VISION 2020 2018–2020 Strategic Plan · Healthy Workplace Cultures Workplaces are living, breathing entities that require nurturing and attention in order to grow and remain viable

WSPS.CA

VISION2020

2018–2020 Strategic Plan

Over 4.1 million people are employed in Ontario’s agricultural, manufacturing and service sectors. As the health and safety association that is privileged to serve these individuals and the 167,000 businesses they work for, Workplace Safety & Prevention Services (WSPS) is pleased to present our strategy for 2018-2020.

Each year, through the provision of health and safety consulting, training, events

and resources, WSPS reaches and impacts an ever-expanding group of workers

and businesses across the province.

This plan is the culmination of eighteen months’ worth of research and consultation

with our stakeholders, including the Ministry of Labour, board of directors,

employees and volunteers. We were committed to gaining their input into the

questions that mattered. What are employers and workers looking for to keep

workplaces safe? What are the emerging challenges? And most importantly, how

do we reach the millions of people in our sectors and ensure they are empowered

with the information they need to arrive home safe at the end of the work day?

The questions were simple, but the answers were many and varied – like our customers.

We serve businesses ranging from tiny “mom and pop” operations to some of the

world’s biggest brands. The people employed by these businesses are equally diverse,

ranging from highly skilled, seasoned professionals to those just entering the

workforce. They may have been born and raised in Canada or are new to the country,

with limited English skills or the ability to speak several languages. They may be

employed in full-time roles or find themselves taking on part-time or precarious work.

To emphasize the breadth of the customer base we serve and the importance of

every life, we have developed a new vision for 2020: Every worker. Healthy and safe. Every day. We understand that realizing this vision is ambitious and have crafted

a plan which will guide us in meeting the challenges ahead. The stepping stones

take the shape of three themes that emerged from our consultations with

stakeholders: thought leadership, the changing workplace and fostering the growth

of healthy workplace cultures.

With the introduction of this strategic plan, we anticipate protecting the potential

of Ontario businesses and workers by shifting mindsets, attitudes and behaviours

to build better workplaces.

The path forward

VISION 2020 | WSPS 2018 – 2020 STRATEGIC PLAN 1

George J. R. McCleanBoard Chair

Lynn BrownellPresident & CEO

VISION2020

Achieving a future state where every worker remains healthy and safe every day is an ongoing quest. Our previous strategy: “In tandem: Community, Diversity & Solutions”, provided us with a solid foundation from which to achieve our goals. Some of the highlights of the past three years include:

� Our contribution to reducing injuries, illnesses, and fatalities in Ontario.

Collectively, WSPS member firms in the agriculture, manufacturing and

services sectors consistently had a lower lost time injury rate when

compared to Ontario workplaces*

� Partnering with academic institutions such as McMaster University in

developing and sharing research focused on protecting young workers;

we have also worked closely with Minerva Canada, in support of its

mission to educate the next generation of health and safety professionals

� Bringing the safety message to farm families, new Canadians and First

Nations groups throughout Ontario, in collaboration with our network

of community partners

� Working with business leaders and influencers across the country to

develop and share thought leadership in emerging areas of organizational

health, including workplace violence, harassment and mental health

� Providing small businesses with access to complimentary health and

safety resources and advisory services, courtesy of our Small Business

Centre website and our volunteer network

� Contributing to the development of technical health and safety standards,

in partnership with organizations such as CSA Group

*WSIB Schedule 1 firms, 2015-2017.

2

VISION2020

Where we are now

Key challenges to our businessSimilar to all Ontario workplaces,

WSPS faces challenges to our

business that we must navigate to

be successful. A specific challenge

for us includes providing services

to a diverse group of customers who

have different levels of maturity

when it comes to prevention. In

addition, we need to support

businesses that are dispersed

across Ontario, experience sector-

specific hazards and have unique

needs when it comes to how to

best address health and safety

for their workers.

External influences such as the

economy, global trade, advances in

technology and other considerations

can also impact our customers’

ability to grow and prosper, which

in turn affects WSPS. To meet these

challenges, we’ve crafted a strategic

plan that has been built on insight

received from our stakeholders,

with a focus on amplifying our

reach and impact.

