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U.S. Department of Veterans Affairs
MyVA Organizational Hierarchy
Veterans and their Families
Employees
Senior Executives
Assistant & Under Secretaries
Deputy Secretary &
Secretary
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U.S. Department of Veterans Affairs
And many more . . .
Learning from the best . . .
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U.S. Department of Veterans Affairs
We have been consulting with our key stakeholders on how to implement change
Collaborating with partners
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U.S. Department of Veterans Affairs
Disability Claims Backlog
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U.S. Department of Veterans Affairs
40 Years After Conflict Ends
World War I Veterans (1958)
World War II Veterans (1985)
Korean Conflict Veterans (1993)
Vietnam Era Veterans (2015)
SCD Compensation 203,654 1,048,976 198,492 1,664,385
Total Population 2,876,000 10,399,000 4,692,000 7,102,850 Percentage 7.08% 10.09% 4.23% 23.43%
0%
5%
10%
15%
20%
25%
WWI WWII Korean Conflict Vietnam Era
Veterans Receiving Service Connected Disability Compensation
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U.S. Department of Veterans Affairs
Veterans by Age Group, 1975-2023
0
2
4
6
8
10
12
14
16
1975 1981 1987 1993 2000 2005 2011 2017 2023
<35 35-54 55-64 65+
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U.S. Department of Veterans Affairs
Veterans Receiving Compensation
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
2001 - 2016
Dramatic Increase to 20% in 16 years
Nearly constant at 8.5% over a 40-year window
1960 - 2000
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U.S. Department of Veterans Affairs
Average Degree of Disability
20%
25%
30%
35%
40%
45%
50%
Nearly constant at 30% over 45 years
Dramatic Increase to 48.9% in 16 years
2000 - 2015 1950 - 1995
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U.S. Department of Veterans Affairs
VA Facilities Infrastructure
0
200
400
600
800
1000
1200
1400
1600
429 over 110 yrs
591 over 90 yrs
1449over 70 yrs
1134over 50 yrs
708over 30 yrs
1025 over 10 yrs
894under 10 yrs
1735-1905 1906-1925 1926-1945 1946-1965 1966-1985 1986-2005 2006-Present
Classified as Historic - 2,247(36%)
Note: 13 Buildings not classified in age totals. Note: VA Total Facilities 6,230
Year Constructed
Replacement Cost - $94,000,000,000 58% over 50 years old (3,603)
Civil
War
WW I
Revolutionary
War
WW II Korean
War
Vietnam
War OIF
OEF
Gulf War
Data Source:
VA Capital Asset Inventory 58% of VA Facilities More
than 50 Years Old
10 30 50 70 90 110 Age (years) <10
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U.S. Department of Veterans Affairs
$439M
$936M
$209M
2,167,106
169,267 169,267
0
500,000
1,000,000
1,500,000
2,000,000
2,500,000
No Radical Change Non-Legislative Simplified Process
Analysis of Alternatives
Long-term Sustainment Cost Per Year vs. Pending Inventory
2,435 FTE 5,100 FTE 1,030 FTE
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U.S. Department of Veterans Affairs
Transition to Simplified Appeals
Decisions
79,292
205,200
270,000
398,000 399,902
174,205 172,671 174,137
-
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027
De
cisi
on
s
Legacy Appeals Decisions Simplified Appeals Decisions
Ramp-Up and Long-Term Sustainment
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U.S. Department of Veterans Affairs
Appeals Process Today
. . . Veterans wait 5 years for a decision
In today’s convoluted Appeals Process . . .
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U.S. Department of Veterans Affairs
Status of Appeals
-
500,000
1,000,000
1,500,000
2,000,000
-
500,000
1,000,000
1,500,000
2,000,000
Pending Inventory Final Appeals Decisions Total Appeals Decisions
No Legislative Change, No Radical Change in Resources
Projected 397% Increase in Appeals Inventory from November 2015 to FY 2027
Rapid growth is expected in VA’s appeals inventory
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U.S. Department of Veterans Affairs
Proposed Simplified Appeals
Full Grant
Formal Appeal
Board Decision*
DECISION
Partial Grant Deny
Veterans receive a decision within one year.
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U.S. Department of Veterans Affairs
MyVA Transformation
Objectives Improving the Veteran Experience
Improving the Employee Experience
Improving Internal Support Services
Establishing a Culture of Continuous Improvement
Enhancing Strategic Partnerships
Make Veterans want to be our customer
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U.S. Department of Veterans Affairs
12 Breakthrough Priorities
Veteran facing VA internal facing
Improve the Veterans Experience
Increase Access to Health Care (same day primary care, seamless care, suicide prevention)
Deliver a Unified Veterans Experience
Improve the Comp & Pension Exam
Improve Community Care
Modernize our Contact Centers (to include Veterans Crisis Line)
Develop a Simplified Appeals Process
Continue to Reduce Veteran Homelessness
Improve Employee Experience (to include leadership development)
Staff Critical Positions
Transform Supply Chain
Transform OIT
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