Value Proposition for Office 365

Office 365

End-to-End Migration Services • Available by phone, email and chat• Get started in 1 day• Your own dedicated migration expert• We guarantee no loss of email• Migrate from any environment to Office 365

One-stop Shop • All the cloud services an SMB needs to be successful• Easily leverage other services

• Web Hosting• Virtual Servers• Online Backup• Etc.

Full Office 365 Management We provide the best people, technology and processes so you can be cost-effective and quickly address evolving business priorities.

Flexible Monthly BillingBenefit from monthly billing for your Office 365 subscription with no strings attached!

24/7 Technical Support • Available by phone, email and chat• Average response time: 60 seconds• Call centers based in North America• Bilingual (English and French)• Tickets resolved in 1 business day

CSP OfferingNew “all-in-one Office 365” Modern Workforce offering is designed to provide customers a single solution for all of their end-user Cloud productivity & collaboration needs.

A Migration Service You Can Trust

No Downtime. No Data LossOur well-established migration process has been proven over the years. You can rest assured that your data will be seamlessly transferred to Office 365 without any loss of data or downtime for your users.

Dedicated Migration TechnicianYou will be in contact with your dedicated migration expert throughout the process. No more back and forth with multiple technicians. We’ve handled more than 50,000 business migrations and we can guide you with the market’s best practices.

You Set the Pace. We Adapt to Your Schedule.Flexibility is the key to a successful migration. You tell us when you’re available and what is the best time to cut over. The migration team will adapt to your schedule.

Unmatched ValueA migration can cost more than $100/mailbox. We’ll offer it for free! Take advantage of this great deal now!

Let our experts handle your migration, whether it’s from an on-premises environment (Microsoft Exchange, IBM, Lotus Notes, Zimbra or POP3) or a cloud-based service (Gmail, Hotmail, Web Hosting/POP3).

You’re Supported by the Right People

French & English Support, All Year RoundWith a North American-based technical support team, you will receive bilingual 24/7/365 support for all your questions.

Outstanding Customer SupportThe Net Promoter Score (NPS) is an indicator of our customers’ loyalty and satisfaction with our support. Our result is 70+ on average… which is great!

Fast and Reliable ResponseWhen a problem occurs, you need a fast response. You can expect a 60-second average response time, 24 hours a day, 365 days a year, by phone, email or chat.

Experienced TechniciansOur support teams are extensively trained and equipped to answer any problems or questions you may have regarding your services. Many of them are Microsoft-certified.

Our VIP support program gives you the flexibility to leverage the multiple benefits of Office 365 but still remain focused on your core business.

Reduce your capital expenditure Office 365 is available as a simple monthly subscription. Avoid large upfront costs for new software while moving the cost of IT from capital to operating expense.

Be always up to date Since Office 365 is in the cloud, it is always up-to-date. No patches or software upgrades necessary. Microsoft is adding new value and capabilities on a monthly basis.

Cut hardware and energy costs Without servers to run for email, websites and document storage, you can reduce energy costs and save by no longer purchasing new server hardware.

License per user Simplify licensing while providing each user access to business critical technology on 5 PCs/Macs and 5 mobile devices. Save money when compared to traditional, per device licensing.

Scale your business quickly Office 365 grows with you -adding a new user is as simple as buying an additional license.

License what you need Office 365 provides many plans to fit the right capability needs and price points for each user in an organization.

Business-class email Large, 50GB mailboxes that can send messages up to 25MB in size, with contacts, shared calendars andspam and malware protection that stays up-to-date. Built with Exchange email technology, the leading email solution for business around the world. Use your own custom domain for your email address, connect with Outlook for fully featured offlinesupport and access via the web through any modern browser. Available on your PC or Mac, as well as Windows Phone, iPhone, Android and Blackberry devices.

Online meetings Hold scheduled or ad hoc online meetings for up to 250 participants, with screen sharing, audio & video, virtual whiteboards, polls and shared notes. Partners and customers can fully participate through any HTML-5 browser

Online document storage and file sharing 1TB of space in the cloud to store, back up and easily share files. Files are accessible from almost any device, also synchronized offline and available without an internet connection.

Private social networking and collaboration A social network that helps your company stay connected, share information across teams and make faster, more informed decisions.

Technical support Telephone support for setup and deployment issues, as well as online answers, how-to resources, and connections with the Office 365 customercommunity for additional help.

Simplified IT Management Reduce headaches by reducing your IT infrastructure. Content lives safely in globally distributed datacenters with continuous backup & disaster recovery abilities.

Financially backed SLA Get peace of mind knowing your services are available with a financially-backed 99.9% uptime service level agreement.

Office 365 & the cloud changes how work is done…

…and how companies consume IT.

Get work done from anywhere Wherever your people are, online or offline, they can get to—and work with—the most up-to-date versions of the files and tools they need to get things done. And they can do it on virtually any device.

Work better together—simply Office 365 offers business-class email, shared calendars, IM, web conferencing, and access to the most up-to-date documents stored in the cloud. You can work together in real time without compromising security.

Always up-to-date. Never buy a new version of Office again!

Each user can install Office on up to 5 PCs or Macs.

Save to the cloud for backupand anywhere access.

Use Office on your smartphoneand tablet.

With Office 365, you get the latest Office applications – and much more.At its heart is Office itself—the familiar Office applications businesses use everyday—now offered as a cloud service, so it’s always up-to-date. But Office 365 is also so much more. It’s about bringing enterprise-grade services to organizations of all sizes, from online meetings to sharing documents to business-class email.

Office 365

Office 365 ScenariosPosition Office 365 with the following scenarios:

Get it Done from AnywhereWith Office 365, you can work with others wherever you are – with a consistent experience on any device. With the ability to work from virtually any location, you’re just a few simple clicks away from accessing your data, holding meetings, and collaborating anytime, on any device. Office 365 provides a complete productivity experience for moving your business forward.

Email and Calendar On the GoCoordinate meetings on the go, access synchronized contacts, check task lists, and use intelligent tools to manage email.

Build for TomorrowMeet your business goals by investing in Office 365. Having your complete office in the cloud allows you to maximize your technology investment, reduce short-term costs and ensure that your business remains competitive and prepared for the future.

Be Productive on any DeviceShare with your customers that they can use their favorite device to access Office 365. Show how everyone can edit or share files from a phone or collaborate from a tablet. Position Office 365 as the way to get everything they need with a consistent experience across devices.

Make Your Work ShineWhen talking with customers, emphasize the ability to create polished documents, present professionally, get valuable insights from data and work together with ease with Office 365. Inform customers that Office 365 is the familiar Office they know and trust, only better.

