V030455 Sentry-RMS Operator Interface Configuration Tool ...€¦ · 2018-08-20 11814 South Election Rd., Suite 200, Draper, UT 84020 •(801) 495-2310 V030455_12_SentryRMS_Operator_Interface_Configuration_Tool_Installation_Manual.docx

2018-08-20

11814 South Election Rd., Suite 200, Draper, UT 84020 • (801) 495-2310

V030455_12_SentryRMS_Operator_Interface_Configuration_Tool_Installation_Manual.docx Page 1 of 78

V030455

Sentry-RMS Operator Interface Configuration Tool

Installation Manual

2018-08-20



Table of Contents

1 Overview..........................................................................................................................................................................................7 2 Terminology.....................................................................................................................................................................................8

2.1 Acronyms........................................................................................................................................................................................ 9 3 Minimum Computer Requirements: ................................................................................................................................................9 4 Instructions for Software Installation of the OICT ........................................................................................................................10

4.1 Installation of the OICT................................................................................................................................................................ 10 4.1.1 Launch the Installation File .......................................................................................................................................................... 10

4.1.2 License Agreement ....................................................................................................................................................................... 10 5 Configuring OICT..........................................................................................................................................................................17 5.1 Two Authorized Users Required at Login .................................................................................................................................... 18

5.1.1 User Identification Screen............................................................................................................................................................. 18 5.1.2 Information Regarding OICT Login and Changing Configurations............................................................................................. 19

6 Creating Configurations and Inserting Security Tokens................................................................................................................20 6.1 New Configuration Setup ............................................................................................................................................................. 20 6.1.1 Choosing a Security or Observation Role..................................................................................................................................... 20

7 Configuring a Sentry-RMS Unit Assigned to a Monitoring Station..............................................................................................29

7.1 Adding the Security Token for Each Sentry-RMS ....................................................................................................................... 30 7.1.1 Importing the Security Token downloaded from the SCT into the Sentry-RMS configuration................................................... 30 7.1.2 Pasting the Security Token into the Sentry-RMS configuration (pre v0078 Sentry-RMS’) ........................................................ 31 7.1.3 Security Token ID......................................................................................................................................................................... 32

7.2 OIS Heartbeat Response Timeout................................................................................................................................................. 32

7.3 Remove ......................................................................................................................................................................................... 32 7.4 Save............................................................................................................................................................................................... 33 8 Notification Handling ....................................................................................................................................................................33

8.1 Disable/Enable Notifications ........................................................................................................................................................ 33 9 Notification Groups .......................................................................................................................................................................35 10 Configuring Audio Sounds for Alarms and Alerts ........................................................................................................................38

10.1 Uploading Audio Files.................................................................................................................................................................. 38 10.1.1 Audio Files.................................................................................................................................................................................... 38

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11 Alarm and Alert Instructions .........................................................................................................................................................39

11.1 Custom-Built Instructions............................................................................................................................................................. 39

11.1.1 Web Links..................................................................................................................................................................................... 39 12 Adding Images to Locations ..........................................................................................................................................................47 12.1 Site Images and Maps ................................................................................................................................................................... 47

12.1.1 Adding an image or map to a Site, Location, or Sentry-RMS...................................................................................................... 47 12.1.2 Deleting an image or map ............................................................................................................................................................. 56

13 Exporting Configurations...............................................................................................................................................................57

13.1 Exporting an OIS Configuration................................................................................................................................................... 57 13.1.1 Security Monitors and Observation Monitors............................................................................................................................... 57

13.2 Exporting a Text Version.............................................................................................................................................................. 60 13.2.1 To create a text version of the selected configuration, click on the Export button again. ............................................................ 60

13.2.2 In the Save As dialog, click on the dropdown next to “Save as type:” and select “Text Config File” as the file type. ............... 60 13.2.3 Enter the desired name and then click “Save.” ............................................................................................................................. 60 14 Backup and Restore .......................................................................................................................................................................60

14.1 Creating a Backup File of the OICT ............................................................................................................................................. 61 14.2 Restoring a Backup File................................................................................................................................................................ 64

15 Cloning a Configuration ................................................................................................................................................................67 15.1 Adding More Sentry-RMS Units to a Configuration Using Cloning ........................................................................................... 67

15.1.1 Cloning Settings............................................................................................................................................................................ 67 16 Modifying an Existing, Saved, or Exported Configuration ...........................................................................................................69

16.1 Modifying the OICT ..................................................................................................................................................................... 69 16.1.1 Modifying the OIS ........................................................................................................................................................................ 69 17 Installing OIS Software..................................................................................................................................................................70

17.1 Launch the Installation File .......................................................................................................................................................... 70 18 Configuring OIS.............................................................................................................................................................................70

19 Installation of the OIS....................................................................................................................................................................71

19.1 License Agreement ....................................................................................................................................................................... 71

19.2 Two Authorized Users Required at Login .................................................................................................................................... 72 19.2.1 Matching User Names and Passwords with OIS Setup ................................................................................................................ 72 20 Troubleshooting .............................................................................................................................................................................76 20.1 Exporting Technical Support Logs ............................................................................................................................................... 76

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21 Contact Information .......................................................................................................................................................................78

Table of Figures

Figure 1 - Configuration Tool Flow Diagram............................................................................................................................................. 7 Figure 2 - License Agreement and Install................................................................................................................................................. 10

Figure 3 - User Account Control pop-up .................................................................................................................................................. 11

Figure 4 - Setup Progress screen............................................................................................................................................................... 11

Figure 5 - Welcome screen ....................................................................................................................................................................... 12 Figure 6 - Security Information setup....................................................................................................................................................... 13

