Page 1 of 5 Professional Resume of Sunita Bhardwaj

SUNITA RAI

JOB FOCUS: SECRETARIAL / LEASING ADMIN – REAL ESTATE

Mobile: +97152-6903501 E-mail: sunitaraidxb@gmail.com

PROFILE SYNOPSIS

Result driven and service oriented professional with specialised industrial work experience. Remarkably talented

and resourceful Executive Secretary with more than 6 years experience in assisting administrators and executives involved in the development, implementation, and executive management of programs and policies for departments

and agencies. Possess enthusiasm to advance in career with excellent communication and interpersonal skills.

PERSONAL DETAILS Nationality : Indian Date of Birth : 29

th March- 1984

Marital Status : Single Visa Status : Company Visa Driving License : UAE – 1629910 Languages : English , Hindi and Urdu Arabic (Basing understanding)

EDUCATION

Schooling up to 8th

Standard from New Indian Model School, Dubai-Rashidya BA ( English Literature) , from BhartiDarshan University, Tamil Nadu India (Correspondence)

2007

HIGHER SECONDARY , from MSRDHSS Madhuban Lapri , India 1999

ACHIEVEMENTS

Active participant in School debates and competitions (Speech, Drawing & Painting). Head Volunteer for College Sports Team

HOBBIES

Travelling, Reading Books, Painting & Drawing.

IT SKILLS

Expertise in MS Office (MS Excel, Word, PowerPoint, Access and Front page). Well conversant with email and internet technology , Professional in Email Communication Typing Speed -35 words per minute

KEY SKILLS Administration

Target oriented

Believe in team Work

Customer Service

Staff training

Personal responsibility

Independent action

Supervision

CAREER SNAPSHOT

Leasing & Admin Manager Westar Properties Limited, Dubai, United Arab Emirates

Production Coordinator Studio 52 Media Communication, Dubai, United Arab Emirates

Jan 2013 – PRESENT

Sept 2012 – Dec 2012

Executive Assistant to CEO Cygnus Telecom LLC, Dubai, United Arab Emirates

Oct 2011 – Aug 2012

Customer Relationship Manager Hyundai Motors, Dubai, United Arab Emirates

June 2011 – Sept 2011

Executive Secretary to Division Manager Juma Al Majid Est. – Watches Division, Dubai, United Arab Emirates

Oct 2009 – June 2011

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Administration Coordinator Cum Receptionist HLB Hamt Management Consultants & Chartered Accountant, Dubai, United Arab Emirates

Feb 2008 – Sep 2009

Customer Service, Sales & Transport Coordinator & Admin Assistant DOLPHIN RADIATORS & COOLING SYSTEMS, Sharjah, United Arab Emirates

April 2006 - Dec 2007

Project Secretary / Document Controller & Account Assistant Port Saeed Transport & Building Contracting, Dubai, United Arab Emirates

Jan 2004 – Mar 2006

AREAS OF EXPERTISE & PROVEN JOB ROLE

LEASING & ADMIN MANAGER - WESTAR PROPERTIES LIMITED (VIII) Jan 2013 – PRESENT

Coordinate system set-up of new tenants; manage electronic property files Invoice landlords/tenants for applicable property/lease-related expenses, including legal fees, pro-rated utilities, property insurance, etc.; follow up to ensure timely payment of same.

Management of vacant-possessed properties, including monitoring of start and end dates of tenant operations, set up and close out of utilities.

Maintain internal database containing all contracts (Swimming pool maintenance, MEP Annual contract, Gardening, Pest Control, Fire Alarm System & External Window Cleaning etc.)

Preparing Tenancy Contracts, Rental Contracts & Sales / Purchase Agreements, Quotations, LPO and Handover Documents.

Ejari Registration, Sending out Community Update and Community Notice as necessary.

Maintaining Landlords & Tenants complete contact details and updating the same as necessary.

Online Title Deed Application/Registration – DRS

Issuing Arabic NOC for property sale or transfer as required including company NOC.

Attending Customer queries related to properties over phone or email and providing relevant information and document as essential.

Meeting Customer/Clients in relation to property sale and viewing of townhouses

Solely managing MEP maintenance of property related issues in supervision of Project Manager

Communication with Contractor, Subcontractors & Consultants

Document Controller – Floor Plan, Affection Plan, As built drawing, Nakheel & Trakhees, Banks related documents etc. Electronic & hard copies (filings).

