Vodafone multiTXT user guide

Vodafone multiTXT user guide


contents

contents 1

introduction 2

user types 3

Vodafone multiTXT on the web 4

sending messages 5

Contacts

ViewContacts

ShowMembersinGroups

Count...

using signatures, media and message templates 7

Signature

MessageTemplates

Media

URLlink

Schedule

RecentMessages

send bulk SMS 9

editing address books, groups and contacts 10

AddressBooks

Groups

Contacts

EditingAddressBooks

CompanyAddressBooks

ExportingAddressBooks

ImportingAddressLists

ManuallyImportingAddressLists

FileStructure

WhatisanAlias?

BlockedNumbers

message history 15

Sent/receivedMessages

FilteringSentMessages

StatusCodes

Received

Scheduled

message templates 17

options 18

TimeZone

LongMessages

AddressesEnabledforSMSviaEmail

MyMedia

Signature

Display

sending SMS messages via email 21

sending via an API 22

UsingmultiTXTwithMSOutlookMobileServices

sending messages via Mobile mTXT 23

Forward 2 Mobile 24

company administration 25

Administration

UserLogins

UsefulInformation

CompanyLimits

Reports

Email2SMSSummary

IPAuthentication

ClosedAddressBooks

SetSMSviaEmail

ActivateSMSviaEmailforthisAccount

Emailtocontactsonly

Addressesassignedtothisaccount

AdvancedFeatures

DomainorEmailAddressSetup

AddressTypesforSMSviaEmail

ImportingEmailAddressesforaparticularlogin/

costcentre

troubleshooting 30

BouncedEmails

Messagesnotreceived

RepliestoemailedSMSmessagesarenotsent

backtothecorrectaddress

Incompletemessagesenttorecipients


introduction 2

introduction to Vodafone multiTXT

VodafonemultiTXTprovidesyouwithanimmediate,

costeffectiveandsimplewaytocommunicatewith

yourstaff,suppliersandcustomersdirectlytotheir

textcapablemobiledevices.

Therearetwolevelsofaccessavailable–multiTXT

andmultiTXTPro.multiTXTisdesignedforlowlevels

ofusagewherebasicfunctionalityisrequired.

multiTXTProprovidesawiderangeoffeatures.

multiTXTProoffersacoupleofsimplewaystosend

SMSmessages.Inaddition,itiseasilyintegratedwith

yourexistingsystems(usingemailorasimpleAPI)to

updateoralertpeoplewiththeaddedbenefitthatthe

messageisreceivedwherevertherecipientmaybe.

VodafonemultiTXTProoffersvariousinterfacesto

meettheneedsofusers;

1.Viaaneasytousewebsite

(https://multitxt.vodafone.co.nz)

2.FromyoureverydayemailclientsuchasOutlook

orEudora(orfromexistingemailenabled

automatedserversandprocesses)

3.UsingMicrosoftOutlookMobileServicefor

versions2007/2010

product features

Send SMS

Scheduled Messages

Template Messages

Full Shared Address Book

Developer API

My Media

Company Admin Features

SMS via Email

OMS

multiTXT

Limitedto250/day10recipients/message

NO

NO

50contacts,1addressbookonly,NOImport/Export

NO

NO

NO

NO

NO

multiTXT Pro

YES

YES

YES

YES

YES

YES

YES

YES

YES

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4.UsingasimplemessagingAPIforbasicintegrationinto

yourexistingsystems

5.ViaMobilemultiTXTonyourBlackberry,iPhoneor

Androiddevice.

Mobilemessagerecipientscanthenreplyfromtheirphone

straightbacktotheoriginalsender.

http://multitxt.vodafone.co.nz


user types 3

user types

multiTXTProhasdifferentusertypes

1.Individualaccount/login

2.CompanyAccounts

a) CompanyUser

b) CompanyAdministrator(onepercompany)

3.Emailuser

Whilemessagingfunctionalityisbasicallythesame,

eachusertypehasdifferentoptionsavailablefor

accountadministrationandsecurity.

(nbonlyavailableonmultiTXTPro,notmultiTXT).

Company AccountsTherearetwotypesofusersforaCompanyAccount.

Company UserThisuserhastheirownunique

loginandaseparatebillingaccount(MSISDN/

DummyMSISDN),andmayshareaddressbooksor

otherinformationwithotherCompanyUsers,but

hasnoadministrationcapability.

Email userTheEmailuserdoesnothaveanyloginfor

theVodafonemultiTXTwebsite.Instead,the

usersemailaddresswillbeenabledforSMS

viaEmailbytheirCompanyAdministrator

andtheuserwillbeabletosendandreceive

SMSviaemailonly.

Individual accountThisisanIndividualUseraccountsuitabletoauser

wantingSMSmessagingusingaprepayaccount.The

IndividualUsercansendmessagesviathewebsite

andrequesttheiremailaddressordomainbeallowed

toSMSviaemail.Thisuseraccounthaslittleorno

administrationcapability.

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Typical account structure

Company Administrator EachCompany

Accountmusthaveauserloginwhichisthe

designatedCompanyAdministrator.Inaddition

tothemessagingfeatures,thisuserhas

additionaloptionsforadministeringtheir

companyuseraccounts.Security,user

maintenanceandreportingoptionsarethe

mainfeaturesandaredetailedintheCompany

Administrationsection.

CompanyUser

Marketing ManagerSMSviaEmai

Rest of staff

CompanyAdministrator

IT Manager

CompanyAdminFunctionality

UniqueloginandseparatebillingMSISDN

EmaildomainsetuptoallowSMSviaemail


ActivatedforSMSviaemail(linkedtothisaccount)


NotactivatedforSMSviaemail

Nologinforonlineplatform

Canbe‘lockeddown’tospecificemailaddresses

CompanyUser

Sales Manager

multiTXT Pro• Only one Company Admin account per company. The Company Admin account can link other users together.• When the users are linked, the Company Admin can set usage types and also link the account for billing. The advantage of this is that the usage tiers are achieved more quickly, thereby the cost per text gets cheaper more quickly.

multiTXT• Can only be an individual user account• Can not be linked with multiTXT Pro• No Company Admin capability


Vodafone multiTXT on the web 4

Vodafone multiTXT on the web

TheVodafonemultiTXTwebsiteisamessaging

servicethatprovidesSMSmessagingtomobile

phones.

Allyourmessagingandconfigurationoptionsare

availableathttps://multitxt.vodafone.co.nzusingthe

logindetailsprovidedbyyourCompany

Administrator(CA)orbyVodafone.

Web browser requirementsToaccessandusethewebsiteyouneedabrowser

(e.g.InternetExplorerorFirefox)that

• Supportscookies

• HasJavaScriptenabled

Itisbestviewedona1024by768screenresolution

inIE7+,Firefox3+orequivalent.

