Voice Pillar 06-21-07 - Westcon-Comstormedia.gswi.westcon.com/.../archivedevents/Voice_Pillar_06-21-07.pdf · OSS/BSS Applications Control Access Transport Clients & ... 35 Nortel

Nortel Voice Pillar

Tom PriceHQ Sales Engineer

Nortel

2 Nortel Confidential Information

The Nortel Converged Network

Internet

VoIP GatewayCS1000/2100

PSTN

POTST-1

DSL or Cable ModemMCS PC ClientVPN (Contivity Client) IPSec or SSL VPN

WANFrame Relay

T-1

T-3

T-1T-3

Secure Router(Tasman)

Secure Router

Secure RouterIPSec VPN

460PWR 470PWR

ERS 8600

Nortel Switched Firewall 5000 6000Nortel Application Switch 2424Nortel VPN Router (IPSec) Nortel VPN Router (SSL + IPSEC) 3050Nortel TPS 2050/70Nortel SNA 4050Nortel WSS 2380

VoIP GatewayBCM Series

460PWR 470PWR

NortelSMC

Nortel 1100 SeriesVoIP phone

Power over Ethernet

10/100/1000Ethernet

10/100/1000

ERS 8300(Chassis)

Nortel 2000 SeriesVoIP phone

Power over Ethernet10/100

Ethernet10/100

ES470-PWR(Stack)

Power over Ethernet10/100

ERS 5500(Stack)

Power over Ethernet10/100/1000

Power over Ethernet

10/100/1000Ethernet

10/100/1000


Over 100 Years of Adaptive Capability


Our Customers - Enterprises


Our Customers - Carriers

Nortel Confidential Information

> Global operations and support workforce

> Planning and design

> Installation and integration

> Maintenance, management and security

> Optimization and network evolution

Enterprise Experience> Lifecycle support > Voice and data> Convergence, security and

mobility

Driven by Quality> TL-9000/ISO-9001 certification> PMI certified project

management > Multi-vendor certifications

> Global Managed Services> Over 180 multi-vendor carrier

switches> 1M+ managed voice ports> 500,000 managed IP/VLAN

ports> 100,000 managed data ports > Multi-product, multi-vendor> Best-in-class response times

> Capable and qualified Nortel authorized resellers

> Quality management process for partner delivered services

> Accreditation requirements and management

> Service delivery partners for global coverage

The Best Partners

Global CoverageUnmatched Support Team

Experience, Driven By Quality

Nortel Global Services


Nortel Strengths

Experience (110 years, Carrier & Enterprise)

Resiliency / Reliability (99.999%)

Scalability & Investment Protection SecurityApplications & FeaturesPerformance & Voice QualityBreadth of Portfolio

Nortel #1 World Wide (Dell’Oro):Total PBX Lines Shipped (IP, TDM) – 2005

Total PBX IP Lines Shipped – Q4, 2005

Analysts say Nortel has:> Unique position within marketplace

to fully understand “both worlds”

• Long tradition of voice expertise• Bolstered by data expertise

through Bay Networks heritage

VoiceCon 2005 – Best SolutionGartner - Magic Quadrant Leader

Nortel #1 World Wide (Synergy):Enterprise Tel. Ports (IP, PBX, KTS) - 2005


Deliver an End-to-End Converged Solution

ServiceCreation

OSS/BSS

Applications

Control

Access

Transport

Clients & Devices

Ecosystem of partners

Network Infrastructure Convergence

Applications Convergence

E C O S Y S T E M O

F

P A R T N E R S


> It is more than VoIP> It is delivering voice, video, data and applications over one

network – wired or wireless> Its about changing the way we communicate

ConvergenceConvergence

The World is ConvergingBut What is Convergence?


