Upload
murdock999
View
223
Download
0
Embed Size (px)
Citation preview
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 1/22
789 on your Virgin Mobile phone 0845 6000 789 rom a landline virginmobile.co.uk
MOB0063/0808 Virgin Mobile Telecoms Ltd.
I you need help with your phone please contact the
store or website where it was bought. For help and
advice with the Virgin Mobile service please contact
your Virgin Mobile team.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 2/22
Welcome to VirGin MObile
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 3/22
Cos 1. First up...
1.1 Getting started | 1.2 Stay sae
1.3 Setting up your voicemail
1.4 Setting up your services
2. The good stu
2.1 The Daily Bonus tari
2.2 Crave – devilishly good rewards
3. Ways to pay
3.1 Low-cost packages | 3.2 Topping up
3. 3 How to check your balance | 3.4 Direct Debit
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 4/22
1. FirSt UP...
1.1 Getting started
All ready to go? Simply charge up your phone,
pop in the SIM card and you’re set.
Keep your SIM card holder sae – it has your PUK
(Personal Unblocking Key) on it. You’ll need this
i you ever have to unblock your phone.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 5/22
1.2 Stay Sae
Your new phone comes with the deault PIN number
– 7890 – but it’s a good idea to set up your own
personal PIN. Your phone manual will tell you how.
Keep a note o the IMEI number
The IMEI number is your phone’s unique 15-digit
identication code, usually ound on the phone box and underneath the battery. Make a record o it and
give it to us when you register – then i your phone is
lost or stolen, we can block anyone else rom using it.
Just call us on 0845 6000 789 rom any landline.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 6/22
Your voicemail will be deactivated ater 90 days i not
used. Dial 789 to reactivate.
To set up your own voicemail greeting
Just choose option 2 in the rst menu (change mailbox
eatures), then ollow instructions.
Try out some other services
We’ve got loads o other great services, such as video and group calling – check them out online at virginmobile.co.uk
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 7/22
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 8/22
2.1 Daily Bonus
Mostly make calls to other UK networks?
Our Daily Bonus tari is the one or you.
Get 5 ree minutes a day – when you talk
or 5 within the UK.
And 5 ree texts a day – when you send
5 within the UK.
Plus a 15p at rate to any UK network
– anytime, anywhere.
•
•
•
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 9/22
* Excludes ull track music and video downloads and games that cost £4.50.
^ Legal stu applies. See separate sheet enclosed with your joining pack.
2.2 Crave
Our brand new rewards scheme, Crave, gives you some
special perks and privileges that will make your mouth water
Just register online at virginmobile.co.uk/youraccount
and you’ll get 2 ree downloads (tones, pics or games)*
– a little taster o the good stu to come.
A swanky new phone – on us! Every time you spend £100 on calls, messages and bundles,
we’ll give you £10 towards your next phone, up to a
hety £100^.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 10/22
VIP treatment
You can look orward to exclusive oers rom our riends
as well, with special oers throughout the year like 20%
o haircuts and treatments at a swanky salon or a ree
day paintballing!
Golden gig tickets
Get invitations to exclusive gigs by some o the bestbands around, plus the chance to jump the queue or
V Festival tickets.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 11/22
3. wAYS tO PAY
3.1 Low-cost packages
Bundles are monthly packages o low-cost minutes,
texts and picture messages to use on any UK
network, any time.
They’re antastic value i you are on our standard
Pay As You Go tari but want some great cross-netvalue too.
We’ve got a whole range o packages to choose
rom, so simply head over to virginmobile.co.uk
to fnd out more.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 12/22
3.2 Topping up
I you Pay As You Go be in control and buy airtime
whenever you want.
Credit/debit cards – Top up rom £5. Just call us on
789 or visit virginmobile.co.uk to register your card.
ATM – Simply enter your mobile number and top-up
rom £10 at one o 50,000 nationwide.
