Technical specifications for ILM Level 4 Certificate …...ILM Level 4 Diploma in Principles of Leadership and Management Qualification Accreditation No: 601/4235/2 Credit Value: Minimum

Technical specifications for

ILM Level 4

Certificate and Diploma in Principles of Leadership and Management (8625)

Version: 041214

© The Institute of Leadership and Management (ILM) 2014

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Table of Contents

Qualifications Purpose and Aim 3

Progression Routes 4

Qualification Specific Occupational Competency Requirements 5

Qualification Structures and Details 6

Overview of Units 8

Alternative Assessment Methods 12

Note: This a qualification specific document and should always be read in conjunction with the Supporting

Notes for ILM VRQs document available at www.i-l-m.com or from ILM Customer Services (customer@i-l-

m.com) and the ILM Customer Handbook.

http://www.i-l-m.com/

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Qualification Purpose and Aim

Who are these qualifications for?

These flexible qualifications are designed to provide aspiring middle managers and first line managers, who

have a mixture of operational and higher level responsibilities, with the key principles of leadership and

management.

Benefits for individuals

These qualifications develop the underpinning knowledge required to effectively perform the tasks required

of middle managers. The qualification’s core themes are understanding the management role to improve

performance and planning and leading a complex team activity which are enhanced with a variety of

optional management specialisms that will benefit learners in a management role.

Benefits for employers

The Level 4 Certificate and Diploma develops management and leadership knowledge to complement the

skills and occupational competences required by first line and middle managers. The qualifications broaden

the learner’s knowledge and behaviours in a flexible and practical way. They relate to today’s leadership and

management practices - where varied and non routine management tasks are required by middle managers

(manager with operational responsibility for substantial programmes and resources, a broad span of

control). Employers will benefit from having a highly motivated and re-energised team of managers ready to

put the knowledge and skills they have learned into practice for the benefit of their organisation.

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Progression Routes

Level 4 Certificate in Principles of Leadership and Management

ILM Level 4 Diploma in Principles of Leadership and Management

ILM Level 4 Extended Diploma in Leadership and Management

ILM Level 5 Award in Leadership and Management

ILM Level 5 Certificate in Leadership and Management

Level 4 Diploma in in Principles of Leadership and Management

Successful candidates may expect to benefit from enhanced career prospects within management and

leadership.

Successful candidates at Level 4, may progress on to the new ILM Level 5 QCF NVQ Diploma in

Management and Leadership or another appropriate occupational area – provided that their circumstances

allow for competence to be demonstrated against the appropriate national occupational standards.

Alternatively, candidates may choose to progress to a vocationally related programme – in management and

leadership or another appropriate occupational area. This option may be preferable where the opportunity to

demonstrate competence at a higher level within management is not yet present, but the candidate wishes

to begin development and acquisition of relevant knowledge, skills and understanding.

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Qualification Specific Occupational Competency

Requirements

Centres must ensure they have competent and suitably qualified staff involved in teaching, learning and

assessment of ILM qualifications.

Generic occupational competency requirements are listed in the Supporting Notes for ILM VRQs document

which is downloadable from the ILM website www.i-l-m.com/centres

http://www.i-l-m.com/centres

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Qualification Structures and Details

ILM Level 4 Certificate in Principles of Leadership and Management

Qualification Accreditation No: 601/4234/0

Credit Value: Minimum 15 and maximum 36 credits

Induction: At least 2 hours

Tutorial Support: Minimum 2 hours

Guided Learning Hours (GLH): The overall guided learning hours for the programme depends on the specific units selected, combined with the additional induction and tutorial support cited above.

Duration: To be completed in 3 years

Rules of Combination: Learners must gain a minimum of 15 credits in order to achieve the qualification. 8 credits from Group 1 (400-401) and 7 credits from either Optional Group 2 (402-408, 410-427), Optional Group 3 (300-341) or Optional Group 4 (501-520, 522, 525-530). A maximum of 7 credits may come from Group 3 and 4. Refer to the overview of units table.

Assessments: Criterion assessment applies to all units within this qualification (i.e. the learner must adequately evidence each assessment criterion). For further details see the ILM recommended Mark-Sheet for each unit.

ILM Level 4 Diploma in Principles of Leadership and Management

Qualification Accreditation No: 601/4235/2

Credit Value: Minimum 37 credits

Induction: At least 2 hours

Tutorial Support: Minimum 9 hours

Guided Learning Hours (GLH): Minimum 78 hours, maximum 107 hours

Duration: To be completed in 3 years

Rules of Combination: Learners are required to complete Mandatory Units totalling 27 credits and a further 10 credits from Optional Group 1, 2 or 3.

Assessments: Criterion assessment applies to all units within this qualification (i.e. the learner must adequately evidence each assessment criterion). For further details see the ILM recommended Mark-Sheet for each unit.

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Overview of Units

Level 4 Certificate in Principles of Leadership and Management

Group 1

Ref Unit Title Level CV* GLH** 8625-400 Understanding the Management Role to Improve Management

Performance 4 4 15

8625-401 Planning and Leading a Complex Team Activity 4 4 6

Group 2

Ref Unit Title Level CV* GLH** 8625-402 Managing Equality and Diversity in Own Area 4 4 12

8625-403 Managing Risk in the Workplace 4 3 6

8625-404 Delegating Authority in the Workplace 4 3 3

8625-405 Developing People in the Workplace 4 5 21

8625-406 Developing Your Leadership Styles 4 4 10

8625-407 Understanding Financial Management 4 3 12

8625-408 Management Communication 4 4 18 8625-410 Managing the Analysis of Secondary Data 4 4 15 8625-411 Managing a Healthy and Safe Environment 4 2 9

8625-412 Managing Meetings 4 3 15 8625-413 Managing Marketing Activities 4 3 15 8625-414 Data Collection and Analysis to Justify Management Decision Making 4 2 10 8625-415 Motivating People in the Workplace 4 2 6 8625-416 Solving Problems by Making Effective Decisions in the Workplace 4 3 14 8625-417 Managing and Implementing Change in the Workplace 4 6 24

8625-418 Understanding the Organisational Culture and Context 4 6 25 8625-419 Understanding Work in Contemporary Society 4 3 8 8625-420 Budgetary Planning and Control 4 3 6 8625-421 Interpreting Financial Statements to Assess Organisational Performance

Using Financial Ratios 4 3 6

8625-422 Understanding the Importance of Marketing for an Organisation 4 4 6 8625-423 Using Quantitative Methods to Solve Management Problems 4 6 10 8625-424 Understanding the Economics of the Marketplace 4 6 10 8625-425 Developing Individual Mental Toughness 4 2 5 8625-426 Understanding the Macro Economic Environment 4 7 25 8625-427 Developing a Culture to Support Innovation and Improvement 4 3 12

Group 3

Ref Unit Title Level CV* GLH** 8625-300 Solving Problems and Making Decisions 3 2 9