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Clicktoreplytosender

Clicktoforwardmessage

Clicktoreview or editsettings

Icons used in multiTXT

Denoteswhen Forward 2 Mobile Off clickonicontoswitchONforthatmessagethread

DenoteswhenForward 2 Mobile Onclick onicontoswitchOFFforthatmessagethread

Denotesamessagethatisa Reply

Highlightname/groupinaddressbookclick thistoaddtorecipientslist

Highlight agroupintheaddressbookclick this toshowwhoisincludedinthatgroup

Click onthistoshow alladdressbookcontacts

https://multitxt.vodafone.co.nz

http://www.vodafone.co.nz/multitxt


sending messages 5

sending messages

TogettothemainmessagingpageinmultiTXT

1.ClickthemultiTXTloginlinkathttps://multitxt.

vodafone.co.nz

2.EnteryourmultiTXTloginuserIDandpassword

Send SMS Forquickmessagingenterarecipientmobile

number(inInternationalFormat)inthe‘Recipients’

fieldandthemessageinthe‘Message’fieldbefore

pressingthe‘send’button.

Asyoutypethenameornumberintherecipients’

field,recentrecipientsandmembersofyourcurrent

addressbookwillbeshownforyoutochoosefrom.

Therecipientlist(recipients)allowsa comma, space or semi-colontoseparatedifferententriesinalistof

numbersorcontactnamesfromyouraddressbooks.

Forexample:

john 6421484848;SALESTEAM

Ifyouutilisetheonlineaddressbooksthentheyare

shownintheleftnavigationmenu,orusethe

View Contactsbuttontopopupanewwindow

showingyourdefaultaddressbook.Fromeither

screenyoucanselectyourcontactsandaddthemto

therecipientslist.

6421484848

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sending messages 6

sending messages continued

TheContacts/Groupslistletsyouselectcontacts

(individualsorgroups)fromanyofyouraddress

books.

ConfigurationOptionAlthoughtheservice

supportssendingSMSviaEmailtomobile

numbers,youradministrator*mayhaveconfigured

thesystemtoonlyallowmessagestobesentto

peopleinyouraddressbookusingexistingnames

oraliases.ContactyourCompanyAdministratorfor

moreinformationifyouareunabletoaccessor

addcontactstoyouraddressbook.

*Availableforcompanyaccountsonly,notforindividualusers.

ContactsThecontactpanelintheleftnavigationmenuis

whereyoucanchangetheaddressbook,viewgroup

membersandaddcontacts/groupswithadouble

clickorusingtheplusbutton.

View contactsIntheaddressbookspanel,usetheShowMembers

folderbuttonoptiontoseeallthecontactsinthe

currentaddressbook(sameasclickingtheView

Contactsbutton).

Forlargeaddressbooksthiscouldtakeafew

momentstodisplay.

UsetheoptionsintheShowGroupscreentoselecta

subsetofthemembersandaddthemtotherecipient

listofyourmessage.

Show members in GroupsToseethemembersofthegroup(thosecontactsin

UPPERCASE)andtheirdetailsusetheShowMembers

buttonoption.

UsetheoptionsintheShowMembersscreento

selectasubsetofthemembersandaddthemtothe

recipientslistforyourmessage

Count...Beforesendingyourmessage,youmayliketoknow

howmanypeopleitcouldbesentto.

Thecountrecipientlinkprocessesyourrecipients

andcountsanddisplaystheuniqueones(each

mobilenumberwillonlygetyourmessageonce).For

largegroupsorrecipientliststhismaytakea

momentortwo.

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2

1

2

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using signatures, media, message templates,and Forward 2 MobileWhensendingmessagesyouhavetheoptionof

insertingasignature,mediaoramessagetemplate.

Signature (seepage20formoredetail)

Youcanhaveasignatureconfiguredforyouraccount

allowingyoutoinsertitintothemessage.

Youcanconfigureyoursignatureandsetitto

automaticallyappendtoeverywebmessageby

clickingtheeditbutton.

Message templates (seepage17formoredetail)

Preconfiguredmessagetemplatescanbesetupand

theninsertedintothemessage.Thisisdoneby

selectingthemessageyouwantfromthenewwindow

thatisdisplayedafteryouactivatethe‘Template

Messages’link.Thesemessagesaresetupunderthe

Templatesmenuorbyclickingtheeditbutton.

Media(seepage19formoredetail)

Youcanuploadandstoreyourownmediabyusing

theMyMediamenulink.Youcanthenattach

uploadedmediafilestoyourmessage.

URL LinkWhenusingthisoptionalinktothemediaitemis

includedinanormalSMSmessage.Thisis

recommendedwhenyoudonotknowiftherecipient

hasahandsetthatcansupportGSMService

Indication(WAPPush)messages.

Whentheuserreceivesthemessage,theyhavethe

optionof

• openingthelinkontheirhandsetusingthe

phonesWAPbrowser,or

• theycanentertheURLonacomputertoview

thecontent

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2

3

1 2 3

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Forward 2 MobileIftheCompanyAdministratorhasenabledthis

feature,youcanswitchthisfunctionalityonforan

individualthreadorsetasadefaultforallmessages.

nb:ForwardedmessagesincuradditionalTXTchargesforeachmessage.

4

4


+6421484848


ScheduleIfyouwouldliketoscheduleamessagetobesentin

thefuture,fillintherecipientandmessagefieldsas

normalandpresstheSchedulebutton.

1.Youwillbeaskedtoselectthedateandtimeyou

wouldlikethemessagedelivered,

2.thentoconfirmthedeliverytime.

3.messagesthatarescheduledtoleaveatalater

timecanbeviewedordeletedunderthe

Scheduledtabonthesidemenu.

Messagestimesarebasedonyourconfiguredtime

zone.Youcanchangethistimezonesettingatany

timeinthemultiTXTSettingsmenulinkorbyclicking

thetimezonemessagedisplayedthroughout

multiTXT.

Onceyouhaveconfirmedthescheduledmessage

youcandeleteitfromthescheduledmessagelist

undertheScheduledmenu

Recent messages (seepage15formoredetail)

Alistofrecentlysentandreceivedmessagesis

displayedonthescreenandrefreshesregularly.By

clickingonamessageyoucanclickthroughtothe

messagedetail,sendanothermessagetothesender/

recipientorforwardthemessagecontenton

messagesyouhavereceivedaredisplayedwithan

iconandemailedmessages(inandout)areindicated

with“E”.

Keepaneyeonthedeliverystatusofyoursent

messagesandanynewrepliesthatcomeintoyour

account.

using signatures, media, message templates and Forward 2 Mobile continued

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send bulk SMS 9

send bulk SMS

Ifyouhavealistofrecipientsthatyouwouldliketo

SMSjustoncethenusetheBulkSenderoption.This

isavailablefromtheBulkSendermenulinkorthe

AddressBookspage.TheBulksenderisanalternative

toimportingthelistofnumbers.

WhenusingtheBulkSenderoptiontherecipientfile

shouldcontainonerecipientnumberperlineinthe

file.Werecommendacsvfilewithonecolumnofdata.

Forexample

642112345676429123698564215421212464282225555

Theapplicationwillpromptyouforafilelocation

andmessagecontentthenitwillvalidatethefile

beforeaskingforconfirmationbeforesendingthe

SMSmessages.