Protect What MattersProtect what matters most with Office 365. Secure your data and business with enterprise-grade protection and business continuity. Know your files are securely backed up and can be recovered and accessed anywhere.

Office 365

Office 365 Scenarios (cont.)Position Office 365 with the following scenarios:

Store, Sync and Share your FilesWith one place for all of your work files, you can access them anytime, from any device, and share the latest version with the rest of the team

Run More Effective MeetingsWhat if you and your team could join a meeting in just one click, whether you’re across the hall or across the globe?

Work Like a NetworkWhat if you were connected to everything important at work? Plugged into every document, person and activity that mattered?

Work Together SeamlesslyHighlight how employees can stay on task and never miss a beat as they create documents, edit and collaborate with others in real time. Position Office 365 as the means by which teams stay in sync and get things done faster than ever.

Office 365

What is the Cloud & Office 365?“The cloud" is a friendly way of describing web-based computing services that are hosted outside of your organization. When you use cloud-based services, your IT infrastructure resides off your property (off-premises), and is maintained by a third party (hosted), instead of residing on a server at your home or business (on-premises) that you maintain.

Business Productivity at its best! Office 365 is a user-based subscription that provides organizations access to Microsoft Office applications and hosted solutions that are always up to date via a usage-based monthly subscription model.

For business and enterprise users, Office 365 offers plans including email and social networking services through hosted versions of Exchange Server, Lync, SharePoint and Office Web Apps, integration with Yammer, as well as access to the Office software.

Probing Questions• Which productivity tools are your employees using today? • How do you manage email, calendar, contacts and tasks?• Do you currently use Microsoft Office for your office productivity software? Are you

standardized? Are you legally licensed? (Office 2003 has not been supported since April 2014.)• How many mailboxes are you managing today? What's your current mailbox size?• How many of your users don't have email today?• How do you serve users with remote/mobile access needs?• What are you paying for separately (for example, antivirus/anti-spam, remote archiving,

Blackberry Enterprise Server)? • What are the current collaboration and communications challenges within the organization? • What additional communication/collaboration capabilities do you provide users?• Do you have compliance requirements?• Do you need advanced email capabilities such as archiving, DLP, encryption?

Listen for:• Downtime• Reliability issues and user frustration• Heavy IT maintenance burden with existing IT infrastructure or provider• Heavy IT burden distracting IT from more strategic activities• Facing high capital expenses for server upgrade or replacement• Security concerns with existing IT infrastructure or provider• Using older versions of Microsoft Office or using a mixed environment, creating compatibility

issues and productivity challenges• Lack of communication/collaboration capabilities hindering productivity• User dissatisfaction with limited capabilities• External/mobile users frustrations• Mailbox size or attachment limit frustrations

Office 365

Scenario 2 - Growing Needs - Pitch: Turnkey Productivity

Profile

• Fast-growing business with multiple offices• Starting a business or merger/acquisition• Users demanding better collaboration tools• Limited IT staff or expertise

Top Pain Points

• Lack of enterprise messaging and collaboration capabilities lowering productivity• Remote access for new satellite offices• Lost time or fragmented experience from separate point solutions for email, collaboration,

instant messaging (IM), or communications security

Selling Points• Easy deployment of enterprise-grade tools• No upfront infrastructure investments and predictable monthly cost• Integrated experience with access from virtually anywhere/any device

Scenario 3 - Hosted Mail - Pitch: Microsoft cloud/competeProfile Currently using a hosted or web-based email solution (e.g., hosted Exchange, Internet service

provider (ISP) email, Gmail)

Top Pain Points

• Problems with integration, functionality and ease of use• Concern over reliability or security• Lack of control over email administration• Downtime

Selling Points

• Integrated, familiar productivity platform• Robust security and financially backed 99.9% availability guarantee• Easier IT• 24/7 support

Scenario 4 - Old Office - Pitch: The "new" Microsoft OfficeProfile Using Office 2003 or an earlier version

Top Pain Points

• Facing high capital expenses to upgrade (typically ties productivity suite upgrade with PC refresh cycle)

• Limited support for mobile workers• User frustration at limited capabilities

Selling Points

• The latest productivity features in Microsoft Office, integrated with web-based communication/collaboration services

• Support for flexible, mobile work style• No need to purchase licenses upfront

Scenario 1 - Old Server - Pitch: On-Premises vs. OnlineProfile Has an email server or other infrastructure nearing end of life (5 years or older) (e.g., Exchange

Server 2003, Windows SBS 2003, GroupWise, Lotus Notes)

Top Pain Points

• Downtime• Facing high capital expenses for server upgrade or replacement• Heavy IT burden distracting IT from more strategic activities• User dissatisfaction with limited capabilities

Selling Points

• No server upgrade costs• Predictable monthly costs• Robust security and 24/7 reliability• Easier IT

Office 365

Exchange OnlineManage your business communications across devices, share easily and securely with 50GB mailbox storage per user.

Help ensure that your business email is always available for user productivity while protecting your organization's data.

Reinventing the way we work! The five complementary Office 365 services are fully integrated, optimized for Microsoft users and a vital part of the way companies work.

• Transparent communication: a platform to deliver a consistent message and facilitate two-way communication.

• Collaborative projects: drive productivity by facilitating cross-geographic and functional team project collaboration.

• Shared knowledge: increase access to information and the ability to share best practices and learn from each other. Inspired work: accelerate innovation giving us the agility to meet the needs of our changing business.

OneDrive for BusinessAccess to all your work and files in one secure, reliable place, with 1TB of cloud storage per user.

Gives each user 1TB of personal cloud storage that can be accessed from anywhere and that syncs with their PC/Mac for offline access. Easily share documents with others, inside and outside your organization and control who can see and edit each file. Collaborate on Office documents in real time, and securely store, sync and share files from any device.

Office AppsOffice 365 Office Apps is a full suite of rich productivity apps available as a service that is always up-to-date.

Everyone can edit or share files from a phone or collaborate from a tablet. Office 365 gives you everything you need with a consistent experience across multiple devices. Users can switch from device to device and maintain a cohesive, productive experience. Office 365 is your familiar Office, only better.

Office 365 Product OverviewOffice 365 Vision Statements

Office 365

Office 365 Product Overview (cont.)Skype for BusinessGet messaging, audio and video calls, online meetings and sharing capabilities – in one app.

Connect with other Skype for Business users via instant message, voice and video calls and let people know your availability with your online status. Share presence, IM, and audio calling with Skype for Business.

