VCM_6_5_Spec_Guide polycom

Document Title Version

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SPECIFICATIONS GUIDE

Polycom® RealPresence® Video Content Management Version 6.5 Specifications Guide

Software 6.5 | September 2013 | 3725-03878-002 Rev. A

Polycom Video Content Management Version 6.5 Specifications Guide 6.5

Polycom, Inc. 2

Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Trademarks

Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom. End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at [email protected]. Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document. Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to [email protected].

Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

http://support.polycom.com/PolycomService/support/us/support/network/video_content_management_solutions/index.html

mailto:[email protected]


http://support.polycom.com/PolycomService/home/home.htm

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Contents

About This Guide .................................................................................................................. 4 Information Elements .......................................................................................................... 4 Typographic Conventions ................................................................................................... 5 What’s in This Guide? ......................................................................................................... 5

Chapter 1: End User Requirements ..................................................................................... 6 VCM End User Specifications ............................................................................................. 6

Chapter 2: Virtualization and Load Testing of VCM Products ........................................... 8 VCM Products and Virtualization ......................................................................................... 8 Load Testing VCM Products ............................................................................................... 9

Chapter 3: RealPresence Capture Station Pro and RealPresence Media Editor Specifications ......................................................................................................................11

About RealPresence Capture Station 6.5 Software and Appliances ...................................11 About RealPresence Media Editor Software ......................................................................11 Supported File Types .........................................................................................................11 Web and Streaming Server Requirements .........................................................................13 RealPresence Capture Station Pro and Portable Pro Appliance Specifications ..................14 RealPresence Capture Station Appliance and Software References .................................16

Chapter 4: Polycom RSS 4000 ............................................................................................17 Chapter 5: RealPresence Media Manager – Software Edition Requirements ..................18

About RealPresence Media Manager Solutions .................................................................18 About RealPresence Media Manager – Software Edition ...................................................18 About the RealPresence Media Manager Software Specifications .....................................18 Database Management ......................................................................................................19 RealPresence Media Manager Software Role and Integration Support ..............................23

Chapter 6: RealPresence Media Manager – Appliance Edition Specifications ...............36 About RealPresence Media Manager – Appliance Edition .................................................36 RealPresence Media Manager Appliance Hardware Specifications ...................................36

Chapter 7: Lightweight Directory Access Protocol (LDAP) Integration ...........................39 Chapter 8: Media Utility for Microsoft Lync® and IBM® Sametime® Integration ...............41 Chapter 9: Web Single Sign On (SSO) Integration ............................................................44

Completing the Fields ........................................................................................................44 Validation Error Handling ...................................................................................................46 Encryption ..........................................................................................................................47

Chapter 10: Support and Intellectual Property ..................................................................49 Chapter 11: Getting Help .....................................................................................................51

More Information ................................................................................................................51 The Polycom Community ...................................................................................................51

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About This Guide

This specifications guide uses a number of conventions that help you to understand information and perform tasks.

Information Elements The following icons are used to alert you to various types of important information in this guide:

Icons Used in this Guide

Name Icon Description

Note

The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept.

Administrator Tip

The Administrator Tip icon highlights techniques, shortcuts, or productivity related tips.

Caution

The Caution icon highlights information you need to know to avoid a hazard that could potentially impact device performance, application functionality, or successful feature configuration.

Warning

The Warning icon highlights an action you must perform (or avoid) to prevent issues that may cause you to lose information or your configuration setup, and/or affect phone or network performance.

Web Info

The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations.

Timesaver

The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation.

Power Tip

The Power Tip icon highlights faster, alternative procedures for advanced administrators already familiar with the techniques being discussed.

Troubleshooting

The Troubleshooting icon highlights information that may help you solve a relevant problem or to refer you to other relevant troubleshooting resources.

Settings

The Settings icon highlights settings you may need to choose for a specific behavior, to enable a specific feature, or to access customization options.


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Typographic Conventions A few typographic conventions, listed next, are used in this guide to distinguish types of in-text information.

Typographic Conventions

Convention Description

Bold Highlights interface items such as menus, soft keys, file names, and directories. Also used to represent menu selections and text entry to the phone.

Italics Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Polycom Support Web site and other reference sites.

Underlined Blue Used for URL links to external Web pages or documents. If you click on text in this style, you will be linked to an external document or Web page.

Blue Text Used for cross references to other sections within this document. If you click on text in this style, you will be taken to another part of this document.

Fixed-width-font Used for code fragments and parameter names.

What’s in This Guide? This guide provides specification information for Polycom Video Content Management (VCM) version 6.5 products including RealPresence® Media Manager – Software Edition, RealPresence® Capture Station Pro and Portable Pro appliances, RealPresence® Media Editor software, and Polycom® RSS4000. This guide also describes product integrations as well as optional subcomponents available for each product. Major concepts and subcomponents include, but are not limited to: virtualization, software pre-requisites, hardware requirements, Lightweight Direct Access Protocol (LDAP), Single Sign On (SSO), the Media Utility, iOS encoding, supported file types, and more. For more information, contact your Polycom sales representative or sales engineer.

This document does not include installation procedures for VCM products. For installation procedures, please refer to the corresponding product installation guides, your Polycom Sales Engineer, or Polycom Global Services for more information.

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Chapter 1: End User Requirements

This chapter describes the end-user requirements for Polycom Video Content Management solutions, including RealPresence Media Manager 6.5 software, RealPresence Capture Station 6.5 software, RealPresence Capture Station Pro and Portable Pro appliances, RealPresence Media Editor software, and the Polycom RSS4000 version 8.5 appliance.

VCM End User Specifications The following table shows hardware and software requirements and suggestions for viewing RealPresence Media Manager Portal content, RealPresence Capture Station presentations, Polycom RSS content, and installing and using the RealPresence Media Manager Admin Tool.

Table 1: VCM End User Requirements

Minimum Hardware RealPresence Capture Station and Media Editor

RSS4000 RealPresence Media Manager

Processor SD Video: Intel Pentium 4 / Atom / Equivalent | HD Video: Intel Core 2 / Equivalent

Graphics SD Video: Integrated | HD Video: 128MB VRAM DirectX 9

Memory SD Video: 1GB | HD Video: 2GB

Disc / USB Drive CD-ROM or USB Drive (Offline or content transporting only)

PC Resolution 1024x768

Mobile Device Native

Suggested Hardware

Processor SD Video: Intel Core 2 / Equivalent | HD Video: Intel Sandy Bridge i7 4 Core (2nd Gen)

Memory SD Video: 2GB | HD Video: 3GB

Graphics SD Video: 128MB VRAM DirectX 9 | HD Video: 256MB VRAM DirectX 9

PC Resolution Widescreen above 1024x768

Minimum Viewer Software

Web Browsers IE8 / FF11 / Chrome 11 / Safari 5.05

Browser Plugins WMP9/Silverlight 3 / Flash 10

Mobile Browsers iOS 4.3.5 / Android Phone 2.3.5 / Android Tablet 3.1

Suggested Viewer Software


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Minimum Hardware RealPresence Capture Station and Media Editor

RSS4000 RealPresence Media Manager

Web Browsers IE9, IE10 / FF20 / Chrome 26 / Safari 5.1.7

Browser Plugins WMP12/Silverlight 5 / Flash 11 WMP12/Silverlight 5 / Flash 11

WMP12/Silverlight 5 / Flash 11 / QuickTime 10

Mobile Browsers iOS 5.1.1

Minimum Admin Software

Operating System Windows XP SP3

Installable Software Telnet/API (Only for Telnet Controller/Room Control)

Flash 10 Windows Installer 4.5

Microsoft Report viewer 2008 .NET 4.5 Polycom Media Manager Admin Tool v6.5

Web Browser IE8 / FF11 / Chrome 11 / Safari 5.0.5 IE8 / FF11 / Chrome 11 / Safari 5.0.5

IE8

Suggested Software

Operating System Windows 7 Professional x64 SP1, Windows 8

Installable Software Flash 11

Web Browser IE9, IE10 / FF20 / Chrome 26 / Safari 5.1.7


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Chapter 2: Virtualization and Load Testing of VCM Products

This chapter contains information about VCM product support for virtual machines, or virtualization, and a notice about load testing.