NOTE:Itisnotpossibletobulksendtointernational

numbers.

WarningTheservicemustnotbeusedforunsolicitedSPAMor

marketingmessages.Usersthatdosomayhavethe

servicerestrictedorcutoff.

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642134567864275678912642166688826427358974



editing address books, groups and contacts

Address booksTheonlineaddressbooksallowyoutoaddcontacts

yousendmessagestoonaregularbasis.

Companyaddressbookscanbecreatedand

managedbyaCompanyAdministratorandthen

sharedthroughoutyourorganisation*.

Becauseaddressbookentriescanbeusedaspartof

anemailaddress,theymustconformtothose

standardsandrestrictions.Accordinglytheymustnot

includeanyspacesorvariousspecialcharacterssuch

asbrackets.Allothernonalphanumericcharacters

shouldalsoberemoved(e.g.comma,apostrophes,

quotes,colons,hashandcurrencysymbolsetc).

Whenaddingentriestoyouraddressbooks,remove

orreplaceanyspaceswithdots“.”orunderscores“_”,

forexample:insteadof‘CorporateSales’use

‘corporatesales’,‘corporate_sales’or‘corporate.sales’.

WhenusingtheGroupMessagingfeaturetosend

SMSmessagesfromyourphone,analiasmaybe

assignedtoagrouporacontactasashortcut.

Itisessentialthatallentriesinanaddressbookare

unique.Thismeansthatyoucannothavemorethan

one‘John’inanyaddressbookeitherasagroup

nameoraliasorasacontactnameoralias.


A

B

C

D

E

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GroupsGroupsaredefinedlistsofcontactsandaredisplayed

inCAPITALS.

Create group 1.Choosewhichaddressbookyouwanttocreate

thegroupin

2.Enterthenameofthegroup(rememberspaces

arenotallowed)

3.Enterthealias,ifrequired

4.Anyexistingusersintheaddressbookmaybe

assignedtothenewgroup.

Maximum30charactersforGroups.

Maximum10charactersperalias.

Names/aliasesmuststartwithalettera - z.

Duplicatenames/groups/aliasesnotallowed.

ContactsWhatcharacterscanyouuse.

lettersa - z numbers0 - 9 dash - dot . underscore_


editing address books, groups and contacts continued


ContactsContactshaveaphonenumberattachedtothem

andaredisplayedinlowercaseforquickrecognition.

Fromanyofthecontactpagesyouhaveoptionsto

createcontacts,groupsorpersonaladdressbooks.

Create individual contact 1.Choosewhichaddressbookyouwanttocreate

thenewcontactin

2.Enterthecontactname(rememberspacesare

notallowed)maximum30characters

3.Enterthemobilenumber

4.Enterthealias,ifrequired

Thenewusermaybeassignedtoanyexisting

groupsintheaddressbook.

Youalsohavetheoptionofaddingsometagsor

propertiestothecontactsuchasposition,location

departmentororganisation.Thesetagsaredisplayed

inyourcontactlistssuchastheShowGroupspage.

Ifyoucannotaddtoyouraddressbookcontactsor

groups,contactyourAdministratorastheymayhave

sethighersecuritysettings.

Anyexistingusersintheaddressbookmaybe

assignedtothenewgroup.

Create group 1.Choosewhichaddressbookyouwanttocreate

thegroupin

2.Enterthename(rememberspacesarenot

allowed)maximum30characters

3.and,ifnecessary,thealias

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Editing address booksTheEditAddressBookspageallowsyoutoimport

andexportaddresslistsandsetwhichaddressbookis

accessedbydefault(e.g.onthesendmessage,

createcontactsandcreategroupspages).

Newaddressbooksmayalsobecreatedandyoucan

clickthroughtothebulksenderpageforone-off

messaging.

Forcompanyaccounts,companyaddressbookscan

onlybecreatedbythecompanyadministrator.

Company address booksToshareyourcontactswithotherusersinyour

companytheyneedtobeinaCompanyAddress

Book.OnlytheCompanyAdministratorhastherights

tocreateandmanageCompanyAddressBooksand

theyareabletogiveotherusersaccesstoreadthem.

Creation of new company address books for Company Administrators 1.MyContacts|AddressBooks

2.CreateNewCompanyAddressBook

3.NametheCompanyAddressBookandSave

4.AddContactstotheCompanyAddressBook

(tip:makethenewaddressbookthedefault

addressbooktospeeduptheprocessofadding

newcontacts/groups)

5.Giveyourotherusersaccesstothenew

CompanyAddressBook

1. Options|UserLogins

2. SelectUser

3. underCompanyAddressBookAccesscheck

appropriatecompanyaddressbooksandSave

Exporting address booksChoosetheaddressbookyouwanttoexportand

followtheinstructions.Toexporttheentireaddress

booksimplypresstheSavebuttonandchoosethe

locationforthefiletobesaved.

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Importing address listsTherearetwomethodsofimportingaddressbooks.

Thefirstisamanualprocessdoneviathewebsite.

Thesecondcanbeautomatedtouploadandrefresh

anaddressbook(deletingexistingcontactsand

addingnewonesfromafile).

Eachprocesstakesaslightlydifferentfileformatas

detailedinthefollowingsections.

Ifyouwouldliketosendtoalistofrecipientsone

timeonly(orthelistchangesregularly)thenusethe

BulkSenderoptiononthispage.

Manually importing address listsWhenimportinganaddresslistitisimportantthat

thefilemeetsthefollowingcriteria.

1.Commadelimitedfileformat(.csvfile)

2.Headerrowwiththetitles(applicablevalues)of

“number”,“name”,“alias”,“group”,“groupalias”

3.Eachrowmusthavethesamenumberoffields

(noblanks)

4.Eachnameandalias(contactandgroup)must

beunique

5.Phonenumbers(“number”)mustbevalid

numbersthatthesystemcansendto.Numbers

startingwith‘0’(e.g.021234567)or‘64’(e.g.

6421234567)areacceptableformats.

6.Namesandaliasvaluesmustmeetvalidation

requirements(nospacesandlessthan30

charactersfornamesand4charactersforaliases)

To import a file,browsetothelocation(for

example,MyDocuments)whereyouhaveyour

preparedlistofcontactsornumbersandthen

presstheImportbutton.

Confirmthatthefilelookscorrectandeitherchooseto

importthelistintoanewaddressbookorchooseone

oftheexistingaddressbooksbeforepressingSave.

Ifthereareanyerrorsthesystemwillnotifyyouafter

theimport.

Ifthereareanyduplicatenamesbetweenthechosen

addressbookandtheimportedfilethenthesystem

willupdatetheexistingnameintheaddressbookwith

thenewphonenumberandwillnotnotifyofanerror.

