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Usability Design Research
Usability Skills Training
Experience Dynamics
Corporate Usability Team Training
All contents © Copyright 2001- 2009 Experience Dynamics
1
Schedule for 2009
Contact:
1-800-978-9183
www.ExperienceDynamics.com/training
Usability Design Research
Overview
1. Usability Practitioner Skills*
2. User Centered Design Methodology*
3. Usability hot topics seminars**
Types of training offered:
All contents © Copyright 2001- 2009 Experience Dynamics
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*In-house customized training
**Usability Web SeminarsOne hour; 2-3 hour or phased
One day; two day or half day
Usability Design Research
1. Usability Practitioner Skills trainingsAudience:For existing teams either looking to learn new approaches,
techniques and shared knowledge or to refine and
consolidate best practice approaches across a team.
Objective:Learn the step-by-step methods for planning, set-up and analysis of
the 3 core User Centered Design techniques. In these courses, you
will gain hands-on skills that will strengthen your understanding and
ability to conduct usability research for maximum impact to your
design and organization.
Usability Testing Methods Ethnography Methods User Interface Design Methods
Includes:
•Training Manual
•Checklists and guidelines
•User Experience Poster
Cost: (min. 15 persons)
•$1250 per person (1 day)Contact us to see if you qualify for special pricing.
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• Planning your test
• Setting usability metrics
• Preparing a test plan
• Moderating user tests
• Developing questionnaires
• Reporting on test data
• Analyzing results
• Communicating results
And much more…
• Ethnography techniques
pros and cons
• Contextual inquiry
• Identifying users and tasks
• Persona best known
methods
• Preparing your field study
• Conducting user interviews
• Analyzing qualitative data
And much more…
• Websites vs. Web applications
• Identifying users and tasks
• Design principles
• Designing navigation systems
• Interaction Design techniques
• Choosing design widgets
• Web 2.0 and AJAX design
• Applying best practices
• Proofing your designs
And much more…
Usability Design Research
2. User Centered Design Methodology
Course 1: Introduction to User Centered Design methodology
Course 2: Conducting Usability Analysis & User Centered Design
Audience:For existing or newly forming teams looking to evangelize
usability and User Centered Design or organizations that
are taking usability to the next level. Good for cross-
functional team “synching” or aligning senior management
around usability methodologies.
Overview:Gain introductory or in-depth training on the User Centered Design
methodology. Gain insight into usability best known methods as well
as best practices in your industry vertical. Bring a new or already
formed team together “speaking the same language” or provide
executives “just in time” education on the industry standard UCD
methodology.
Includes:
•Training Manual
•Checklists and guidelines
•User Experience Poster
Cost: (min. 15 persons)
•$750 per person (1 day)Contact us to see if you qualify for special pricing.
All contents © Copyright 2001- 2009 Experience Dynamics
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Course 2: Conducting Usability Analysis & User Centered Design
Course 3: “UCD from A-Z”
Course 4: Senior Management briefings (1 hour; 3 hour executive meetings)
Course 5: Building a UCD organization
Usability Design Research
3. Usability hot topics seminars
Audience:Internet marketing managers, web strategists, web
application designers, user experience managers or anyone
who works to improve the usability of websites, products
or web applications
About:Experience Dynamics offers a recurring set of usability web seminars
on hot usability topics. The web seminars provide an overview and
quick review of key issues and opportunities related to best
practices in usability research. The seminars are presented by Frank
Spillers, MS, a recognized expert in the field of usability engineering
and user experience design.
Includes:
•Handouts (notes)
Cost: (per person)
•$119 per person
•Team discounts available
Seminar 1: Interaction Design Essentials
Seminar 2: Designing Complex Web Applications
See: http://www.experiencedynamics.com/trainingFor web seminars and free archived
All contents © Copyright 2001- 2009 Experience Dynamics
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Seminar 2: Designing Complex Web Applications
Seminar 3: Personas in Action
Seminar 4: Rapid Ethnography
Seminar 5: Product Design and User Experience
Seminar 6: Designing Sociable User Experiences
Seminar 7: Incorporating ESP: Expectation, Seduction, Persuasion
Seminar 8: Designing Pleasurable Products
Seminar 9: Validating user requirements with Cognitive Archeology
More hot usability topics added regularly.
For web seminars and free archived sessions.
We can customize any of these topics for an in-house training as well.
