VALUES BASED LEADERSHIPBringing Cultural Change to Organizations

www.globalpriority.org

Training Proposal - Building Internal Capability

September 2012

The enclosed outline and proposal has been developed specifically for the Philadelphia Police Department.

Onsite training is available for all of our workshops as well as the initial Executive Leadership Conference. We will tailor training to meet your needs and support your existing methods and tools.

Our process is known as Values Based Leadership and I have attached a copy of a corporate case study and a recent conference done in Alabama for their entire department of corrections at the state level. See why government contractors as well as large and small private sector companies choose Global Priority as a training resource.

We will help arrive at a price-to-win that is competitive within your value system by implement-ing essential inputs into the Values Based Leadership process. All of our material is designed to be implemented by your staff and we are committed to help you monitor the change and adjust the process to be specific to your goals as an organization .

You, as an institution, will gain a strategic advantage by enhancing the skills of your leaders and trainers who manage and prepare officers and staff.

We are preparing material and a rollout plan that can be presented in November of 2012 and implemented as early as January.

I have also enclosed a few of our brochures for your key leaders to acquaint them with our methodology.

I look forward to serving you.

Jerry AndersonPresident Global Priority

Enclosures:Case Study Values Based LeadershipAlabama Executive Leadership Conference

ROUNDTABLE

A Proven ConCePt

vAlues & PrinCiPles

courage

Bringing Change to our nation

The optimal way for people to learn through discovering for themselves.

• Daily focus for 2-3 minutes during debrief time.

• Roundtable for cadets.

• Roundtable for inner circle leadership.

• Roundtable for persons needing disciplinary action.

conflictDo your best and prepare for the worst.

There are those who think that life should be completely without conflict, but behind every remarkable man or woman, there are stories of great conflict. Those experiences have taught them principles that have made them wise.

Often conflict arises as our ideas clash with other people’s ideas and opinions. A major part of our lives is spent learning how to present our ideas and how to react to the ideas and opinions of others. As we deal with this conflict and often the tension that accompanies it, we should become better people. Through this process, we discover our strengths and weaknesses. The gift of reasoning enables us to make the choice to grow and overcome conflict.

We can choose to let conflicts polish our character or we can allow them to make us angry at life. We can be humble and thankful and learn from the conflict or be critical, haughty and arrogant. It is not wrong to have conflict and we should not be afraid of it. In fact, we cannot grow or make progress without it.

It is important to avoid turning conflict into a war. If a conflict does become a war, it will separate us from important relationships and associates. It is good to prepare for conflict with the intent of finding a resolution. This seems like a statement of the obvious, but many people approach conflict with the idea that they must win at all costs instead of recognizing that the best answer is often a compromise or finding the solution that is best for the greater good whether that be for a relationship, a business, or public policy. “Whenever you are in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it and that factor is attitude.” (William James)

Some people will choose to not address conflict at all. They ‘go along to get along.’ They think that by addressing a conflict, they are creating one, so they simply keep quiet when upset. This does not resolve conflict, it simply hides it for a while – it is not a healthy long-term strategy. Unresolved conflict can lead to resentment and drive a permanent wedge into a relationship.

Benefits There are several benefits to be gained by being able to resolve conflict well:

• You will learn other people’s perspectives on problems and situations.

• You will discover your own strengths and weaknesses. Dealing with conflict requires creativity, reason and discernment in order to overcome and resolve the issue.

• You will build stronger relationships by keeping open communication and being respectful of the other person’s opinion.

• You will grow and progress as a person and become a problem solver rather than someone who is contributing to the problem.

• You will alleviate the stress and tension associated with having unresolved conflict.

Characteristics

Those who handle conflict well:

1. Approach the problem from a place of humility and desire to hear and understand the other side of the story or other person’s viewpoint.

2. Keep a good attitude and refrain from sarcastic remarks or verbally attacking

CO-3 www.GlobalPriority.org • www.GlobalPriority.info

conflictaction Plan for

Evaluate yourself from 1 to 10

Why did you give yourself this rating?

What benefits will you obtain by raising your rating?

What specific action can you put into practice to test the benefits

of this principle?

Check list for the daily reading of this principle.

1 2 3 4 5 6 7 8 9 10

M T W T F S S

Remember… Thoughts become actions. Actions become habits. Habits become our destiny.

during discussion.

3. Express opinions in an open manner and give reasons and logic for their point of view.

4. Do not fear altering their opinions once they have listened to the other party’s perspective and reasoning. They truly desire what is best overall for everyone involved.