Nortel Networks Convergence Strategy

The Informed ChoiceThe Informed Choice in Data

LeaderLeader in Telephony

InnovatorInnovator in Applications

EnterpriseEnterpriseNetworksNetworks


It’s All about the End User Experience

Advanced Speech andInteractive Voice Response

Contact CenterCommunications Control Toolkit

CallPilotUnified Messaging

Multimedia WebCenter Portal

Over 700 CoreVoice & Networking

Features

MobilityTeleworking Audio & Video

Conferencing


Convergence Portfolio

CommunicationServers

CommunicationServers

BCMBCM Meridian 1Meridian 1 SLSL--100100CS 1000CS 1000NorstarNorstar CS 2100CS 2100

PassportPassport OPTeraOPTera ContivityContivity AlteonAlteon BayStackBayStackNetworkNetwork

MCS 5100MCS 5100

MM CollaborationMM Collaboration

CallPilotCallPilot

Unified MessagingUnified Messaging

SymposiumSymposium

Periphonics Periphonics

ApplicationsApplications

WirelessWireless PC/PDA Soft ClientsPC/PDA Soft Clients SIP EnabledSIP EnabledDigitalDigital

ClientsClients

IPIP

WLANWLAN

TransformedTransformed

Web AppsWeb Apps


Communication Server 1000 (CS 1000)


SIP Services

Core Voice Services

Communication Server 1000Core of the Virtual Enterprise

ApplicationsUnified MessagingCall Center – IVR

ConferencingCollaboration

…

TDM & PSTN Gateways

PSTN


Key Attributes

1. Flexibility without compromise• WAN distributable to remotes and other sites with

complete application transparency• Powerful IP networking with Meridian 1 and BCM• Cost-effectively supports a distributed workforce

2. Reliability• Built on proven, highly available VxWorks OS• Highly reliable hardware - MTBF • Multiple levels of survivability and reliability

3. Future-Proof • Software architecture enables SIP multimedia

4. Investment Protection• Excellent migration path with minimal disruption

5. Application & Feature Richness


Architecture

CallPilotSymposium

MCS 5100

Applications for IP Phones

OTM

Survivable Remote Gateway

Peer Networking to BCM, Succession & Meridian systems

WAN

Branch Office

Clients

Media Gateways

Call Server(s)

Core SystemSignaling Servers

(redundancy optional)

Passport 8600Routing Switch

Baystack 470 Power Over Ethernet Switch

Remotes

Applications


System Components

Signaling Server> Robust SIP signaling engine> Centralized redundant Gatekeeper and simplified dialing

plan

Call Server> Core system intelligence; performs telephony call

processing> Contains system proven Enterprise software and user

database> Highly available single or redundant CPU configurations

Media Gateways> Supports line and trunk cards, applications and DSP

resources> Modular for additional capacity


ANALOG PHONES3rd Party Analog Gateways

<16 Analog Users• Partner Program (not Nortel

supplied)• Inexpensive

IP PHONES

Branch Gateway Portfolio

Survivable Remote Survivable Remote GatewayGateway

Media Gateway 1000B (SBO)(80-400 users)

• Transparent access to CS 1000 features

• Mimics MG1000B from CS1000 perspective

• Basic survivable feature set for IP terminals

• E911 support• Same user experience• No retraining• Survivable• Local DIDs• Distribute Contact

Center Agents

SRG50

5-32 usersSRG

32-90 users

Enterprise Media Enterprise Media GatewaysGateways

Optional Analog Support

Optional Digital Support

Large BranchSmall Branch

Optional Analog Support

DIGITAL PHONES

Remote Gateway 9150<32 Digital Users

> Same user experience - No retraining

> Survivable

> Distribute Contact Center Agents

> Live call failover for voice quality & reliability.


Converged Communication ServicesNortel Networks Branch Gateways

> Small/Medium Site - SRG• 5-100 IP Users• Hosted from Centralized Call Server

(Feature Transparency) • Local Call Processing Fallback• Simplified Configuration &

Management

> Small/Medium Site - BCM• 5-100 IP, Digital, or Analog Users• Local Applications • Available in a standard model or a

redundant feature option

> Large Site - Branch Office• 80-400 IP, Digital or Analog Users

• IP, Digital or Analog Trunks

• SIP/H.323 Gateway Services

• E911 Services

• Local or Distributed Media Services: Conference, Tones, RAN/Music

• Local or Distributed Applications (i.e. Unified Messaging, Call Center Agents, etc)

