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Definition AIDS (Acquired Immune Deficiency Syn- drome) is a disease of the human im- mune system which caused by HIV (Human Immunodeficiency Virus). The illness interferes with the immune system making people with AIDS much more likely to get infections, including oppor- tunistic infections and tumors that do not affect people with working immune sys- tems. This susceptibility gets worse as the disease continues. Incidence/Statistics (updated till 2009) Surveillance data on AIDS & HIV shows that up to June 2009, a total of 86,127 HIV infections were reported to Min- istry of Health, Malaysia. Of this figure, a total of 14,955 were AIDS cases and 13,003 death were recorded. Up to June 2009, there are 73,124 people living with HIV. From 86,127 HIV infections, 76.9% of cases are those aged between 20 to 39 years. 15.8% of cases are those aged between 40 to 49 years. 3.8% of cases are those aged between 50 years and above. 1.4% of cases are those aged between 13 to 19 years. 1.0% of cases are those aged below 13 years. For period between January and June 2009, a total of 1,497 HIV cases were reported. The Ministry of Health forecasted that until the end of 2009, the estimated rate of HIV notifica- tion is 10 cases per 100,000 populations in Malaysia. Mode of transmission HIV causes AIDS. The virus attacks the immune system and leaves the body vulnerable to a variety of life- threatening infections and cancers. Common bacteria, yeast, parasites, and viruses that usually do not cause serious disease in people with healthy immune systems can cause fatal illnesses in people with AIDS. HIV has been found in saliva, tears, nervous system tissue and spinal fluid, blood, semen (including pre-seminal fluid, which is the liquid that comes out before ejaculation), vagi- nal fluid, and breast milk. Dear Readers, Seasons Greetings!! December comes again, and here we are at the last month of the cal- endar year. Merry Christmas to all who celebrate and Happy New Year 2012. I would like to thank our respective business part- ners, clients and associates for giving the support and opportunity to venture together with us. May our relationship flourish in many years to come. To friends, colleagues and all CompuMed staffs, keep up the good work and always aim high to achieve more in whatever you want to accomplish. Warm welcome to all our newcomers at CompuMed. Let’s strive together to bring CompuMed to greater heights. Once again, I wish all of you having blessed Christ- mas and Happy Dragon Year 2012. Issue 8, December 2011 (For internal circulation only) AIDS Compiled by Wong Leh Ha VOICES OF Highlight World Human Rights Day 2 The Importance of Having Healthy Lifestyle 4 How to Uplift Angry Customers 5 Hari Raya Sight Project 7 1st CompuMed’s Badminton Tournament 8 JOTS FROM THE MANAGEMENT Continue at Page 2

VOICES OF - BPO · seems to clear.This stage can last any time between 2 weeks and 20 years. 4. AIDS: In this stage, HIV infection's patient with developed toxoplasmosis of the brain,

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Page 1: VOICES OF - BPO · seems to clear.This stage can last any time between 2 weeks and 20 years. 4. AIDS: In this stage, HIV infection's patient with developed toxoplasmosis of the brain,

Definition

AIDS (Acquired Immune Deficiency Syn-drome) is a disease of the human im-mune system which caused by HIV (Human Immunodeficiency Virus). The illness interferes with the immune system making people with AIDS much more likely to get infections, including oppor-tunistic infections and tumors that do not affect people with working immune sys-tems. This susceptibility gets worse as the disease continues.

Incidence/Statistics (updated till 2009)

Surveillance data on AIDS & HIV shows that up to June 2009, a total of 86,127 HIV infections were reported to Min-istry of Health, Malaysia. Of this figure, a total of 14,955 were AIDS cases and 13,003 death were recorded. Up to June 2009, there are 73,124 people living with HIV.

From 86,127 HIV infections, 76.9% of cases are those aged between 20 to 39 years. 15.8% of cases are those aged between 40 to 49 years. 3.8% of cases are those aged between 50 years and above. 1.4% of cases are those aged between 13 to 19 years. 1.0% of cases are those aged below 13 years.

For period between January and June 2009, a total of 1,497 HIV cases were reported. The Ministry of Health forecasted that until the end of 2009, the estimated rate of HIV notifica-tion is 10 cases per 100,000 populations in Malaysia.

Mode of transmission

HIV causes AIDS. The virus attacks the immune system and leaves the body vulnerable to a variety of life-threatening infections and cancers.

