Vendor Newsletter

Annual Training Edition

Inside this Issue

• Purpose of WIC

• Incentive Items

• Formula Distributors

• Minimum Stocking

Requirements

• Authorized Food List

• Sanction System

• Claims Procedure

• Complaint Process

• Transaction Process

Happy New Year!

Thank you for another successful year of delivering nutritious foods to Iowa families!

Product & UPC Submissions

Last year we changed our process for accepting new brands to be approved for the Iowa WIC program. It has been in place for the last two quarters and has received very positive

feedback from manufactures and wholesalers. To learn more about the new process, visit our

website at the following link: https://idph.iowa.gov/WIC/Vendors/submissions

Volume 19 • Issue 1 • Iowa Department of Public Health • WIC • January• 2019

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Incentive Items

Vendors are required by

Federal WIC regulations to

offer WIC participants the same

courtesies that are offered to

non-WIC customers.

A WIC authorized vendor may

not treat WIC customers

differently by offering incentive

items that are not offered to

non-WIC customers.

Treating WIC customers

differently is a violation of

federal WIC regulations and

will result in a vendor violation.

Iowa WIC Program Purpose

What is WIC? WIC, (the Special Supplemental Nutrition Program for

Women, Infants, and Children), is a nutrition program for women,

infants and children up to the age of 5. The U.S. Congress

established WIC in 1973 in recognition of the need for adequate

nutrition during pregnancy and early childhood, especially among

limited income families. The Iowa WIC Program provides nutrition

education, breastfeeding support, supplemental foods and referrals

for health services to approximately 70,000 individuals per month.

Who is Eligible? WIC services are available to women who are

pregnant or who recently had a baby, infants, and children up to the

age of 5. Participants must meet income eligibility criteria (less than

185 percent of the federal poverty guidelines), must be a resident of

Iowa, and be determined as having a nutrition need by a licensed

dietitian.

How is WIC funded? The Iowa WIC Program is funded by the United

States Department of Agriculture through the Iowa Department of

Public Health, Bureau of Nutrition & Health Promotion.

What is my role as a WIC vendor? Approved WIC vendors enable

WIC participants to redeem their food instruments for nutritious foods.

As an approved WIC vendor, you’ve agreed to follow state and

federal WIC regulations as outlined in the WIC Vendor Agreement &

Handbook.

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Special Purpose Vendors

Special Purpose vendors may be retailers of any

type of merchandise, but may only accept WIC

food instruments for the infant and special formu-

las that appear on their eWIC card.

While there is no minimum inventory requirements

for Special Purpose vendors, they are required

to produce the specified formula within 48 hours

or within 72 hours if a weekend or holiday

is involved.

Special formula inventory must be

maintained for as long as there is a

participant in the area that requires the

special formula.

Prices charged to WIC participants

must be equal to or less than the

prices charged to all other customers.

Approved Infant

Formula Distributors

WIC approved vendors are

required to only purchase

formula from a list maintained

by the state WIC program,

which includes state-licensed

wholesalers, distributors,

retailers, and infant formula

manufacturers registered with

the Food and Drug

Administration (FDA).

A list of approved infant

formula distributors can be

found on the Iowa WIC

website.

WIC Special Purpose vendors must

meet each of the following criteria:

No more than 50 percent of the

retailer’s gross retail sales may be

realized from the sale of authorized

WIC infant formula or special medical

formula

WIC approved vendors are required to

only purchase formula from a list

maintained by the state WIC program

• Special Purpose vendors are not authorized to redeem anything other

than formula

Item Minimum Quantity

Cereal Cold, ready-to-eat cereals: 10 boxes- Two (2) boxes of (5) approved varieties- of the five (5) approved varieties, three (3) varieties must be whole grain.

Bread Four (4) 16 ounce loaves approved 100% whole wheat bread.

Brown Rice Two (2) 14-16 ounce containers instant/Boil in Bag approved brown rice.

Juice Fifteen (15) 64-ounce containers of at least three (3) approved varieties of shelf stable 100% fruit or vegetable juice.

Ten (10) 12-ounces containers of at least two (2) approved varieties of single flavor con-centrate, 100% juice.

Dairy Products 4 gallons whole milk (whole vitamin A and D fortified fluid milk).

4 gallons low-fat or fat-free milk (low-fat or fat-free fluid, Vitamin A and D fortified milk).

2 pounds of 2 different varieties weighing 8 or 16 ounces each (Approved varieties of cheese).