8625-301 Understanding Innovation and Change in an Organisation 3 2 9

8625-302 Planning Change in the Workplace 3 2 9

8625-303 Planning and Allocating Work 3 2 9

8625-304 Writing for Business 3 1 4

8625-305 Contributing to Innovation and Creativity in the Workplace 3 2 9

8625-306 Understanding Customer Service Standards and Requirements 3 2 7

8625-307 Giving Briefings and Making Presentations 3 2 4

8625-308 Understanding Leadership 3 2 6

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8625-309 Understand How to Establish an Effective Team 3 1 5

8625-310 Understanding How to Motivate to Improve Performance 3 2 9

8625-311 Developing Yourself and Others 3 2 9

8625-312 Understanding Conflict Management in the Workplace 3 1 4

8625-313 Understanding Stress Management in the Workplace 3 1 7

8625-314 Understanding Discipline in the Workplace 3 1 5

8625-315 Understanding Recruitment and Selection of New Staff in the Workplace 3 2 7

8625-316 Understanding the Induction of New Staff in the Workplace 3 1 3

8625-317 Understanding Training and Coaching in the Workplace 3 2 7

8625-318 Understanding Quality Management in the Workplace 3 2 6

8625-319 Understanding Organising and Delegating in the Workplace 3 1 4

8625-320 Managing Workplace Projects 3 2 7

8625-321 Understanding Health and Safety in the Workplace 3 2 7

8625-322 Understand the Organisation and its Context 3 2 7

8625-323 Understanding Performance Management 3 2 7

8625-324 Understand Costs and Budgets in an Organisation 3 1 7

8625-325 Understand How to Manage the Efficient Use of Materials and Equipment 3 2 7

8625-326 Understanding the Communication Process in the Workplace 3 2 7

8625-327 Understanding Negotiation and Networking in the Workplace 3 1 6

8625-328 Understand How to Lead Effective Meetings 3 2 4

8625-329 Understanding Workplace Information Systems 3 1 6

8625-330 Understanding Marketing for Managers 3 1 4

8625-331 Understanding Support Services Operations in an Organisation 3 3 7

8625-332 Understanding Sustainability and Environmental Issues in an Organisation 3 3 10

8625-333 Understanding Procurement and Supplier Management in the Workplace 3 2 7

8625-334 Understanding and Developing Relationships in the Workplace 3 2 8

8625-335 Understand How to Manage Contracts and Contractors in the Workplace 3 2 8

8625-336 Understanding Incident Management and Disaster Recovery in the Workplace

3 2 7

8625-337 Understanding Security Measures in the Workplace 3 2 7

8625-338 Understanding How to Manage Remote Workers 3 2 7

8625-339 Understanding Good Practice in Workplace Coaching 3 3 9

8625-340 Understanding Good Practice in Workplace Mentoring 3 3 9

8625-341 Leading and Motivating a Team Effectively 3 2 7

Group 4

Ref Unit Title Level CV* GLH** 8625-501 Managing Improvement 5 3 8

8625-502 Making a Financial Case 5 3 14

8625-503 Developing Critical Thinking 5 4 18

8625-504 Leading Innovation and Change 5 5 24

8625-505 Managing Individual Development 5 4 18

8625-506 Managing Stress and Conflict in the Organisation 5 3 8

8625-507 Understanding the Organisational Environment 5 5 24

8625-508 Understanding Organisational Culture and Ethics 5 3 12

8625-509 Managing Customer Relations 5 3 10

8625-510 Managing for Efficiency and Effectiveness 5 4 18

8625-511 Managing Projects in the Organisation 5 4 18

8625-512 Managing Resources 5 4 12

8625-513 Managing Information 5 4 12

8625-514 Managing Recruitment 5 5 24

8625-515 Managing Work Analysis 5 3 12

8625-516 Analysing and Interpreting Statistics to Inform Management Decisions 5 2 10

8625-517 Understanding the Management of Facilities 5 2 9

8625-518 Making Professional Presentations 5 2 9

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8625-519 Developing and Leading Teams to Achieve Organisational Goals and Objectives

5 4 18

8625-520 Assessing Your Own Leadership Capability and Performance 5 6 15

8625-522 Becoming an Effective Leader 5 5 9

8625-525 Improving and Maintaining the Organisation’s Environmental Performance 5 5 14

8625-526 Managing Remote Workers 5 5 12

8625-527 Partnership Working 5 4 10

8625-528 Understanding Governance of Organisations 5 6 18

8625-529 Knowledge and Information Management 5 5 14

8625-530 Understanding the Skills, Principles and Practice of Effective Management Coaching and Mentoring

5 5 18

* Credit value. ** Guided Learning Hours

Level 4 Diploma in Principles of Leadership and Management

Mandatory

Ref Unit Title Level CV* GLH*

8625-400 Understanding the Management Role to Improve Management Performance

4 4 15

8625-409 Managing Personal Development 4 15 6

8625-417 Managing and Implementing Change in the Workplace 4 6 24

8625-334 Understanding and Developing Relationships in the Workplace 3 2 8

Group 1

Ref Unit Title Level CV* GLH** 8625-401 Planning and Leading a Complex Team Activity 4 4 6

8625-402 Managing Equality and Diversity in Own Area 4 4 12

8625-403 Managing Risk in the Workplace 4 3 6

8625-404 Delegating Authority in the Workplace 4 3 3

8625-405 Developing People in the Workplace 4 5 21

8625-406 Developing Your Leadership Styles 4 4 10

8625-407 Understanding Financial Management 4 3 12

8625-408 Management Communication 4 4 18 8625-410 Managing the Analysis of Secondary Data 4 4 15 8625-411 Managing a Healthy and Safe Environment 4 2 9

8625-412 Managing Meetings 4 3 15 8625-413 Managing Marketing Activities 4 3 15 8625-414 Data Collection and Analysis to Justify Management Decision

Making 4 2 10

8625-415 Motivating People in the Workplace 4 2 6 8625-416 Solving Problems by Making Effective Decisions in the Workplace 4 3 14 8625-418 Understanding the Organisational Culture and Context 4 6 25 8625-419 Understanding Work in Contemporary Society 4 3 8 8625-420 Budgetary Planning and Control 4 3 6 8625-421 Interpreting Financial Statements to Assess Organisational

Performance Using Financial Ratios 4 3 6

8625-422 Understanding the Importance of Marketing for an Organisation 4 4 6 8625-423 Using Quantitative Methods to Solve Management Problems 4 6 10 8625-424 Understanding the Economics of the Marketplace 4 6 10 8625-425 Developing Individual Mental Toughness 4 2 5

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8625-426 Understanding the Macro Economic Environment 4 7 25 8625-427 Developing a Culture to Support Innovation and Improvement 4 3 12

Group 2

Ref Unit Title Level CV* GLH** 8625-300 Solving Problems and Making Decisions 3 2 9