Feature Transparency, Local or Distributed, SurvivableFeature Transparency, Local or Distributed, Survivable


Media Gateway 1000B Branch Office

> 40 - 400 users per Media Gateway 1000B> Up to 255 Branch Office locations> Provides local trunk connectivity for community

presence and/or survivability service> Seamlessly extends centralized apps like Symposium

and CallPilot

Seamlessly provides full feature set to medium to large branch offices over IP WAN with complete survivability



> 5 – 50 users per small Branch Office> Up to 255 Branch Office locations> Provides local trunk connectivity for community

presence and/or survivability service> Available now

Cost-effectively extends fully featured phones and centralized applications to small remote office locations over IP WAN


CS 1000 Survivable Branch Gateways

Centralized Registration with Local Services FailoverCentralized Registration with Local Services FailoverGateway Distribution across LAN or WANGateway Distribution across LAN or WAN


CS 1000 Values – Seamless Scalability

SeamlessScalability

System grows as the business grows

Supports the Smallest Sites to

the Largest Networks

Scaling to 15,000+ users per call server

Scaling to 100,000 users via networking

Server and Dial Plan Expansion


& SRG 50

Scaling to < 5 user offices

CS 1000S

CS 1000M

CS 1000E


Media Gateway 1000BMedia Gateway 1000BMedia Gateway 1000B

LAN

CS1000S,1000M

CS1000S,CS1000S,1000M1000M

Management

LAN

CS 1000ECS 1000ECS 1000E

IP Phones IP phones

CS 1000 Network View

BCMBCMBCM

Meridian 1 Meridian 1 Meridian 1

WAN


Survivable Survivable Remote GatewayRemote Gateway

Wide variety of IP Telephony offerings for headquarters and branch environments

SRG 1.0


Proactive Voice Quality MonitoringNetwork QoS Monitoring & Reporting

> Real-time QoS Monitoring & Reporting• Real-time reporting of quality-impacting network problems to enable real-time

response• SNMP Alarms generated for network: Latency, Jitter, Packet Loss, R-Value, Echo

Return Loss or other QoS or QoE impairments• Telchemy VQMON Agent provides QoS statistical data collection from IP Phones with

integrated Call Server polling• Shares traffic reports to QoS Monitoring devices such as NetIQ

> Includes support for RTCP-XR

• “XR” support (Extended Records), provides the maximum amount of performance information back to the Monitoring System


SMC (Secure Multimedia Controller) 2450

Firewall

Secure Multimedia Zone(secure the Multimedia

infrastructure)

Service Provider

PSTN Network

Remote Users VPN (SSL / IPsec)

MCS 5100

CS 1000

VPN Gateway

Benefits:> Signaling Path Encryption> Attack Protection> Simplified Management

IP Phones

EnterpriseNetwork

Internet

External Threats

Secure MultimediaSecure MultimediaController (SMC)Controller (SMC)

Internal Threats


CS 1000 Values – Service Ubiquity

Service Ubiquity

Anywhere, anytime,any device

TDM

Wireless IP

Soft IP

PDA

Wired IP

TDM Trunking

SIP & H.323IP

Trunking

Any PlaceAny Time

Any Device

Applications Delivered Anywhere


Nortel SIP Solution Strategic FlexibilityNortel MCS or Microsoft LCS Integration

CS 1000 Business

Grade Telephony MS LCS

DesktopNortel

PC Client

CS 1000 Open SIPMS LCS

Converged Desktop

CS 1000MCS 5100Converged

Desktop

Nortel MS Office

Integrated Client


Management Features

Print Graphs, Reports

Traffic, & Directories

Telephony Manager

Navigate Systems

Monitor Faults

&

Perform Maintenance

Moves, Adds

& Changes

Telecom Billing


Powerful Management Tools

> Nortel Telephony Manager (TM) for network level management

• Network View• Security enhancements• Web Station scheduler and telephone

courtesy change• Multi-system billing reports

> Element Manager for system & Network Redirect Server management

• Secure SSL• Configuration and Status Access• Network Number Plan Management• Completely updated for Release 4.5!