SharePoint OnlineShare ideas and work. Organize information, documents, people and projects.

Use it as a secure place to create team or project sites and store, organize, share and access information from almost any device. Collaborate with colleagues, partners and customers.

YammerShare private messages with your team, share information and organize projects.

Collaboration software and business applications allow your employees to connect with the right people, share information across teams and organize projects – so they can go further, faster.

We’re utilizing the technology to provide a community for the team to:

Office 365

Office 365 Core PrinciplesWhen we think about productivity and how to provide you with the best solution, there are three core principles that we and Microsoft consider when looking at Office 365. These are the same core principles that we will use to help define success as your organization adopts Office 365.

1. Worry Less - Protect what you value the most2. Work Easier/Better - Work from anywhere and any way you want3. Work Together - Collaborate and be flexible

Protect What You Value Most (Worry Less)Office 365 helps you be secure in knowing you’re managing and protecting your company’s devices, data and budget while staying competitive. Here are some examples of “worry less” pillar benefits and features to preempt objections:• Data sovereignty• Unknown multiple devices in the environment• Unknown networks• Things that seem out of control with a mobile workforce

You can feel secure with Office 365 helping you manage and protect your company’s devices, data and budget while simultaneously giving your company a competitive advantage.• With features like mobile device management, Data Loss Prevention and Rights Management

Services, your data will be secure and controlled, by you.• You’ll have access to proven and reliable tools. Most other cloud-service providers don’t have the

financially backed SLA or guarantee that you’ll always have technical support – 24/7 – if you have critical issues.

• If you have specific compliance needs within your organization, Office 365 provides the compliance features all in one place to meet industry regulations.

Secure your data and business with best-in-class services that work great for small to midsized companies. • Gain enterprise-grade protection and business continuity without the need for an enterprise-

sized IT department. Enjoy peace of mind with straightforward management functions and a financially backed SLA as well as 24/7 technical phone support for critical issues.

• Mitigate risk with continuous backup of your company’s files in globally distributed datacenters. • Customize security policies by user and device to ensure the right level of protection for your

data.

Office 365

Protect What You Value Most (Worry Less)Feel confident that you are making the most of your technology spend with more control and more choice• As a subscriber, you benefit from product improvements that are even more integrated and

adaptive to the way you and your teams work. Office 365 continually keeps itself up-to-date across all applications, so you don’t have to worry about upgrades.

• Add or change employees with one click. When you buy a single license, each person is able to work from their preferred devices on up to 5 PCs/Macs, 5 mobile devices and 5 tablets.

With an Office 365 Enterprise subscription, your company can get advanced features that are not available anywhere else, to help your company remain compliant • With the unified eDiscovery Center, you can search across SharePoint, Skype for Business, and

Exchange mailboxes. eDiscovery integrates with advanced retention and archiving, enabling in-place legal hold and case-based projects.

• Information Rights Management Services enable you to restrict access to documents and email to specific people and to prevent anyone else from viewing or editing them, even if they are sent outside the organization.

Feel excited about what the future holds with Office 365• You are benefiting from a robust community of add-in developers who are committed to

integrating with Office 365. This will allow businesses of all types and sizes to extend the power of Office to be more competitive. Learn more about these add-ins at betterwith.office.com

Office 365 Core Principles (cont.)

Office 365

Office 365 Core Principles (cont.)Work from Anywhere (Work Easier)With Office 365, everyone can work the way they work best (in and out of the office), using trusted business applications such as Word, PowerPoint, Excel and Exchange. They also benefit from a consistent experience across every device, including iOS and Android devices.

How do you like to work? – in the office on certain things; at home on others? How do your employees work and where are they located?• You get a familiar experience across all devices • You and your employees can work from anywhere whether or not you have access to the Internet• You can easily access critical information and docs when you’re out of the office while still

ensuring that your data is secure

To provide a deeper dive on benefits and features of the “work from anywhere” pillar and preempt objections on:• Does the concept of always-on = skewed work-life balance? (Cultural, change management

conversation, managed services)• Inconsistent experiences across devices• Document version issues when working outside the office – train your employees to work

differently. Example: Sending links instead of attaching documents in email.

From your browser to your desktop to your phone or tablet, Office 365 is your integrated best-in-class productivity tool powered by the cloud. • Get the worldwide standard of desktop apps with familiar tools you know and love, including

Word, PowerPoint and Excel. • Create, share and edit Word, Excel, PowerPoint and OneNote documents in real time with

colleagues using any browser. • Bolster productivity thanks to a consistent and optimized experience on all your favorite devices:

Mac, PC, iPads and iPhones, Windows phones and tablets and Android phones and tablets.• OneDrive for Business enables online and offline access and automatic syncing of files to reflect

most recent edits. You can be confident you are always accessing the latest version of your documents from any of your favorite devices.

• Get smooth access to cloud-based productivity services hosted by Microsoft (business-class email, file sharing, HD video conferencing). It’s easier to stay closer to customers and colleagues and it keeps you one step ahead of the competition.

• Rely on one terabyte of online storage: because you should never run out of space to store your important documents.

Office 365

Office 365 Core Principles (cont.)Collaborate (Work Together)

Office 365 gives you the flexibility to easily access and edit documents in real time across devices and platforms (so you and your team are always working with one version of the truth), combined with the collaboration boost that comes from knowing you can share documents securely and hold productive meetings from multiple locations.

Office 365 has the features to enable cross-group collaboration and access to people, ideas and information – when you and your employees need it most.

Skype for Business• Skype for Business can allow users to communicate and provide feedback when important

decisions are being made. • Instant Message wherever you are. Ping someone to request a piece of information or a fast fact

– and always get a quick answer. • Present a PPT, review a Word doc – or present a virtual whiteboard – it helps keep everyone on

the same page in a virtual meeting.

Yammer• Use Yammer to easily create a private social network so your employees can stay connected,

share information across teams and make faster, more informed decisions for the business.• Yammer can be used to share communications and documents that are searchable by current

and future employees.

SharePoint Online• SharePoint Online enables team and project sharing sites or portals. • You can also use it to share files and resources outside of the organization.• Here’s an example: to enable a easy access portal for HR and benefits information for your

employees, so they can search for info about their benefits (employee handbook, procedures, benefits, etc.).

Whether your collaboration needs are simple or advanced, Office 365 makes working together smooth, secure and productive. • Exchange is the business-class email solution that facilitates collaboration across all platforms

and devices to keep you in sync with your customers and colleagues, 24/7.• Outlook and Skype for Business are integrated so you can add audio/video conferencing to a

new or existing meeting with just one click. Host or join a meeting from all of your favorite devices (including iOS and Android). Easily present, share and collaborate on documents (or a virtual whiteboard) within the meeting space.

