Vt 2012 09 supplementary slides

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we were thrilled to welcome world renown Results Based AccountabilityTM founder Mark Friedman to Vermont for three days of training and policy discussions with over 300 agencies, legislators, and funders. Mark expertly guided everyone through his methodology for answering the three questions: 1) How much did we do; 2) How well did we do it; and 3) Is anyone better off?


<ul><li> 1. RBAResults-Based Accountability TM VERMONT SEPTEMBER 2012SUPPLEMENTARY SLIDES The Fiscal Policy Studies Institute www.raguide.org www.resultsaccountability.com Book - DVD Orders amazon.com resultsleadership.org</li></ul> <p> 2. Service: __________________________________School Hospital Job Training Fire Department How much did we do? How well did we do it?Primary customersUnit cost# students trainedpersonspatientsWorkload ratioPrimary activity% of ___x___ that# job courses alarms diagnostic hours of testshappen on time responded instruction to Is anyone better off? If your service works really well,how are your customers better off? #patients whofullystudentspersons to get% fires keptwhoroomgraduatejobsrecoverof origin 3. Child Welfare Quantity QualityHow much did weHow well did we do do?it? # ofEffort Workload ratio: children in No. of children foster care per workerIs anyone better off?# of% ofchildren inchildren inEffect permanent plcmtpermanent plcmt within 6 monthswithin 6 months or entering care of entering care 4. Juvenile JusticeQuantity QualityHow much did we How well did we do do? it?EffortNumber of Percent ofchildren in children in custody community based (vs. institutional)care Is anyone better off?# of% ofchildren exitingchildren exitingEffectcustody with no custody with no repeat offence in repeat offence in 6 months6 months 5. Personnel DepartmentQuantity QualityHow much did weHow well did we do do?it?Effort Number ofAverage ApplicantsRecruitment Processed Period Is anyone better off?WorkforceWorkforceTurnover RateEffect # New Hires(non-promotions) Customer *Satisfaction* Percent of supervisory staff who report that personnel provides the support they need to do their jobs. 6. Information Technology (MIS) QuantityQuality How much did we How well did we dodo? it?Effort Average response timeNumber ofto service requestsIT projects% Projects on schedule on budget Is anyone better off?Rate of# UnscheduledEffect DowntimeCustomer#* Satisfaction* Percent of staff who report that MIS provides the support they need to do their jobs. 7. Audit Quantity QualityHow much did weHow well did we do do?it?EffortNumber of Percent of audits audits completed on scheduleIs anyone better off? # Rate of repeat findingsEffect $ value of corrected audit findings as percent of total agency # budget 8. Next Generation Contracting Quantity Quality1. Traditional purchasingEffortmethods work fine in theupper quadrants. BUTEffect2. They break down inthe Is anyone better off?quadrants (because of case mixdifferences and perverse incentives). WHICH MEANS 3. What we purchase in the lower quadrants are not deliverables, but rather a RELATIONSHIP where funder and grantees work together to maximize customer results. 9. Next Generation Contracting Contract ProvisionsProvision 1. Specify the 3 to 5 most important performancemeasures (from the How well did we do it? and Is anyonebetter off? categories).Provision 2. Specify that the contractor will use a continuous improvement process (the RBA 7 Questions).Provision 3. Specify how the funder and contractor will workin partnership to maximize LR customer results (quarterly meetings using the 7 questions as the agenda).Provision 4. Specify that the funder will work with the fundingcommunity to simplify and standardize contracting andperformance reporting. 10. Next Generation ContractingContract ProvisionsProvision 5: : Clear articulation of role in population/community well-being. Language of contribution not attribution.Provision 6: 10% for quality management and administration.Provision 7: Multi-year funding using 3 year rolling contractsProvision 8: Use of targets that are fair and useful.Provision 9: Fund flexibility and virtual funding pool: transferof up to 10% across line items and program lines. 11. Resourceswww.raguide.orgwww.resultsaccountability.com RBA Facebook GroupBook - DVD Ordersamazon.comresultsleadership.org </p>


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