Usability Design Research
Hands-on training
All contents © Copyright 2001- 2009 Experience Dynamics
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Intel Hands on Personas Demystified workshop
Advanced Methods Training- Intel User Centered Design team
Ethnography Methods Training Manual
Usability Design Research
Training Manual + Poster(All participants of our corporate trainings receive a Training Manual and Poster)
All contents © Copyright 2001- 2009 Experience Dynamics
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Personas Demystified Training Manual
The Importance of User Experience poster
Usability Design Research
Participant Comments Praise for Trainer Frank Spillers:
• “The "hands-on" material was great. Frank provided us with tools to empower us regarding usability. I see myself using the information I learned on all future projects”.
• “Frank was very knowledgeable and was particularly tuned into interesting statistical
All contents © Copyright 2001- 2009 Experience Dynamics
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• “Frank was very knowledgeable and was particularly tuned into interesting statistical data regarding usability issues”.
• “Frank was great. Very knowledgeable and fun. I really respect Frank's opinions. Daniel was great as well and often added valuable insight”.
• “Frank was interesting and funny. I wasn't always sure where he was going with an idea, but it made learning fun”.
Usability Design Research
• Usability and design issues are often exclusive to your company, organization, brand and application or site.
• We customize either partly or completely to increase relevance, motivation, specific needs, interests and issues (industry level or organizational level).
Why we customize training?
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issues (industry level or organizational level).
• The result? We guarantee your seminar experience to be relevant, appropriate, accurate, built around your needs and guaranteed to address issues relevant to
your bottom line.
Usability Design Research
About Your TrainerFrank Spillers, MSFrank Spillers, MSFrank Spillers, MSFrank Spillers, MS
Frank Spillers is a distinguished speaker, author and internationally recognized expert in translating user behavior into designs that simplify complexity. He has been recognized as a subject matter expert by the U.S. Department of Labor, and has developed new research approaches to assessing the influence of time, emotion and cognition on user perception.
Frank has successfully applied his advanced knowledge of usability engineering for ten years in corporate enterprise environments, in both Europe and the US.
All contents © Copyright 2001- 2009 Experience Dynamics
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Frank has successfully applied his advanced knowledge of usability engineering for ten years in corporate enterprise environments, in both Europe and the US. His clients include: Intel, IBM, Hewlett-Packard, KeyBank, Four Seasons, Washington Mutual, Target.com, Whitepages.com and Microsoft. Before founding Experience Dynamics, Frank led Usability Consulting for analytics pioneer WebCriteria. Frank received his Master's in Cognitive Science from Birmingham University, England in the Usability of Collaborative Virtual Environments.
Usability Design Research
Companies benefiting from Experience
Dynamics usability trainings • Apple
• American Airlines
• Avid
• Amazon.com
• Yahoo!
• Regence
• Blue Cross Blue Shield
• Providence Health System
• Petsmart
• IBM
HIGHLIGHTS:
•Trainer with Fortune 500 experience in supporting corporate usability initiatives and 10 years of training experience
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• IBM
• Microsoft
• Intel
• Citigroup
• KeyBank
• The Hartford
• Fujitsu
• Intuit
• EMC Corp
• Chase
• US Bank
• Business Objects
• Mentor Graphics
• GM
• Toyota
•Personalized mentoring and coaching (student-centered)
•We use Accelerated Learning techniques-to increase learning retention, interest and fun.
•We customize workshop content to suit your needs
•We don’t just present a technique, instead we show you the ‘how and when’ to use it best
Usability Design Research
About Experience Dynamics web seminars:Experience Dynamics offers a recurring set of usability web seminars on hot usability topics. The web seminars provide an overview and quick review of key issues and opportunities related to best practices in usability research. The seminars are presented by Frank Spillers, MS, a recognized expert in the field of usability engineering and user experience design. Experience Dynamics seminars are complimentary and are attended by companies including Intel, Citigroup, KeyBank, The Hartford, Fujitsu, Intuit, EMC Corp, Chase, US Bank, Business Objects, Mentor Graphics, GM, Toyota and others.
About Experience Dynamics
Experience Dynamics is a design research consultancy. The company's User-Centered Design solution
All contents © Copyright 2001- 2009 Experience Dynamics
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Experience Dynamics is a design research consultancy. The company's User-Centered Design solution services are used by Fortune 500 companies in enterprise, institutional and consumer facing software and web environments. Since 2001, Experience Dynamics has delivered professional usability testing and design research solutions to corporate marketing and development teams globally including: Microsoft, Intel, IBM, HP, BankOne, KeyBank, Daimler-Chrysler and Whitepages.com. Experience Dynamics delivers research-based strategic design recommendations. More information about Experience Dynamics is available at www.experiencedynamics.com or at the blog: www.usabilitydiary.com.