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Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Title Sheet
XO COMMUNICATIONS SERVICES, LLC Page 1
TITLE SHEET
VERMONT INTEREXCHANGE SERVICES PRODUCT DOCUMENT
This Product Document contains the descriptions, regulations, and rates applicable to the
furnishing of service or facilities for Telecommunications Services furnished by XO
COMMUNICATIONS SERVICES, LLC, with principal offices 13865 Sunrise Valley
Dr., Herndon, VA 20171.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Table of Contents
XO COMMUNICATIONS SERVICES, LLC Page 2
TABLE OF CONTENTS
Title Sheet 1
Table of Contents 2
Product Document Format 3
Section 1 – Definitions 4
Section 2 – Rules and Regulations 6
Section 3 – Description of Services 16
Section 4 – Rates 18
Section 5 – Promotions 20
Section 6 - Grandfathered Services 21
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Format
XO COMMUNICATIONS SERVICES, LLC Page 3
PRODUCT DOCUMENT FORMAT
1. Page Numbering - Page numbers appear in the upper right-hand corner of the page. Pages are
numbered sequentially. When a new page is added between existing pages with whole numbers,
decimal is added. For example, a new page added between pages 11 and 12 would be page 11.1.
2. Page Revision Numbers - Revision numbers also appear in the upper right-hand corner of the
page. These numbers are used to indicate the most current page version on file with the VPSB.
For example, the 4th Revised Page 13 cancels the 3rd Revised Page 13. A revision may be
suspended by the VPSB for further review and consideration. Consult the Check Sheet for the
pages currently in effect.
3. Paragraph Numbering Sequence - There are nine levels of paragraph coding. Each level of
coding is subservient to its next higher level. The following is an example of the numbering
sequence used in this Product Document.
2.
2.1
2.1.1
2.1.1.A
2.1.1.A.1
2.1.1.A.1.(a)
2.1.1.A.1.(a).I
2.1.1.A.1.(a).I.(i)
2.1.1.A.1.(a).I.(i).(1)
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 1
XO COMMUNICATIONS SERVICES, LLC Page 4
SECTION 1 - DEFINITIONS
Access Line - An arrangement from a local exchange telephone company or other common carrier, using
either dedicated or switched access, which connects a Customer's location to the Carriers location or
switching center.
Authorization Code - A numerical code, one or more of which may be assigned to a Customer, to enable
the Carrier to identify the origin of the Customer so it may rate and bill the call. Automatic number
identification (ANI) is used as the authorization code wherever possible.
Carrier or Company - Refers to XO Communications Services, LLC.
Completed call - A call which the Company's network has determined has been answered by a person,
answering machine, fax machine, computer modem device, or other mechanical answering device.
Customer - The person, firm, corporation or other legal entity which orders the services of the Company
and is responsible for the payment of charges and for compliance with the Company's Product Document
regulations.
Dedicated Access - The Customer gains entry to the Company's services by a direct path from the
Customer's location to the company's point of presence.
Residential customer - A customer who has telephone service at a dwelling and the service is used
primarily for domestic or social purposes. All other customers are nonresidential customers.
Resp. Org. - Responsible Organization or entity identified by an 8XX service Customer that manages and
administers records in the 8XX database and management system.
Service - Any telecommunications service(s) provided by the carrier under these schedules.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 1
XO COMMUNICATIONS SERVICES, LLC Page 5
SECTION 1 - DEFINITIONS, (CONT’D.)
Station - A telephone instrument consisting of a connected transmitter, receiver, and associated apparatus
to permit sending or receiving telephone messages.
Switched Access - The Customer gains entry to the Company's services by a transmission line that is
switched through the local exchange carrier to reach the company's point of presence.
Telecommunications service - Used throughout this Product Document to mean the transmission of any
interactive two-way electromagnetic communications, including voice, image, data and information.
Transmission of electromagnetic communications includes the use of any media such as wires, cables,
television cables, microwaves, radio waves, light waves or any combination of those or similar media.
