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VirtualTerminalPlusAWorldpayPaymentApplication
MerchantApplicationUserGuide
Edition: 5.1
Updated: Monday,August06,2018
Informationcontainedwithinthisguideissubjecttochangewithoutnoticebasedonavailableapplicationfeatures,functionalityandcapabilities.
ThisapplicationguidemaycontainnewfeaturesthathaveyettoreleasetoProductioninordertoprepareforgeneralavailability.
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Change History
Version Date Author Description
5.1 27July2018 Product
• New Payment Types: o EMV Credit and Debit o Embedded ACH Check Services
• Lane Management for PIN Pads o Ingenico iPP320
• New Payment Type: o EMV Credit Only w/ IDTECH Augusta
• Electronic Invoices o Create, Send and Management
• Removed: o Client Login Option for Legacy Check Services
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Contents
Change History ............................................................................................................................................ 2Contents ....................................................................................................................................................... 3Introduction .................................................................................................................................................. 7Operating Support ........................................................................................................................................ 8
Support Hub ............................................................................................................................................. 8Helpdesk .................................................................................................................................................. 8
Login ............................................................................................................................................................ 9Password Guidelines ................................................................................................................................ 9Reset Password ..................................................................................................................................... 10Force Password Reset ........................................................................................................................... 11
Navigation .................................................................................................................................................. 12Home Page ............................................................................................................................................ 12Multi-Merchant Selection ........................................................................................................................ 14
How to select a store location? .................................................................................................................... 14
Acceptance ................................................................................................................................................ 15Card Types ............................................................................................................................................. 15Industry Types ........................................................................................................................................ 15MCC Codes ............................................................................................................................................ 15Level 2 and Level 3 ................................................................................................................................ 15
Process Transaction .................................................................................................................................. 16How to capture a sale? ........................................................................................................................... 17
Transaction Types ........................................................................................................................................ 17
MSR Entry Types ......................................................................................................................................... 18
Transaction Information ............................................................................................................................... 18
PIN Pad Entry Types .................................................................................................................................... 19
Transaction Information ............................................................................................................................... 19
EMV Reader Entry Types ............................................................................................................................ 20
Transaction Information ............................................................................................................................... 20
Card Storage ................................................................................................................................................ 21
Billing Information ......................................................................................................................................... 21
Address Verification ..................................................................................................................................... 21
Shipping Information .................................................................................................................................... 22
Custom Fields .............................................................................................................................................. 22
Level 2 Acceptance ................................................................................................................................ 23Level 3 Acceptance ................................................................................................................................ 23
How to enable Level 3? ................................................................................................................................ 23
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How to accept a Level 3? ............................................................................................................................. 24
How to enter Level 3 item details? ............................................................................................................... 25
How to select a Commodity Code? .............................................................................................................. 25
Commodity Code Resources ....................................................................................................................... 25
Duplicate Checking ................................................................................................................................ 27Transaction Receipts .............................................................................................................................. 27
How to print receipts to PDF, or save them to my desktop? ........................................................................ 28
How to print or email a receipt? ................................................................................................................... 28
Group Payments ........................................................................................................................................ 29How to use Group Payments? ............................................................................................................... 29How to use Level 2 for Group Payments? .............................................................................................. 30How to use Group Payments transaction Status? .................................................................................. 30
Process Check ........................................................................................................................................... 31How to sign-up for check services? ........................................................................................................ 31How to enable additional check services? ............................................................................................. 31How to accept a check payment? .......................................................................................................... 32
Enter Check ................................................................................................................................................. 32
Enter Bank Information ................................................................................................................................ 33
Update Transaction .................................................................................................................................... 35How to manage a card or check transaction? .............................................................................................. 35
Reporting ................................................................................................................................................... 36How to run a report? ............................................................................................................................... 36
Recurring ................................................................................................................................................... 37How to perform a recurring transaction? ................................................................................................ 37
Add New Customer ...................................................................................................................................... 37
Add Payment Method ................................................................................................................................... 38
Add Recurring Schedule .............................................................................................................................. 38
How to manage or modify a recurring payment? ................................................................................... 39Edit Schedule ............................................................................................................................................... 39
Delete Schedule ........................................................................................................................................... 39
Failed Recurring Payments ........................................................................................................................ 40How to manage failed recurring payments? ........................................................................................... 40How to receive funding for a failed recurring payment? ......................................................................... 40How to export failed recurring payments? .............................................................................................. 40
Upload Transaction .................................................................................................................................... 41How to enable batch upload? ................................................................................................................. 41How to obtain the batch upload template? ............................................................................................. 41
Required Fields ............................................................................................................................................ 42
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Optional Fields ............................................................................................................................................. 42
How to upload a batch file? .................................................................................................................... 43How to see status of a batch upload? .................................................................................................... 44
Invoice Management .................................................................................................................................. 45Create Invoice ........................................................................................................................................ 45View Invoice ........................................................................................................................................... 46Edit Invoice ............................................................................................................................................. 46Cancel Invoice ........................................................................................................................................ 46
How to send a reminder or resend an invoice? ............................................................................................ 46
Invoice Email .......................................................................................................................................... 47How to remit payment? ................................................................................................................................ 47
Pay Invoice ............................................................................................................................................. 48Enter Payment Info ...................................................................................................................................... 48
Enter Billing Info ........................................................................................................................................... 48
How to troubleshoot receiving or making invoice payments? ...................................................................... 49
Settings ...................................................................................................................................................... 50Terminal Setup ....................................................................................................................................... 50
How to add a Custom Field? ........................................................................................................................ 50
Users .......................................................................................................................................................... 51How to create a new User? .................................................................................................................... 51Multi-location User Access ..................................................................................................................... 51
Lane Management ..................................................................................................................................... 52Device Activation .................................................................................................................................... 52
Device Connection ....................................................................................................................................... 53
Device Reactivation ................................................................................................................................... 53How to add additional PIN Pads? ................................................................................................................ 54
Device Support ............................................................................................................................................. 54
USB Devices .......................................................................................................................................... 55Device Pictures ............................................................................................................................................ 55
IDTECH SREDKey Device Menu ................................................................................................................. 56
PIN Pad Device Support ........................................................................................................................ 57Device Ordering ........................................................................................................................................... 57
Device Installation ........................................................................................................................................ 57
How to prepare for installation? ................................................................................................................... 58
Change Status ........................................................................................................................................... 59User Roles & Permissions ......................................................................................................................... 60Application Support .................................................................................................................................... 61
Have a question? ................................................................................................................................... 61
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Card Services ............................................................................................................................................... 61
Check Services ............................................................................................................................................ 61
Activation ...................................................................................................................................................... 61
Training ........................................................................................................................................................ 61
Demonstrations ............................................................................................................................................ 61
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Introduction
Never turn down a payment – safely accept any card type wherever you are with Virtual
Terminal Plus from Worldpay. Our easy to use web-payment solution is the perfect
complementtothewayyouprocesspayments.VirtualTerminalPlusofferstheconvenienceto
accept EMV chip-enabled credit and debit, and secure keyed entry when the card is not
present. Virtual Terminal Plus takes yourpayment furtherby supportingelectronic invoices,
check payments, and recurring payment transactions with the advantage of reporting
accessibility from any location with an internet connection. Unlike other web payment
solutions, the Worldpay solution supports multi-users, multi-lanes, and multiple processing
accountswhichallowpaymentauthorizationsfromanywhereviatheinternet.VirtualTerminal
Plusistheonlypaymentacceptancesolutionyouneedwhetheryouarein-storeoron-the-go,
soyoucangetpaidquicklyandefficiently.
Please contact your Worldpay sales or relationship manager to demonstration the
convenienceofVirtualTerminalPlusasaprimarystandalonesolution,point-of-saleback-up,
or method to manage transactions in the back office from your direct integration to the
Worldpayplatforms.
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Operating Support
Theapplicationiscertifiedtosupportthemostcommonwebbrowsers,whichincludeInternet
Explorer,FirefoxandChromeusingaWindowsoperatingsystem.
VirtualTerminalPlusisasecurewebbrowserhostedapplicationandisnot
mobileortabletfriendly.
Forthebestwebbrowserexperience,FirefoxandChromeisrecommended.
