moodle.gllm.ac.uk · Web viewI am delighted to welcome your ILM Level 2 Diploma in Team Leading (Combined Qualification) course, which will provide you with a professional qualification

Coleg Llandrillo ILM Level 2 Award / Certificate in

Leadership and Team Skills

Course Handbook 2017 - 2018

Name: ________________________________

WELCOME TO THE ILM LEADERSHIP & MANAGEMENT AT COLEG LLANDRILLO. 3

ABOUT THE HANDBOOK...................................................................................4Llandrillo - ILM Charter...............................................................................................................4

Specific Roles and Responsibilities............................................................................................7Tutor contact details................................................................................................................... 7

ABOUT THE COURSE.........................................................................................8ILM Membership......................................................................................................................... 9

Page 1 of 25

PROGRAMME/MODULE CONTENT.................................................................10Assessment guidance for students...........................................................................................12

Bilingual Policy.........................................................................................................................13Course materials and Information.............................................................................................13Learning Support...................................................................................................................... 13Library and IT Workshops........................................................................................................13Refreshments........................................................................................................................... 13

Absences.................................................................................................................................. 14Mobile Phones and other Electronic devises............................................................................14Disciplinary Procedure..............................................................................................................14Plagiarism................................................................................................................................. 14

Equality & Diversity...................................................................................................................16Complaints Procedure..............................................................................................................16Llandrillo Assessment Appeals.................................................................................................16

ILM Appeals Procedure............................................................................................................17Useful contacts.........................................................................................................................17

Welcome to the ILM Leadership & Management at Coleg Llandrillo.I am delighted to welcome your ILM Level 2 Diploma in Team Leading (Combined Qualification) course, which will provide you with a professional qualification in Leadership & Management. Remember that all ILM qualifications are nationally and internationally recognised

The merger of Coleg Llandrillo and Coleg Menai, took place in April 2012. The merger of these two, already very successful colleges, into Grŵp Llandrillo-Menai has created a new institution which has the ability to drive the education and skills agenda for North Wales.

Page 2 of 25

The main college campuses are located in the following areas: Coleg Llandrillo: Rhos-on Sea, Denbigh, Rhyl, Colwyn Bay, Abergele and Llanrwst Coleg Menai: Bangor, Llangefni, Holyhead, Caernarfon, Llanaelhaearn, Penrhyndeudraeth Coleg Meirion Dwyfor: Dolgellau, Glynllifon, Pwllheli Students can access the facilities at all of the above campuses

The tutors are here to provide support and guidance to help you gain the skills and knowledge to support you in improving your practice within the workplace, and my role as ILM Coordinator for Coleg Llandrillo is to make sure that all our courses run as they should.

Finally, remember that we are here to support you in whatever way we can. It is up to you to make the most of the opportunities available to you.

Good luck

Sian Knapper

ILM Coordinator

About the HandbookThe aim of this handbook is to give you an introduction to ILM, and Coleg Llandrillo, and the information you will require for successful completion of the programme.

Llandrillo - ILM Charter Coleg Llandrillo is committed to delivering the best customer service. This charter lays out the level of service you can expect from us as an ILM team and the targets we have set to ensure that we meet your needs.

Page 3 of 25

If we don’t get something right first time we’d like to hear from you, so that we can keep improving the service we provide.

College We will endeavour to work closely with the employer to assess training needs We will offer our service as interviewers to check programme suitability We will assist in providing tools to complete training needs analysis We will Inform the employer/students of workload expectations and individuals’ commitment re

assignment completion time and deadlines We will ensure where applicable, that we provide an appropriate learning environment Assignments will be submitted electronically where possible via VLE and Moodle (appropriate

to level/available resources) We will conduct timely reviews on courses and provide student progress to the employer We will negotiate, develop and agree specific communication frameworks – e.g. attendance,

performance, outcomes with each individual employer We will respond to queries within 10 days We will endorse, support and embed ILM Customer Charter We will register students with ILM within agreed timescales.

For programmes lasting more than 3 months – register no later than 4 weeks after the start of the programme. For shorter programmes - register within a week of the start date.

We will empower our students to improve services and promote quality, and ensure that their knowledge and experience is put to good use within the workplace.

We will process invoices in line with terms and timescales agreed in the tender document/contract.

