VALERIE L. MURPHYE: murphysmail5@gmail.com • Brea, CA 92821

www.linkedin.com/in/valerielmurphy

COMMERCIAL ACCOUNT MANAGER

Inherently motivated, personable, Account Manager who meticulously completes complex assignments, meets tight deadlines, expeditiously switches between tasks of varying nature, and who delivers excellent customer service. Possesses practical knowledge in business development and retention of clients. Applies analytical skills to make decisions that contribute to the overall success and profitability of the company. Operates with a strong sense of urgency and thrives in a fast-paced setting. Core competencies include:

Quick, analytical thinker • Strong relationship building and retention skills • Computer proficient• Experienced insurance professional with over 11 years in commercial insurance

• Keyboard at over 75 wpm • Effective time management skills • Problem solving savvy• Proven ability to manage a wide array of tasks • Consistent follow-up

• Extensive background in agency to underwriter relationships

PROFESSIONAL EXPERIENCE

COMMERCIAL INSURANCE BROKER • ACCOUNT MANAGER 11+ years of Commercial P & C insurance experience at the agency level Growth and sales: received the national sales award for one of our carriers (twice) Achieved a 90% overall retention rate year after year on the book of business I managed Extensive knowledge of transportation industry insurance (commercial auto specializing in trucks, buses,

limousines, taxi) Acted as the liaison between the insureds and the insurance carrier or MGA Grew the agency from a monoline physical damage entity to one representing over 15 carriers who

offered full lines, and specialty coverages Generated new business autonomously through networking, trade show attendance, field sales,

presentations to industry related suppliers, and now, through social media Pre-screened risks to determine market placement and acceptability Determined placement, quoted, and bound risks for those carriers for whom we had binding authority Maintained current knowledge of market trends, program availability, coverage inclusions/exclusions (for

over 22 policy forms), and made the decision regarding placement of the risk based upon data collected Held a reputation for accuracy, thorough submissions, and a low loss ratio on my book of business Retained strong relationships with customers and our carriers through regular contact, exceptional

service, organized follow up, and event attendance Determined placement of renewal accounts and made any coverage improvements or changes necessary Prepared and presented new and renewal coverage quotations to the client

CUSTOMER SERVICE / DESK MANAGEMENT Coordinated accounts from the application stage through subsequent years of renewal(s) Collected all information and ordered all reports needed to process the application and determine

insurability Followed-up for missing information or additional items needed Prequalified risks prior to submission and decided where to submit the applications Submitted new accounts to the various insurers and MGAs for approval Prepared reports and recommendations based upon findings during the application process

for those carriers and MGAs doing their own underwriting

Processed endorsements, calculated additional premiums, requested and evaluated loss runs, checked policies for accuracy, handled customer requests for certificates of insurance, follow up with clients for information requested by the carriers, invoiced premiums into the system (AMS 360), pulled motor vehicle reports, collected premium payments

EMPLOYMENT HISTORY EXCLUSIVE RV SERVICES, INC. • Pomona, CA • 2000-2015

Business Development • Co-founder & Officer • Office ManagementExclusive RV Services is an indoor RV storage facility with a core focus on providing INDOOR storage and all services related to recreational vehicle storage and maintenance. We grew the business from an 8,000 sq.ft. facility to one occupying over 70,000 sq.ft. today. I was the co-founder of this business which was started to allow me time to be with our newly born daughters and still bring an income into our home. It was a fantastic experience that involved heavy face to face customer interactions while honing my customer satisfaction talents as we met the expectations of a highly affluent client base used to getting what they wanted when they wanted it. We embraced and mastered these challenges and maintain a large number of our original clients of 15 years ago.

SENTINEL FINANCIAL, INC. dba SENTINEL TRUCK INSURANCE AGENCY • Whittier, CA • 1987-1998 a division of Los Angeles Freightliner, Inc.Commercial Insurance Broker • Agency Manager At the start, I was the only employee of this agency owned by a large truck dealership when I was hired. At the time I left, we had 7 employees and over 15 insurers. The details of my duties are outlined above. I loved everything about my time at the agency.

TECHNICAL SKILLS

Microsoft Word • Microsoft Excel • Power Point • QuickBooks software • AMS 360 software • Affinity for learning various in house proprietary software • Techy mindset

• High speed 10 key add • High speed keyboarding • Social media