UpToDate REGISTRATION AND LOGIN MANUAL

Alex Cowell Manager, Systems Development and Support - Office of Information Technology Georgia Department of Public Health

Table of Contents

Registration Procedure ................................................................................................................................. 2

Registration Form ......................................................................................................................................... 3

Choosing a Password .................................................................................................................................... 3

Registration Form (Continued) ..................................................................................................................... 4

Registration Confirmation Page .................................................................................................................... 5

Signing In ....................................................................................................................................................... 6

UpToDate Portal Home ................................................................................................................................. 7

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Registration Procedure

The UpToDate login page can be accessed with the following URL -

https://sendss.state.ga.us/sendss/uptodate.login

In order to register for access you will first need to fill a short registration form. This can be

accessed by clicking on “Register (New User)” as shown below [1].

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Registration Form

Choosing a Password

1. Your email ID is your user ID. Ensure you type in the exact email in verify email field

or else you will encounter a system error message.

2. Fill out Password Information (choose a password that can be easily remembered).

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Registration Form (Continued)

1. Enter the organization you belong to. 2. Select the district you belong to. This will ensure your access requests are directed to

the correct supervisor. 3. Click “Save” to complete your registration.

System Message

If you encounter a System Message while saving the information, correct the fields mentioned in the System Message box and click “Save” again to complete your registration.

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Registration Confirmation Page

Once your request is approved, an email will be sent to you with subject - Authenticate your UpToDate Account. If you use an email filter, please add DPH-NoReply@dph.ga.gov to your approved list.

Click on the link provided in the email to authenticate your email ID. Scroll down for the next steps.

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Signing In

1. Help – A link to Registration Manual for UpToDate

2. User Id – Enter the Email ID you entered when registering

3. Password – Enter the password (case sensitive) you chose when registering

4. Forgot Password – Click here to request your password by email

If the email ID and password do not match or the email ID is not found in the system, you will encounter

a system error message. Please check your entries. If they are correct and you are still not able to get

past the error message, reach out to your District Supervisor at that point.

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UpToDate Portal Home

After the user ID and password are verified in the login page, you are now inside the

UpToDate Portal.

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UpToDate Portal Home

If accessing UpToDate directly at www.uptodate.com, Click on Login if you already have a

username and password or use the registration screen to login.

UpToDate Portal Home

UpToDate Contact information

End-User Customer Support

To reach end-user customer support for a single user at an institution, reset passwords/ accounts, please

contact:

Email: customerservice@uptodate.com

Phone: 1-800-998-6374 or +1-781-392-2000 Monday through Friday, 7 a.m. – 9 p.m. (Eastern)

Hospital, Institution, and Facility-Wide Technical Support

To reach technical support regarding site-wide issues at a hospital or institution, please contact:

Email: sitesupport@uptodate.com

Phone: 1-888-804-8436 or +1-781-392-2910 Monday through Friday, 7 a.m. – 9 p.m. (Eastern)

*Critical access issues after 9:00 pm Eastern Time, 24 hours per day including weekends and

holidays, please contact via phone: 1-888-804-8436 or +1-781-392-2910 (not applicable to individual

users)

Enterprise Account Manager:

Daniel Tamayo

Direct line: 781-392-3892

Email: Daniel.Tamayo@wolterskluwer.com