File structureAttheminimum,thefiletoimportwilllooksomething

likethefollowingwithonlynumbersspecified

Number

0217565432

0212776143

0212776242

02101878763

02101887863

02101828763

02108828762

0218828762

Thiscanbeenhancedwithnamesandgroup

information,forexample

Name,Number,Group

John.Stamos,0217565432,

Nicky.Tomb,0212776143,

Thistoo,0212776242,home

Zeeble,021019878763,Work

Overseer,02101887863,Work

Jenny,02101828763,Play

Christine.in.Accounting,02108828762,Work

Support_phone,0218828762,Work

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What is an Alias?Itisimportanttonotethatanaddressbookaliasis

usedastheemailaddress.AnAliasisashortcodefor

aCONTACTorGROUP.

1.AnAliasmustbeuniquetoaUser’sAccount.

Forexample,acontactcannotsharethesame

aliasasanothercontactORwithaGroupforthe

sameaccount.ThisalsoincludestheCompany

AddressBooks.

2.AnAliasmustnotbelongerthanfourcharacters

3.AnAliasmaycontainanynumberorletter.Spaces

orspecialcharacterssuchas ‘:’,‘@’,‘#’ etcarenot

allowed

4.Analiasisnotcasesensitive(e.g.‘eric’isthesame

as‘Eric’,‘ERIC’and‘eriC’)

Blocked numbersYoucanaddnumbersthathaverequestedtostop

receivingSMSmessagesfromyouoryourusers,or

blocknumbersthatusersshouldnotbesending

messagesto.Anynumberyouaddcanberemoved

byyou.

Youmayalsoseenumbersthatyoucannotedit.

ThesenumbershavebeenaddedbyVodafonedue

toadirectrequestfromtherecipient.Pleasecontact

Vodafoneifyoufeelthatthesenumbersshouldnot

beblockedandtheywillcontactthenumber

ownerforconfirmationtheystillwanttoreceive

yourmessages.

Deleteeachnumberthatyouwanttobeableto

receivemessagesinthefutureandsaveyourupdates.

ImportantItispossiblethattwouseraccountsusethesame

aliasfordifferentpeople.Thismeansthatthese

emailaddresses,unlikeotheremailaddresses,may

notbeunique.Themessagesenderdeterminesthe

correctrecipient.

Valid Aliases Invalid Aliases

Matt sv c(containsaspace)

Jon1 TeamJacob(toolong)

svsc a.t(containsaperiod/dot)

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message history

message history 15

Theservicekeepsalogofallthemessagessentand

receivedalongwithrecipientdetails.Italsoshows

thesemessagestogetherinthecontextofreplies

thathavebeensentyourmessages.

Forreplies,theoriginalmessageandotherdetailsare

alsodisplayedtoprovidecontext.

Sent/received messagesEmailoriginatedmessagesaremarkedwithan‘E’in

themessagelistsagainsttheTo/Fromdetails.

Youcanalsoviewthestatusofanymessageandclick

theiconstoReplyorForwardmessages.

Clickingonthemessagebodytakesyoutoa

MESSAGEDETAILpageforthatmessagewhereyou

canalsoreply,forwardordeletethemessage.

Thisscreenalsogivesyouabreakdownofthe

deliverystatusofmessagessenttomultiple

recipients(e.g.groups).

Filtering sent messagesYoucanfilteryoursentmessagesusingtheoptions

onthemessagelogpageorfromtherecentmessage

listonthemainsendmessagepage.

Sentmessagesshowtherecipientsgroupedbytheir

status.Thismeansyoucanquicklyseethose

recipientsthathavenothadconfirmedreceiptofthe

messageandevensendamessagetoallthosethat

havereceivedit.Youcanalsoclickthroughtoseeall

therepliestoanoutgoingmessage.

Clickingthe

messagecontent

takesyoutoa

detailpagewhere

youcansee

variousdetailsfor

thatmessage.

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message history continued

message history 16

Status codesDependingontheNetworkthemessagesaresentto,

someofthefollowingStatusmessagesmayormay

notappear.

QUEUED

RECEIVED

SENT

UNREACHABLE

SCHEDULED

NOTRECEIVED

EXPIRED

REJECTED

Themessagehasbeensenttothenetworkfordelivery

Themessagehasbeenreceivedbythemobile

ThemessagehasbeensenttoVodafone,butisawaitingdeliverytothehandset(e.g.ifthehandsetisswitchedoff)

Themessagecouldnotbedeliveredtothemobile.CheckthenumberiscorrectandinInternationalFormat(e.g.6421123456).

Themessageisscheduledaspercalendar

Themessagecouldnotbedeliveredtothemobile.Thismaynotbeapermanenterrorsotryagainifyouaresureofthenumber

Themessagecouldnotbedeliveredwithinfivedays,andhasbeenexpired

Themessagehasnotbeensent

FinalStatus

FinalStatus

FinalStatus

FinalStatus

FinalStatus

FinalStatus

NOTE:Vodafonereservestherighttochargeforallmessages

sentviamultiTXTregardlessofthedeliverystatus.

ReceivedThisscreenfiltersthemessagelogtoshowonlythe

repliesyouhavereceived.

SelectViewOtherRepliestoseealistofotherreplies

tothesamemessage.

Incomingmessages,suchasreplies,showthedetails

oftheoriginalmessagesoyouhaveitincontextand

alsoallowsyoutoclickthroughtoseeotherreplies

tothesameoriginalmessage.Fordetailsofreplies

clickthemessagetoseetheoriginalmessageand

otherdetailstoprovidecontextandoptions.

ScheduledAnyscheduledmessagesyouhaveconfiguredare

displayedhereandcanbedeletedasnecessary.

Oncethemessagehasbeensentandispending

deliveryorhasbeendelivereditisremovedfromthis

screenandloggedasaSentmessage.

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message templates

message templates 17

Messagetemplatesareafeaturethatallowyouto

usepersonal,company*ornetwork‘templates’for

sendingmessagesfromthewebsite(selectthemon

thecreatemessagepage).

Eachaccountmayconfiguretenoftheirown

templatemessagesandtheCompanyAdministrator

mayalsoconfigureanothertencompanymessages

forusebyalluserswithinthecompany.*

NetworktemplatesarecreatedbyVodafoneasrequired.


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options 18

Time zoneChangethetimezonetoalterthewaytimesand

datesaredisplayedinthewebsite.Thisdoesnot

alterthetimedisplayedonSMSmessages(onthe

handsets)butwillgiveyoufreedomtobeableto

viewthewebsiteinalocaltimezone.

Long messagesBydefaultmultiTXTisconfiguredtorestrictyouto

sendingonemessagepart(160charasciior70char

ifthemessagecontainsspecialcharacters).Youcan

configureyouraccounttoallowmorethanthishere.

Thislongmessagesettingwillbeappliedtoallyour

sentmessages(emailandwebbutnottheAPIor

OMS)toallowlongermessagesifyourequirethem.

WhileeachmessagepartisoneSMSandwillbebilled

assuch,therecipientwillgenerallyreceiveandsee

onelongmessage(carrierandhandsetdependent)

andeachlongmessagecountsasasinglemessage

towardsanycompany/systemmessagelimits.

Addresses enabled for SMS via emailIftheaccountisallowedtosendSMSviaemailthen

anyaddressesverifiedandassignedtothisaccount

arealsolistedonthispage.