Issuing Community Service Charges Invoice / Receipt & Community Update & Notice, NOC’s (DEWA – account & transfer).

Handling Petty Cash.

Preparing Budget

Coordination/Dealing with Home Owner Association & Board Members

In charge for all office related works Email/post, Cheques, Visa Application - online, Staff files and detail information, Medical Insurance & Car Insurance.

Working on software – Mystrata (Maintaining Client details, Budget & Invoice) Maintain working relationship with external portfolio servicer.

PRODUCTION COORDINATOR - STUDIO 52 MEDIA COMMUNICATION (VII) SEPT 2012 – DEC 2012

Schedules and coordinates flow of work within or between departments of manufacturing plant to expedite production.

Reschedules identical processes to eliminate duplicate machine setups. Distributes work orders to departments, denoting number, type, and proposed completion date of units to

be produced. Confers with department supervisors to determine progress of work and to provide information on

changes in processing methods received from methods or engineering departments. Compiles reports concerning progress of work and downtime due to failures of machines and equipment

to apprise production planning personnel of production delays. Maintains inventory of materials and parts needed to complete production. Expedite material.

Use computer system to track and locate production units. EXECUTIVE ASSISTANT TO MD & CEO - CYGNUS TELECOM LLC (VI) OCT 2011 – AUG 2012 Report directly to both Managing Director & Chief Executive Officer of the company. Performed administrative and secretarial duties with wide latitude for exercising discretion and judgment. Prepared letters as instructed and in accordance with precedent and directed mail to other staff members

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for their action. Organizing events (CABSAT) Market Research Arranged for and scheduled appointments for the executive, including interviewing callers and making

proper referrals; prepared material and made arrangements for meetings as required. Coordinate the interviewing process between management and ‘new hire’ candidates Checking and responding to the emails and phone calls and looking at the correspondences. Preparing and managing correspondence, reports and documents (quotations, invoices, proposal & tenders. Coordinating with the clients on behalf of managing director or any other senior sales person. Organizing and coordinating meetings, conferences, travel arrangements whenever is required. Preparing internal “Minutes of Meetings” and following it till all points get executed. Close Coordination with other departments and other branches. Data Management like maintaining records of agreements, letters, important data, and preparing

presentations (files). Establish and maintain various filing and records management systems. Handling customer grievances and Perform related work as assigned.

CUSTOMER RELATIONSHIP MANAGER (CRM) - HYUNDAI MOTORS (V) JUNE 2011 – AUG 2011

Answer inbound calls as well as assist customers who have specific inquiries Build customer’s interest in the services and products offered by the company Provide personalized customer service of the highest level Update the existing databases with changes and the status of each customer/prospective customer Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested

parties Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing

checks on credit references as well as liaising with other departments Pleasant and friendly mannerism Ability to comprehend, capture as well as interpret basic customer information Ability to treat people with respect under all circumstances, instill trust in others besides upholding the

values of the organization Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the

needs of the customer, solicit feedback to improve service, respond to requests for service/assistance Ability to adapt to change, meet the changing demands of the work environment, any delays or other

unexpected demands. Dependability; to follow instructions as well as take responsibility for their actions and also keep

commitments Assisting /briefing customers online with their queries – LIVE CHAT Analyze the various parts of a problem properly and develop logical solutions Quality management- look for means of improving as well as promoting quality Ability to make efficient use of resources and high level of motivation Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and

views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed Punctuality, Good social skills and ability to meet tight deadlines Attention to detail and a sound knowledge of telephone etiquette

EXECUTIVE SECRETARY TO DIVISION MANAGER - JUMA AL MAJID EST. – WATCHES DIVISION (IV) OCT 2009 – MAR 2011 Provided full administrative support to the Controller of Finance, managers and direct reports. Organized details of meetings, agendas Interviews, travel arrangements/ Hotel arrangements, itineraries,

expense reports Maintained attendance records Handled the inventory and requisitioning of supplies adhering to a limited budget

Leave Application, Notice of Joining – Staff Leave or New Appointments ,Bank Application Forms, Insurance Card Request, Passport Request, Medical Reimbursement & Visa Reimbursement & Maintaining Staff File & Other Document Files

Store Responsibility Handover & Taking Back (Procedure), Local Purchase Order & Foreign Purchase Order (Procedure such as sign, stamp & maintaining file etc.)