Figure 7 - Account Setup .......................................................................................................................................................................... 14 Figure 8 - Continue the installation of OICT............................................................................................................................................ 15 Figure 9 - Click Finish to complete the Configuration Tool Setup Wizard.............................................................................................. 16

Figure 10 - Click to Launch OICT............................................................................................................................................................ 17 Figure 11 - OICT Icon .............................................................................................................................................................................. 17

Figure 12 - User Group Identification screen ........................................................................................................................................... 18 Figure 13 - OIS Configuration opening screen......................................................................................................................................... 20

Figure 14 - Naming configuration and choosing OIS role ....................................................................................................................... 21 Figure 15 - First configuration screen....................................................................................................................................................... 22 Figure 16 - Adding a site .......................................................................................................................................................................... 23

Figure 17 - Site name added ..................................................................................................................................................................... 23

Figure 18 - Adding a location name ......................................................................................................................................................... 24 Figure 19 – Renaming Location ............................................................................................................................................................... 24 Figure 20 - Deleting or modifying Location names.................................................................................................................................. 24 Figure 21 - Alphabet letter assigned to Location...................................................................................................................................... 25

Figure 22 - Adding a Sentry-RMS............................................................................................................................................................ 25

Figure 23 - Configuring a Sentry-RMS .................................................................................................................................................... 27

Figure 24 - Assigning a unit to the proper location .................................................................................................................................. 28

Figure 25 - Unit now assigned to a Location ............................................................................................................................................ 29

Figure 26 - Importing Security Token ...................................................................................................................................................... 31 Figure 27 - Pasting Security Token .......................................................................................................................................................... 32

Figure 28 – Alert Notifications Enable/Disable Screen............................................................................................................................ 34

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Figure 29 - Configuring audio .................................................................................................................................................................. 38

Figure 30 - Loading and testing audio files .............................................................................................................................................. 39

Figure 31 - Alert Instructions.................................................................................................................................................................... 40 Figure 32 - Adding instructions when an Alarm or an Alert is triggered ................................................................................................. 41 Figure 33 - Adding alarm and alert instructions ....................................................................................................................................... 42

Figure 34 - Preview of instructions........................................................................................................................................................... 43 Figure 35 - Updating instructions using another configuration ................................................................................................................ 44

Figure 36 - Moving only specific instructions from a previous configuration ......................................................................................... 45

Figure 37 – Copying all instructions for Alarms and Alerts from a previous configuration.................................................................... 46 Figure 38 – Select Image for Sentry-RMS ............................................................................................................................................... 48

Figure 39 - Site image added .................................................................................................................................................................... 49 Figure 40 - Add Map to a Site or Location/Building................................................................................................................................ 50

Figure 41 - New Map Added .................................................................................................................................................................... 51 Figure 42 - Location Added...................................................................................................................................................................... 53 Figure 43 - Blueprint of the Oncology Location ...................................................................................................................................... 55

Figure 44 - Remove image or map ........................................................................................................................................................... 56 Figure 45 - Exporting a configuration ...................................................................................................................................................... 57

Figure 46 - Save As Dialog....................................................................................................................................................................... 58 Figure 47 - Setting up administrator credentials for exporting and importing configurations ................................................................. 59

Figure 48 - Save Configuration as Text.................................................................................................................................................... 60 Figure 49 – Backing up your data file. ..................................................................................................................................................... 61

Figure 50 - Backup Save Window............................................................................................................................................................ 62 Figure 51 - Passwords for Backup File..................................................................................................................................................... 63 Figure 52 – Restoring your OICT system file .......................................................................................................................................... 64

Figure 53 - Open OICT Backup File ........................................................................................................................................................ 65 Figure 54 - OICT Configuration Restore Passwords................................................................................................................................ 66

Figure 55 - Choose a configuration to clone............................................................................................................................................. 67

Figure 56 – Renaming and reconfiguring the clone.................................................................................................................................. 68

Figure 57 - Cloned configuration shows in dropdown ............................................................................................................................. 68 Figure 61 - User Account Control pop-up ................................................................................................................................................ 70 Figure 62 - Desktop Icon .......................................................................................................................................................................... 71 Figure 63 - License Agreement and Install............................................................................................................................................... 71

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Figure 64 - OIS login screen..................................................................................................................................................................... 72

Figure 65 - Configuration File .................................................................................................................................................................. 73

Figure 66 – Previewing imported configuration ....................................................................................................................................... 74 Figure 67 - User's Screen after importing configuration .......................................................................................................................... 75 Figure 68 - Exporting Technical Support Logs ........................................................................................................................................ 77

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Sentry-RMS Operator Interface Configuration Tool (OICT)

Setup Manual

1 Overview

The purpose of the Sentry Remote Monitoring System (Sentry-RMS) is to provide a security system focused on the protection of radiological material, by sending reliable transmission of alarms to responders at security monitors, and by protecting against insider threats. The Operator Interface Configuration Tool (OICT) provides a simple process for configuration settings that interface with the Sentry-RMS Operator Interface Software (OIS). See Figure 1.

Configure OIS & Create System

Overview Using OICT

Login

Export OIS Configuration

Figure 1 - Configuration Tool Flow Diagram

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The Operator Interface Configuration Tool (OICT) user interface is graphical in nature. It works with the Operator Interface Software and the Sentry-RMS Configuration Manual. It is also one of the necessary links between the Sentry-RMS devices and OIS instances that will be monitored by the OIS.