VCM Products and Virtualization The Polycom VCM software solutions include limited virtualization support. Products installed on Polycom hardware, such as the RealPresence Capture Station Pro appliance, cannot be virtualized due to driver and interface limitations found in modern HyperVisors. The software and hardware requirements found within this document were developed using physical hardware only. It is important to note that performance bottlenecks and runtime inefficiencies are commonly introduced when virtualizing Polycom VCM software.

In most cases, additional resources should be added to a virtualized environment beyond those stated in the minimum specifications to account for processor and memory overhead. Polycom recommends applying a multiplier of 20% against minimum and suggested specifications when sizing environments for all virtualized VCM software. Determining the exact overhead multiplier is dependent on customer environments, use-cases, HyperVisor technologies, and host hardware.

Due to the additional complications and considerations of software virtualization, Polycom recommends that customers load-test their RealPresence Media Manager software deployments to identify, mitigate, and remove environment bottlenecks before going into production. Polycom VCM products that can be virtualized are designed to be compatible with most HyperVisors out of the box, but are not currently certified for virtualization by any vendor. Virtualization preferences include Microsoft HyperV and VMWare vSphere.

Products defined in the following table may include interrelated integrations and or product sub-components. Unless specifically stated, all subcomponents and integrations can be virtualized.

The following products can be virtualized:

• RealPresence Media Manager – Software Edition

• RealPresence Media Editor

The following products cannot be virtualized:

• RealPresence Media Manager – Appliance Edition

• RealPresence Capture Station Pro

• RealPresence Capture Station Portable Pro

• RSS 4000


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The following Virtualization platforms have been identified as compatible, but because performance is influenced by actual deployment configurations, each environment must be reviewed and certified by Professional Services after installation. Customers will need an existing support contract with their virtualization provider and or the ability to resolve issues that are unique to virtualized environments. Polycom recommends using management systems to govern and report against virtual hosts. Open Source virtualization platforms and non-affiliated internet-based third-party cloud providers are not supported without validation and written authorization from Polycom Global Support Services.

Table 2: Supported Virtualization Software

VMWare

Supported Versions vSphere v4.x and 5.x Standard or above

Management vCenter

Product Reference http://www.microsoft.com/en-us/server-cloud/windows-server/hyper-v.aspx

Performance Best Practices

http://www.vmware.com/pdf/Perf_Best_Practices_vSphere5.0.pdf

Memory Management http://www.vmware.com/files/pdf/techpaper/network-io-latency-perf-vsphere5.pdf

Network I/O Latency http://www.vmware.com/resources/techresources/10256

Reference http://www.microsoft.com/en-us/server-cloud/windows-server/hyper-v.aspx

Microsoft

Supported Versions Hyper V 2008R2 SP1

Management Microsoft System Center 2012 VMM

Product Reference http://www.microsoft.com/en-us/server-cloud/windows-server/hyper-v.aspx

Citrix

Versions Xen Server v5.5, v5.6, and v6.0

Management XenCenter

Product Reference http://www.citrix.com/English/ps2/products/subfeature.asp?contentID=2300456

Load Testing VCM Products The Polycom VCM team has performed basic in-house stress testing to develop and optimize product feature sets that are subject to high load. The primary areas of focus include Polycom Rich Media Content and the Media Manager user portal. Products are designed to operate as stated in common customer deployment scenarios. Due to the flexible design of VCM products, testing every possible permutation found in large customer deployment scenarios is not

http://www.microsoft.com/en-us/server-cloud/windows-server/hyper-v.aspx

http://www.vmware.com/pdf/Perf_Best_Practices_vSphere5.0.pdf

http://www.vmware.com/files/pdf/techpaper/network-io-latency-perf-vsphere5.pdf

http://www.vmware.com/resources/techresources/10256



http://www.citrix.com/English/ps2/products/subfeature.asp?contentID=2300456


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possible. The Polycom VCM team follows a best-effort approach to ensure products fulfill stated specifications.

Table 3: Load Testing of VCM Products

User Load Matrix

RealPresence Capture Station

User Scale

Admin Interface Single user interactive 1 to 1 interaction only

Admin Web Interface Single user interactive Multi-user with basic start/stop functionality only

Lite Portal Interface Multi user interactive Limited scale (20 users)

HTML Output Multi-user interactive Additional IIS roles to scale

Video Output Multi-user playback Additional Streaming roles to scale

RealPresence Media Editor

User Scale

Admin Interface Single user interactivity 1 to 1 interaction only

HTML Output Multi-user interactive Additional IIS roles to scale

Video Output Multi-user playback Additional Streaming roles to scale

RSS4000 User Scale

Admin Interface Multi-user interactive Multi-user with limited scale (refer to RSS docs)

User Portal Interface Multi-user interactive Multi-user with limited scale (refer to RSS docs)

Video Playback Multi-user playback Multi-user with limited scale (refer to RSS docs)

Video Output Multi-user playback Additional external servers or streaming roles to scale

RealPresence Media Manager

User Scale

Admin Interface Multi-user interactive Additional PRMM roles to scale

User Portal Interface Multi-user interactive Additional PRMM roles to scale


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Chapter 3: RealPresence Capture Station Pro and RealPresence Media Editor Specifications

This chapter describes the RealPresence Capture Station appliances and RealPresence Media Editor software, and contains specifications for the RealPresence Capture Station Pro and Portable Pro appliances, RealPresence Capture Station 6.5 software, and RealPresence Media Editor 6.5 software.

About RealPresence Capture Station 6.5 Software and Appliances The Polycom RealPresence Capture Station 6.5 solution is available as a turnkey, pre-built hardware solution or as a software upgrade for compatible RealPresence Capture Station appliances. The turnkey hardware solution requires minimal setup and is used as a basis to define minimum specifications for the software upgrade. The RealPresence Capture Station software upgrade requires a system administrator to install and configure the necessary hardware, operating system, and software components.

In RealPresence Capture Station software upgrade scenarios, it may be possible to repurpose older-model capture cards. To receive system design validation and confirmation, please consult with a VCM Solutions Architect or a Polycom Global Services representative before finalizing the RealPresence Capture Station build.

About RealPresence Media Editor Software Polycom RealPresence Media Editor software is designed to work with RealPresence Capture Station appliances and software. RealPresence Media Editor must be purchased separately as a stand-alone software product. Hardware and software requirements for the RealPresence Capture Station and RealPresence Media Editor software are identical. The RealPresence Media Editor software can operate on any Windows PC that meets minimum software requirements.

Supported File Types The RealPresence Capture Station and RealPresence Media Editor products are capable of creating and accepting various video formats through the use of Rich Media Presentations or skins.


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The following table breaks down the possible input and output formats of both the RealPresence Capture Station software and the RealPresence Media Editor software.

Table 4: RealPresence Capture Station and RealPresence Media Editor Supported Video Formats

Capture Station Input Formats

Live Polycom PM3 Capture Cards

Live Polycom SL3.5 Capture Cards

On-Demand Podcast Capture Cards

Capture Station Output Formats

On-Demand Polycom PM3 WMV, WMA

On-Demand Polycom SL3.5 WMV, WMA, ISMV

On-Demand Podcast MP3

Media Editor Input Formats

Polycom PM3 (Audio Podcast) MP3, WAV,WMA

Polycom PM3 (FL) FLV, MP4

Polycom PM3 (MS) WMV, WMA, ASF, AVI, MPG, Capture Cards

Polycom SL3.5 WMV, WMA, ASF, ISMV, MP4, Capture Cards

Media Editor Output Formats

Polycom PM3 (Audio Podcast) MP3,WMA,WAV

Polycom PM3 (FL) FLV, MP4

Polycom PM3 (MS) WMV, WMA, ASF, AVI, MPG

Polycom SL3.5 Regular output: ASF, WMV, WMA, MP4, ISMV Mobile output: MP4, HLS


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Web and Streaming Server Requirements The following table contains web and streaming server requirements for RealPresence Capture Station 6.5 software.