MACiOSandSafariisnotsupported.
Support Hub
Product information, QRG, FAQs, and to schedule an outbound service telephone call by
appointment,pleasevisitwww.virtualterminal.comandselectthe“HavequestionsaboutVTP?”
linktoentertheSupportHubresourcecenter.Hereyoucanscheduleacallwithalivetechnical
supportspecialistatatimethatisconvenientforyou.
Helpdesk
Worldpay recommends contacting the Customer Service telephone number listed on your
bankcardstatement,[email protected]
yourRelationshipManageratWorldpay.
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Login
Pleasenavigateyourselectedwebbrowsertowww.virtualterminal.com
From the landing page users can login to the application by
choosing the LOGIN button. A user has 2-two minutes to
authenticatetheircredentials.Ifthecredentialspageisidlefor2-
twominutes,thepagewillre-directbacktothelandingpage.
By selecting the LOGIN button from the landing page, the
applicationwillautomaticallydownloadthe latestversionofthe
application. This eliminates the need to manually clear your web browser when a new
enhancedversionof theapplication is released toproduction. It is commontoexperiencea
slight delay (depending on your Internet connection speed) while the page loads the latest
applicationversion.
To login into the application amerchantwill need account credentialswhich include aUser
Name(emailaddress)andPassword.
The Account Owner will receive login credentials when the Worldpay merchant services
account boarding process is approved and complete. TheMerchant ServicesAgreementwill
indicatetheprimaryAccountOwnernameandemailaddressastheownerofthebusiness;all
sub-leveluserswillobtainlogincredentialswhencreatedbytheprimaryAccountOwnerofthe
businesshere.
Password Guidelines
• Isatleast8characters
• Hasnotbeenusedinprevious4passwords
• Doesnotcontainyourusername,firstorlastname
• Containsatleast1uppercasecharacter(AthroughZ)
• Containsatleast1lowercasecharacter(athrough
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Reset Password
Forgetyourpassword?It’ssimpletoresetitwithnodependencyonWorldpay.
• SelecttheForgotPasswordlinkfromthewww.virtualterminal.comloginpage.
• Entertheemailaddressoftheuserthatrequiresthepasswordreset.
• Whencomplete,selecttheSENDEMAILbutton.
• Aconfirmationwillbesenttotheemailaddressasvalidationofthischange.
Ifpasswordattemptisunsuccessfulmorethan3-
three times the account will be frozen for 30-
minutes.Youcanimmediatelythawyouraccount
by following the Forgot Password link on login
pagetorepeatthecycle.
Theuserwillreceiveanemailinvitationfromnoreply@virtualterminal.comtoestablishanew
accountpassword.Theemailinvitationwillrequiretheusertoselectthesecurelinkcontained
within the body of the email that will open a web browser page to enter a new a new
password.
OncetheuserhasselectedanewpasswordthatmeetsthePasswordGuidelinestheUPDATE
button can be selected to enable the password change. A confirmationwill be sent to your
emailaddressasavalidationofthischange.
AccountOwnersandAdministratorscanmanageallusersfromtheSettingspagehere.
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Force Password Reset
Theapplicationcandetectwhenyourpasswordneedstobereset.Theapplicationwillprompt
to change your password every 30-days. The application will display Your Password Has
Expiredandsendaninvitationtoresetyourpassword.
Please select the “Forgot Password” link from the www.virtualterminal.com login page.
Theemailedinvitationrequirestheusertoselectthesecurelinkwithinthebodyoftheemail
messagetoestablishanewpassword.Oncetheuserhasselectedanewpasswordthatmeets
the Password Guidelines theUPDATE button is selected to apply the password change. A
confirmationwillbesenttoyouremailaddressasavalidationofthischange.Whencomplete,
youmayloginusingyournewlyestablishedpassword.
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Navigation
Home Page
The application contains a HOME page that is designed to welcome customers to the
application,andprovidesadashboardofimportantproductnotifications,announcementsand
soondailytransactionandsettlementperformance.
Worldpaywillannouncenewfeaturesastheybecomeavailableforusageandprovideabrief
descriptionofeach,formorecomplexfeaturesavideodemonstrationmayalsobeincludedor
scheduledtoreviewwithcustomers.
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Theleftsidetoolbarisusedtonavigatethedirectoryofpages,someallowuserstoenableordisableoptionalfeaturefromview.Abriefexplanationofeachpageisdescribedbelow:
1. Home:returnstothemaindashboardandannouncementpage
2. ProcessTransaction:toentercreditcardpaymentsforauthorization(pointofsalepage)
3. CheckServices:tonavigate,loginandenterelectroniccheckpayments
4. ProcessCheck:toentercheckpaymentsforauthorization(pointofsalepage)
5. GroupPayments:toenterpaymentsfasterusingadataentrypage
6. UpdateTransaction:tomanageaprevioustransactionfromhistory
7. Reporting:togenerateareport
8. RecurringPayments:tocreateandmanagepaymentschedules
a. ManagePayments:toeditandmaintaincardon-fileinformation
b. FailedRecurringPayments:todisplayfailedpaymentsinthelast30-days
9. UploadTransactions:touploadafileforauthorization(batchupload)
10. InvoiceManagement:tocreateandsende-invoicesforcustomerstoremitpayment
11. Settings:allowstheAccountOwnertomanageusersandsettings:
a. AccountProfile:todisplaystorelocationinformation
b. TerminalSetup:toenableoptionalfeaturesandconfigurethepointofsalepage
i. CustomFields
ii. TransactionTypes
iii. OptionalFeatureEnablement
c. Users:tocreateandmanagesub-levelusers
d. LaneManagement:tomanageEMVchip-enabledPINPaddevices
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Multi-Merchant Selection
The application supports multiple store locations built-under one corporate headquarter
(hierarchy) with individual users having assigned permissions by the Account Owner or
Administratortoaccesseachstorelocationwithineachuserpermission.
ThecorporateheadquartersAccountOwnermayalsochoosetocreatemultipleAdministrators
tomanagesub-levelusersateachstorelocation,ordecidetomanageallsub-levelusersfrom
thecorporateheadquartersofficelocation.
Learnhowtocreatemulti-locationsub-leveluseraccessandpermissionshere.
Howtoselectastorelocation?Select the down arrow button located on the top-right of the application to change to a
different store location at any time. To change store locations, selectChangeMerchant and
choosethedesiredlocationfromtheavailablelistmadeavailabletoyoubytheAccountOwner
orAdministrator,thenselect;SETASACTIVEtoproceedtothatlocation.
Theapplicationwillchangetothedesiredstore locationselected. Theusermayperformall
actionsassignedtotheirrolebytheAccountOwnerorAdministratorattheselectedlocation.
(i.e.processpayments,managepayments,runreports,etc.)
• SelectChangeMerchant
• SelectLocation
• SETASACTIVE
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Acceptance
Card Types
Eachcardtypeisenabledonthemerchantservicesprofile. Theapplicationacceptsallmajorcreditanddebitbrands:Visa,MasterCard,Discover,AmericanExpressandJCB.ThisincludesEMVchip-enabledcardbrandswhenthedeviceisconfiguredtosupportPINPaddevices.Seethelistofsupporteddeviceshere.
Industry Types
Theindustrytypeisestablishedonthemerchantservicesprofile.Theapplicationwillbepre-configuredtosupportoneofthefollowingindustrytypes:
• Retail
• Mail-order/Telephone-order(MOTO)
• Ecommerce
Note:ConfiguringtheaccounttoRetailenablestheoptionforDeviceentryforacceptance.
MCC Codes
TheMCCcodeisestablishedonthemerchantservicesprofile. TheMCCcodeis importanttoenable specific acceptancemethods like: health savings account (HSA) and flexible spendingaccount(FSA)acceptanceprograms,Level3largeticket,andcommercialcardusageprograms.Additional MID settings may be required before the application can properly authorize andqualify these transaction types at time of settlement. Please verify yourmerchant servicesprofileinformationisconfiguredwiththecorrectMCCindustrycodewhenusingthesespecificacceptancetypes.
Level 2 and Level 3
Theapplicationdoessupportcommercialandcorporatecardpurchasingprograms,largeticket,andenhancedlineitemdetail.