NOTE: To set up this software, the user must complete the configuration of the Sentry-RMS on a web page (the Sentry-RMS Configuration Manual) before starting the configuration of this Operator Interface Configuration Tool (OICT).

2 Terminology

• Acknowledgment – Acknowledgment is the process of closing the alarm after an assessment is complete.

• Alarm – An alarm is a serious event that indicates an attempt to access the Sentry-RMS enclosure or the Asset source. Alarms will only be associated with unauthorized access or scheduled maintenance. Alarm priorities vary. A high-radiation alarm has the highest priority followed by a tamper-indicating device (TID) tamper alarm.

• Alert – Alerts indicate a fault event that prevents the Sentry-RMS from providing its intended protection. Alerts are usually associated with a failure such as a loss of communications. Alerts can also be associated with deliberate sabotage of the Sentry-RMSto aid an attack on the asset.

• Asset – Any machine or device containing radioactive source material designated for protection by the Sentry-RMS.

• Event – Any event that generates an alarm, alert, or Sentry-RMS system message regarding a change in status.

• Sentry-RMS – The “Sentry-RMS” may refer to the core Sentry-RMS hardware, or it may refer to the full Sentry-RMS architecture from the TID sensors, to the user interface platform, and ancillary network communications that connect users to Sentry-RMS data.

• Site – The Site refers to a location where Sentry-RMS units are installed. A site may encompass many buildings, such as a university campus or hospital complex.

• Tamper Indicating Device – The TID is an actively monitored seal or other sensor that detects tampering of the asset enclosure that could lead to removal of the source.

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• Operator Interface – The operator interface refers to the monitoring software that personnel have, to receive, assess, and acknowledge alarms.

2.1 AcronymsCD compact discSCM Sentry-RMS Configuration ManualIP Internet ProtocolSentry-RMS Sentry Remote Monitoring SystemIT Information Technology OICT Operator Interface Configuration ToolOIS Operator Interface SoftwareSMS Short Message Service (cellular phone text messaging)SoH State of HealthTID Tamper Indicating DeviceSCT Sentry-RMS Configuration Tool

3 Minimum Computer Requirements:

• 1 Dual-Core Gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor• 2 GB RAM (64-bit)• 16 GB available hard disk space (32-bit) or 20 GB (64-bit)• DirectX 9 graphics device with WDDM 1.0 or higher driver• Windows 10• Audio Drivers• Minimum display resolution: 1280x1024• Networking capability – 10/100/1000

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4 Instructions for Software Installation of the OICT

4.1 Installation of the OICT4.1.1 Launch the Installation File4.1.1.1 Setup should begin after download. If not, open the start menu, then click on My Computer.4.1.1.2 Within the My Computer window, open the drive that contains the installation files. 4.1.1.3 Locate either the executable setup or install file. Double-clicking on this file will start the installation process.

4.1.2 License Agreement

4.1.2.1 Click on “I agree” and “Install” on the first screen to begin installing the program (see Figure 2). NOTE: The user installing this software must have administrator privileges on the computer where the program will be installed.

Figure 2 - License Agreement and Install

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4.1.2.2 Follow the instructions on the screen. Allow the software to install in the default mode. If a pop-up menu from the User Account Control asks to make changes, select “Yes” (See Figure 3 for example of pop-up).

Figure 3 - User Account Control pop-up

4.1.2.3 The next screen shows the progress of the installation (see Figure 4).

Figure 4 - Setup Progress screen

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4.1.2.4 The Welcome screen may contain installation warnings. The user should follow warning directions, then click the “Next”

button (see Figure 5).

Figure 5 - Welcome screen

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4.1.2.1 The next screen will allow two unique users to enter their own username and password (see Figure 6).

Figure 6 - Security Information setup

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4.1.2.2 Fill in the text boxes to set up two users, with unique names and passwords. Use the TAB key to advance through each box. When complete, use the TAB key to activate the “Next” button (see Figure 7).

Figure 7 - Account Setup

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4.1.2.3 Click the “Continue” button on the next screen to continue with the installation process. (see Figure 8).

Figure 8 - Continue the installation of OICT

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4.1.2.4 The next screen indicates that the setup wizard is complete. Click the “Finish” button (see Figure 9).

Figure 9 - Click Finish to complete the Configuration Tool Setup Wizard.

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4.1.2.5 Click the “Launch” button (see Figure 10).

Figure 10 - Click to Launch OICT

5 Configuring OICT

When installation of the OICT is complete, launch the program. If you didn’t launch the program, find the desktop icon (see Figure 11) and launch the OICT by double-clicking on the icon.

Figure 11 - OICT Icon

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5.1 Two Authorized Users Required at Login5.1.1 User Identification Screen 5.1.1.1 As mentioned previously, the OICT requires two authorized users to log in with their passwords (see Figure 12). Enter the

user names and passwords that were set up previously. This login screen will be shown each time the OICT is launched.

Figure 12 - User Group Identification screen

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5.1.2 Information Regarding OICT Login and Changing Configurations5.1.2.1 Authorized users must enter their usernames and passwords to change or set up configurations. (Right click anywhere on the

screen to change languages.)

5.1.2.2 After completion of the initial set-up of the OICT, security monitoring stations will always require two users and passwords to run OICT – one password from the configuration manager and a second password from an additional administrator.

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6 Creating Configurations and Inserting Security Tokens

6.1 New Configuration Setup6.1.1 Choosing a Security or Observation Role6.1.1.1 After logging in, click on the “New” button to name a new Operator Interface Software configuration (see Figure 13).