Employer/Sponsor We request that you ensure students are registered on the ILM level which is

appropriate/relevant to their work role We request that you identify individual training needs We request that you inform us of specific individual requirements (if not met, this could limit the

students ability to achieve) We ask you support us to ensure that the students are responsible for meeting deadlines and

following procedures when requesting extensions (extension - maximum of two weeks, with the exception of extraordinary circumstances)

We request that you maintain contact with the student throughout the programme. We encourage you to identify a mentor and/or support for the student We request that you establish awareness of study time so that the employee can achieve

within the stated timescales We request that where applicable, you provide an appropriate environment to complete

assignments, etc. We encourage you to provide feedback to the student, and to the ILM team here in Llandrillo.

Page 4 of 25

Employee/Student You are responsible for your own development and learning and meeting assignment

deadlines

1 - Short programmes (6 – 12 weeks duration)All work to be submitted within 4- 6 weeks of course end date.

2 – Longer Programmes (12 weeks + duration)All work to be submitted within 8- 12 weeks of course end date (or end of the academic year as appropriate)

You are responsible for requesting extensions this must be made in writing and agreed with college and employer (Extension Limit - maximum of two weeks with exception of extraordinary circumstance – see assessment guidance)

You are expected to have 100% attendance – if unable to attend, must contact employer and college in writing (see assessment guidance)

You are expected as a matter of courtesy to be punctual and arrive on time for the start of the session

Guidelines on PunctualityPunctuality is an important factor within our core Values and reflects the fact that we show respect to our staff and peers. All tutors and learners should be aware of, and adhere to, the following guidance:1. All learners are expected to be arrive in classes on time. This will be emphasised by staff during the induction period and, on an on-going basis throughout the year as necessary.2. If learners are unable to attend classes on time due to special circumstances, they must inform the tutor/Programme Area administrative staff beforehand.3. Learners arriving 10 – 15 minutes late will be marked as Late.4. If learners turn up over 15 minutes late without a legitimate reason, they may be marked as absent. 5. Learners who are persistently late, without good reason, will be subject to disciplinary action in line with the Grwp Learner Disciplinary Procedures.

You are responsible for paying your Llandrillo tuition and ILM registration fees (refer to employee/employer contract for sponsored employees)

You are encouraged to establish sound working relationship with your mentor You are requested to negotiate reasonable study time with Line Manager and /or employer You are encouraged to treat college staff, guest speakers and employer representatives with

respect (procedures available – see Student Diary – Conduct on Campus) You are requested to submit assignments electronically via Moodle (appropriate to

level/available resources)Page 5 of 25

Specific Roles and Responsibilities.

Staff in the Leadership & Management Faculty

There is a new structure in the Leadership & Management faculty and the way each course is run. You need to understand the structure so that you can resolve difficulties quickly.The Programme Area Manager is Mark Learmonth who is responsible for all courses run in the Leadership & Management faculty.The Professional Programmes Coordinator is Sue Oliver-Jones on (01248) 365981. Sue will be able to provide information regarding your programme, especially if you can’t get hold of any of the course tutors.The ILM Course Manager and Curriculum Coordinator is Sian Knapper who is responsible for the supervision of all ILM courses throughout Grwp Llandrillo-Menai, and is responsible to ILM for ensuring that the requirements for their courses are met.The ILM Programme Leader is responsible for the running of the course, and for co-ordinating the workshops and student meetings, etc. They are also your Personal Tutors who will act as your mentor and point of contact throughout your course.

The contact details for your programme are listed below.

Tutor contact detailsPlease note your tutors’ details here:

Contact Name Subject Area Room & telephone number

Sian Knapper

e-mail:

ILM Curriculum

Coordinator: H 09 Ext 1487

[email protected] (01492) 546666

Andrea Adams

e-mail:

Programme Leader: H10 Ext 1213

[email protected] (01492) 546666

Page 6 of 25

mailto:[email protected]


About the Course

Qualification Purpose and Aim

This combined knowledge and competency based qualification is ideal for new team leaders who want to develop themselves as leaders and managers. It provides learners with the opportunity to learn and implement the core skills needed in today’s dynamic business environment. The qualification also forms part of the Level 2 Apprenticeship in Team Leading.

