St. Cloud VA Health Care System

Veterans Town Hall Meeting

January 15, 2020

AGENDA

▪Director’s Update & Remarks

▪Connected Care Overview

▪Your Questions

2

3

LEADERSHIP CHANGES 1/3

St. Cloud VA Health Care

System Director

Dr. Brent A. Thelen

4

LEADERSHIP CHANGES 2/3

Acting Associate Director

of Patient Care

Services/Nurse Executive

Teresa Tungseth, MN, RN

5

LEADERSHIP CHANGES 3/3

Brainerd CBOC Clinic

Coordinator

Susan Woitalla, RN,

BSN, PHN

6

CAPITAL IMPROVEMENT UPDATE

Pharmacy Upgrades

New Women’s Clinic

Expand Mental Health

Primary Care Expansion

Rehab Clinic Expansion

7

REHAB EXPANSION - BUILDING 116

Project constructs a new

Occupational Therapy Clinic

within the Building 116 “shell”

space.

Work will also include the addition

of exterior therapy features deleted

from the original building

construction.

Existing clinic will relocate from

Building 51 upon completion.

Project Start: December 2019

Project Duration: est. 8 months

8

PRIMARY CARE - BUILDING 29

Expands Primary Care

clinical capabilities within

Bldg. 29, 1st Floor.

Final configuration

includes:

• 30 Exam/Encounter

Rooms

• Upgraded Infusion

ClinicProject Start: June 2017

Project Completion: May 2020 (Target)

9

PHARMACY UPGRADES - BLDGS 4&5

Project includes physical upgrades to

the Pharmacy to gain compliance with

new requirements for compounding

drugs.

Building 5 Pharmacy Upgrades

A separate project

will relocate

pharmacy intake

functions to a

location directly

adjacent to the

Pharmacy

Building 4 Pharmacy Intake

10

WOMEN’S CLINIC - BUILDING 4, 1/2

Project renovates a portion

of Bldg 4 (old

bakery/current Referral

Center/conference room)

to create new Women’s

Clinic space and expand

the Referral Center.

Phase 1

• Temporarily relocates Referral

Center

• Constructs replacement

conference space

11

WOMEN’S CLINIC - BUILDING 4, 2/2

Phases 2 & 3

• Constructs the new Women’s

Clinic

• Permanently relocates the

Referral Center

• Connects conference space

to main corridor.

Project Start: March 2019

Project Duration: October 2020

12

MENTAL HEALTH EXPANSION –BLDG 111

Project involves the addition of a

2nd floor to Building 111.

Completed project will include:

• 26 Additional Counseling

Rooms

• Expanded Group Meeting Space

Outpatient Mental Health services

currently located on 1st floor

Building 111 will be temporarily

relocated to Building 28 during

construction.

Project Start: November 2019

Project Duration: 24 months

Mr. Robert McDivitt

Director

VA Midwest Health Care Network

(VISN 23)

Connected Care

Joann Houge

Telehealth Coordinator

CONNECTED CARE

15

• Expands Veteran access to care through virtual

technologies.

• Allows care delivery where and when needed.

• Includes Telehealth, Mobile Apps, Video Appts, and

MyHealtheVet

TELEHEALTH

• Uses secure technology to enable Veterans access to

specialty services without the need to travel long

distances

– Saves on travel

– Saves time

– Quicker access to specialist

– Allows collaboration with referring provider and

specialist

– Convenient and efficient for the Veteran

16

• Clinical Video Telehealth (CVT)

– Video connection with specialists.

Veteran goes to nearest VA facility

and connects with specialist in a

different facility.

• Home Telehealth (HT)

– Management of chronic diseases.

Equipment sent to Veterans home to

help Veterans manage their diseases

• Store and Forward Telehealth (SFT)

– Imaging consultation with specialist

at a remote site

17

TYPES OF SERVICES

18

VA VIDEO CONNECT

• VA video appointment can be done with a smartphone,

tablet, or computer which must have a camera and

microphone.

19

VA VIDEO CONNECT BENEFITS

• Connects Veterans with their health care team from anywhere

• Uses encryption to ensure a private session

• Convenient allowing you to stay home for appointments

• Reduces travel for Veterans

• Allows you to keep appointments despite bad weather or illness

• No Copays

MYHEALTHEVET?

• My HealtheVet is an online PERSONAL HEALTH

RECORD created for Veterans.

• Veterans and/or Caregiverss can:

– Refill prescriptions

– Use education tools

– Self enter personal and health information

– View past, current, and upcoming appointments

– View progress notes, lab/test results, imaging studies and

reports

– Send secure message to medical team

20

VA ONLINE SCHEDULING

21

• This application allows Veterans to request appointments at VA facilities.

• Visit mobile.va.gov or download VA Launchpad to easily access VA Apps.

22

ANNIE APP

• Text messaging program that promotes

self-care for Veterans enrolled in VA health

care

• Receive interactive automated prompts to

track and monitor your health and

motivational or educational messages

• Allows patients to easily submit their health

readings back to Annie

• The health data is stored in the Annie

system where the VA Care Team can view

the information.

23

CHAT WITH YOUR VA CARE TEAM

VA Health Chat

• Receive immediate answers to your health care questions

without stepping foot into a VA clinic.

• The VA Health Chat app provides easy, secure, online

access to chat with Clinical Call Center staff when you

have minor health questions, medication issues, and more.

24

USE VA HEALTH CHAT WHEN:

• You feel ill and unsure about going to an

emergency room or clinic

• You have a reaction to a medication

• You have questions about your

prescriptions

• You need medical advice for a minor

injury or illness

25

OTHER VA MOBILE APPS

Concussion Coach

MOVE! Coach REVAMP Mindfulness Stay Quit Coach

Vet Change PTSD Coach Airborne Hazards

AIMS for Anger

Management

Mood Coach

IT’S EASY TO GET CONNECTED

• Health Hub, Bldg. 29, Room 20

• Connected Health techs visit CBOC locations

on a rotating basis or as needed.

• Ask about traveling Connected Care class for

groups

26

27

FEEDBACK FORUM