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Vendor Training 2014-2015

Vendor Training 2014-2015. Table of Contents State WIC Contact Information What is WIC? WIC Vendor Food Card Message from Vendor Manager Food

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Page 1: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Vendor Training2014-2015

Page 2: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Table of Contents State WIC Contact Information What is WIC? WIC Vendor Food Card Message from Vendor Manager Food Card Changes FY 15 (Effective October 1, 2014) Scanner Changes Participant Booklet WIC Booklet or Checks Left at Store Shelf Tags Cash Value Voucher (CVV) Redeeming WIC Checks and CVVs Check Rejection Reasons & Remedies WIC Approved Food Test Stocking Requirements Vendor Complaints WIC Pharmacies Blunders WIC Approved Food Test: Answers FY 15 Vendor Food Card Non-discrimination Statement

Page 3: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

State WIC Contact Information

Indiana State Department of Health-WIC2 North Meridian StreetIndianapolis, IN 46204Toll Free: 800-522-0874

Access the WIC approved Food Card, Vendor Manual, Vendor Notices, Vendor Application and Newsletters at: www.wic.in.gov

Vendor Team Amy Peeler 317-234-7250

[email protected] Lyndsay Perrine 317-233-5587

[email protected] Dan Labus 317-233-5586

[email protected]

Page 4: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

What is WIC? WIC= Women, Infants and Children

Funded by the USDA Run by the Indiana State Department of Health and local sponsoring agencies

Provides nutrition education and healthy supplemental foods to: Pregnant women Breastfeeding women Postpartum women Infants Children up to the age of 5

Indiana WIC spends approximately $110 million annually to purchase food through authorized vendors

Page 5: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

WIC Food Card

Specifies the only foods allowed for participants Pictures and “Not included” descriptions help identify approved foods Food brands, sizes and containers are important WIC Program Booklets are provided to each participant WIC approved food cards are provided to authorized WIC vendors for

each cash register Many infant formulas and medical foods are allowed but not on the

food list. Allow them only when specified on the check. Examples: Neocate and Nutramigen Full list available at www.wic.in.gov

Page 6: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

WIC Food Card Cont.

Food Groups Infant Formula Infant Food Infant Cereal Milk and Cheese Eggs Fruits and Vegetables (fresh and frozen) Peanut Butter Juice (shelf stable, frozen concentrate, non-frozen concentrate) Bread, Tortillas, Brown Rice and New Whole Wheat Pasta Cereal Chunk Light Tuna and Pink Salmon Dry and Canned Beans

Page 7: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Message From Vendor Manager

The Indiana WIC Program will pilot EBT in January 2016. Once the pilot has been determined a success, we will gradually roll out state wide by the end of 2016. This is an exciting time for the Indiana WIC Program, our local agencies, participants and the vendors that provide the WIC food to participants. This is a difficult and complex transition that will require the cooperation of all of our partners. The state vendor staff will begin building the Approved Products List (APL) later this fall. Some of you will see us in your stores scanning UPC codes, evaluating nutrition information and recording full product descriptions. We look forward to this project and will keep you informed as we progress.

Page 8: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Food Card Changes FY 15

CerealOnly 18 oz. and 36 oz. box sizes allowed

Exception: 11.8 oz. Quaker Instant Oatmeal Original= allowed

Quaker 11.8 oz. Instant Oatmeal Original

Page 9: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Food Card Changes FY 15 Cont.

Discontinued CerealsHoney Bunches of Oats: 18 oz. Peach RaspberryMalt-O-Meal: 18 oz. & 36 oz. Honey & Almond Oat Blenders

Newly Approved CerealsQuaker: 11.8 oz. Instant Oatmeal OriginalGeneral Mills: 18 oz. Rice ChexGeneral Mills: 18 oz. Corn ChexGeneral Mills: 18 oz. & 36 oz. Multi Grain Cheerios

Page 10: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Reminder to Vendors: Cereal

Many participants are having difficulty finding the correct sizes of WIC approved cereals. Please make sure to stock 18 oz. and/or 36 oz. sizes.

Page 11: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Food Card Changes FY 15 Cont.

