User-Centered design for social good€¦ · For the HCDE course, User-Centered Design, I worked with a group to understand food waste. The following slides will show our process

USER-CENTERED DESIGN FOR SOCIAL GOOD

Nikki Pete, B.S.

University of Washington

December 2013

AGENDA

Situation Objective Action Results Lessons Works CitedIntro

Introduction

Food Waste Solution Group

Situation

Objective

Action

Results

Lessons Learned

Works Cited

Contact

Contact

ABOUT9 years as a medical assistant inspired me to learn more about

user-experience. I am currently learning how to improve health

information technology utilizing user-centered research and

design concepts.

Situation Objective Action Results Lessons ContactIntro Works Cited

UX/SCHOOL EXPERIENCE

The Human-Centered Design and

Engineering department has provided

both theories and methods for

understanding user-centered research

and design. I enjoyed collaborating with

my peers to improve user experience.


MY INSPIRATION

Understanding users’ needs prior to completing a

design can stymie users’ frustrations. I love

discovering insights from users about the tools that

they use. I believe that understanding how physicians

use EHR systems will ultimately improve patient care.


FOOD WASTE SOLUTION-SITUATION

For the HCDE course, User-Centered

Design, I worked with a group to

understand food waste. The following

slides will show our process and

results.

Food waste

recovery

hierarchy3

Situation Objective Action Results Lessons ContactIntro

Per capita food losses and waste in different regions2

Works Cited

OBJECTIVE


Our group aimed to educate

others about food spoilage

and to help them compost or

donate food when

appropriate.

Milk spoilage can occur

during transportation in

Bangladesh2

Unsanitary food market

conditions increase food

spoilage in Pakistan2

Many Americans

experience food

insecurity1

Works Cited

LITERATURE REVIEW, SURVEYS, AND INTERVIEWS

High: Our literature review

helped me situate our

research.

Low: Difficult to synthesize all

relevant literature.

High: Interviews helped me get

more detailed information from our

audience.

Low: Difficult to follow script but

maintain smoothness of interview


High: Our Google survey helped

me understand our audience’s

demographic.

Low: Unbiased surveys are

difficult to create.

Works Cited

IDEATION

Website

Self-contained

Portal

Peripheral

Persuasion

Robot


For my brainstorming

sketches, I explored non-

mobile phone application

ideas.

High: My KuteKoala concept

inspired our Recycle Ben

design direction.

Low: Mobile phone

applications offer

convenience; it is difficult to

pursue alternative concepts.

Works Cited

PERSONAS


I created a persona using our

research data.

High: Personas were a great

way to bring the data alive.

Personas helped me

understand how the data

should translate into the

design.

Low: Difficult to create

personas that had distinctly

different characteristics.

Works Cited

DESIGN MAPPINGHigh: Design mapping helped me

understand the characteristics of our

persona.

Low: It is helpful to have a solid

persona before mapping.

LO-FIDELITY PROTOTYPING


I utilized the “POP”

application to create a

mobile paper prototype.

High: “POP” prototype

allowed users to interact with

mobile phone while testing

paper prototype. Gained

helpful insights from users.

Low: Paper prototyping was

time consuming considering

its role in the early stages of

design.

Works Cited

HI-FIDELITY PROTOTYPING


Utilizing Axure was an efficient way to

integrate functionality into the prototype.

High: Gained design and prototyping

experience.

Low: More familiarity with the Android

OS created challenge designing for the

iOS.

Works Cited

USABILITY TESTING

I tested the hi-fidelity

prototype for design

and functionality issues.

High: I was able to

discover major

problems about the

prototype.

Low: Difficult to create

an unbiased script. We

failed to include a

debriefing session.


RESULT


Our final result was an integrated food

waste prevention system including a

mobile phone application, a portable

composting bin, and a public drop-off site

for compost and donations. For final app

prototype please visit

http://students.washington.edu/janetkuo/

FWSfinal/

High: The system is an innovative way to

address the food waste issue. Our

products provide more convenience for

the user.

Low: The identification feature of

application was not supported by the user

research but was implemented because it

was cool.

Works Cited

http://students.washington.edu/janetkuo/FWSfinal/

LESSONS LEARNED

User research and testing is harder than expected

Don’t lead participants in interviews and usability testing

Image heavy deliverables are more engaging than text heavy deliverables


TRY TRY AGAIN- WHAT TO DO DIFFERENTLY NEXT TIME


Select representative sample of appropriate OS users

Practice usability test with a pilot participant

Incorporate standardized post study usability questionnaires

Iterate design concepts after each usability evaluation

Works Cited

WORKS CITED

1. Feeding America. (2013). Hunger in America: Hunger & Poverty Statistics. Retrieved from

http://feedingamerica.org/hunger-in-america/hunger-facts/hunger-and-poverty-statistics.aspx

2. Gustavsson, J. (2011). Global Food Losses and Food Waste. Retrieved from

http://ucce.ucdavis.edu/files/datastore/234-1961.pdf

3. Morawicki, R. (2012). Handbook of sustainability for the food sciences. Hoboken: John Wiley & Sons.


http://feedingamerica.org/hunger-in-america/hunger-facts/hunger-and-poverty-statistics.aspx

http://ucce.ucdavis.edu/files/datastore/234-1961.pdf

CONTACT

NIKKI PETE

User-Centered Research and Design

www.linkedin.com/pub/dir/Nikki/Pete

skype: etepikkin

[email protected]

http://www.linkedin.com/pub/dir/Nikki/Pete

Documents

User-Centered design for social good€¦ · For the HCDE course, User-Centered Design, I worked with a group to understand food waste. The following slides will show our process