* Industry, Business & Strategic Partners ** County Farm Safety Associations

3VISION 2020 | WSPS 2018 – 2020 STRATEGIC PLAN

257Employees

31CEO Network Members

156AC Members

352Program Volunteers

22Rural Volunteer Associations**

147Partners*

Technology

How WSPS reaches out to businesses and workers

Where we are goingWe know we cannot achieve our vision

alone. Working in collaboration with

Ontario prevention system partners,

including the Ministry of Labour, WSIB

and other health and safety associations,

we are moving forward with our staff,

partners and industry stakeholders to

realize our shared purpose and vision of

Every Worker. Healthy and safe. Every day. Bringing our Vision 2020 to life requires

a shift in mindset and the ability to

challenge ourselves to solve problems

using a different framework. We will need

to tap into our competitive advantage

which consists of:

1 The health and safety expertise of our

people and in-depth knowledge about

our customers

2 The unique model we use to reach

out to workplaces, enabling services

ranging from customized consulting to

one-to-many approaches through the

use of technology

3 The relationships we have cultivated

with Ontario prevention system,

community and industry partners

STR

ATE

GIC

FR

AM

EW

OR

KVISION2020

Every worker. Healthy and safe. Every day.

OUR VALUESWe are united in our shared purpose.

Relationships are essential to us.

We act with integrity.

We strive to be future-focused.

We are committed to annual measurement of our progress in achieving our strategic goals and will utilize a 3-year strategic scorecard that focuses on:

�Measuring the growth of our health and safety reach through both direct engagement with Ontario workplaces and digital channels

�Assessing the impact of our health and safety engagements through outcome evaluations

4 VISION 2020 | WSPS 2018 – 2020 STRATEGIC PLAN

Thou

ght

Lead

ersh

ipTh

e C

hang

ing

W

orkp

lace

Hea

lthy

W

orkp

lace

Cul

ture

s

Change attitudes to encourage growth of healthy workplaces.

Anticipate and respond to the needs of the changing workplace.

Keep more people healthy and safe by growing and sharing leading edge expertise.

Theme Goal


The expertise of our health and safety professionals is the cornerstone of our

business. The depth and breadth of our technical expertise in machine safety

and robotics, warehousing, ergonomics, occupational hygiene, mental health,

occupational health and safety management systems and other areas is a key

competitive advantage.

Building knowledge and anticipating new and potential risks for our customers

is at the core of how we will deliver on our vision. As the landscape of health and

safety is always evolving, we will focus on building capacity to empower workers

and businesses to manage risks.

Some of the ways WSPS will work towards achievement of our goal include:

� Engaging in applied research and partnering on the development of industry

standards to shape the products and services we provide to businesses

� Supporting workplaces in understanding the shifting regulatory landscape

by providing insight on potential impacts and creating practical tools

� Creating awareness of emerging areas in health and safety, such as chronic

mental stress, accreditation of health and safety management systems and

the impact of legalized cannabis on the workplace

“ WSPS employees are experts in their fields and the

organization’s biggest strength. We truly love helping our

customers keep healthy and safe and take pride in staying

on top of emerging areas and being thought leaders. We

are also change agents, contributing our knowledge and

experience to the development of new standards and

innovative methods of application and delivery.”— Wagish Yajaman, Manager, Technical Services, WSPS

Goal: Keep more people healthy and safe by growing and sharing leading edge expertise


Thou

ght

Lead

ersh

ip


VISION2020

IN fOCUS

Strengthen capacity and knowledge base by investing in our people and solutions.

Grow ability to provide and deliver leading edge content based on data and evidence-driven thinking.

Build awareness of WSPS, its expertise and the services it provides to protect the potential of more businesses and employees.


VISION2020

IN fOCUS

Leverage partnerships to bring prevention to more workers.

R

1 3

2 4

5

Continue to shift how we use technology to deliver our health and safety expertise.

Embed innovation into our organizational mindset to respond to workplace needs.


The

Cha

ngin

g W

orkp

lace

WSPS needs to provide a bridge between the expertise that it has built over

the last century and meeting the needs of the rapidly evolving workplaces of

today. By adopting an innovative and entrepreneurial mindset, WSPS will be well-

positioned to respond to the needs of our customers, now and in the future.

We no longer live in a world where it’s “business as usual” and in order to amplify

our reach and expand our impact we will explore new channels, structures and

technologies through which to deliver expertise. In addition, re-examining our

approach and processes to ensure we are responsive, efficient and equipped to

continue to create value-added services remains a priority.

In order to remain relevant, WSPS will look to other industries and businesses for

inspiration and innovative ideas. We will learn from their experiences and adapt

leading edge practices for use in prevention initiatives.


