Updates To The Reliance Bank

Mobile Banking App

February 2018

Table of Contents:

(Click on a section to navigate there.)

Add a Biller in BillPay (Person) – page 2

Add a Biller in BillPay (Company) – page 4

Bill Capture – page 6

Paying A Captured Bill From The To Do List – page 7

On-Device Enrollment – page 8

Manually Change Passwords – page 10

Reset Forgotten Passwords – page 11

Change Password Prompts – page 12

Missing E-Mail Prompts – page 13

2

Adding a Contact that

is already in the

device’s contact list.

Add A Biller in BillPay (Person):

Previously, you could not add a new biller (Company or Person) in the BillPay system from your Mobile App. BillPay

functioned on mobile only for payment to existing payees, and you would have to log into Retail Online in order to

add a new biller.

Now, simply select “Manage Contacts” from the Payments landing screen.

If the new biller is already a contact in the device’s contact list, simply begin typing the person’s name in the “Add

Contact Name” screen. You will be able to choose the name from a list of suggested contacts.

Select “Manage

Contacts” from the

Payments landing

screen.

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Adding a Contact that

already appears in

the device’s contact

list.

3

If the person you are adding is NOT in the device’s contact list, the app will ask if the contact is a Company or a

Person. After selecting “Add As Person,” you will be able to verify the contact’s name.

In both cases, the remaining steps will vary depending on whether or not the contact entered is already a registered

Popmoney user.

If the contact IS a Popmoney user, you will be able to select a token (e-mail address or phone number) through

which the contact will receive payment notifications. After selecting the “Notify Method,” you will see the

confirmation screen.

Adding a Contact that

is NOT already in the

device’s contact list.

Confirmation screen

when contact is

already a Popmoney

user.

4

If the contact is NOT a Popmoney user, you will need to add an e-mail address or phone number where the contact

can receive payment notifications. The confirmation page provides further information about how the contact will be

notified and what happens if he/she does not claim the money.

Add A Biller in BillPay (Company):

Begin by typing the name of the Company on the “Add Contact Name” screen. A list of potential companies that

match the name entered will appear. Select the appropriate company name, or there is an option to add a new

contact if the correct name does not appear on the list.

Adding contact info

and Confirmation

screen when contact

is NOT already a

Popmoney user.

Adding a new

company biller in

BillPay.

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5

If the name appears on the list, you will then enter your account information for this biller (your account number

with that company). When the biller has been successfully added, you will see the confirmation screen.

If the name of the company does not appear on the suggested list, it is most likely not set up to receive electronic

payments. You can still set up that company for payment by check. You will need to enter additional information,

such as the company’s address and phone number, as well as your account information. The confirmation screen

will inform you that you have the ability to pay this biller by paper check.

Adding your

account info and

Confirmation

screen.

Entering the company’s address and phone number information, your account info, and

the Confirmation screen which verifies the ability to pay by paper check. BACK TO TOP

6

Bill Capture:

The new Bill Capture feature of BillPay on the Mobile App takes going green to a new level! Now you can take a

photo of a paper bill with your device’s camera and pay that bill digitally at the time of image capture, or later at your

convenience. Begin by selecting “Bill Capture” from the Payments landing screen.

Click on “Take A Picture” when you arrive on the Bill Capture landing screen to get started. Bill Capture is able to

extract certain information from the bill automatically (as long as the image quality is good).

If the captured bill matches an existing payee and the captured information is correct, tapping the “Save” button

saves the bill and takes you to another screen. If the captured information is not correct, it can be edited before

pressing “Save.” On the next screen, you can tap “Pay” to schedule a payment, or you can tap “Finish” to return and

pay the saved bill later. (See next section for how to use the “To Do List.”)

Select “Bill Capture”

from the Payments

landing screen.

Verify that the captured

information is correct,

then either schedule a

payment or choose to

finish later.

7

If the payee is new, you can navigate to your contacts page and select “Contact Not Listed – I will add later.” You

will then be prompted to add the new contact, and you will do so in the same way as described above. Before

adding the contact, you must verify that you indeed want to link the captured bill to the new contact.