Maintaining Invoice File, Credit Memo , Debit Memo & Discount Memo, Dealer Agreements & Credit Application Form (Procedure) Legal File (Contracts & Trade License), Email, Faxes, Mails, Courier & Dispatch Book Entry

Receiving incoming and outgoing telephone calls with latest call forwarding system.

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Customer care and providing assistance to visitors. Coordinating with the whole sale and retail team for various marketing related issues Carefully monitor communications response data and performance and marketing metrics . Establish and maintain a centralized archive of presentations, marketing materials and communications that is

accessible to various functional groups internally. Coordinate the production and distribution of various communications with outside vendors, suppliers of gifts

items, signboards etc. Serving as liaison between advertising agencies and the company, print suppliers, find various marketing

services. Assist in marketing research that will be carried out time and again, which include visits to the trade, i.e.

dealers and showrooms. Maintain marketing plan flowchart. Providing assistance in terms of logistics to events like seminars, road shows and retail promotions. Maintaining project tracking spread sheets and business line marketing calendars. Providing administrative aid for various projects related to market, (wholesale). Timely visits to the dealers and showrooms to inspect and ensure that the Visual merchandising meets brand

and company requirements. Tracing and tabulating the effectiveness of marketing campaigns/schemes. Financials of the various BTL activities being conducted. Assisting in securing all permissions related to promotions. sign boards etc.

ADMINISTRATION COORDINATOR CUM RECEPTIONIST-HLB Hamt Management Consultants & Chartered Accountant (III)

FEB 2008 – SEP 2009 Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Arrange conferences, meetings, and travel reservations for office personnel. Complete forms in accordance with company procedures. Compose, type, and distribute meeting notes, routine correspondence, and reports. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their

needs Payment / Receivable Follow up, Time Schedule Tracking for Employee. Preparing Invoice, Updating Proposal in Excel and Real Soft & Data Entry. Handling all type of incoming and outgoing documents including courier, fax mailing, E-mail etc. Modifying balance sheets and trial balances. Customer care and providing assistance to visitors. Ticket Booking & Hotel arrangements

CUSTOMER SERVICE, SALES/TRANSPORT COORDINATOR & ADMIN ASSISTANT - Dolphin Radiators & Cooling Systems (II)

APRIL 2006-DEC 2007 Office administration, which involves preparing outgoing correspondence like letters, facsimiles, memos, etc… Receiving all types of incoming documents such as letters, memos, delivery notes, invoices, work inspections,

etc… Sorting the document as per the department and circulating the same to the concerned parties and other

office coordination works. Filling of materials, shop drawings, correspondences, transmittal notes monthly and weekly reports, financial

reports, meetings, etc… as per ISO procedure. Maintaining a track record of document according to their submittal date and updating all the registers,

incoming and outgoing with related data. Dealing with suppliers, subcontractors and others. Preparing minutes of work progress meetings and coordinator meetings. Handling of telephone calls and checking Emails. Customer care and providing assistance to visitors Locate and attach appropriate files to incoming correspondence requiring replies

PROJECT SECRETARY / DOCUMENT CONTROLLER & ACCOUNT Assistant - Port Saeed Transport & Building Contracting (I) JAN 2004 – MAR 2006

Provided administrative support for Project Manager and Engineers Process Purchase Orders/Change Orders for Procurement department Maintain Change Order/Technical Queries/Deviation Request documentation Develop and maintain Quality Manuals, As-Built drawings, correspondence and presentations Clearinghouse for faxes, telephones, mail, e-mails, DHL and FedEx deliveries Maintain superior level of confidentiality Excellent Client Interaction and Communication Skills Prepare Requests for Quotes and Purchase Orders Send Documentation to Vendors

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PROJECT Contract : R/640 - Several Car Parks in Dubai Phase II Contractor : Port Saeed Transport & Building Contracting Consultant : Al Turath Engineering Client : Dubai Municipality

REFERENCE

References will be furnished upon request.

DECLARATION

I hereby affirm that the above written particulars are true to the best of my knowledge and belief.