Qualification Structures and DetailsILM Level 2 Award / Certificate in Leadership and Team Skills

Credit Value: minimum 13 and maximum 36 creditsInduction: At least 1 hourTutorial Support: Minimum 2 hoursGuided Learning Hours (GLH): The overall guided learning hours for the programme

depends on the specific units selected, combined with the additional induction and tutorial support cited above.

Rules of Combination: Learners are required to attain a minimum of 13 credits from a choice of units from Groups 1 and 2 in order to achieve this qualification.

Assessments: Criterion assessment applies to all units within this qualification (i.e. the learner must adequately evidence each assessment criterion).

ILM MembershipAll registered candidates automatically become studying members of the ILM for 6 months and can enjoy a range of member benefits accessible through the ILM website. Studying members are encouraged to upgrade to the appropriate professional grade of membership to enjoy additional benefits which will support their career and personal development

Successful completion of a Level 3 qualification provides eligibility for Associate Membership (AMInstLM) of the Institute of Leadership & Management. Full details from ILM Lichfield on 01543 251346 or email [email protected], or visit the website: www.i-l-m.com

Page 7 of 25


Scheme of Work

Weeks Segments - A.M Segments - P.M.Assign

Venue

110/11/2017

ILM Induction Award/Certificate & /Introductions Leading your work team

Abergele College

224/11/2017 Leading your work team Developing yourself as a team leader

Abergele College

48/12/2017

Developing yourself as a team leader Assignment workshop 1

Abergele College

Christmas

512/1/2018

Understanding the change in the workplace

Understanding the change in the workplace 2

Abergele College

626/01/2018

Understanding the change in the workplace Workplace communication 3

Abergele College

79/02/2018 Assignment workshop Award Final Reviews/Tutorials

Abergele College

February Half Term

823/02/2018

Improving performance of the work team Improving performance of the work team 4

Abergele College

909/03/2018 Setting team objectives Setting team objectives 5

Abergele College

10

23/03/2018 Understanding Conflict

management in the workplaceAssignment workshop

6

Abergele College

Easter

11

13/04/2018

Understanding Negotiation and Networking in the workplace

Understanding Negotiation and Networking in the workplace

Abergele College

12

27/04/2018

Giving Briefings and Making presentations Assignment workshop

Abergele College

13

11/05/2018

Presentations Presentations Abergele College

14

25/05/2018 Presentations Final Reviews/Tutorials 7

Abergele College

ILM Assignments - Award in Leadership & Team Skills

Assignment 1 - Leading your work team - 2Assignment 2 – Developing yourself as a team leader - 1Assignment 3 - Understanding the change in the organisation - 2Assignment 4 - Workplace Communications – 1

Award – 6 credits

Top up Assignments for ILM Certificate in Leadership & Team Skills

Assignment 5 - Improving performance of the work team - 1Assignment 6 – Setting team objectives – 2Assignment 7 – Understanding Conflict management in the workplace - 1Presentation 8 - Understanding Negotiation and Networking in the workplace & Giving Briefings and Making presentations – 3

Certificate - 13 credits

Page 8 of 25

ILM Induction Programme – All Levels

During your induction you should receive; An overview of ILM An outline of the qualification and the related support available (including resources which can

be downloaded from www.i-l-m.com) Information about the ILM studying membership and benefits The aims of management development according to ILM Our Customer Charter An outline of the format of the programme – content, hours, attendance, delivery methods, etc. The assessment requirements, including assessment criteria Roles and responsibilities of centre staff, learners and ILM Available Learning and study skills, including reference to use of library, internet and any open

or on-line learning to be used Information on tutorial support, advice and guidance, equal opportunities, appeals procedures,

authenticity and plagiarism

You will also be required (as applicable to your programme) To complete the College Enrolment Form To undertake a Basic Skills Assessment in Literacy & Numeracy To activate your free ILM studying membership

Programme/Module ContentTitle:

Leading your work team

Level:2

Credit value:2

Unit guided learning hours6

Learning outcomes (the learner will)Assessment criteria (the learner can)

1 Understand the difference between leadership and management

1.1

1.2

Explain the difference between leadership and management

Explain why leadership is important within own team

2 Understand a range of leadership styles, their benefits and potential impact on individuals and performance

2.1

2.2

Describe a range of different leadership styles

Identify the most commonly used leadership style(s) within an organisation

Page 9 of 25

http://www.i-l-m.com/

2.3

2.4

Explain the likely effect this leadership style(s) has on a team’s performance

Identify own leadership style and its potential impact on a team

Additional information about the unit

Unit purpose and aim(s) To develop an understanding of leading your team required by a practising or potential team or cell leader.

