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Video In Queue with UCCX 10.6

This post describes how to setup video in queue with UCCX. The same feature is available in UCCE using

CVP and MediaSense, however the objective here is to list the configuration steps required for UCCX

deployments.

High-Level Steps:• Install/Configure CUCM (10.5(2) is the latest release as of this writing)• Install/Configure UCCX (10.6 is the latest release as of this writing)• Install/Configure MediaSense (10.5 is the latest release as of this writing)• In MediaSense, upload the video file(s), shown below is "Video Queue" with filename "Video IVR

720p.mp4":

• In MediaSense, create an incoming call rule for the video file:

Video In Queue with UCCX 10.6

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• In CUCM, configure Video On Hold Server as shown below (Media Resources -> Video On HoldServer), use the incoming call rule # that you created in the previous step for the default videocontent identifier:

• In CUCM, add the newly-created Video On Hold Server to a Media Resource Group:

Video In Queue with UCCX 10.6

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• In CUCM, add the Media Resource Group to a Media Resource Group List and assign the MRGL to

trunks and gateways as required (easier to set it in the device pool):

Video In Queue with UCCX 10.6

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• In UCCX Script Editor, create a script that uses the Call Hold/Unhold steps as shown below (this isjust a working sample), DelayWhileQueued should not be more than the duration of the video file:

• In UCCX AppAdmin, upload the script using Script Management (ioe.aef):

Video In Queue with UCCX 10.6

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• In UCCX AppAdmin, create an application using this script, assign a trigger:

• Login an agent to Finesse and leave the agent not_ready and call the trigger associated to the UCCX

application (for instance, 1102 as shown above)• Done