Table 5: Web and Streaming Server Requirements

Minimum Web Server

Microsoft Microsoft Windows Server 2008R2 Standard SP1 with IIS 7 or 7.5, and ASP support

Suggested Web Server

Microsoft Microsoft Windows Server 2012 with IIS 8 and ASP support

Minimum Streaming Server

Windows Media Unicast Microsoft Windows Server 2008 Standard SP1 with WMS 9.6

Windows Media Multicast Microsoft Windows Server 2008 Enterprise SP1 with WMS 9.6

Smooth Streaming/H264 Microsoft Windows Server 2008 Standard SP1 with IIS 7 or 7.5, and IIS Media Services 4.1

Suggested Streaming Server

Windows Media Unicast Microsoft Windows Server 2008 Enterprise

Windows Media Multicast Microsoft Windows Server 2008 Enterprise

Smooth Streaming/H264 Microsoft Windows Server 2012 with IIS 8 and IIS Media Services 4.1


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RealPresence Capture Station Pro and Portable Pro Appliance Specifications The RealPresence Capture Station Pro and Portable Pro appliances ship with the hardware and software specifications listed in the following tables.

RealPresence Capture Station Pro and Portable Pro Hardware Specifications The RealPresence Capture Station Pro and Portable Pro appliances ship with the following hardware specifications:

Table 6: RealPresence Capture Station Appliance Specifications

Shipped Hardware RealPresence Capture Station Pro RealPresence Capture Station Portable Pro

Chassis Polycom® desktop or shelf-mount Polycom® portable with integrated LCD display

Processor Intel® Core™ i7 Intel® Core™ i7

Memory 16GB 16GB

Audio Onboard Onboard

Storage 1TB Hybrid Drive (5400 RPM with SSD Cache)

1TB Hybrid Drive (5400 RPM with SSD Cache)

Optical Drive DVD-RW DVD-RW

Network Gigabit Intel® (10/100/1000 Mbits/sec) LAN

Gigabit Intel® (10/100/1000 Mbits/sec) LAN

Outputs DVI-I/DVI-D/Display Port Monitor Output (single monitor only)

DVI-I/DVI-D/Display Port Monitor Output (single monitor only)

Inputs Dual DVI Capture (People: full motion, Content: sampled JPG)

Dual DVI Capture (People: full motion, Content: sampled JPG)

Video Encoding Card Viewcast Osprey 820e Viewcast Osprey 820e

Content Encoding Card Viewcast Osprey 820e Viewcast Osprey 820e

Hardware Components Mini Keyboard/Track pad 15.4” Integrated LCD Display (with external display port) Mini Keyboard/Track Pad


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Note: Discontinued Appliances The RealPresence Capture Station Pro and Portable Pro appliances replace the RealPresence Capture Station SD, HD, and Mobile appliances, and the RealPresence Capture Station SD and HD kits.

RealPresence Capture Station Pro and Portable Pro Software The RealPresence Capture Station Pro and Portable Pro appliances ship with the following pre-installed software:

Table 7: RealPresence Capture Station Pro and Portable Pro Installed Software

Shipped Software

Operating System Windows 7 Embedded (64-bit)

OS/Driver Components Viewcast Osprey Drivers Viewcast Osprey Simulstream License Datapath Drivers Internet Information Services .Net Extensibility - ASP - ASP.NET - ISAPI Extensions - ISAPI Filters

Pre-installed by Polycom

Microsoft .NET 4.5 Microsoft IIS Smooth Streaming 4.1 Microsoft Silverlight 5 Microsoft Windows Media Encoder 9 Microsoft Expression Encoder 4 Pro SP2 License (Key provided) Polycom RealPresence Capture Station 6.5

Installed by Customer Adobe Reader X (optional) Adobe Flash Player 11 (optional) VideoLan Client (VLC) Player 2 (optional)


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RealPresence Capture Station Appliance and Software References For more information about the RealPresence Capture Station Pro and Portable Pro appliances, RealPresence Capture Station 6.5 software, and Microsoft server and encoder software, see the following table.

Table 8: RealPresence Capture Station Appliance and Software Reference

Encoding Hardware

Viewcast Osprey 820e http://www.viewcast.com/products/osprey-cards/osprey-820e

Encoding Technologies

Microsoft Expression http://www.microsoft.com/expression/products/EncoderPro_Overview.aspx

Server Technologies

Microsoft IIS http://www.iis.net/

Microsoft Smooth Streaming http://www.iis.net/download/SmoothStreaming

Microsoft WMS Streaming http://www.microsoft.com/windows/windowsmedia/forpros/serve/firewall.aspx

Microsoft WMS Multicast http://technet.microsoft.com/en-us/library/bb676130.aspx

http://www.viewcast.com/products/osprey-cards/osprey-820e

http://www.microsoft.com/expression/products/EncoderPro_Overview.aspx


http://www.iis.net/

http://www.iis.net/download/SmoothStreaming

http://www.microsoft.com/windows/windowsmedia/forpros/serve/firewall.aspx


http://technet.microsoft.com/en-us/library/bb676130.aspx

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Chapter 4: Polycom RSS 4000

The Polycom® RSS 4000 is a 2U hardened network appliance server. The appliance must be installed in a data center and connected to the network by a system administrator before use.

This chapter provides a brief introduction and basic requirements for using the appliance. For detailed information such as streaming protocols and video conferencing protocols, please refer to the RSS 4000 v8.5 User Guide.

Table 9: Polycom RSS 4000 Reference

Polycom Handouts and Collateral

RSS Datasheet http://www.polycom.com/global/documents/products/telepresence_video/datasheets/rss4000-datasheet.pdf

RSS FAQ http://www.polycom.com/global/documents/products/telepresence_video/datasheets/rss4000-faq.pdf

RSS and Media Manager http://www.polycom.com/global/documents/products/telepresence_video/brochures/accordent-media-management-system-rss4000-integrated-solution.pdf

Polycom Technical Documents

RSS v8 Release Notes http://downloads.polycom.com/bridging_collab/rss/rss4000/8_0/rss_rel80_us_002e.pdf

RSS v8 User Guide http://support.polycom.com/global/documents/support/user/products/network/rss_ug80_us_002d.pdf

RSS v8 API Guide http://support.polycom.com/global/documents/support/user/products/network/rss_api80_us_001a.pdf

http://www.polycom.com/global/documents/products/telepresence_video/datasheets/rss4000-datasheet.pdf

http://www.polycom.com/global/documents/products/telepresence_video/datasheets/rss4000-datasheet.pdf

http://www.polycom.com/global/documents/products/telepresence_video/datasheets/rss4000-faq.pdf

http://www.polycom.com/global/documents/products/telepresence_video/datasheets/rss4000-faq.pdf

http://www.polycom.com/global/documents/products/telepresence_video/brochures/accordent-media-management-system-rss4000-integrated-solution.pdf



http://downloads.polycom.com/bridging_collab/rss/rss4000/8_0/rss_rel80_us_002e.pdf

http://downloads.polycom.com/bridging_collab/rss/rss4000/8_0/rss_rel80_us_002e.pdf

http://support.polycom.com/global/documents/support/user/products/network/rss_ug80_us_002d.pdf

http://support.polycom.com/global/documents/support/user/products/network/rss_ug80_us_002d.pdf

http://support.polycom.com/global/documents/support/user/products/network/rss_api80_us_001a.pdf

http://support.polycom.com/global/documents/support/user/products/network/rss_api80_us_001a.pdf

*

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Chapter 5: RealPresence Media Manager – Software Edition Requirements

This chapter describes the hardware and software required to deploy RealPresence Media Manager software.