Dried Beans Two (2) 1-pound bags, any variety.

Peanut Butter 2 approved containers 16 -18-ounce size, of 100 percent peanut butter.

Eggs (Grade A) 5 dozen conventional large fresh eggs, white or brown.

Fish 8 containers of tuna, 5-ounce minimum size. 8 containers of salmon, 5-ounce minimum size.

Formula Twenty-Four (24) 13-ounce cans of any current rebate contract concentrated formula, or 6 cans of any current rebate contract powdered formula.

Infant Cereal Twenty-Four (24) ounces of at least two (2) varieties of WIC approved dry infant cereal (infant cereal with at least 45% of the daily value for Iron per serving).

Infant Fruits and Vegeta-

bles

Fifty (50) 4-ounce containers of at least five (5) approved varieties (single ingredient or blends).

Infant Meats Ten (10) 2.5-ounce containers of single ingredient meats of at least 2 approved varieties.

Fruits and Vegetables Ten (10) varieties of fresh fruits and vegetables each Two (2) varieties of frozen fruits and vegetables each

Note: The variety and quantity in stock are defined as including both inventory on display and on-premises storage,

but not inventory on order from suppliers.

Minimum Stocking Requirements

Iowa WIC grocery vendors are required to stock, at

minimum, the following quantities of items.

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Supplemental Foods Authorized by the Iowa WIC Program

FOOD APPROVED BRANDS OR VARIETIES

Cereal

Note: Mini-mum pack-age size for both national and store brand cereal is 12oz.

+ indicates agluten freeproduct, *indicated awhole grainproduct.

Ready to Eat Cereal:

General Mills: Cheerios – only Plain* and Multi-Grain*; Chex – only Corn+ , Rice+, Wheat*; Vanilla+; Blueberry+; Cinnamon+; Kix – only Plain*, Berry Berry* and Honey*; Wheaties* Kellogg's: Corn Flakes; Crispix; Frosted Mini Wheats – only Plain* and Bite Size*; Rice Krispies; Special K – Plain only Malt-O-Meal: Corn Flakes; Crispy Rice; Frosted Mini-Spooners – Plain only*; Oat Blenders– only Honey and Honey & Almonds Post: Alpha Bits*; Bran Flakes*; Grape-Nuts– only Original* and Flakes*; Great Grains*-Only Banana Nut Crunch; Honey Bunches of Oats (Almonds, Cinnamon Bunches, Honey Roasted, Pecan & Maple Brown Sugar, Whole Grain Honey Crunch*, Whole Grain with Vanilla Bunches*) Quaker: Life – only Plain*; Oatmeal Squares* (Brown Sugar, Cinnamon, Golden Maple, Honey Nut)

ONLY these store brands 12 oz or larger: Always Save, Best Choice, Centrella, Clear Value, Essential Everyday, Fareway, Fastco, Food Club, Great Value, HyTop, HyVee, IGA, Kemach, Kiggin’s, Market Pantry, Our Family, Save-A-Lot, Schnucks, Shurfine, Signature Kitchens, Valu Time

ONLY these store brand flavors: Bran Flakes*, Corn Flakes, Corn Biscuits, Corn Squares, Crisp(y) Rice, Crispy Hexagons, Frost-ed Shredded Wheat*, Frosted Bite-Size Shredded Wheat*, Multigrain Toasted Oats, Multigrain Tasteeos, Multigrain Medley, Spins, Nutty Nuggets, Crunchy Nuggets, Nuggety Nuggets, Wheat and Crunchy, Oats and More, Honey and Oats, Oat Wise*, Simply Living*, 4 Corner Crunch*, Live Life @ 100%/Crunchy Oat Squares*, Oatmeal Squares*, Oat Squares*, Rice Biscuits, Rice Squares, Toasted Oats*, Tasteeos*, Happy O’s*, Rollin Oats*, Wheat Flakes*, Wheat Squares*, Wheat Biscuits*

Hot Cereals: Cream of Wheat – Plain and Whole Grain*; includes 1 minute, 2 ½ minutes, and 10 minutes/Cream of Rice+/Malt-O-Meal Chocolate/Malt-O-Meal Original. NO: Added fruit, yogurt, or nuts.