> Enterprise Subscriber Manager for cross-platform subscriber management


Leading Unified Messaging Solution#1 in messaging port shipments

#1 in messaging system shipments

Over 18,000 large Enterprise CallPilot servers shipped

Globally deployed in 24 languages/dialects

Networking Computing Magazine VoIP ReviewCallPilot was dubbed “The Best in the Bunch!”

CallPilot Today


What Is Unified Messaging?

Voice, fax, and e-mail messaging within a single interface• Access from the desktop e-mail client, web interface, or telephone• Users spend less time accessing their messages• Access to messages while traveling, working at home, on the move

Two architectural approaches:• Integrated Architecture• Unified Architecture• Terms were dubbed by industry analysts

Both approaches achieve the same end result

They differ in deployment, maintenance, and availability


Unified vs. Integrated Architecture

Unified Architecture> Single message store: e-mail server

• Voice / fax messages stored on e-mail server - each message transferred to the e-mail server

> Voice boards in a separate server

Integrated Architecture> Voice and fax messages are stored

on the Unified Messaging server

> E-mail server is unaffected

> Message Forwarding feature allows message by e-mail delivery

UM server

E-mail server

PBX / Call Server E-mail server

UM server

PBX / Call Server

Tel. I/F boardVoice messagesFax messagesE-mail messages

Legend


>Integrated architecture delivers lower cost of ownership>Less Traffic on Data Network

>Messages not sent over network to common message store>Option to play messages via phone from unified client

>Keeps traffic off network>Less noisy office environment

>E-mail server is not affected in any way>No software to load>No configuration to change >No extra traffic load >No extra messages stored on the e-mail server>Integrates with multiple e-mail environments>Reduces or eliminates coordination with IS group

>Reliable solution for delivering unified messaging>Not vulnerable to single point of failure>If e-mail is unavailable, users still get voice / fax messages from PC or phone

CallPilot ArchitectureThe CallPilot Advantage!


CallPilot Unified MessagingMessage Access Options

> Web - My CallPilot • No software to install on user PC• Access 5 mailboxes simultaneously

> Integrated E-mail Client• Voice / Fax Inbox is integrated into e-mail client• Same interface as e-mail client

> Internet (IMAP) Client• CallPilot mailbox is accessed using IMAP e-mail client

> E-mail • Voice and fax messages can be forwarded to an e-mail account• No software to load• Single message view (voice, fax, e-mail within the e-mail inbox)

> Telephone Interface• Robust voicemail capabilities• E-mail-by-phone• Speech Activated Messaging


Point, Click, and Listen!


View Faxes from E-mail Client


My CallPilot Web Interface

Standard with CallPilot Web Messaging requires “desktop messaging” option.

> Access to messages from Web browser• Voice, fax, and e-mail

messages• Access messages

from any location• No client software to

load


My CallPilot Personal Mailbox Management


Pagers

RIMDevices

PDAs RemoteMessage

Notification

Auto AttendantCaller Routing

Information MailboxesFax-on-Demand

1 2 34 5 67 8 9

0 #?*

Point, click, and listen!Integrated

E-Mail Clients or Web Messaging

Mobile UserHands-FreeAccess to

Voice/E-MailMessages

SpeechActivated

IntegratedFax

Messaging

CallPilot

Unified Messaging Brings Value


CS 1000 Release 5.0 Feature Summary

• Increased Scalability• Increased from 15K to 22K lines

• Geographic Redundancy N-way• Allows up to 50 Gateways to act as backup Call Servers

• CPP Continuous Improvement• Delivers redundancy enhancements to CPP (PII, PIV, PM) redundant systems • Improved system recovery, Reduced graceful switchover times, etc. • Active Conference and ACD will remain established during core switchover

•Signaling Server / Media Card Continuous Improvement• Automated patching to all SS, Media Cards within the Node (Deplist)

RES

ILIE

NT



• OAM Security• Greater Account Mgmt Functionality• Security Event Logging Operations• Secure Remote Shell Access• Customizable Login Banner• Password Security

• Media Security – Secure Real Time Protocol - sRTP• Provides encryption, message authentication and integrity, and replay protection to the RTP data

•IP Security – IPsec• Signaling Security to secure exchange of packets at the IP layer

• SIP Signaling Security – SIP Transport Layer Security (TLS)• Provides security for SIP trunks and between gateways

• Emergency Services• Supports IP Client Mobility, Multiple ESDNs, Misdialed Emergency Call Prevention, etc.

