Your phone service is one of the most vital components of running your business. The ability to always answer incoming calls is essential to communicating with customers and vendors. However, managing your phone service should not be difficult or time-consuming. That is why Time Warner Cable Business Class offers Voice Manager, a robust online portal which empowers you to manage your Business Class Phone service from anywhere – free of charge. No more punching in star codes on your office phone or calling Customer Service to enable or disable your features and waiting for the changes to be made. You control and customize your phone service online as your business needs require – whether or not you are in the office – with the changes taking effect instantly.

What’s more, your employees can also benefit from Voice Manager by being able to control features such as Call Forwarding and Mobility on their individual lines, which helps them manage incoming calls more effectively and access voicemail when out of the office.

VOICE MANAGER FOR BUSINESS CLASS PHONE

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Easy to Use • Easily add, remove and configure 30+ features

and options – such as Auto Attendant, Hunt Groups, Call Forwarding and many more – on any phone line on your account

Be in Control, at All Times• Manage your service in real time from virtually

any Internet-connected device as often as your business needs require

Provide Better Experience to Callers• Customize your phone features so customer

calls can be properly routed and answered, even when you or your employees are not available

Enhance Business Continuity• Easily reroute business calls in the event of

emergencies, bad weather or sick employees – without coming into the office

Make Your Employees More Productive• Let your employees control features on

their individual lines to help them handle calls more efficiently

Be Reachable• With the Voice Manager Connect

downloadable client, manage your incoming calls from your computer, from anywhere you have an Internet connection

Get Visibility• Track usage of your office phone lines by easily

accessing recent call history and call logs

Time Warner Cable Business Class Phone customer-premise equipment is electrically powered and, in the event of a power outage or network failure, enhanced 9-1-1 (“E911”) services may not be available. Additional charges apply for taxes, fees, Directory Assistance, Voicemail, Special Calling Features, Operator Services and calls to international locations. Products and services not available in all areas. Some restrictions apply. Subject to change without notice. Time Warner Cable Business Class is a trademark of Time Warner Inc., used under license. © 2015 Time Warner Cable Enterprises, LLC. All rights reserved.

PORTAL CAPABILITIES

Comprehensive Solutions Working Together for Your BusinessAt Time Warner Cable Business Class we know the path to success begins with a deep understanding of your business challenges and requirements. That’s why we have Business Solutions Specialists who partner with you to carefully assess your needs – then recommend affordable and flexible solutions that fit your budget and help meet your evolving business demands.

Our industry-leading, business-class Internet, WiFi, Voice, Television and Cloud solutions help businesses operate efficiently and help maximize productivity. Backed by our advanced, fiber-rich network engineered for performance – you can count on reliable connectivity from a trusted partner.

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MANAGE USERS AND ADVANCED FEATURES

User Management – Quickly and easily add, manage or delete users. Enable features for users or select a user and manage feature configurations for them

Auto Attendant – Set up a virtual receptionist to answer incoming calls and route those calls based on predetermined settings

Hunt Groups – Set up a system to roll incoming calls (hunting) to a group of lines in your office in a particular pattern

Account Codes (Verified or Non-Verified) – Assign codes to charge calls to projects, departments or client accounts

Call Forward Busy/Call Forward No Answer – Send calls to an alternate number when the user’s line is busy or unanswered after a specified number of rings

CUSTOMIZE YOUR PHONE EXPERIENCE

Program Your Mobility Features: • Simultaneous/Sequential Ring – Program

incoming calls to ring on up to 5 additional lines (landline or mobile) – at the same time or in sequence – and become reachable anywhere on any device

• Office Anywhere – Place calls from a remote phone (landline or mobile) as if you were calling from your office number

• Personal Attendant – Program for incoming calls to be answered with a recorded greeting, then route to voicemail, another number or recorded information

Set Up Call Forward/Cancel Call Forward – Forward office calls to another number/restore calls to ring to your office number again – and never miss an important call againConfigure Call Scheduler – Configure automatic call routing and forwarding by time of day/day of week – no more star codes to enter

Voicemail – Set up voicemail email notifications or review voicemail messages online

MANAGE YOUR CALLS FROM YOUR COMPUTER – NO MATTER WHERE YOU ARE

Voice Manager Connect is a downloadable application that lets you manage business calls and voicemails from your laptop while you are away from the office.

• See incoming calls on your computer screen and instantly send them to another number and answer them – or send calls straight to voicemail

• View the list of recent calls to your office number

• Upload contacts into Voice Manager Connect and dial calls by clicking on contacts

• Listen to, save or forward voicemails to others as email attachments