• Level2issupportedforVisa,MasterCard,andAmericanExpress.
• Level3issupportedforVisa,MasterCardonly.AmericanExpressisnotsupport.
Please make sure your merchant services account is enabled and properly configured tosupportprocessingLevel2andLevel3paymentswithVirtualTerminalPlus.
Worldpay does not guarantee reduced Interchange qualification discounts with thecardholder issuing bank, and does not offer Interchange refunds or credits whentransactionsdonotproperlyqualifyforanyreason.
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Process Transaction
PROCESSTRANSACTIONprovidesaccesstothepointofsalepagetoenterapaymentusingavarietyofmethodstoincludetheunsecurekeyboard,USB-enabledsecuredevice,ortetheredPINPad.
EMVchip-enabledPINPadsecureentry is supportedwithcertifieddevices locatedhere.Thepoint of sale page is also used to capture additional information for billing, shipping, andreportingpurposesafterthesaleiscomplete.
Theseadditionaloperationsincludethecaptureof:
• PaymentInformation
• CustomerInformation
• BillingInformation
• ShippingInformation
• CustomFields
• ReceiptDetails
CustomFieldscanbecreatedintheSettings>TerminalSetupsectionoftheapplicationhere.
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How to capture a sale?
BeginonthePROCESSTRANSACTIONpointofsalepage,andselectadesiredTransactionType.Thetransactiontypeisdisplayedanddefinedinthedrop-downselectionbox.
TransactionTypesTheapplicationwilldisplayeachTransactionTypeavailable:
• Authorization:isusedtoperformacreditcardauthorizationonly(nosettlement)
o Theauthorizationwillreserveanamounton-holduntilthesaleiscaptured
releasingthesaleforsettlement.
o Cardholderfundsarenotreleaseduntiltheauthorizationiscaptured,forceor
reversed.
• Sale:isusedtoauthorize,captureandsettleasaletransaction
• Force:isusedtocompleteavoiceauthorizationsaleandrequirestheapprovalcodeto
completethetransaction.
• CreditCardCredit:isusedtoissueacredittoacardholderwithoutanoriginal
authorization.
o ThistransactiontypeisrestrictedandcanonlybeenabledbytheAccount
Ownerwithpermissiongrantedtoselectusershere.
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MSREntryTypesThe application accepts both card present and card not-present transactions when using
optionalP2PEvalidatedandencryptedcardreaderstosecurelyaccepttransactions.
choosethisoptionforManualentry
choosethisoptionforSwipeentry
Ifyouvirtualterminalapplicationisprovisionedforanon-EMVenabledcardreaderdevice,the
applicationwilldisplaythefollowingfields.
Select tocollectaSwipetransaction.
TransactionInformation
EntertheTotalAmountoftheSale
Swipe/Keythecard
EntertheExpirationDate(MM/YY)
EntertheSecurityCode(3-4digitsCVV/CID)
Theexpirationdateandsecuritycodeandbillingnamefieldswillparseandpopulateduringa
card swipe transaction. For faster entry, bypass the additional information and select the
Submitbutton.
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3
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PINPadEntryTypesTheapplicationacceptsEMVchip-enabledcreditanddebitwhetherthecardispresentornot
whenusingthesupportedPINPaddevice(s)tosecurelyaccepttransactionsatthepointofsale.
If you virtual terminal application is provisioned for EMV acceptance, the application will
displayalladditionalcustomerinformationfieldsbeforecompletingthetransactiononthePIN
Paddevice.
choosetheDeviceoptionforEMVentryusingthe
PINPad
TransactionInformation
EntertheTotalAmountoftheSale
SelectthedesiredLane
IfyouhavemorethanoneLanewithmultipledevicesprovisionedonyouraccount,youmay
selectthedesireddevicefromthedropdownboxbasedonthedescription.Ifyouwouldliketo
setupadditionaldevicespleasevisittheDeviceActivationsectionoftheuserguide.
The applicationwill enable users to capture all additional fields. When complete, select the
SUBMIT button to activate thedevice and complete the Saleusing thePINPaddevice. The
applicationwilldisplaytheresponseandconfirmationtoprintoremailreceipts.
EMV / Card Swipe will require your virtual terminal to be enabled for Retail.
Pleasecontactyoursupportrepresentativeforassistance.
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EMVReaderEntryTypesAreyoulookingforalowcosthardwaremethodtoacceptEMVchip-enabledcardsatthepoint
ofsale?TheapplicationalsoacceptsEMVchip-enabledcreditonlyforcardpresentwhenusing
thenewIDTECHAugustadevicetosecurelyacceptbothEMVandMSRtransactionsatthepoint
ofsale.
IfyouvirtualterminalapplicationisprovisionedforEMVacceptanceusingtheIDTECHAugusta
device,theapplicationwilldisplaybasicBilling,ShippingandReceiptfieldsbeforecompleting
thetransactionontheIDTECHAugustadevice.
choosetheDeviceoptionforEMVentryusingthe
PINPad
TransactionInformation
EntertheTotalAmountoftheSale
EnterBillingInformation
EnterShippingInformation
SelectCONTUNIEtoproceedandcomplete
thetransaction.Resttoclearthepageand
startover.Whencomplete,theapplication
willreturnaconfirmationandreceipt
option.
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CardStorageTheapplicationenablesstorageofcardholderinformationforrepeatcustomersandrecurring
paymentswhenusedforcardswipeandmanualentry. Cardstorage isnotenabledforEMV
acceptancewithPINPaddevicesortheIDTECHAugustaEMVreaderatthistime.
FromthePROCESSTRANSATIONpage:
1. Select“SaveCardDetails”
2. EnterthecardholderFirstNameandLastName
TheapplicationwillsavethecardholderinformationtotheRecurringPaymentspagetoenable
futureonetimepaymentsorscheduledrecurringpayments.
BillingInformationTheapplicationenables the captureof the cardholderbilling information registeredwith the
cardholderbankforaddressverificationservices(AVS),andback-officereportingpurposes.
CardSwipeandManualEntry transactionsusingadevicewillparseandpopulate thevirtual
terminalfieldsasitappearsonthecard.
AddressVerificationYoucanperformaddressverification(AVS)duringtheacceptanceprocesstovalidatethebilling
address offered matches the cardholder statement for extra security, reduced Interchange
qualification and chargeback risk. The application will respond with a match based on the
Numerical Street Address and Zip Code from the cardholder issuer. A card that does not
matchwillnotpreventtheuserfromacceptingthepayment.Anadditionalpertransactionfee
willapplyforallAVSinquiriesasoutlinedonyourmerchantservicesagreement.
AVSisnotincludedasafeaturewithEMVchip-enabledPINPadsatthistime.
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ShippingInformationThe Shipping Address can be the same as the Billing Address or changed to an alternative
shipping address; often used to capture where the goods should be shipped, or services
performed. TheShippingAddresswillautomaticallypopulate fromtheBillingAddressunless
otherwiseselected.
CustomFieldsTheapplicationsupportsCustomFieldscreatedbytheAccountOwnertocapturenon-payment
related information at the time of purchase for back-office reporting and reconsolidation
purposes. CustomFieldsstoresnon-paymentrelatedinformationwiththetransactiondetails
insidetheUpdateTransactionandReportssectionoftheapplication,andisnotpassedwiththe
authorization request accessible outside the Virtual Terminal Plus application.Custom Fields
canbecreatedintheTerminalSetuplocatedundertheSettingspage.TheCustomFiledlabels
hold 21 characters, and the entry fields hold 41 characters for user entry. It is not
recommendedtoenterSocialSecuritynumbers,orothersensitive information in thecustom
fieldsection.
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Level 2 Acceptance
Theapplication supportsVisa,MasterCard andAmericanExpress for commercial purchasing
card programs and Level 2 acceptance. Adding Purchase Order and Customer Code may
qualifyforreducedInterchangediscountswiththeIssuer,althoughisnotguaranteed.
PurchaseOrderisprovidedbycardholder.
CustomCodeisprovidedbymerchant.
Tax-exempttransactioncanbestatedas$0.00.TaxAmountisnotsummedinthe
totalsaleamountforauthorization.