Infant Cereal 8 oz. infant cereal including

Quinoa is not allowed

Infant Food Multi-packs are not allowed

(Not approved) (Not approved)

Page 12: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Food Card Changes FY 15 Cont.

Beans Additional allowed canned beans (15-64 oz.):

Pinto Lima Black-eye Peas Fat-free Refried

Fish Boneless and Skinless Salmon (5, 6, 7.5, 14.75 oz.)= Allowed

Page 13: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Food Card Changes FY 15 Cont.

Whole Grains: BreadAdditional allowed 16 oz. Bread:

Butternut 100% Whole WheatFamily Choice 100% Whole WheatSchwebel 100% Whole WheatVillage Hearth 100% Whole Wheat

Deleted:Aunt Millie’s Cranberry-Apple Swirl

Discontinued by manufacturer

Page 14: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Food Card Changes FY 15 Cont.

Whole Grains: Tortillas Additional allowed 16 oz.

Tortillas:

Food Club Whole Wheat Guerrero Whole Wheat or

Corn Kroger Whole Wheat La Burrita Corn Schnucks Whole Wheat

Whole Grains: Pasta16 oz. Pasta= Allowed

Any brand Any type of noodle allowed Whole Wheat Organic: not included

Page 15: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Reminder: Least Expensive Milk

How to interpret the least expensive brand of milk:Must be least expensive brandNot required to buy least expensive type of milk

Example of Least Expensive Brand of Milk:WIC check states “(002) gallon container(s),low fat or fat free milk-least

expensive brand”.Participants may choose type of milk from what is listed on the check

(low fat or fat free)Participants may get fat free even if it costs more than low fatParticipants may not choose brand-they must get the least expensive

brand If a brand of milk goes on sale and temporarily becomes the least

expensive brand, participants may get the sale brand or the brand normally least expensive

Page 16: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Milk Change Effective October 1, 2014, the majority of WIC checks issued to women and

children over the age of 2 will require the purchase of lowfat (1% or ½%) or nonfat (skim) milk only.

Participants in this group currently issued this check are also allowed the purchase of reduced fat (2%) milk as an alternative to the lowfat and nonfat options.

Reduced fat (2%) milk will no longer be an option except to a minimal population of participants.

Indiana WIC expects the majority of participants who currently purchase reduced fat (2%) milk will switch to lowfat (1%), and few will switch to nonfat (skim).

This change will occur gradually over a three month period beginning October 1, 2014.

As a result, there is an adjustment to the stocking requirement for milk: Total of 12 gallons 3 gallons whole milk, 2 gallons 2% milk, 7 gallons low fat and skim milk

Page 17: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Food Card Changes FY 15 Cont.Cheese8 oz. or 16 oz. onlyMay be block, sliced, shredded, cubed, sting, stick or crumbles.

(block)

(string)

(sliced)

(shredded)

(cubed)

(crumbles)

Page 18: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Deli Deluxe Cheese: Message From KraftKraft Deli Deluxe Cheese: Individually wrapped sliced American cheese= not allowed Ingredients changed and this item is now a cheese food

Cheese food is not allowed (see Vendor Food Card)

Approved Kraft Deli Deluxe Cheeses- Not individually wrapped American (yellow) Sliced Cheese, 16 oz. (021000602698) American (white) Sliced Cheese, 16 oz. (021000602704) 2% American (yellow) Sliced Cheese, 16 oz. (021000625666) American (yellow) Sliced Cheese, 8 oz. (021000602513) Sharp Cheddar Sliced Cheese, 8 oz. (021000602568)

Page 19: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Kraft Deli Deluxe Cheese

Kraft Deli Deluxe American Cheese Slices NOT Individually Wrapped

*WIC Approved*

Kraft Deli Deluxe American Cheese SlicesIndividually Wrapped*NOT* WIC Approved

Page 20: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Food Card Changes FY 15 Cont.

Shelf Stable or Refrigerated Juice Any brand of 64 oz. 100% juice with a minimum of 120% Vitamin

C content of the following flavors are allowed: Apple Juice Grape Juice Grapefruit Juice Orange Juice Pineapple Juice (new) Tomato Juice Vegetable Juice

Any flavor of Old Orchard 100% Juice Blends is allowed Any flavor of Juicy Juice 100% Juice Blends is allowed

Page 21: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Food Card Changes FY 15 Cont.