8625-301 Understanding Innovation and Change in an Organisation 3 2 9

8625-302 Planning Change in the Workplace 3 2 9

8625-303 Planning and Allocating Work 3 2 9

8625-304 Writing for Business 3 1 4

8625-305 Contributing to Innovation and Creativity in the Workplace 3 2 9

8625-306 Understanding Customer Service Standards and Requirements 3 2 7

8625-307 Giving Briefings and Making Presentations 3 2 4

8625-308 Understanding Leadership 3 2 6

8625-309 Understand How to Establish an Effective Team 3 1 5

8625-310 Understanding How to Motivate to Improve Performance 3 2 9

8625-311 Developing Yourself and Others 3 2 9

8625-312 Understanding Conflict Management in the Workplace 3 1 4

8625-313 Understanding Stress Management in the Workplace 3 1 7

8625-314 Understanding Discipline in the Workplace 3 1 5

8625-315 Understanding Recruitment and Selection of New Staff in the Workplace

3 2 7

8625-316 Understanding the Induction of New Staff in the Workplace 3 1 3

8625-317 Understanding Training and Coaching in the Workplace 3 2 7

8625-318 Understanding Quality Management in the Workplace 3 2 6

8625-319 Understanding Organising and Delegating in the Workplace 3 1 4

8625-320 Managing Workplace Projects 3 2 7

8625-321 Understanding Health and Safety in the Workplace 3 2 7

8625-322 Understand the Organisation and its Context 3 2 7

8625-323 Understanding Performance Management 3 2 7

8625-324 Understand Costs and Budgets in an Organisation 3 1 7

8625-325 Understand How to Manage the Efficient Use of Materials and Equipment

3 2 7

8625-326 Understanding the Communication Process in the Workplace 3 2 7

8625-327 Understanding Negotiation and Networking in the Workplace 3 1 6

8625-328 Understand How to Lead Effective Meetings 3 2 4

8625-329 Understanding Workplace Information Systems 3 1 6

8625-330 Understanding Marketing for Managers 3 1 4

8625-331 Understanding Support Services Operations in an Organisation 3 3 7

8625-332 Understanding Sustainability and Environmental Issues in an Organisation

3 3 10

8625-333 Understanding Procurement and Supplier Management in the Workplace

3 2 7

8625-335 Understand How to Manage Contracts and Contractors in the Workplace

3 2 8

8625-336 Understanding Incident Management and Disaster Recovery in the Workplace

3 2 7

8625-337 Understanding Security Measures in the Workplace 3 2 7

8625-338 Understanding How to Manage Remote Workers 3 2 7

8625-339 Understanding Good Practice in Workplace Coaching 3 3 9

8625-340 Understanding Good Practice in Workplace Mentoring 3 3 9

8625-341 Leading and Motivating a Team Effectively 3 2 7

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Group 3

Ref Unit Title Level CV* GLH**

8625-501 Managing Improvement 5 3 8

8625-502 Making a Financial Case 5 3 14

8625-503 Developing Critical Thinking 5 4 18

8625-504 Leading Innovation and Change 5 5 24

8625-505 Managing Individual Development 5 4 18

8625-506 Managing Stress and Conflict in the Organisation 5 3 8

8625-507 Understanding the Organisational Environment 5 5 24

8625-508 Understanding Organisational Culture and Ethics 5 3 12

8625-509 Managing Customer Relations 5 3 10

8625-510 Managing for Efficiency and Effectiveness 5 4 18

8625-511 Managing Projects in the Organisation 5 4 18

8625-512 Managing Resources 5 4 12

8625-513 Managing Information 5 4 12

8625-514 Managing Recruitment 5 5 24

8625-515 Managing Work Analysis 5 3 12

8625-516 Analysing and Interpreting Statistics to Inform Management Decisions

5 2 10

8625-517 Understanding the Management of Facilities 5 2 9

8625-518 Making Professional Presentations 5 2 9

8625-519 Developing and Leading Teams to Achieve Organisational Goals and Objectives

5 4 18

8625-520 Assessing Your Own Leadership Capability and Performance 5 6 15

8625-521 Managing Own Continuing Professional Development 5 15 20

8625-522 Becoming an Effective Leader 5 5 9

8625-525 Improving and Maintaining the Organisation’s Environmental Performance

5 5 14

8625-526 Managing Remote Workers 5 5 12

8625-527 Partnership Working 5 4 10

8625-528 Understanding Governance of Organisations 5 6 18

8625-529 Knowledge and Information Management 5 5 14

8625-530 Understanding the Skills, Principles and Practice of Effective Management Coaching and Mentoring

5 5 18

* Credit value. ** Guided Learning Hours

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Flexible Assessment – Alternative Ways of Assessing

ILM provides ready-made assessment instruments/vehicles (e.g. assignment tasks) for every unit. These

are not mandatory. Using ILM’s flexible assessment approach, centres can develop their own

assessment instruments. Please note this does not include changing the criteria, just the method by which

they are assessed.

There is a range of alternative methods (please refer to the ‘ILM Guide to assessing’, currently sections 6

and 7). It might be as minor as adjusting the ILM assignment task to contextualise it to a specific

employer/situation. More significantly, a centre might use assessed presentations or professional

discussions in order to reduce the writing requirement. However, before using a centre-developed

assessment instrument, you first need approval from your ILM Quality & Compliance Manager.

Centres are also encouraged to combine the assessment of two or more units into an integrated

assignment. This reduces the number of assessments and, with astute choice of units, integration can also

reduce the amount of assessment. Any integrated assignment can also be assessed using an alternative

method as above.

This of course has implications for the marks. When different sized units are integrated, especially from

different levels, calculating marks for each assessment criterion is less than straightforward. Some Centres

avoid this by using the separate ILM mark sheets. However this misses some of the benefits. Another

option is to not use numerical marks at all and combine the mark sheets and simply mark each criterion as

pass/refer.

Title: Solving problems and making decisions

Level: 3

Credit value: 2

Unit guided learning hours 9

Learning outcomes (the learner will) Assessment criteria (the learner can)

1 Know how to describe a problem, its nature, scope and impact

1.1

Describe a problem, its nature scope and impact

2 Know how to gather and interpret information to solve a problem

2.1

2.2

Gather and interpret information to identify possible solutions to a problem Prepare a summary of the options providing facts and evidence

3 Know how to evaluate options to make a decision

3.1

Apply a simple decision making technique to evaluate options to arrive at the best solution

4 Know how to plan, monitor and review the implementation and communication of decisions

4.1

4.2

Plan the implementation and communication of the decision Describe which monitoring and review techniques could be used to evaluate outcomes

Additional information about the unit

Unit purpose and aim(s) The learner will be able to solve problems and

make decisions as required by a practising or

potential first line manager.