Level 3 Acceptance
The application supports Visa and MasterCard large ticket, commercial card purchasing
programs,andenhancedlineitemdetailatthetimeofpurchase.AmericanExpressandTravel
andExpense(T&E)cardtypesisnotsupported.
HowtoenableLevel3?To enable the virtual terminal for Level 3 payments, theAccountOwner can enable Level 3
paymentslocatedintheSettings>TerminalSetuppagehere.
Please contact your merchant services support specialist to make sure that your merchant
servicesaccountprofileisprovisionedforLevel3paymentacceptance.Accountsnotproperly
configuredmayexperiencetransactiondowngradestoLevel2.
WorldpaydoesnotguaranteereducedInterchangequalificationdiscountswiththecardholderissuingbank,anddoesnotofferInterchangerefundsorcreditswhentransactionsdonotproperlyqualifyforanyreason.
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HowtoacceptaLevel3?YouarerequiredtoenterthecardholderBillingInformationandcompletetheLevel2section
beforeproceedingtoenterLevel3.
Theapplicationdoesnotperformfieldvalidationof informationenteredforLevel3 line item
details. The application only validates that Level 3 line item detail is present in the
authorizationrequest. Themerchantservicesproviderwill includeLevel3lineitemdetailsat
time of settlement to provide enhanced data to the cardholder bank, and participating
corporatepurchasingcardaccountholders.
To successfully process a Level 3 transaction, pleasemake sure that each field is populated
leavingnofieldsblankand$0.00isconsideredavalidentry.
EnterDiscountAmountofthetotalpurchase
EnterShippingAmountofthetotalpurchase
EnterDutyAmountofthetotalpurchase
SelecttoenterItemDetail
2
4
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3
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HowtoenterLevel3itemdetails?Level 3 enables you to captureEnhanced Line ItemDetail for Large Ticket and participating
commercial card purchasing programs whichmay qualify for reduced Interchange discounts
withtheIssuer,althoughnotguaranteed.
SelectindustryCommodityCode:
EnterDescriptionofpurchase(e.g.
landscape)
EnterProductCode(e.g.SKU#,PN#)
EnterQuantity
SelectUnitofMeasure(e.g.Number)
EnterUnitCostamount
EnterDiscountamount
EnterTotalamount&SelectSAVE
HowtoselectaCommodityCode?PleaseselectaCommodityCodethatbestmatchesyourbusinesstype,goodsandservicessold.
The application supports a drop down list of various commodity codes to choose. We
recommend building your commodity code practices around these 4-digit codes that best
represent your business, goods, and services. Toqualify for Level 3 the application requires
that a Commodity Code is selected for each line item detail passed with the authorization
requestanddoesnotperformanyvalidationofwhich4-digitcodeisusedbyyourbusiness.
CommodityCodeResourcesPleasevisitthebelowpublicresourcesthatwillhelpyoubuildagoodCommodityCodeusage
programatyourbusiness.
UnitedNationsStandardProducts&ServicesCensus.govForeignTradeCommission
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Receipt Details
TheapplicationReceiptDetailsallowsausertoassociatespurchasedetailsatthetimeofsale
for electronic receipt sending and printing. Including Receipt Details does not allow a
transactiontoqualifyforreducedInterchangeratesordiscounts.
chooseAddNewItemtomodifytheReceiptDetailswithinthePROCESS
TRANSACTIONpage.
• Item#:EntertheproductSKUinventorynumber
• Description:EnteraDescriptionoftheitempurchased
• Price:EntertheUnitPriceoftheitempurchased
• Quantity:EntertheQuantityoftheitempurchased
When Receipt Details is complete, choose the Submit button at the
bottomofthePROCESSTRANSACTIONpagetocompletethetransaction.
If youmake amistake, click theReset button to clear all fields. If the
submissionisSuccessfulaconfirmationreceiptpagewillbedisplayed.
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Duplicate Checking
The applicationoffers Duplicate Check enabled as an optional feature for each account and
every transaction. Duplicate Detection is enabled by default for all accounts, and can be
disabledwhencallingthecustomersupportcenter.Itprovidesameanstoidentifyaduplicate
transactionbythefollowingparameterswithintheapplication.
• SameCardandSameAmount
• TransactionType(Sale,Return,etc.)
• Within25transactionsintheSameBatch(nightly)
Transaction Receipts
TheapplicationwilldisplaytheTransactionReceiptandallowsReceiptPrintingandElectronicEmailReceipts(maximumof3recipients),acopyforbothMerchantandCustomer.
• SelectPRINTMERCHANTRECEIPTtoPRINTaMERCHANTcopy
• SelectPRINTCUSTOMERRECEIPTtoPRINTaCUSTOMERcopy
• SelectEMAILRECEIPTtoEMAILaCUSTOMERcopy(maximumof3recipients)
• Select“OK”tobypassReceiptPrinting.
• Select“PrintReceipt”toPRINTtoaprinter.
• Informationdisplayedonthereceiptsissubjecttochangebasedontransactiontypeandentrymethodselectedatthetimeofsale.
`
TransactionReceiptswillbedisplayedinCentralStandardTime(CST)
Theapplicationwillprovideconfirmationthereceiptwassentsuccessfully.
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HowtoprintreceiptstoPDF,orsavethemtomydesktop?
Select“PrintReceipt”toPRINT
SelectthenameofthedesiredFormat.(e.g.Adobe,FoxitReader)
SelectthenumberofCopiesdesired.
ChooseaFileName;selecttheDesktopasthefilelocationandSAVE.
The Receipt will begin to print in the desired format to store a copy on your workstation.
Receiptscanbeemailedusinganexternalmailserviceofyourchoosing,oremailelectronically
usingtheapplication.
Howtoprintoremailareceipt?Merchants can easily reprint a receipt from a previous transaction from the UPDATE
TRANSACTIONorREPORTSpage.
SelectUPDATETRANSACTION:
• EnterSearchCriteria(e.g.DateRange,TransactionID,etc.)
• Selectthedesiredtransactionfromthesearch
• SelecttheRECEIPTbutton
• TheapplicationdisplaystheReceiptTransactionpagetoPRINTorEMAILreceipts.
• SelectPRINTMERCHANTRECEIPTtosendacopy
• SelectPRINTCUSTOMERRECEIPTtosendacopy
• SelectEMAILRECEIPTtosendacopy(maximumof3recipients)
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Group Payments
The application supports Group Payments for data entry “lockbox” environments. Group
Payments enables transactions to be processed individually or simultaneously as a group of
multiple transactions each contained on one page. The application will perform a field
validationasthecardnumberisenteredtoavoidpossiblemistakesattimeofentry.Ifthecard
numberdoesnotmeettheMOD10Validationrequirements,thefieldwillbeoutlinedinredto
correctthefieldbeforesubmittingforapproval.
TheAccountOwnercanenablethefeatureontheSettings>TerminalSetuppagebyselecting
theGroupPaymentsoption.
How to use Group Payments?
TheGroupPaymentspagegivesmerchantstheabilitytomanuallykeymultipletransactionsat
once.
• EnterCardNumber
• EnterExpiryDate
• EnterAmount
• EnterCVV
1
30 | P a g e
How to use Level 2 for Group Payments?
Theremainingfieldsonthepageareoptional.Atthistimemerchantscannotaddadditional
fieldstothepage.
• EnterPurchaseOrder,CustomerCode,andTax(OptionalFields)
Oncetherequiredfieldshavebeencompleted,selecttheProcessbuttonontherowwherethe
transactionislocated,orcontinuetoaddadditionallines;clickingtheProcessAllbuttonatthe
bottomofthepagetosubmitall transactions. Ifamistake inmade,clicktheResetbuttonto
clearallfieldsonthepage.Toremovearow,clicktheXnexttotherowtodeletetherecord.
Oncearowhasbeenprocessednofurtheractioncanbetakenonthetransaction.
Caution: If you leave the Group Payments page to return sometime later, all previous
transactionswillnolongerbevisible.
How to use Group Payments transaction Status?
OnceatransactionhasbeenprocessedtheStatuscolumnwilldisplayaTransactionID.Totake
furtheractiononatransaction(i.e.Refund,Void,Reversal)usingyourkeyboardselectCopy&
PasteandnavigatetheUPDATETRANSACTIONpagetoPastetheTransactionIDinthesearch
option.Thisstepwillallowyoutotakethedesiredactiontomanagethetransaction.