Frozen Concentrate Juice Any brand of 11.5-12 oz. 100% juice with a minimum of 120%

Vitamin C content of the following flavors are allowed: Apple Juice Grape Juice Grapefruit Juice Orange Juice

Any flavor of Welch’s with the yellow tab is allowed Any flavor of Old Orchard with the green tab is allowed Any flavor of Dole is allowed

Page 22: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Reason of Change to Allowed Juices The decision to allow any brand of the specified juice types that

qualify instead of the least expensive brand of each type of juice in FY 15 was made to lower the amount of confusion by participants and vendors

This change will also allow for more options

Vendors need to: Evaluate juices in the store to see which brands qualify

Reminder: Juices must be 100% juice, have at least 120% Vitamin C content, be an approved flavor, and an approved size.

Add juices that qualify to your scanning system so they are identified as WIC approved (if applicable)

Products with names such as juice beverage, cocktail juice, fruit drink, or juice drink are not 100% juice, so they are not approved

Page 23: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Scanner Changes: Items to Add

Cereal 11.8 oz. Quaker Original Oatmeal 18 oz. Rice Chex 18 oz. Corn Chex 18 oz. and 36 oz. Multi Grain Cheerios

Canned Beans (15-64 oz.) Pinto, Lima, Black-eye Peas and Fat-free

Refried Fish-Pink Salmon (5, 6, 7.5, 14.75 oz.)

Boneless and Skinless Salmon Juice- any brand (64 oz.)

Apple, grape, grapefruit, orange, pineapple, tomato, vegetable

All Old Orchard 100% Juice Blends All Juicy Juice 100% Juice Blends

Juice-any brand (frozen 11.5-12 oz.) Apple, grape, grapefruit and orange Any flavor Welch’s (yellow tab only) Any flavor Old Orchard (green tab only) Any flavor Dole

Bread (16 oz.) Butternut 100% Whole Wheat Family Choice 100% Whole Wheat Schwebel 100% Whole Wheat Village Hearth 100% Whole Wheat

Tortillas (16 oz.) Food Club Whole Wheat Guerrero Whole Wheat or Corn Kroger Whole Wheat La Burrita Corn Schnucks Whole Wheat

Pasta (16 oz.) Any brand, whole wheat

Cheese (8 oz. or 16 oz.) Block, sliced, shredded, cubed, sting, stick or

crumbles Any of the following flavors or combinations

of flavors are allowed: American-pasteurized processed, Cheddar, Colby, Colby-Jack, Monterey Jack, Mozzarella, Provolone, Swiss

Page 24: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Scanner Changes: Items to Delete

Take the following items out of the scanning system as they are no longer WIC approved:

Honey Bunches of Oats: 18 oz. Peach Raspberry

Malt-O-Meal: 18 oz. Honey & Almond Oat Blenders

Aunt Millie’s Cranberry-Apple Swirl

8 oz. and 16 oz. Kraft Deli Deluxe Individually Wrapped cheese slices

Page 25: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

WIC Program Booklet

Page 26: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

WIC Booklet or Checks Left at Store

Call your local WIC clinicLocal clinic phone number should be on bookletReport the participant name and ID # to local clinic

Local clinic will contact participant and have them pick up booklet and/or checks at your store

Store will have a designated location where lost items can be claimed

Never destroy booklets or checks

Page 27: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Shelf Tags

Shelf tags are provided to vendors to help participants select correct foodsProperly placed shelf tags help speed up checkout

WIC acronym and logo may not be used on other shelf tags that are not provided or approved by WIC

Tags that are not the current green color need to be removed

Do not display tags for items that are not stocked Contact your local WIC office for replacement shelf tags

Page 28: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Shelf Tags Cont.