Unit review date 31/03/2017

Details of the relationship between the unit

and relevant national occupational

standards or professional standards or

curricula (if appropriate)

Links to Management & Leadership 2008

NOS: D8, D10

Assessment requirements or guidance

specified by a sector or regulatory body (if

appropriate)

Support for the unit from a sector skills Council for Administration (CfA)

council or other appropriate body (if

required)

Equivalencies agreed for the unit (if

required)

M3.01 – Solving problems and making decisions

Location of the unit within the

subject/sector classification system 15.3 – Business Management

Name of the organisation submitting the

unit Institute of Leadership & Management

Availability for use

Additional Guidance about the Unit

Indicative Content:

1

Ways to recognise, define, investigate and analyse problems

Objective setting in relation to problem

Brainstorming, problem solving and creative thinking techniques

2

Difference between data and information

How to calculate and use simple averages and basic summary statistics

How to prepare and use grouped data and tables

Interpretation of charts and diagrams

Methods of indexing, referencing and structuring qualitative information

3

How to evaluate options

The importance of adequate and relevant information for effective decision-making

Identification of what information is relevant to specific decisions

Decision making techniques

4

The use of simple planning techniques- action plans, Gantt charts

Effective presentation of a case – i.e. providing facts and evidence, not just opinion

Monitoring and review techniques to evaluate outcomes of problem solving activities

Assignment Task for Unit: Solving problems and making decisions

Centre Number: Centre Name:

Learner Registration No: Learner Name:

TASK Identify a workplace problem facing you or your team (or a team within another organisation if you are currently unemployed) and examine ways to resolve it. For the purposes of this assignment, ‘problem’ may be interpreted as ‘a deviation from the norm’ OR ‘an improvement opportunity’ OR ‘a potential or anticipated problem’. NOTE: You should plan to spend approximately 10 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1200 words; the suggested range is between 1000 and 2000 words. Check your assignment carefully prior to submission using the assessment criteria.

Please use the sub-headings shown below when structuring your Assignment Assessment Criteria

Background

Briefly describe your organisation, what it does, and your role within it.

This aspect is not assessed, but is designed to help the assessor understand the context of the information you provide throughout the remainder of this assignment

Present situation (Analysis of the problem)

Describe:

What the problem is and what may have caused it.

Its scope (e.g. how widespread, how often, how much etc).

Who, how and what it affects in the workplace/team.

What you are trying to achieve by solving the problem.

What the result would be if no action is taken.

Describe a problem, its nature scope and impact (12 marks)

Investigation and identification of possible solutions to the problem

Briefly describe possible solutions to the problem. To do this you must gather and interpret information to identify possible solutions.

The evidence you gather should be fact supported by evidence and not just your opinion.

Gather and interpret information to identify possible solutions to a problem (24 marks)

Prepare a summary of the options providing facts and evidence (16 marks)

Evaluation of possible solutions

Evaluate the possible solutions using a simple decision making technique to arrive at the best solution. Your

Apply a simple decision making technique to evaluate options to arrive at the best solution (24 marks)

evaluation should include human, material and financial resources.

State your chosen solution clearly and concisely.

Recommend implementation plan to solve the problem

Provide an action plan for the implementation and communication of the solution. Your action plan should include actions, timescales and required resources including people.

Briefly describe the monitoring and review techniques you could use to evaluate the effectiveness of your chosen solution.

Plan the implementation and communication of the decision (16 marks)

Describe which monitoring and review techniques could be used to evaluate outcomes (8 marks)

By submitting I confirm that this assignment is my own work

MARK SHEET – Solving problems and making decisions

Centre Number : Centre Name

:

Learner Registration No :

Learner Name:

INSTRUCTIONS FOR ASSESSMENT AND USE OF MARK SHEET

Assessment must be conducted with reference to the assessment criteria (AC). In order to pass the unit, every AC must be met.

Assessors will normally award marks for every AC and then total them into a percentage. However, for greater simplicity, there is the option to not use marks at all and merely indicate with a ‘Pass’ or ‘Referral’ in the box (below right). In order to pass the unit every AC must receive a ‘Pass’.

Where marks are awarded according to the degree to which the learner’s evidence in the submission meets each AC, every AC must be met, i.e. receive at least half marks (e.g. min 10/20). Any AC awarded less than the minimum produces an automatic referral for the submission (regardless of the overall mark achieved).

Sufficiency descriptors are provided as guidance. If 20 marks are available for an AC and the evidence in the submission approximates to the ‘pass’ descriptor, that indicates it should attract 10 marks out of 20, if a ‘good pass’ then ca. 15 out of 20. The descriptors are not comprehensive, and cannot be, as there are many ways in which a submission can exceed or fall short of the requirements.

1. Learner named above confirms authenticity of

submission. 2. ILM uses learners’ submissions – on an

anonymous basis – for assessment standardisation. By submitting, I agree that ILM may use this script on condition that all information which may identify me is removed.

However, if you are unwilling to allow ILM use your

script, please refuse by ticking the box: □

Learning Outcome / Section 1: Know how to describe a problem, its nature, scope and impact

Assessment Criteria (AC) Sufficiency Descriptors

[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]

Assessor feedback on AC

AC 1.1 Describe a problem, its nature scope and impact

Referral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12]

The problem or improvement opportunity is ill-defined and so is vague or unclear

There is limited or no consideration of the problem’s scope or impact

The problem or improvement opportunity is described, including both scope (how widespread, how often, etc.) and impact (who, how and/or what it affects) although the description may be limited

The problem or improvement opportunity is well defined and described in detail and both scope and impact are thoroughly described and, if appropriate, quantified

/ 12 (min. of 6)

Pass or Referral

Section comments (optional): Verification comments (optional):

Learning Outcome / Section 2: Know how to gather and interpret information to solve a problem




AC 2.1 Gather and interpret information to identify possible solutions to a problem


Little or no evidence of oral or written information having been gathered

Reference is made to gathering information but that information is not given in the submission

Information has been gathered and is provided but is not relevant to identifying possible solutions; or merely further describes the problem instead of helping to identify possible solutions; or there is no interpretation to identify possible solutions

Evidence is provided in the submission that oral and/or written information has been gathered to identify possible solutions, and, although the interpretation may be limited, the information is effectively interpreted to identify at least two possible solutions (not including ‘doing nothing”)

Evidence is provided that substantial oral and/or written information has been collected from a variety of sources in order to effectively identify possible solutions

The gathered information is presented in detail and thoroughly interpreted to clearly identify several possible solutions

/ 24 (min. of 12)

Pass or Referral

AC 2.2 Prepare a summary of the options providing facts and evidence

Referral [ca. 4/16] Pass [8/16] Good Pass [ca. 12/16] Assessor feedback on AC

No options are given Options are merely listed as

opposed to summarised Option summaries are

minimal and/or too subjective and not based on facts and/or evidence

At least two options (not including the option of ‘doing nothing’) are summarised, and not merely listed, with the options based on facts and evidence

A range of varied options are thoroughly summarised or described

The options are clearly based on facts and evidence explicitly arising out of the interpretation of the problem