Bread Must say “100% whole wheat” on the package and whole wheat must be the first ingredient on the label 16 ounce loaf 100% whole wheat loaf approved brands include: Arnold Light, Aunt Millie's, Best Choice,Family Choice, Fareway, Great Value, HyVee, IGA, Lewis Bunny, Our Family, Ozark Hearth, Pepperidge Farms, Roman Meal, Sara Lee, Schnucks, Shurfine, Shurfresh, Village Hearth20 ounce loaf 100% whole wheat approved brands include: Best Choice, HyVee, Nature’s Own, Nature’s Harvest, Sara Lee, Village Hearth24 ounce loaf 100% whole wheat (fully breastfeeding women only) brands include: Arnold Dutch, Aunt Millie's, Best Choice, Brownberry, Country Hearth, Hartford Farms, Nature’s Pride ,Oroweat, Our Family, Pepperidge Farms, Sara Lee.NO: Added fruit, nuts, and seeds.

Tortillas 16 Oz package

Corn Tortillas (Yellow or White): Azteca, Best Choice, Best Yet, Calidad, Carlita, Celia’s, Chi-Chi’s, Don Poncho, Essential Everyday, Food Club, Guerrero, Herdez, HyVee, IGA, La Banderita, La Burrita, Mama Lupe’s, Mission, Pepito, Sara Lee, Shurfresh, Tia RosaWhole Wheat Tortillas: Azteca, Best Choice, Buenvita, Celia’s, Chi-Chi’s, Food Club, Frescado, Great Value, Hormel, HyVee, La Banderita, Mama Laupe’s, Mission, Ortega ,Our Family, Schnucks, Shurfine. NO: Added flavoring.

as of January 1st, 2019

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FOOD APPROVED BRANDS OR VARIETIES

Brown Rice 14-16 ounce package includes instant and boil-in-bag/16 ounce any brand of plain regular brown rice. NO: Added flavoring.

Oatmeal 16 ounce container/Quick or old fashioned/Approved Brands: Mom’s Best/Best Choice/Our Family. NOTE: Oatmeal is brand specific.

Dry Beans Any brand in 16 ounce packages/Includes black, black-eyed peas (cow peas or cow beans), kidney, garbanzo (chickpeas), great north-ern, lentil, lima (butter beans), navy, pinto, red, soybeans, split peas. NO: Mixed beans or soup mix, added vegetables, fruits, meat, sugars, fats, or oils.

Peanut Butter

Store brand only in containers of 16-18 ounces/Includes chunky, crunchy, creamy, smooth, low sodium and reduced sugar. NO: Peanut Butter spreads or reduced fat, added marshmallows, honey, jelly, chocolate or similar ingredients, bulk or freshly ground.

Fish Any brand of chunk light tuna including water packed and oil packed/Minimum container size of 5 ounces; includes cans and foil pouches/Includes regular and low sodium. NO: Added ingredients, white albacore, solid or yellowfin tuna. Any brand of pink salmon with or without bones and skin/Minimum container size of 5 ounces; includes cans and foil pouches/Includes regular and low sodium. NO: Chum or red salmon, added ingredients.

Fruits and Vegetables

Fruits Allowed: Fresh fruit, frozen in juice or waterFruits Not allowed: Syrups or added sugars or sweeteners, added fats, oils, or salt. No dried fruit, items from salad or fruit bars, party trays, fruit baskets, fruit and nut mixtures. Vegetables Allowed: Fresh including any potatoes, bagged salads with no additional ingredients; frozen without added fat, oil, sauces, sugars, pasta or rice; Vegetables Not Allowed: Dried vegetables, herbs and spices, items from salad bars, party trays, nuts including peanuts; Frozen french fries, tator tots, potato rounds, diced potatoes, shredded hash browns, or hash brown patties with fats/oils, seasonings or sugars. NOTE: Dollar value is specified, if purchase exceeds value specified, participant may pay the difference.