New green tags should be displayed once received

By October 1, 2014, only green tags should be displayed for stocked items Remove all yellow tags

Page 29: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Cash Value Voucher (CVV)

CVV is a fixed dollar amount WIC check used to purchase fruits and vegetables

How to redeem CVVs: CVVs have limits of $4, $8, $10 or $15

$4 CVV will start being issued to participants October 1, 2014. Clients may choose a $4.00 CVV in lieu of some 4 oz. baby food $6.00 CVVs will no longer be issued to participants

Never write in more than the CVV allows CVV’s submitted over stated dollar amount cannot be corrected and

resubmitted If the cost is over the dollar limit the participant may:

Pay the overage Return item(s) to stay within the dollar amount

Cash back is not allowed

Page 30: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Cash Value Voucher

Page 31: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

CVVs: Decorated Pumpkins

Pumpkins: Regular, plain pumpkins

are WIC-eligible Reminder: Ornamental

and decorative fruits and vegetables such as chili peppers on a string; garlic on a string; gourds; painted pumpkins are not WIC-eligible Decorative pumpkins are

those that come pre-decorated and are not WIC-eligible

Page 32: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Redeeming WIC Checks & CVVs

Provide only food listed on check Substitutions are not allowed

Always allow specific items on check such as formula or medical foods

WIC bank agent edits each check for dates, participant signature, ID stamp and price

If a check is rejected for payment: Image of check is returned to your store with the reject stamp reason

stamped on check image Consult your local WIC person or the WIC Vendor Manual for direction on

what to do with rejected checks

Page 33: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Redeeming WIC Checks & CVVs Cont.

Check Redemption Process Put register in “WIC mode” if applicable Ask to see the participant’s WIC Program Booklet

Do not redeem checks without Program BookletEveryone authorized to redeem checks is listed on booklet

No other form of ID is needed Redeem checks one at a time

Participants have been instructed to separate WIC foods from other purchases

Participants have been instructed to separate WIC foods by individual check

If items are not separate, ask participant nicely to do so

Page 34: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Redeeming WIC Checks & CVVs Cont.

Look at the check If today’s date is not within dates of use on check, or check has been altered,

tell participant you cannot redeem check Compare foods listed on check with foods grouped with check; they must

match If foods match what is on check, scan foods in same order as they appear on

check Complete transaction by writing in the actual dollar amount of purchase,

today’s date, and your initials or ID number Get a participant signature last then move to next check If a food is not WIC approved and is rejected by scanner, work with participant

to get a correct food, or participant may choose to do without item If a food is allowed according to the WIC approved Food Card, but scanner

rejects it you need to override the scanner to allow the food for WIC purchase AND report the scanner programming error to your store for correction

Page 35: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Redeeming WIC Checks & CVVs Cont.

Have participant sign each check after each transaction to make each transaction complete Must use dark blue or black ink; light colored ink becomes “invisible” to

equipment that sends check images to the bank for payment resulting in a rejected check “NO SIGNATURE”.

Must sign in the participant signature block on check Verify that signature matches one of the signatures on the participant Program

Booklet Provide a customer receipt marked “WIC”

CVV Reminder: Never write in a dollar amount higher than the dollar amount listed on

check If dollar amount of fruits/vegetables purchased exceeds CVV dollar limit,

participant may choose to pay excess or buy fewer items

Page 36: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Vendor Manual Changes

Vendor Manual has been updated

A copy will be distributed with changes highlighted

Each store should maintain a file with a current Vendor Manual at all times

Your trainer will review the changes with you

The updated Vendor Manual can also be found at www.wic.in.gov

Page 37: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Rejected Checks or CVVs and Remedy

WIC checks have to pass an edit procedure prior to payment which includes a reasonable price for foods listed on check, correct redemption date, no alterations, a signature by WIC participant or proxy, a legible ID stamp, and depositing check prior to the stale date.

CVVs rejected for excess dollar amount are not eligible for correction and override.

Improperly redeemed checks or CVVs will be rejected and returned through your bank without payment.

The following slides explain reasons for a check or CVV to be rejected and some remedies.

Page 38: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Check Rejection Reasons & Remedy Cont.Reject Stamp Explanation/Remedy

Return UnpaidNO VENDOR NUMBER

Stamp check or CVV with your WIC ID stamp and re-deposit within 30 days of the last-day-to-use date.