About RealPresence Media Manager Solutions The Polycom® RealPresence® Media Manager solution is available in three editions:

• RealPresence Media Manager – Software Edition

• RealPresence Media Manager – Appliance Edition

• RealPresence Media Manager – Hosted Edition

The RealPresence Media Manager appliance is a turnkey hardware solution and the Software and Hosted Editions are available as software only. RealPresence Media Manager software requires a system administrator to install and configure the necessary hardware, operating system, and software components.

About RealPresence Media Manager – Software Edition The Software Edition is available as a base software package for installation on an existing server environment, whether physical, virtual, or a combination of both. It requires a compatible Microsoft server operating system, such as Windows Server 2008 R2 or Windows Server 2012, and a compatible Microsoft SQL database, such as Microsoft SQL 2008, SQL 2012 or, for smaller-scale implementations, SQL Express 2012. Note that SQL Express has limited scalability. Polycom recommends RealPresence Media Manager – Software Edition customers deploy the full version of Microsoft SQL Server to facilitate scaling the RealPresence Media Manager solution in the future without the need to move or relocate the databases. The RealPresence Media Manager software can be installed on one or more servers, based on customer architecture and scale requirements.

The base license includes access to standard features for up to 500 concurrent users. You can add users in blocks of 500 users, up to the capacity of your infrastructure. You can also purchase and install additional options, such as Microsoft SharePoint integration, separately.

About the RealPresence Media Manager Software Specifications This chapter outlines the required hardware and software specifications to properly deploy and support RealPresence Media Manager software. RealPresence Media Manager software is a


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flexible solution with many features. These features have been organized into deployment roles to properly describe the minimum and suggested specifications. System design and validation is required for RealPresence Media Manager software deployments. Please consult with your VCM Solutions Architect and or VCM Polycom Global Services representatives before finalizing system design, architecture, and configurations.

Database Management RealPresence Media Manager software relies exclusively on Microsoft SQL Server (MSSQL) and Microsoft SQL Server Reporting Services (SRSS) to hold and maintain application configurations, metadata, and metrics.

Database Sizing Guidelines There are three required databases, three SQL Server Agent Jobs, and 36 pre-made reports that must be used in order for the application to function properly.

The AccordentAmmsReports database is optional.The default installation will run reports from the primary database, and, by default, the SQL job that copies data to the AMMSReports DB will be disabled. Using a separate AccordentAmmsReports database is only recommended when the portal-viewing load versus reporting load warrants it. Heavily loaded systems may benefit from a separate reporting database if reports will be accessed during heavy web portal use.

The following table lists the required databases, database jobs and reports.


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Table 10: Database and Reporting Components

Databases Database Jobs Reports

AccordentAmms AccordentAmmsReports ReportServer ReportServerTempDB

AccordentAmmsMaintenance AccordentAmmsReportsMaintenance AMMSCopyAllReportingData

Bitrate.rdl CertificateIssued.rdl CertificatesEarned.rdl ContentSummaryForCertificate.rdl ContentSummaryForContent.rdl ContentSummaryForSurvey.rdl ContentSummaryForTest.rdl EssayQuestionDetails.rdl LengthViewed.rdl LyncUsersPerPortal.rdl ModeratedQuestionsPerContent ModeratedQuestionsPerViewer.rdl QuestionDetails.rdl Region.rdl RegionLocation.rdl RegionSubnet.rdl RegionViews.rdl SurveyQuestions.rdl SurveyResultsPerViewer.rdl SurveysTaken.rdl TestComparison.rdl TestComparisonPerViewer.rdl TestComparisonViewerList.rdl TestQuestions.rdl TestResultsPerViewer.rdl TestsTaken.rdl TimeIncrement.rdl UserViewsPerGroup.rdl ViewerOnboarding.rdl ViewersPerContent.rdl ViewersPerSurvey.rdl ViewersPerTest.rdl ViewerSummary.rdl ViewsPerContent.rdl ViewsPerContentPerViewer.rdl ViewsPerViewerGroup.rdl


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RealPresence Media Manager software uses AccordentAmms and AccordentAmmsReports exclusively for configuration and metric storage. SRSS uses the ReportServer and ReportServerTempDB databases exclusively as well as house the 36 pre-made reports. RealPresence Media Manager software references the pre-made reports within SRSS to create reports based on metrics held within the AccordentAmms or AccordentAmmsReports database.

Database Logging and Recovery Models When running the RealPresence Media Manager installation wizard, one of three modes can be selected: Simple, Full, and Bulk-Logged. Each mode is recommended for a different scenario. Install databases in SQL Server 2005 compatibility mode.

Simple

Simple is the recommended recovery model for smaller installations where a dedicated database administrator will not always be available to monitor the SQL Server. The simple recovery model only allows you to recover to the last time a backup was taken in the case of a database failure. If the simple recovery method is chosen a maintenance job will be installed that will create a backup, update statistics and defragment indexes on a nightly basis. The schedule may be changed in the SQL Server Agent after installation.

Full and Bulk-logged

The full and bulk-logged recovery models allow more robust recovery options, but require additional maintenance specific to the usage and environment of the particular AMMS install. For this reason, the maintenance job will not be installed if either of these models is chosen. It is recommended that these models only be used if there will be an on-site or contracted database administrator present to monitor the SQL Server.

Database Growth When projecting RealPresence Media Manager database growth, there are three perspectives to consider. All number references are in bytes.

User Growth – Third heaviest usage

• Single user entity in the database and there can be multiple aliases tied to it.

• Users

○ U * (2765 + (A * 701))

○ U = Number of users

○ A = Average number of aliases per user

○ User objects support custom fields which can vary in size. Some custom variables are small such as dates, but can be larger (huge) if acquiring large amounts of (var char) data per user.


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Content Growth – Second heaviest usage

• Streams

○ S * (10206 + (B * 14905) + (C * 733))

○ S = Number of streams

○ B = Average number of bitrates per stream

○ C = Average number of chapters per stream

○ Assuming an average chapter description size of 100 characters

○ Assuming an average content description size of 100 characters

• Images

○ I * 9718

○ I = Number of images


• Documents

○ D * 9710

○ D = Number of documents


• Presentations

○ P * (988269 + (H * 733) + (A * 221) + (S * 38471) + (B * 14905))

○ P = Number of presentations

○ H = Average number of chapters per presentation

○ A = Average number of captions per presentation

○ S = Average number of slides per presentation

○ B = Average number of bitrates per presentation

○ Assuming an average of 100 supporting documents per presentation skin

○ Assuming 3 thumbnail images are generated per slide


○ Assuming an average caption text size of 100 characters

○ Assuming an average chapter description size of 100 characters

○ Assuming an average slide description and note size of 100 characters

• RSS Calls

○ R * (7272 (S * 15421))

○ R = Number of RSS calls

○ S = Average number of streams per call


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System Usage, Metrics, and Tracking – Most space over the life of the system

• Tracking data copied to the Reporting Database will remain in the application database

• Tracking per user is explicitly based on playabale content versus non playable content consumption over time

○ Non playable content: 3607 * U

○ Playable content: 3607 + (L / T * 290)) * U

• Tracking

○ U * (3607 + (L / T * 290))

○ L = Average length viewed in seconds

○ T = Tracking interval

○ U = Number of users

Customer Database Sizes The following table is a size reference of RealPresence Media Manager software customers’ databases.