SEC

UR

E


• Network Routing Server (NRS) – SIP Proxy• Operation of either a SIP Proxy or Redirect Server to facilitate SIP network routing using a central dial plan

• Network Time Protocol• Synchronization with a customers’ own Network Time Server in the Global IP network for greater time accuracy

• Bandwidth Management Enhancement• Enables tracking the quality experienced by Virtual office user and reduce the bandwidth allocated if the quality falls too low

• Microsoft LCS• Enabling tight interworking of Microsoft LCS & Nortel CS 1000

• Next Generation Clients• Next-Gen enhancements, easier to deploy and configure, additional language support, etc.

OPE

NCS 1000 Release 5.0 Feature Summary


• New Call Processor – Pentium Mobile• 70% increase in processing power from CPP4 • Runs either call server or signaling server apps

• New Media Gateway Controller (inc. daughterboard)• Support for dual homing on Ethernet interface for redundancy• Supports optional 32/96 port DSP daughter boards

• New Media Card MC32S• Provides sRTP secure media capability• Improved echo performance

• TM 3.1 Enhancements•Integrated Alarm Support for SRG50•SEBea Support for Monitoring and Billing•DECT Enhancement•Support for Avotus UM (Usage Management) Billing Application

• Element Management Enhancements• Element Management increase overlay coverage

SIM

PLE



Adaptive Clients


IP Softphone 2050

Nortel Soft Clients for PCsIP Softphone 2050

> Transforms your PC Laptop or Desktop into a full-featured telephony client for converged communications.

> PC-based software phone that can act as a primary desktop phone, supplementary phone or telecommuter phone

> Boosts personal productivity by supporting access to local or external directories

> Provides "one-click" direct dialing from various windows and applications

> Superior audio performance through advanced technology and standards

> PC System Requirements:• PC System Software: Windows® XP, 2000 Professional

and SPK’s 1 & 2, Windows 98 and 98 SE • CPU: Pentium® Pro 200 MHz or equivalent • Memory: 128MB Memory (Windows 2000 and later) or

64MB Memory (Windows 98)


Voice Office Application Suite

> Packaged applications- Express Directory- Visual Voice Mail- Click-to-Call using Smart Agent- Zone Paging- Broadcast Alerts

> Transformed applications- Leverage existing verticalapplications

- Easy to use “point-and-click”Design Studio

> Custom applications- Hospitality, Retail, Healthcare


Broadcast Alerts

Security Alerts“Incident in building D”

Hospital Codes“Code Pink – Child last seen on 3rd floor west”

Disaster Recovery Alerts“Hurricane Status - land fall expected 10 PM”


Nortel VoWLAN HandsetsWLAN Handset 2210 / 2211 / 2212

> Rich and Familiar Feature Set• IP Phone 2004 emulation • Corporate/Personal Directory, Callers List,

Redial List• Virtual Office• Resistant to liquids (2212)

> Security• 40 bit WEP, 128 bit WEP, Cisco FSR, WPA-

PSK, WPA2-PSK• Integrated VPN client (2212)

> Quality of Service• SVP in conjunction with IP Telephony

Manager 2245• WMM subset of 802.11e

> Eight channel Push-to-talk (2211)> 4hrs Talk Time / 70hrs Stand-By

WLAN Handset 2210

WLAN Handset 2211

WLAN Handset 2212


Des

ktop

IP Phone 2000 Series (Phase 2)

IP KEM (Key Expansion Module)

3rd party H.323 /SIP IP Phones Regionally

offered

IP Audio Conference Phone

2001 2002 2004 2007 2033

Nortel IP ClientsExpanding the Desktop Portfolio...