Time period - Used throughout this Product Document to mean the interval of hours that distinguish day,
evening, night, and weekend and holiday rate periods. Day is from 8 a.m. up to but not including 5 p.m.
local time Monday through Friday. Evening is from 5 p.m. up to but not including 11p.m. local time
Monday through Friday. Night is from 11 p.m. up to but not including 8 a.m. local time Sunday through
Friday. Weekend is from 8 a.m. Saturday through the weekend hours up to 5 p.m. on Sunday. The
company charges evening rates, unless a lower rate (night or weekend) applies, on the following holidays:
New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Underlying Carrier - The telecommunications carrier whose network facilities provide the technical
capability and capacity necessary for the transmission and reception of Customer telecommunications
traffic.
VPSB - Used throughout this Product Document to mean the Vermont Public Service Board.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 6
SECTION 2 - RULES AND REGULATIONS
2.1 Undertaking of the Company
This Product Document contains the rules, regulations and rates applicable to intrastate
telecommunications services provided by the Company for telecommunications within the State
of Vermont. Services are furnished subject to the availability of facilities and subject to the terms
and conditions of this Product Document in compliance with limitations set forth in the VPSB's
rules. In-state toll services provided by the Company are provided on a statewide basis and are
not intended to be limited geographically. The Company offers service to all those who desire to
purchase service from the Company consistent with all of the provisions of this Product
Document. Customers interested in the Company's services shall provide sufficient information to
the Company to fully identify the Customer and the services requested.
2.1.1 The Company may examine the credit record and check the references of all applicants
and Customers, prior to accepting the service order, only in accordance with VPSB Rule
3.200, the Fair Credit Reporting Act, and Vermont law. The service application shall not
in itself obligate the Company to provide services.
2.1.2 The Company may act as the Customer's agent for ordering access connection facilities
provided by other carriers or entities when authorized by the Customer only in
accordance with VPSB Rule 4.700 and Vermont law, to allow connection of a Customer's
location to a service provided by the Company.
2.1.3 The services provided by the Company are not part of a joint undertaking with any other
entity providing telecommunications channels, facilities, or services, but may involve the
resale of the Message Toll Services (MTS) and Wide Area Telecommunications Services
(WATS) of underlying common carriers subject to the jurisdiction of the VPSB.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 7
SECTION 2 - RULES AND REGULATIONS, (CONT’D.)
2.2 Use of Services
2.2.1 The use of the Company's services without payment for service or attempting to avoid
payment for service by fraudulent means or devices, schemes, false or invalid numbers, or
false calling or credit cards is prohibited.
2.2.2 The Company's services are available for use 24 hours per day, seven days per week.
2.2.3 The Company does not transmit messages, but the services may be used for that purpose.
2.2.4 Customers shall not use the service provided under this Product Document for any
unlawful purpose.
2.2.5 As soon as the customer becomes aware of such unauthorized use, the Customer is
responsible for notifying the Company of any unauthorized use of services.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 8
SECTION 2 - RULES AND REGULATIONS, (CONT’D.)
2.3 Liability
2.3.1 The Company's liability for damages arising out of any failure of service shall not exceed
an amount equivalent to the proportionate charge to the Customer for the period during
which the faults in transmission occur.
2.3.2 The Company is not liable for any act or omission of any entity, other than employees or
agents of the Company, furnishing facilities or services connected with or provided in
conjunction with the Company's services.
2.4 Interruption of Service
2.4.1 The Company will attempt to provide continuous and uninterrupted service. When the
Company schedules a service interruption for maintenance or repairs, the Company will
notify customers of the cause and expected duration of the interruption at least 24 hours
in advance, when possible.
2.4.2 Upon customer request, the Company will credit a customer's account for service
interruptions which are not due to the Company's testing or adjusting less than two
continuous hours, negligence of the customer, or to the failure of channels or equipment
provided by the customer. Before requesting a credit, the customer will take reasonable
steps to verify that the trouble could not have been prevented by the customer and is not
in the customer's wiring or equipment. For purposes of computing a credit for services, a
month consists of 720 hours. The Company will credit the customer's account at the rate
of 1/720th of the monthly charge for the service affected for each full hour of the
interruption.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 9
SECTION 2 - RULES AND REGULATIONS, (CONT’D.)