� Listening to our customers and stakeholders about how the workplace is

changing and helping them to adapt and understand the impact on health

and safety

� Using data and new approaches to solve health and safety problems, focus

resources and make decisions that will provide continual improvement to

Ontario businesses

� Providing alternative ways workplaces can connect to health and safety

expertise and resources, including digital tools, technology and distribution

through our partners

“ As Advisory Committee members, we assist WSPS in

identifying the changing needs of the workplace and the

resulting impacts on health and safety. This helps them develop

new approaches, tools and relationships that can help us

respond to change more effectively.”— Anita Caslin, Chair, WSPS Tourism & Hospitality Advisory Committee

Vice-President of Human Resources, Lais Hotel Properties Limited

Goal: Anticipate and respond to the needs of the changing workplace


Hea

lthy

Wor

kpla

ce C

ultu

res

Workplaces are living, breathing entities that require nurturing and attention in

order to grow and remain viable.

A healthy workplace is one that embraces four critical areas of influence: health

and safety, workplace culture, personal health and well-being, and corporate social

responsibility. Physical and mental harm is eliminated, reduced or controlled in

a healthy workplace, but that is just the beginning. The promotion of personal,

corporate and community wellbeing is also part of the equation.

WSPS has a unique opportunity to not only encourage the change in attitude that

is required to develop healthy workplaces, but to model the leadership behaviours

that are key to success. Just as the nature of workplaces has evolved, so has our

focus. While we have built a strong foundation in physical harm prevention, we are

now in a position to establish our reputation as leaders in raising awareness about

preventing mental harm.

We will equip Ontario businesses with the knowledge and tools they need to grow

at their own pace, and build healthy workplaces.


� Raising awareness of mental health and its impact on the workplace,

understanding needs and developing workplace mental health programs,

training and consulting services

� Strengthening the skills of health and safety leaders in the workplace,

including preparing Joint Health and Safety Committee members and

supervisors to manage risks and respond appropriately

� Growing our CEO Health + Safety Leadership Network membership to move

the culture conversation forward

“ Sleep Country Canada/Dormez-vous? is built upon an

outstanding culture and a key long standing pillar that focuses

on People. Understanding that the health, safety and wellness

of our people is key to our ongoing success, leadership in

health, safety and wellness at all levels of our business is, in

our estimation, a best in class business imperative that we

continuously strive to achieve.”— Dave Friesema, CEO, Sleep Country Canada/Dormez-vous?

Member, CEO Health + Safety Leadership Network

Goal: Change attitudes to encourage growth of healthy workplaces


VISION2020

IN fOCUS

Establish reputation as a leader in developing healthy workplace cultures.

Grow reach and move more customers along the continuum towards building healthy workplaces.

+

Change attitudes and highlight equal importance for prevention of both mental and physical harms.

Our ISO 9001:2015 Quality Management System sets us apart and signifies our commitment to quality.

WSPS is committed to achieving the highest standards, through continual improvement, in providing programs, products, and services that:

� Meet customer and obligatory requirements, and serve the needs of our

stakeholders,

� Are effective for the prevention of injury and illness, and

� Provide value in terms of the services delivered and outcomes achieved

for the costs incurred.

To achieve these goals, a comprehensive Quality Management System has been

established enabling WSPS to meet all ISO 9001 requirements. The management

system approach will facilitate the achievement of WSPS’ quality goals and

objectives as outlined in WSPS’ Strategic and Business Plans.

Approved by WSPS CEO on March 13, 2018.

Our Quality Policy


WSPS would like to acknowledge the outstanding efforts of our

employees, volunteers and partners in helping us realize our vision.

Together we can achieve great things.

In closing

VISION2020

This product contains a minimum of 10% Post-Consumer Waste and is 100% recyclable. ©2018 Workplace Safety & Prevention Services. All rights reserved.

FPO

Workplace Safety & Prevention Services™ is the largest health and safety association in Ontario, responsible for more than 167,000 member firms across the agricultural, manufacturing and service sectors.

QMS Certificate No: 52950

5110 Creekbank Road

Mississauga, ON L4W 0A1

1 877 494 WSPS (9777) t 905 614 1400 | f 905 614 1414

e [email protected] WSPS.CA

800-AJF-01-IGOT | REVISED JAN 2019

Documents

VISION 2020 2018–2020 Strategic Plan · Healthy Workplace Cultures Workplaces are living, breathing entities that require nurturing and attention in order to grow and remain viable