2
31 | P a g e
Process Check
How to sign-up for check services?
Beforeamerchantcanusetheseservicesthemerchantwillneedtosign-upfore-checkservices
andundergoa standardKYC-underwriting validationwith the check servicesprovider.Please
contactyourWorldpayspecialisttolearnmore.
ToenableProcessCheck,theAccountOwnerwillneedtoenablethefeatureontheSettings>
TerminalSetuppagehere.
How to enable additional check services?
GuaranteeServices
Guarantee is a program designed to fully warrant the amount of each electronic check
origination by full guarantee of funds at time of settlement. Guarantee is considered an
additional service that requiresanewsetup formthatoutlines theprogramprice, termsand
conditions.Theseadditional servicesareadded to themerchantprofileandbilleddirectlyby
CheckCommerce,notWorldpay.
ToaddCheckGuaranteeServices,pleasecontactyourWorldpayrepresentativetolearnmore.
32 | P a g e
How to accept a check payment?
Process Check allowsmerchants to electronically collect payments from their customers for
eitheraone-timepaymentorrecurringschedulesbydirectlydebitingthecustomersChecking
orSavings(personalorbusiness)accountwithreportingandmoreallfromtheconvenienceof
theVirtualTerminalPlusapplication.
Unlikecompetitiveapplications,VirtualTerminalPlusisfullyNACHAcompliantwithsupported
ACHSECtyperulesandregulationsforPPD(pre-arrangedepositforbothsingleandrecurring
originations)bypromptinga receipt signaturepageand confirmation for recurringpayments
withthetimestamp,amount,frequency,andnumberofpaymentstoprotectagainstdisputes,
chargebacks,andreturns.
33 | P a g e
EnterCheckSelect the Transaction Type: Check Sale or Check Credit
• The Check Sale function performs and ACH Debit
• The Check Credit performs and ACH Return
• Reference Field is an optional that will display on the deposit customer bank statement. This field can also be used for business accounts
EnterBankInformation1. Enter Checking or Savings
2. Enter Personal or Business
3. Enter Customer Name
4. Enter Bank Routing Number
5. Enter Account Number
6. Enter Check Number (Optional)
7. Enter Driver License Number (Optional)
8. Select Driver License State
EnterBillingInformation
9. Enter Customer Address
10. Enter Customer City
11. Select State
12. Enter Zip Code
13. Enter Phone Number
34 | P a g e
EnterReceiptDetails
14. Select ADD NEW ITEM
15. Enter the Receipt Details
• Item # (SKU)
• Product Description
• Unit Price
• Quantity
Receipt Details will display on the Customer and Merchant receipts to SAVE, PRINT, or SEND.
SubmitCheck
16. Select SUBMIT – to successful submit the payment for authorization
17. Select RESET – to clear the page and start over
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Capture:enablestheoriginalauthorizationtobecapturedforsettlement.
Return:enablesaRefundtothecardholderafterthetransactionhassettled.
Reverse:releasesthefundsheldbytheoriginalauthorizationtothecardholder.
Void:enablestheoriginaltransactiontoberemovedfromsettlement.
Rebill:enablesaprevioussettledtransactiontobere-authorizedforthesameamountoradifferentloweramountusingtheoriginalcardholderinformationon-file.
Adjustment:isontheroadmaptoallowtransactionstobeadjustedfromtheiroriginalamounthigherorlower.(E.g.Gratuity)
Update Transaction
TheapplicationprovidesamethodtoManageTransactionsfromhistory.TheAccountOwner
willneedtoassignauniqueroletoperformReturnsandCredits.Learnmorehere.
Howtomanageacardorchecktransaction?
• EntertheTransactionID(fromthecardholderreceipt)toviewaspecifictransaction
• SelectStartDateandEndDatetoreviewarangeoftransactions
• SelectStatustoreviewtransactionsinaspecificstatus,orleaveblanktoreviewall
• BuildyourreportfromtheAvailableColumnstotheSelectedColumnspointofsalepage
• ChooseSubmittodisplaytheinformation
• ChooseResetbuttontoclearallfields
Whencompleteselectatransactiontomanage,orchangethestatusofaprevioustransaction.
Actioncanbetakenonatransactionupto45-daysfromtheoriginaltransactiondate.
TheselectedtransactionwillhighlightavailableactionsinBLUEbasedonthetransactionstatus.
Ifanactionisavailable,thebuttonwillhighlighttheoptions:Rebill,Capture,Return,Reverse,
andVoid. ARebillwillallowyoutochargeacardholderfromHistorythesameamount,ora
differentloweramount,butnotahigheramount.Changingthestatusofatransactioncantake
up to 10-minutes to reflect the desired change. A Confirmation and Receipt page will be
displayedtoofferconfirmationachangehasoccurred.
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Reporting
Transaction reports made easy. The application Transaction Reports are used to view
previouslyprocessedtransactionstored intheapplicationandcanbedisplayedon-screen,or
exported to a desired report format. Transaction Reports are available for up to12-months
fromtheoriginaltransactiondate.
How to run a report?
• SelecttheStartDate
• SelecttheEndDate
• SelectthereportFormat(optional)
• BuildyourreportfromtheAvailableColumnstotheSelectedColumns
• Select“Preview”todisplaythereport
• Select“GenerateReport”in.CSVor.XMLfileformats(.PDF–comingsoon!)
• Select“Reset”toclearallfieldsandstartanewreport
Ifalargedaterangeisselected,pleasebepatient.
Usearrowkeystodisplayfieldsinthedesiredorderon-screenorinthegeneratedreportformat.
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Recurring
RecurringPayments isauniquetypeoftransactionwhereconsumersauthorizemerchantsto
billacardholderonaregularbasis(e.g.monthlymembershipfees).Eachrecurringpaymentis
established at the time of sale for the same dollar amount. Multiple recurring payment
transactionscanbescheduledfordifferentcardtypes,frequenciesincludingaone-timefuture
payment.Theautomatedscheduledtaskprocessforrecurringpaymentswilloccurat6:30AM
CSTeachday.
The application enablesmerchants to store customer information and includemultiple card
brands/types in a secure and encrypted cardholder vault to protect cardholder information
whilesimplifyingtherecurringpaymentsprocessforcustomers.Eachtransactionistokenized
in the background, but the application does not display ormake available the Token in the
Reports at this time. A prepaid (reloadable) card type is not a recommend for recurring
paymentsetups.
How to perform a recurring transaction?
AddNewCustomer
Select button
• EnterCustomerName
• EnterEmailAddress
• EnterPhone
• SelectSAVE
38 | P a g e
AddPaymentMethod
Select button
• EnterCardNumber
• EnterExpirationDate
• EnterAddress,City,StateandZipCode(optional)
• SelectSAVE
AddRecurringSchedule
Select button
• EnterStartDate
• EnterAmount
• EnterPaymentMethod
• SelectFrequency
• EnterNumberofPayments
9PaymentFrequencies:
1. OneTimeFuture2. Daily3. Weekly4. Bi-Weekly5. Monthly6. Bi-Monthly7. Quarterly8. Simi-annually9. Annually
• SelectRunUntilDeleted(optional)
• SelectSAVE
• DONE - The Recurring Payment is nowscheduled!
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How to manage or modify a recurring payment?
RecurringpaymentschedulescanbemodifiedbyselectingEDITSELECTEDwithineachsection
oftheRECURRINGpage.
EditSchedule
• FilterCustomersbyCustomerNameorEmailAddressinthesearch
• SelectthedesiredCustomerName
• SelectthedesiredsectionCustomerName,PaymentMethodorRecurring
• Selectthedesiredrecordtoedit
• SelectEDITSELECTEDtomakethedesiredchange
• SelectSAVEtoupdatethepaymentrecord
DeleteSchedule
• RecurringpaymentscanberemovedwhenusingDELETEDSELECTEDoption.
• DONE-TheRecurringPaymentschedule(andinformation)hasnowbeenupdated!
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Failed Recurring Payments
How to manage failed recurring payments?