Details of the relationship between the unit and relevant national occupational standards or professional standards or curricula (if appropriate)

Links to MSC 2004 NOS: B5, D1

Assessment requirements or guidance specified by a sector or regulatory body (if appropriate)

Support for the unit from a sector skills council or other appropriate body (if required)

Council for Administration (CfA)

Equivalencies agreed for the unit (if required)

M2.19 Leading your work team

Location of the unit within the subject/sector classification system

15.3 Business Management

Additional Guidance about the Unit

Indicative Content:

1 Difference between leadership and management, and the need for each of them Characteristics of a leader, and how these are developed

2 Range of leadership styles – their uses, associated behaviours and potential impacts on individuals and outputs/performance

Identification, development and appropriate use of personal leadership styles Supervised practice or simulation to develop the ability to apply knowledge and skills of leadership styles

Title: Developing yourself as a team leader

Page 10 of 25

Level: 2

Credit value: 1

Learning outcomes (the learner will) Assessment criteria (the learner can)1 Understand the role and responsibilities of the team leader.

1.1 1.2

1.3

1.4

Outline the role of the team leader List the responsibilities of the team leader within the team Outline the limits of the team leaders authority and their accountability Give an example of a situation where they would need to refer to someone with senior authority

2 Be able to seek feedback on their workplace performance to identify strengths, weaknesses and areas for improvement

2.1

2.2 2.3

Gather feedback on own performance from different sourcesInterpret the feedback and list areas for improvement Prepare an action plan to address weaknesses and improve performance


Unit purpose and aim(s) To understand the role and responsibilities of a team leader and be able to improve personal performance


Indicative Content:

1• The various roles, functions and responsibilities of a team leader – depending on workplace • Limits of authority and accountability, and how these are defined

2• Personal skills and abilities for effective team leading • Using reflective learning skills to improve performance • Areas of strength and possible improvement • Ways of obtaining feedback from others • Receiving and responding positively to feedback

Title: Understanding Change in the Workplace

Level: 2Page 11 of 25

Credit value: 2

Learning outcomes (the learner will)

Assessment criteria (the learner can)

1 Understand change in the workplace

1.1

1.2

1.3

1.4

Give potential internal or external reasons or factors for change in the workplaceExplain team members’ possible attitudes and responses to change at workIdentify potential barriers to change in the workplace and state how they can be overcomeIdentify potential benefits of change in the workplace

1. Know how to support the implementation of change in the workplace

2.12.22.3

Explain how a team leader can implement change in the workplaceExplain how a team leader can support change in the teamExplain how to develop and maintain cohesion within a team during change


Unit purpose and aim(s) To develop an understanding of dealing effectively with change as required by a practising or potential team or cell leader.


Indicative Content:

1 Potential reasons for change – internal and external to the organisation People’s attitudes and responses to change at work Barriers to change and how to overcome them

2 Team leader’s role in supporting and implementing change Developing and maintaining group cohesion Group identity and culture, value systems, individual personalities Congruence of change with organisation’s culture, values and goals

Title: Methods of communicating in the workplacePage 12 of 25

Level: 2

Credit value: 2

Learning outcomes (the learner will) Assessment criteria (the learner can)1 Understand the importance of effective communication in the workplace

1.1 1.2

Explain the importance of effective communication in the workplace Outline the possible impacts of poor communication in the workplace

2 Understand how to use methods to communicate effectively in the workplace

2.1 2.2 2.3

2.4

Identify methods to communicate in the workplace List the advantages and disadvantages of identified communication methods and their best use Identify barriers to communication and explain how these could be overcome Identify the positive benefits of effective communication


Unit purpose and aim(s) To develop an understanding of methods of communicating in the workplace.