2.4 Interruption of Service, (Cont’d.)
2.4.3 The following formula shall apply for interruptions lasting more than two continuous
hours:
Credit - A X B
720
"A" - outage time in hours (must be a continuous duration of two hours or more.
"B" - total monthly charges for affected service
2.5 Responsibilities of the Customer
2.5.1 The Customer is responsible for placing any necessary orders and complying with
Product Document regulations. The Customer is also responsible for the payment of
charges for services provided under this Product Document.
2.5.2 The Customer must use the services offered in this Product Document in a manner
consistent with the terms of this Product Document and the policies and regulations of all
state, federal and local authorities having jurisdiction over the service.
2.5.3 The Customer is responsible for charges incurred for special construction and/or special
facilities which the Customer requests and which are ordered by the Company on the
Customer's behalf.
2.5.4 If required for the provision of the Company's services, the Customer must provide any
equipment space, supporting structure, conduit and electrical power without charge to the
Company.
2.5.5 The Customer is responsible of ensuring that the customer premise equipment is
compatible with the Company's facilities or services.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 10
SECTION 2 - RULES AND REGULATIONS, (CONT’D.)
2.5 Responsibilities of the Customer, (Cont’d.)
2.5.6 The Customer must pay the Company for replacement or repair of damage to the service
or facilities of the Company caused by negligence or willful act of the Customer, by
improper use of the services, or by use of service provided by Customer.
2.5.7 The Customer must pay for the loss through theft of any Company's service connected at
Customer's premises only if the Customer has failed to take reasonable precautions to
prevent such theft of service.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 11
SECTION 2 - RULES AND REGULATIONS, (CONT’D.)
2.6 Cancellation or Limitation of Services
2.6.1 The Company may discontinue furnishing services, or limit the use of service, in
accordance with VPSB Rules 3.300 for residential Customers or 3.400 for non-
residential Customers.
2.6.2 Service may be terminated by the Company by blocking traffic, either in its entirety or
only to certain locations or NXX exchanges, or by blocking calls using certain Customer
authorization.
2.6.3 The Customer may terminate service at any time upon oral or written notice for the
Company's standard month to month service. Customer will be liable for all usage on any
of the Company's service offerings until the Customer actually terminates the service.
2.6.4 If a customer accumulates undisputed delinquent 8XX service charges and service is
consequently terminated, the toll free numbers are not portable.
2.7 Restoration of Service
The use and restoration of service shall be in accordance with the priority system specified in part
64, Subpart D of the Rules and Regulations of the Federal Communications Commission on file
with the VPSB, and VPSB Rules 3.300 or 3.400.
2.8 Deposits
The Company will collect deposits in accordance with VPSB Rule 3.200. The Company does not
charge a deposit for any service or portion of a service billed in advance.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 12
SECTION 2 - RULES AND REGULATIONS, (CONT’D.)
2.9 Taxes & Surcharges
All federal, state and local taxes, imposed on the customer, including the Vermont Universal
Service Fund Surcharge, fees, sales taxes, and use taxes are billed as separate line items and are
not included in the rates quoted in this Product Document. All federal, state and local taxes, sales
taxes, use taxes, assessments, surcharges, or fees imposed on the company are included in the
rates quoted in this Product Document.
2.10 Late Charges
Any late payment fees shall be listed with the rates for any service upon which the Company
assesses a fee for late payment. No late payment fee shall exceed the reasonable fee as set forth in
Section 4 of this Product Document, per month of any unpaid, undisputed amount, and shall not
commence until 30 days after rendition of bills.
2.11 Returned Check Charge
Whenever a check or draft presented for payment for service is not accepted by the institution on
which it is written, the Company may charge a reasonable fee as set forth in Section 4 of this
Product Document.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 13
SECTION 2 - RULES AND REGULATIONS, (CONT’D.)
2.12 Computation of Charges
2.12.1 When rates for service are based on airline mileage between rate centers of the calling
and called stations, the location of Rate Centers is based on mileage calculated using the
Vertical and Horizontal (V&H) coordinate system reflected in AT&T's FCC Tariff No.