Ifyouaresendinglongmessages(seeabove)thenyou

shouldconsiderreducingtheriskthatlongmessages

sentviaemailwillcontainstandardsignature/footer

textincludedbycorporateemailsystems.The

Signatureseparatorsettingallowsyoutodefinea

customstringthatwillbestripped(along

withalltextafterit)fromtheemailwhenit

isforwardedbySMS.Bydefault,theservice

usesacceptedinternetstandardsto

determinewhereanemailsignatureis

included,lookingfor‘--‘(dashdashspace)

unlessanotherisdefinedinyourmultiTXT

settings.

options

Settings

1

2

3

1

2

3

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options 19

My MediaThispageallowsyoutouploadandviewthemedia

youhavechosentosharewithmobilerecipients.

Youcanbrowseforthefollowingtypesofmedia

itemsanduploadthem.Eachitemneedsaunique

Alias(ID)whenitissaved.

• GIF

• JPG,JPEG

• MID,MIDI

• MP3

• 3GP

Youwillbegiventheopportunitytooptimisethe

mediaformobiledelivery.Ifoptimised,itmayresult

inpoorerqualityand/orlackoffunctionality(e.g.

animatedGIFfileswillbecomestaticimages).

Recipientswillbedownloadingthemediaviamobile

internetwhichtheymayincurdatacostsfor.

Youcansendmediadirectlyfromthislibraryby

pressingthe(F)iconbytheitem.Thiswillopenthe

SendMessagepageandletyouchoosethemethod

youwanttouse(defaultstoanembeddedURLinthe

SMSmessage).Deleteanitembypressingthe(X)

icon.Itisimportanttonotethatwhenyoudeletea

mediaobjectthatitwillnolongerbeavailableto

anyoneincludingtherecipientsyouhavesentitto.

ImportantByuploading,sending,linkingtoandsharingmedia

youacceptlegalresponsibilityforsuchmedia.

Vodafonereservestherighttoremoveanymediaand

todisableaccountswithoutnotice.Breachesof

copyrightwillresultinimmediateaction.

options continued

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options 20

SignatureTosetasignatureclicktheiconnexttotheinsert

optiononyourmainmessagingpage.

Youcancreateacustomsignatureforyouraccount

thatisusedwhenthemessageissentviathewebsite.

Thissignaturemaybeinsertedintooutgoing

messageswhencreatedviathewebsiteortheymay

beappendedautomaticallytoeverymessagethatis

sentviathewebsite.

MessagessentviaemailortheAPIthenignorethis

settingandyoursignaturewillNOTbeappendedto

theSMSmessage.

Theservicemayalsostripyourstandardemail

signaturefromthecontentsoftheemail.Thismeans

thattherecipientmaynotknowwhosendsamessage

totheirphone.TheserviceusesacceptedInternet

standardstodeterminewhereanemailsignatureis

included,lookingfor‘--‘(dashdashspace)unless

anotherisdefinedinyourmultiTXTSettings.

ItisrecommendedthatSMSmessagessentviaemail

includeyournameandcontactnumberinthe

subjectlineoratthetopofthemessage.

DisplayTochangeyourdisplayoptionsclicktheiconinthe

recentmessagelistortheDisplaySettingslinkinthe

messagelogpages.

Thispageallowsyoutochoosehowmanyrecent

messagestodisplayonyour‘sendmessage’pageandin

themessagelog(sent/received)pages.Thescreen

refreshrateoptionaffectsthesendmessagepage.The

servicewillcheckforupdatestomessagesandmessage

statuschangesattheselectedintervalinseconds.

Use0(zero)todisable.

Ensureyoupressthe‘save’buttonafteranychanges.

options continued

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sending SMS messages via email 21

BeforeusingemailtosendSMSmessages,ensure

youraddressisenabledinthesystem.Valid

addressesarelistedonthemultiTXTwebsiteonthe

settings/optionspage.Ifyoucannotaccessthispage,

contactyourCompanyAdministratorandaskthem

tocheckifyouremailaddressisconfigured.

AdministratorsshouldcontactVodafonewithdetails

oftheemailaddressesordomainsthattheywant

registeredforSMSviaemail.

Ifyouremailaddressorentiredomainisenabled,

thenmessagescanbesentfromanyRFCcompliant

emailclientandsettingssuchas

1.IPAuthentication(Company)

2.Closeaddressbooks(CompanyorAccount)

3.Emailtocontactsonly(CompanyorAccount)

Thensimplycomposeyouremailasyounormally

wouldandsendtoyourcontactsandtheirreplieswill

comebacktoyouremail.

Themainlimitationisthateachmessageislimitedto

160characters,includingthesubjectlinebutthiscan

bechangedonlineinyourmultiTXTaccountsettings

toallowupto459latincharacters(or201characters

ifnonasciiisincluded).

ThestepstosendSMSviaemailarethesameas

sendinganormalemail.

1.Openyouremailclient(Outlook,Thunderbird,

Hotmail,Gmailetc)

2.Entertherecipientaddressesinthespace

provided

3.Enterthesubjectoftheemail(orleaveblank)

4.Writeyourmessage

5.Sendtheemail

Warning Bydefaultonlythefirst160charactersofthe

subjectplusthemessagewillbesenttothe

mobiledevicesobeconcise.Alternativelyyou

canchangeyourmultiTXTsettingstothatupto

459latincharacterscanbesent.Toavoid

sendingirrelevantcontentyoucanalsoseta

signatureseparatorstringthatwillforcetrailing

contenttoberemovedfromtheemailwhen

convertedtoSMS.

6.Withthissystem,theSMSrecipientmaynot

knowwhosentthemessagesoitissuggested

thatyouaddyournameandacontactnumber

soyoucanbecontactedifrequired(repliesby

SMSwillgobacktoyouremailaddressbutthe

personwillnotbeabletocallthenumberthat

theSMSappearstocomefrom).

sending SMS messages via email

With group emails,itissuggestedthatVodafone

multiTXTaddressesbeenteredintheBCCfield.This

willstopotherrecipientsfromattemptingtosend

emailmessagestoaddressestheymaynothave

accessto.Seethetroubleshootingsectionformore

information.

contents

http://help.vodafone.co.nz/app/ask


sending via an API 22

AlightweightAPIprovidesthesimplicitythatyou’re

lookingforwhenwantingtoenableyourapplications

tosendSMSmessages.Sendingamessageisaseasy

asPOSTingawebform.

ThefollowinglimitsareinplaceforthisAPI.

1.Onlyonerecipientperconnection.Ifyouneed

tosendtomultiplerecipientsthenyouwillneed

toloopthroughyourrecipientlistsendingto

oneeachtime.

2.MessagestatusisnotreportedbackviatheAPI.

Thestatuswillbeupdatedandcanbeviewedby

loggingintomultiTXTorbyrequestingalistof

recentmessagesusingtheavailablefeeds.

3.RepliesarenothandledbytheAPI.Repliescan

beviewedbyloggingintomultiTXTorby

requestingalistofrecentmessagesusingthe

availablefeeds.

