User's Guide Version 2.0 10-27-09 - HealthCreds · User’s Guide Version 2.0 November 2009 HealthCreds Customer Support Toll Free: 877-273-3779 [email protected] HealthCreds©

User’s Guide Version 2.0

November 2009

HealthCreds Customer Support Toll Free: 877-273-3779 [email protected]

www.healthcreds.com

HealthCreds© is a service of Hospital Services Corporation

HealthCreds User’s Guide

HealthCreds User’s Guide Version 2.0 November 2009

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TABLE OF CONTENTS

I. Overview 3

II. Website Security 3

III. Logging In & System Navigation 4

IV. Frequently Asked Questions 15

V. Contact Us 16



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I. Overview HealthCreds is a fully secure and confidential web site that provides up-to-date credentialing information regarding affiliation status for healthcare professionals. Created by Hospital Services Corporation (HSC), a nationwide credentials verification organization, HealthCreds provides primary source verification for “good-standing” affiliation requests. HealthCreds and the HealthCreds logo are the exclusive property of Hospital Services Corporation. A wholly-owned subsidiary of the New Mexico Hospital Association, HSC has been serving the healthcare industry since 1985. HSC is fully certified by NCQA for ten out of ten credentials verification services through April 14, 2011. NCQA is an independent, non-profit organization that certifies credentials verification organizations and accredits managed care organizations. Whether you are a credentialing professional, credentials verification organization, hospital or managed care organization, HealthCreds can free up your staff for other important tasks. Please join our growing list of participating facilities and credentialing professionals who use HealthCreds!

II. Website Security HealthCreds is a 256-bit encrypted web site using one of the industry’s leading Certification Authorities. All data uploaded from participating facilities and entered by credentialing professionals is secured using the latest standards of internet security. Practitioner searches can only be initiated by credentialing professionals who register with HealthCreds and attest to the legal terms and conditions of use that are electronically captured and date stamped by each registered user’s acknowledgement.



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III. Logging In & System Navigation To access the HealthCreds application website:

• Locate the Internet Explorer icon and double click. • Enter https://www.healthcreds.com in the address or location area of your browser

window. HealthCreds Home Page

From the HealthCreds home page, select the Signup button. The User Confidentiality Agreement page will appear.



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As a condition of being permitted access to HealthCreds, you must agree to the terms and conditions of the User Confidentiality Agreement. Click on the button indicating Accept User Confidentiality Agreement to begin the User process to register and establish a new account for HealthCreds. Clicking on Decline will return you to the Home Page. The registration pages to establish a new account will consist of two steps: Enter the required information on the above screen. Note that some fields are required fields and are so indicated by an asterisk. When your information has been entered, click on Save and Continue. You may now proceed to Step 2. Note that the Password Requirements call for your password to be at least seven (7) characters in length and one (1) character must be a non-alphanumeric character, for example, a symbol such as “$”.



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You will conclude the initial registration process by completing all information in Step 2. Once you have entered all information, click on Continue. Following successful registration, your screen will indicate that your account has been successfully created and that you are currently logged in; you will also receive an email from [email protected] which contains your password information, which you should store in a safe place. Your email address will be your login name for access to the HealthCreds web site, and our main point of contact for you. All verifications will be sent to your email address. Click on Continue and you will automatically be directed to the Practitioner Search screen. This screen can also be accessed by clicking on the My Home link at the top of the screen.



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To search for a practitioner, on the Practitioner Search screen, enter the practitioner’s full name, date of birth, and last four digits of the social security number. If a practitioner is associated with multiple facilities, all results will be displayed by facility name and location; and you can pick and choose from any of the search results. Following entry of the required information, click on Search. Any matches will be displayed as follows: The charge for the affiliation verification letter (if any) will be clearly displayed in the Search Results. The charge for the letter will vary depending on the arrangement each facility has with HealthCreds. If you wish to purchase this verification, click on Save to Shopping Cart. You may access your Shopping Cart at any time to review and edit your selections.



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If the practitioner cannot be found in HealthCreds based on the name, date of birth and last four digits of the social security number that you entered, the following screen will be displayed: As explained on the screen, the information entered may not be consistent with the data provided to HealthCreds. For example, the practitioner’s last name may be spelt Smyth, not Smith. Please contact the Medical Staff Office of the facility directly if the search is unsuccessful. After you have completed your searches and selected the practitioners you need, clicking on the Print Letters button will initiate the checkout process. You also have the option to remove any Practitioner selected but not needed.



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A pop-up screen will appear asking if you are ready to checkout. If so, click OK. You will then be directed to the HealthCreds On-Line Agreement, as indicated below. Click on Cancel, and you will be returned to the Shopping Cart screen. In order to complete the checkout process, you will be required to accept the HealthCreds On-Line Agreement. Click the Accept button to continue.

Billing information will appear, indicating the number of verification letters selected, and the fees. Once Accept has been clicked, you will be directed to the payment screen. You now have the option to pay by Credit Card or Pay Pal. Once payment selection has been made, click on the Continue to Checkout button. If you have established an account for invoicing, this screen will not appear.



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Monthly invoicing may be available to customers generating more than fifty (50) verifications per month. HSC credentials verification services customers receive all verifications at no charge if the verification is required for a file processed by HSC. To inquire about establishing a monthly invoicing arrangement, contact our Finance Department at 1-866-908-0070, or click on the Monthly Invoicing Option? link on the My Account screen (see page 13). If you prefer credit card payment, fill in the blanks on the Credit Card selection screen and click the Submit button. Note that the only “optional” field is Address 2. All other information is required.



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If you prefer a Pay Pal payment, log in to the link provided on the Pay Pal screen, or you can create a Pay Pal account for future use.

Once checkout has been approved, the requested affiliations will be displayed and emailed in PDF format to your email address. You may also print the letters at that time.



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SAMPLE VERIFICATION LETTER



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The My Account button will provide you access to the screen that allows you to update current information and to change the User Password. You can update current information or change your password. From the My Account screen by clicking on the Monthly Invoicing Option link you can submit a request to our Finance Department to establish a monthly invoicing arrangement. This option is only available to organizations that generate a minimum of 50 affiliation verifications each month. Please allow at least 15 business days for a response to your request.



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If you have forgotten your password you can have a new password emailed to you by selecting the Login screen. Enter your email address in the Forgot Your Password? section of the screen and click Submit. Before a new password can be emailed to you, we will need to confirm your identity by asking you to provide the correct answer to the security question that you created when you first signed up for HealthCreds. In the Identity Confirmation box, type in the answer to the security question and click submit, as shown below. A new computer generated password will be then be emailed to you. Once you have logged in using your new password you can change the password by clicking on My Account and following the steps described on page 13 of this user’s guide.



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IV. Frequently Asked Questions



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V. Contact Us You may contact our Help Desk for additional assistance Monday through Friday, from 8:00 a.m. to 5:00 p.m. Mountain Time. The staff of HealthCreds recognizes the importance of having a system that is easy to use. If you have any problems with this system or you have any suggestions, please contact us.

HealthCreds P.O. Box 92200

Albuquerque, New Mexico 87199-2200 1-877-273-3779

505-343-0068 (Facsimile) Email: [email protected]

Documents

User's Guide Version 2.0 10-27-09 - HealthCreds · User’s Guide Version 2.0 November 2009 HealthCreds Customer Support Toll Free: 877-273-3779 [email protected] HealthCreds©