10.
2.12.2 Timing begins when the called station is answered and two way communication is
possible, as determined by standard industry methods. Timing for each call ends when
either party hangs up. The Company will not bill for uncompleted calls. Calls originating
in one time period and terminating in another time period will be billed according to the
rates in effect during each portion of the call.
2.13 Customer Complaints and/or Billing Disputes
2.13.1 Customer disputes shall be handled in accordance with the dispute resolution procedure
contained in the July 2, 1999 VPSB Order in Docket No. 5903.
Customer inquiries or complaints regarding service or accounting may be made to the
Company in writing, telephone, or any other mutually agreeable means of
communication. The Company shall provide an address and toll-free telephone number to
the customer for lodging complaints, inquiries or disputes with each bill rendered. The
Company shall provide representatives or agents to receive such customer’s
communication who have authority and information to fully resolve customer complaints
or disputes.
In the event of a dispute concerning an invoice, the customer must pay a sum equal to the
amount of the undisputed portion of the bill. The Company shall continue to treat
disputed portions of a customer's bill as disputed so long as the consumer continues to
pursue a dispute resolution at the Company, the Vermont Department of Public Service,
or the VPSB. If the customer has requested resolution of a dispute by the Department, the
Company shall consider the dispute
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 14
SECTION 2 - RULES AND REGULATIONS, (CONT’D.)
2.13 Customer Complaints and/or Billing Disputes, (Cont’d.)
2.13.1 active until otherwise notified by the Department or ordered by the VPSB. Adjustments
to Customers' bills shall be made to the extent that records are available and/or
circumstances exist which reasonably indicate that such charges are not in accordance
with approved rates or that an adjustment may otherwise be appropriate.
2.14 Level of Service
A Company shall provide end to end network availability of not less than P.01 (not more than 1%
of calls blocked) at all times for all services.
2.15 Vermont Universal Service Fund
All Customers are subject to a Vermont Universal Service Fund surcharge. The surcharge is
determined by applying it on most services contained in this Product Document. Those services
not subject to the surcharge are noted throughout the Product Document. The rate of the
surcharge shall be equal to the rate set annually by the VPSB.
2.16 Uniform Rate Disclosure
2.16.1 When the Company provides or is required to provide rate information, it shall disclose
recurring rates to the customer on bills in the following units:
2.16.1.1 Usage (when the customer is billed by duration of usage), dollars per
minute, along with the duration of the billing increment and the duration
of any minimum duration per message;
2.16.1.2 Usage (when the customer is billed by the message or a per message
surcharge is imposed), dollars per message;
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 2
XO COMMUNICATIONS SERVICES, LLC Page 15
SECTION 2 - RULES AND REGULATIONS, (CONT’D.)
2.16 Uniform Rate Disclosure, (Cont’d.)
2.16.1 (cont’d)
2.16.1.3 Availability of service (when the customer is billed a periodic recurring
charge for availability of the service, regardless of the level of usage),
dollars per month, along with the billing period.
2.16.1.4 Minimum charge (when the customer is billed a minimum charge when
other charges do not exceed a certain threshold), dollars per billing
period, along with the length of the billing period.
2.16.1.5 At such times, the Company shall also disclose the length of the interval
at which it will bill the customer.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 3
XO COMMUNICATIONS SERVICES, LLC Page 16
SECTION 3 - DESCRIPTION OF SERVICES, (CONT’D.)
3.1 Switched Long Distance Product
3.1.1 The Switched Long Distance Product is a measured business switched direct dialed
outbound communications service. The service is billed in six (6) second increments after
an initial billing increment of sixty (60) seconds. The duration of each call will be rounded off
to the nearest higher increment for billing purposes. Additionally, fractional cents will be
rounded off to the nearest higher cent. Unless specified otherwise in this Product
Document, the duration of each call for bill purposes will be rounded off to the nearest
highest increment. Toll Free service, Operator Assistance, Calling Card, and Directory
Assistance services are available to customers subject to the provisions of this Product
Document.
