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Agenda• What is My HealtheVet (MHV)?• Demonstration of the My HealtheVet
(MHV) Website • What can the veteran see in their MHV
account.• Demonstration of how Secure
Messaging (SM) works• Questions & Answers
MHV Users – Account Types
• Level One-MHV Basic & Advanced Account users:– Patients who have registered but have not been ‘in-person
authenticated’ (IPA)
• Level Two-MHV Premium Account users:– Patients who have registered and have been ‘in-person
authenticated’ (IPA)
What’s the difference?
Why Authenticate??? With the exception of ordering refills by Rx
number, all the advanced features are only available to users with a Premium account!
VETERANS ARE ENCOURAGED TO COMPLETE AN IPA WHEN THEY ARE IN THE CLINIC
Just see the Tele Health Technician or the front desk at your local CBOC.
Veterans can also visit the MHV Coordinator in the Business Office at Fort Harrison.
The “Blue Button”Front Page /Personal
Information Tab
• The “Blue Button” pulls your health information from the VA.
• To get your health information, you must use the “Blue Button”.
Example of what the MHV user may see. The next slide will show what an amended test would look like if the
user was to click on the test below.
Example of what an amended test would look like to the MHV user. The next slide shows what the ‘details’ page would look like.