Steps to Follow

1. Be committed to humility. Regardless of if you are “right “ or “wrong,” humility is a becoming trait. It keeps you from alienating yourself from others and ensures you approach others with the right attitude.

2. Remember that being right is not more important that breaking relationship.

3. Know how you feel and why you feel that way before you engage in conflict. Knee jerk reactions or speaking before you think

will only increase the tension in a conflict.

4. Be a good listener. It is vital to understand the other person’s perspective. Helping the other person to feel heard and understood can go a long way in resolving the conflict. Do not listen to answer, listen to understand.

5. Keep an open mind during communication. Do not become defensive or shut down.

6. Say what is on your mind in a way that is clear and assertive without being aggressive and manipulating. When you manipulate others, you may get your way but the conflict is not resolved.

Reflect and respond

1. How does conflict make you feel?

2. Have the conflicts in your life made you a better person?

3. Give an example of when conflict has helped you in life.

CO-3 www.GlobalPriority.org • www.GlobalPriority.info

REINFORCEMENT

• Principle Poster

• Attitude Challenge

• Bringing character elements into goals

• Disciplinary Action

• Pareto Planning Book

loyalty“Confidentiality is a virtue of the loyal, as loyalty is the virtue of faithfulness.” – Edwin Louis Cole

Loyalty is a feeling of devotion, duty, or attachment to somebody or something. It is the quality of being faithful to obligations at a heart level.

“Efficiency is the foundation for survival.

Effectiveness is the foundation for success.”

-John Maxwell

Name:

RECOGNITION

• High Five Program

• Including Character elements on Reviews

• Certificate recognizing Character at end of training

Digital Dish, Inc. RecognizesDave Davison February 1, 2012for the Character Quality of Productivity“As a productive person your goal is to increase your value by learning whenever you

can,using resources wisely, developing new ideas and staying on task.”Francisco Johnson, call center Manager

sarah sMith, assistant call center Manager

dawn Miller, ceo

Dave has been part of our company for 7 years, and started working in the closeout department, now he manages several departments.One characteristic that stands out is his ability to stay on task and create a productive

environment by taking on difficult tasks, which can be attributed to the character quality

of Productivity: As a productive person your goal is to increase your value by learning

whenever you can, using resources wisely, developing new ideas and staying on task.We all witnessed this on the week of December 14th 2011, when by accident our entire

area was severely overbooked, many customers to call, many customers calling in and no

time to take care of reschedules. Dave stepped up and quietly started rescheduling jobs

and that single action enabled other managers to help with calls, and questions from the team. At the end of the day Dave had over 200 reschedules and the job got done.

Dave’s ability to stay on task helped the team produce in a critical time. We are extremely proud to have Dave as part of our team, he has grown so much and we know he will continue growing not only as a team leader but as a person too.

ROLL OUT PLANListed below are specific benchmark, metric, and training tools. Our process begins with an executive leadership conference that exposes the material, the methodology, and the powerful training tools that are part of the reinforce-ment system.Material list is based on number of leaders and participants.

RoundTable:RoundTable for cadets or traineesRoundTable for disciplinary or conduct issuesRoundTable for inner circle leadershipDaily leadership Huddles and material

Reinforcement:Posters which can be displayed weeklyAttitude challenge to enhance collaborationCharacter and interpersonal skillset that can be added to correction metricPareto Planner for leadership team and project staff

Recognition:High 5 Peer to Peer recognition SystemCustom certificate of mastery presented at the end of training

Materials:Workbooks and follow up booklets for cadets, trainees, and leadership teamFacilitator book for leadership huddlesCustom Posters - pricing per set of 10

High 5 certificates – Color master certificates provided by ream and copier ready. Flash drive template is also providedCharacter certificates- Priced per set of 10. Flash drive template is also provided. Pareto project and planning books are provided for leadership team.Character Challenge wristbands and training system will be provided for team.

Costs and VariablesThe cost per participant will be set at $25 for a 12 week implementation of 10 Global Priority principles. Weekly monitoring and computerized tracking will be part of this cost. These principles will be selected by the Philadelphia police department and the Global Priority training team. The key is to balance the directive principles, which pro-vide hard skills, as well as the supportive principles which will provide soft skills.The cost for the 7 hour executive leadership conference will be $2500,. This covers the entire training team as well as the workshop materials.Travel expenses will be billed based upon number of trainers and number of participants. A minimum of 150 partici-pants is required for initial training. A tremendous amount of ancillary material will be made available such as recommended reading lists, creative ideas, and follow-up tools.