Common bacteria, yeast, parasites, and viruses that usually do not cause serious disease in people with healthy immune systems can cause fatal illnesses in people with AIDS.

HIV has been found in saliva, tears, nervous system tissue and spinal fluid, blood, semen (including pre-seminal fluid, which is the liquid that comes out before ejaculation), vagi-nal fluid, and breast milk.

Dear Readers, Seasons Greetings!! December comes again, and here we are at the last month of the cal-endar year. Merry Christmas to all who celebrate and Happy New Year 2012.

I would like to thank our respective business part-ners, clients and associates for giving the support and opportunity to venture together with us. May our relationship flourish in many years to come. To friends, colleagues and all CompuMed staffs, keep up the good work and always aim high to achieve more in whatever you want to accomplish. Warm welcome to all our newcomers at CompuMed. Let’s strive together to bring CompuMed to greater heights. Once again, I wish all of you having blessed Christ-mas and Happy Dragon Year 2012.

Issue 8, December 2011 (For internal circulation only)

AIDS Compiled by Wong Leh Ha

VOICES OF

Highlight World Human Rights Day 2

The Importance of Having Healthy Lifestyle

4

How to Uplift Angry Customers 5

Hari Raya Sight Project 7

1st CompuMed’s Badminton Tournament 8

JOTS FROM THE MANAGEMENT

Continue at Page 2

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Page 2

Human Rights Day is celebrated annually across the world on 10 December. The date was chosen to honor the United Na-tions General Assembly’s adoption and proclamation, on 10 December 1948, of the Universal Declaration of Human Rights (UDHR), the first global enunciation of human rights. The for-mal establishment of Human Rights Day occurred at the 317th Plenary Meeting of the General Assembly on 4 December 1950, when the General Assembly declared resolution 423(V), inviting all member states and any other interested organiza-tions to celebrate the day as they saw fit. The day is a high point in the calendar of UN headquarters in New York City, United Stated, and is normally marked by both high-level political conferences and meetings and by cultural events and exhibitions dealing with human rights issues. In addition, it is traditionally on 10 December that the five-yearly United Nations Prize in the Field of Human Rights and Nobe, Peace Prize are awarded. Many governmental and nongov-ernmental organizations active in the human rights field also schedule special events to commemorate the day, as do many civil and social-cause organizations.

According to the UN, human rights are interrelated, interde-pendent and indivisible legal rights inherent to all human being beings without discrimination and irrespective of our national-ity, sex, nationwide or ethnic origin, colour, religion, language, or any other status. While the core of the Universal Declara-tion has continued to remain the same that of safeguarding individual privileges wherever their violations happen, the so-

WORLD HUMAN RIGHTS DAY Compiled by Akmal Hafiz

cial, political, economic and cultural modifications above the many years has created the must possess a flexible complete new network of instruments and mechanisms in place that is now being identified and developed to enforce the objec-tive. The aim of this Declaration was to set basic minimum international standards for that safety from the rights and freedoms of the individual. Implementing all of its aspects is a great challenge for all countries. Some rights may conflict with others. Some groups may need special con-sideration to help them gain equality. Governments may feel the need to restrict rights to freedom of speech or peaceful assembly in times of instability and conflict. It is important that we learn about our rights and responsibili-ties and how to protect them so we can assist in guaranteeing access to rights for all people. Until everyone can enjoy their right to life, liberty and security the world will remain an un-safe and unfair place. We must learn the skills of active toler-ance and compromise to overcome differences and foster cross-cultural communication and advocacy to uphold the rights and freedoms of disadvantaged or oppressed individu-als and communities. This may mean reviewing our attitudes and behaviors so that the way we live our lives does not limit the rights of others.

AIDS ( From front page) Compiled by Wong Leh Ha

AIDS begins with HIV infection. People who are infected with HIV may have no symptoms for 10 years or longer, but they can still trans-mit the infection to others during this symp-tom-free period. If the infection is not de-tected and treated, the immune system gradually weakens and AIDS develops.

Acute HIV infection progresses over time (usually a few weeks to months) to asymptomatic HIV (no symptoms) and then to early symptomatic HIV infection. Later, it progresses to AIDS (advanced HIV infection with CD4 T-cell count below 200 cells/mm3). Almost all people infected with HIV, if they are not treated, will develop AIDS. There is a small group of patients who develop AIDS very slowly, or never at all. These patients are called nonprogressors, and many seem to have a genetic difference that prevents the virus from significantly damaging their immune system.

