Virtual Training Brochure - DCM Learning · Virtual Training Brochure| Transform Yourself or Your Team 2 Brochure Overview DCM's virtual training sessions have been designed to help

Virtual TrainingBrochure

Transform Yourself or Your Team with

an engaging 90 minute Virtual Sessions

Virtual Training Brochure | DCM

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1

Contents

Brochure Overview ........................................................ 2

Boosting Productivity Outline ................................... 3

Managing Remote Teams Outline ............................ 4

Presenting with Impact Outline ................................ 5

Agile Toolkit Outline ...................................................... 6

Writing for the Web Outline ...................................... 7

A3 Problem Solving Outline ....................................... 8

Lean Mindset Outline ................................................... 9

Crucial Conversations Outline ................................ 10

Motivating Yourself Outline ..................................... 11

Selling over the Phone Outline ................................ 12

Creating a Successful LinkedIn Profile Outline 13

Critical Thinking Outline ........................................... 14

Wellness & Well-Being Outline .............................. 15

Negotiating Conflict Outline ................................... 16

The Customer Journey Outline .............................. 17

Storytelling Outline ..................................................... 18

Project Management Techniques Outline .......... 19

Emotional Intelligence Outline ............................... 20

Managing Change Outline ........................................ 21

Effective Virtual Meetings Outline ....................... 22

Trainer Panel ................................................................... 23

Who We Work With .................................................... 24

Virtual Training Brochure | Transform Yourself or Your Team 2

Brochure Overview

DCM's virtual training sessions have been designed to help youenhance and build on your existing skills in a dynamic and thought-provoking way.

All of our virtual sessions are very practical and interactive. Best practice techniques and group discussions will be used

throughout to allow you to self-assess your current skills and identify areas of improvement. Our aim is that you leave

our 1 hour training and 30 minute Q&A session with a list of key points that inspire new ways of thinking, unleashing

your business success.

We offer over 100 virtual sessions, below you will find a list of our most popular topics. If you would like to register for

any of these, please get in touch.

• Boosting Productivity

• Managing Remote Teams

• Presenting with Impact

• Agile Toolkit

• Writing for the Web

• A3 Problem Solving

• Lean Mindset

• Crucial Conversations

• Motivating Yourself

• Selling Over the Phone

Our virtual sessions allow you to access award-winning classroom training, without leaving your home or office. We use

the GoToTraining video training platform.

You can connect by using a laptop, desktop, tablet or smartphone. Once the device has reliable WiFi and audio you can

join the training from anywhere. We will ask for your email addresses and our instructor will invite all learners via email

link to join the session.

• Creating a Successful LinkedIn Profile

• Critical Thinking

• Wellness & Well-being

• Negotiating Conflict

• The Customer Journey

• Storytelling

• Project Management Techniques

• Emotional Intelligence

• Managing Change

• Effective Virtual Meetings



3

Boosting Productivity

OVERVIEW

Are you struggling to stay productive while working at home? Is it a challenge to manage your work/life balance? Do

you want to maximise productivity when working fewer hours?

This 1 hour virtual training and 30 minute Q&A session has been designed to give you the tools and techniques needed

to better manage your time, work smarter not harder and increase individual and team productivity.

WHAT YOU GAIN FROM THE SESSION

You will gain an understanding of your current productivity levels, when you're most productive and techniques to

improve your overall personal effectiveness.

WHAT'S COVERED

• Making time to plan

• Identifying your personal time-stealers

• Setting SMART goals and objectives for yourself

• Dealing with common distractions

• Managing Interruptions

• Planning tools and techniques

• Tasks; to do lists; daily plans

• Team productivity

• Effective virtual meetings

Virtual Training Brochure | Transform Yourself or Your Team



4

Managing Remote Teams

OVERVIEW

Are you leading a remote team? Are you looking for better ways to collaborate and communicate during this period of

working from home?

On this 1 hour session and 30 minute Q&A section, you will learn to manage the collaboration of remote teams via the

most effective communications and enhance productivity by balancing technological and human resources.

You will also learn how to create a unity of purpose and emotional connection between team members who feel

isolated and out of the loop.


You will gain greater confidence in managing your team remotely and look at tools and techniques to improve one to

one and group communications.