Indicative Content:

1• Stages in the communication process

2• Barriers to communication and how to overcome them • Different ways to communicate and their relative advantages and disadvantages (e.g: oral, such as telephone, meetings, briefings, one-to-one; and written, such as reports, letters, memos, emails etc.) • Feedback techniques

Title: Improving performance of the work team

Level: 2

Credit value: 2

Learning outcomes (the learner will) Assessment criteria (the learner can)1 Understand the organisation’s requirements in relation to team performance

1.1

1.2

1.3

Outline the organisations requirements of the team in line with company policyOutline the teams objectives in achieving organisational targets Explain how the individual performance of team members affects the overall performance of the team

2 Understand how to address underperformance 2.1

2.22.3

Identify indicators of underperformance in relation to own teamExplain the possible causes of underperformance List actions that could be taken to rectify underperformance

3 Understand the role of motivation in improving performance

3.13.2

Outline a recognised theory of motivation Describe actions that can be taken to motivate own team and improve performance linked to a theory of motivation


Unit purpose and aim(s) To develop an understanding of the organisational goals of the

Page 13 of 25

team and how to motivate team members to achieve these


Indicative Content:

1• Organisational employment policies, eg relating to time-keeping, absenteeism, conduct, level of performance, attitude and behaviour in relation to team member performance at work

2• Ways to identify areas of concern or under-performance• Extent of team leader’s authority to address performance problems within organisation’s policies and procedures• Interpersonal behaviour and its impact

3• Simple motivation models at work• Blending personal objectives with organisational objectives• Using rewards (behavioural) and positive feedback to optimise performance

Title: Setting team objectives in the workplace

Level: 2

Credit value: 2

Learning outcomes (the learner will) Assessment criteria (the learner can)1 Understand methods of time management

1.11.21.3

Explain the need for effective time management List time management techniques and practices Describe a time management technique that can be used to achieve a personal/team objective

2 Be able to set, prioritise and monitor SMART objectives for the team

2.12.22.3

Explain the importance of workplace team objectives Set SMART objectives to achieve team objective Outline ways of monitoring progress against objectives

3 Be able to assess achievement of workplace objectives 3.1

3.23.3

Review achievement of SMART objectives against success criteria Gather feedback on team performance Identify areas for Team development and improvement for achieving workplace objectives


Unit purpose and aim(s) To develop an understanding of and be able to set monitor and review achievement of objectives against success criteria.


Indicative Content:

1• Time management techniques• SMART objectives, and how to set them (personal and organisational)• Setting priorities to achieve personal and workplace team objectives

2• Setting and describing SMART objectives for development and application• Planning and charting goals, targets and objectives over time• Monitoring techniques to ensure plans are achieved in time (and within budget)

3• Developing flexibility, responding to changing circumstances at a daily level• Ways to measure achievement of objectives• Feedback gathering and analysis for identifying future improvement

Page 14 of 25

Title: Understanding conflict management in the workplace

Level: 3

Credit value: 1

Unit guided learning hours 4

Learning outcomes (the learner will) Assessment criteria (the learner can)

1 Understand conflict management in the workplace

1.11.2

1.3

1.4

1.5

Identify causes of conflict at workDescribe the stages in the development of conflict

Explain the effects of conflict on individual and team performance at work

Explain any recognised technique a manager could use to minimise and resolve conflict in the workplaceDescribe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict


Unit purpose and aim(s) To develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.


Links to Management & Leadership 2008 NOS: D1




Equivalencies agreed for the unit (if required) M3.14 – Managing conflict in the workplace

Location of the unit within the subject/sector classification system 15.3 – Business Management


Indicative Content:

1 Possible causes of internal conflict, e.g. personal versus business objectives/values Causes of interpersonal friction at work, including bullying and harassment The effects of conflict on performance and the individual at work

Page 15 of 25

Stages in the development of conflict The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this Ways to create harmony at work and engender a positive atmosphere

Title: Understanding negotiation and networking in the workplace

Level: 3

Credit value: 1



1 Know how to influence and negotiate with others to achieve objectives

1.1

1.2

1.3

Explain the general principles of negotiation

Explain a relevant technique for influencing others to achieve workplace objectives

Describe how to reduce resistance and minimise conflict to achieve a win-win situation in the workplace during negotiations

2 Understand the value of networking 2.12.2

2.3

Explain the value of networkingIdentify an appropriate network for a manager in the workplace Describe methods to establish and maintain effective professional relationships with the identified network


Unit purpose and aim(s) To develop knowledge and understanding of negotiation and networking in the workplace as required by a practising or potential first line manager.