Theapplicationprovidesnotification if a recurringpaymenthas failed. TheFailedRecurring
Report will display each transaction that has failed the past 30-Days. The Failed Recurring
Reportenablestheabilitytotakeactionifapaymenthasfailed(i.e.Declined,Rejected)forany
reason. ARecurringpaymentcan fail foravarietyof reason(i.e.expiredcard,non-sufficient
funds, etc.) Contact your merchant services provided to determine the Decline reason.
Alternativeoptionsmayincludecontactingthecardholdertovalidatetheaccuracyofcardon-
fileinformation,askingforanalternativepayment,orobtaininganewcardtype.
How to receive funding for a failed recurring payment?
Toreceivefundingforafailedpayment,amerchantmustestablishaOneTimeFuturepayment
usingtheRecurringpaymentpagehere.Thismayrequiresetupofthenewcardtypeoffered
bythecardholderhere.Merchantsmayalsoedittheexpirydatebyenteringtheoriginalcard
numberon-filehere.
How to export failed recurring payments?
Theapplicationprovidesamethodtoexportfailedrecurringpaymentsforreportingpurposes
only.Thecardholderbankcardnumberisnotprovidedinthefileexportoption.
Select the desired format (.CSV, .PDF, .XML) and select EXPORT to extract the file. The
applicationdoesnotofferanIMPORToptiononcecardholderinformationhasbeencorrected.
ManagingcorrectionsisdoneinsidetheapplicationusingtheRecurringpaymentspagehere.
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Upload Transaction
UploadTransactionsallowsausertouploadasingle-filewhichcontainsmultipletransactions
insteadofcapturingindividualpaymentsusingtheProcessTransactionpointofsaleorGroup
Paymentspage.Transactionsreceivedtothesystemareimmediatelyencryptedandtokenized.
How to enable batch upload?
Batch Uploading is an optional feature that can be enabled by the Account Owner in theSettings>TerminalSetuppagehere.
OnceenabledtheUploadTransactionpagewilldisplayonthenavigationtoolbar.
How to obtain the batch upload template?
TheUploadTransactionspagewilldisplayandprovidefordownloadanExcelfiletemplatehere.
We highly recommend using the downloadable template provided to ensure the columnheadersiscorrect.Ifanycolumnheaderisnotcorrect,theapplicationwillreturnanerrorandnotprocessthefile.Oncethefileispreparedandready,gototheUploadTransactionpagetobeginthebatchuploadprocess.
Caution: Sensitive cardholderdata shouldbe treated inaccordance toPCI securitypracticesandstandards.
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Required Fields:
CardNumber enterthefullbankcardNumber
ExpirationMonth enterthetwodigitexpirationMonth
ExpirationYear enterthetwodigitexpirationYear
TransactionAmount entertheamountofthetransactionincludingcents(12.00)Optional Fields:additionalInterchangequalificationbenefitsmayresult
CardholderName enterthenameasitappearsonthebankcard
CVV enterthe3digitCVV(back)or4digitCID(front)values
PurchaseOrder ifprocessingLevel2transactions,enterthePurchaseOrderprovidedbythecardholder
CustomerCode ifprocessingLevel2transactions,entertheCustomerCodeassignedbythemerchant
SalesTax ifprocessingLevel2transactions,enterthetotalTaxamountincludingcents(3.00)
BillingAddress1 entertheBillingAddresson-filewiththebankcardIssuer
BillingCity entertheBillingCityon-filewiththebankcardIssuer
BillingState entertheBillingStateon-filewiththebankcardIssuer
BillingZipcode entertheBillingZipCodeon-filewiththebankcardIssuer
BillingPhoneNumber entertheBillingPhoneNumberofthecardholder
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How to upload a batch file?
TouploadfilesclicktheSELECTFILElinkatthetopofthepage.
SelectthefileyousavedonyourPCdesktop,andSelectOpen.
IntheTotalUploadAmountfield,enterthesumtotalofalltransactionsinthefile.
SelectUPLOADANDPROCESSTRANSACTIONStosubmitthetransactionsforprocessing.Transactionsreceivedtothesystemareimmediatelytokenizedandencrypted.
Aconfirmationwillappeartofinalizethefileupload.
Select,PROCESStobeginthefileupload.
Caution:Onceafileisuploadeditcannotbestoppedorcancelled.
The file will begin the upload process and perform a number of validations. Some of the
validations include verification the column headers match, confirmation of bankcard card
numberentry,andtheTotalUploadAmount isaccuratetothesumtotalofeachtransaction
includedinthefile.
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How to check the status of a batch?
TheStatusbarwilldisplaytheprogressofthefileduringtheuploadprocess.
Anerrormessagewilldisplayifanyinaccuraciesisfoundduringthevalidationprocessallowing
corrections of exceptions, and a corrected file to be re-uploaded. The application offers the
abilitytosaveerrorexceptionsbychoosingtheSAVETOFILEoption.IftheTRYAGAINoptionis
selected, the error message will disappear and a new file uploaded. If no errors are found
duringtheuploadprocessthenext-stepisfortheuploadedfiletobesubmittedforprocessing.
How to see status of a batch upload?
Oncealltransactionshavebeenprocessedthegridwillbeupdated,thefilewillhaveastatusof
ProcessingCompleteandallcolumnswillreflecttheappropriatetransactioncountsandstatus.
Nextausercanviewthedetailsofanuploadedfile.
TheVIEWDETAILbuttonwill showaResponse foreach transaction thatwas included in the
uploaded file. If you want to save the detailed records click the SAVE TO FILE option. To
managetransactionsafterupload,pleasevisittheUpdateTransactionpagelocatedhere.
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Invoice Management
The application supports the ability to create and send electronic invoices to cardholder customers to
remit payment using the Virtual Terminal Plus hosted payment page. An electronic invoice can be sent to
any customer with a valid email address. The invoice contains a hyperlink that opens a secure online
form where the customer can input their payment information. You will be notified once the payment is
made and the authorization response posted for each transaction.
Important: Please validate with each recipient their email service is provisioned to accept new mail
messages from [email protected] before proceeding with generating invoices to your
customers. Before sending new invoice to your customers, please validate the following here.
Create Invoice
The Merchant Name will appear on each recipient invoice, merchants may customize their invoices.
• Enter the Sender and Receiver Information
o Invoice Number is unique number that is generated by the application
o Merchant Email is based on the user email address entering the order
1. Select Type: Sale or Service (as the purpose of the invoice)
2. Enter Merchant Address as the physical store or shipping location
3. Enter Merchant Phone as the primary contact number with invoice
4. Enter Recipient Email cardholder email address
5. Enter Amount of invoice to be paid
6. Enter Email Subject to customize the subject line of the invoice sent
7. Select CONTUNIE
8. Select and choose
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View Invoice
From the navigation tollbar under the Invoice Management menu, select the Manage Invoices option to
review all active, open and cancelled invoices. To narrow your search results, use the Filter option
located at the top of the page.
Edit Invoice
Invoice information can be modified at the time of entry, select EDIT INFORMATION to modify the invoice
before sending to a customer.
If the invoice has already been sent to the customer, the original invoice can be changed; select VIEW to
modify the Sender and Receiver information including the Amount. The application will void the original
invoice and send a new updated invoice to the customer.
Cancel Invoice
If the invoice has already been sent to the customer, the
original invoice can be cancelled and removed from the
system by selecting the CANCEL INVOICE option.
Howtosendareminderorresendaninvoice?
To resend an invoice, or send a reminder invoice, use the View Invoice option to select the desired
invoice and choose CONTUNIE. You can apply any changes to the invoice, and or simply select SEND
to generate the invoice as a “reminder” or to “resend” the invoice to your customer with an active secure
link to remit payment. Note: You may choose to customize the subject line to indicate “Reminder
Notification” or “Resent.”
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Invoice Email
The application will send a customized invoice to the recipients email address at the time the invoice was
created. Recipients will receive the electronic invoice from [email protected]. The electronic
invoice will include in the subject line the merchant name and invoice number. The contents of the email
will contain the invoice details, amount, address and telephone number with secure link to remit payment.
Howtoremitpayment?To pay the invoice, recipients can easily remit payment by selecting the secure link from body of the email
message, or “copy and paste” the link into their Chrome, Firefox, or Internet Explorer web browser.