WHAT'S COVERED

• Managing relationships, communication, and tasks

• Meeting your and your team’s needs

• Moving from reactive to proactive

• Improving team dynamics

• Understanding team member’s unique situations

• Keeping everyone informed

• Managing work outputs

• Overseeing separated team members

• Defining and building relationships with stakeholders




5

Presenting with Impact

OVERVIEW

Do you deliver remote or face to face presentations on a regular basis? Do you struggle with nerves and stumble over

questions asked? Do you want to make a better impression?

During our 1 hour virtual session and 30 minute Q&A section, we will give you tips to make the most of every

presentation you deliver, whether its a sales pitch, a team talk or a training seminar.


You will identify areas where you can make your presentation more powerful, learn techniques to manage your nerves

and build confidence in public speaking to small or large groups.

WHAT'S COVERED

• Aims and objectives - focusing on the key message

• Tailoring content and delivery for different audiences

• Developing powerful body language

• Positive language and appropriate gestures

• Connecting and interacting with your audience

• Top techniques for influence and credibility

• Effectively using appropriate visual aids

• Adapting to different levels of understanding

• Dealing with difficult people, handling objections and thinking on your feet




6

Agile Toolkit

OVERVIEW

There are several characteristics that make up the Agile mindset: Positive attitude, Thirst for knowledge, Goal of team

success, Pragmatism and Willingness to fail, if you would like to adopt this mindset, this webinar is for you.

Our 1 hour virtual session and 30 minute Q&A section will look at some of the key principles and terminologies

surrounding Scrum and Agile and the tools needed to effectively implement Agile in the workplace.


After the session, you will take away a change of attitude, it's about taking everything as lessons, adjusting actions

according to the feedback, and proceeding toward desired outcomes, resulting in continuous improvement.

WHAT'S COVERED

• The Agile manifesto

• Agile values

• Agile principles

• Agile practices

• The Scrum Framework

• Release planning and the Product Backlog

• Sprint Planning and the Sprint Back-log

• Daily Scrum and Sprint issues

• Sprint Review and Retrospectives




7

Writing for the Web

OVERVIEW

Do you want to write effective Web content? Are you hoping to write more persuasively? Do you want to develop

engaging blog and social media posts?

This 90 minute session, including time for Q&A looks at how people actually read copy online and how you need to

prepare, write and edit your copy to meet that reality.


You will gain an understanding of best practice Web content that works as well as key techniques for writing in Plain

English.

WHAT'S COVERED

• How digital readers differ

• Tuning into readers' wants

• Essential techniques when writing for websites

• Improving digital content

• The importance of style guides, accessibility and proofreading

• Webifying your copy (from a printed to website format)

• Eye-catching web pages - lessons from best practice

• Writing for social media and blogs

• How to make your content stand out




8

A3 Problem Solving

OVERVIEW

This Practical Problem Solving 1 hour virtual training and 30 minute Q&A session will provide you with an

understanding of the skills required to apply the A3 process effectively in the workplace.

You will learn how to describe a problem, its nature, scope and impact, understand how and when to use the Seven

Quality Tools and the importance of visual management techniques to expose abnormalities against a standard or plan.


You will gain effective problem solving techniques for improving processes and boosting effectiveness in the workplace.

WHAT'S COVERED

• A3 Thinking as a System

• Basic formats of A3s

• Three roles of the A3 process (Author/Owner, Responder, Coach)

• Problem statements

• Defining targets

• Analysing root causes

• Selecting countermeasures and follow-ups

• Identifying common out-of-sequence patterns

• Introducing A3 thinking to teams/organisations




9

Lean Mindset

OVERVIEW

Are you afraid of change? Do you want to create a culture of idea creation and continuous improvement? Do you want

to work smarter not harder?

Our 90 minute virtual training, including a 30 minute Q&A session has been designed to get you thinking in a Lean way,

examining areas where you can cut out waste and save time, money and resources.


You will gain an understanding of Lean Principles and look at examples of small ideas that changed the landscape of

some of the world's biggest companies.

WHAT'S COVERED

• Lean thinking

• Principles of Lean

• Voice of the Customer

• Creating a culture of change

• 5 Whys

• Mistake Proofing/Poka Yoke

• Industry examples

◦ Toyota

◦ Coca Cola

◦ Nike




10

Crucial Conversations

OVERVIEW

When a discussion must take place and you know emotions and opinions will get in the way of the true message and

intention– you are entering into a crucial conversation. For some of us we avoid these conversations with the hope that

“it will all work out”. The good news is that these conversations do not have to be this way.