/ 16 (min. of 8)

Pass or Referral


Learning Outcome / Section 3: Know how to evaluate options to make a decision




AC 3.1 Apply a simple decision making technique to evaluate options to arrive at the best solution


The best solution is isolated but is not one of the options or a combination of them

A solution is given but is merely stated with no evidence of evaluation by using a decision-making technique; and/or no consideration of resource implications in either the option summaries or the decision-making technique

A simple decision-making technique has been used to evaluate options individually or together; and

the decision-making criteria are identified although they may be limited; and

the simple decision-making technique is correctly used to isolate the best solution with some reference to facts to support the decision; and

although it may be limited, resource implications are briefly considered in either the option summaries or the decision-making technique

A decision-making technique has been used to thoroughly evaluate options, individually or together, with the decision-making criteria described

Options are weighted and ranked to arrive at the best solution with facts to fully support the decision-making, the weightings and rankings

Resource implications are detailed in both the option summaries and the decision-making technique

/ 24 (min. of 12)

Pass or Referral


Learning Outcome / Section 4: Know how to plan, monitor and review the implementation and communication of decisions




AC 4.1 Plan the implementation and communication of the decision


Little or no planning is provided

The implementation and communication of the decision are merely described as opposed to actually planned

A plan is given but contains no timescales and/or no resources required to implement

Implementation is planned or communication is planned but not both

An action plan is provided that plans both the implementation and communication of the decision, although one or other may be limited; and

the plan includes time scales and responsibilities and some consideration of the resources required (including people and finance) although this may be limited

A detailed and SMART action plan(s) is provided that fully plans both the implementation and communication of the decision, thoroughly describes responsibilities and details resource requirements (including people and finance)

/ 16 (min. of 8)

Pass or Referral

AC 4.2 Describe which monitoring and review techniques could be used to evaluate outcomes


Less than two monitoring and review techniques are provided

At least two monitoring and review techniques are given but are merely identified, as opposed to described, and/or are inappropriate or minimal

A description, as opposed to a mere identification, is given of at least two monitoring and review techniques that could be used to evaluate outcome, although the description may be limited

Several appropriate monitoring and review techniques are thoroughly described

Clear measures of the effectiveness of the outcome are provided, such as milestones

/ 8 (min. of 4)

Pass or Referral


/ 100 TOTAL MARKS

Assessor’s Decision Quality Assurance Use

Outcome (delete as applicable): PASS / REFERRAL

Signature of Assessor: Date:


Signature of QA: Date of QA check:

STRUCTURED ANSWER QUESTIONS

Solving problems and making decisions

Learner name:

Learner registration number:

Note: In order to achieve each Learning Outcome, learners must satisfy all of the related assessment criteria by obtaining a minimum score of 50% for each criterion.

The ‘lines/box’ below a question is for guidance purposes only. Marks are not deducted for writing more. It is perfectly acceptable for all answers to be continued on additional forms provided they are attached to the assignment when making a submission. The availability of the form electronically allows learners to expand the ‘lines/box’ as required.

KNOW HOW TO DESCRIBE A PROBLEM, ITS NATURE, SCOPE AND IMPACT 1.1 Describe a problem, its nature scope and impact (12 marks)

KNOW HOW TO GATHER AND INTERPRET INFORMATION TO SOLVE A PROBLEM 2.1 Gather and interpret information to identify possible solutions to a problem (Present the

information gathered and your analysis. It is recommended that you attach this as a separate document) (24 marks)


2.2 Prepare a summary of the options providing facts and evidence (Present the summary. It

is recommended that you attach this as a separate document) (16 marks) KNOW HOW TO EVALUATE OPTIONS TO MAKE A DECISION 3.1 Apply a simple decision making technique to evaluate options to arrive at the best

solution (Your use of a decision making model must be set out. It is recommended that you attach this as a separate document) (24 marks)

KNOW HOW TO PLAN, MONITOR AND REVIEW THE IMPLEMENTATION AND COMMUNICATION OD DECISIONS 4.1 Plan the implementation and communication of the decision (Illustrate your answer by

presenting a plan setting out objectives, actions required, timescales and responsibilities for the implementation of this change. It is recommended that you attach this as a separate document) (16 marks)


4.2 Describe which monitoring and review techniques could be used to evaluate outcomes

(8 marks)

Title: Understanding innovation and change in an

organisation

Level: 3

Credit value: 2



1 Understand innovation and change in an organisation

1.1

1.2

1.3

Explain the benefits of innovation and change for the organisation Identify the barriers to change and innovation in the organisation Explain practical ways of overcoming these barriers

2 Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation

2.1

2.2

Describe which planning, monitoring and review techniques could be used to manage innovation and change Explain why communication is important in successful implementation of innovation and change

3 Understand the effects of innovation and change on people and teams in an organisation

3.1

Explain possible human effects of innovation and change upon people and teams in an organisation


Unit purpose and aim(s) To develop knowledge and understanding of

innovation and change as required by a

practising or potential first line manager.







NOS: C2, C5, C6



appropriate)

Support for the unit from a sector skills


Council for Administration (CfA)

required)


required)

M3.02 – Understanding change in the workplace







Indicative Content:

1

The benefits of change and the consequences of not changing

The role of change in the survival and prosperity of organisations

Concepts of creativity and innovation and their significance for organisational success and change management

Barriers to change and innovation – how to identify them and other difficulties in implementing change

Means of overcoming barriers and difficulties including unfreezing and freezing techniques

2

Methods to monitor and control progress of innovation and change against plan, including use of Gantt charts, network planning

The role of communication in successful implementation of innovation and change

3

Change fatigue and its adverse effects

Ways to organise and co-ordinate resources and activities to achieve planned innovation and change

Direct and indirect aspects of innovation and change – human and financial effects upon other people, departments and organisations

Assignment Task for Unit: Understanding innovation and change in an organisation



TASK The purpose of this unit is to develop knowledge and understanding of innovation and change as required by a practising or potential first line manager. In order to demonstrate your knowledge of this you need to respond to all of the questions listed below. NOTE: You may want to relate your answers to an organisation that you work in. If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity.

You should plan to spend approximately 11 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1000 words: the suggested range is between 800 and 1500 words. Check your assignment carefully prior to submission using the assessment criteria.


Benefits of change and innovation Explain what you see as the benefits of innovation and change in an organisation. Barriers to change and innovation Identify the barriers to change and innovation in the workplace. Overcoming barriers to change and innovation Explain what practical ways there are to overcoming the barriers you have identified in your answer to the previous question.

Explain the benefits of innovation and change for the organisation (20 marks)

Identify the barriers to change and innovation in the organisation (20 marks)

Explain practical ways of overcoming these barriers (12 marks)

Planning, monitoring review techniques Describe which :

Planning

Monitoring

Review Techniques could be used to manage change and innovation in an organisation. The importance of communication in change and innovation Explain why communication is important to ensure change and innovation is successful in an organisation.