• Office 365 supports broader collaboration with services that allow teams to share content and videos. SharePoint is an easy drag and drop intranet for documents and files.

Office 365

What is Exchange Online Protection?Exchange Online Protection (EOP, formerly Forefront Online Protection for Exchange or FOPE) is a hosted email security service, owned by Microsoft, that filters spam and removes computer viruses from email messages. The service does not require client software installation, but is activated by changing each customer's MX record. Each customer pays for the service by subscription.

Position/OfferGet enterprise-class reliability and protect against spam and malware, while maintaining access to email during and after emergencies. Exchange Online Protection provides a layer of protection features that are deployed across a global network of datacenters, helping you to simplify the administration of your messaging environments.

Secure and reliable• Exchange Online Protection provides advanced security and reliability to help protect your

information.• Eliminate threats before they reach the corporate firewall with multi-layered, real-time anti-spam

and multi-engine anti-malware protection.• Protect your company's IP reputation by using separate outbound delivery pools for high-risk

email.• Five financially backed SLAs attest to a high quality of service, including protection from 100% of

known viruses and 99% of spam.• Globally load-balanced network of datacenters helps to ensure a 99.999% network uptime.

Office 365

All of these Office 365 plans include business class email as mentioned above and can be combined together.

Exchange Online

Business Essentials

BusinessPremium

Core

De

tails Seat Cap Unlimited 300

Migration & 24/7 phone support All issues All issues

Basic

Feat

ures

Features described at top of page

Exchange Active Sync, IMAP and POP support

Ability to delegate access to mail and calendar

Distribution groups, shared company contact lists

Calendar sharing, conference room management

Adva

nced

Fe

atur

es

On-premises Active Directory synchronization for single sign-on

Licensed for hybrid deployment with on-premises servers

Email compliance features: eDiscovery, transport rules, journaling, S/MIME, retention tags & policies

Email protection features: Message Encryption, IRM using Azure RMS ○1 ○1 ○1

Offi

ce Full Office Desktop Apps (Outlook, Word, Excel, PowerPoint, etc.)

iPad, Windows RT & smartphone apps

Addi

tiona

lSe

rvice

s

1TB cloud storage (OneDrive for Business)

Online Meetings with web conferencing, IM, video, presence (Lync)

Team collaboration sites & internal portals (SharePoint)

Private social networking (Yammer)

Large mailboxes: 50GB of email storage with ability to send messages up to 25MB in size.

Custom domain: Ability to use your own custom domain as your email address->you@yourbusiness.com.

Outlook support: Connect supported copies of Outlook and get access to mail, contacts and calendars with fully featured offline support.

Guaranteed uptime: Get peace of mind knowing your email will be available when you need it, with a financially-backed 99.9% uptime service level agreement.

Mobile access: Available from all phones and tablets that can receive email, including Windows Phone, iPhone, iPad, Android and Blackberry devices.

Secure and protected: Defend against malware and spam with built-in filters that are frequently updated to address new threats.

Web-based access: Access email through any modern web browser using the Outlook Web App,which provides a premium browser-based experience that matches the look and feel of Outlook.

Shared calendar and contacts: Users can compare calendars to schedule meetings with contacts or groups and access a company-wide global address list, external contacts, tasks and conference rooms.

How Can I Buy Email in Office 365?

Get Business-class Email with Office 365With Office 365, your email is hosted in geographically distributed datacenters with continuous data backup. You also have premier Disaster Recovery capabilities and a team of security experts monitoring it around the clock. Other features include:

1. Available with add-on purchase of Azure Rights Management.

Office 365

Email in Office 365

Customer Using Free Web-based or Paid Hosted Mail Customer Running their Own Email Server

Pitch Professional and Secure Email Low Cost and More Secure EmailProfile • Using hosted or web-based email (e.g., hosted Exchange,

Gmail, Internet service provider [ISP] email) • Need a more professional email solution for their business, one

with more security, privacy and business features

• Has an email server nearing end of life (five years or older, e.g., Exchange Server 2003, Windows Small Business Server 2003, GroupWise, Lotus Notes)

• Older email servers are often difficult to maintain and keep patched, while lacking modern features

Qualify the customer

• Are you using a free, web-based email for your business?• Are you paying a company to run your email for you?

• Are you running your own email server today?• Is the server or software more than 5 years old?

Questionsto identify pain points

• Compared to IT services, how critical is email to your business? • Who can you call if you are having issues or if email is down?• Does your business have an email with a custom domain? Do

you need that capability? • Do you get a lot of spam or junk mail? Are you worried about

malware and viruses? • How large is your current mailbox? Does this cause problems?

• Do you experience downtime with your email? How much time and money do you spend keeping your server running?

• How do you back up and secure your data? • Is your IT staff overtaxed?• Does your email lack the features and capabilities your

company needs? • Are you able to access you email on smartphone and tablets?

#1 Pain point and selling points

Need a reliable, supported business-class email• Email in Office 365 is run by Microsoft and is the same email

technology used by Fortune 500 companies, only designed for small businesses

• Your email is supported by a financially-backed 99.9% uptime service level agreement

• <Partner should include detail about support offerings>

Email availability is unreliable and not secure• Email in Office 365 is run and kept always up-to-date by

Microsoft, freeing up your IT staff to focus on other business critical activities

• Get premium, always up-to-date malware & virus protection• Your email is supported by a financially-backed 99.9% uptime

service level agreement

#2 Pain point and selling points

Frustration with lack of professional features and capabilities in current mail• Look professional while using your own custom domain as your

email address -> you@yourbusiness.com• Each user gets 25GB of mailbox storage and can send

messages up to 25MB in size

No good backup solution, or backup is saved locally and not safe in the event of a fire or other disaster • Your email is hosted in geographically distributed datacenters,

with continuous data backup and premier Disaster Recovery capabilities

#3 Pain point and selling points

Unsure who to call if their email goes down. The company receives a lot of spam and junk mail and is concerned about malware and viruses• Get premium, always up-to-date malware & virus protection• Get continuous data backup and a strict privacy policy

I want new email capabilities (mobile access, larger mailbox, etc.), but upgrading my email server is expensive• Office 365 requires no up-front investment in new, costly server

hardware or software. You pay a monthly subscription cost per user to receive the full benefits of Office 365.

