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Waarom stilstaan bij de digitale beleving van de medewerker?
by Hans Mangelschots
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Ecosystem(nonprofit)
• Founded by Ben Greeven & Joris Peumans in March 2017• Today +55 members (HR Tech – HR Engagers – HR Service Providers)
geneHRations.eu
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1. IT’S ABOUT PEOPLE
Tech = Mainstream
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2. Maatschappij
Online, inline, consuming all the time
&
24/7
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Uitzondering?
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In welk jaar zijn Byonce en JayZ getrouwd?
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Old adage Age of Self
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Age of Self
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Wifi
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From candidate market ..over Employer Branding ..to job market3. HR
Generatieshift
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Attitude shift
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Employer Ratings!
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1/3 says: “No”
92% vindt employer reviews
belangrijk
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Veranderende competenties – Digitale Transformatie & Industry 4.0 (WEF)
Lage retentie en betrokkenheids
statistieken
Talent & skills tekort
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“De kost van een mislukte aanwerving loopt op tot € 35 250 voor bedienden en tot € 151 000 bij leidinggevenden.”
-Securex
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Dus HR Tech.. What’s gebeurt?
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Worst case scenario
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1. De impact van Marketing op HR
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2. De ontwikkeling van nieuwe HR Tech
• Automatisatie
• “Life at work” apps & Employee Experience Platformen
• Analytics & dashboarding
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DIGITAL EMPLOYEE
EXPERIENCE
Attraction
Hiring
Onboarding
Learning & development
Performance
Rewards & recognition
Collaboration & engagement
Mobility & offboarding
EmployeePersona
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“If you can’t measure something, you can’t understand it.
If you can’t understand it, you can’t control it.
If you can’t control it, you can’t improve it.”
H. James Harrington
ABSENTEEISMAbsenteeism rate, cost of absenteeism, ratio vacation vs. sick leave,...
‘SOFT’ HR DATA
RECRUITMENT
The hiring funnel: time to
hire, applicant-to-hire ratio,
recruitment channels,...
TRAINING & DEVELOPMENT
Assessment scores, hours of training followed, training
effectiveness,...
HAPPINESS & CULTURE
Employee satisfaction score, employee engagement,
(in)voluntary turnover rate,...
EMPLOYMENTTotal hours worked, per project, # employees & contractors, personnel turnover rate,...
FINANCIAL
Total & avg salary cost, benefits, % of cost of the workforce,...
01
02
03
06
05
04
‘HARD’ HR DATA
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“It’s better to have incomplete information
than inaccurate data.”
DataChick
3. AI HR Tech – Trends & Applications
Trend #1: Artificial Intelligence in HR
Trend #2: Machine Learning in HR
▪ 60% van de bedrijven heeft hun businessplan reeds aangepast aan AI
▪ Bij 25% van de bedrijven falen de helft van de AI-projecten
▪ Geen tot weinig regelgeving of ethisch kader rond gebruik van AI
▪ Wordt goedgepraat en verbloemd, negatieve of ethische effecten worden geminimaliseerd
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🤔
Twee drijfveren voor het gebruik van HR Tech & AI in HR:
1. Verhogen van de efficientie (automatisatie)2. Verbeteren van de werknemersbeleving
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1. Trends in Hiring & Talent Acquisition
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PROCESS AUTOMATION:
SOURCING –SELECTING -
HIRING
MATCHING ALGORITHMS &
PREDICTIVE ANALYTICS
PERSONALIZED NURTURING -
COACHING
CONVERSATIONAL AI
COLLABORATIVE HIRING
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Improving efficiency
Automating repitive tasks
Access to (external) information
Use machine learning to identify errors from the past and to avoid and / or speed up certain processes
Signaling trends through pattern recognition
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Improving candidate experience
(Pr)e-assessment
AI & video screening
Matching
Chatbots
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2. Trends in Retention
COACHING & FEEDBACK
WELLBEING INTERNAL MOBILITY
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COACHING & FEEDBACK
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Identificeren verbeterpunten
WELLBEING
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• Burnout preventie enwelzijnsplatformen
• coaching en consultatie
• trackers
• workforce (health) monitoring
• Arbeidsveiligheid engezondheid
INTERNAL MOBILITY
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3. Learning & development
MICRO-LEARNING ANYWHERE - ANYTIME CONTENT & KNOWLEDGE SHARING
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MICRO LEARNING
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ANYWHERE - ANYTIME
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CONTENT & KNOWLEDGE SHARING
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Vele optimalisate use cases gaan over het elimineren van repetitieve taken, zodat HR zich kan
focussen op het belangrijkste deel van de job:menselijke interactie.
Connecting the dots in HR
HANS MANGELSCHOTS
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www.HRTechvalley.org