4.MessagelengthisignoredbytheAPIand

messagesarenotsplitintoparts

FormoredetailedinformationontheAPIseetheAPI

UserGuide

Using multiTXT with Microsoft Outlook Mobile Services (2007+) - OMSOutlookMobileService(OMS)inOutlook2007+

providestheabilitytosendtext(SMS)messagesfrom

withinOutlook2007+usingcompliantwebservices.

WithmultiTXT,OMSuserscansendSMSiftheyhave

anactivemultiTXTaccount.

FormoredetailedinformationontheAPIseethe

OMSUserGuide

sending via an API

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sending SMS via mobile mTXT 23

sending SMS via mobile mTXT

contents

SendingSMSviaMobilemTXT

MobilemTXTallowsmultiTXTProcustomersto

accesstheplatformonthegoviatheiriPhone,

BlackBerryorAndroidsmartphones.Simplyopen

yourinternetbrowserandenterm.mtxt.co.nzto

betakentotheloginscreen.Useyourusual

multiTXTPrologincredentialstosignin.

Themenupagehasthefollowingoptions:

Send SMSAsyoutypeinthenumber,name,aliasorgroupalias,

mobilemTXTaccessesyouronlineaddressbooksto

helpspeedupentry.Youcanselectthedesired

recipient(s)fromthedropdownshownjustbyclicking

onthem.Ifyouwanttosendtomorethanone

recipient,useacomma(,)betweeneachentry.

Onceyouhavetypedyourmessage,justclickto

send–it’sassimpleasthat!

Notethatthemessagelengthshownisthedefault

setontheonlineplatform.

Review message logThisshowsuptothelast300messagessentviaall

methods(e.g.SMSviaemail,online,mobilemTXT).

Youcanchangetheamountofmessagesshown

underthedisplayoptions.Clickonindividual

messagestoshowthethreadedconversation.

Display settingsClickheretoselectyourscreenrefreshfrequency

andthenumberofmessagesyouwishtodisplay

inthemessagelog.

Help pageFindmoreinfoincludingFAQsspecifictomobilemTXT.

SMSsentviamobilemTXTchargeagainstyourstandardmultiTXTProrateplan,countingtowardsyourusagetiers.Longmessageswillbechargedassuch,forexample459charactermessagecountsasthreeSMSforbillingpurpose.PleasealsonotethatbecausemobilemTXTisaccessedviaawebbrowsersomedatausageisrequired.Thiswillbechargedaccordingtothespecificdataplanyouareon.

1

2

3

4

1 2 3 4


Forward 2 Mobile

HowdoIsetupForward2Mobile?

CompanyAdministratorscanenable/disablethis

featureatauserlevelbygoingintotheUserLogin

tab.Inheretheycanenterthemobilenumberto

whichthemessagescanbeforwarded.Individual

userscanthen‘switchon’theforwardfunctionper

messagethreadorasadefaultforallmessages.This

isdonebyusingthedropdownboxjustbelowthe

mainmessagefield.Whenselected,allmessageswill

forwardtothechosenmobilenumber.Pleasenote

thateachforwardedmessagewillincuranadditional

TXTcharge.Thiswillbechargedasperother

multiTXTmessagesusingthetieredpricing

agreement.Copiesofallmessageswillalsoappear

onthewebplatform.

CanIswitchofftheForward2Mobilefunctionfrommyphone?

Yes.Thedevicethatisreceivingtheforwarded

messagescanusethefollowingcommands:

MyF2Mfunctionalityisnotworkingorhasstoppedworking

CheckwithyourCompanyAdministratorastheymay

havedisabledthefeature.

CanIsettimesforF2M?

Thiswillbeafuturedevelopmentbutitisnot

currentlyavailable.

#stop

#stopall

#hold

F2Mdisabledforcurrentconversation

F2Mdisabledforallconfigured

messagesintheaccounteffectively

disablinguntilanewmessageissent

withF2Moptionenabled

1.accountdefaultmessageoption

ischangedto‘reply2web’sonew

messagesfromthewebplatformare

notsentwithF2Moption

2.F2Misdisabledforallexisting

configuredmessages.

Forward 2 Mobile 24contents



AdministrationTheadminoptionsareonlyavailabletocompanyadmin-

istrator(CA)users.Itprovidesaccesstooptionsforsuch

thingsasreports,limitsandemailaddressconfiguration.

User LoginsTheuserloginstabshowsalistofuserloginsthatcan

beindividuallyconfigured.FromheretheCompany

Administratorcan:

•sendoutauserslogincredentials

•clicktobillallusagetotheCompany

AdministratorAccount

•restrictpersonalandcompanyAddressBookediting

•setdefaultmessagelengths

•setupSMSviaemail

•enable/disableForward2Mobile

Useful informationThefirsttimetheCompanyAdministratorlogsin,the

onlyaccountshowingwillbetheCompany

AdministratorAccount.

Company limitsTheAdministratormaysetmessaginglimitsfortheir

company.Theselimitsapplyacrossallaccountswithin

thecompany.Forexample,withthreeaccountsanda

messagelimitof500thenwhenthecombinedtotalfor

allthreeaccountsreaches500nofurthermessages

maybesent.

ReportsThereportsallowreportingonallmessagessentby

yourcompanyusers

1.ClickontheREPORTSlinkatthetopofthescreen

2.Selecttheperiodandstartingdate

3.Selectthereporttype

4.Oncethereportsarerunyouhavetheoptionof

exportingthemasCSVfilesifyourequire.

company administration

Email2SMS summaryThedatashownonthispageisforinformationonly

andcannotbeedited.

Usethispagetoseewhichaccountsaddresseshave

beenallocatedto,andtobrowsetoanaccountthat

youwanttoviewinfurtherdetailormodify.

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SecurityIP AuthenticationThecompanyadministratorcanchoosewhethermail

fromcertainmailserverscanonlybeprocessed.This

IPAuthenticationcanbeturnedonatanytimeand

whenitison,onlymailfromthelistedIPaddresses

(mailservers)willbeprocessed.Allotheremailwill

bedroppedwithoutnotification.

Toassistyou,eachtimeanewserver(IPaddress)is

usedanemailissenttotheCA(onlyoneemailis

sentperIPaddress).Theaddressandthesender

detailsarealsologgedanddisplayedinthemessage

logsectionofthesecuritypage.ToaddanexistingIP

addresstoyourauthenticatedlistsimplyclicktheIP

inthemessageloganditwillbeadded.Toadda

totallydifferentIPtoyoulist,enteritintheproper

formatandpresstheaddIPbutton.

TodeleteanIPaddressfromyourauthenticatedlist,

checkthecorrespondingboxorboxesandthenpress

thedeletebutton.

IfyouhaveanyquestionsaboutIPaddresses,mail

serversorhowtopreventemail‘spoofing’andother

fraudulentactivitiescontactyourIThelpdesk.

User administrationClosed address booksThissettingappliestoallmessagingfunctionality.It

stopsusersfromaddingtotheirpersonaladdress

booksorsendingtorecipientsusingaphonenumber

ratherthananaddressbookcontacts.