3.2 XO Unlimited Business Plan
3.2.1 The XO Unlimited Business Plan is an outbound long distance calling plan available to
Company’s business customers who are also subscribed to Company’s local, intraLATA,
and interLATA service. Customers subscribing to this plan must make a one-year
minimum commitment. The Monthly Recurring Charge includes both intraLATA and
interLATA usage.
There is a 10 line maximum per service location. This Plan must be applied to all
standard business lines at a given service location. The following restrictions apply to this
offering: call-center applications are prohibited, including, but not limited to, auto-
dialers; non-standard (e.g., excessive) internet connections and other data transmission
are prohibited (services have been engineered to meet typical peak hour usage and
anything beyond such use shall be considered non-standard); and any use not consistent
with standard business use, as reasonably defined by the Company, is prohibited. Toll
Free service, Operator Assistance, Calling Card, and Directory Assistance services are
available to customers subject to the provisions of this Product Document.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 3
XO COMMUNICATIONS SERVICES, LLC Page 17
SECTION 3 - DESCRIPTION OF SERVICES, (CONT’D.)
3.3 XO Long Distance Business Plan
3.3.1 XO Long Distance Business Plan is a long distance calling plan available to Company’s
who are also Company’s local exchange customers. Customers must be subscribed to
Company’s local, intraLATA, and interLATA service. The plan includes outbound and
inbound intraLATA and interLATA calling. A Monthly Recurring Charge will apply per
service location. Calling card calls are not included in the plan minutes, but are charged
separately as shown below. Operator Assistance, Calling Card, and Directory Assistance
services are available to customers subject to the provisions of this Product Document.
Customer chooses a plan based on minutes of use. If Customer’s service location monthly
usage exceeds the minutes of use for the plan chosen, it will be charged a per minute
overage rate. Unused minutes will not be carried over to a subsequent month. Monthly
recurring charge does not include any taxes, surcharges, or fees. Calls are billed in six
second increments. Operator Assistance, Calling Card, and Directory Assistance services
are available to customers subject to the provisions of this Product Document.
3.4 Employee Long Distance Program
The Employee Long Distance Program provides Company Regular Full-Time and Part Time
employees who choose Company as their primary interexchange carrier with the following long
distance and toll free rates. Employees are responsible for applicable taxes and surcharges.
Rates
InterLATA Long Distance $0.06
IntraLATA Long Distance $0.06
InterLATA Toll Free $0.06
IntraLATA Toll Free $0.06
3.5 Historic Invoices
The Company will furnish, upon Customer’s request, copies of invoices which were originally
issued to the Customer more than thirteen months prior to the request or copies of invoices that
are available on-line, but that customer does not wish to retrieve from the available on-line
system. Customers can request the invoice in one of two formats: electronic copy (portable data
file/.pdf) or CSV/CD of Call Detail Record. Customer will be charged based on the format
requested and on a per invoice basis.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 4
XO COMMUNICATIONS SERVICES, LLC Page 18
SECTION 4 0 - RATES
4.1 Switched Long Distance Product
4.2.1 Rates and Charges
Per Minutes of Use
IntraLATA $0.154
Intrastate $0.154
4.2 XO Unlimited Business Plan
4.3.1 Rates and Charges
Monthly Recurring Charge, per line $20.00
4.3 XO Long Distance Business Plan
4.3.1 Rates and Charges:
A. IntraLATA/Interstate
Long Distance Packages
Monthly
Recurring
Overage
Rate Per Minute
XO LD Business Plan $0 $0.059
XO LD Business Plan 200 $7.50 $0.045
XO LD Business Plan 500 $17.50 $0.043
XO LD Business Plan 1500 $45.00 $0.041
XO LD Business Plan 2500 $68.75 $0.035
XO LD Business Plan 5000 $137.50 $0.034
XO LD Business Plan 7500 $206.25 $0.033
XO LD Business Plan 10,000 $275.00 $0.032
XO LD Business Plan 15,000 $412.00 $0.031
XO LD Business Plan 20,000 $550.00 $0.030
XO LD Business Plan 25,000 $625.00 $0.029
XO LD Business Plan 30,000 $750.00 $0.028
XO LD Business Plan 35,000 $875.00 $0.027
XO LD Business Plan 40,000 $1,000.00 $0.025
B. Calling Card
Per Minute: $0.15
Per Call” $0.75
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 4
XO COMMUNICATIONS SERVICES, LLC Page 19
SECTION 4 0 - RATES
4.4 Historic Invoices
Format Rate Per Invoice
Electronic $10.00
CSV/CD of CDR $25.00
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 5
XO COMMUNICATIONS SERVICES, LLC Page 20
SECTION 5 - PROMOTIONS
The Company may, from time to time, engage in special promotional service offerings designed to attract
new customers or to increase existing Customers’ awareness of a particular Product Document offering.