RecipientInvoiceIllustration
48 | P a g e
Pay Invoice
The recipient selects the secure link contained within the email to enter payment information. The web
browser will direct the recipient to Virtual Terminal Plus hosted payment page.
The hosted payment page will contain the Merchant Name and include the Invoice Number on the
website to remit payment.
EnterPaymentInfoRecipients enter the following payment information:
1. Total Amount – is preconfigured by the
merchant at the time the invoice was
created and cannot be changed by the
recipient.
2. Enter Card Number
3. Enter Expiration Date
4. Enter CVV Code
EnterBillingInfoRecipients enter the following billing information:
5. Enter First Name
6. Enter Last Name
7. Enter Address
8. Enter City
9. Select State
10. Enter Phone Number
11. Enter Email Address
12. Select SUBMIT to remit payment, or RESET to clear the page and start over.
The application will prompt a confirmation page and allow the recipient to PRINT or SAVE a receipt.
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Howtotroubleshootreceivingormakinginvoicepayments?Worldpay and merchants are not responsible for recipient’s internet connectivity, network, or email
service provider configurations to receive new mail messages. Below is a helpful guide to validate before
sending new mail message to your customers. Please validate the recipient has performed the following
validations and actions to successfully receive new invoices from the Virtual Terminal Plus application.
1. Has connection to the Internet through an internet service provider (ISP);
2. Has a mail server, or web-mail provider;
3. Has the ability to “Send and Receive” email messages from third-parties or outside their network;
4. Has [email protected] configured as a “safe sender” and white-listed within their web
browser, mail server, and network;
5. Has Firefox, Chrome, or Internet Explorer web browser to remit payment;
6. Has the latest version of the above supported web browser installed;
a. Safari is not supported, and other web browser types are not guaranteed to work.
7. Has checked junk, spam and deleted folders for new mail messages;
8. Has selected the “Send and Receive” option when using a distributed mail service (i.e. Outlook);
9. Has selected the F5 option (from their keyboard) to refresh the web page when using a web
based mail service. (I.e. Gmail, Hotmail, etc.)
If all of these options have failed, strongly encourage the recipient to seek assistance from their
internet service provider, network, or mail server solution provider.
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Settings
The SETTINGS tab containsAccount Profile, Terminal Setup, and Users (UserManagement)
sections.
AccountProfile:toviewtheMerchantInformation
TerminalSetup:toaddCustomFieldsandenableoptionalfeatures
Users:toadd,remove,modifyUsers
Terminal Setup
MerchantshavetheabilitytocreateaCustomFieldswhichwillbedisplayedonthePROCESS
TRANSACTION page to capture non-payment related information for storage and reporting
withintheapplication.
HowtoaddaCustomField?
• ChooseAddFieldtocreateanewcustomfield
• EnterFieldName(upto21characters)
• EnablethefieldnameTruetodisplaythefieldontheProcessTransactionpointofsalepage.
• SelectSavetosaveyourentry.
• SelectCanceltocancelyourentry.
• Edit,chooseafieldandmakethedesirededit.SelectSavetoupdatehowthefieldisdisplayed.
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Users
How to create a newUser is easy. It requires theAccountOwner orAdministrator to add,createormodifyasub-leveluser.
How to create a new User?
Select
EnterFirstNameandLastName
EnterEmailAddress
SelectRole
LearnmoreaboutRoleshere.
Savetosavetheuser
Canceltoclearallofthefields
NewUserswillreceiveaWelcomeLetterfromVirtualTerminalPluswhichwillallowthemtologinandestablishanewpassword.
Multi-location User Access
TheAccountOwnerorAdministratorcanprovideaccesstomulti-storelocations.
• SelectEDITMERCHANTACCESS
• SelecteachStoreLocationaccessibletoassignittoyouruser,orADDALL
• SelectREMOVEALLtheStoreLocationfromauser.
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Lane Management
Theapplicationenablesusers to setup theirPINPad device (e.g. Ingenico iPP320) andother
supportedEMVenableddevices. To complete this step youwillwant tohave yourPINPad
(e.g.IngenicoiPP320)deviceplugged-intoanavailableIP-Ethernetportconnectionontheback
ofyourcablemodem,Wi-Firouter,orIP-portextender.
Device Activation
Togetstarted,navigatetotheSettingstabandselecttheLaneManagementpage.
Toaddadevice,selecttheADDLANEbutton.
• Enter Lane ID – a uniquenumber assigned to
thedevicebytheuser(e.g.1)
• Description – a unique name assigned to thedevicebytheuser(e.g.PINPad)
• Terminal ID – provided by your merchantservicesprovider
• ActivationCode – aunique securekey that isdisplayedonthedevice
• Once theabove information isentered, selectSAVE.
The applicationwill confirm that your device is nowprovisioned and tethered to theVirtual
TerminalPlusapplication.YouwillnoticethePINPaddisplaywillchangetothetriPOSlogoas
confirmationyourdeviceisnowconfiguredcorrectly.
TheapplicationwilllistthePINPad
on the Lane Management page.
AdditionalPINPaddevicesmaybe
added for stores with more than
onecheckoutstation.
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DeviceConnectionThedevicewillcomepre-configuredtoworkwiththeVirtualTerminalPlusapplication.ThePIN
Padwillpowercyclethroughafewscreensduringthebootcycle;whenthedeviceisconnected
successfully to the internet, the devicewill display the Activation Code. If the device isnot
connectedsuccessfullytotheinternet,thedevicewilldisplay
Ifyouexperienceanyissues,pleasecheckyourInternetsettingsonthemodem,WiFirouter,IP-
Ethernetextenderandcableconnections. Pleasecontactyour InternetServiceProvider (ISP)
forassistance.
Device Reactivation
TheapplicationenablesuserstoGenerateActivationCodesorremovesexistingdevicesfrom
theLaneManagementpage.ThisiscommonlyusedasamethodtorebootthePINPaddailyin
accordance toPCI4.0bestpractices,manageexistingdevicesduringa lossofan IP-Ethernet
connection,troubleshooting,andorremovingdevicesfromthesystemwithnewreplacement
unitswhennecessary.
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HowtoaddadditionalPINPads?The LaneManagement features enables merchants to associate additional locations to one
device; enabling users to Change Merchant and run transactions on behalf of other store
locationsusing the samePINPaddevice. This is common for retail storeswithoneormore
checkoutstations,orheadquartersthatwanttheabilitytoacceptpaymentsonbehalfoftheir
storesorledgers.
Tobegin,selecttheLaneIDfromthelistofdevicenamesontheLaneManagementpage.
1. Select,GENERATEACTIVATIONCODEtodisplayanewsecurekeyonthedevice.
2. CopythedisplayednumberlocatedintheActivationCodedialoguebox.
3. ChangeMerchanttothestorelocationyouwouldliketoaddanewlane
4. SelectSettings>LaneManagementfromtheleftnavigationtoolbar
5. SelecttheADDLANEbuttonandPastetheActivationCodeintothefield
6. CompletetheremainingfieldsandSAVE
The device is now configured
fortheoriginallocationandthe
new second store location.
You may continue the above
processtoaddadditionalstore
locationtoasingledevice.
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DeviceSupportUSB Devices
Theapplication iscertified tosupportselectMagTekUSB-enabledcardreadersandP2PE2.0
Validated IDTECH SREDKey device. Device availability is based on each OEM manufacture
inventory,productlifecycle,andhardwaredistributorstock.PleasecheckwithyourWorldpay
sales and support representative to ensure confirm inventory availability before ordering
peripheral devices. Part numbersmay vary by hardware distributor, pleaseworkwith your
Worldpaysalesandsupportagenttoensureequipmentorderingiscorrectbeforeshipment.
Virtual Terminal Plus supports USB-enabled non-encrypted and encrypted card readers with
P2PE2.0Validationwhenpurchasedfromanauthorizedkeyinjectionfacilities(KIF)distributors
(i.e. POS Portal, The Phoenix Group, and JR’s Depot.) Worldpay recommends using a P2PE
Validated,encrypteddevice.