Thisoptionoverridesotherusersecuritysettings

suchas‘emailtocontactsonly’.

Ifthecompanysecuritysettingsimposeaclosed

addressbook,thenthatwilloverrideanyuser

accountsettings;whetherenabledordisabled.

Setup SMS via emailThissectionallowsyoutoconfigureaccesstothe

serviceviaemail.

Activate SMS via email for this accountAlthoughtheservicesupportssending‘email’to

phonenumbers,youradministratormayhave

configuredthesystemtoonlyallowmessagestobe

senttopeopleinyouraddressbookusingexisting

namesoraliases.

company administration continued

Email to contacts onlyTopreventusersfromsendingtonumbersthathave

NOTbeenconfiguredinoneoftheiravailableaddress

bookscheckthisoption.Userswillthenneedtoaddthe

contactstooneoftheaddressbooksandwillnotbe

[email protected].

Addresses assigned to this accountTheemailaddressesthatwillbebilledtothisaccount

arelistedhere.

IfyouhaveaconfigureddomainorIPaddress,you

mayimportalistofemailaddressestoreducedata

entry.

Youalsohavetheoptionofaddinganddeleting

addressesfromtheselistsasyourneedschange.

Useful informationThisCompanyAdminAccountisuniquebecausethe

DefaultBilling/ReplynumbermustbetheCompany

Administrator’sBillingNumber.

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Advanced featuresTheserviceoffersadditionalwebandadvanced

securityfeatures.Yoursystemadministratormay

configurethesystemtosuittheirrequirements.

Someofthefeaturesinclude

• LockedaddressbooksSMS(webandemail)to

preconfiguredrecipientsonly

• Emailtocontactsonlyrequiresrecipientstobe

definedinyouronlineAddressBookandsentto

bynameoralias

• IPAuthenticationSMSviaemailisonlyavailable

fromcertainlocations

Seethefollowingsectionsformoreinformationon

theadvancedfeatures

Domain or email address setupYoucanconfigureemailaddressestosendmessages

toSMScapablemobiledevices.Toconfigure

addresses(seefollowingsectionforaddresstypes)

followthesesteps.

1.Decidewhichaddressestheorganisationwants

enabled.Iftheorganisationisthesoleuserofa

domain(e.g.yourcompany.com)thenconsider

enablingthisdomainandthentheCAisableto

filteraccessasneedschange.Alternatively

configurethoseindividualemailaddressesthat

arerequired.Eachsubdomain(e.g.someservers

[email protected])needsto

beexplicitlyconfigured.

2.ContactVodafonewithyouraccountdetails

(loginIDandpassword)andthelistofaddresses

youwouldlikeconfigured.

3.Theaddresseswillbeenteredinthesystem

againstthecompanyandanautomatedemail

willbesenttoeachaddressnotifyingthemthat

theyareabletoSMSviaemail.

4.Theaddresswillbeautomaticallyassignedto

theAdministratoraccount(unlessotherwise

requested)soitcanbeusedimmediately.


contents

Forward 2 MobileTheAdministratorcanenable/disablethisfeatureat

anytime.Theymustenteranothermobilenumber

hereforthisfeaturetowork.Eachactiveusercanhave

adifferentmobileenteredbutonlyonenumbercanbe

selectedperuserlogin.

nb:forwardedmessagesincuranadditionalTXT

chargepermessage.ThesearebilledasotherTXTson

multiTXTusingthetieredpricing.




Address Types for SMS via emailTheemailtoSMSserviceisavailableforthefollowing

addresstypes

• DomainName,or

• Singleemailaddress,or

• IPaddress

ADomain NameallowsSMSmessagestobesent

fromemailaddresseswithintheregisteredDomain.

Thisisthemostcommonlyrequestedtypeoflicence

andallowstheCompanyAdministratorstoeasily

managetheirusers’accesswithouttalkingwith

Vodafoneeachtimeachangeisrequired.

AnEmail AddressallowsSMSmessagestobesent

fromasingleregisteredemailaddress.

Eachlowerleveldomainmustberegistered

separately.E.g.nz.vodafone.netisNOTcoveredifonly

thevodafone.netdomainisregistered.

AnIP AddressallowsSMSmessagestobesentfrom

anyemailaddressthatusesthemailserverspecified

attheregisteredIPaddress.Thistypeoflicenceisnot

usedmuchandisnotgenerallyrecommended.You

shouldbefullyawareofIPandnetworkroutingissues

anddiscussyourrequirementswithVodafoneifyou

haveanydoubts.

Theaddresseswillbeautomaticallyassignedtothe

CAaccountsoitwillbeabletobeusedimmediately

forSMSmessaging.SeethesectiononTrouble

ShootingifSMSmessagingisnotavailableafteran

addresshasbeenadded.

Byloggingintothewebsite,theCAmaydistribute

theaddressestotheirotheraccounts(ifconfigured).

ForexampleaDomainorIPlicencemaybechanged

froma‘catchall’wherealladdressesareallowed(the

default)touseaspecifiedlistofaccountswithinthat

domain.Thisisdonebyremovingthedomainfrom

theCompanyAdministrtoraccountandeither

importingormanuallyaddingtheindividual

addressestospecificaccountsasrequired.

SelectEmailtocontactsonly,ifuser’smayonlysend

toaddresscontactbook.Thislimitstheaccountto

sendingSMSmessagestopeoplethattheyhave

previouslyaddedtotheironlineaddressbook.Ifthe

usersettingCloseAddressBooksisselected,then

thatwilloverridethisoptionandautomaticallystop

theuserfromsendingtoanyphonenumbers.

IftheCompanyAdministratorsecuritysettings,

imposeanaddressbookonlyrestriction,thenthat

willoverrideanyindividualuseraccountsettings.


Addanyavailableaddressesthatyouwanttoassign

tothisparticularaccount.Iftheaddressyouwantto

assignisnotshowninthelistthenitmayalreadybe

assignedtoanotheraccountinyourcompany.Check

thesummarypagetoviewyourcurrentassignments.

Importing email addresses for a particular login/cost centreYoumayimportalistofemailaddressestoassignto

aparticularaccount.Thefilethatyouimportmust

onlycontainfullemailaddressesthatbelongtothe

domainyouareimportingagainst.Ifyouareimporting

againstanIPaddressthenanyemailaddresswillbe

importedifitisnotalreadyinthesystem.

Thesystemwillnotimportaddressesthatalready

existandmayfailifthefileisinvalid.

contents


CompanyAdministrator

companyuser1 companyuser2 companyuser3

[email protected]

[email protected]

[email protected]

[email protected]@yourcompany.co.nz

domain,egyourcompany.co.nz

Example SMS via email set up

Inthisexample,SMSviaemailsentbyJohn,Daveand

Peterwillbeattributed/billedtoUser1login.Sarah

andJanewillbeattributed/billedtoUser2.

NoSMSviaemailwillbeattributedtoUser3.

OtheremployeessendingSMSviaemailwilldefaultto

theCompanyAdministratorAccount.