Return UnpaidUNREADABLE VENDOR #

Go over vendor # with black pen or re-stamp check so that it is readable, then re-deposit within 30 days of last-day-to-use date.

Return Unpaid POST DATED

VOID-Do Not Redeposit

The check or CVV is redeemed prior to the first-day-to-use date.No remedy; this rejection will not be paid.

Return UnpaidSTALE DATED

VOID-Do Not Redeposit

The check or CVV is redeemed after the last-day-to-use date or was deposited more than 30 days after the last-day-to-use date.No remedy; this rejection will not be paid.

Page 39: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Check Rejection Reasons & Remedy Cont.Reject Stamp Explanation/Remedy

Return UnpaidALTERED

VOID-Do Not Redeposit

The check or CVV is altered.* (see page 11 in Vendor Manual)

UnapprovedREDEPOSIT

The check or CVV was previously rejected and then re-deposited. Normally this is a redeposit without local agency override approval stamp. It could also be a voided check that was re-deposited.

Return UnpaidMISSING SIGNATURE

VOID-Do Not Redeposit

The check is deposited without a participant or proxy signature. No remedy; this rejection will not be paid.

Page 40: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Check Rejection Reasons & Remedy Cont.

Reject Stamp Explanation/RemedyReturned Unpaid

EXCESS DOLLAR AMOUNTPrice submitted on check is too high for foods listed on check. Provide rejected check or the legal copy and price justification to the local agency coordinator. The local WIC Coordinator will review justification and approve payment only for correct foods actually purchased. Wrong items or excessive amounts of food will be deducted. If the original price was not, the new price may be encoded on check in MICR ink on a MICR strip placed over original price. Check must then be re-deposited within 30 days of the last-day-to-use date.

See Vendor Manual for full explanation

Page 41: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Check Rejection Reasons & Remedy Cont.

Reject Stamp Explanation/RemedyReturned Unpaid

UNAUTHORIZED VENDORVOID-Do Not Redeposit

Check was deposited with an unauthorized vendor number.No remedy; this rejection will not be paid.

ENCODING ERRORCorrect and Redeposit

Vendor’s bank or store made an error assigning the wrong value to the check when preparing the deposit or an error was made in the date file sent to the Federal Reserve Bank.The value assigned to the check needs to be corrected. Point out encoding error to your bank. Instruct your bank to make the needed correction and re-deposit. This does not need WIC approval.

Page 42: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Rejected Checks: Formula

Be on alert for checks that are rejected when they are prescribed for concentrate but powder formula is redeemed These checks will not be paid since the incorrect item was sold

When these checks are rejected and returned notify your local agency

Educate cashiers to read check messages

Page 43: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Concentrate vs. Formula Check: Example

Page 44: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

WIC Approved Food Test

1. Multi Grain Cheerios, 36 oz. box2. Fat-free refried beans, 16 oz. can3. Kraft Deli Deluxe Individually Wrapped cheese slices, 8 oz.4. Juicy Juice Grape juice, shelf stable, 64 oz.5. Honey Bunches of Oats-Peach Raspberry, 18 oz. box6. Quaker Instant Oatmeal Original, 11.8 oz. box7. Pinto beans, 15.5 oz. can8. Baby food, Pear Squash, (2) 4.0 oz. packs9. Whole wheat pasta, 16 oz. box10. Pink salmon, skinless and boneless in water, 5 oz. can

Page 45: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

WIC Approved Food Test

11. Welch’s frozen 100% White Grape juice concentrate, yellow tab, 11.5 oz.

12. Sargento reduced fat shredded sharp cheddar cheese, 8 oz. 13. Food Club whole wheat tortillas, 16 oz.14. Beech-Nut Just Carrots, 4.25 oz. jar15. Dole Pineapple Orange juice, 12 oz. frozen concentrate16. Mozzarella string cheese, 12 oz. 17. Cannellini beans (white kidney beans), 15.5 oz. can18. Corn Chex, 18 oz. box19. Langer’s 100% Pineapple juice, 120% Vitamin C, 64 oz.20. Organic tomatoes (with CVV for $4.00)

Page 46: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Stocking Requirements