Our 1 hour Crucial Conversations virtual session and 30 minute Q&A section focuses on the critical elements needed

to communicate effectively, such as working with others, emotional intelligence, communicating with impact and

identifying best practice approaches.


You can learn how to have these important conversations with less stress, increased confidence and achieve the results

you are looking for.

WHAT'S COVERED

• Building rapport and trust

• The use of questioning - closed/open/probing/funneling questions

• The importance of language used - speaking plainly, assertively but professional, phrases and words to avoid

• Recognising different behaviours and choosing the appropriate, professional, empathic response

• Communicating with impact

• Managing the conversation

• Defusing – proven methods to control the conversation

• Common barriers to effective communication and how to overcome them

• Handling difficult situations and people




11

Motivating Yourself

OVERVIEW

Let’s face it – we’ve all had days where we felt overwhelmed by remote working or the current economy situation. Our

1 hour session and 30 minute Q&A section will give you useful tips for keeping yourself and others motivated and

engaged.

We will show you how you can be highly motivated and achieve your own goals. We explore the tools you need to

inspire others to support those goals and discover the steps you need to take to motivate yourself and others during

struggles and setbacks. By the end of this session we will demystify motivation and give you the tools to motivate

yourself and others.


During the course learners will look at effective skills for leading and motivating yourself and your team, with an

emphasis on building your communication and influencing techniques.

WHAT'S COVERED

• How to find your motivation and help others find theirs

• How to stay mentally strong during setbacks

• How to build your willpower

• How to create habits that keep you (and others) motivated and moving forward

• Setting SMART goals

• Understanding external factors

• Enhancing ability

• Handling difficult people fairly and assertively

• Motivational theory and practice




12

Selling Over The Phone

OVERVIEW

This 1 hour Selling Over The Phone virtual session and 30 minute Q&A section has been designed to help you convert

your existing face to face sales skills into successful telephone sales skills. During this unprecedented time this session

will help and support you by giving you the confidence and security in your telephone selling talents.

The session looks at strategies to maximise your selling success when selling over the telephone including handling

challenging gatekeepers, preparing an engaging introduction and sales pitch, overcoming objections and advanced

closing techniques to ensure you are delivering a clear, consistent and compelling sales message.


You will gain the techniques for successfully selling on the phone rather than in person, top tips for sales success and

mistakes you don't want to make.

WHAT'S COVERED

• Points of Difference - telephone selling -vs- face to face selling

• Top tips for sales success over the phone

• Mistakes you don't want to make when selling on the phone

• Communication - when time is an issue, the importance of tone and pace and active listening

• Practicalities - The difference in selling without non-verbal communication

• Preparation before the call

• Handling challenging gate keepers

• Handling Objections - the most common objections and how to handle them

• Closing techniques - when and how to close the sale




13

Creating a Successful LinkedIn Profile

OVERVIEW

Take your LinkedIn profile to the next level and turn it into a powerful career tool that spotlights your skills,

experiences and impresses your network of connections and potential connections.

LinkedIn is one of the most powerful professional and business networking tools to find jobs, connect with like-minded

people and share industry experience. This 90 minute virtual session, including 30 minute Q&A section will show you

how crucial is it to create a memorable LinkedIn Profile which can help you grow in your career and open new

opportunities.


The aim of our session is to help you improve your LinkedIn profile, expand your professional network and help you

with career opportunities.

WHAT'S COVERED

• Creating your professional story

• Making a memorable LinkedIn profile

• How to optimise your profile for better search visibility

• Common LinkedIn pitfalls

• How to avoid them

• Network effectively

• How to showcase your skills and experience

• Using your profile as a resume

• Example of best profiles




14

Critical Thinking

OVERVIEW

When a problem or challenge crops up at work, do you scramble for possible solutions? Do you feel pressured,

uncertain, anxious? Are you considering all your options? Are you overlooking anything? Does thinking about the

consequences of a wrong move only add to the stress?

Critical thinking is an essential part of everyday life, considering reasons for or against some claim or action is required

across all fields of knowledge and decision-making. Our 1 hour virtual session and 30 minute Q&a section provides

basic groundwork for critical thinking. You will gain insight into what it means to think critically in order to achieve

greater organisational success.