Describe which planning, monitoring and review techniques could be used to manage innovation and change (24 marks)

Explain why communication is important in successful implementation of innovation and change (12 marks)

The human effects of change and innovation Explain what the possible effects of change and innovation are on people and teams in an organisation.

Explain possible human effects of innovation and change upon people and teams in an organisation (12 marks)


MARK SHEET – Understanding innovation and change in an organisation

Centre Number : Centre Name :

Learner Registration No : Learner Name:











Learning Outcome / Section 1: Understand innovation and change in an organisation




AC 1.1 Explained the benefits of innovation and change for the organisation


The benefits of innovation and change for the organisation are not explained or are merely listed or described, or only one benefit is explained

Two or more appropriate benefits of innovation and change for the organisation are explained although the explanations may lack detail

Two or more appropriate benefits of innovation and change for the organisation are fully explained

/ 20 (min. of 10)

Pass or Referral

AC 1.2 Identified the barriers to change and innovation in the organisation

Referral [ca. 5/20] Pass [10/20] Good Pass [ca. 15/20] Assessor feedback on AC The barriers to change and

innovation in the organisation are not identified or are merely listed, or only one barrier is identified

Two or more appropriate barriers to change and innovation in the organisation are briefly identified

Two or more appropriate barriers to change and innovation in the organisation are identified and stated in detail

/ 20 (min. of 10)

Pass or Referral

AC 1.3 Explained practical ways of overcoming these barriers

Referral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12] Assessor feedback on AC Practical ways of

overcoming the identified barriers are not explained or are merely listed or described, or only one practical way is explained, or the ways of overcoming the identified barriers are impractical.

Practical ways of overcoming the two or more identified barriers are explained although the various suggested ways are similar in nature

Practical ways of overcoming the two or more identified barriers are explained and the various suggested ways are different in nature

/ 12 (min. of 6)

Pass or Referral


Learning Outcome / Section 2: Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation




AC 2.1 Described which planning, monitoring and review techniques could be used to manage innovation and change


Less than two planning, monitoring and review techniques which could be used to manage innovation and change are given or, if given, are merely listed or identified as opposed to described

At least two planning, monitoring and review techniques which could be used to manage innovation and change are described although their principle features may be incomplete

Several planning, monitoring and review techniques which could be used to manage innovation and change are fully described in detail, distinguishing between monitoring and review and/or between innovation and change

/ 24 (min. of 12)

Pass or Referral

AC 2.2 Explained why communication is important in successful implementation of innovation and change


Why communication is important in successful implementation of innovation and change is discussed in general but is not explained

Why communication is important in successful implementation of innovation and change is briefly explained

The importance of communication in the successful implementation of change is thoroughly explained in detail

/ 12 (min. of 6)

Pass or Referral


Learning Outcome / Section 3: Understand the effects of innovation and change on people and teams in an organisation




AC 3.1 Explained possible human effects of innovation and change upon people and teams in an organisation


No explanation given of possible human effects of innovation and change upon people and teams in an organisation or, if given, the explanation is incorrect, minimal or inappropriate

Possible non-specific effects of innovation and change are explained but not human effects and/or not upon people and teams in an organisation

Only possible human effects upon people or only effects upon teams are explained, not both

Possible human effects of innovation and change upon people and teams in an organisation are merely listed or described, as opposed to explained

Two or more possible human effects of innovation and change upon people, and two or more possible human effects of innovation and change upon teams in an organisation are explained although the explanations may lack detail

Several possible human effects of innovation and change upon people and several possible human effects of innovation and change upon teams in an organisation are fully explained in detail

/ 12 (min. of 6)

Pass or Referral


/ 100 TOTAL MARKS







Understanding innovation and change in an organisation

Learner name:




UNDERSTAND INNOVATION AND CHANGE IN AN ORGANISATION 1.1 Explain the benefits of innovation and change for the organisation (20 marks)

1.2 Identify the barriers to change and innovation in an organisation (20 marks)

1.3 Explain practical ways of overcoming these barriers (12 marks)


UNDERSTAND HOW TO PLAN, MONITOR AND REVIEW THE IMPLEMENTATION AND COMMUNICATION OF INNONVATION AND CHANGE IN AN ORGANISATION 2.1 Describe which planning, monitoring and review techniques could be used to manage innovation and change (24 marks)

2.2 Explain why communication is important in successful implementation of innovation and change (12 marks)


UNDERSTAND THE EFFECTS OF INNOVATION AND CHANGE ON PEOPLE AND TEAMS IN AN ORGANISATION 3.1 Explain possible human effects of innovation and change upon people and teams in an organisation (12 marks)

Title: Planning change in the workplace

Level: 3

Credit value: 2



1 Understand the forces for change in an

organisation

1.1

Identify the forces that may require own organisation to change by conducting a simple PESTLE or SWOT analysis

2 Know how to identify and plan change

in an organisation

2.1

2.2

2.3

2.4

Give an example of change required in the workplace reflecting the SWOT or PESTLE analysis Identify relevant human and financial factors in the consideration of planning change within the context of the example given Explain how to communicate with and involve people to facilitate effective change Use a technique for planning change within the given context


Unit purpose and aim(s) To be able to plan change in an organisation

as required by a practising or potential first

line manager.







NOS: C5, C6



appropriate)



required)


Equivalencies agreed for the unit (if M3.03 – Planning change in the workplace

required)







Indicative Content:

1

PESTLE analysis

Organisational SWOT analysis

2

The principles of change management

Methods of planning for change

Use of Gantt charts, network planning as tools for planning change

Identification of human and financial factors in the consideration of change

The importance of communication and involving people to facilitate effective change

Assignment Task for Unit: Planning change in the workplace



TASK Examine factors that may require your organisation to change, and identify a change required in the workplace that will benefit the organisation. If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity.

You should discuss the choice of topic and an outline of your submission with your line manager and/or your tutor. The choice of topic must allow you to demonstrate achievement of assessment criteria from the unit studied. It should not be a very large or complex topic, but it must offer scope for planning change – perhaps it is a change in working methods, customer service or working relationships.

NOTE: You should plan to spend approximately 10 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1000 words: the suggested range is between 800 and 1500 words. Check your assignment carefully prior to submission using the assessment criteria.


Identify the forces for change in an organisation

Identify factors that may require the organisation to change.

Identify the forces that may require own organisation to change by conducting a simple PESTLE or SWOT analysis (20 marks)

Planning the change

Based on these factors identify a change required in the workplace and explain the potential benefits of this change to the organisation.

Give an example of change required in the workplace reflecting the SWOT or PESTLE analysis (28 marks)

Implications of the change

Explain the possible financial effects of the change on the organisation.

Explain the possible effects on people in the organisation.