The symptoms of AIDS are mainly the result of infections that do not normally develop in people with a healthy immune sys-tem. These are called opportunistic infections. Common symp-toms are chills, fever, sweats (particularly at night), swollen lymph glands, weakness, and weight loss.

There are 4 stages in HIV infection : 1. The Incubation Phase: This stage is often asymptomatic and normally lasts 2-4

weeks. 2. Acute HIV Infection: In this stage you develop an influenza-like illness with

symptoms such as fever, weight loss, thrush and neurologi-cal symptoms. These symptoms are very non-specific so it is often not recognised as an HIV infection and can be di-agnosed incorrectly as a more common infection.

3. Latency Stage: The body's natural, strong immune defence reduces the

number of viral particles in the blood and the infection seems to clear.This stage can last any time between 2 weeks and 20 years.

4. AIDS: In this stage, HIV infection's patient with developed

toxoplasmosis of the brain, candidiasis of the esophagus, trachea, bronchi or lungs and Kaposi's sarcoma. These diseases are indicators of AIDS.

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Before If your area is subject to flooding, the following advice could help save your property or life: Listen to your local radio/TV for further information. Check that your neighbours know of the warning. Stack furniture and possessions above likely flood level, on

beds and in roof (electrical items on top). Move garbage, chemicals, poisons, to a high, place. Secure objects that could float and cause damage. Protect/relocate valuable stock and equipment. If on the land, move livestock to high ground. Check your car and fill it with fuel. Check emergency kit and fresh water stocks. Should time allow, leave a note informing others when you left and where you went. If you have a mailbox, leave the note there. If you are evacuated, register with the reception centre so that you can be contacted and reunited with your family and loved ones. Vacate your home when you are advised to do so by local emergency authorities. When you leave, take your emergency

Page 3

Clearly, they need to be usable and understandable if there is a subsequent need to reference them (perhaps months or years afterwards).

In order to gain the facts, and enough of them from which to come to a conclusion, auditors have to examine samples of documents, items, products, etc. To make a sample repre-sentative, it needs to be chosen at random. One way to do

this is for the auditor to make the choice of sample with management permission. The “sample” may even be the people to interview. The smaller the set of evidence, the smaller the sample. However, in some cases, a 100% sample might be appropri-ate. For example, if quarterly management reviews and semi-annual surveillance audits, both meeting minutes would be examined.

Certain systems, for example, those for documen-tation control, are company wide and every depart-

ment has examples of documents. The auditor needs to be clear about who is responsible for what when verifying the correctness of the documents seen in any given department. Auditors should always seek the help of local personnel affected by the system in question in understanding the evidence.

Audit Findings Audit findings can indicate either conformity or nonconform-ity with audit criteria. When specified by audit objectives, audit findings can identify an opportunity for improvement. The audit team should meet as needed to review the audit findings at appropriate stages during the audit. Conformity with audit criteria should be summa-rized to indicate locations, functions or processes that were audited. If included in the audit plan, individual audit findings of conformity and their supporting evidence should also be recorded. Nonconformities and their supporting audit evi-dence should be recorded. Nonconformities may be graded or classified. They should be reviewed with the auditee to obtain acknowledgement that the audit evidence is accurate and that they are understood.

Every attempt should be made to resolve any diverging opin-ions concerning the audit evidence and/or findings and unre-solved points should be recorded.The auditor’s notes during an audit remain part of the record system and as such should be retained for a given period.

About ...Series 8 (Source: www.askartsolutions.com)

After If you remain in your home, or when you return, take these precautions : Keep your emergency kit safe and dry. Do not eat food which has been in contact with flood water

and even boil all tap water until supplies have been de-clared safe.

Don't use gas or electrical appliances which have been flood affected, until they have been safety-checked.

Beware of snakes and spiders which may move to drier areas in your house.

Avoid wading, even in shallow water, as it may be contami-nated - if you must enter shallow flood water, wear solid shoes and check depth with a stick.

All undamaged canned goods must be thoroughly washed and disinfected. Dispose of all medicines, cosmetics and other toiletries . Anything that stays wet long enough will grow mould, and mould can make peo-ple sick. Dry everything quickly to avoid future health problems .