Figure 13 - OIS Configuration opening screen

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6.1.1.2 The user will be prompted to type in a name for this configuration of the OIS monitoring station (see Figure 14). NOTE: The names of the monitoring stations should be identical in the OICT and the Sentry-RMS for consistency.

6.1.1.3 When creating a configuration, the user will be allowed to choose whether this role is a Security Role or an Observation Role by choosing one of the buttons below the configuration name.

6.1.1.3.1 Security Roles allow specific personnel (Security Monitors) to acknowledge Alarms and Alerts.6.1.1.3.2 Observation Roles will prohibit specific personnel (Observation Monitors) from acknowledging Alarms or Alerts.6.1.1.3.3 The OIS supports storing single frames of video from each camera from each connected Sentry-RMS. The check box

enables this feature. The slider below determines how frequently a single image from each camera on each Sentry-RMS is requested.

Figure 14 - Naming configuration and choosing OIS role

6.1.1.4 Then, on the OIS Configuration screen, click the “Save” Button. Following this process will document the setup of the new configuration and allow the user to add functionality to it.

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6.1.1.5 After choosing a name for the configuration, the OICT screen will show the configuration’s name in the OIS Configurationdropdown menu (see Figure 15).

Figure 15 - First configuration screen

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6.1.1.6 As each Sentry-RMS is being configured, the OICT shows their placement (called the Site), labels their location, and labelsthe Sentry-RMS units as well. To begin this process, in the upper left box, click on the plus sign (+) next to the words “Add

Site.” The cursor will appear in a box to allow the user to type a name that identifies the specific site (see Figure 16).

Figure 16 - Adding a site

6.1.1.7 Figure 17 shows the “Add Site” dialog box with a site called Best Care Health. Click on the Save button or press the “Enter”

or “Return” key on your keyboard after you have finished typing a site name.

Figure 17 - Site name added

6.1.1.8 To add a location name to a site, click on the arrow next to the new site’s name. Click on the plus sign (+) in front of the words “Add Location.” Adding a location name is especially useful if there are more than one Sentry-RMS units at the site. See Figure 18 for an example of naming a location using the same process as is used to name a site.

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Figure 18 - Adding a location name

6.1.1.9 Click the “Save” button or press “Enter” or “Return” key on your keyboard to complete the process of naming a location.6.1.1.9.1 NOTE: If a site or location ever needs to be renamed or removed, click on its name and then click on the pencil icon in front

of its name (see Figure 19).

Figure 19 – Renaming Location

6.1.1.10 A window will open, allowing you to modify the name or to delete the location (or site) completely (see Figure 20). Click “Save,” “Delete,” or “Cancel,” depending on what needs to be done to complete the modification correctly.

Figure 20 - Deleting or modifying Location names

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6.1.1.11 After naming a location, if you click back on the site name, the location will be auto-assigned a letter, in this case, the letter “A” (see Figure 21). Adding other locations will result in their being assigned letters as well. This letter-assignment will be useful later in the configuration process.

Figure 21 - Alphabet letter assigned to Location

6.1.1.12 Now move your cursor over to the top right box and click on the plus (+) sign on the right side of the app (see Figure 22).

Figure 22 - Adding a Sentry-RMS

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6.1.1.13 A pop-up box will appear (see Figure 23). You can now enter a name for a specific Sentry-RMS unit. In this example, Research Lab 1 was chosen as the unit name.

6.1.1.13.1 You will need to enter a primary address for the Sentry-RMS.6.1.1.13.2 If your IP address has limited network bandwidth, check the box “Optimize for Limited Bandwidth” to

indicate to the OIS that it should use a network bandwidth optimized video stream.6.1.1.13.3 If a dual network is supported, a secondary IP address can be entered. This IP address must be in a different

subnet from IP address 1. This interface can also be optimized for a limited bandwidth network.6.1.1.13.4 You can choose which cameras will be attached to this Sentry-RMS for this configuration. For example, one

particular monitoring station may only have access to Camera 1 and Camera 3 even though there are fourcameras attached to the Sentry-RMS. By configuring which cameras are available for a Sentry-RMS, the installer can control which cameras are available to

6.1.1.13.5 You can also put a note into the Location Description.

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Figure 23 - Configuring a Sentry-RMS

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6.1.1.14 At this point, the Sentry-RMS unit may be “assigned” to a site, along with an associated Location, or simply placed at the top level (also called the Top level). This “assignment” will show where the device will be located. NOTE: a Sentry-RMS unit cannot be added to a monitoring station configuration if it has the same name as a Location (site, building, etc.), regardless of what level the Sentry-RMS is added to.

6.1.1.14.1 Click on the name of the location where the Sentry-RMS will be installed. Then, in the box on the right, click on the Sentry-RMS unit (in this case, the Sentry-RMS unit is named Research Lab 1).

6.1.1.14.2 Click the left arrow (found between the two upper boxes). See Figure 24.

Figure 24 - Assigning a unit to the proper location

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6.1.1.15 This action will move the Sentry-RMS unit under the location and site in the upper left box (see Figure 25).6.1.1.16 If you want to assign the Sentry-RMS unit to a different location or site, click on the Sentry-RMS unit, click on the pencil

icon and select the “Remove” button from the pop-up screen. The unit will still be available in the right box. Click on the correct location or site, then click on the left arrow to assign/move the Sentry-RMS to the correct location or site.

NOTE: A Sentry-RMS unit can be assigned a hierarchy that does not require it to be listed under a site. You can start this process when the Sentry-RMS unit is located in the upper right box. Click on the Sentry-RMS unit’s name, then click on the button labeled “Top” found between the upper right and left boxes. This will assign the unit to the top level without assigning it to a site or a location (see the previous Figure 24).