Table 11: Customer Database Size Reference

Customer Database Sizes

CXXX GA XXXX

LXX UXX IXXXX

JXXXX TXXXX

LXXXX

NXXX

NXXXXX

TXXXXX

WXXXX

Users 29758 4661 31774 2835 1441 36 26472 28 23 27427 22

Views 281499 177202 293301 36985 3691 186 3124 85 65 5510 301

Streams 0 0 0 0 28 0 177 0 864 186 15

Images 1102 5612 193 433 12 69 0 0 1134 0 56

Documents 16563 17041 590 4 40 1 2 3 8214 2 9165

Presentations 901 8411 216 3586 71 32 5 35 369 6 1280

Size (MB) with logs

8128 115536 14536 1653 1541 731 6779 240 342 16675 7543

RealPresence Media Manager Software Role and Integration Support RealPresence Media Manager software roles include:

• RealPresence Media Manager Primary media manager application runtime


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• Database/Reporting Services Stores all metadata and application configurations

• Storage Repository Stores all file assets

• Windows Media Services Streams Windows Media Assets (not supported in Windows Server 2012 and must be deployed on an external Windows Server 2008 R2 server if RealPresence Media Manager software is installed on Windows Server 2012)

• Microsoft IIS Media Services, or Smooth Streaming Streams Windows H.264 files using the Microsoft Smooth mechanisms

• Web Content Serves non-video assets

• Wowza Streams Flash assets

• Polycom Media Service Agent (MSA) Automates the distribution of assets from the central repository and automates the creation of thumbnails from video assets

• MSA Mobility Transcoder Automates video asset transcoding for mobile devices

• Dedicated Reporting Services Dedicated role to run reporting role from database role

Note: Windows Media Services is not supported in Windows Server 2012

To support the Windows Media format, you will need a Windows 2008 R2 server configured for Windows Media (Enterprise is required for multicast). This server should have the v6.5 Media Services Agent installed to enable automation using the RealPresence Media Manager Admin Tool.

The following table shows supported features, deployment roles, and available integrations across the Appliance, and Software Editions of the RealPresence Media Manager solution. Although features, deployment roles, and integrations may be supported under a specific edition, they may also be a licensable option. For details, please contact your Polycom Sales representative or Polycom Sales Engineer.

Table 12: RealPresence Media Manager Software Role and Feature Support

Feature Support Appliance Edition Software Edition

Hardware Only X

Software Only X

Includes WMS Multicast License (Optional)

Includes OS & License (Server 2012) X

Includes DB Server & License (SQL 2012 Express) X


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Feature Support Appliance Edition Software Edition

Includes Web/Streaming Server X

API Access / Extensible X X

Load Balancing and Scaling X

Simultaneous Users Base License 500, license keys for additional users can be purchased up to 1000

Base License 500, license keys for additional users can be purchased up to the capacity of the server infrastructure/environment and RealPresence Media Manager maximum capacity

RealPresence Media Manager 6.5 software X X

Database/Reporting Services X X

Storage/Repository X X

Windows Media Services X X

Smooth Streaming X X

Web Content X X

Wowza X X

Polycom Media Service Agent (MSA) X X

MSA Mobility Transcoder X X

Dedicated Reporting Services X X

LDAP X X

Web SSO X X

Media Utility for Lync and Sametime X X

BlueCoat Distribution X X

Riverbed Distribution X X

SharePoint 2010 X X

Blackboard LMS Learn X X

Digital Signage X X


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RealPresence Media Manager 6.5 Software Edition Hardware Requirements The RealPresence Media Manager software application must be the only application on the server and the server must meet the following minimum hardware requirements for successful installation of RealPresence Media Manager Software Edition and associated services:

Table 13: RealPresence Media Manager - Software Edition Minimum Hardware Requirements

Minimum Hardware Specification

Processor Intel Xeon 4-core or comparable

Memory 4GB (8GB or more is recommended)

Local Storage 40GB RAID 1 Partition (OS) 40GB RAID 1 Partition (Apps)

Network Interface 100 Mb/s, 1GB is recommended

Recommended Hardware Specification


Memory 8GB


Shared Storage 40GB iSCSI/FC SAN (OS) 20GB iSCSI/FC SAN (Apps)

For RealPresence Media Manger Software Edition deployments, the database and storage servers must meet the following minimum hardware requirements:

Table 14: Database and Storage Server Hardware Requirements

Minimum Hardware

RealPresence Media Manager Software

Database/Reporting Services

Storage/Repository


Intel Xeon 4-core or comparable


Memory 4GB 4GB 4GB


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Minimum Hardware



Storage/Repository

Local Storage 40GB RAID 1 Partition (OS) 40GB RAID 1 Partition (Apps, Data)

40GB RAID 5 Partition (OS) 50GB RAID 5 Partition (Apps, Data)

40GB RAID 10 Partition (OS) 1TB RAID 5 Partition (Apps, Data)

Network 1GB 1GB 1GB

Recommended Hardware



Storage/Repository




Memory 8GB 8GB 8GB



40GB RAID 10 Partition (OS) 2TB RAID 10 Partition (Apps, Data)

Shared Storage 40GB iSCSI /FC SAN (OS) 20GB iSCSI /FC SAN (Apps)

40GB iSCSI /FC SAN (OS) 100GB iSCSI /FC SAN (Apps)

Dedicated iSCSI or FC SAN shared repository for WMS/Smooth Streaming/Wowza/Web Content

Minimum Software RealPresence Media Manager Software


Storage/Repository

Operating System Windows Server 2008 R2 SP2

OS Features IIS - ASP .Net Framework 4.5 - WCF HTTP Activation - WCF Non-HTTP Activation - WCF NamedPipe Activation

SMB/UNC File Access


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Minimum Hardware



Storage/Repository

Installable Software Microsoft .NET 4.5 MSXML v6 Parser MS Report Viewer 2012 Polycom RealPresence Media Manager 6.5

SQL Server 2012 SQL Server 2012 Reporting Services SQL Server 2008 SQL Server 2008 Reporting Services Polycom Application DB Polycom Reporting DB Polycom Database Jobs Polycom Dedicated Reports

Suggested Software



Storage/Repository

Operating System (64-bit)

Microsoft Windows Server 2012 Windows Server 2008 R2 SP2

Microsoft Windows Server 2012 Windows Server 2008 R2 SP2

Dedicated iSCSI or FC SAN with direct-attach storage

Installable Software SQL Server 2008R2 SQL Server 2008R2 Reporting Services

Role Specifics RealPresence Media Manager Software


Storage/Repository

Supported Configurations

Portal, Admin, and Scheduling

Application/Reporting Database Media Manager Admin Tool Access

UNC Access FTP/SFTP Publishing access

End User Facing Yes No Yes

Needs Repository Access

Yes No Yes

Interfaces Database/Reporting Services Storage/Repository End user browser/admin tool MSA

Media Manager End user admin tool Dedicated Reporting Services

Media Manager WMS / Smooth Streaming / Wowza Web Content MSA


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Minimum Hardware



Storage/Repository

Load Considerations



Storage/Repository

Scaling Add Hardware Resources

Add Hardware Resources Place Log file on dedicated drive Place DB on dedicated drive Move reporting and/or reporting services database to a separate dedicated server.

Add Logical Unit Numbers (LUN) or Segmented Repositories

Load Balancing Yes SAN Feature

Fault Tolerance Add Storage Connectivity

Scaling Calculations Validation Load Testing Validation Load Testing

Bottlenecks CPU, Network I/O CPU, Disk, Network Disk, Network

For RealPresence Media Manger Software Edition deployments, the server roles must meet the following minimum hardware requirements:

Table 15: Server Role Hardware Requirements

Minimum Hardware Windows Media Services Smooth Streaming

Processor Intel Xeon 2-core or comparable Intel Xeon 4-core or comparable

Memory 4GB 4GB

Local Storage 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data)

40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data)

Network 1GB 1GB


Windows Media Services Smooth Streaming

Processor Intel Xeon 4-core or comparable Intel Xeon 4-core or comparable

Memory 8GB 8GB


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Local Storage 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data)

40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data)

Shared Storage 40GB iSCSI /FC SAN (OS) 2TB shared repository (Data)

40GB iSCSI /FC SAN (OS) 2TB shared repository (Data)

Minimum Software Windows Media Services Smooth Streaming

Operating System Windows Server 2008 R2 SP2 Windows Server 2008 R2 SP2

OS Features WMS 9.x IIS Required for Multicast Announcment

IIS

Installable Software Smooth Streaming 4.1

Suggested Software

Operating System Server 2008x86 SP2 Enterprise required for Multicast (WMS is not supported in Windows Server 2012)