Compiled by Akmal Hafiz FLOOD : What to do before and after

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Why is a healthy lifestyle important? A healthy lifestyle is important for many reasons. The first reason a healthy life-style is important is to remain as free of disease and illness as possible and to have as long a life expectancy as you possibly can. The second reason is that it makes life more enjoyable. When you are fit and healthy you have much more energy and a much better outlook on life without hav-ing to worry about health problems.

A healthy lifestyle is one that concerns itself with good physi-cal and mental health. Good physical health can be achieved by following a healthy diet and doing regular exer-cise. The basics of a balanced healthy diet are lots of fruit and vegetables, wholegrain foods such as brown bread, pasta and rice, a lean source of protein and low fat dairy products.

Exercise is an important part of a healthy lifestyle because it helps to burn off excess calories, is good for strength and flexibility and it also re-leases feel good endorphins into the bloodstream. Exercising is also a great way of boosting the metabolism and promotes healthy weight loss and any form of physical activity that gets you moving about will be good for you. Benefits increase dramatically when exercise becomes a lifelong commit-ment. Experts continue to remind us that the many health benefits offered by exercise should cause us to make it a lifetime priority.

Good mental health is also important. Stress is a big prob-lem for many people these days and has been linked to many health issues. Stress can also cause the body to put on weight as when it is stressed the body releases the hor-mone cortisol which has been linked to abdominal weight gain. Controlling stress can be hard but relaxation tech-niques such as yoga, massage and aromatherapy have been shown to be a big help.

Healthy lifestyle has become the new-age mantra of the present generation of people. Today people of all age groups are very conscious of the food they eat, medicines they take, exercise they do and the lifestyle they lead. The aim of all these efforts is to lead a healthy lifestyle

The fast life of the 21st century has brought many hazards to human life. The cases of cardiac problems, high blood pressure, high blood sugar, cancer, nervous breakdowns and psychological problems have increased to alarming levels. People have thus become more aware of the impor-tance of healthy lifestyle in order to fight these problems .

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The Importance of Having Healthy Lifestyle Compiled by Akmal Hafiz

Look Before You Eat Your health depends a lot on the food you eat. So go for healthy eating. A healthy lifestyle means plenty of vegeta-bles, fruits, legumes, whole wheat products, milk. Protein-rich food such as lean

meat, skinless poultry, fish and eggs.

Replacing saturated fat with un-saturated oils and fats.

Avoiding fast food such as pizza, burgers, and hotdogs.

Avoiding oily and deep-fried food. Eating more boiled food. Drinking plenty of water Burn out those extra calories Physical fitness is an important part of leading a healthy lifestyle. Regular physical activity results in a wide range of health benefits for all ages. Staying fit and maintaining the correct body weight are essential to a good health. Obesity and lack of physical exercise can lead to many lifestyle dis-eases such as cardiac problem, hypertension, and diabetes. Depending upon your daily routines, try and fit in some kind of exercise regime. You may go for 30 minutes of brisk walk-ing, hit the swimming pool or head for the nearest gym, choose any form of exercise that suits your lifestyle. Let go of unhealthy habits A few puffs of cigarette or regular visits to the local pub seem to be ideal ways of beating the heat of busy and stressful lifestyle. But these habits do more harm than good. If you want a healthy lifestyle then free yourself of these habits. Keep your cool Anger and irritability are the common side-effects of a lead-ing an unhealthy lifestyle. Try out yoga and meditation to keep a cool mind. Do not stress yourself with too much worry. Early to bed and early to rise Partying late into the nights is fine at times. But regular late hours can do you much harm. Maintain a healthy sleeping routine. Your body and mind need rest to work efficiently. So hit the bed early and wake up bright in the morning.