Apple Juice: Approved Brands: Always Save, Apple & Eve, Baymist, Best Choice, Big Tex, Corner Stone, Essential Everyday, Fareway, Great Value, Harvest Classic, HyTop, HyVee, IGA, Juicy Juice, Langers, Market Pantry, Mott’s Original, Mrs. Clark’s, Old Orchard, Our Family, Schnucks, Seneca, Shurfine, Signature Kitchens, Texsun, Tipton Grove, Tree Top. Blended Fruit Juice (all flavors of these brands): Apple & Eve Cranberry Blends, Best Choice Juice Blends, Big Tex, Great Value, HyVee Cranberry and Pomegranate Blends, HyVee Just Juice, IGA, Juicy Juice, Langers, Market Pantry, Northland Cranberry Blends, Old Orchard, Our Family, Schnucks, Shurfine, Signature Kitchens, Texsun.Grape Juice – White, Purple or Red: Always Save, Baymist, Best Choice, Big Tex, Essential Everyday, Fareway, Great Value, HyTop, HyVee, IGA, Langers, Market Pantry, Midwest Country Fare, Mrs. Clark’s, Old Orchard, Schnucks, Signature Kitchens,Texsun, Tipton Grove, Welch’s.Grapefruit Juice – White, Pink or Ruby Red: All brands of 100% grapefruit juice Orange Juice: All brands of 100% orange juice, with or without pulp. Pineapple Juice: Best Choice, Big Tex, Everyday Essential, Fareway, Great Value, HyTop, HyVee, IGA, Langers, Libby’s, Old Orchard, Our Family, Schnucks, Signature Kitchens,Texsun.Tomato Juice or Blended Vegetable Juice: Best Choice, Big Tex, Campbell’s (Regular, Healthy Request and Low Sodium), Diane’s Garden, Garden Fest, HyTop, HyVee, IGA, Langers, Market Pantry, Mrs. Clark’s, Our Family, Schnucks, Texsun, V-8 Plain only. (Shelf Stable 32oz also allowed for these brands.)REFRIGERATED (64OZ): Orange Juice - All brands of 100% orange juice. ONLY: 100% Unsweetened fruit juice or 100%vegetable juice. NO: Drinks, ades, nectars, juice beverages, infant juices, cocktails, twisters, or coolers.

Apple Juice: Best Choice, Food Club, Great Value, HyTop, HyVee, IGA, Market Pantry, Old Orchard, Seneca, Shurfine, TreeTop Grape Juice – White or Purple: Best Choice, Great Value, Market Pantry, Old Orchard, Seneca, Welch’s (with yellow end cap only) Grapefruit Juice – White, Pink or Ruby Red: All brands of 100% grapefruit juice Orange Juice: All brands of 100% orange juice. Includes added calcium, with pulp, and pulp-free Pineapple Juice: Dole, Langers, Market Pantry, Old Orchard

ShelfStableJuice (64oz)

FrozenJuice(11.5-12oz)

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Milk NOTE: Any brand of cow milk that is pasteurized with vitamins added in the container size and fat content specified. Cow’s milk: Whole milk/1% Lowfat or Fat Free Skim Milk/Evaporated Fat Free Milk/Evaporated Whole Milk/Nonfat Dry Milk (powdered) Milk Alternatives:Lactose-Free Milk – Lowfat (1%) or Fat Free (e.g., Dairy Ease or Lactaid)/Lactose-Free Milk- Whole (e.g., Dairy Ease or Lactaid)/Sweet Acidophilus Milk- Fat free, 1% or 2%/Powdered Goat Milk – Nonfat or whole, Meyenberg Brand Only/Evaporated Goat Milk – Whole, Meyenberg Brand Only

NO: Flavored Milk, rice or nut milks or milks with special health claims

Eggs Any brand in containers of one dozen/USDA Grade A, large, white or brown. NO: Eggs that make special health claims.

Cheese Any brand in 8 ounce or 16 ounce packages/Chunk, shredded or Mozzarella string cheese/Natural and domestic cheeses including Cheddar, Colby, Colby-Jack, Monterey Jack, and Mozzarella/Includes varieties such as medium, sharp, extra sharp/2% milk, lowfat, and fat free natural cheeses are also allowed.

NO: Sliced, cubed, or crumbles, added ingredients or flavorings, processed cheese, cheese spreads, or American cheese, cheese pur-chased from service counters.

Tofu 16 ounce packages/Approved brands: Azumaya – Silken, Firm, Extra Firm/House Foods (Premium) – Medium Firm, Firm, Extra Firm. NO: Special Health Claims

Soy Beverage 64 ounce containers/Approved brands:8th Continent Original or Vanilla Soymilk/Silk Original Soy Beverage