Figure 25 - Unit now assigned to a Location

7 Configuring a Sentry-RMS Unit Assigned to a Monitoring Station

Some Sentry-RMS parameters must be configured independently for each OIS configuration that the Sentry-RMS is added to. Click on the pencil icon next to the Sentry-RMS in the Summary Levels panel to bring up the “Edit Sentry-RMS Unit” dialog box for the

selected OIS configuration. Sentry-RMS parameters that aren’t unique per monitoring station, such as the unit’s IP address, are shown

as read-only in this dialog box and must be edited from the Sentry-RMS Units panel.

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7.1 Adding the Security Token for Each Sentry-RMSThe security token is used by the OIS to establish a secure and authenticated connection to the Sentry-RMS. Each Sentry-RMS that is added to the configuration requires the security token from the Sentry-RMS SCT for the monitoring station that is being configured. NOTE: a security token must only be used once; Every monitoring station must use a unique security token for a particular Sentry-RMS.

To assign a security token to a Sentry-RMS, click on the pencil icon next to the Sentry-RMS in the Summary Levels panel. Sentry-RMS’ that don’t yet have a security token assigned will have an exclamation icon next to the pencil icon. NOTE: the process for

adding the security token has changed in newer versions of the Sentry-RMS firmware. For pre v0078 Sentry-RMS’, see 7.1.2.

7.1.1 Importing the Security Token downloaded from the SCT into the Sentry-RMS configuration

7.1.1.1 Obtain Security Token file from SCTGo to the SCT for the Sentry-RMS unit being configured. On the “Monitoring stations” tab, click the download button for the

monitoring station that corresponds to this OIS configuration. The SCT will prompt for a user-provided password to encrypt the Security Token file.

7.1.1.2 Import Security Token file into the OICTClick the “Browse” button and select the Security Token file downloaded from the SCT, which will have a ‘.token’ extension. Once a Security Token file has been selected, a password box will appear along with an “Import” button. Enter the password that was provided when downloading the Security Token file and then click “Import”.

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Figure 26 - Importing Security Token7.1.2 Pasting the Security Token into the Sentry-RMS configuration (pre v0078 Sentry-RMS’)

7.1.2.1 Get Security Token from Sentry-RMSOpen the SCT site again and find the Sentry-RMS unit that corresponds to the one to be configured in the OICT. In the Security Token box on the SCT webpage, use a Select All command (using the Control-A shortcut), then a Copy command (using the Control-C shortcut) to copy the token. Then, go back to the OICT unit setup, and click on the “Paste” button (see Figure 27).

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Figure 27 - Pasting Security Token7.1.3 Security Token IDOnce a valid security token has been imported or pasted into the OICT, the security token’s unique ID will be displayed. This ID is also shown in the Sentry-RMS SCT as well as the OIS so that it can be easily determined if the correct security token is in use.

7.2 OIS Heartbeat Response TimeoutThe OIS sends heartbeats to the Sentry-RMS at a non-configurable interval. The heartbeat is acknowledged by the Sentry-RMS by sending an acknowledge message back to the OIS. The heartbeat response timeout specifies how many seconds must elapse without receiving an ‘ack’ message before the OIS generates a communication loss alert. Increase this value for less reliable networks, lower-bandwidth connections, or to help with constant communication loss alerts.

NOTE: if it is desirable to be able to log off and back on to a computer running the OIS without causing communication lost alerts, please change the “State of health acknowledgement timeout” on the Networking tab of the Sentry-RMS SCT. The OIS heartbeat response timeout will not affect this alert. See the document V030454 Sentry-RMS Configuration and Installation Manual for instructions.

7.3 RemoveIf you no longer want this Sentry-RMS in the current configuration, click on the “Remove” button and this Sentry-RMS will be removed from the current configuration (not from the OICT).

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7.4 SaveChanges made in this dialog must be saved before exiting or the changes will be lost.

8 Notification Handling

8.1 Disable/Enable NotificationsNow, you can decide what Sentry-RMS alert notifications should be sent to the OIS for this specific configuration.

Click on the Sentry-RMS’ name. The buttons in the lower left box (OIS Notification) will now be active. By default, all the notifications are enabled. Click on the radio button to enable or disable the alert notification group (see Figure 28). See the table in Section 9 for the different notification groups.

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Figure 28 – Alert Notifications Enable/Disable Screen

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9 Notification Groups

Each alert group as shown in Figure 28 may disable several different alerts. The follow table summarizes what is disabled for each alert group.

Alert Group Name Associated Alerts

Communication lost to OIS 1 Communication lost to OIS 1






Power Issues No Sentry-RMS power; on battery

Sentry-RMS battery low

Sentry-RMS battery very low

Sentry-RMS battery missing

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Camera 1 Camera 1 power lost

Camera 1 high-quality stream failure

Camera 1 low-quality stream failure










Internal Issues Sentry-RMS communication failure

Sentry-RMS unit failure

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Hard Drive Alerts Data corruption detected

Low disk space fault

No disk space fault

Backup Server Alerts Unable to connect to backup server

Error sending data to backup server

Unable to connect to Active Directory server Unable to connect to Active Directory server

RMS Critical Fault RMS Critical Fault

Radiation detector temperature out of range Radiation detector temperature out of range

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10 Configuring Audio Sounds for Alarms and Alerts

10.1 Uploading Audio Files10.1.1 Audio Files10.1.1.1 You can now choose to configure the Audio sounds that will occur when the Sentry-RMS receives an event that has been

configured to trigger either an Alarm or an Alert. Below the OIS Notification Section, click the “Audio” button (see Figure 29).