• The Office 365 service is kept always up-to-date, so you don’t have to worry about patching and updating your servers

Customer Buying Scenarios When customers are buying email, they are trying to solve a few key pain points with their current email solution. These questions will help you guide the conversation, identify the key pain points for customers and provide the relevant selling points.

Common questions and objectionsWhat I am using today is free and it is good enough for me.Email is a mission-critical service for businesses. With Office 365, you receive a business-class email service from Microsoft, run in geographically distributed datacenters with continuous data backup, premier Disaster Recovery capabilities, and a team of security experts monitoring around the clock. We also offer a financially-backed 99.9% uptime service level agreement.

Is Office 365 (or the cloud in general) really secure and private enough for my business? Office 365 is built by Microsoft and protected 24/7 by our engineers. We are compliant with world-class industry standard including ISO 27001, EU Model clauses, HIPAA BAA, and FISMA, which are independently verified by the leading security organizations. Visit http://trust.office365.com for more details.

I am also looking at Google Apps. Why is Office 365 better? Microsoft has been delivering the world’s most utilized productivity tools, including email, for over two decades. The email technology in Office 365 is the same leading technology used by Fortune 500 companies, only designed for smaller businesses. Office 365 plans work best with Outlook, the best application for managing email, contacts and calendars with full offline support. Many Office 365 plans also offer access to the latest version of Outlook and the full Office applications as well.

How can I move my existing mail into Office 365?(partner should add details about the email data migration services they offer to customers)

Selling Exchange Online Email in Office 365Office 365

What is Office Apps?Microsoft Office is an Office suite of desktop applications, servers and services for Microsoft Windows and other operating systems (i.e., IOS and Android). The Professional Plus edition includes: Word, Excel, PowerPoint, OneNote, Outlook client, Publisher, Office Online (Word, Excel, PowerPoint, OneNote), Access, InfoPath and Lync.

Probing Questions• How do your employees access corporate resources from home/on the road?• Are you considering cloud-based management systems?• What are you doing to ensure productivity at the desktop remains high?• How are you ensuring your communication supports the business?• How are you keeping pace with increasing security and compliance requirements?• Are parts of your organization still using manually completed paper forms or storing them in file

cabinets and desks?• How do you deliver more desktop services on the same or declining budget?• What applications do you need from the extended Office suite? Do you need

Access/InfoPath/Lync capabilities?

Office 365

Outlook: Manage your email, schedules, contacts, and to-do items. Outlook is the one place to go to communicate with all of your important contacts.

Word: Create documents with style and polish, work with others easily – and enjoy the new reading experience on modern touch devices.

PowerPoint: Easily work with others and design beautiful presentations. Presenting tools help you deliver your ideas and impress your audience.

OneNote: All your notes together that you can access anywhere. OneNote is your digital notebook for capturing to-dos, meeting notes and anything else you need to remember.

Excel: Excel gives you intuitive ways to explore your data. Quickly discover new ways to visualize your data and see your information in new depths.

Publisher: Use familiar, simple tools to create and share professional-looking, personalized publications that make an impact.

Office in Office 365Get the Full Office Suite with Office 365…When purchasing Office 365, customers receive an always up-to-date version of the full Office desktop applications including:

…plus great new benefits provided by the cloud!

Be always up-to-date: With Office connectedto the cloud, you always have the latest version of the desktop applications with unobtrusive updates.

Use Office on your smartphone and tablet: Access your documents and make edits on the go with Office apps for iPad, Windows Phone, iPhone and Android phones.

Use on 5 PCs and Macs: Each user can use the Office desktop applications on 5 Windows PCs or Macintosh computers, at work or at home.

Anywhere access to documents: Office saves to your online storage by default, so your files are automatically backed up and linked to you virtually anywhere you go. No more heading back to the office to get a file or document.

Office is delivered as a per-user subscription that is straightforward to download and install on your computer. No IT needed.

How Can I Buy Office in Office 365?All of these Office 365 plans include the full Office suite as mentioned above and can be combined in a single Office 365 account. Here a few key differences between plans.

Business Business Premium ProPlus E3

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et

cust

omer

Seat Cap 300 (for each plan) Unlimited

24/7 phone support from Microsoft1 Critical issues All issues

Off

ice

apps

Word, PowerPoint, Excel, Outlook, OneNote, Publisher on Windows PCs

Office for Mac 2011

iPad, Windows RT & smartphone apps

Office Online

Access

Adv

ance

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ffic

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Active Directory integration

Licensed for hybrid deployment

Support for shared computer activation (RDS scenarios)

Enterprise Excel BI features: PowerPivot, PowerQuery (enterprise data), PowerView, spreadsheet controls (compare/inquire)

IT controls: group policy, app telemetry, update controls

Support for Enterprise voice

Onl

ine

serv

ices

1TB cloud storage (OneDrive for Business)

Email, calendar (Exchange)

Online meetings, instant messaging (Lync)

Office 365

Selling Office Apps in Office 365Customer Buying Scenarios When customers are buying a productivity suite, they want to solve a few key pain points. These questions will help you guide the customer conversation, identify the key pain points and provide the relevant selling messages.

Common Questions and ObjectionsI am also looking at Google Apps. Why is Office 365 better? More than 1 billion people use Microsoft Office products, including your suppliers, customers and partners. File sharing fidelity and quality of work are important for your business’s professional image. Further, Google Apps is oversimplified and lacks the professional features and capabilities that your business needs (e.g., grammar check, thesaurus, full offline support).

I don’t want to subscribe to Office. Subscribing to Office 365 provides the benefits of the cloud, including being always up-to-date and the ability to access your data virtually anywhere from almost any device.

Can I use Office and Office 365 on my computer? Office and Office 365 works on computers running Windows 7, Windows 8 and Mac OS X 10.6 or later. Windows XP, Windows Vista and older Mac OS version are not supported.

Customer Using an Older Version of Office Customer Not Using Office

Pitch Be even more productive with game-changing new capabilities, provided by the cloud.

Your business deserves the best tools to get work done.

Profile

• Customer is using an older version of Microsoft Office, likely Office 2003 or 2007.

• They may think their version of Office is good enough for their needs. They’re not educated about what they’re missing.

• Customer is likely using Google Apps or OpenOffice.• May also be using Corel WordPerfect Office, or not currently

using a productivity suite.

Qualify the customer

• Are you using Microsoft Office? Which version of Office do you have? • What are you using to create business documents, spreadsheets and presentations? • Are you using a computer running Windows 7, Windows 8 or Mac OS X 10.6 or later? (see objection section for details)

Questionsto identify pain points

• Have you considered upgrading to a newer version of Office? • If yes, what has prevented you from doing so? If no, why not? • Do you have remote or mobile workers? How do they access

their work tools and documents on the go?• Are your documents and business data only accessible from

the office? Does that prevent you from responding to customers and partners as quickly as you would like?