Identify relevant human and financial factors in the consideration of planning change within the context of the example given (20 marks)

Communicating and implementing the change

Describe who needs to know about the change, describe how you will communicate with them and explain why it is important to communicate the change to them.

Prepare an action plan for implementing the change.

Explain how to communicate with and involve people to facilitate effective change (16 marks)

Use a technique for planning change within the given context (16 marks)


MARK SHEET – Planning change in the workplace













Learning Outcome / Section 1: Understand the forces for change in an organisation




AC 1.1 Identify the forces that may require own organisation to change by conducting a simple PESTLE or SWOT analysis


A SWOT or PESTLE analysis is not found or, if given, is incomplete or incorrect

A SWOT or PESTLE is given but does not recognisably identify forces that may require change in the organisation and/or analyses the change itself rather than forces that may require change

A simple SWOT or PESTLE analysis is conducted (and is provided in the submission) that is complete and accurate and appropriately identifies forces that may require own organisation to change, although this identification may be more implicit than explicit

A detailed and insightful SWOT and/or PESTLE analysis is given that is complete, accurate and is weighted

Forces are explicitly identified that may require own organisation to change

A wide range of different forces, both internal and external, is identified / 20

(min. of 10) Pass or Referral


Learning Outcome / Section 2: Know how to identify and plan change in an organisation




AC 2.1 Give an example of change required in the workplace reflecting the SWOT or PESTLE analysis


No example is found of a change required in the workplace

An example is given but it is minimal or inappropriate and/or does not reflect the SWOT or PESTLE analysis

The provided example of change required in the workplace is appropriate and clearly reflects the SWOT or PESTLE analysis

A detailed example of required change in the workplace is given and is appropriate, realistic and is put into context

How the example was derived from an analysis of the SWOT and/or PESTLE model is described

/ 28 (min. of 14)

Pass or Referral

AC 2.2 Identify relevant human and financial factors in the consideration of planning change within the context of the example given


Human and financial factors in the consideration of planning change are not recognisably identified or, if identified, are incomplete or unclear

Human or financial factors are identified but not both

In the consideration of planning change within the context of the example given for the last AC, at least two human and at least two financial factors are briefly identified

Both human and financial factors in the consideration of planning change are identified in detail

Several human and several financial factors are described and quantified in detail

/ 20 (min. of 10)

Pass or Referral

AC 2.3 Explain how to communicate with and involve people to facilitate effective change


Nothing is given on how to communicate with and involve people in order to facilitate effective change

A way is explained but is minimal, inappropriate or is merely stated, as opposed to explained

A explanation is given of how to communicate with and involve people in order to facilitate effective change, although the description may be limited

Methods of both communicating with and involving people are explained in detail and the ways in which they facilitate effective change are made explicit and clear

/ 16 (min. of 8)

Pass or Referral

AC 2.4 Use a technique for planning change within the given context


No evidence of a technique for planning change having been used and no recognisable plan is provided

Evidence is given of the use of a planning technique but the produced plan is minimal, incorrect or inappropriate and/or the planned change has nothing to do with that identified for AC 2.1

A plan is given, using a recognised technique for planning change (e.g. Gantt chart or network planning) within the context identified for AC 2.1, although the technique may be simple and/or the produced plan may be limited

Detailed evidence is given of the application of a technique for planning change and a step-by-step explanation of how it was used for planning change within the given context

/ 16 (min. of 8)

Pass or Referral


/ 100 TOTAL MARKS







Planning change in the workplace

Learner name:




UNDERSTAND THE FORCES FOR CHANGE IN AN ORGANISATION 1.1 Identify the forces that may require own organisation to change by conducting a simple PESTLE or SWOT analysis (Present your analysis below. It is recommended that you attach this as a separate document) (20 marks)

KNOW HOW TO IDENTIFY AND PLAN CHANGE IN AN ORGANISATION 2.1 Give an example of change required in the workplace reflecting the SWOT or PESTLE analysis (28 marks)


2.2 Identify relevant human and financial factors in the consideration of planning change within the context of the example given (20 marks) 2.3 Explain how to communicate with and involve people to facilitate effective change (16 marks) 2.4 Use a technique for planning change within the given context (16 marks)

Title: Planning and allocating work

Level: 3

Credit value: 2



1 Know how to plan work in the

workplace

1.1

1.2

1.3

1.4

Identify organisational targets relevant to the team Set SMART objectives for the team to achieve the targets Use a technique to plan to achieve the objectives Explain how to monitor and control a planned activity

2 Know how to allocate work to team

members

2.1

2.2

2.3

Identify resources required to complete a planned activity Explain how to allocate work to team members Explain how to assess and support team performance in achieving objectives

3 Understand how to improve the

performance of a team in delivering to plan

3.1

3.2

3.3

Identify a possible cause of variance from a planned activity Identify actions to overcome causes of variance Explain how to involve team members in identifying ways to improve performance to meet objectives


Unit purpose and aim(s) The learner will be able to develop knowledge

and understanding of how to plan and allocate

work as required by a practising or potential

first line manager.







NOS: D5, D6, D8



appropriate)



required)



required)







Indicative Content:

1

The role and purpose of objectives and targets

Links between organisational and team objectives

Setting SMART work targets

Performance measurement

Planning techniques appropriate to small scale planning e.g. action planning, task/work/production schedules, timetables, rotas etc

Monitoring and control techniques and records

2

Effective methods of communication to give instructions

Types of quality standards and their purpose

Methods to monitor actual performance against production targets and time-scales, and identify variances

Ways to ensure team members understand monitoring systems

3

Recording outputs and variances

Techniques for identifying causes of underperformance

Corrective and remedial actions for underperformance

Assignment Task for Unit: Planning and allocating work



TASK The purpose of this unit is to develop knowledge and understanding of how work is planned and allocated in the workplace. This task requires you to show how you plan and allocate work for a team through a clear understanding of what output is required, the resources available, timescales involved and how performance will be measured. You also need to show how you inform your team of requirements through the use of SMART targets, planning and effective communication. The task also requires you to reflect on those factors that could cause a variance from plan and explain how, with the involvement of the team, you would overcome these. NOTE: You should base this task on your current job role or a job role that you hope to have. You should start your task with a short summary to set the context for the assessment including your role, the structure of the team and the nature of the work activity involved. You may want to relate your answers to an organisation that you work in. If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity.

You should plan to spend approximately 9 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1500 words: the suggested range is between 1000 and 2000 words. Check your assignment carefully prior to submission using the assessment criteria.


Know how to plan work in the workplace To show how you can plan to achieve objectives you should follow these steps, providing specific examples and brief supporting explanations:

Identify organisational targets relevant to the team. These may already be set for you. You should be clear about these and they should be sufficiently detailed and complete for you to know what you are expected to achieve.

Set your own SMART objectives for the team to achieve these targets.

Use a suitable technique such as an action plan to plan to achieve at least one of these objectives.

Explain how you can monitor and control the activity you have planned.