Figure 29 - Configuring audio

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10.1.1.2 The pop-up screen will allow the user to test the pre-loaded .wav files for the different event sounds by clicking the “Test”

button. Click the “Stop” button to stop the sound file from playing. 10.1.1.3 If the user has other event sounds saved on the computer, the user can select the files by clicking on the “Load” button (see

Figure 30). NOTE: The audio selected will continuously loop, as demonstrated when the user clicks on the Test button. When the user is satisfied with the audio files, click the “Save” button if changes were made. If no changes were made, click the “Cancel” button to close this screen.

Figure 30 - Loading and testing audio files

11 Alarm and Alert Instructions

11.1 Custom-Built Instructions11.1.1 Web Links11.1.1.1 The user can now choose to add Alarm and Alert instructions that will be available to the Security Monitor when the Sentry-

RMS receives either an Alarm or an Alert. Additionally, if the user adds a web link inside of an instruction window, the Security Monitor can click on the website link that shows the Security Monitor what should be done in the case of a particular alarm or alert.

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11.1.1.2 Below the OIS Notification Section, click the “Instructions” button (see Figure 31).

Figure 31 - Alert Instructions

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11.1.1.3 The user can now choose to add Alarm and Alert instructions that are available to the operator when an Alarm or an Alerthappens. In other words, the user can type instructions indicating what the Security Operator will need to do if an Alarm or and Alert is triggered (see Figure 32).

Figure 32 - Adding instructions when an Alarm or an Alert is triggeredClick on the top item in the middle box, labeled “High Radiation.” Begin typing the company protocol of what the SecurityMonitor should do when this Alarm/Alert is triggered. Each company will have their own protocol (Standard Operating Procedures) to follow for this type of event. NOTE: The Alarm/Alert instructions can also be a hyperlink to a web page

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that has updated information for that particular alarm or alert. After typing in a web link, click the Preview Button to verify that the information typed is a valid hyperlink.

11.1.1.4 Notice that a green checkmark is now next to High Radiation, indicating that the instruction for this event has been entered(see Figure 33).

Figure 33 - Adding alarm and alert instructions

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11.1.1.5 Select each alarm and type in the instructions for it. To preview what the instructions will look like to the Security Monitor, click on the “Preview” button, which will allow you to verify that the hyperlinks are functioning (see Figure 34). When allthe instructions have been entered, click the “Close” button on the upper right corner.

Figure 34 - Preview of instructions

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11.1.1.6 NOTE: If you have already set up one configuration, you can copy its instructions into another configuration. To do so, select a configuration from the “Copy from OIS Configuration” dropdown list (see Figure 35).

Figure 35 - Updating instructions using another configuration

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11.1.1.6.1 You can click on an individual Alarm/Alert instruction, then click on the “copy to the right” button to copy only theselected instruction from the left (see Figure 36).

Figure 36 - Moving only specific instructions from a previous configuration

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11.1.1.6.2 If you click on the “Copy All” button all the instructions will be copied from the pre-existing configuration to the new configuration (see Figure 37). Click the “Close” button when finished.

Figure 37 – Copying all instructions for Alarms and Alerts from a previous configuration

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12 Adding Images to Locations

12.1 Site Images and Maps12.1.1 Adding an image or map to a Site, Location, or Sentry-RMS12.1.1.1 After completing a configuration, the user can add an image or a map to show a site, a location, and/or a Sentry-RMS unit’s

location in a building by using a blueprint of the floorplan.12.1.1.2 If adding an image, all the common file types are supported like; JPEG, PNG, TIF, BMP, GIF. There is no max or min

parameters for size, but optimum aspect ratio would depend on the monitor used for each particular OIS/monitoring station and the size of the OIS window (if it’s not maximized). Any reasonably sized photo should work without limitation.

12.1.1.3 Click on the site name, the location, or the Sentry-RMS’ name.12.1.1.4 Then, in the lower right box, click on the plus (+) sign in front of “Image for: Name of Site/Location/Unit” or “Map for:

Name of Site/Location”

NOTE: The Name of Site will actually show the name you had chosen previously.12.1.1.5 If you clicked on the Image button, a window will open that will allow you to browse for an image that you have previously

saved on the computer. See Figure 38.

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Figure 38 – Select Image for Sentry-RMS

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12.1.1.6 After adding the image, the image that was inserted can be seen and is associated with that Sentry-RMS (see Figure 39).

Figure 39 - Site image added

12.1.1.7 You can also add a map that pulls map data from the Internet. This option is only available for Sites and Location/Buildings. Images are the only option for a Sentry-RMS. If a live map is added, the OICT and OIS must have an Internet connection.

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The maps are updated when displayed from the map web server. Select a Site or Location/Building and then click on the plus sign for Maps as shown in Figure 40.

Figure 40 - Add Map to a Site or Location/Building

12.1.1.8 The map defaults to a zoomed-out view of the United States. Click on the + or – signs below the Zoom label. Click and drag on the map to pan the map. The mouse wheel will zoom in and out of the map. NOTE: The zoom level and center location is what will be seen in the OIS.

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Figure 41 - New Map Added

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12.1.1.9 This map can then be marked-up to show each building’s location and the locations where the Sentry-RMS unit(s) are located.

12.1.1.10 In order to place markers on the map showing the locations of buildings where Sentry-RMS units are located, move the cursor to the upper left box and click on the name of Site (in this case, Best Care Health). Next, click and hold the mouse button down on the letter in front of the name of the location (in this case, the letter “A” in front of the name Oncology); thendrag the icon to the correct location on the map in the lower right box. Release the mouse (see Figure 42).