• Do you spend a lot of time creating professional-looking and high-impact business, sales and marketing materials?

• Do you wish you had better tools to get your work done?• Do you experience difficulty when sharing documents with

your suppliers, customer and partners? • Do your current tools lack essential features like the ability to

work without an internet connection?

#1 Pain point and selling points

It is difficult to get things done when traveling or on the go? • Office automatically saves to the cloud, so your documents and

important business info is available from virtually anywhere.• Further, Office 365 allows you to access, edit and work on all

those devices, and even devices that don’t have Office installed on them with the Office Web Apps.

• In additional to Office, Office 365 includes business class email, online meetings tools for screen sharing and audio & video as well as online document storage and sharing.

I need to create more professional, higher-impact documents more easily and faster. • Excel’s tools allow for deeper analysis to gather better insights

from your data, with intuitive and powerful formatting for sharing and decision-making.

• Word allows users to open and edit PDF documents as if they were created in Word.

• PowerPoint builds beautiful and high-impact presentations with professionally created templates, timed transitions and animations, plus the ability to embed video - put the best face forward during sales proposals and other presentations.

#2 Pain point and selling points

Upgrading Office is time consuming and technically difficult.• From the cloud, customers can now download and install Office

with a few simple clicks and get to work quickly. Office also works side by side with older versions of Office, without compatibility issues.

• Never buy Office again, as Office in Office 365 is always up-to-date. Microsoft will unobtrusively provide updates to Office in the background, so you don’t have to worry about installing new versions again in the future.

I have trouble sharing and receiving files from customers, suppliers and partners and I waste a lot of time reformatting and fixing my documents.• Over 1 billion people use Office today, which probably includes

your suppliers, customers and partners. Using Office means your shared documents arrive with their intended formatting and effect.

#3 Pain point and selling points

Buying Office is a big upfront expense.• Office 365 is purchased as a low-cost subscription, rather than

a large upfront payment. Office works on 5 PCs and Macs (work and home), and your tablet and smartphone, with just 1 license per user.

• In addition to the full Office desktop applications, Office 365 Business Premium provides you additional cloud services for one simple price.

I can’t work with my documents unless I am connected to the internet (for Google Apps customers).• Office has rich offline support and the ability to work on online

or shared documents.• Google requires specific browsers, only works for certain file

types and is not recommended for documents that are shared.

Office 365

OneDrive for Business is available in all Office 365 suite plans. Here are a few key differences between plans. Customers are able to combine plans as needed.

BusinessEssentials Business Business

Premium

Core

D

etai

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Seat Cap 300

24/7 phone support from Microsoft for critical issues

One

Driv

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1TB of OneDrive for Business storage per user

Cross-browser support (IE, Chrome, Firefox, Safari)

Applications for Windows 7-8.1, Windows RT, iOS, Android

Access thru Office Mobile apps for Windows Phone, Android, iOS

Edit documents and collaborate in browser with Office Online

Offi

ce Full Office Desktop Apps (Outlook, Word, Excel, PowerPoint, etc.)

iPad, Windows RT & smartphone apps

Addi

tiona

lSe

rvic

es

On-premises Active Directory synchronization for single sign-on

Email - 50GB email, contacts, shared calendars

Online Meetings - Web conferencing, IM, video, presence

Private social networking (Yammer)

Team sites, internal portals (SharePoint)

1TB of secure online storage Safely store, back up and share all your valuable work files. Easily edit files in the browser with Office Online or open directly in the rich Office desktop apps.

Accessible on any device Documents can be accessed from any device through a supported browser or by using native applications on Windows 7–8.1, Windows RT, iOS, Android and Windows Phone devices.

Simple sharing with anyone Private by default, safely share your files with others both inside & outside your company. Easily manage who can access or edit your files.

Collaborate in real time Work simultaneously on your documents with others using Office Online or the traditional Office desktop apps. Track changes and view previous versions with automatic versioning controls.

Available offline Files can be synchronized offline and available without an internet connection. Offline edits will automatically sync the next time you connect to the internet.

Easy to learn and use Seamlessly integrated with Office and Windows. Save directly to the cloud from the Office desktop applications. Move, rename and delete files directly in File Explorer on your PC.

OneDrive for Business in Office 365Personal online file storage, synchronization and sharing…OneDrive for Business provides a simple & secure location where people can store, sync and share their work files. Top features include:

…with the manageability you need and security you can trust.

Protect your critical business information Files saved in the cloud are not lost when local hard drives fail or are stolen, or if an employee leaves the company and takes the computer & files with them.

Mange access with ease OneDrive for Business provides granular control of capabilities like external sharing, offline sync and access permissions. Admins can generate standard and custom audit reports to understand usage.

Backed by Microsoft Store your files with the industry leader in enterprise-grade software, not a startup or consumer-focused company. Microsoft provides 24/7 phone support and a 99.9% financially backed uptime agreement.

Unmatched service compliance OneDrive for Business in Office 365 is compliant with world-class industry standards, including ISO 27001, EU Model clauses, HIPAA BAA, and FISMA, and is verified by third-party auditors.

OneDrive for Business is run in Microsoft’s geographically distributed datacenters with continuous data backup and premier Disaster Recovery capabilities with security experts monitoring it around the clock.

How Can I Get OneDrive for Business?

Office 365

1Integration with Office Desktop Applications OneDrive for Business provides one place for employees to store all their work files, similar to many competing solutions. But we go many steps further with deep, native integration with Office desktop applications (e.g., Word, Excel, etc.) that are a standard for business productivity, used by more than a billion people around the world today.

2Capabilities Beyond Storage and Sharing OneDrive for Business ships with Office Online, enabling users to collaborate in real-time right in Office in their browser. Other services provide the file sync and sharing, but require Office or other applications in order to edit and be productive.

3Enterprise-Ready Capabilities Popular file sharing services typically lag behind Microsoft in organizational control including risk of data loss or theft, compliance and eDiscovery. By contrast, Office 365 customers get all the benefits of robust administration, management and security that has been battle-tested and improved in the enterprise for over a decade.

4Price The standalone OneDrive for Business service is offered at a compelling price point for customers. It is lower than what is available from our top competitors for equivalent plans. In addition, some Office 365 suite plans -- which include OneDrive for Business as well as other business-class services such as email, Office applications and online meetings -- are often priced below what our competitors offer just for online file storage.