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How to Uplift Angry Customers Compiled by Chong Hui Ling

Occasionally, into each life, a little rain must fall… in this case, the “rain” is an unhappy customer; this is not an “if”, it is a when. When you are in business, and you deal with customers, be it internal custom-ers (employees), external customers (paying customers and clients), or your service partners (distributors, vendors, etc.) – eventually someone will feel unheard, uncared for, or mistreated. Should this unhappy customer ruin your day? Quite to the contrary… if this person takes the time, energy, and effort to speak up and air their grievances – you owe them a huge debt of gratitude. Angry or frustrated customers have two choices… they can speak up, or they can leave you and never do business with you again. Our immediate reaction, as humans, is to try and determine if this customer’s anger is justified. Guess what… the reason that they are angry is not at is-sue… There is no blame here. You are hearing the cus-tomer’s perception and experience of the events, and that is all that matters to them. At this point, you have the opportunity to surprise, delight, and UPLIFT this customer. You can take control of the situation and win this relationship back, turning this cus-tomer into an advocate for life…. OR… you can lose them (and all of the friends with whom they will share their story…). And how can you do this? It’s easy . First and foremost, this customer does not want a full scale investigation of what went wrong. They do not want a long drawn out discussion of the events. The Six Steps to Uplift Angry Customers: 1.Thank them for their feedback. Let them know that the time and energy they took to help you is incredibly valuable. Assure them that you honor them for being willing to share their experience. 2. Empathize with their frustration. They want to be understood, and they want to feel justified in their beliefs. This does not require a long drawn out dis-cussion of similar situations that you have experienced. Typically, a well placed phrase like “I can well imagine how frustrating this must have been for you” …will do very nicely. (Be sure to be genuine about this, or you could sound patronizing.)

3. Acknowledge that you do not know all the details. Ask them to outline the occurrences that led to their dis-pleasure. Assure them that you are already looking into the details of what happened, and the more information they can provide, the more quickly you will to be able to repair the problem. 4. Apologize. Not just a quick “I’m sorry” but a careful and heart-felt apol-ogy for the frustration they have experienced. Remember, they are taking time to help you improve your business. Let them know, in a genuine way, that you are sorry you let them down. (Even if it was not your fault, you can still apologize for the inconvenience, displeasure or discomfort they have experienced.) 5. Take Action. This is truly what the customer wants to know: what are YOU going to do about it? This is when you can plan to surprise and delight the customer. Your next action will be what the customer remembers. This is no time to skimp. You are working to win back a customer. (And yes, some customers take advantage, but I believe that most do not.) You need to WOW them. And after you have surprised, delighted and UPLIFTED this customer? Then ask yourself “What else can I do for him/her?” 6. The last step? Follow UP! You want to follow up with a phone call, or if this is an inter-nal customer or someone especially important or nearby, then follow-up in-person. When you are resolving their is-sues, be sure to ask “Do you mind if I follow up with you in _____ time to make sure we got this right?”. After you bounce back with a great service recovery – that is the time to make double sure they are still feeling delighted with you. Follow these simple steps and you can take back the con-trol of this situation, turn an angry customer into a brand advocate, and even learn new things about your business that you didn’t already know! See how valuable an irate customer can be?

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Christmas : History and Tradition Compiled by Akmal Hafiz

Christmas History Many people think that the history of Christmas is simply all about the birth of Christ, the presents stemming form the gifts that he was given. However, it dates back much fur-ther and many of the traditions stem from very varied places. Europeans used to celebrate the Winter Solstice which is the longest night. They would celebrate the rebirth of the sun as the nights got shorter again and they would kill livestock which would not survive through the winter and feast on them from late December to early January. In Scandinavia the Norse people celebrated Yuletide where they would burnt giant log and feat until it burnt out. In Rome, the festival of Saturnalia was celebrated from 17th to 24th December and there was feasting, gambling and the giving of gifts. Also roles were not upheld meaning slaves could disobey their masters and children did not need to do as they were told by their parents. There were also other festivals that occurred around this time as well. Europeans used to celebrate the Winter Solstice which is the longest night. They would celebrate the rebirth of the sun as the nights got shorter again and they would kill live-stock which would not survive through the winter and feast on them from late December to early January. During the fourth century Christians decided that they needed a celebration around the solstice to compete with the pagan ones. Church leaders therefore decided on De-cember 25th for the Feast of the Nativity and it increased in popularity and importance over the following years al-though Easter was still seen as more significant. By the late 18th century Christmas was celebrated again in much the manner it is today. Washington Irving from New York, write many Christmas stories which have laid the way for many of the traditions that are celebrated today. Prince Albert introduced the Christmas tree to Britain and a popu-lar engraving of his family in front of it led to the tradition being taken up all over the country. By the 20th century Christmas was a much more commercial event with pre-sents tending to be the main focus.