IftheCompanyAdministratorremovesthedomain,

theywillrestrictSMSviaemailtoJohn,Dave,Pete,

SarahandJaneonly.



contents


troubleshooting 30

Thissectionshouldbeusedtonarrowdownthe

reasonsforanyissuesthatmayoccurwiththe

service.Ifthesestepsdonotassistyouinresolving

yourissue,theCompanyAdministratorshouldraisea

supportrequestwiththeirVodafoneCustomer

Servicesteam.

Bounced emailsMessagesmaybe‘bounced’backtothesenderfora

numberofreasons.

• Systemlimitshavebeenreached.Thissettingis

fortheentire(webandemail)systemforyour

company.Thelimitsmaybeforthenumberof

messagesperdayorperhour.

• TheemailtoSMSfeaturehasbeendisabledfor

thecompany.

• SMSviaemailfunctionalityisnotenabledforthe

specificlogin.

• IncorrectdetailsstoredintheonlineAddress

Book.Loginandconfirmthephonenumberis

correctfortheAliasyouareusing.

• Messagestophonenumbersarebounced.Your

securitysettingsmaynotallowyoutosendSMS

tophonenumbers,therecipientwillneedtobe

configuredinyouronlineAddressBook.

• Replyingtoagroupemail,fromyouremail

client,(ReplyToAll)thatincludedsomeemailto

SMSrecipientsintheToorCCfields.Thiswill

sendanEmailtothesystem,whichwilltryand

assignittoyouraccountsoitcanusetheAlias

orphonenumber.IfthisAliasmatchfailsthe

messagewillgetbounced.

troubleshooting

WarningItispossiblethatthesamealiasisusedbytwo

accountsfordifferentpeople.Thiscouldmeanthat

theincorrectpersonreceivestheReplyToAllemail.

contents




troubleshooting 31

Messages not received1.TheservicefollowsRFC-2822(http://rfc.net/

rfc2822.html)guidelinesformessageformat.

MessagesthatdonotconformtoRFC-2822may

notbeprocessedormaybeprocessedincorrectly.

2.Ifthemessagestatusinthewebmessagelogis

RECEIVED,checkthatthecorrectphonenumberis

storedintheonlineaddressbookfortheAliasthat

wasused.

3.IPAuthenticationfailed.Youmaybesendingyour

emailfromanIPaddressthathasnotbeen

authenticatedbyyourAdministrator.For

informationonaspecificIPvisithttp://centralops.

net.Thissitewilltellyoudetailedtechnical

informationonIP’s,domainsandemailaddresses.

4.Senderemailaddressisnotconfiguredtousethe

system.CheckwithyourAdministratorthatyour

addressisassignedtoanaccountandthatSMSvia

emailisenabledforBOTHtheCompanyandthe

Account.

5.IfasenderaccountisunabletosendSMSviaemail,

checkthatemailtheyaresendinghasthecorrect

‘return-path’intheinternetheaders.InMSOutlook

theheaderscanbefoundbyopeningtheemail

message,andselectingview,optionsfromthe

menubar.Thereturn-pathisshowninthefirstline

oftheinternetheaderssection.

6.Messagesforwardedfromemailarenotdelivered

tothephone.Mostemailsystemsdonotalterthe

internetheadersofanemail;thereforethe

‘return-path’ofamessageistheoriginalmessage

sender.Unlesstheoriginalsenderisalso

configured,themessagewillnotbedelivered.

7.Messagessent‘onbehalfof’anotheruserviaMS

ExchangeorLotusNotesdonotgetdelivered.

Eventhoughtheuserbeing‘sentonbehalfof’is

configured,thereturn-pathisgoingtobethe

actualsendersaddress.Itisimportantthatthe

sendersaddressisconfiguredinthesystem.

8.Serveralertsarenotbeingdelivered.Generallya

serverwilluseadefaultaddresswhensending

email.Thisaddressisgenerallyoneofthe

followingformats,eachaddressisinvalid(doesnot

meetinternetstandards)andwillneedtobe

changedtoanaddressthatisconfiguredinthe

system,forexample

[email protected]

[email protected]

[email protected]

troubleshooting continued

9.Serveralertsfromaninternetstandardaddressare

notdelivered.Someserversusetheaddressformat

of‘[email protected]’.Whilstthis

isvalid,itwillneedtobesetupinthesystem

beforemessagescanbedelivered.Eachsubdomain

(inthiscase‘server.yourDomain.com.au’needsto

beconfiguredseparately.Somemessagedelays

maybeexperiencedduetoNetworkloading.

10.Theoriginalmessagemaybedelayedonanemail

server(ISPorcorporate).

WarningThisserviceshouldnotbereliedontodeliver

importantortimesensitiveinformation.Thisisdueto

thelimitationsofemailroutinganddeliverysystems

aswellasthearchitectureofSMSmessagedelivery.

contents

http://rfc.net/rfc2822.html

http://rfc.net/rfc2822.html

http://centralops.net.

http://centralops.net.


troubleshooting 32

Replies to emailed SMS messages are not sent back to the correct address1.Checkyouremailsettingsforthesenderemail

address.Generally,itisthissenderaddressthat

translatestothe‘return-path’internetheaderthat

thesystemusestosendsrepliesto.

2.Eachemailsystemwillhaveadifferentwayof

configuringthesenderaddress.Ifyouneed

assistance,contactyourITManager.

3.Ifthe(mobile)userhasstoredthenumberofa

messagetheyreceivedfromthesystemontheir

handset,thismaynolongerbecorrectlyrouted.

Weusetechnologythatutilisestemporaryreply

pathsforsendingmessagesandroutingreplies.

Theydoexpireandmayroutetodifferentaccounts

atthattime.

Incomplete message sent to recipientsBydefaultSMSmessagesarelimitedto160

characters.ThesystemtakestheEmailSubjectLine

andappendsasmuchoftheEmailMessageasitcan,

upto160characters.160charactersareaboutthe

lengthofthefollowingparagraph.

It’simportant2notethatthelengthofthesubject

linedeterminestheamountofmessagesentto

thephone.Try2Limitspaces&abbreviateor

themessagewi

Asyoucanseefromtheexample,itiseasytostartan

SMSemailandrunoutofspacebeforethemain

pointoftheemailismade.Youcanchangeyour

multiTXTSettingssothatupto459charactersare

sent(forascii/latinmessages)or201charactersif

themessagecontainsanynonasciicharacterssuch

asspecialcharacters,ChineseorArabicwordsetc.

Messagescontainmysubjectlineand“(email

messageunreadable-HTML)”.

The‘text-plain’sectionofyouremailisextractedfor

processing.Ifyouremaildoesnotincludea‘text-

plain’section(e.g.HTMLonly)thentheservicewill

sendyoursubjectline,ifoneisused,andthetext

“(emailmessageunreadable-HTML)”.

troubleshooting continued

contents


This is how we support your businessOur business service team is here to help. Call 888 from yourmobile, 0800 4000 888 from your landline or +64 9 962 9888from overseas. You can also visit us in store or access youraccount at www.vodafone.co.nz/business.

For more information go to www.vodafone.co.nz/multitxt