Server 2008x86 SP2 (WMS Smooth Streaming is not supported in Windows Server 2012)

Installable Software

Role Specifics


Live and VOD HTTP Streaming Local Repository Shared Repository

Live and VOD HTTP Streaming Local Repository Shared Repository

End User Facing Yes Yes


Yes Yes

Interfaces Storage/Repository Storage/Repository

Load Considerations

Scaling Add Hardware Resources Add Hardware Resources

Load Balancing

Fault Tolerance

Scaling Calculations Add 1 Windows Media Services role per 1000 300k streams

Add 1 Smooth Stream role per 300 500k streams


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Bottlenecks Network, Disk, CPU Network, Disk, CPU

Minimum Hardware

Web Content Polycom Media Services Agent (MSA) for Thumbnailing and Transcoding

Dedicated Reporting Services




Memory 4GB 8GB 4GB

Local Storage 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data)



Network 1GB 1GB 1GB







Memory 8GB 8GB 8GB

Local Storage 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data)



Shared Storage




Minimum Software



Operating System

Windows Server 2008 R2 SP2




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Minimum Hardware



OS Features IIS - ASP Windows Desktop Experience IIS - ASP .Net Framework 4.5

- WCF HTTP Activation - WCF Non-HTTP

Activation - WCF NamedPipe

Activation


Microsoft .NET 4.5 Microsoft Visual C++ Redistributable x86 Microsoft XML v6 Parser x86 Microsoft Expression Encoder 4 Pro SP2 Polycom MSA 6

SQL Server 2008 SQL Server 2008 Reporting Services Polycom Reporting DB Polycom Dedicated Reports Polycom Database Jobs

Suggested Software



Operating System

Microsoft Windows Server 2012 Windows Server 2008 R2 x64 SP2




SQL Server 2012 Reporting Services SQL Server 2008R2 Reporting Services

Role Specifics




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Minimum Hardware




UGC WMS/H264 to Smooth Capture Station to Smooth RSS4000 to Expression Smooth UGC WMS/H264 Thumbnailing RSS4000 Thumbnailing Capture Station Thumbnailing

Standalone Reporting Role Media Manager Admin Tool Access

End User Facing

Yes No Yes


Yes Yes No

Interfaces Storage/Repository Media Manager Storage/Repository

Database End user Admin Tool

Load Considerations



Scaling Add Hardware Resources

Add Hardware Resources Add Servers (N+1)

Add Hardware Resources Place Log file on dedicated drive Place DB on dedicated drive

Load Balancing

Add Hardware Load Balancer

Fault Tolerance

Add Hardware Load Balancer Add Servers (N+1)

SQL Active-Passive Cluster


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Minimum Hardware



Scaling Calculations

Add 1 Transcoder per 3 simultaneous UGC Add 1 Transcoder per 5 hours of content on average mass ingest

Bottlenecks CPU, Network, Disk CPU, RAM, Network CPU, RAM, Disk

Note: Storage Area Network Protocols Servers can be deployed over Internet Small Computer System Interface (iSCSI) or Fibre Channel (FC) Storage Area Networks (SAN).

Reference Links

Table 16: RealPresence Media Manager Software References


Media Manager Datasheet http://www.polycom.com/global/documents/products/telepresence_video/datasheets/realpresence-media-manager-datasheet.pdf

Media Manager Express Datasheet

http://www.polycom.com/global/documents/products/telepresence_video/datasheets/realpresence-media-manager-express-datasheet.pdf

Media Manager Role

Dell R620 Specifications http://i.dell.com/sites/content/shared-content/data-sheets/en/Documents/dell-poweredge-r620-technical-guide.pdf

Database/Reporting Services Role

Microsoft Expression Encoder 4 Pro

http://www.microsoft.com/en-ca/download/details.aspx?id=27870

Storage/Repository

Microsoft IIS http://www.iis.net/

Microsoft Smooth Streaming http://www.iis.net/download/SmoothStreaming

http://www.polycom.com/global/documents/products/telepresence_video/datasheets/realpresence-media-manager-datasheet.pdf

http://www.polycom.com/global/documents/products/telepresence_video/datasheets/realpresence-media-manager-datasheet.pdf



http://www.iis.net/

http://www.iis.net/download/SmoothStreaming


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Microsoft WMS Streaming http://www.microsoft.com/windows/windowsmedia/forpros/serve/firewall.aspx

Microsoft WMS Multicast http://technet.microsoft.com/en-us/library/bb676130.aspx

Windows Media Services Role

WMS Optimization http://download.microsoft.com/download/8/f/4/8f47ea6a-254a-421b-9542-c3e5965c8be7/optimize_web.doc

Smooth Streaming Role

Network Transport http://www.microsoft.com/expression/products/EncoderPro_SysRequirements.aspx

Architecture http://blogs.iis.net/samzhang/archive/2009/12/16/how-to-build-scalable-and-robust-live-smooth-streaming-server-solutions.aspx

Advanced Settings http://blogs.iis.net/samzhang/archive/2010/11/01/live-smooth-streaming-publishing-point-advanced-settings.aspx

Tuning http://blogs.iis.net/samzhang/archive/2011/11/10/performance-tuning-for-on-demand-smooth-streaming.aspx

Load Testing http://ssperf.codeplex.com/

Load Testing http://www.iis.net/community/default.aspx?tabid=34&g=6&i=1467

Wowza Role

Overview http://www.wowza.com/resources/WowzaMediaServer3_Overview.pdf

User Guide http://www.wowza.com/resources/WowzaMediaServer_UsersGuide.pdf

Web Quickstart Guide http://www.wowza.com/forums/content.php?3-quick-start-guide

Load Testing E-mail [email protected]

MSA Distribution/Thumbnailing/Mobility Transcoder Roles

Expression Encoder 4 SP2 http://www.microsoft.com/expression/products/EncoderPro_Overview.aspx

Expression Encoder System Requirements

http://www.microsoft.com/expression/products/EncoderPro_SysRequirements.aspx

Expression http://msdn.microsoft.com/en-us/library/ms143506.aspx



http://technet.microsoft.com/en-us/library/bb676130.aspx

http://download.microsoft.com/download/8/f/4/8f47ea6a-254a-421b-9542-c3e5965c8be7/optimize_web.doc

http://download.microsoft.com/download/8/f/4/8f47ea6a-254a-421b-9542-c3e5965c8be7/optimize_web.doc



http://blogs.iis.net/samzhang/archive/2009/12/16/how-to-build-scalable-and-robust-live-smooth-streaming-server-solutions.aspx

http://blogs.iis.net/samzhang/archive/2009/12/16/how-to-build-scalable-and-robust-live-smooth-streaming-server-solutions.aspx

http://blogs.iis.net/samzhang/archive/2010/11/01/live-smooth-streaming-publishing-point-advanced-settings.aspx

http://blogs.iis.net/samzhang/archive/2010/11/01/live-smooth-streaming-publishing-point-advanced-settings.aspx

http://blogs.iis.net/samzhang/archive/2011/11/10/performance-tuning-for-on-demand-smooth-streaming.aspx

http://blogs.iis.net/samzhang/archive/2011/11/10/performance-tuning-for-on-demand-smooth-streaming.aspx

http://ssperf.codeplex.com/

http://www.iis.net/community/default.aspx?tabid=34&g=6&i=1467

http://www.wowza.com/resources/WowzaMediaServer3_Overview.pdf

http://www.wowza.com/resources/WowzaMediaServer_UsersGuide.pdf

http://www.wowza.com/forums/content.php?3-quick-start-guide






http://msdn.microsoft.com/en-us/library/ms143506.aspx


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Chapter 6: RealPresence Media Manager – Appliance Edition Specifications

This chapter lists the hardware and software specifications for the RealPresence Media Manager appliance.

About RealPresence Media Manager – Appliance Edition The Appliance Edition is the RealPresence Media Manager solution pre-installed and configured on a Dell PowerEdge R620 Rack Server. The appliance is preloaded with Microsoft Server 2012, and Microsoft SQL 2012 Express with Advanced Services.