These offerings may be limited to certain dates, times, and/or locations.
5.1 Promotions
Promotional and other credits offered by the Company in the marketing of its service cannot be
assigned, but must be used by the person to whom they were offered and who earned them in
strict accordance with the terms of the offers. In the event that a customer has been awarded a
promotional credit for subscribing to the Company and does not use the service within twelve
(12) months following the date of the Customer’s service order, the Company may cancel the
credit from the Customer’s account unless otherwise stated in the specific promotion.
5.2 Third Party Marketing Promotion
5.2.1 The Company may from time to time enter into agreements with third parties to market
Company services. Subsequent to entering into such agreements, the Company may pay
commission to the third party marketing entity for qualifying monthly usage revenues
generated by the Company Customers to whom the third party has marketed Company
service(s). The actual level of commissions to be paid will be dependent on the nature
and extent of activities engaged in by the third party on the Company’s behalf, including,
without limitation, initial sales efforts, order coordination and processing, customer
service, service problem determination and resolution, billing coordination, billing
dispute resolution, and the collection or guarantee of collection of the amounts billed to
the Company Customers enrolled by the third party. The commission payments may be
remitted by the third party, in whole or in part, and in its sole discretion, to Customers to
whom it has marketed Company service(s).
5.2.2 Within a Third Party Marketing Promotion, the Company may waive its portion of
installation charges on voice and data basic digital service and switched services until
such time as the Customers dedicated access line (DAL) services is installed and made
available.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 6
XO COMMUNICATIONS SERVICES, LLC Page 21
SECTION 6 - GRANDFATHERED SERVICES
6.1 XO Gold and Platinum Services - As of October 7, 2005, this product will only be available to
current customers at their current locations
XO’s Gold and Platinum Services provide XO’s customers with direct dialed communications
services which are available for use by its customers on a twenty-four (24) hours a day seven
days a week basis. XO Platinum is an On-Net service where XO is the provider of dial tone. XO
Gold is an Off-Net service where the local dial tone is provided by a LEC other than XO.
Customers may originate Gold and Platinum services from locations served by the Company, and
may terminate such calls to any location within the United States. Gold and Platinum Services
include 1+ Outbound and Inbound Service, Operator Assistance, Calling Card, Toll Free Service
and Directory Assistance Services as set forth below. Customers may not substitute other services
or rates for those set forth in this section or other sections of this Product Document that are
associated with the Gold and Platinum Service, excepted as explicitly permitted by the terms and
conditions of the Gold and Platinum Service.
Timing of messages will be determined by the following method:
(a) Chargeable time begins when connection is established between the calling
station and the called station.
(b) Chargeable time ends when the calling station “hangs up” thereby releasing the network
connection. If the called station “hangs up” but the calling station does not, chargeable
time ends when the network connection is released by automatic timing equipment in the
telephone network.
Usage Rates for Gold and Platinum Services are billed in six (6) second increments with an initial
billing period of sixty seconds. The duration of each call for bill purposes will be rounded up to
the nearest highest increment. Fractional cents will be rounded up to the next highest cent.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 6
XO COMMUNICATIONS SERVICES, LLC Page 22
SECTION 6 - GRANDFATHERED SERVICES
6.1 XO Gold and Platinum Services - As of October 7, 2005, this product will only be available to
current customers at their current locations
6.1.1 Payphone Surcharge
A payphone surcharge will be charged for all originating payphone traffic including
local, calling card, toll-free switched and dedicated services traffic, and any 10-10-XXX-
0-plus dial around service traffic.