Paying A Captured Bill From The To Do List:

After using Bill Capture to digitize a paper bill, you can choose to pay that bill immediately or finish the payment

later. If you choose to pay later, the bill will be automatically added to your To Do List. To access the To Do List

screen, simply choose the “To Do” icon from the Payments landing screen.

Saving and linking a captured bill to a new biller contact.

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Choose “To Do”

from the Payments

landing screen.

8

The To Do List will list all of your pending bill payments, ordered by due date (soonest first). Tap on the bill you wish

to select, and you can either tap on “Edit” to edit the information, or tap on “Pay” to pay the bill. You can also tap “I

have already paid this bill” if you have paid the bill by another payment method, and the bill will be removed from

your To Do List.

On-Device Enrollment:

Previously, you had to sign-up for Mobile Banking by first signing-up for Retail Online using a PC or browser app.

Now, you can enroll in Mobile Banking and Retail Online directly from the Mobile App. (If you enroll via mobile

device and do not yet have Retail Online, you will automatically be enrolled in Retail Online.)

The enrollment process first prompts you for your Account Number, Account Type (checking, savings, etc.), Social

Security Number, E-Mail Address, Date of Birth, and so on.

Sample To Do List,

and Detail screen

for a specific bill.

You can choose to

edit the info, or pay

the bill.

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9

You will then be prompted to select a User Name and Password. You will be able to use these credentials to sign into both

the Mobile App and Retail Online.

Finally, you will be asked to select 3 Security Questions and Answers. After enrollment is complete, you will see a

confirmation screen with a button allowing you to log in.

Sample enrollment screen.

(This is just an example, the

actual screen will more

closely resemble our

enrollment screen on Retail

Online.)

Establishing User

Name and Password.

10

Manually Change Passwords:

You can now change your password at any time from within the Mobile App. Begin by accessing the “More” menu

and tapping “Change Password.” The “Confirm Password” screen will prompt you to enter your current password.

The “Edit Password” screen will ask you to choose a new password following the guidelines, then enter it again to

confirm. Changing a password within the Mobile App also changes it within Retail Online. For security purposes, after

processing a password change, the program will sign you out and you must sign in again using your new password.

Confirmation screen

with option to log in.

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Select “Change Password”

from the “More” landing

screen, confirm your current

password, and finally select a

new password that follows

the guidelines.

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11

Reset Forgotten Passwords:

You can now reset a forgotten password directly from your Mobile App. The process is similar to that used when

resetting a password on Retail Online.

On the sign in screen, tap “Reset Password,” and the “Forgot Password” screen appears. The screen will ask you for

your User Name, last 4 digits of your SSN, and your e-mail address. (The e-mail address must match the one you

used to sign-up for Mobile Banking or Retail Online.) Tap the “Reset Password” button.

You will be sent a temporary password to the e-mail address you provided. This temporary password will expire after

30 minutes. After signing in with the temporary password, you will be asked to enter your current password (which is

now the temporary password) and then select a new password. These steps will be similar to those described above.

REMEMBER: You will then be signed out and asked to sign in again with your new password. This will also change

your password in Retail Online.

Enter the required

information on the “Forgot

Password” screen, then tap

“Reset Password.”

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12

Change Password Prompts:

When a password expired previously, you would not receive a prompt on the Mobile App to change your password.

Instead, it would simply give a notification as though your password was incorrect. The Mobile App will now prompt

you to change your password when it is necessary to do so.

The app will simply display an “Establish Credentials” screen and ask you to select and confirm a new password

within the guidelines. REMEMBER: You will then be signed out and asked to sign in again with your new password.

This will also change your password in Retail Online.

The “Establish Credentials”

screen appears when you are

prompted to change your

password within the Mobile

App.

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13

Missing E-Mail Prompts:

Retail Online and Mobile Banking require an e-mail address so that the program can communicate with you, such as

when a password is changed or eStatements are available. If the program does not find an e-mail address in your

profile during the Mobile Banking enrollment or sign-in process, the Mobile App will now display an “Establish

Profile” screen at the end of the process. This screen will prompt you to enter and confirm an e-mail address.

Users with no e-mail address

stored in their Retail Online

or Mobile Banking profile will

be prompted to enter an e-

mail address on the

“Establish Profile” screen.

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