The appliance comes configured to stream media using the integrated Microsoft IIS Media Services. This provides desktop- and mobile device-compatible live and on-demand streaming from a variety of sources, including the Polycom RealPresence Capture Station Pro appliance and Polycom RSS4000 8.5. Windows Media is not included on the appliance.

RealPresence Media Manager Appliance Edition includes the standard features for up to 500 concurrent users. You can add an additional 500 users to meet the RealPresence Media Manager appliance’s maximum capacity of 1000 users. Expanding beyond 1000 users requires additional system infrastructure, such as load balancers and higher-capacity Microsoft SQL servers, and professional services consulting to determine the optimum system architecture. You can purchase and install additional options, such as Microsoft SharePoint integration, separately.

RealPresence Media Manager Appliance Hardware Specifications The following table lists the hardware specifications as shipped.

Table 17: RealPresence Media Manager Appliance Hardware Specifications

Shipped Hardware RealPresence Media Manager – Appliance Edition

Chassis Dell PowerEdge R620 Rack Server customized for Polycom 4.3 x 43.4 x 68.27cm 1.69 x 17.09 x 26.88in

Max Weight 18.6Kg/40.96lbs

Processor Dual Intel® Xeon™ E5-2670 (8 cores in each processor)

Memory 32GB RDIMM 1333 RAM


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Shipped Hardware RealPresence Media Manager – Appliance Edition

Local Storage 4 X 1TB 7200 RPM RAID-10 Arrays (Dell PowerEdge RAID Controller H710)

Disc Drive DVD+/-RW

Network Intel® Ethernet 1350 QP 1GB

USB 4 x USB 2.0

Shipped Components ReadyRails II mounting interface, sliding rails Cable Management Arm Bezel

The RealPresence Media Manager appliance ships with the software specification listed in the following table.

Table 18: RealPresence Media Manager Appliance Software Specifications

Shipped Software

Operating System Windows Server 2012

OS Features Media Foundation IIS - ASP.NET 4.5 - .NET Extensibility 3.5 and 4.5 Management Console Management Scripts and Tools ISAPI Extensions and Filters .NET Framework 4.5 - WCF HTTP Activation - WCF Non-HTTP Activation - WCF NamedPipe Activation


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Shipped Software

Pre-installed by Polycom

Windows Server 2012 SQL Server 2012 Express with Advanced Services Microsoft .NET 4.5 Microsoft XML v6 Parser Microsoft Visual C++ Redistributable x86 Microsoft Report Viewer 2012 Microsoft Media Services Microsoft Expression Encoder 4 Pro SP2 Polycom RealPresence Media Manager 6.5 software Polycom Application DB Polycom Reporting DB Scheduled task to run Polycom database maintenance Polycom MSA

Installed by Customer

Adobe Reader X


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Chapter 7: Lightweight Directory Access Protocol (LDAP) Integration

This chapter gives an overview of the advanced features of the LDAP integration component and how to configure them. You can also test your connections with the listed LDAP tools.

LDAP Tools:

• ADSI Edit

• Ldp

Standard/Supported RealPresence Media Manager LDAP Implementations:

• Microsoft Active Directory

Non-standard/best effort-supported RealPresence Media Manager LDAP Implementations (interoperable, but not tested):

• Sun Directory Server

• Novell eDirectory

• CA SiteMinder

• Oracle Internet Directory

• Siemens Directory

• Apache Directory

• Red Hat Directory Server

• IBM Lotus Domino

Setting up Integrated Windows Authentication (IWA) LDAP for RealPresence Media Manager Software For RealPresence Media Manager versions earlier than 6.0.0.10, in IIS, enable Integrated Windows Authentication for the ~/UI/Content/Secure/IwaLogin.aspx. For version 6.0.0.10 and above, the RealPresence Media Manager installer will enable IWA automatically.

If you want to log in to the RealPresence Media Manager Portal directly from the server for debugging or testing, complete the following procedure.

To run IWA LDAP on the local IIS for testing purposes:

1 Set the registry to disable 401 loopback (http://support.microsoft.com/kb/896861).

http://technet.microsoft.com/en-us/library/cc773354(WS.10).aspx

http://technet.microsoft.com/en-us/library/cc772839(WS.10).aspx

http://support.microsoft.com/kb/896861


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2 Run the following commands to unlock file-level authentication for IIS:

○ %windir%\system32\inetsrv\APPCMD unlock config /section:windowsAuthentication

○ %windir%\system32\inetsrv\APPCMD unlock config /section:anonymousAuthentication

Admin Tip: Using Mozilla Firefox

For FireFox IWA Single Sign-On, use network.automatic-ntlm-auth.trusted-uris


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Chapter 8: Media Utility for Microsoft Lync® and IBM® Sametime® Integration

The Polycom® RealPresence® Media Utility applications for Microsoft Lync and IBM Sametime are available as optional subcomponents of the RealPresence Media Manager solution. The RealPresence Media Manager software must be installed to use the Media Utility application. A system administrator must then install and configure the necessary hardware, operating system, and software components for the Media Utility.

The software and hardware requirements are built on top of the published specifications for Microsoft’s Lync and IBM Sametime software. RealPresence Media Manager software supports Microsoft Lync 2010 and IBM Sametime 8.5.2.

Table 19: Media Utility Specifications for Microsoft Lync and IBM Sametime Integrations

Client Minimum Hardware Media Utility for Lync Media Utility for Sametime

Processor Base: Pentium 4 or Athlon 4 Data and Voice: 1.6Ghz dual core Video VGA: 1.9Ghz dual core Video HD: 2.0Ghz quad core

Base: Intel Pentium 4 Video VGA: dual core Video HD: quad core

Memory 2GB 1GB

Graphics DirectX 9 API Support VGA Video: 128MB video memory HD Video: 256MB video memory

Windows Display Driver Model Pixel Shader 2.0 in hardware 32 bits per pixel

VGA Video: 128MB video memory HD Video: 256MB video memory

Network Connectivity to Lync Server

Connectivity to Media Manager

Connectivity to IBM Sametime Server

Connectivity to Media Manager

Hard Drive 50GB Free 50GB Free

Display 1024x768 1024x768

Client Suggested Hardware

Processor Intel Sandy Bridge i7 4 core (2nd Gen)

Memory 4GB

Graphics 256MB Graphics Memory


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Client Minimum Hardware Media Utility for Lync Media Utility for Sametime

Telephony Microphone and speakers

Video USB 2.0 or integrated Webcam Audio only recording supported by IBM

Monitor Resolution Widescreen above 1024x768

Client Minimum Software

OS Microsoft Windows 7 x86 SP1

Browser Please see PRMM Specifications Please see Lync Specifications

Please see PRMM Specifications Please see Sametime Specifications

Software Components Windows Installer 4.5 .NET 3.5 .NET 4.5 Windows Media Player 11 Silverlight 4 (installed by Lync)

Microsoft Lync 2011 Client Microsoft Lync Recording Manager

.NET 3.5

.NET 4.5 IBM or Oracle JRE 1.5 VideoLan Client (VLC) 1.0 or QuickTime 10.0

IBM Sametime Connect Client 8.5.2 IBM Sametime plugin_customization.ini /startBroker must be enabled

Polycom Software Media Utility for Microsoft Lync Media Utility for IBM Sametime

Client Suggested Software

OS Microsoft Windows 7 x64 SP1

Software Components VideoLan Client (VLC) Latest or QuickTime latest

Server Minimum Software

Software Components IIS 7 WCF Activation (both HTTP and non-HTTP) .NET 3.5 .NET 4.0

Microsoft Lync 2010 Server

N/A

Polycom Software Media Utility for Microsoft Lync 2010 Server Web Service

N/A


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References For more information about integrating Microsoft Lync and IBM Sametime with RealPresence Media Manager software, see the following table.