You will identify techniques to generate ideas and solve problems. You will also discover how to ask the right questions,

challenge assumptions, and see others’ viewpoints with clarity.

WHAT'S COVERED

• What is critical thinking?

• Typical barriers to critical thinking

• How to overcome barriers

• How to identify your critical thinking style

• 3 basic rules for making stronger decisions

• Tips for evaluating risk so you make the right decision every time

• Identify a problem and understand its root causes

• Use visual thinking tools which address any questions that arise

• Consider the challenge from the different perspectives




15

Wellness & Well-being

OVERVIEW

We all have mental health and we can all improve it. So why don’t we work on our mental well-being in the same way

that we try to work on our physical well-being?

The cost to the economy resulting from physical and mental illnesses is in excess of €8 billion a year. This exerts a

tremendous burden on the workplace: lost man hours, lost productivity due to sick leave and absenteeism. This 1 hour

virtual session and 30 minute Q&A section focuses on managing stress, boosting personal effectiveness and

productivity and using tools and techniques to improve mental and physical health.


By the end of this session you will develop your mental fitness, improve your well being and manage some of the

emotional barriers that are currently preventing you from thriving in your professional or personal lives.

WHAT'S COVERED

• Practical tools and strategies to manage anxiety

• Increase positive emotions

• Resilience & resourcefulness

• Finding your optimum level of ‘pressure'

• How to develop coping skills and steps to maintain an effective work/life balance

• Recognising the symptoms of stress

• Utilising coping strategies when dealing with negative situations

• Focus on fitness, sleep, nutrition and relaxation

• Develop long term strategies to reduce your susceptibility to feelings of anger and frustration




16

Negotiating Conflict

OVERVIEW

Conflict negotiation is not just essential but also unavoidable. This session is to help you understand what conflict is

and how, in a changing work environment, conflict can spiral if not handled effectively.

Our 1 hour Negotiating Conflict virtual session and 30 minute Q&A section will demonstrate and teach correct conflict

negotiation principles, help you manage any conflict situation and enable you to deal with conflicts in a clear, rational,

assertive, and non-aggressive manner.

During the session we will look at the destructive nature of conflict and review methods of dealing with potential

conflict and current conflict.


At the end of the virtual session you will have a greater understanding of the nature of conflict and will have more

confidence in their approach to negotiate and solve conflict.

WHAT'S COVERED

• Aspects and dynamics of conflict

• Definitions of conflict and why it happens

• The key negotiation skills for resolving conflict

• Negative effects of conflict

• How individual actions can cause conflict

• Identifying conflict before it escalates

• Conflict negotiation styles

• Mediating when conflict arises

• Conflict Resolution




17

The Customer Journey

OVERVIEW

Mapping a customers journey is a process to help you understand your customers experience by uncovering moments

of both success and failure. Done right, it reveals opportunities to satisfy customer pain points and differentiate your

brand by exposing new opportunities to provide additional value to your customers.

In this 90 minute virtual session you’ll discover how to use customer journey mapping to understand customer

behaviours, mindsets and emotional motivations across interactions with your company. The session will include a

Q&A section.


During the session you will cover the practical application of journey mapping for understanding and optimising

customer experiences.

WHAT'S COVERED

• Introduction to journey maps: What they are and why they work

• The framework: Elements of a customer journey map

• Understand how customers experience each stage

• Explore how brand values can be brought to life in each stage

• See how different customers go through each stage

• Understand what objectives and tasks customers have in each stage

• Identify opportunities in each stage

• Increase design effect in each stage

• Focus the dialogue with the customer in each stage




18

Storytelling

OVERVIEW

Anyone can tell a story, but telling a story that makes a relevant point and gets results requires a deliberate story

strategy. It requires an understanding of the art and science of storytelling.

Our 1 hour Storytelling session will help you create momentum that leads to identifying and closing more business

opportunities. Having a process and the skills needed to tell an effective story will enable you to make personal

connections. The session covers the importance of understanding the audience you are connecting with and how to

keep them engaged throughout with essential delivery and personal skills. There will be a 30 minute Q&A section at

the end of the training.


Telling a story that inspires people requires craft, courage and vulnerability. It also requires the ability to share a deeper

truth and to harness the power of emotion. This session will show you how to take your storytelling to the next level.