6.1.2 Directory Assistance
Customer’s placing a Directory Assistance call as Gold and Platinum Service Customers
will be charged for each call.
6.1.3 Calling Card Service
The Company Calling Card Service is provided to Customers for use when away from
their established service locations. The Company will issue Company Calling Cards that
will allow Customers to place telephone calls and to re-originate calls, a feature which
allows a Customer to place a new call without hanging-up and re-dialing the toll free
access number. Access to XO’s Calling Card is gained by dialing a Company-designated
toll free access number (e.g. 800-NXX-XXXX) and then entering a 10 digit account
number plus a four digit personal identification number (PIN) and the called telephone
number.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 6
XO COMMUNICATIONS SERVICES, LLC Page 23
SECTION 6 - GRANDFATHERED SERVICES, (CONT’D.)
6.1 XO Gold and Platinum Services, (Cont’d.) - As of October 7, 2005, this product will only be
available to current customers at their current locations
6.1.4 Standard Rates for Inbound and Outbound Services:
Platinum Rate $0.0910 *
Gold Rate $0.154 *
* If Company offers intraLATA service(s) elsewhere in this Product Document at
rates that are different then the intraLATA rates set forth in Section 6.1 above,
the customer at its option can substitute such rates for the intraLATA rates set
forth in Section 6.1 above.
6.1.5 Payphone Surcharge
Per Call $0.49
6.1.6 Directory Assistance
Per Call $2.25
Per Call using Calling Card $0.125
6.1.7 Calling Card Service
Per minute $0.23
6.1.8 Discount Schedule
Customers are eligible for discounts based on usage levels and contract terms as shown
below. Elements included in determining the annual commitment level, excluding taxes
and surcharges, are: local line monthly recurring charges; local usage; intrastate,
interstate, and international long distance usage; calling card usage; international toll-free
usage, internet service, DSL services, conference calling services, and private line
services. The discount will be applied monthly in the form of a credit off the bottom line
of the Customer’s bill. The discount will be applied to the following elements: intrastate
and interstate toll-free and outbound services; intrastate and interstate calling card
services; international toll-free; and other international services. In the event customer’s
Company billings fail to equal or exceed Customer’s Gold/Platinum revenue
commitment, Company will bill Customer for the actual amount of Company service
utilized plus the difference between the actual amount of service utilized and Customer’s
annual revenue commitment.
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 6
XO COMMUNICATIONS SERVICES, LLC Page 24
SECTION 6 - GRANDFATHERED SERVICES, (CONT’D.)
6.1 XO Gold and Platinum Services, (Cont’d.)
6.1.8 Discount Schedule
Discount Schedule based on annual commitment level and term of contract
Annual Commitment
Level 1 Year 2 Year 3 Year
$3,600 5.0% 6.5% 8.5%
$6,000 7.5% 9.5% 11.5%
$12,000 12.5% 14.5% 16.5%
$18,000 15.0% 17.0% 19.0%
$24,000 17.5% 19.5% 21.5%
$36,000 18.0% 20.0% 22.0%
$48,000 19.0% 21.0% 23.0%
$60,000 20.0% 22.0% 24.0%
$120,000 22.0% 24.0% 26.0%
$240,000 24.0% 26.0% 28.0%
$600,000 26.0% 28.0% 30.0%
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 6
XO COMMUNICATIONS SERVICES, LLC Page 25
SECTION 6 - GRANDFATHERED SERVICES, (CONT’D.)
6.2 Dedicated Long Distance Service - As of October 7, 2005, this product will only be available to
current customers at their current locations
Dedicated Long Distance provides Customer, where technically feasible, with a dedicated facility
from the Customer premise to Company’s interexchange point of presence. To be eligible for this
product, Customer must agree to a minimum annual commitment level of at least $3,600.