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Figure 42 - Location Added

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12.1.1.11 Notice the letter A (which was assigned by the OICT software for Oncology) is now visible on the map, next to the Sitewhere you placed it.

12.1.1.12 Repeat this process for additional locations, as desired.

12.1.1.13 To remove a marked location from the map, click on the letter or number icon in the lower right map box, and drag the icon off the map.

12.1.1.14 To add an image of the building showing the layout of the location containing a Sentry-RMS unit, click on the name of the Location (in this case, Oncology). Then, click on either the (+) sign in front of “Image For: Name of Level” or the (+) sign in front of “Map For: Name of Level,” and select a blueprint which you have previously saved on the computer (see Figure 38 or Figure 40).

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Figure 43 - Blueprint of the Oncology Location

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12.1.2 Deleting an image or map12.1.2.1 If a map or image is associated with a site, location or Sentry-RMS, it is possible to remove the image or map.12.1.2.2 To remove the image or map, click on the garbage icon on the right side of the image/map section as shown in Figure 44. The

associate image or map will be removed.12.1.2.3 Click on the “Save” button to make this removal permanent. Click on the “Cancel” button to undo this action.

Figure 44 - Remove image or map

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13 Exporting Configurations

13.1 Exporting an OIS Configuration13.1.1 Security Monitors and Observation Monitors13.1.1.1 Each configuration, whether a Security Monitor or an Observation Monitor, requires a separate configuration; therefore, each

requires a separate export file.13.1.1.2 Exporting the completed configuration from the OICT is a necessary final step in setting up the OIS. This final step explains

how to set up the Operator Interface Software (OIS) on Security and Observation computers. 13.1.1.3 Exporting is also useful when the user has multiple OICTs installed on different computers.13.1.1.4 To begin the export, click on the “Export” menu item and then select Export (see Figure 45).

Figure 45 - Exporting a configuration

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13.1.1.5 A “Save As” dialogue window will appear as shown in Figure 46. Navigate to the desired folder and enter a name. Click the “Save” button.

Figure 46 - Save As Dialog

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13.1.1.6 After clicking on the save button, a pop-up window will ask the user to assign two user names and passwords to secure theconfiguration to be exported. This information must be given to the administrators when they are ready to use this configuration in the OIS software (see Figure 47). Click “Export.” NOTE: These user names and passwords are only used for securing this configuration file. The users are not required to use the same user name and password they used to open OICT.

Figure 47 - Setting up administrator credentials for exporting and importing configurations

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13.2 Exporting a Text Version13.2.1 To create a text version of the selected configuration, click on the Export button again.

13.2.2 In the Save As dialog, click on the dropdown next to “Save as type:” and select “Text Config File” as the file type.

Figure 48 - Save Configuration as Text13.2.3 Enter the desired name and then click “Save.”

14 Backup and Restore

You have the ability to backup and restore a saved backup file of all data in the OICT.

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14.1 Creating a Backup File of the OICTTo create a backup file, click on the “Backup” pull-down menu. Choose “Backup” from the pull-down menu as shown in Figure 49.

Figure 49 – Backing up your data file.

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The “Save As” window will appear, there you can select a folder and enter in a name.

Figure 50 - Backup Save Window

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After you click on the “Save” button, you will be prompted to enter a username and password to encrypt the backup file as seen in Figure 51. These credentials will be required to restore the backup.

Figure 51 - Passwords for Backup File

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14.2 Restoring a Backup FileRestoring an already saved backup file requires the same process as saving a backup file, except the user will choose “Restore” from

the pull-down menu instead of “Backup.”

Figure 52 – Restoring your OICT system file

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Select the backup file that you wish to restore in the resulting dialog window.

Figure 53 - Open OICT Backup File

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Enter the same two usernames and passwords used during the backup process. NOTE: Restoring an OICT system backup file erases all existing configurations from this computer. All existing configurations will be replaced by the configurations in the backup file.

Figure 54 - OICT Configuration Restore Passwords

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15 Cloning a Configuration

15.1 Adding More Sentry-RMS Units to a Configuration Using Cloning15.1.1 Cloning Settings15.1.1.1 The process of adding other Sentry-RMS units can be repeated as needed. For instance, more than one building and a Sentry-

RMS can be added to a site.NOTE: A separate configuration must be set up and saved for each instance that you need to set up a new computer monitoring station, for these settings to be imported into the Operator Interface System (OIS). One way to do this is by cloning an existing configuration, which will save some steps in the configuration process.

15.1.1.2 First, choose an existing configuration from the OIS Configuration dropdown box in the upper left part of the screen.15.1.1.3 Then, click on the “Clone” button.

15.1.1.4 Select the clone from the dropdown list.15.1.1.5 Click on the “Edit” button in the upper right part of the screen (see Figure 55) to change the name of the cloned

configuration.

Figure 55 - Choose a configuration to clone

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15.1.1.6 After clicking on the “Edit” button, a pop-up window will appear, allowing you to change the name of the cloned configuration and to change the role as needed (see Figure 56).

Figure 56 – Renaming and reconfiguring the clone

15.1.1.7 The second configuration will appear in the dropdown menu (see Figure 57). Click on the new configuration.

Figure 57 - Cloned configuration shows in dropdown

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15.1.1.8 You can now edit the Site name by clicking on it, and then clicking on the pencil. Then you can rename the Site. You can change the map, the name of the Sentry-RMS Location on the map, etc. using the methods mentioned earlier in this manual.

15.1.1.9 You can now go into the new configuration (the configuration that was cloned) and make modifications to the Instructions for Alarms/Alerts as needed.