Table 20: Microsoft Lync and IBM Sametime Integration References


Media Utility for Microsoft Lync http://www.polycom.com/global/documents/products/telepresence_video/brochures/realpresence-media-manager-lync-integration.pdf

Media Utility for IBM Sametime

http://www.polycom.com/global/documents/products/telepresence_video/brochures/prmm-media-utility-ibm-sametime-data-sheet.pdf

Microsoft Lync References

Lync Attendant http://technet.microsoft.com/en-us/library/gg399006

Lync Attendee http://technet.microsoft.com/en-us/library/gg425720

Lync Network Traffic http://technet.microsoft.com/en-us/library/gg413004

Lync Recording Guide http://office.microsoft.com/en-us/communicator-help/record-and-play-back-meetings-in-lync-2010-HA101834765.aspx

Lync Recording Manager http://office.microsoft.com/en-us/communicator-help/manage-recordings-in-lync-recording-manager-HA101929070.aspx?CTT=5&origin=HA101834765

IBM Sametime References

Sametime 8.5 http://www-01.ibm.com/support/docview.wss?uid=swg27016451

Sametime 8.5.2 http://www-01.ibm.com/support/docview.wss?uid=swg27019598

Sametime 8.5.2 FR1 http://www-01.ibm.com/support/docview.wss?rs=477&uid=swg27023283

http://www.polycom.com/global/documents/products/telepresence_video/brochures/realpresence-media-manager-lync-integration.pdf

http://www.polycom.com/global/documents/products/telepresence_video/brochures/realpresence-media-manager-lync-integration.pdf



http://technet.microsoft.com/en-us/library/gg399006



http://office.microsoft.com/en-us/communicator-help/record-and-play-back-meetings-in-lync-2010-HA101834765.aspx

http://office.microsoft.com/en-us/communicator-help/record-and-play-back-meetings-in-lync-2010-HA101834765.aspx

http://office.microsoft.com/en-us/communicator-help/manage-recordings-in-lync-recording-manager-HA101929070.aspx?CTT=5&origin=HA101834765



http://www-01.ibm.com/support/docview.wss?uid=swg27016451

http://www-01.ibm.com/support/docview.wss?uid=swg27019598

http://www-01.ibm.com/support/docview.wss?rs=477&uid=swg27023283

http://www-01.ibm.com/support/docview.wss?rs=477&uid=swg27023283


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Chapter 9: Web Single Sign On (SSO) Integration

To log in via a form and also allow for SSO authentication, clear the Allow Only Single Sign On Authentication checkbox. Users who visit the portal without the appropriate SSO authentication data present, users who have their session time out, or users who click the Log Out button will be presented with a form that requires manually entering credentials.

About the Authentication URL If Allow Only Single Sign On Authentication is selected, an Authentication URL must be entered. When a user arrives at the portal (or times out/logs out) they will be redirected to the Authentication URL. The application that resides at the Authentication URL is then responsible for authenticating the user and redirecting them back to the portal with the appropriate authentication values (defined in the Fields section below) populated, and with the query string value IsSingleSignOn=true.

For convenience, when redirecting to the Authentication URL a query string value called originalUrl is included. For example, the Authentication URL may look like:

http://authentication.polycom.com/Login.aspx?originalUrl=http%3a%2f%2flocalhost%3a11701%2fUI%2fContent%2fSecure%2fLogin.aspx%3fIsSingleSignOn%3dtrue

This is the URL that the authentication server should redirect back to (with the authentication information appended to the request). This originalUrl contains the information necessary to redirect the user back to the resource within the portal that they originally requested once authentication is successful.

Completing the Fields The fields list is used to configure the values RealPresence Media Manager software expects to receive from the authentication server when a user is redirected. At least one field must be created, containing either the email address or username to uniquely identify incoming users.

There are four configurable options per field:

• Field Name This is the name of the field being passed from the authentication server.

• Field Type This is where the authentication server will insert the field name/value pair into the request, including:

○ Cookie


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○ Header

○ Post

○ Query String

• Encrypted Encrypted indicates whether or not the value for this field will be encrypted when the Media Manager receives the request.

• Action Action determines what is done with a field's value when received by the RealPresence Media Manager software. There are three options: ○ Populate Field When Populate Field is chosen, a list of possible fields is displayed.

The Media Manager will take the value of this SSO field and store it in the RealPresence Media Manager field selected.

○ Validate Timestamp When Validate Timestamp is selected, the RealPresence Media Manager software expects a date/time value to be passed in as the value for this field. A value in seconds must also be entered when this option is selected. When a request is received the Media Manager will verify that the timestamp passed in the request is within the number of seconds selected of the current time. If it is not then the authentication request will be considered invalid and will fail according to validation rules defined below.

This is to prevent stale requests from potentially being used. This field would typically be encrypted. Otherwise the timestamp in the request could be manually manipulated.

○ Validate Value The RealPresence Media Manager software will verify that the incoming value of this field matches the value entered for this action. If it does not match, the authentication request will be considered invalid and will fail according to validation rules defined below.

This field is typically encrypted. Otherwise the timestamp in the request could be manually manipulated.


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Validation Error Handling If a field has been defined whose action is set to Validate Timestamp or Validate Value, the Validation Error Handling section will display. This enables you to define the behavior of the RealPresence Media Manager software when it comes across an invalid authentication request.

There are four options:

• display standard Media Manager error page This option will display a generic RealPresence Media Manager branded message to the user informing them that their authentication request has failed.

• display the following error text This option allows custom text to be entered that will be displayed to the user.


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• forward to the referrer url defined above When this option is chosen it is required that a field be defined above to populate the Referrer URL. The RealPresence Media Manager software will forward the failed request to the value populated in the Referrer URL.

• forward to the following url This option allows a url to be entered, and will forward failed requests to this url.

Encryption If the Encrypted checkbox is selected for any field, the Encryption section displays. Information you enter is used by the RealPresence Media Manager software to decrypt any incoming field values.

Currently, AES is the only supported encryption type. When you select AES from the list, you must enter a valid AES key. This must match the key that is used to encrypt the values on the authentication server.


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If encryption is enabled, a field must be defined to populate the Initialization Vector field. This allows a unique initialization vector to be passed in along with every request for additional security.


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Chapter 10: Support and Intellectual Property

Polycom Global Support Services Support services for Polycom solution components are available from Polycom Implementation and Maintenance. Additional services for supported third-party Unified Communications environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services help customers successfully design, deploy, optimize, and manage Polycom visual communications within their Unified Communications environments. Professional Services for Microsoft Integration is required for Polycom Conferencing for Microsoft Outlook and Microsoft Office Communications Server integrations.

For additional information and details see http://www.polycom.com/services/professional_services/index.html or contact your local Polycom representative.

Beta and Release Candidate Software Polycom VCM solutions do not support installation, integration, or interoperation with beta or release candidate products unless explicitly stated within the available documentation. This includes all software such as operating systems, browsers, software components, and integrations to 3rd party systems. For the latest support and roadmap information, please contact your Polycom sales representative or sales engineer.

Ongoing Software Support and Stated Versions Due to the nature of the software industry, Polycom software support is guaranteed through best effort practices. Polycom puts the highest effort into software compatibility, interoperability, and supportability. General best practices are used to develop all software through industry standard approaches and techniques. As software changes and evolves within the marketplace, ongoing support and time is needed to vet and test new software products such as browsers and operating systems. Software support is guaranteed for products at the time of this writing, but cannot account for future industry changes that pertain to security or stability. This includes such examples as 0-day browser or web server threats, component dependencies removed or changed through operating system patches, etc. For the latest support and roadmap information, please contact your Polycom VCM Sales Representative.

Copyright Information © 2013 Polycom, Inc. All rights reserved.

http://www.polycom.com/services/professional_services/index.html


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No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

Trademark Information Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.


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Chapter 11: Getting Help

More Information For more information and product documentation, visit Polycom Support or contact your Polycom sales representative.

The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

http://support.polycom.com/

http://community.polycom.com/

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