility on a daily basis; Perform intake daily of approximately 10 – 20 clients daily; Worked with permanent housing residents to maintain compliance in their medication regime, day treatment attendance, budgeting, and housing security; Monitor resident progress towards daily living skills, nutritional adherence, overall well being; Complete documentation in the Homeless Management Information System (HMIS) daily reporting on clients, intake, discharge and monitoring of counselors and their notes on clientele assigned to their case load; Served as administrator for the Homeless Trust in the Homeless Management Information System (HMIS).Provide linkage and referrals to community services, agencies and activities; Provide transportation as needed to resident for services outside the facility; Teach and assist with daily living skills continual observation and monitoring to ensure compliance; Facilitate workshops and information sessions for residents; Participate in residential community building activities and field trips; Attend scheduled workshops, training and meetings as required; Complete all documentation and paperwork in a timely and efficient manner; Intervene in crisis and

emergency situations; Entered and maintained daily roster of all clients; Submit prescriptions to pharmacy for clients upon their arrival in the facility; Organized transport with hospital services for clients needing immediate hospitalization for medication due to lapse of medication intake due to homelessness; additionally notified Crisis Units when clients would de-compensate due to lack of medication and/or co-occurring disorders of substance abuse; Interacted with public through telephone calls, meetings, emails to assist residents; provided reports, documentation and accurate accounting of all services, census, and other reporting demographics on a regular and timely basis; Created filing system and upgraded the existing system to better serves the need of the office administration; Applied for client services, food stamps, Medicaid and assist with services as needed; Assist with placement and monitoring of permanent housing for veterans, chronically homeless; through contact of service providers, referrals and other services available within the community.

Legal Secretary – 2/2007 -2009Thompson Legal Staffing, SRI, Robert Half StaffingLegal staffing agencies in the Miami, Florida area. Worked in litigation, filing documents, e-filings, greeting clients. Answering telephones, interaction with clients, courts, insurance companies, and opposing counsel to set trial dates, depositions, completed discovery documents. Worked with tax, probation, family, domestic relations, and other areas of law in an administrative capacity was it relates to maintain the office flow of the law practices.

Union Temple Baptist Church – AYA Program Washington, DC10/2004 to 2/2007Senior Case ManagerMaintained monthly caseload of thirty (30) clients on TANF (Temporary Assistance to Needy Families); serving approximately 15,000 clients during the tenure; Responsible for home visits for assessment and informational interviews for clients benefits; Performed monthly support group meetings for clients on program workload to assist in smooth transition of work; Maintained statistical analysis of home visits, one-to-one sessions, and group sessions; Interacted with community resources to provide services for clientele; Typing, filing, answering telephones, constant contact with providers for services to clientele; Maintained monthly events for clients; training in the area of life skills, budgeting, parenting, and other issues pertinent to the needs of the clientele.

Harambee House for Youth 1991 - 2007Case Manager - MonitorResponsible for youth 11-17 boys and girls facing adjudication and were awaiting court. Establish rapport with youth. Implemented, led and participated in group activities and meetings for youth as assigned. Maintained an environment in which the needs of the youth are addressed in a manner that is comfortable, motivating, and secure for them. Provided informal counseling to youth in a manner that includes, respect, honesty, non-judgment and empathy. Provided medication and maintained hourly log entries of all activities in the facility. Assists in maintaining youth files and documents contact for youth. Encouraging youth to maintain clean and neat living areas. Conducting weekly room/apartment inspections (or more frequently if deemed necessary); implementing follow-up plans and helping youth address cleaning issues as necessary.

Volunteer Work

2013 - Health Coordinator, Leadership Council for Healthy Communities, Washington, DC - Conduct seminars on health issues as it relates to at risk African American communities. HIV and African

American Women, Healthy Body and Healthy Spirit, dealing with nutrition, healthy cooking, and healthy eating. Respiratory Health, Asthma and COPD. Continue to conduct workshops, seminars and educational forums around the issues of health and health issues.

2012 - The Village South, Miami, Florida - Conducted support group meeting for women in drug rehabilitation program serving women struggling through addiction. The format for group was based on 12-Step

Concepts. Assist with women as the embraced recovery with their children in treatment with them; family reunification.

Completed 60 college credits toward Bachelor’ Degree , Trinity University, Washington DC