Yogurt Nonfat, low-fat Whole Plain or flavored Regular or Greek No frozen yogurt, yogurt tubes, or drinkable yogurt No added ingredients such as granola, nuts, honey,

candy pieces, etc. No artificial sweeteners, No organic

32 oz. Whole: Old Home:Plain, Vanilla; Oikos: Plain; Dannon: Plain, Strawberry, Vanilla; Mountain High: Strawberry; Brown Cow: Maple, Plain, Vanilla 32 oz. Whole Greek: Chobani: Plain; Great Value: Plain; HyVee: Plain,Honey Salted Caramel; Old Home: Plain, Vanilla; Greek Gods: Black Cherry, Honey, Straw-Honey, Vanilla Honey 24 oz. Low-fat: Anderson Erikson: Plain, Vanilla, Strawberry, Cherry Vanilla; Land O Lakes: Peach, Raspberry, Strawberry, Straw-Banana, Vanilla 24 oz. Low-fat Greek: Country View: Plain; Greek Gods: Plain 32 oz. Low-fat: Best Choice: Vanilla, Plain, Strawberry; Coburn Farms: Plain, Vanilla; Dannon Naturals: Plain, Vanilla; Everyday Essentials: Strawberry, Blueberry,Vanilla, Plain; Great Value: Strawberry Banana, Peach, Strawberry, Vanilla; HyVee: Peach, Vanilla, Light Vanilla,Strawberry, Straw-Banana; Lucerne: Vanilla, Strawberry; Market Pantry: Vanilla; Mountain High: Plain, Vanilla; Schnucks:Vanilla, Strawberry, Plain; Yoplait: Strawberry, Vanilla, Peach, Straw-Banana 24 oz. Non-fat: Land O Lakes: Light Plain24 oz. Non-fat Greek: Greek Gods: Plain 32 oz. Non-fat: Brown Cow: Plain, Vanilla, Cream Top; Dannon: Plain,Strawberry, Straw-Banana; Dannon Light & Fit: Vanilla; Everyday Essentials: Plain; Great Value: Plain; HyVee: Plain;Lucerne: Plain; Market Pantry: Plain; Mountain High: Plain, Vanilla Old Home: Plain, Vanilla; Our Family: Vanilla, Plain,Strawberry; Schnucks: Plain; Shurfine: Plain

Formula ONLY the brand of formula listed/ONLY the container size listed/ONLY the type of formula (powder, liquid concentrate or ready to use) specified. NO: Substitutions.

Infant Cereal 8 ounce and 16 ounce packages/Includes rice, oatmeal, multi-grain and whole wheat. Approved brands include: Beechnut/Gerber/Tippy Toes. NO: added fruit, added formula, special claims such as added DHA/ARA or Organic.

Infant Fruits and Vegeta-bles

4 ounce containers, single or twin pack/Includes fruits or vegetables, single flavor or blend/May include white potatoes as an ingredient but not the primary ingredient. Infants 9-11 months may receive a CVV for the purchase of fresh fruits and vegetables in lieu of a portion of the infant food fruits and vegetables. Refer to policy 235.03 for allowances.

Approved brands include: Beechnut Stage 2/Gerber 2nd Foods/Tippy Toes Stage 2

NO: added sugars, starches, or salt, desserts, dinners.

Infant Meats 2.5 oz containers/Single flavor, beef, chicken, ham or turkey/Includes pureed meat and gravy or broth. Approved

brands: Beechnut Stage 1/Gerber 2nd Foods/Tippy Toes Stage 2 NO: Dinners or meat sticks

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Sanction System

There are five types of sanctions that may be applied to vendors for violations of

program regulations. Theses sanctions are:

Nonpayment of food instruments Issuance of violation points Temporary disqualification (one year, three years, six years) Permanent disqualification Civil Money Penalties (CMP)

State agency sanctions are based on a pattern of violations. Violation points will

be issued after two of the same violations. Vendors who are disqualified from par-

ticipation in, or have a CMP imposed by the Supplemental Nutrition Assistance

Program (SNAP) shall be automatically suspended from the WIC program. If the

vendor has been terminated from the WIC program and submits a claim, it will be

fully denied.

Violations are an indication of a vendor’s inattention to or disregard of the

requirements of the WIC Vendor Agreement. It’s in the departments' interest to

record these violations and take them into account when considering whether to

continue its contractual relationship with the vendor.

State agencies must notify WIC approved vendors of an initial violation in writing,

unless notification would compromise an investigation.