Christmas Decorations Evergreens and garlands were hung by ancient Egyptians , Chinese and Hebrews as they were thought to represent eternal life. In Europe pagans tended to worship evergreen

trees. In medieval times Ger-mans used fir trees as a repre-sentation of the Tree of Para-dise in the Adam and Eve story when they were doing plays about it. The trees were deco-rated. In Germany the use of trees became popular with set-tlers from Germany introducing them to America in the 17th century. People also decorate with mistletoe, holly and ivy which are very traditional and can be gathered for free. In the 1890′s tree lights were used by decorators and the tra-dition caught on and nowadays no trees are without lights.

Christmas Activities These days having lights on the outside of houses and in trees is very much part of the Christmas tradition. Along with decorating Christmas trees and the insides of our houses, some people like to compete with who can have

the best or the most lights on their house. This is a modern tradition but many activities stem from much further back. Many churches and schools re-enact the nativity to remind everyone of what they are actually celebrating. This was a custom started by Saint Francis of Assisi in 1223 to

make the story available to all. Many people also celebrate the season by singing traditional carols, this was a tradition where people would visit their neighbors and knock on their door and sing to them.

Christmas Food There are many traditional foods and these will be different depending on which country you live in and maybe even which part of a country you live in. Some families have tra-ditions of their own or specific ways of cooking the foods. In USA, it is traditional to eat green beans soaked in mush-rooms soup, figgy pudding and fruitcake. Also it has the foods of the season such a turkey, squashes and potatoes and other foods which were traditionally eaten in winter festivals such as roasted meats and baked goods. Many of these baked goods are shaped to represent traditional Christmas things such as cookies like stars or trees and chocolate cakes that look like yule logs. Some cookies are even hung on the Christmas tree as are chocolates in Christmas themed shapes.

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Page 7

Left : Group photo after the event. Right : CompuMed Managing Director, Ms. Fiona

Limus delivering her speech

Cataracts typically progress slowly to cause vision loss , and are potentially blinding if untreated and known as the first cause of blindness worldwide commonly affecting the elderly population due to aging.

Realising and understanding there is an opportunity to improve the lives of those affected, a corporate responsibility activity was jointly held by Lions Club of Kuala Lumpur Bukit Kiara, CompuMed Services Sdn. Bhd. and Pusat Pakar Mata Top Vision to lessen the burden and give them a bright new hope.

Took place at Pusat Pakar Mata Top Vision Banting, a number of fortunate patients have suc-cessfully undergone cataracts treatment for free of charge. The project, named as Hari Raya Sight Project was officiated by Y.B. Tuan Philip Tan Choon Swee, ADUN Teluk Datuk on 20th August 2011.

As the project’s name may suggest, it got some-thing to do with Hari Raya and sight. The event was nicely timed in the month of Ramadhan, several days before Hari Raya festive with the hope that the fortunate patients especially the Muslims will be enjoying Hari Raya with a wonderful sight, the one with cheerful colours, joy and smiles.

Hopefully, such event will be continue in the future to be a good example of what corporate organiza-tions can contribute to the society. It is essential that organizations and the society to work hand in hand together to bring the nation’s to achieve higher level of economy achievement and to main-tain good health welfare.

Clinical Scenario A 47 years old lady was admitted with worsening symptoms with pain & tender of her abdominal for one week. Her admitting diagnosis was Ovarian Cyst.

She was planned for Ovarian Cystectomy. Based on the diagnosis in medical report, initial guarantee had approved.

Patient was discharged after 3 days hospitalization. We have received discharge bill and the HPE report. The HPE report shows Mature Cystic Teratoma of the Ovary.

A letter of decline was issued to the hospital as the final diagnosis falls under the insurers exclusion clause : Any treatment or surgical operation for congenital abnormalities or deformities includ-ing hereditary condition.

Conclusion Teratoma / Germ Cell Tumor is a congenital condi-tion that falls under policy exclusion.

Medical Investigation By Wong Leh Ha

Effective on 24th October 2011, we have setup another Call Centre which resides very close to our KL head office, at level 5 of Wisma UOA Damansara.

As we strive for continuous improvement of customer ser-vice towards our valuable customers, the addition and ex-pansion of the Call Centre signifies our commitment to de-liver efficient and comprehensive service. The call centre will cater the issuance of guarantee letter, payment notice, medical inquiry and general inquiry regarding visitation, admission and etc.

