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User’s Guide Version 2.0
November 2009
HealthCreds Customer Support Toll Free: 877-273-3779
[email protected]
www.healthcreds.com
HealthCreds© is a service of Hospital Services Corporation
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TABLE OF CONTENTS
I. Overview 3
II. Website Security 3
III. Logging In & System Navigation 4
IV. Frequently Asked Questions 15
V. Contact Us 16
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I. Overview HealthCreds is a fully secure and confidential web
site that provides up-to-date credentialing information regarding
affiliation status for healthcare professionals. Created by
Hospital Services Corporation (HSC), a nationwide credentials
verification organization, HealthCreds provides primary source
verification for “good-standing” affiliation requests. HealthCreds
and the HealthCreds logo are the exclusive property of Hospital
Services Corporation. A wholly-owned subsidiary of the New Mexico
Hospital Association, HSC has been serving the healthcare industry
since 1985. HSC is fully certified by NCQA for ten out of ten
credentials verification services through April 14, 2011. NCQA is
an independent, non-profit organization that certifies credentials
verification organizations and accredits managed care
organizations. Whether you are a credentialing professional,
credentials verification organization, hospital or managed care
organization, HealthCreds can free up your staff for other
important tasks. Please join our growing list of participating
facilities and credentialing professionals who use HealthCreds!
II. Website Security HealthCreds is a 256-bit encrypted web site
using one of the industry’s leading Certification Authorities. All
data uploaded from participating facilities and entered by
credentialing professionals is secured using the latest standards
of internet security. Practitioner searches can only be initiated
by credentialing professionals who register with HealthCreds and
attest to the legal terms and conditions of use that are
electronically captured and date stamped by each registered user’s
acknowledgement.
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III. Logging In & System Navigation To access the
HealthCreds application website:
• Locate the Internet Explorer icon and double click. • Enter
https://www.healthcreds.com in the address or location area of your
browser
window. HealthCreds Home Page
From the HealthCreds home page, select the Signup button. The
User Confidentiality Agreement page will appear.
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As a condition of being permitted access to HealthCreds, you
must agree to the terms and conditions of the User Confidentiality
Agreement. Click on the button indicating Accept User
Confidentiality Agreement to begin the User process to register and
establish a new account for HealthCreds. Clicking on Decline will
return you to the Home Page. The registration pages to establish a
new account will consist of two steps: Enter the required
information on the above screen. Note that some fields are required
fields and are so indicated by an asterisk. When your information
has been entered, click on Save and Continue. You may now proceed
to Step 2. Note that the Password Requirements call for your
password to be at least seven (7) characters in length and one (1)
character must be a non-alphanumeric character, for example, a
symbol such as “$”.
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You will conclude the initial registration process by completing
all information in Step 2. Once you have entered all information,
click on Continue. Following successful registration, your screen
will indicate that your account has been successfully created and
that you are currently logged in; you will also receive an email
from [email protected] which contains your password
information, which you should store in a safe place. Your email
address will be your login name for access to the HealthCreds web
site, and our main point of contact for you. All verifications will
be sent to your email address. Click on Continue and you will
automatically be directed to the Practitioner Search screen. This
screen can also be accessed by clicking on the My Home link at the
top of the screen.
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To search for a practitioner, on the Practitioner Search screen,
enter the practitioner’s full name, date of birth, and last four
digits of the social security number. If a practitioner is
associated with multiple facilities, all results will be displayed
by facility name and location; and you can pick and choose from any
of the search results. Following entry of the required information,
click on Search. Any matches will be displayed as follows: The
charge for the affiliation verification letter (if any) will be
clearly displayed in the Search Results. The charge for the letter
will vary depending on the arrangement each facility has with
HealthCreds. If you wish to purchase this verification, click on
Save to Shopping Cart. You may access your Shopping Cart at any
time to review and edit your selections.
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If the practitioner cannot be found in HealthCreds based on the
name, date of birth and last four digits of the social security
number that you entered, the following screen will be displayed: As
explained on the screen, the information entered may not be
consistent with the data provided to HealthCreds. For example, the
practitioner’s last name may be spelt Smyth, not Smith. Please
contact the Medical Staff Office of the facility directly if the
search is unsuccessful. After you have completed your searches and
selected the practitioners you need, clicking on the Print Letters
button will initiate the checkout process. You also have the option
to remove any Practitioner selected but not needed.
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A pop-up screen will appear asking if you are ready to checkout.
If so, click OK. You will then be directed to the HealthCreds
On-Line Agreement, as indicated below. Click on Cancel, and you
will be returned to the Shopping Cart screen. In order to complete
the checkout process, you will be required to accept the
HealthCreds On-Line Agreement. Click the Accept button to
continue.
Billing information will appear, indicating the number of
verification letters selected, and the fees. Once Accept has been
clicked, you will be directed to the payment screen. You now have
the option to pay by Credit Card or Pay Pal. Once payment selection
has been made, click on the Continue to Checkout button. If you
have established an account for invoicing, this screen will not
appear.
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Monthly invoicing may be available to customers generating more
than fifty (50) verifications per month. HSC credentials
verification services customers receive all verifications at no
charge if the verification is required for a file processed by HSC.
To inquire about establishing a monthly invoicing arrangement,
contact our Finance Department at 1-866-908-0070, or click on the
Monthly Invoicing Option? link on the My Account screen (see page
13). If you prefer credit card payment, fill in the blanks on the
Credit Card selection screen and click the Submit button. Note that
the only “optional” field is Address 2. All other information is
required.
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If you prefer a Pay Pal payment, log in to the link provided on
the Pay Pal screen, or you can create a Pay Pal account for future
use.
Once checkout has been approved, the requested affiliations will
be displayed and emailed in PDF format to your email address. You
may also print the letters at that time.
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SAMPLE VERIFICATION LETTER
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The My Account button will provide you access to the screen that
allows you to update current information and to change the User
Password. You can update current information or change your
password. From the My Account screen by clicking on the Monthly
Invoicing Option link you can submit a request to our Finance
Department to establish a monthly invoicing arrangement. This
option is only available to organizations that generate a minimum
of 50 affiliation verifications each month. Please allow at least
15 business days for a response to your request.
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If you have forgotten your password you can have a new password
emailed to you by selecting the Login screen. Enter your email
address in the Forgot Your Password? section of the screen and
click Submit. Before a new password can be emailed to you, we will
need to confirm your identity by asking you to provide the correct
answer to the security question that you created when you first
signed up for HealthCreds. In the Identity Confirmation box, type
in the answer to the security question and click submit, as shown
below. A new computer generated password will be then be emailed to
you. Once you have logged in using your new password you can change
the password by clicking on My Account and following the steps
described on page 13 of this user’s guide.
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IV. Frequently Asked Questions
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V. Contact Us You may contact our Help Desk for additional
assistance Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Mountain Time. The staff of HealthCreds recognizes the importance
of having a system that is easy to use. If you have any problems
with this system or you have any suggestions, please contact
us.
HealthCreds P.O. Box 92200
Albuquerque, New Mexico 87199-2200 1-877-273-3779
505-343-0068 (Facsimile) Email: [email protected]