Links to Management & Leadership 2008 NOS: D1, D10




Equivalencies agreed for the unit (if required) M3.31 - Influencing others at work

Location of the unit within the 15.3 – Business Management

Page 16 of 25

subject/sector classification system


Indicative Content:

1 Formal and informal negotiation Negotiation strategy, tactics and behaviour Non-verbal communication and social skills Techniques for influencing others Value systems and other barriers to acceptance Conflict and its resolution to achieve a win-win situation Levels of power and authority, and the impact on negotiation

2 Nature, purpose and value of networking Identification of relevant networks Effective networking practices and skills Network and contact creation Methods to establish and maintain effective professional relationships at various levels

Title: Giving briefings and making presentations

Level: 3

Credit value: 2



1 Be able to plan a briefing or presentation 1.1

1.2

Identify appropriate information in line with the objectives of the briefing or presentation

Prepare a plan for the content of the briefing or presentation

2 Be able to conduct a briefing or presentation

2.1

2.2

2.3

2.4

Use appropriate presentation techniques and aids to enhance understanding of the topic of briefing or presentation

Present information clearly and logically

Present information within agreed time limits

Respond to questions raised accurately and clearly

3 Be able to evaluate a briefing or presentation

3.1

3.2

Design a simple evaluation form to gather feedback on briefing or presentationUse feedback to identify areas for improvement in presentation skills

Page 17 of 25


Unit purpose and aim(s) The learner will be able to give a briefing and make a presentation in the workplace as required by a practising or potential first line manager.


Links to Management & Leadership 2008 NOS: E11




Equivalencies agreed for the unit (if required)

Location of the unit within the subject/sector classification system 15.3 – Business Management


Indicative Content:

1 Selection of relevant information content How to plan and prepare effectively for briefings (account for Purpose; Audience; Content; Form) The value of various methods of data presentation – tables, graphs, charts, diagrams Prepare visual aids to support briefing or presentation

2 Formal and informal presentation skills including platform techniques and visual aids Use of feedback to check understanding

3 How to evaluate briefings/presentations

Assessment guidance for students Where stated, select topics in your own organisation and/or area of work, (or within another organisation if

you are currently unemployed)

Page 18 of 25

You may wish to discuss your choice of topics with your line manager or tutor prior to writing up your assessment(s)

Structure your work by using the headings shown in bold when writing up your assessments

An approximate word count is shown for each section of an assessment. This should be seen as a guide only, to help you achieve a balanced piece of work

The total marks available for each section and the minimum required to pass is shown in brackets on the assessments

The overall pass mark is 50 marks, but you also have to achieve the minimum marks against each assessment criterion (AC) shown on the marking sheet.

Study the assessment criteria shown for each unit carefully and check to see that your work “measures up” before you submit

Whilst you will not be penalised for weak spelling and grammar, you should remember that this may affect the meaning of your document. It is therefore expected that appropriate attention be given to such matters

Remember that your tutor is there to support and guide you

All material will be kept confidential and secure as far as is reasonably possible

Ask your tutor if you are not sure about the submission date

Ensure that you do your own work and do not plagiarise work from others. If you are not sure what is meant by plagiarism speak to your tutor who will clarify, or may provide you with some notes produced by ILM in the Centre Manual

All submissions should be uploaded electronically through the appropriate Moodle assignment upload facility.

If you have a problem meeting the submission date, contact the Tutor BEFORE the submission date. An extension of up to 14 days may be given if you have a valid reason.

Feedback on your submission will normally be provided within three working weeks of submission. Your work may be marked by two tutors to confirm the grade awarded to you (internal verification) and in some cases an External Verifier may also look at your work and please not that they are able to change any awarded grade.

You may choose to be assessed through the medium of Welsh. Please ask your tutor or the ILM Coordinator for details.

If you submit a piece of work that does not cover the requirements of the assignment, it will be returned to you. You will only be able to resubmit an assignment once only.

Page 19 of 25

Bilingual Policy

It is college policy to encourage students to submit work in the language of their choice (Welsh or English).

Course materials and InformationAll students will be issued with a network login account and a college email address. The main location where you fill find course materials is Moodle (Coleg Llandrillo) This is a web based resource and you can access this from any internet enabled technology.

You will also have access through your free ILM student membership to resources on the ILM web site www.i-l-m.com

Learning SupportThe college is packed with resources that are available to you as a part-time student at whichever site is nearest to you. (See map on Welcome page)

Students with additional learning needs and/or disabilities will be provided with the appropriate support, please contact your personal tutor who will help you to access these services.