The general telephone line for KL Call Centre is 03 - 2089 3818 (for members) and 03 - 2089 3999 (for healthcare service providers). This Call Centre operates 24/7/365 to provide convenient to our valued customers at any point time.

New Call Centre By Akmal Hafiz

Hari Raya Sight Project By Akmal Hafiz

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Page 8

“My favorite things in life don't cost any

money. It's really clear that the most precious resource we all have is

time. “

-Steve Jobs-

The first CompuMed badminton tour-nament was held successfully on 12 Nov 2011 (Saturday) at Kompleks Sukan Keramat, Kuala Lumpur. The tournament was opened to all Com-puMed HQ staffs and family. The tournament was begun at 9.30 am and started with the first category, men's single – preliminary round, followed by semifinal for ladies single, semifinal mixed double, then semifinal for men’s double. The peak of the tournament was the final games of each categories which was ended with the men's single final round.

All the players have given their best shot and were committed to their games. The environment was even fun and better when there were lots of support-ers came to cheer their colleagues and teams.

The meaningful event ended at 4.00pm and most of the players and supporters showing tired faces. Win or lose does not matter much as the most important thing is all participants really had fun and enjoyed the tournament.

Can you help the bear to reach to the star ?

Our colleagues on action!

The results for the tournament are as the following :

Men's Single Winner : Shaiful Anuar Shukor Runner-up : Akmal Hafiz Ariffin Women’s Single Winner : Nor Izzah Harun Runner-up : Noreenhafiza Ariffin Men's Double Winner : Shaiful Anuar Shukor & Mohd Nezam Runner-up : Mohd Farihan & Norshah Women's Double Winner : Nor Izzah & Norsyafiqah Runner-up : Jessy Chung & Gan Ru Hui Mixed Double Winner : Shaiful Anuar Shukor & Nur Hidayah Runner-up : Mohd Syafiq & Nor Izzah Medals for champion and runner up for each cate-gory were presented by our Managing Director and Executive Director. Participation certificates were given to all the participants as appreciation for join-ing the first ever CompuMed badminton tournament.

Answer for Fun Zone :

1st CompuMed Badminton Tournament

By Akmal Hafiz

Fun Zone

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About CompuMed CompuMed was established in 1998 to provide business process outsourcing in healthcare administration and management to individuals and corporate organizations, and third party administration services to insurance companies. At CompuMed, we provide a “one-stop integrated services center” to cater for our customers needs to acquire (or access) to health care attention and services which include primary, secondary and tertiary care. We provide inpatient services (admission & discharge), outpatient services (at GP and specialists centres), other allied services (dental, optical, maternity), claims administration, medical investigations and data management through our 24 hours call centre and homegrown proprietary information system. In tandem with the rapid expansion of health industry and increasing demand of health management ser-vices nationwide, CompuMed has stationed its branch offices in Penang and Sabah to satisfy and meet the current needs and requirements of corporate clients and panel hospitals alike. We pride ourselves with services rendered and in our endeavor to maintain delivery of standards by at-taining the MSC Status Company in 2006 and the UKAS/DMS ISO 9001:2008 Certified Managed Care Organization in Health Scheme Benefits Manager and Third Party Administrator in 2005. CompuMed is also registered with both the Ministry of Health and Ministry of Finance of Malaysia.

Unit No. 50-03-13A, Level 3, Wisma UOA Damansara, No. 50, Jalan Dungun,

Damansara Heights, 50490 Kuala Lumpur, Malaysia.

Tel: 603-2089 3888 Fax: 603-20931177

Head Office :

89, 2nd Floor, Persiaran Bayan Indah, Bayan Bay, Sungai Nibong, 11900 Penang, Malaysia.

Tel: 604-616 6688 Fax: 604-644 1122 / 645 2999

Branch Office :

Lot 5, 1st Floor, Block A, Hong Tong Centre, Jalan Penampang, 88500 Kota Kinabalu, Sabah, Malaysia.

Tel: 6088-723 833 Fax: 6088-717 388

CompuMed Network

Page 9 About Us

EDITORIAL BOARD Advisor

Ms. Fiona R. Limus - Managing Director -

Mr. Zolkefli Bin Muhamad

- Executive Director -

Committee Members Chong Hui Ling

Akmal Hafiz Bin Ariffin Wong Leh Ha

Our Solutions :

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