Identify organisational targets relevant to the team (4 marks)

Set SMART objectives for the team to achieve the targets (8 marks)

Use a technique to plan to achieve the objectives (12 marks)

Explain how to monitor and control a planned activity (12 marks)

Know how to allocate work to team members To show how you can allocate the tasks required to achieve the team’s objectives you should follow these steps, provide specific examples with brief supporting explanations:

Look at your planned activity and the tasks and timescales involved in order to identify the resources required. Make reasonable estimates here if precise details are not available.

Decide on the most effective way to allocate work to the team to ensure that they have sufficient detailed and accurate information and instructions to carry out the task(s) required. This should include ensuring that they have opportunities for suggestions and clarification. Describe how you will do this.

You will then need to describe how you will check that work is being completed.

You also need to identify what kind of support your team members may require to enable them to achieve their objectives and ensure that this is provided. This could be guidance on completing the task, technical support.

Identify resources required to complete a planned activity (8 marks)

Explain how to allocate work to team members (12 marks)

Explain how to assess and support team performance in achieving objectives (16 marks)

Understand how to improve the performance of a team in delivering to plan Having completed the above use an actual example of a situation that has occurred or that you believe could occur and produce a reflective statement to show how a variance to plan should be handled. Your statement should cover these assessment criteria:

Identify a possible cause of variance from your planned activity.

Identify actions to overcome the cause of this variance.

Explain how to involve team members in identifying ways to improve performance to meet objectives.

Identify a possible cause of variance from a planned activity (8 marks)

Identify actions to overcome causes of variance (8 marks)

Explain how to involve team members in identifying ways to improve performance to meet objectives (12 marks)


MARK SHEET – Planning and allocating work













Learning Outcome / Section 1: Know how to plan work in the workplace




AC 1.1 Identify organisational targets relevant to the team


Less than two recognisable organisational targets found

Targets are given but they are non-specific and not recognisable as organisational targets and/or as having any identifiable relevance to the team

At least two organisational targets are given that are relevant to the team although the targets may not be clear or specific and/or their relevance to the team may be more implicit than explicit

A range of SMART organisational targets are given and prioritised along with their relevance to the team being explicitly made clear in some detail

/ 4 (min. of 2)

Pass or Referral

AC 1.2 Set SMART objectives for the team to achieve the targets

Referral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8] Assessor feedback on AC Less than two objectives for

the team are found

At least two objectives are given but they are not acceptably SMART and/or they are not objectives for the team and/or they do not recognisably address the targets identified for the previous AC

At least two SMART objectives are given for the team to achieve the targets identified for the previous AC although one element of SMART may be missing (e.g. there may be no measurability) and/or their link to the organisation targets may be more implicit than explicit

Several fully SMART objectives are given for the team to achieve the targets at AC 1.1 with an outline of how they could contribute to the organisation targets

/ 8 (min. of 4)

Pass or Referral

AC 1.3 Use a technique to plan to achieve the objectives


No acceptable plan is found

A plan is given but does not recognisably address the objectives

A plan to achieve the objectives set for AC 1.2 is given although the plan may be limited and missing some elements of what, who, when, with what, etc.

A thorough and detailed plan is given with a detailed step-by-step explanation of how it is intended to achieve the objectives

/ 12 (min. of 6)

Pass or Referral

AC 1.4 Explain how to monitor and control a planned activity


The monitoring and control of a planned activity is merely stated as opposed to explained

A way to monitor a planned activity is explained but there is no explanation of control, or vice versa, and/or the explanation is minimal or incorrect

How to monitor and control a planned activity is explained although either monitoring or controlling may be limited

A thorough and detailed step-by-step explanation is given of a technique for monitoring and controlling along with an outline of how monitoring leads to control of a planned activity

/ 12 (min. of 6)

Pass or Referral


Learning Outcome / Section 2: Know how to allocate work to team members




AC 2.1 Identify resources required to complete a planned activity


Non-specific resources are identified but are minimal or inappropriate and/or have no recognisable relevance to completing a planned activity

Resources required to appropriately complete a planned activity are correctly identified although why they are required may be more implicit than explicit

A range of required resources is identified along with an explanation of why they are required and how they will be used to complete the planned activity / 8


AC 2.2 Explain how to allocate work to team members


No recognisable explanation is found of how to allocate work to team members

An explanation is given of how to allocate work to team members but it is minimal, incorrect or inappropriate

How to allocate work to team members is explained although the explanation may be limited

A detailed step-by-step explanation is given of the process of allocating work to team members

/ 12 (min. of 6)

Pass or Referral

AC 2.3 Explain how to assess and support team performance in achieving objectives


No recognisable explanation is found of how to assess and support team performance

An explanation is given of a way generally to assess and support the team’s work but has no recognisable focus on achieving objectives

An explanation is given of how to assess and support team performance in achieving objectives but is minimal, incorrect or inappropriate

How to assess and support team performance in achieving objectives although is explained, the explanation may be limited and/or the link between team performance and objectives may be more implicit than explicit

A full explanation is given of how to assess and support team performance with an outline of how the team’s work is intended to contribute to the achievement of the objectives given for AC 1.2

A range of ways in which to assess and support team performance is thoroughly explained in detail with a detailed description of how the team’s work is focussed on the achievement of the objectives identified for AC 1.2

/ 16 (min. of 8)

Pass or Referral


Learning Outcome / Section 3: Understand how to improve the performance of a team in delivering to plan




AC 3.1 Identify a possible cause of variance from a planned activity


A possible cause of variance is given but it is minimal, inappropriate and/or there is no recognisable cause-and-effect link with the variance

One possible cause of variance from a planned activity is identified

One possible cause of variance is identified along with the way in which the cause could cause the variance and an example to illustrate / 8


AC 3.2 Identify actions to overcome causes of variance


Less than two actions to overcome causes of variance are given

Actions are given but they are minimal, inappropriate and/or show no recognisable potential for overcoming the causes

In order to overcome causes of variance, at least two actions are identified that are appropriate and plausible in overcoming the causes

Several actions to overcome the causes of variance identified for AC 3.1 are identified along with an outline of how they could overcome the causes identified

/ 8 (min. of 4)

Pass or Referral

AC 3.3 Explain how to involve team members in identifying ways to improve performance to meet objectives


An explanation is given but it is minimal, incorrect or inappropriate

An explanation is given but it explains non-specific involvement of team members generally with no recognisable relevance to improving performance and/or to meeting objectives

At least one way to involve team members in identifying ways to improve performance to meet objectives is explained, although the explanation may be limited

A thorough and detailed explanation is given of a range of techniques to involve team members to improve performance to meet objectives

/ 12 (min. of 6)

Pass or Referral


/ 100 TOTAL MARKS





Documents

Technical specifications for ILM Level 4 Certificate …...ILM Level 4 Diploma in Principles of Leadership and Management Qualification Accreditation No: 601/4235/2 Credit Value: Minimum