Filing a Complaint

To report a program abuse or fraud, or to file a complaint against

another vendor, local WIC agency or a WIC participant, you may

use one of the following methods:

Call: 515-281-6650

Write: Submit via mail a completed Vendor Comment Form* to:

Iowa Department of Public Health

Attn: WIC Vendor Section

321 East 12th Street

Des Moines, IA 50319-0075

Fax: 515-281-4913

E-mail: wicvendor@idph.iowa.gov

* The Vendor Comment Form can be found on the Iowa WIC website

Claims Procedure

The Claims Procedure for eWIC is

automatic. Once the participant swipes

their eWIC card, the request for

payment is sent directly to WIC’s MIS.

If the transaction occurs prior to 2PM,

the claim will process that night and

the payment will be distributed the next

bank day (Monday-Friday).

If the transaction occurs after 2PM, the

claim will process with the transactions

the following day and payment will be

distributed the following bank day.

For transactions occurring on a

Friday, Saturday or Sunday, payment

will be distributed the following Monday

(as long as banks are open).

Participants may only purchase the food items and quantities on the eWIC card. WIC

participants must receive the food item that corresponds specifically to the UPC code

scanned by the vendor during the transaction. A participant cannot buy more than the

total quantity of food on their eWIC card and that appears on their eWIC receipt.

Where brand names are specific, only those brands can be purchased.

Vendors are prohibited from scanning any UPC code that is not affixed to the actual

item being purchased by the WIC participant, or any UPC code as a substitute,

replacement, or otherwise not actually affixed to the actual item being purchased by

the WIC participant.

A Cash Value Benefit (CVB) is issued to some participants for the purchase of fruits

and vegetables. The dollar amount available varies with each participant. A vendor

must accept an alternative form of payment for CVB transactions only.

WIC participants are permitted to use vendor and manufacturers coupons and buy-one -get-one promotions to purchase WIC foods.

Vendors shall not allow substitutions, cash, credit, refunds or exchanges.

All WIC participants receiving detailed instructions on how to use their eWIC card prior

to issuance and should have no problem using their eWIC card; however, on occasion

is may be necessary for store associates to assist some participants in using their

eWIC card correctly.

Individuals using the eWIC card will be using a Personal Identification Number (PIN) at

checkout. No other identification may be required of a WIC participant. The vendor

identification is programmed for each individual store and resides within the Point of

Sale (POS) system.

Contact the state WIC office to discuss the process on adding new products (UPCs)

that may be WIC eligible.

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When handling eWIC cards, there are federal and state regulations that every

vendor must follow. Each time a vendor accepts an eWIC card, the vendor

certifies that the program regulations were followed in that transaction. Failure

to adhere to these regulations could result in a vendor’s suspension from

participating in this program. The WIC vendor’s cooperation is essential to the

WIC program. It’s the vendor’s responsibility to ensure that this information is

clearly understood by all store associates who will be involved in WIC

transactions.

Procedure for Transacting and Redeeming eWIC

Iowa eWIC cards may

only be redeemed in

Iowa, at Iowa WIC

approved vendors.

eWIC Transaction Process

1) Scan items.

2) Participant will swipe their

card and enter their PIN.

Vendors shall not request the

participant’s PIN, nor should

they enter the PIN for them.

3) Print the participant’s eWIC

receipt.

Stand Beside eWIC

Participants will swipe their card

and enter their PIN first. Please

see your Point of Sale manual for

additional instructions.

Behind the Scenes

Payment will be dependent on a

benefit inquiry that the system

uses to:

Validate the benefit month

Validate benefits to be re-

deemed

Benefits start on the first of each

month and end the last day of

each month.

WIC Contacts

eWIC Project Manager—Brandy Benedict

515-418-2683 | Brandy.Benedict@idph.iowa.gov

Vendor Management Coordinator—Kenny Kane

515-281-6205 | Kenny.Kane@idph.iowa.gov

Vendor Representative—Ken Kane

515-281-3929 | Kenneth.Kane@idph.iowa.gov

Vendor Nutritionist—Caryn Wittry

515-275-4138 | Caryn.Wittry@idph.iowa.gov

In accordance with Federal civil rights las and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and insti-tutions participating in or administering USDA programs and prohibited from discriminat-ing based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Signs Language, etc.) should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimina-tion Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

(1) Mail: U.S. Department of AgricultureOffice of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410;

(2) Fax: (202) 690-7442; or(3) Email: program.intake@usda.gov

This institution is an equal opportunity provider.

Iowa Department of Public Health

Attn: Iowa WIC Program

Lucas State Office Building

321 East 12th Street

Des Moines, IA 50319-0075

Phone: 515-281-6650

Fax: 515-281-4913