Vouchers – £5, £10, £20 apply credit by calling 789
or text voucher PIN or ree to 789111 . They can also
make ideal gits.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 13/22
Top up by text using your credit/debit card
Once you have registered your card details with us you
can send a ree text to 789222 with:
the amount you’d like to top up
(£5 – £50 in £5 denominations)
the last 6 digits o your card number
the last 3 numbers o the security number on the back
(or the last 4 i you have an American Express card).
Make sure you leave a space between each detail e.g
10 987654 321.
•
•
•
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 14/22
3.4 Direct Debit
Avoid top-up hassles by paying by Direct Debit. It’s
ree to set up and you get some great extras too, like
ree Voicemail Plus, which lets you store more messages
or longer. Call 789 rom your Virgin Mobile phone to
nd out more.
Pay by Direct Debit is subject to a UK credit check.Pay by Direct Debit customers are not eligible or
our Daily Bonus tari and dierent charges apply.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 15/22
4. FUn with YOUr PhOne
4.1 Virgin Mobile Bites
Get all the gossip and laughs, sport and news you’ll
ever need with these bite-sized bits o entertainment
– they’re available any time, anywhere.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 16/22
SPORT – Up to the second sport news, and a service
you can personalise, so you’ll always know the score.
NEWS & WEATHER – The latest news, headlines
and weather orecasts as they happen, rom the UK
and beyond.
MUSIC – Get lost in music with all the latest
tracks or you to download and listen to.
GAMES – Give your thumbs some exercise
with some great new games to download.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 17/22
5 let’S rOUnd it All OFF
5.1 Help in the UK For help at home, 24/7:
Go to virginmobile.co.uk
Email [email protected]
Call 789 rom your Virgin Mobile phone
or 0845 6000 789 rom a landline
Write to:
The Team at Virgin Mobile, Willow Grove House,
P.O. BOX 2692, Trowbridge, Wiltshire, BA14 0W.
•
•
•
•
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 18/22
5.2 For help abroad
For 24/7 help when you’re out o the country:
Call +44 7953 967 967 (£2 charge to call
our team rom abroad).
Go to virginmobile.co.uk or email
•
•
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 19/22
5.4 Our ull 12 month warranty
I your new phone goes wrong in that period and it’s
covered by the warranty, we’ll do all the legwork or
you to get it xed. I you do need a replacement phone,
we’ll provide you with one that’s ‘as new’. I your phone’s
not covered, we’ll advise you on what to do. I your phone
was not bought directly rom a Virgin Mobile or a VirginMedia store, a dierent returns policy may apply. Please
check direct with the store.
Full terms and conditions can be ound in the separate
sheet enclosed with your Joining Pack.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 20/22
5.6 How we do things at Virgin Mobile
Always upront and honest
Here at Virgin Mobile, we’re committed to making
things simple and easy, so we just tell you everything
up ront, in the relevant places.
Now that you’ve bought your new phone and joining
pack, you should already have a good idea about whowe are and what we can do or you. However, i there’s
anything else you need to know about, check out our
website at virginmobile.co.uk
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 21/22
The Legal Stu
Our terms and conditions o service are in a separate
sheet enclosed with this Joining Pack. Please take a
moment to read them as you will be deemed to have
accepted them when you rst credit your account or
use the services.
8/9/2019 VGM PAYGO JoinPk
http://slidepdf.com/reader/full/vgm-paygo-joinpk 22/22
Getting inormation in other ways
We’re pleased to be a member o the Disability Action
Forum. We can provide you with any piece o our literature
in alternative ormats such as large print – just call 789
rom your Virgin Mobile phone or 0845 6000 789 rom a
landline, or send an email to [email protected]
We also subscribe to Type talk.
I English isn’t your rst language, call us on 789 rom
your Virgin Mobile phone, or 0845 6000 789 rom
a landline and we can try to arrange or one o our
bilingual team members to speak to you.