15.1.1.10 To quickly copy all the Alarms and Alert protocols to the new configuration, click on the desired Sentry-RMS, and thenclick on the “Instructions” button at the bottom of the window. You will see a window like Figure 35.

15.1.1.11 In the “Copy from OIS Configuration” dropdown, choose the configuration of instructions to be copied over to the cloned configuration. Using this feature will allow you to avoid retyping the same instructions over again.

15.1.1.12 To copy all the instructions from the first instance, click on the “Copy All” button found between the two boxes (see Figure 37).

15.1.1.13 If you want to change some of the instructions, you can click on any Alarm or Alert, and then type new instructions in the upper right box. Continue making changes, and then click the “Close” button in the upper right.

16 Modifying an Existing, Saved, or Exported Configuration

16.1 Modifying the OICT16.1.1 Modifying the OIS16.1.1.1 Once a configuration has been created, saved, and exported, it will be imported into the Operator Interface Software (OIS).

Once a configuration has been imported into the OIS software, it will take a special process to modify any portion of the configuration.

16.1.1.2 To complete the modification, two authorized administrators will need to log back into the OICT.16.1.1.3 You will choose which configuration to modify from the OIS Configuration dropdown menu.16.1.1.4 You will then use the same methods as mentioned before for editing a cloned configuration. 16.1.1.5 You must remember to copy the exact name of each Sentry-RMS, and the Security Token (if they are being changed), as

before mentioned.16.1.1.5.1 You should open the SCT and find the names of all the configurations and the Security Tokens; then type in the name of the

new configuration and paste the Security Tokens for each Sentry-RMS.16.1.1.5.2 This will help to configure the OIS correctly. Save the information.16.1.1.6 After doing this, you must:

• Save the new configuration,

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• Export the new configuration• Use the Import function in the OIS to update any/all modifications made

17 Installing OIS Software

The configuration of the SCT and the OICT is now complete. It is now time to install the Operator Interface Software (OIS) on the computers where personnel will be monitoring the status of a Sentry-RMS. Configuring the OIS will allow the Security Monitors and the Observation Monitors to see the configurations that have been set up in the OICT.

17.1 Launch the Installation FileSetup will begin automatically. If it does not:

1. Click on My Computer in the Start Menu.2. Within the My Computer window, open the drive that contains the installation files. 3. Locate either the executable setup or install file. Double-clicking on this file will begin the installation process.4. Follow the instructions on the screen. Allow the software to install in default mode. If a pop-up menu from the User Account

Control asks to make changes, select “Yes” (See Figure 58 for an example of the pop-up).

Figure 58 - User Account Control pop-up

18 Configuring OIS

When installation of the OIS is complete, allow the program to launch. If it does not auto-launch, find the desktop icon (see Figure 59) and launch the OIS by double-clicking on the icon.

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Figure 59 - Desktop Icon

19 Installation of the OIS

19.1 License Agreement

19.1.1.1 Before clicking on “I agree” and “Install”, read the license agreement. Then you will continue on to the first screen to continue through the installation process (see Figure 60). NOTE: The user installing this software must have administrator privileges for the computer on which they are installing the program.

Figure 60 - License Agreement and Install

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19.2 Two Authorized Users Required at Login19.2.1 Matching User Names and Passwords with OIS Setup19.2.1.1 When OIS is launched, a User Identification screen will appear, requiring two authorized users to input their username and

password. The Usernames and Passwords must match those that were used in the OICT to export the configuration (see Section 11, Exporting Configurations). NOTE: The user installing this software must have administrator privileges for the computer on which they are installing the program.

19.2.1.2 While on the login screen, the users will be asked to browse for a configuration that will be set up on this computer (seeFigure 61).

Figure 61 - OIS login screen

19.2.1.3 After the installation is complete, a screen will appear that will allow the user to browse for the file that was created and exported by the OICT. At this point, User 1 and User 2 need to type in their usernames and passwords. See the previous Figure 61.

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19.2.1.4 The screen will show the file that was chosen, which will be a .ois file (see Figure 62).

Figure 62 - Configuration File

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19.2.1.1 After the import, the following screen will appear (see Figure 63):

Figure 63 – Previewing imported configuration

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19.2.1.2 The OIS configuration is ready. The user will see something similar to the following screen (see Figure 64).

Figure 64 - User's Screen after importing configurationThe Security Monitor or Observation Monitor can now use the OIS. Instructions on how to use the OIS are found in the OIS User’s

Manual.

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20 Troubleshooting

20.1 Exporting Technical Support LogsIn the situation that there are issues with the OICT, the user can export the “Technical Support Logs” to send to D-Tect for technicalsupport. To export the “Technical Support Logs”, click on Export from the file menu and then select “Technical Support Logs” from

the menu as shown in Figure 65.

A “Save As” dialog box will appear. Save the file in a location that can be found and email the file to the technical support email address as listed in Section 21.

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Figure 65 - Exporting Technical Support Logs

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21 Contact Information

D-tect Systems11814 Election Rd #200Draper, UT 84020

SentryRMS technical support from D-tect Systems can be received by phone at 801-260-4075 or email at [email protected]. D-tect will respond to email or voice messages within 24 hours, 365 days per year.

mailto:[email protected]

Documents

V030455 Sentry-RMS Operator Interface Configuration Tool ...€¦ · 2018-08-20 11814 South Election Rd., Suite 200, Draper, UT 84020 •(801) 495-2310 V030455_12_SentryRMS_Operator_Interface_Configuration_Tool_Installation_Manual.docx