OEM Model Part # MSR EMV Encryption Method Website
MAGTEK Mini/wedge 21040108 Yes No No USB Brochure
MAGTEK Dynamag 21073062 Yes No Yes USB Brochure
MAGTEKDynamagDeviceEncryption 90101900 - - Yes - -
IDTECH SREDKeyXMLKB IDSK–534833TXB Yes Yes Yes USB Brochure
POSPortal
SREDKeyDeviceEncryption 6365533E(P2PEValidated)&63655346(non-validated)
PhoenixGroup
SREDKeyDeviceEncryption
63655340(P2PEValidated)&63655348(non-validated)
DevicePictures
MAGTEKMini/wedge MAGTEKDynamag IDTechSREDKey
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IDTECHSREDKeyDeviceMenuThe application is certified to support IDTECH SREDKey USB-enabled P2PE 2.0 Validated
encrypteddevice for securecard-present transactionsat timeof swipe,andsecurekey-entry
forcardnot-presentattimeofmanualentry.
Worldpay recommends using a P2PE Validated, encrypted devices when purchased from an
authorizedkeyinjectionfacilities(KIF)distributors(i.e.POSPortal,ThePhoenixGroup,andJR’s
Depot.)
The IDTech SREDKey device offers a variety ofmenu options to enable
secure entry of sensitive customer information. Card and customer
information is encrypted during device capture and outputwhen using
theVirtualTerminalPluspaymentapplication.
Virtual Terminal Plus is a secure hosted payment application in
combinationwiththeIDTechSREDKeydeviceisdesignedtomaximizePCI
compliance while reducing the burden of keyed entry when using a
traditional keyboard at the time of sale and is fully P2PE 2.0 validated
whenpurchasedfromanauthorizedkeyinjectionfacility.
Caution:Pleasekeepallanti-virusandmalwareprotectionupdatedthroughoutyournetwork
anddesktopworkstations.
Menu Card Expiry CVV Street # Zip 1 Yes Yes - - -2 Yes Yes - - Yes3 Yes Yes - Yes Yes4 Yes Yes Yes - Yes5 Yes Yes Yes Yes Yes6 Yes Yes Yes - -
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PIN Pad Device Support
DeviceOrderingTheapplicationsupportsvariousEMVchip-enabledsecurecardreadersandPINPads. Please
contact your Worldpay sales representative to learn more about supported devices and
roadmap. Part numbersmay varybydistributor, pleaseworkwith yourWorldpay sales and
supportagenttoensureequipmentorderingiscorrectbeforeshipment.
OEM Model Part # MSR EMV Encryption Method Website
IngenicoiPP320,triPOSCloudEdition
iPP320-11P2391AIPP320PCIv3+EMV+CTLS/NFC
Yes Yes Yes IP Website
Ingenico PowerSupply 179901469
IngenicoiPP320EthernetCable
296114829AB
Ingenico BASERBA21.0.2
PKRGEN04-210002B3
Ingenico DataPackage
DP-RVNT04-210202
DeviceInstallationThedevicewillcomepre-configuredtoworkwiththeVirtualTerminalPlusapplication.Please
contactWorldpaycustomercareteamtohelpconfigureandinstallthedevice.Whenyouare
readytoinstallandactivatethedevice,pleasevisittheLaneManagementsectionhere.
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Howtoprepareforinstallation?
Thereareafewthingstoconsiderinadvanceoftheinstallation.
You will need a dedicated IP-Ethernet port available on the back of your modem or Wi-Fi
router.Thedevicewillneedtobelocatednearapoweroutlet.
ConsideringwhereyourmodemorWi-Fi router is located in relation toyourPCdesktopyou
may consider purchasing one or all of the following items to ensure you have the best
placementonyourcountertop:
• The Ingenico iPP320devicewillplugdirectly intoanavailable IP-Ethernetporton theback of yourmodem orWi-Fi router and has a very short cable to do so. Youmayconsider purchasing a “female-to-female” CAT6 coupler to offer more cable rangelocatedhere.
• If you need extended IP-Ethernet cables, a good choice is MediaBridge CAT6 cableslocatedhere.
• Ifyoudon’thaveenoughIP-EthernetportsonthebackofyourmodemorWi-Firouter,considerpurchasinganIP-portextender,byNetGearlocatedhere.Thesearegenerally“plug-n-play”devices.
IngenicoiPP320(b/wdisplay)–triPOSCloudEdition
IngenicoiPP320(colordisplay)
*requireskeyinjection*
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Change Status
VirtualTerminalPlus Actions TransactionStatus
TransactionType Description
Capture
Reverse
Return
Void
Re-auth
Approved
Success
Decline
Error
Void
Authorize
d
Auth-com
plete
Reversed
Pend
ing
Settled
Rejected
Credit
Sale Captureatransactionforsettlement. * * * * * * * * *
AuthorizationAuthorizationtoholdfundsonthecard(captureforsettlementlater)
* * * * * * Auth-complete
Capturepriorauthorizationforsettlement
* * * * * * * * *
Creditswipedorkeyed,requiresfullcc#,nottiedtoanoriginaltransaction
* * * * *
ReturnRefundatransactionupto120daysfromoriginalauthorization
* * * * *Void
Cancelasamedaytransactionbeforesettlement
* AVS
PerformaddressverificationonBillingZipCode
* Reversal Releasefundsheldon
priorauthorization * Force
Requirespriorvoiceauthorization,approvalcodetoforcecaptureforsettlement.
* * * * * *
60 | P a g e
User Roles & Permissions
AdditionalRolesandPermissionwillbereleasedinthefutureprovidingmoreflexibilitywithintheapplicationtocontrolusersatthemerchantlocation.
ApplicationFunction
AccountOwner
Administrator ReportAnalyst
Cashier StoreManager
ProcessTransactionsVirtualTerminal Yes Yes No Yes YesSale Yes Yes No Yes YesAuthorization Yes Yes No Yes YesAVSOnly Yes Yes No Yes YesForceSale Yes Yes No Yes YesLevel3 Yes Yes No Yes YesBlindCredit Yes Yes No No YesReportsTransactionReports Yes Yes Yes Yes YesDailySummaryReport Yes Yes Yes Yes YesRecurringReports Yes Yes No Yes YesUpdateTransactionsChangeStatus Yes Yes No Yes YesCapture Yes Yes No Yes YesReturn Yes Yes No No YesVoid Yes Yes No Yes YesReversal Yes Yes No No YesRebill Yes Yes No No YesCloseBatch Yes Yes No No YesRecurringManageRecurring Yes Yes No Yes YesRecurringReports Yes Yes No Yes YesUsersCreateUsers Yes Yes No No NoCreateAdmin Yes No No No NoSettingsAccountProfile Yes No No No NoTerminalSetup Yes No No No No
61 | P a g e
Application Support
Have a question?
CardServicesToscheduleanoutboundservicetelephonecallbyappointment,pleasevisit the SupportHub
resourcecenter.Hereyoucanscheduleacallwithatechnicalsupportspecialistatatimethatis
convenient foryou. WeareavailableMondaythroughFriday, from8am-8pmETtoassist
you.
CheckServicesForCheckServicessupport,pleasecall1(888)263-0467Monday-Friday8AMto5PMMSTor
email [email protected] and include your 6-digit Check Commerce MID account
numberalongwithyourinquiry,arepresentativewillcontactyouwithin48hours.
ActivationWhenyourWorldpaymerchant servicesaccount is approved the customer serviceactivation
specialistwillcontactyoutosetupinitialapplicationtrainingwithyourbusiness.Ifyouwould
liketoscheduleanactivationcall,pleasecontactthecustomerservicetelephonelistedatthe
topofyourmerchantservicesbankcardstatement,orscheduleanappointmenthere.Weare
availableMondaythroughFriday,from8am-8pmETtoassistyou.
TrainingWorldpay recommends contacting the customer service telephone number listed on your
bankcard statement, for all other inquires please visit the Support Hub resource center or
contactyourWorldpaysalesrepresentative.
DemonstrationsWorldpaysales representativespridethemselvesonunderstandingtheproductsandservices
they recommend to customers, each extremely knowledgeable to demonstrate how our
productsandserviceswillbenefityourbusiness.
Virtual Terminal Plus application demonstrations are available on the Support Hub resource
centerandcanbeviewedatanytime.TolearnmoreaboutVirtualTerminalPlus,schedulea
demonstration,orupgradeyourservice-pleasecontactyourWorldpayrepresentativetoday!