WHAT'S COVERED

• What is Storytelling?

• The importance of storytelling in business

• What impact does story telling have?

• How to create a narrative

• Understanding your audience

• The anatomy of a story - must-haves

• Developing powerful body language

• Positive language and appropriate gestures

• Adapting to different levels of understanding/interest




19

Project Management Techniques

OVERVIEW

Having the right Project Management techniques will help you work effectively while managing or overseeing projects

in the workplace.

Our 1 hour virtual session and 30 minute Q&A section is focused on exploring the fundamental principles of successful

project management and incorporates a number of easy to apply, effective tools and techniques that will allow you to

become more confident and competent in managing a project.


This session will equip you with the skills to manage a project from start to finish. You will learn the techniques behind

project management as well as how to identify issues at each stage of a project that may affect its outcomes.

WHAT'S COVERED

• Introduction to the project management framework

• Defining the project

• Planning the project

• The time planning process

• Project communications

• Executing, monitoring and controlling the project

• Monitoring & controlling performance against the plans

• Running effective project meetings

• Essential steps to close a project effectively




20

Emotional Intelligence

OVERVIEW

It is now widely accepted that emotional intelligence is as critical, if not more important, than logical intelligence in

determining an individual's success.

Our 1 hour Emotional Intelligence training and 30 minute Q&A session explores the fundamental principles of

Emotional Intelligence and will help you develop your personal leadership skills, enabling you to perform and lead at

your best, and connect with others in a more meaningful way.


During this session we will provide you with all the skills needed to be emotionally intelligent in the workplace.

WHAT'S COVERED

• Defining Emotional Intelligence (EI)

• EI Core competencies and benefits

• Your emotional responses and the impact on others

• Cultivating awareness of others' emotions

• Managing and engaging emotions within your team

• Building emphatic relationships

• Communicating with and influencing others for enhanced results

• Managing conflicts with others - including feedback and difficult conversations

• Developing others using emotional coaching




21

Managing Change

OVERVIEW

Having a well defined and well thought out process is critical to evaluating and implementing changes successfully.

Change is an essential element of doing business in a constantly evolving marketplace.

Our 1 hour Change Management virtual training and 30 minute Q&A session addresses challenges and questions that

companies continue to wrestle with, providing a best practice framework for how you can begin to manage change in

your organisation more effectively.

The session will give you a chance to explore your experiences and knowledge and develop a change management

strategy that can be used back on the job. This strategy can then be used to ensure other people on the team are quick

to accept change and the organisation experiences minimum disruption.


At the end of the session you will have a Change Management Toolkit for understanding change, planning change,

implementing change and communicating change.

WHAT'S COVERED

• Why is change necessary?

• The link between change management and business results

• How company culture can impact change

• Barriers and resistance to change

• Change management models, tools and techniques

• Developing a robust change strategy

• Managing resistance to change

• Implementing change

• Maintaining momentum




22

Effective Virtual Meetings

OVERVIEW

In today’s current situation, remote working as become the new normal. Having the skills and ability to effectively

collaborate in a virtual environment is essential to organisational success.

Meetings are an essential form of communication for all organisations. Run badly, they can lead to frustration, be a

waste of time and money and lead to bad decision making. Run well, meetings are a source of inspiration and

information. They can solve problems, strengthen teams and provide a clear purpose going forward.

This 1 hour virtual training and 30 minute Q&A session will provide ideas and techniques that will increase

effectiveness of virtual meetings


By the end of this session you will have the skills to increase the effectiveness of virtual meetings and lead remote

meetings with more confidence

WHAT'S COVERED

• The difference between in the room and virtual meetings

• The components of a successful virtual meetings

• Identify the factors that can hinder meeting success

• What to do in advance of your meeting

• How to lead your meeting

• How to manage participants remotely

• What will influence the success of your meeting

• The types of people who attend meetings

• Tips for effective virtual meetings


Virtual Training Brochure | DCM 23

Our Team of Experts

Virtual Training Brochure | DCM 24

Who We Work With

We train organisations of all shapes and sizes, from small businesses up to global enterprises. But we never forget that

every individual matters, and we make sure that every learner gets what they need to reach their potential.



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Virtual Training Brochure - DCM Learning · Virtual Training Brochure| Transform Yourself or Your Team 2 Brochure Overview DCM's virtual training sessions have been designed to help