Library and IT WorkshopsThe library stocks a good range of books and journals (hard copy and electronic) in business and management. All campus based students will be shown how to use the library and its facilities during induction and any other follow up sessions. You also have online access to the Library Catalogue and e resource collections through the ‘Tardis’ page via Moodle.

Additional resources are also made available for students in the IT workshop, with helpful and friendly staff on hand, to give advice and support.

Refreshments

There are several areas with all college campuses that provided eating and drinking facilities, these will be identified as part of your induction to the programme.On evening programmes, these may be limited to certain areas and times only.

AbsencesIf you have a business commitment, or if you are going to be absent for any reason, it is your responsibility to inform your Personal Tutor in writing or by contacting Laura Evans (Business School Secretary) on [email protected] you do not inform your Personal Tutor/Programme leader after a sustained period of non attendance we will invite you to meet with your Tutor/Programme Leader to discuss your attendance record. Continued non-attendance may result in you having to defer or withdraw from your studies.

Page 20 of 25


http://www.i-l-m.com/

Mobile Phones and other Electronic devises.As a matter of courtesy you are expected to switch off your mobile phones and other electronic devises at the start of the session. If there is a good reason for not doing so, please notify your tutor beforehand.

Disciplinary ProcedureFormal disciplinary procedures will be invoked for dealing with alleged breaches of regulations and alleged misconduct, you must comply in the first instance with College regulations, or you will be subject to the colleges Disciplinary Procedures and where applicable those of ILM. https://gp.gllm.ac.uk/gpcontent/Policies/Grwp/20141216143201Policies.docx

PlagiarismStudent Disciplinary Procedure (Coleg Llandrillo)The college policy states that Plagiarism is an example of serious misconduct (see below) and will be dealt with according to the flow chart below.

Serious MisconductExamples of serious misconduct include:- Being on College premises or attending a College event whilst under the influence of drink or illegal drugs- Dealing drugs on College premises- Violent behaviour towards staff or another student- Use of abusive language towards a member of staff or another student- Harassment or bullying towards another student or member of staff- Plagiarism.

Page 21 of 25

https://gp.gllm.ac.uk/gpcontent/Policies/Grwp/20141216143201Policies.docx

The Harvard system for referencing sources is well-established and you can find guidance on how to use it on the internet (Moodle for Llandrillo Students).Plagiarism Definition (ILM Centre Manual) Plagiarism is a specific form of cheating which applies to all assessment. There are many definitions but they all have in common the idea of taking someone else’s intellectual effort and presenting it as one’s own.

ILM’s definition is that plagiarism is the substantial, unacknowledged incorporation into a learner’s work of materials derived from published or unpublished work by another person and presented as if it were the learner’s own work. Page 22 of 25

Published work includes books, articles and materials found on the internet. Examples of unpublished work could be a piece of work previously submitted by another learner, or work about to be submitted by another learner, or perhaps copied from a work colleague or family member.

Examples of plagiarism include: Extracts from another person’s work, published or unpublished, without using quotation marks and/or

an acknowledgement of the source Summarising the work of another or using their ideas without an acknowledgement of the source Copying or using the work of another learner (past or present) with or without that person’s knowledge

or agreement Purchasing essays or downloading them from the internet to submit them as your own work.

https://www.i-l-m.com/~/media/ILM%20Website/Sharepoint%20Documents/_Published%20Documents/Plagiarism,%20Collusion%20and%20Cheating%20Policy%20V3%20February%202016.pdf.ashx?utm_source=Institute%20of%20Leadership%20Management&utm_medium=email&utm_campaign=6941348_ILM_News_Mar_16_Centres&utm_content=Plagiarism%2C%20Collusion%20and%20Cheating%20Policy&dm_i=24KX,44RZ8,G7GNSE,F0FE8,1

Equality & Diversity

Grŵp Llandrillo-Menai will build on the good practice already in place within each of its colleges to promote a greater understanding of equality and diversity issues and the implementation of its Strategic Equality Plan.

https://gp.gllm.ac.uk/gpcontent/Policies/Grwp/20140821155902Policies.doc

Complaints Procedure

Coleg Llandrillo has a complaints procedure which should be used for all issues other than appeals against assessment decisions. The document (Complaints Procedures March 2011) detailing the complaints procedure can be found on the college web site using the hyperlink below.

https://gp.gllm.ac.uk/gpcontent/Policies/Grwp/20140905161649Policies.pdf

Llandrillo Assessment Appeals Coleg Llandrillo has an assessment appeals policy which should be used for all internal assessment decisions. The appeal against the assessment decision will be through the Assessment Appeals Procedure.