Elements included in determining the annual commitment level are: local line monthly recurring
charges, excluding taxes and surcharges; local usage; intrastate, interstate, and international long
distance usage; calling card usage; and international toll-free usage, internet service, DSL
services, CAP services, conference calling services, and private line services. If the Customer
terminates agreement before its expiration date, Customer is liable for any unfulfilled annual
commitment amounts for each partial and entire year remaining in the contract term. The rates
and charges described below do not include the applicable local loop charges.
XO provides its Dedicated Long Distance service to end-users for their long distance service
needs and thus should only be utilized by the end-user for their long distance traffic. Customers
who elect to place local calls across such service (intentionally or unintentionally) will be billed
at the applicable Dedicated Long Distance intrastate/intraLATA toll rate.
Local Calls Over Dedicated Long Distance Trunks $0.10 per MOU
The duration of each call for bill purposes will be rounded up to the nearest highest increment.
Calls are billed in six second increments after an initial billing increment of sixty (60) seconds.
Fractional cents will be rounded to the next highest cent. Per minute charges and the discount
schedule apply to outbound (1+) and inbound (toll-free) calls.
IntraLATA $0.0910 per MOU
InterLATA $0.0650 per MOU
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 6
XO COMMUNICATIONS SERVICES, LLC Page 26
SECTION 6 - GRANDFATHERED SERVICES, (CONT’D.)
6.2 Dedicated Long Distance Service (Cont'd)
Feature MRC NRC
Verified Account Codes (1-100) $10.00 $25.00
Verified Account Codes – per 100 after first 100 $10.00 $25.00
Changes to Verified Account Codes, per change N/A $10.00
Toll Free Number – per number $1.50 N/A
Toll Free Number Directory Listing - 1-4 listings $10.00 $20.00
Toll Free Number Directory Listing - 5-10 listings $10.00 $25.00
Toll Free – Real Time ANI $5.00 $5.00
Allows Customer to receive calling party’s
telephone number as a component of the call set-up.
Toll Free – Digital Number Identification Service $0.00 $75.00
Allows Customer with multiple toll free numbers at
the same location to identify and dynamically route
the specific toll free numbers to a different point of
termination.
Payphone Blocking
Allows individual toll free numbers to be blocked
from payphones
$0.00 $135.00
Toll Free Alternate Routing – Disaster
Allows calls to be rerouted automatically in case of
emergency to a predefined number
$35.00 $95.00
Toll Free Change Charge $0.00 $35.00
Toll Free Day of Year Routing
Allows customers to reroute their calls to another location
based on the day of the year
$5.00 $95.00
Toll Free Expedite Charge $0.00 $500.00
Toll Free LATA Restriction / Allowance
Allows XO Long Distance customers to specify the area
from which toll free calls (by LATA) can or cannot originate.
$0.00 $135.00
Toll Free Message Referral $0.00 $0.00
Toll Free NPA / NXX Restriction / Allowance
Allows XO Long Distance customers to specify the area
from which toll free calls (by NPA/NXX)can or cannot
originate.
$0.00 $135.00
Issued by: Kelly Faul
13865 Sunrise Valley Dr.
Herndon, VA 20171
Vermont Interexchange Services Product Document No. 2 Section 6
XO COMMUNICATIONS SERVICES, LLC Page 27
SECTION 6 - GRANDFATHERED SERVICES, (CONT’D.)
6.2 Dedicated Long Distance Service (Cont'd)
Feature MRC NRC
Toll Free State Restriction / Allowance
Allows XO Long Distance customers to specify the area
from which toll free calls (by state) can or cannot originate.
$0.00 $135.00
Toll Free Additional Listings
Directory listings placed after the initial order
$10.00 $35.00
Toll Free Feature Package
Includes: State Routing, LATA routing, Area Code Routing,
NPA/NXX, Percent Allocation, Time of Day Routing, Time of
Week Routing
$35.00 $35.00
Toll Free Area Code Restriction / Allowance
Allows XO Long Distance customers to specify the area from
which toll free calls (by area code) can or cannot originate.
$0.00 $135.00
Route Advanced Overflow
Allows an XO Dedicated LD toll free customer to control potential
congestion of calls by sending the overflow to a pre-determined
alternate routing group
$10.00 $135.00