Introducing IP Phone 1100 Series

IP Phone 1110 IP Phone 1140E IP Expansion Module 1100IP Phone 1120E

IP Phone 1100 Series Design Subject to Change

Existing IP Phone 2000 Series


MULTIMEDIA COMMUNICATIONS SERVER 5100SIP-Based multimedia, mobility, and collaboration.


Multimedia Communication Server 5100

Rich multimedia business applications− SIP enabled− Network based− Distributed server based architecture

Multimedia Communication and Collaborative Services for the Enterprise

DeliveringMobilityCollaborationProductivity & personalization Integrated user experienceInvestment protection


What Is SIP?

Text Book Definition:Session Initiation Protocol (SIP) is a text-based signaling protocol, for initiating interactive communication sessions between users. Such sessions include voice, video, chat, interactive games, and virtual reality

Nortel Networks:SIP-driven converged communications connects users over any device, utilizing individual preferences to eliminate access barriers, and provide real-time network and application awareness that improve productivity and streamline business processes


SIP Transforms Communications

SIPSIPRemovesBarriers to Access

OPENAny Device Any Time Anywhere

Application and Network Aware

Business Continuity

Real-time Communications

Sessions—Media Agnostic


The SIP Business Benefit

> Flexible

> Simple

> Mobile

> Flexible

> Simple

> Mobile

> Presence

> Control

> Multimedia

> Presence

> Control

> Multimedia

MCS 5100MCS 5100

> Personalized

> Interactive

> Personalized

> Interactive

[email protected]

[email protected]

[email protected]

[email protected]

[email protected] to:"[email protected]"


Mobile and Distributed Workforce

Business Meeting

in Atlanta11:00 AM EST

We have got to have an answer to that question!!

We have got to have an answer to that question!!

Rita…This is Beth. Can you help us answer

a question?

Rita…This is Beth. Can you help us answer

a question?

Yes!Yes!

“Contract Signed”


Audio and Video Conferencing

Desktop multi-point video conferencing− Low cost desktop video from PC clients− Easy to use− Adds a personal touch to audio conferencing

Advanced multi-point video conferencing− SIP enabled MCUs & high quality endpoints− Interworking with legacy video equipment (H.323,

H.320/ISDN)− Integration with low cost desktop video

Video for All – Plus Investment Protection


Collaboration - Anytime – AnywhereConferencing – Application Collaboration

Conference Bridge Dial In: 972-555-1000Access Code 9725551212Tuesday, March 1, 2005

Video Switching


Presence and Instant Messaging

Presence• Know who’s available and who’s not• Make yourself available or not• Dynamic Presence (on the phone,

idle)

Secure Instant Messaging• Real-time communication

• Instant responses• One-to-one, chat rooms, or broadcasts• No security concerns

Personalization• Control your availability/accessibility• Find me/follow me• Call screening• One mailbox

Maximizing Productivity

r u there?


Network-based Call Logs

Call Management

Call management features that improve employee productivity

…Simplified Communications

Click to return call or send IM

Online Global Directory

Real time call handling options

Caller ID with Name & Picture

Instantlycreate a

conference call

Call Control Window

Mid-call options

Presence

Check presence before calling Click-to-call, IM

or email

“Click to call”integrates with MS Outlook and other

directories

Professional Assistant


Completing the Integrated User Experience

Enriches conversation and improves productivity with integrated communication and collaboration tools

Instant Messaging

IM Chat & BroadcastVideo

Conferencing

Instant File Transfer

Web Push & Co-Browsing

Presence Enabled Friends list

Whiteboard

Meet Me Conferencing

Web Collaboration

Converged!


Mobile Multimedia Clients

PC Multimedia Client

PC Multimedia Client(Alternate Skin)

BlackberryMobile Client

Dual Mode 3100Client

Microsoft OfficeIntegrated Client


Questions ?

Documents

Voice Pillar 06-21-07 - Westcon-Comstormedia.gswi.westcon.com/.../archivedevents/Voice_Pillar_06-21-07.pdf · OSS/BSS Applications Control Access Transport Clients & ... 35 Nortel