Gerber Infant Formula: (6) 12.1 ounce containers of Gerber Good Start Gentle

concentrate (20) 12.7 ounce cans of Gerber Good Start Gentle powder (5) 12.9 ounce cans of Geber Good Start Soy powder (5) 12.4 ounce cans of Gerber Good Start Soothe powder

Notice: 12.4 oz. Gerber Good Start Protect (Gentle for Supplementing) is no longer a stocking requirement

Page 47: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Stocking Requirements Cont. Milk

Total of 12 gallons 3 gallons whole, 2 gallons 2%, 7 gallons low fat and skim

Cheese (2) kinds (3) pounds of domestic pre-packaged block, sliced, shredded, cubed, string, stick or crumbles

Eggs (3) one-dozen containers White Large or extra large

Juice (15) 64-ounce containers

(3) kinds (5) cans of 11.5 or12-ounce frozen or shelf-stable juice concentrate

(2) kinds

Page 48: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Stocking Requirements Cont. Cereal

(6) kinds dry (1) kind cooked A total of 20 boxes Must stock at least 1 whole grain cereal

Peanut Butter (5) 16-18 ounce jars

Dried Beans, Peas or Lentils and Canned Beans (2) kinds (3) pounds total in 1-pound bags AND (128) ounces of canned beans

15-64 ounce cans

Page 49: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Stocking Requirements Cont. Infant Cereal

(8) 8 ounce containers (2) kinds

Infant Food (48) 4 ounce jars (2) varieties each of fruits and vegetables (16) 2.5 ounce jars of meat only

May include broth

Bread (5) loaves of 16 ounce whole grain bread

Fruits & Vegetables ($30.00) worth of fresh fruits and vegetables (2) varieties of each

Page 50: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Vendor Complaints

As a WIC vendor you have the right to file a complaint against a WIC participant.

Form should be filled out with specific information on what was said and done by the participant.

Complaint form is available at www.wic.in.gov

Description should include height, weight, age, race, name, WIC household ID number, location, any witnesses, time and date.

Send complaint to your local WIC contact person and the appropriate action will be taken.

Page 51: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

WIC Pharmacies

Pharmacies may provide only formula and medical foods

Special order formula must be provided within two working daysReason: this is the infant’s only source of food

If someone asks you about a special formula that you do not have, refer them to your store pharmacy or to a pharmacy on the list provided to the participant by the WIC clinic

Page 52: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Blunders

Common check redemption mistakes: Not separating WIC purchases from other purchases

Cashiers not comparing the foods selected to what is on the check

Participants not signing checks

Vendors accepting checks early

Writing in an amount over the stated limit on a CVV

Using light colored ink to write on checks Light colored ink “disappears” when transmitted electronically to the bank

Page 53: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

WIC Approved Food Test: Answers

1. Approved2. Approved3. Not Approved (individually wrapped cheese slices are not

allowed)4. Approved5. Not Approved6. Approved7. Approved8. Not Approved (no multi-packs allowed)9. Approved10. Approved

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WIC Approved Food Test: Answers

11. Approved12. Approved13. Approved14. Not Approved (4.0 oz. jars of infant food fruits and vegetables

only)15. Approved16. Not Approved (wrong size; only 8 oz. or 16 oz. allowed)17. Approved18. Approved19. Approved (any brand in a 64 oz. container with at least 120%

vitamin C and is 100% juice)20. Approved (organic foods are allowed with CVVs)

Page 55: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

FY 15 Vendor Food Card

Page 56: Vendor Training 2014-2015. Table of Contents  State WIC Contact Information  What is WIC?  WIC Vendor Food Card  Message from Vendor Manager  Food

Non-discrimination StatementThe U.S. Department of Agriculture prohibits discrimination against its customers, employees, and applicants for employment on the basis of race, color, national origin, age, disability, sex, gender identity, religion, reprisal, and where applicable, political beliefs, marital status, familial or parental status, sexual orientation, or all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by the Department. (Not all prohibited basis will apply to all programs and/or employment activities.) If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at [email protected] who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339; or (800) 845-6136 (Spanish).USDA is an equal opportunity provider and employer.