Informal Procedure – Stage 1Learners should always discuss the matter with their tutor or assessor before invoking the appeals procedure. The tutor or assessor may, at this stage, seek to have the work informally re-assessed by a member of teaching staff outside of the original assessment team.

Formal Procedures – Stage 2

If the matter cannot be resolved at the informal stage then the learner should contact the Curriculum Area Director. The Curriculum Area Director will provide the learner with an Internal Assessment Appeals Form. The learner will need to provide evidence to support their claim of unfair or improper conduct of assessment.

Page 23 of 25

The Internal Assessment Appeals Form must be submitted within 21 working days of the assessment decision, or 42 working days before award certification (whichever occurs sooner).

The appeal will be considered and a written decision communicated to the learner within 7 working days of the panel hearing.

If the learner incurs incidental expenses as a result of making an appeal the College will consider reasonable re-imbursement of these expenses.

If the learner considers that the college has not conducted an appeal fairly, or that they have been discriminated against, a written request should be lodged with the Quality Assurance Manager who will refer it to the appropriate awarding body. This must be received within 7 working days of the panel hearing (see 6 above).

https://gp.gllm.ac.uk/gpcontent/Policies/QualityandStudents/20150109122526Policies.doc

ILM Appeals ProcedureThe ILM policy provides the process for making an appeal – although a learner should exhaust the college’s own process (stated above) before referring to the ILM procedure.

Process for ILM Appeals

Stage one: Lodging the appealFor all appeals other than membership, the appeal must be emailed to the ILM Regulation and Quality Improvement Manager

Stage two: Paying the appeal fee and ILM appointment of lead reviewer

Stage 3: Conduct of review involving different ILM personnelILM will appoint a lead reviewer who was not involved in the decision in question. The lead reviewer will consult as necessary with relevant parties and may ask for additional evidence.

Stage 4: Lead reviewer’s findings reported to appeals panel and final decisionFollowing the review, the lead reviewer will report his/her findings to the ILM appeals panel. The appeals panel will make the final decision for ILM. In most cases, this decision will be binding and there is no further right of appeal. However, where a regulated qualification is involved, Centres or learners have the right to escalate their appeal directly to the appropriate regulator (see Escalation below)

Final stage: Communicating the decisionThe decision will be communicated to the appellant by the ILM Regulation & Quality Improvement Manager or equivalent. We will normally provide a response to you within 30 working days of receipt of your appeal fee. If it needs to take longer we will keep you informed.

https://www.i-l-m.com/~/media/ILM%20Website/Sharepoint%20Documents/_Published%20Documents/D9-ILM-Appeals-Policy-2014.pdf.ashx

Escalation

OfqualLearners registered on any regulated qualification have a further right of appeal to Ofqual. However the regulator requires that ILM’s appeals process is exhausted first.Refer to http://ofqual.gov.uk/complaints-and-appeals/

Page 24 of 25

Useful contacts

College ILM Course Manager and Curriculum CoordinatorSian Knapper, Coleg Llandrillo, Llandudno Road, Rhos-on Sea, Colwyn Bay, Conwy, LL28 4HZ. Tel: 01492 546666 ext. 1487.Email: [email protected]

Professional Programmes Coordinator

Sue Oliver-Jones, 01248-0365981

Email: [email protected]

Tutor Andrea Adams Coleg Llandrillo, Llandudno Road, Rhos-on Sea, Colwyn Bay, Conwy, LL28 4HZ. Tel: 01492 546666 ext. 1213. Email: [email protected]

Page 25 of 25

Head of Quality and Performance.James Nelson, Coleg Llandrillo, Llandudno Road, Rhos-on Sea, Colwyn Bay, Conwy, LL28 4HZ. Tel: 01492 546666 Email: [email protected]

Programme Area Manager Mark LearmonthColeg Llandrillo, Llandudno Road,Rhos-on Sea, Colwyn Bay, Conwy, LL28 4HZ. Tel: 01492 546666 ext.1235Email: [email protected]