Selling OneDrive for Business in Office 365Which Customers are Right for OneDrive for Business?

I am okay with my employees using free solutions.Free solutions do not provide the control and administration that businesses need to protect themselves against data loss. If an employee using a free solution leaves the company, the information stored in that free solution is lost. This will result in lost productivity and rework, and can lead to leaks of important or sensitive business information.

Can I buy additional storage for OneDrive for Business?The maximum storage limit is 1TB per user with the option to purchase additional storage. Extra storage can be purchased for $.20 per GB.

What are the maximum file number and size limits? OneDrive for Business currently supports synchronization of up to 20,000 documents. The maximum size for a file upload is 2GB and you can upload multiple files at once.

What happened to SkyDrive Pro? The OneDrive for Business Next Generation Sync Client lets you connect and sync files from your OneDrive for Business. You can add a work or school account to the new OneDrive for Business sync client and sync all your files to your computer.

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Common Questions and Objections

How Does OneDrive for Business Compare to Other File Sync and Share Solutions?

Existing Exchange Online Customers Any Office On-premises Customer withNo Current Office 365 Services

Customer Pitch

Add online file storage, syncing and sharing that works seamlessly with your email with the control you need and the security you can trust.

An easy to use online storage, backup and sharing solution that works great with the Office applications you have today.

Partner Benefits and

Revenue Opportunity

Increase revenue per seat and per customer. Simple add-on sale – most customers understand benefits of online storage and sharing, easy to pitch and articulate value.

At next renewal and the end of the promotional pricing, the cost of Exchange Online + OneDrive for Business will exceed many of the Office 365 suites, providing an opportunity to move the customer to a more comprehensive Office 365 plan, with an additional service revenue opportunity.

Enables a simple upgrade path to additional Office 365 offerings when customers are ready for the cloud and helps secure the storage workload against cloud competitors.

Opportunity for additional services revenue for setting up service, migrating documents, end-user education and custom application development.

Among the many cloud storage vendors, Dropbox, Box and Google Drive are the leading competitors. They offer capable consumer andbusiness-oriented products that are easy for employees to activate and bring into the workplace. In competing against these vendors, you should differentiate OneDrive for Business across four pillars:

Office 365

What is SharePoint?SharePoint is a web application framework and platform. By default, SharePoint has a Microsoft Office-like interface, and it is closely integrated with the Office suite. The web tools are intended for non-technical users. SharePoint can provide intranet portals, document and file management, collaboration, social networks, extranets, websites, enterprise search and business intelligence. In previous years, SharePoint FIS was used to create internet sites, but it no longer exists. SharePoint 2013 now supports intranet, extranet, and internet applications from a single, integrated platform. It empowers creative teams to publish beautiful, interactive external Internet and extranet sites, while dramatically simplifying Web content management and administration

Probing Questions• What if you could help end users improve their productivity, while maintaining the governance

and compliance of your platform? • What if you could establish SharePoint 2013 as a single, unified infrastructure that helps to

eliminate redundant costs and provide an integrated and interoperable platform? • Do you find it difficult to meet the diverse needs of different business units in your organization,

at the pace at which the business demands? • Is your organization planning any enhancements or upgrades to your sites such as a design

refresh, deployment of a content management solution, or any search enhancements?• How is content created and published to your website today (what is the business process)?• Do you provide any customer self-service on your site, or is it simply informational? Will that

change in the future?• How do you share documents/files among your employees? What’s your storage solution?

Position/OfferSharePoint fuels almost 200 of the Forbes 2000 sites, representing hundreds of URLs.Brand-conscious global enterprises such as Kraft, Ferrari, Coca-Cola Enterprises, and Renault run their public-facing sites on SharePoint for Internet Sites.

Office 2013 with SharePoint 2013 are “Better Together”• Enable people to respond faster so they're better equipped to meet deadlines by offering

document collaboration with IT control.• Provide self-service access to information to help people make more informed business

decisions and to reduce the burden of report requests.• Enable people to access and respond to information securely from virtually anywhere with

confidence that content changes and fidelity are maintained across locations and devices.• Unlock more value from Line of Business (LOB) systems while helping people across the

organization increase productivity.

Office 365

Office 365 Security, Privacy & ComplianceYour people and your data are your most important assets and so, as you consider Office 365 for your productivity needs, we want to do our best to answer your top questions upfront. Trust Center is the place where we share our commitments and information on trust-related topics.

With Office 365, it’s your data. You own it. You control it. And it is yours to take with you if you decide to leave the service. The core tenets of our approach to earning and maintaining your trust are:

Built-in security• Service-level security through defense-in-depth• Customer controls within the service• Security hardening and operational best practices

Privacy by design• Your data is not used for advertising• You have extensive privacy controls• You can take your data with you when you want

Continuous compliance• Proactive processes to meet your compliance needs• Customer controls for organizational compliance• Independently verified to meet evolving standards

Transparent operations• You know where your data resides and who has access• Visibility into availability and changes to the service• Financially backed guarantee of 99.9% uptime

Office 365

Compliance The Office 365 Compliance Center contains the key compliance-related features for an Office 365 admin to manage compliance across Office 365, Exchange Online and SharePoint Online. Helps you meet your legal, regulatory and organizational compliance requirements. Consolidating compliance functionality across services into this single area makescompliance features easier to access and enhances your end-to-end task-based experience.

• Built into Exchange and SharePoint in the cloud or on-premises• All compliance tasks in one place• Improved compliance – customer controls expanding these technologies across various services:

Archiving, Auditing, eDiscovery, Data Loss Prevention

Office 365 Supported Compliances

Office 365

Overcome Objections

ResponseObjection

In the course of the conversation, SMB customers may have objections to moving forward with new or upgraded services. Use the following list of common objections and responses to help overcome obstacles.

Many customers new to the cloud cite security concerns. However, when you compare the typical on-premises firewall protection deployed by many small and midsize organizations to the data protection and physical security measures implemented in Microsoft’s worldwide datacenters, there is simply no contest. With Office 365 and Microsoft Azure, you get the peace of mind in knowing that your applications and data are getting the same level of protection chosen by Microsoft’s enterprise customers, including many of the world’s largest financial institutions. The Microsoft cloud provides a fully managed and monitored infrastructure, with data backed up in multiple locations, along with a wide range of security measures like patch management, security monitoring and encryption.

Office 365 gives you the power and flexibility to run your business anywhere on any device. Using familiar Office apps you know and new business-ready tools you can rely on, Office 365 ensures that no matter where the day takes you, you’re ready to capture what’s next for your business.

With all the talk of cloud computing today, it can be helpful to take a step back and understand what the cloud is and why it matters to your business. At the most basic level, the public cloud is about the ability to instantly grow and augment your IT infrastructure. And it can offer small and midsize organizations a lot of great benefits: You can be up and running fast with the service you need. It means you instantly have global scale, so you don’t have to worry about running out of capacity, wherever you are. And you pay only for what you use, which helps you to save upfront capital expense.

I’m concerned about cloud security

Why would I want Office in the cloud (O365)?

Office 365 has decades of Microsoft development behind it, with thousands of feature refinements over the years, based on usability testing and user feedback. Google Apps is a collection of features developed just a few years ago. Plus Google Docs lacks Office 365 features such as tracking document changes, editing images, formatting text columns and a grammar checker. You may have also heard about Google’s business practices with its customers’ data. Much of Google’s business model is focused on using your business data to sell advertising.

We’re looking at Google Docs – why would I use O365?

What is the cloud?

Office 365

Overcome Objections

Response

In the course of the conversation, SMB customers may have objections to moving forward with new or upgraded services. Use the following list of common objections and responses to help overcome obstacles.

It’s super-important to establish with your customers that they are not just buying Office. Move the conversation beyond price by demonstrating the business value and opportunity associated with Office 365.

To address this issue, here are some suggestions:• First, demonstrate some of the great capabilities and cloud

services of Office 365 – think of the capability to have Office on 5 PCs, 5 tablets, and 5 mobile devices or the faster inbox using the Clutter feature in Exchange Online. Show the business challenge each feature addresses and articulate the full business value by highlighting that it’s just one single component of the complete Office 365 service.

• Secondly, recognize that price may continue to be a pain point for your customer. There may be some digging required to find out what is holding them back. Consider a phased approach with an onramp to Exchange Online, the Office Applications, or OneDrive for business with agreement to move forward when the time is right.

• Lastly, if the business value isn’t enough for your customer, start aligning the costs associated with ad hoc solutions. Talk about the costs associated with perpetual licensing. The cost of each component for their current solution, plus the maintenance/integration costs for those solutions far outweigh the single integrated solution that they would get with Office 365.

Price is too high

Office 365

Top Objections/QuestionsTop questions you should ask a cloud provider when you are considering the cloud for your IT services, and how Microsoft Office 365 answers these questions.

1. Who owns the data we store in your service? Will you use our data to build advertising products? As an Office 365 customer, you own and control your data. We do not use your data for anything other than providing you with the service that you have subscribed to. As a service provider, we do not scan your email or documents for advertising purposes. For more information, please visit How We Use Your Data in the Office 365 Trust Center.

2. Do you offer privacy controls in your service? Privacy controls are enabled by default for all customers of the service and we allow you to turn privacy impacting features on and off to meet the needs of your organization. We contractually commit to the promises we make with respect to privacy and security with the data processing agreement (DPA).

3. Do we know where you store our data in the service? We are transparent about where your data is located. For more information, please visit Where is My Data? in the Office 365 Trust Center.

4. What is your approach to security and which security features do you offer to protect your service from external attacks? Security is one of the most important design principles and features of Office 365. Our focus on security spans hardware, software, the physical security of our datacenters, policies and controls, and verification by independent auditors. When it comes to security features, there are two categories: 1) built-in security and 2) customer controls. Built-in security represents all the measures that Microsoft takes on behalf of all Office 365 customers to protect your information and run a highly available service. Customer controls are features that enable you to customize Office 365 to meet the specific needs of your organization. You can get details about both types of security features in the Security section of the Office 365 Trust Center.

5. Can we get our data out of your service? You own your data and retain all rights, title, and interest in the data you store with Office 365. You can download a copy of all of your data at any time and for any reason, without any assistance from Microsoft. For more information, please visit It's Your Data in the Office 365 Trust Center.

6. Will you inform us when things change in the service, and will you let us know if our data is compromised? We do inform you if there are any important changes to the service with respect to security, privacy, and compliance. We also promptly notify you if your data has been accessed improperly.

7. Are you transparent with the way you use and access our data? We do share important aspects of data storage, such as where your data resides in terms of geographic location, who at Microsoft can access it, and what we do with that information internally. For more information, please visit the Who Can Access Your Data section of the Office 365 Trust Center. We always give you access to your customer data. Access to customer data is strictly controlled and logged, and sample audits are performed by both Microsoft and third parties to attest that access is only for appropriate business purposes. We recognize the extra importance of our customers' content. If someone, such as Microsoft personnel, partners, or your own administrators access your content on the service, we can provide you with a report on that access upon request.

Office 365

Top Questions1. What is Office 365? Office 365 is a user-based subscription that provides organizations access to

Microsoft Office applications and hosted solutions that are always up-to-date.

2. Is Office 365 Office Standard or Office Professional Plus in the Cloud? Office 365 is not Office Standard or Office Professional Plus offered through the cloud. It is a user-based subscription offering that allows end users to install Office Standard or Office Professional Plus on-premises up to 5 times on various devices and platforms.

3. Can I buy the services separately? Yes, you can buy all Office 365 services separately. Office, Exchange Online, SharePoint Online, OneDrive for Business and Lync Online can all be sold separately.

4. Can I mix plans? Yes, you can mix and match plans. For instance, you can have Business with Exchange Online, or Professional Plus and Business. There will be limitations on administration options when mixing Business and Professional Plus, such as group policy, telemetry, and RDS functionality.

5. Can I run my own on-premises Exchange/SharePoint/Lync servers alongside the Office 365 services? Yes, you can have hybrid deployments for the Enterprise plans only: E1, E3 and E4. In some cases, such as E4, a hybrid deployment is required to access functionality, such as Enterprise Voice.

6. What kind of commitments do you have with respect to security and privacy? On behalf of Office 365, we are willing to sign a data processing agreement, security amendment, HIPAA business associate agreement, and the EU model clauses with each customer. We also comply with standards like ISO 27001, FISMA, and Fedramp. For more information, please visit the Independently verified section of the Office 365 Trust Center.

7. How do you ensure that your service is reliable? We apply best practices in design and operations, such as redundancy, resiliency, distributed services, and monitoring—to name a few. We recently started publishing our quarterly uptime numbers for the service. The uptime number for the most recent quarter is 99.97%. For more information, please visit the Service Continuity section of the Office 365 Trust Center.

8. What are your commitments regarding keeping my service up? We offer 99.9% uptime via a financially backed service level agreement. If a customer experiences monthly uptime that is less than 99.9%, we compensate that customer through service credits.

Office 365